PetCareRx, Inc.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I contacted the drug manufacturer and was informed they did not sell to youPlease notify me of the specific identifying information for business that you purchased the medicine from In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] ** ***Dear [redacted] ***,I am writing to you in response to Revdex.com Case ID# [redacted] from [redacted] We spoke to [redacted] on which automatically renewsAccording to our conversation with [redacted] on 12/*/her membership has been canceled and we have processed a refund for this membership in the amount of $The Transaction ID for this refund is [redacted] , please allow up to business days for the refund to post to [redacted] accountIf there is anything further that we may assist [redacted] with we would be happy to do so, she can reach us at ###-###-####.Thank you,MichelleMarketing and Client Services Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No mention of the first call where I was disconnected after minutes of hold time Understandable, as I didn't get a hold of anyoneNo mentioning of being hung up on after requesting a supervisorFunnyReferencing the call where I in fact DID complain about being charged, to which the lady told me I *MUST [redacted] have signed up - To which I showed her that OBVIOUSLY I did not, as I was charged full price for the medication - had I signed up for it, I would have had a MUCH lower priceAfter she hastily got me off the phone with promises of adjustments of prices that I didn't have a CHANCE to argue, as she cut me off several times (clever tacticReminds me of Senate filibustering), I called back, where I sat in queue for minutes, and used the automated system to request a callback - which never came.The second call being referenced is when I was requesting a status update, as the tracking provided was bogusReceived an email stating it shippedIt didn't shipCalled asking what was up - The lady - So far the only helpful person I've spoken with - said she'd call the fulfillment center and get back to meShe never didImagine that.I have called a total of times now, of which I requested callbacks after sitting in queue for 10+ minutesI've received out of call backsI've been disconnected twice, and hung up on onceI've spent nearly hours in your queue - Either you've only got two people working there, or there's a lot of [redacted] people like myselfI imagine it's the later, after reading more into Revdex.com and [redacted] reviews.You state I can 'just call' and get a refundI can't request a refund on something if you people don't answer your phones, nor call back when requested In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I asked for a refund of the full amount for the price of the medication and was told they would not refund the amount and I was stuck paying full priceThere was no obligation of membership listed when I used the coupon code for 75% off the price of the medication making the cost of $They used deceptive practices and automatically enrolled me in to a membershipYes, they refunded the membership and gave me a "discounted price", but they are still not honoring the price of $52, nor would they cancel my orderI'm stuck paying a must higher cost than advertised with the 75% couponThey need to refund me the difference as they have repeatedly refused to do so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Dear [redacted] , I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] [redacted] contacted our company on 2/*/requesting to get a refund for the Pet Plus membershipWe explained to [redacted] that she was enrolled in the membership when applying a coupon code “ [redacted] ” on her order as stated in the “Terms of Use” of the coupon and also at the point of check out We offered [redacted] a refund for her membership if she canceled and returned the unopened/unused merchandise she had ordered which she agreed to do soWhen the product has been received back in stock we will refund her for her order and for the membershipNo refunds may be processed until the product is retunedAs [redacted] was advised over the phone she does also have the option of keeping the product for a discount of 20% off the retail price of her orderIf we did this, we can process a refund for the membership right away [redacted] can reach us Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at ###-###-#### It is always our pleasure to be at your serviceThank you Michelle Marketing and Client Services

[redacted] *** Dear [redacted] ,I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] [redacted] ’s concern is that her medication previously purchased with us is not authenticWe are not only a company that has been in business since 1998, we are also VET VIPPS CertifiedEverything we dispense has been FDA and EPA certified, inspected and approvedAll our medication comes directly from the manufacture or Licensed DistributorsWe stand by our product, and guarantee that it is genuine and authentic medication [redacted] and [redacted] ’s veterinarian are more than welcome to look up our pharmacy and certification on the U.SNational Association of Boards of Pharmacy [redacted] We honor and exceed all manufacturers' guarantees, so as we have stated on our website, [redacted] ,“If you purchase [redacted] prevention from PetCareRx, and your pet contracted [redacted] while on continuous use of the [redacted] preventative on a monthly basis, you may be eligible for treatment reimbursementYou must provide proof of a negative [redacted] test completed within months prior to you starting your medication purchased from PetCareRxWe will also need confirmation of current [redacted] test showing positive resultsUpon evaluation of your case, PetCareRx will reimburse for the cost of your pets treatment of [redacted] Reimbursement is limited up to $per pet.” In order to provide [redacted] with the desired settlement we would need the above documentationWith regards to [redacted] 's most recent order, placed on 52017, since it has not yet shipped [redacted] has not been charged for it so she is welcome to contact us at ###-###-#### to cancel it if she does not wish to proceed with the orderThank you,Michelle Marketing and Client Services

[redacted] *** Dear [redacted] ,I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] In [redacted] ’s complaint he states that we charged him the full price for his order [redacted] was also concerned that he mistakenly signed up for the Pet Plus membershipWe spoke to [redacted] on two separate occasions on and 216.On we spoke to [redacted] in regards to his order and having been signed up to the Pet Plus membership [redacted] had selected the member price upon adding the medication to the cart which automatically adds the membership to the cart as well as indicated in several points of his check outHe then added a coupon “ [redacted] ” to his order, but did not unselect the membership which is how he enrolled to Pet PlusThis was all explained to him when he called on As a courtesy we offered to simply change the price on his order to reflect not only the member discount but also an additional discount for becoming a memberWe explained to [redacted] his benefits and savings with the membershipWe also explained to [redacted] that he had placed the order with expedited shipping which was $for “ [redacted] Next Day”By the end of this call he was ok with keeping the membership and accepted the discount he was given as a new member.On we spoke again with [redacted] , the purpose of his call on this day was to confirm the order would be shipped “ [redacted] Next Day” and confirmed tracking informationIn the two conversations we had with [redacted] he never expressed his desire to speak to a Supervisor or a desire to cancel his membership or requesting a refund for the membershipIn both circumstances we asked if there was anything we can assist him with before disconnecting, to which he stated the reason for his call was resolvedIf [redacted] would like a refund for the membership we would simply cancel his membership and charge him the retail price for the order [redacted] can reach us Monday - Friday 9am - 6pm Saturdays 9am-5pm& Sundays 9am-3pm at ###-###-#### It is always our pleasure to be at your service.Thank you,Michelle Marketing and Client Services

[redacted] Dear [redacted] , I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] *** [redacted] first enrolled with PetPlus on to request that we cancel both her order and membership as she did not wish to enrollThe order and membership were cancelled and the refunds for the member fee of $and $were submittedThe refunds were processed on in the amount of $and $and the transaction Id numbers were applied and notated on the [redacted] ***’s account [redacted] then contacted us on and was notified that the refunds were processed and was provided with the transaction numbers for both refunds and was advised that refunds can take up to ten business days to reflect in her account At this time all member fees have been returned to the payment method providedIf [redacted] has any further questions she can reach us at ###-###-#### and we will be more than happy to further assist Thank you, Michelle Marketing and Client Services

[redacted] ***Dear Betty Briggs,I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] We spoke to [redacted] on Transaction ID# [redacted] for that refund, it may take up to business days for that refund to post to her bank accountWe had a mutual understanding that since the membership was being canceled, [redacted] would be responsible for the retail price of her order At this time [redacted] ’s concerns have been address and resolved, if there is anything further we can do to assist her she can contact us at ###-###-#### we are available Monday – Friday 9am - 6pm and Saturday 9am - 5pm and Sunday 9am - 3pm it is always our pleasure to be at your serviceThank you, [redacted] Marketing and Client Services

[redacted] *** Dea [redacted] ,I am writing to you in response to Revdex.com Case ID# [redacted] for *** [redacted] We sincerely apologize about the phone calls We have further looked into the concern and found the glitch You should no longer be receiving any automated calls from us in regards to your order If you have any future concerns, please see free to reach out to me directly at the contact information below and I will be more then happy to personally work with you [redacted] P: ###-###-#### [redacted] Thank you,Michelle Marketing and Client Services

[redacted] [redacted] I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] [redacted] placed an order for a medication called Adequan on and approved his orderHowever at that time the medication was out of stock in our pharmacyWe were notified that one of our partnering pharmacies did have a limited supply in stock so the order was given to them to be processed However due to the high volume of orders being transferred to them for fulfillment they were unable to ship all of the orders before Adequan became out of stock at their pharmacy as well At that point we were provided with all of the orders that were unable to be filled so that we can contact themOur team began making those contacts Our standard shipping window is 3-business days from the date the order is approved and shippedIf [redacted] ’s order was to be shipped on which was the 7th business day [redacted] was notified on 82016, before the expected delivery date that the medication was unable to be shipped and was refunded to him We definitely do apologize to [redacted] for the inconveniences and miscommunication pertaining to this order and medication and completely understand the frustration as all medications are detrimental to a pets health [redacted] can contact us Monday-Friday between *AM and 6PM EST, Saturday between *AM and 5PM EST and Sunday between *AM and 3PM EST if he has any further concerns or questions Thank you, Michelle M [redacted] Marketing and Client Services

[redacted] ***Dear [redacted] ,I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] [redacted] can return her unused and unopened box of Frontline Plus for Dogs 23-44lbs month supply to:PetCareRx c/o Vets First Choice Pharmacy [redacted] No RMA numbers are necessary [redacted] can return the package with the postal carrier of her choice at her costOnce we have received the product back we will process the refund for the order and membershipIf there is anything further that [redacted] needs she can reach us Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at [redacted] It is always our pleasure to be at your service.Thank you,Michelle Marketing and Client Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never received the terms for the referral programMy friend only received an email stating to click here and that $would be in the cart, but it wasn'tI copied the email from the company word for wordI did not appreciate that my email was never answered and the agent I was chatting with kept disconnecting my chat and had no idea what I was talking aboutI also don't appreciate that the person who responded to my Revdex.com complaint did not apologize for the poor customer serviceThey only copied the terms of the referral program and failed to address the issues with customer serviceWe will not be doing business with this company because of the poor customer service and the misleading offer that simply states a $discount will be in your cart, but never appears in your cartNo need for further communicationWe've already ordered our pet meds from another site and will continue to do so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Additionally, I have received no calls for about days.Thank you so very much, Revdex.com Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is absolutely shameful that this company insists on deceiving the public with these deceptive practicesPlease review: [redacted] As previously mentioned, if my membership fee is not refunded AND MY CREDIT CARD INFORMATION IS NOT REMOVED FOR RENEWAL NEXT YEAR, I will be pursuing this in small claims courtSince the company clearly does business in FL, this action will require hiring local attorney to defend itselfTo me, it would make more sense to let me out of this fraudulent marketing schemeand refund the seemingly nominal amount compared to legal fees., not to mention negative word of mouth in the age of social media In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Dear [redacted] , I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] [redacted] enrolled into the membership when placing an order on the [redacted] website on *** [redacted] spoke with one of our Customer Care Representatives on and had requested to cancel the membership and the order [redacted] was informed on that call that the order could not be cancelled as it had already shipped from our remote facilityAt that time [redacted] was informed that she can either keep the item and pay the difference from the amount paid to the original non discounted price of the item, removing the PetPlus benefit pricing in which [redacted] declined At that time the Customer Care Representative informed [redacted] that she can return the order and once it is received we can refund the order in full and then cancel and refund her membership [redacted] agreed and inquired if the address to return the order to would be on the package which she was informed it would be [redacted] never returned the order as discussed on 615, therefore her membership was kept active which resulted in the automatic renewalWe have since refunded for the renewal that occurred on and have cancelled the membership as of We have looked into [redacted] ’s account as she stated she was charged again after the cancellationWe cannot locate any additional charges on her account with the information she provided our Customer Care team on We attempted to contact [redacted] regarding her inquiries and in response to her Revdex.com letter but were unable to reach herWe did inform [redacted] on the message left that if she does have a new charge on her account to contact us at ###-###-#### Monday-Friday between 9AM and 6PM EST, Saturday between 9AM and 5PM EST or Sunday between 9AM and 3PM EST and provide us with the transaction Id number from her statement so we can investigate further Thank you, Michelle M [redacted] Marketing and Client Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Even if the company is technically correct, I think this are using a misleading business practiceThey give an order total, as shown and circled in the screenshot they sent, and then include a separate charge that is not included in the totalSomething should not be labled total if it is not a total.Also, I'd like to note that I finally received the receipt for the annual charge from them on November ** [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] ** ***Dear [redacted] ,I am writing to you in response to Revdex.com Case ID# [redacted] from [redacted] *** [redacted] called us asking for an emailed receipt for the Pet Plus membershipWe sent her a receipt on and then again on to the emails she provided us : [redacted] , [redacted] and [redacted] [redacted] responded to email em [redacted] letting us know she wanted a refund for her membership because she was never informed the membership would cost $50/yearWe sent her an email on we have not received a response to our offer for resolution in the matterMrs E [redacted] can contact us if she would like us to honor the discount offered to her by calling us at ###-###-####Thank you,MichelleMarketing and Client Services Manager

Michelle M [redacted] PetCareRx [redacted] ** ***Dear [redacted] ,I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] ***The screen shot we attached is a sample where you see the summary of your cart total and what you see when a coupon is added to your cart as wellThat screen is shown to every single customer on every order that is placed with the coupon [redacted] used ( [redacted] ) That is the exact screen [redacted] would have seen after applying her coupon to the cart It is system generated to provide customers with details on the summary of their orderIt works the exact same way every time on every single orderThis screen is also available on the mobile version for customers placing orders on their smart phones By applying the coupon [redacted] to her order we assume that [redacted] has read and understood the “Terms of Use” on her coupon provided to her on the email containing the coupon codeThe “Terms of Use” are as followed: “Offers cannot be combined Discount applies to the regular price of productsDiscounts do not apply on certain itemsInternet Promotions and Sales cannot be combined with other offers including pointsOffer is for New annual members of Pet Plus Discount is good on itemDiscount cannot exceed $Free standard shipping offer is applied to orders of $or more after discount, being shipped to destinations in the continental US only, and does not apply to refrigerated items, pet food, or orders over poundsPetCareRx reserves the right to modify this policy at any time without notice.” After applying the coupon [redacted] completed her order by providing her charge card information in the screen that followedBy [redacted] providing us with her form of payment she is allowing us to charge her not only for her order but also for the membership as we advise her in the summary page that she would be charged separatelyThat is proof to us that we have authorization to collect paymentAs mentioned before to provide [redacted] with a refund for the unwanted and canceled membership we would have to charge her the retail price for her order We did offer [redacted] a 20% discount for her order so she can pay the difference and get her membership refunded; however [redacted] declined our offerAttached is the Welcome Email [redacted] states she did not receive and the statement receipt for the charge Thank you,MichelleMarketing and Client Services Manager-------------------------------------------------------------------------...⇄ Plus [redacted] ***Welcome to Pet Plus - the new way to save on your pet's medication, supplements, specialty food and so much moreWe recognize that even though a pet owner's love has no limits, the ability to care for his or her pets doesAt Pet Plus, we remove the limits to pet care whatever they may be: costs, convenience, lack of knowledge, or access to a national community of fellow pet loversOur goal is to help you give Lulu the best care possible.Your membership ID number is: [redacted] Your login is: [redacted] Please click here to create your password: [redacted] Your Order Total is: $54.45Three easy ways to fill your pet's prescriptions or preventatives at wholesale, members-only pricing:1) Pick up at your local pharmacy, where most pet medicines are availableDon't forget to bring your pet's prescription and your Pet Plus card!2) Purchase by phone and one of our pet specialists will have it shipped to you FREE! Just call ###-###-####.3) Purchase online and have it shipped to you FREE!Your additional benefits:20% off anything at PetCareRx.com that's not covered by Pet PlusNo coupon necessary.25% off vet visits and procedures through Pet Assure participating vetsSearch for a vet.$off your pet's first boarding through Rover.comThere's something for everyone so why not start enjoying those benefits today?Check out your member status or view a summary of all your Pet Plus benefits on www.PetPlus.com in the Member Area anytime.Tail W***,Pet Plus Customer Care###-###-#### [redacted] ***If you'd like to unsubscribe and stop receiving these emails click here [redacted] .Privacy Policy [redacted] Terms of Use [redacted] Pet Plus is not a pharmacyPet Plus partners with National Association of Boards of Pharmacy (NABP) accredited pharmacies such as CVS, Walgreens, RiteAid and PetCareRx to fulfill your prescriptions Prescription orders dispensed through online mail-order will be directed to PetCareRx.----------------------------------------------------------------------...⇄ [redacted] *** ** [redacted] *** ** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] *

[redacted] ** I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] Pet Plus is a company that offers clients wholesale pricing on pet healthcare productsWhen a manufacture raises their prices on products we in turn also raise our pricesThis does go both ways as manufacture prices may also decrease at any time, in which case we would also decrease our pricesThe consumer market is subject to change at any point in time and we reserve the right to do such changes without noticeIf [redacted] has any additional questions or concerns, she can feel free to contact us at [redacted] Monday-Friday 9am to 6pm Eastern Standard Time, and Saturdays 9am to 5pm Eastern Standard TimeIt is always our pleasure to be at your serviceThank you,Michelle Marketing and Client Services