PetCareRx, Inc.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , andThe company has resolved the issue and took care of it Sincerely, [redacted]

[redacted] Dear [redacted] , I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] *** [redacted] spoke to us via chat on (Transaction ID: [redacted] )Please allow 3-business days for that refund to post to their account [redacted] is requesting a refund for her Pet Plus membership in the amount of $50, however we are not able to provide her with a refund since her membership benefits have been used since If there is anything else we may assist [redacted] with she can feel free to contact us via email, phone or on our website via chatThank you, Michelle Marketing and Client Services [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was sent an email in big letters that offered a one time 50% off deal on a month prescription of TrifexisWhile I did see Pet Plus, whatever else it had to say was in tiny tiny letters and while I did not read it, but did see [redacted] , I thought that PetMedRX had changed their name and since they were giving a one time deal and I'm on a fixed income, I decided to take advantage of itI usually wait until this business offers a 22% discount and then buy my Trifexis, so to have to pay $and they say I'm going to save X amount of dollars by buying into their [redacted] is hog wash! In the long run, I can buy prescriptions of this meds and save more than $So I'd be an it to pay $and only get times use out of itSO, in essence; I want my $back!! And while you won't take the meds back, I have not opened the box and will mail it back to you if you want to pay for the return postage In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I called I was not even aware that it was a memership charge I called to find out what the charge was for I then cancelled it and requested a refund When I signed up for the membership I do not recall paying for a membership I am unable to check since the account is now closed Also, just because I bought a product from them and had a credit card number on file, doesnt mean it should be charged because now the company is charging for memerships I have since received my refund but feel their actions and information told to consumers is not true My bank had told me that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

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*** ** *** Dear *** ***, I am writing to you in response to Revdex.com Case ID# *** for *** *** *** *** spoke with one of our Customer Care Supervisors on 7/*/pertaining to her complaintAt that time the
supervisor provided her the information regarding the coupon code and where it states the information pertaining to the membership and its enrollmentAdditionally at that time she was walked through our PetCareRx.com website and shown where the information as well as where it shows that the membership is added into her shopping cartAt that time *** *** agreed to return her order and receive a full refund for both the products as well as the membership As of August *** all funds have been refunded to *** *** and her membership has been cancelledIf *** *** has any further questions she can reach us at ###-###-#### Monday-Friday between 9AM and 6PM, Saturday between 9AM and 5PM and Sunday between 9AM and 3PM and we will be more than happy to further assist Thank you, *** Marketing and Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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* Dear *** ***, I am writing to you in response to Revdex.com Case ID#*** for *** *** *** *** contacted us on 10/**/via email informing us that there were bugs inside of one of the boxes he received from us
which contained sealed products that we shippedWe asked *** *** if the products themselves had bugs inside of them and he confirmed the bugs were in the box and not the productsWe asked *** *** to provide us with the list of the items which were contained inside the box that had the bugs so we may provide him a refundOn 11/**/*** *** gave us the tracking number of the box in questionWe determined that the items contained in the box were the following, adding up to a total of $69.64: * Exclusively Dog Cookies - Carob Flavor Sandwich Cremes,Peanut Butter Flavor * Exclusively Dog Cookies - Carob Flavor Sandwich Cremes,Carob Flavor * Exclusively Dog Cookies - Carob Flavor Sandwich Cremes,Duplex Flavor * Plato Salmon Strips,16oz * Plato Organic Chicken Strips,16oz * Plato Natural Duck Strips,16oz We advised *** *** that we would be refunding him for the items he told us were in the box with the tracking number he provided us, and *** *** agreed to that refundWe advised *** *** to please discard of the product as we cannot take back something that contains bugs*** *** then requested to ship back all the other products to us that did not contain bugs, which we advised *** *** he can certainly do that at his expense as we do not provide return labels for items that customers choose to returnsAs we have offered *** *** in our previous communication we would be happy to provide him with a refund for the rest of his order if he would like to return it to us at his expenseWe ask that *** *** provide us with his tracking number once his order is returned so we can process a refund for the rest of his order In further investigating the matter we have determined that the bugs found in *** *** did not come from any of our warehouses as we had all warehouses inspectedAt this time we have processed a refund for $69.64, please allow 3-business days for the refund to post to his accountIf *** *** needs further assistance we will be happy to help he can reach us at ###-###-#### Thank you, Michelle Marketing and Client Services Manager

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*** ** ***Dear *** ***,I am writing to you in response to Revdex.com Case ID# *** from *** *** ***. *** *** placed an order for Frontline Plus Flea and Tick medication for her pet on our website
on 5/**/Her order was shipped on 5/**/through *** with tracking number *** According to the tracking number her package was delivered on 05/**/to a mailbox in *** ** ***.Our first communication with *** *** after her order was placed was on 6/*/It was not pertaining to her shipment of Frontline, but rather in reference to the second part of that order*** *** called about the update on an approval we were waiting on from her veterinarian for a different medication.On 6/*/*** *** sent us an email stating she had not received her packageWe sent her a reshipment with no charge to her of her order for Frontline no questions asked on 6/**/According to the tracking number on that reshipment ***, this was delivered on 6/**/At this time *** *** should have her order of Frontline.Since the email we received from *** *** on 6/*/2015, we have not had any further communication about this orderHowever if she does have any further issues, questions or concerns she can feel free to give us a call at ***.?Thank You,*** *** *** *** *** ***

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*** ** *** Dear *** *** I am writing to you in response to Revdex.com Case ID# *** for *** *** *** *** Purchased a medication for his pet using a coupon called “***”On that
coupon you will find the Terms of Use indicating that the use of the coupon will require a “New Annual Pet Plus” membershipHere is the “Fine Print” that is found on each coupon: “Offers cannot be combinedDiscount applies to the regular price of productsDiscounts do not apply on certain itemsInternet Promotions and Sales cannot be combined with other offers including points Offer is for NEW ANNUAL MEMBERS of Pet PlusDiscount is good on itemDiscount cannot exceed $ Free standard shipping offer is applied to orders of $or more after discount, being shipped to destinations in the continental US only, and does not apply to refrigerated items, pet food, or orders over pounds PetCareRx reserves the right to modify this policy at any time without notice.” We are very clear on the cost of the membership on the website, as customers shop each product page contains a section with the membership pricing and details on benefits as shown below: (Please see attachment) Additionally at the checkout screen customers are prompted with the disclosure that the membership is billed separately after the coupon is applied to the coupon sectionAs shown in the picture the website automatically checks off the “I want to save with Pet Plus” box on the right hand of the screen(Please see attachment) We explained to *** *** that in order to refund him the membership we would have to remove the coupon as it was partnered with the membership and he would then be charged for the retail price of the order*** *** agreed to the charge of the $as that was the difference of the retail price ($30.89) and the amount he had already paid ($7.72)We have already processed a refund as of 5/*/for the membership in the amount of $as *** *** has requested Unfortunately we would not be able to accept a return on his order as it is a prescription medication, due to pharmacy board regulations we are prohibited to accept returns on all prescriptionsWe will not be able to honor the discount without the annually membership as the offer is partnered with the membership only Thank you, Michelle Marketing and Client Services

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*** ** ***Dear *** ***,I am writing
to you in response to Revdex.com Case ID#*** from *** *** ***We have
processed the refund in the amount of $17.45, it has not been business days
yet so ***
*** should see the refund on her card by next weekWe
have been trying to contact *** *** on the phone number she listed as a
contact number ###-###-#### to inform her of the processed refundIf she has any
additional questions or concerns, she can call us at ###-###-####.Thank you,MichelleMarketing and Client Services Manager

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*** *** ***I am writing to you in response to Revdex.com Case ID# *** for *** *** ***We spoke to *** *** on 2/**/and explained to *** *** that she was enrolled in the membership when applying a
coupon code “***” on her orderAs stated in the “Terms of Use” of the coupon and also at the point of check out, in order to use the coupon you must become a new annual Pet Plus member“Terms Of Use” :"Offers cannot be combinedDiscount applies to the regular price of productsDiscounts do not apply on certain itemsInternet Promotions and Sales cannot be combined with other offers including pointsOffer is for New annual members of Pet PlusDiscount is good on itemDiscount cannot exceed $Free standard shipping offer is applied to orders of $or more after discount, being shipped to destinations in the continental US only, and does not apply to refrigerated items, pet food, or orders over poundsPetCareRx reserves the right to modify this policy at any time without notice."After speaking to *** *** on 2/**/we canceled her membership per her request and removed her from our emailing and mailing listIf *** *** would like a refund for the membership fee, we would have to charge her for the retail price of the order and remove the coupon discountsFor further assistance she can reach us Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at###-###-#### It is always our pleasure to be at your service.Thank you,Michelle Marketing and Client Services

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*** ** ***Dear *** ***,I am writing to you in response to Revdex.com Case ID# *** for *** *** ***We have been corresponding with *** *** by email in regards to her request for a refund on the overdraft feeOur last
correspondence to *** *** was asking to please provide us with a document indicating she was charged by her bank, once we have that document we can submit a request to have a refund check processed for the overdraft fee *** *** can email us the document and we can then process the check for her Thank you,Michelle Marketing and Client Services Tell us why here

Michelle Mherzai PetCareRx Merton Ave Lynbrook, NY Dear Betty Briggs, I am writing to you in response to Revdex.com Case ID#for MrsAllison GoochPer MrsGooch’s request we have canceled her Pet Plus membership and as a courtesy we have processed a refund in the amount
of $for the Pet Plus membership and $for the flea product she purchasedPlease allow 1-business days for the refund to be processed, refund may take up to business days to post to your account as a creditIf there is anything else we can assist *** *** with we can be reached Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at ###-###-#### It is always our pleasure to be at your service Thank you, Michelle Marketing and Client Services Tell us why here

*** *** *** enrolled to our Pet Plus membership originally 4/**/when placing order on our website under order numbers *** for $to get wholesale pricing on her pets medications. On 5/**/she placed a duplicate order, order number *** enrolling a second time to
the Pet Plus membership by mistake*** *** called in the same day on 5/**/and requested to cancel the duplicate order number *** and cancel both memberships and refund her the $for each agreeing to pay an $difference for order number *** for retail value since she was not on the Pet Plus membership anymore, providing wholesale pricing on pet medications The order cancellation was taken care of on 5/**/ and $refund for the memberships were processed on 5/**/and the $difference was processed on 5/**/ *** *** then called in on 5/**/and requested to re-activate one of her memberships for $ On 5/**/we refunded $that was charged on 5/**/since she re-activated her membership on 5/**/to get wholesale pricing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** ** *** Dear *** ***, I am writing to you in response to Revdex.com Case ID# *** for *** *** *** contacted us on 3/**/via chat in regards to the *** promotional discounts *** *** had
purchasedAs we have explained to *** *** when a *** is purchased for discounted Pet Plus membership it cannot be combined with any other promotional discounts of any kind, that includes but is not limited to, other *** discounts, coupon codes, promotional offers etcI have attached four documents supporting clear indication that we do not permit the combination of any coupons or discounts or promotions with the Pet Plus membershipFurthermore we have included the “Terms and Conditions” in the *** purchase (which is one of the items I too have attached to this email) where we clearly state that : “*** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ***” When *** *** purchased her *** Discounts *** *** was provided a “Voucher Number”In order for *** *** to redeem both her *** vouchers *** *** had to enter the code into the “DISCOUNTS, PROMOTIONS, OR PETCARERX POINTS?* “section of the check out screen in order for the *** code to be validatedFor your reference I have included a screen shot of this part of the check out page (one of the four items attached)As you can see we clearly indicate that only one coupon, discount or promotion can be used on the purchaseOur Pet Plus introductory discount is considered a “promotion” therefore it cannot be combined with either *** vouchers Since *** *** has already redeemed the *** Discount for the Pet Plus membership she is welcome to use her membership benefits and purchase her pet’s medication at the existing member pricesHowever please note that since the membership was established with the *** discount, this voids the introductory discount as discounts cannot be combined. Unfortunately we will not be able to provide *** *** with the requested refund or desired settlement Thank you, Michelle Marketing and Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not recall ever viewing the screen shot that they sentI ask that the company confirm that that screen shot would be presented when purchasing from their site on a mobile deviceAlso, the screen shot is generic - how is a copy of a generic screen shot proof that it applied in the case of my order?As mentioned previously, I have not received a receipt for the membership charge, despite the fact that other emails that they company has sent have come through to meI request that the company provide a receipt for the annual membership charge to the Revdex.comAlso, do they have any proof of my authorization of that charge?
Thanks,Emily
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** I am writing to you in regards to Revdex.com Case ID# *** for *** *** *** *** is requesting a refund on his Pet Plus memberships based on the shipping charges he is obligated to pay on non-Pet
Plus food itemsAll Pet Plus items get free shipping, when shopping on the PetCareRx website you will notice that all “Pet Plus” items are flagged with a teal and white flag clearly visible on the product page indicating that item is a Pet Plus Item (As shown on the picture below -Top). Items like the food *** *** purchased “Merrick Grain Free Real Chicken and Sweet Potato Dog Food,lb bag” are not Pet Plus items and do not qualify for free shipping and do not have a Pet Plus flag (Shown on second picture -Bottom)Non Pet Plus items are subject to follow PetCareRx Shipping guidelines*** *** was emailed the Pet Plus Terms and Conditions where we indicate that shipping is Free for Pet Plus items This is what our Shipping Page Stipulates in regards to standard shipping for Pet Food: *** ***
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* *** As you can see our Policy states that “orders with pet food OR items over 35lbs total will be shipped Ground shipping at rates based on the accumulated weight”That indicates that an order of pet food will be charged shipping at ‘Ground Shipping” rates based on weight*** *** was not charged any shipping fees on his order “***” as that order contained only Pet Plus itemsThe order which contained the Food that *** *** is referring to is Order# *** and that order did not contain any shipping charges either*** *** is requesting a refund for his Pet Plus memberships however the memberships have already been used and saved *** *** $since having established them on 7/**/If *** *** would like the memberships refunded we would have to charge him the retail prices of all that was purchased with the membership since 7/**/2016. If *** *** would like to move forward with the refund request and pay the retail price on the order he is welcome to contact us to cancel the membership he can reach us at ###-###-#### Thank you, Michelle Marketing and Client Services Manager

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*** ** ***Dear *** ***,I am writing to you in response to Revdex.com Case ID# *** for *** *** ***We spoke to *** *** on 1/**/where she communicated to us that she would like to discontinue her membershipWe came to a mutual
agreement and provided *** *** with a refund for her Pet Plus membership on 1/**/in the amount of $with a Transaction ID# ***If there is anything else we can assist *** *** with we can be reached Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at ###-###-#### It is always our pleasure to be at your service.Thank you,Michelle Marketing and Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I never selected auto ship for this orderThis is Know for sure as I only ordered from the company because they gave me percent off coupon for my first orderIf what they are saying was truthful then both the heartworm order and flea and tick would have shipped together as they were ordered at the same time using the same couponThe company understood that I did not want the order since they did not ship the heart worm along with the flea and tick medicationIn addition, I rejected the auto request they sent me that I reeceived on my cell phoneThis was a company error that I am paying for and to say that I am dissatisfied is an understatementJust a quick web search indicates that I am not the only one who experienced similar issues with this company This company should not be allowed to treat consumers in this manner. I am am requesting a full refund for the order I did not place; I will not hold my breath as the customer service has proven itself to be unpredictable and unreliable thus far.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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