Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case #: [redacted]
Customer service is our top priority, and we
appreciate your bringing this to our attention. Typically, the original
creditor will exhaust their...
collection attempts, and sell the defaulted account
to a collection agency like Dynamic Recovery Solutions. In the
collections industry our client may sell their unpaid accounts several times
and to several different businesses over the years. Due to several business
exchanges, it is possible that a mistake could have been made by erroneously
contacting the wrong person, and we sincerely apologize for any inconvenience
this may have caused on your behalf. We have also taken the necessary
steps to ensure your consumer report has been updated, if applicable. Per
company policy when a complaint of this nature is received, the account is
placed in a "cease & desist" status. Also, your account has been
CLOSED in our office, and no further contact from Dynamic Recovery Solutions
regarding this matter. If you have any further questions or
concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
RE: Revdex.com: Case #: [redacted]
Good afternoon [redacted],
115%">Please be assured that Dynamic Recovery Solutions has closed and exhausted any contact information. Further, per the Fair Debt Collections Practices Act you have requested that we permanently cease & desist from any further communications, and we honored your request. It appears that we were contacting the incorrect telephone number due to several system issues. Customer service is our top priority, and we appreciate your bringing this matter to our attention. Please feel free to contact our Compliance Department if you have further questions or concerns.
With Best Regards,
[redacted]
Compliance Auditor
[redacted]
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com Case #[redacted]
Dynamic Recovery Solutions has verified that the account is showing the [redacted] TradeLine has been updated as of 18 February 2015. Our hours of operation: Monday-Friday
from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If the
consumer has any further questions or concerns, we encourage them to contact
our customer service department at [redacted] or our toll free
telephone number at [redacted]
RE: Revdex.com Case No[redacted] Dynamic Recovery Solutions has permanently "cease & desist this account per customer's request. Please review attached recordings, and harassment received by [redacted]. NO FURTHER COMMUNICATION will be made by DYNAMIC Recovery Solutions, and we REQUEST no further...
contact from [redacted]. Thanking you in advance. [redacted] Compliance Auditor[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. Regards,
[redacted]
This does not tell me what to expect. When I receive confirmation that it's off of my credit report and that I will receive the requested itemized billing or advised of a zero balance, I will consider this accepted.
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear [redacted]
We have read
Mr. [redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that Mr. [redacted] is disputing
this account and requesting no further contact. Dynamic Recovery Solutions does
not own this account therefore we are not reporting this to the credit bureaus.
Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client.
If Mr. [redacted]
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer [redacted] at [redacted]gotodrs.com. We do apologize for any inconvenience that Mr.
[redacted] may have experienced.
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear
[redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and is requesting no further contact due to his claim
that the account is fraudulent.
Per company policy when a complaint of this nature is received,
we cease all activity on the accounts in our office and the file is returned to
our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Compliance Manager at [redacted] .
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
that a DRS agent was constantly contacting them by phone in which to harass them. It appears that DRS agent [redacted] has contacted the consumer
several times, the agent returned calls based on voicemails left from the
consumer.
Customer service is our TOP priority, and our
representatives are trained to be professional and follow all guidelines
required by federal and state laws and regulations. Our representative was
extremely cordial, and addressed all the consumer’s questions.
Dynamic
Recovery Solutions is a legitimate third party collection agency that collects
on past due accounts for our clients. Dynamic Recovery Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumer. We
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity.
We
acknowledge that the consumer is disputing this account being paid prior to DRS receiving the account in our office for collections. Per company policy when a complaint of this nature is
received, the account is placed in a "cease & desist" status.
Also, the account has been CLOSED in
our office due to the consumer disputing the account, and returned to our
client. There will be no further contact from Dynamic Recovery Solutions regarding
this matter.
Our hours of operation: Monday-Friday from 8:00am EST -
8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If the consumer has any
further questions or concerns, we encourage them to contact our customer
service department at [redacted] or our toll free telephone number at
[redacted].
Dear [redacted], As previously stated, Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. We are a third party collection agency, meaning we do not own the debt and we are collecting on the debt on behalf of a client. In response to [redacted] concern about how we obtained her personal information, we obtained this information through skip tracing, the acquisition of location information. This information was provided to us through our client. During skip tracing, the use information such as maiden names, present names, relative names, previous addresses, and previous employers is used to gather information in regards to contacting an alleged debtor. Since we do not own this debt, we cannot control what happens with this information, because we can not speak on behalf of our client. We have placed this account in a do not call status, and we have sent this back to our client with the consumer's statement that this is not a valid account. This should be sufficient to prevent further contact to [redacted] We sincerely apologize for contacting [redacted] in error, and any emotional distress this may have caused. By all means, this was not the intent of Dynamic Recovery Solutions, LLC. Sincerely,[redacted] Compliance Administrator Dynamic Recovery Solutions[redacted]
February 24, 2014
'Times New Roman', 'serif';">[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. Due to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s credit. The Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as these. In compliance with the FCRA since the consumer has requested the removal of this inquiry, an inquiry deletion request has been submitted on their behalf.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
RE: [redacted], Complaint ID#[redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Please advise the consumer that there account has been "ceased & desist" in our office, and no further contact will be made regarding this matter. Thanks.
Good morning [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We...
have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. Best regards, [redacted] Compliance Auditor [redacted]
Revdex.com Case #; [redacted]
Customer service is our TOP priority,
and our representatives are trained to be...
professional and follow all
guidelines required by federal and state laws and regulations. I have
personally monitored all phone calls where the consumer and their spouse spoke
to our representatives, and the representative was more than professional, patient,
informative, and polite. In fact, the consumer and their spouse seemed to be
mildly aggressive to the representative.
Perhaps there was some misunderstanding
on the consumer’s behalf, because I never heard their tone become less than
cordial. Dynamic Recovery Solutions would definitely administer disciplinary
action when necessary.
Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts for
our clients. The original creditor exhausted their collection attempts when
they did not receive a payment. The account is normally sold into collections,
so that the original creditor can recoup their loss for non-payment of the
defaulted account. The original creditor does not normally house that
information in their systems for long periods of time as they have been
reimbursed for any loss of funds by selling the account into the industry of
collections.
Dynamic Recovery Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumer. We
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity.
The consumer stated that she has
never received any proof of the alleged debt. DRS always want to
acknowledge any concerns a consumer expresses regarding these type of matters
of disputing the account, and DRS did send a validation letter 3 February 2015,
in compliance with the Fair Debt Collections Practices Act to the address on
file, and has not been returned undeliverable to this office.
The initial correspondence is a validation notification as well, and has all
contents per Fair Debt Collections Practices Act, plus it also gave options to
resolve the debt, the notice included: •the amount of the debt; •the
name of the creditor to whom the debt is owed; • a statement that
unless the consumer, within thirty days after receipt of the notice, disputes
the validity of the debt, or any portion thereof, the debt will be assumed to
be valid by the debt collector; • a statement that if the consumer notifies the
debt collector in writing within the thirty-day period that the debt, or any
portion thereof, is disputed, the debt collector will obtain verification of
the debt or a copy of a judgment against the consumer and a copy of such
verification or judgment will be mailed to the consumer by the debt collector;
and • a statement that, upon the consumer's written request within the
thirty-day period, the debt collector will provide the consumer with the name
and address of the original creditor, if different from the current creditor.
• If the consumer notifies the debt collector in writing
within the thirty-day period described in subsection (a) that the debt, or any
portion thereof, is disputed, or that the consumer requests the name and
address of the original creditor, the debt collector shall cease collection of
the debt, or any disputed portion thereof, until the debt collector obtains
verification of the debt or any copy of a judgment, or the name and address of
the original creditor, and a copy of such verification or judgment,
or name and address of the original creditor, is mailed to the consumer by the
debt collector.
Typically any contact
information would be a part of the original contract that was sold into
collections, including, but not limited to, telephone number, address, etc.
Further, any personal identifiable information comes with the file from
our client. The PII such as social security number, and/or date of birth are
normally accurate when the account is placed with our office. Per company policy,
and the Fair Debt Collections Practices Act, the agent must verify at least one
piece of PII to ensure we are not divulging personal information to an
incorrect party, while this also protects the consumer’s right to privacy.
The consumer also stated
that that there was some type of identity theft in the past and all their
accounts were on hold with the consumer reporting agencies for more than 3-5
years. Further, that there was a [redacted] credit card, not a [redacted], and the
[redacted] was settled out of court during that time.
The consumer’s spouse did
not understand why the account was no longer listed on the credit bureau, if in
fact it was listed at anytime in the past, the Fair Credit Reporting Act will
only allow it to be listed a total of seven years.
By law and in compliance with the Fair Debt Collection Practices
Act (FDCPA) if DRS cannot provide original documents once they are requested,
collection efforts from our company MUST permanently cease in relation to this
account.
Per company policy when a complaint of this nature is received,
the account is placed in a "cease & desist" status. Also, the account
has been CLOSED in our office, and no further contact from Dynamic Recovery
Solutions regarding this matter. If the consumer has any further questions or
concerns, we encourage them to contact our customer service department at
[redacted] or our toll free telephone number at
[redacted].
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear
[redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is
disputing this account due to her paying for it prior to it being received by
DRS. Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client.
We have requested that this account be removed from [redacted] credit report.
If [redacted] has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
RE: Revdex.com Case # [redacted] Response Rejection Dear [redacted], Customer service is our top priority, and all complaints and/or concerns are dealt with according to their specific needs with high regard for federal and state laws and regulations. Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. However, we do not house the original media in our office. A formal request for media has been requested from our client on 8-27-14, and typically, it takes at minimum at least two weeks if the original media is available, we will forward the original media for your review. Unfortunately, there really is no reasonable way to separate the validity of an account versus the existence of an account without the original media, as we have requested on your behalf. It would be our pleasure [redacted] to update your records with any identity theft information you wish to provide. Otherwise at this juncture Dynamic Recovery Solutions has cease & desist your account pending information regarding the original media request. Please feel free to contact the Compliance Department directly if you have additional questions or concerns. With Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case #: [redacted]
Customer service is our top priority, and we
appreciate your bringing this to our attention. Typically, the original
creditor will exhaust their...
collection attempts, and sell the defaulted account
to a collection agency like Dynamic Recovery Solutions. In the
collections industry our client may sell their unpaid accounts several times
and to several different businesses over the years. Due to several business
exchanges, it is possible that a mistake could have been made by erroneously
contacting the wrong person, and we sincerely apologize for any inconvenience
this may have caused on your behalf. We have also taken the necessary
steps to ensure your consumer report has been updated, if applicable. Per
company policy when a complaint of this nature is received, the account is
placed in a "cease & desist" status. Also, your account has been
CLOSED in our office, and no further contact from Dynamic Recovery Solutions
regarding this matter. If you have any further questions or
concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
RE: Revdex.com: Case #: [redacted]
Good afternoon [redacted],
115%">Please be assured that Dynamic Recovery Solutions has closed and exhausted any contact information. Further, per the Fair Debt Collections Practices Act you have requested that we permanently cease & desist from any further communications, and we honored your request. It appears that we were contacting the incorrect telephone number due to several system issues. Customer service is our top priority, and we appreciate your bringing this matter to our attention. Please feel free to contact our Compliance Department if you have further questions or concerns.
With Best Regards,
[redacted]
Compliance Auditor
[redacted]
March 26, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com Case #[redacted]
Dynamic Recovery Solutions has verified that the account is showing the [redacted] TradeLine has been updated as of 18 February 2015. Our hours of operation: Monday-Friday
from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If the
consumer has any further questions or concerns, we encourage them to contact
our customer service department at [redacted] or our toll free
telephone number at [redacted]
RE: Revdex.com Case No[redacted] Dynamic Recovery Solutions has permanently "cease & desist this account per customer's request. Please review attached recordings, and harassment received by [redacted]. NO FURTHER COMMUNICATION will be made by DYNAMIC Recovery Solutions, and we REQUEST no further...
contact from [redacted]. Thanking you in advance. [redacted] Compliance Auditor[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. Regards,
[redacted]
This does not tell me what to expect. When I receive confirmation that it's off of my credit report and that I will receive the requested itemized billing or advised of a zero balance, I will consider this accepted.
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear [redacted]
We have read
Mr. [redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that Mr. [redacted] is disputing
this account and requesting no further contact. Dynamic Recovery Solutions does
not own this account therefore we are not reporting this to the credit bureaus.
Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client.
If Mr. [redacted]
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer [redacted] at [redacted]gotodrs.com. We do apologize for any inconvenience that Mr.
[redacted] may have experienced.
Regards,
Rachel Kay
Compliance
Representative
[redacted]...
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear
[redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance Representative
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and is requesting no further contact due to his claim
that the account is fraudulent.
Per company policy when a complaint of this nature is received,
we cease all activity on the accounts in our office and the file is returned to
our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Compliance Manager at [redacted] .
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
The consumer stated in their complaint...
that a DRS agent was constantly contacting them by phone in which to harass them. It appears that DRS agent [redacted] has contacted the consumer
several times, the agent returned calls based on voicemails left from the
consumer.
Customer service is our TOP priority, and our
representatives are trained to be professional and follow all guidelines
required by federal and state laws and regulations. Our representative was
extremely cordial, and addressed all the consumer’s questions.
Dynamic
Recovery Solutions is a legitimate third party collection agency that collects
on past due accounts for our clients. Dynamic Recovery Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumer. We
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity.
We
acknowledge that the consumer is disputing this account being paid prior to DRS receiving the account in our office for collections. Per company policy when a complaint of this nature is
received, the account is placed in a "cease & desist" status.
Also, the account has been CLOSED in
our office due to the consumer disputing the account, and returned to our
client. There will be no further contact from Dynamic Recovery Solutions regarding
this matter.
Our hours of operation: Monday-Friday from 8:00am EST -
8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If the consumer has any
further questions or concerns, we encourage them to contact our customer
service department at [redacted] or our toll free telephone number at
[redacted].
Dear [redacted], As previously stated, Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. We are a third party collection agency, meaning we do not own the debt and we are collecting on the debt on behalf of a client. In response to [redacted] concern about how we obtained her personal information, we obtained this information through skip tracing, the acquisition of location information. This information was provided to us through our client. During skip tracing, the use information such as maiden names, present names, relative names, previous addresses, and previous employers is used to gather information in regards to contacting an alleged debtor. Since we do not own this debt, we cannot control what happens with this information, because we can not speak on behalf of our client. We have placed this account in a do not call status, and we have sent this back to our client with the consumer's statement that this is not a valid account. This should be sufficient to prevent further contact to [redacted] We sincerely apologize for contacting [redacted] in error, and any emotional distress this may have caused. By all means, this was not the intent of Dynamic Recovery Solutions, LLC. Sincerely,[redacted] Compliance Administrator Dynamic Recovery Solutions[redacted]
February 24, 2014
'Times New Roman', 'serif';">[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. Due to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s credit. The Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as these. In compliance with the FCRA since the consumer has requested the removal of this inquiry, an inquiry deletion request has been submitted on their behalf.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
1;"> �...⇄
July 25, 2014
RE: [redacted], Complaint ID#[redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Please advise the consumer that there account has been "ceased & desist" in our office, and no further contact will be made regarding this matter. Thanks.
Good morning [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We...
have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. Best regards, [redacted] Compliance Auditor [redacted]
Revdex.com Case #; [redacted]
Customer service is our TOP priority,
and our representatives are trained to be...
professional and follow all
guidelines required by federal and state laws and regulations. I have
personally monitored all phone calls where the consumer and their spouse spoke
to our representatives, and the representative was more than professional, patient,
informative, and polite. In fact, the consumer and their spouse seemed to be
mildly aggressive to the representative.
Perhaps there was some misunderstanding
on the consumer’s behalf, because I never heard their tone become less than
cordial. Dynamic Recovery Solutions would definitely administer disciplinary
action when necessary.
Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts for
our clients. The original creditor exhausted their collection attempts when
they did not receive a payment. The account is normally sold into collections,
so that the original creditor can recoup their loss for non-payment of the
defaulted account. The original creditor does not normally house that
information in their systems for long periods of time as they have been
reimbursed for any loss of funds by selling the account into the industry of
collections.
Dynamic Recovery Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumer. We
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity.
The consumer stated that she has
never received any proof of the alleged debt. DRS always want to
acknowledge any concerns a consumer expresses regarding these type of matters
of disputing the account, and DRS did send a validation letter 3 February 2015,
in compliance with the Fair Debt Collections Practices Act to the address on
file, and has not been returned undeliverable to this office.
The initial correspondence is a validation notification as well, and has all
contents per Fair Debt Collections Practices Act, plus it also gave options to
resolve the debt, the notice included: •the amount of the debt; •the
name of the creditor to whom the debt is owed; • a statement that
unless the consumer, within thirty days after receipt of the notice, disputes
the validity of the debt, or any portion thereof, the debt will be assumed to
be valid by the debt collector; • a statement that if the consumer notifies the
debt collector in writing within the thirty-day period that the debt, or any
portion thereof, is disputed, the debt collector will obtain verification of
the debt or a copy of a judgment against the consumer and a copy of such
verification or judgment will be mailed to the consumer by the debt collector;
and • a statement that, upon the consumer's written request within the
thirty-day period, the debt collector will provide the consumer with the name
and address of the original creditor, if different from the current creditor.
• If the consumer notifies the debt collector in writing
within the thirty-day period described in subsection (a) that the debt, or any
portion thereof, is disputed, or that the consumer requests the name and
address of the original creditor, the debt collector shall cease collection of
the debt, or any disputed portion thereof, until the debt collector obtains
verification of the debt or any copy of a judgment, or the name and address of
the original creditor, and a copy of such verification or judgment,
or name and address of the original creditor, is mailed to the consumer by the
debt collector.
Typically any contact
information would be a part of the original contract that was sold into
collections, including, but not limited to, telephone number, address, etc.
Further, any personal identifiable information comes with the file from
our client. The PII such as social security number, and/or date of birth are
normally accurate when the account is placed with our office. Per company policy,
and the Fair Debt Collections Practices Act, the agent must verify at least one
piece of PII to ensure we are not divulging personal information to an
incorrect party, while this also protects the consumer’s right to privacy.
The consumer also stated
that that there was some type of identity theft in the past and all their
accounts were on hold with the consumer reporting agencies for more than 3-5
years. Further, that there was a [redacted] credit card, not a [redacted], and the
[redacted] was settled out of court during that time.
The consumer’s spouse did
not understand why the account was no longer listed on the credit bureau, if in
fact it was listed at anytime in the past, the Fair Credit Reporting Act will
only allow it to be listed a total of seven years.
By law and in compliance with the Fair Debt Collection Practices
Act (FDCPA) if DRS cannot provide original documents once they are requested,
collection efforts from our company MUST permanently cease in relation to this
account.
Per company policy when a complaint of this nature is received,
the account is placed in a "cease & desist" status. Also, the account
has been CLOSED in our office, and no further contact from Dynamic Recovery
Solutions regarding this matter. If the consumer has any further questions or
concerns, we encourage them to contact our customer service department at
[redacted] or our toll free telephone number at
[redacted].
[redacted]...
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear
[redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is
disputing this account due to her paying for it prior to it being received by
DRS. Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client.
We have requested that this account be removed from [redacted] credit report.
If [redacted] has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
RE: Revdex.com Case # [redacted] Response Rejection Dear [redacted], Customer service is our top priority, and all complaints and/or concerns are dealt with according to their specific needs with high regard for federal and state laws and regulations. Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. However, we do not house the original media in our office. A formal request for media has been requested from our client on 8-27-14, and typically, it takes at minimum at least two weeks if the original media is available, we will forward the original media for your review. Unfortunately, there really is no reasonable way to separate the validity of an account versus the existence of an account without the original media, as we have requested on your behalf. It would be our pleasure [redacted] to update your records with any identity theft information you wish to provide. Otherwise at this juncture Dynamic Recovery Solutions has cease & desist your account pending information regarding the original media request. Please feel free to contact the Compliance Department directly if you have additional questions or concerns. With Best Regards, [redacted] Compliance Auditor [redacted]