Revdex.com Case #: [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party
collection agency that collects on past due accounts for our clients....
Dynamic Recovery Solutions has been made aware of the
consumer’s dispute for the alleged account. It is possible that due to several
business exchanges within this industry while the consumer had made resolution
the account was already within the flow of the collection industry.
Customer service is our TOP priority,
and our representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulations. Particularly, the
previous request that the consumer state was not handled satisfactorily to cease
communications. It appears that the consumer was engaged in massive
negotiations with one of our representatives on 24 November 2014 at 11:50 am
from an outbound call to the consumer.
It also appears that on 24 November 2014 at
6:07 pm the consumer made an inbound call to another representative where the
consumer advised that this account had been previously paid during her divorce.
The representative asked the consumer to please forward the paperwork that
states the account had been resolved previously. The consumer refused to send
any form of proof, the representative tried emphatically to explain the
importance of the consumer sending this information, the consumer still
refused.
The consumer made yet another inbound
call on 24 November 2014 at 6:27 pm where she explained the circumstances to
another representative who placed the account in a verbal dispute status.
Dynamic Recovery Solutions made no further attempts to contact the consumer.
However, we had a major system overhaul that removed the cease & desist
status, and unfortunately, this issue caused another outbound call to the consumer
on 11 February 2015. It is certainly not our intention to purposely harass or
abuse any consumer who no longer desires to receive any communication from our
office.
Per company policy when
a complaint of this nature is received, the account is placed in a "permanent
cease & desist" status. Also, your account has been CLOSED in our
office, and no further contact from Dynamic Recovery Solutions regarding this
matter. If you have any further questions or concerns, we encourage you to
contact our customer service department at [redacted] or our toll free
telephone number at [redacted].
RE: Case #:[redacted], Good afternoon [redacted], Customer service is our top priority, and we appreciate your bringing this to our attention. We apologize for any inconvenience this may have caused on your behalf. However, it does appear that we sent you the settled in full letter, dated October 28,...
2014 to your email. Just for your reference, we have resent said letter via email, and mail for your records. You should expect receipt via email within 24-48 hours, and mail 3-5 business days. Typically, we advise that you check your spam mail when the email accounts are with GMAIL and/or YAHOO. We have also that your consumer reports be updated accordingly, and have forwarded the request to our client [redacted] Solutions. Thank you in advance for allowing Dynamic Recovery Solutions to assist you in this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at[redacted] or our toll free telephone number at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept their apologies for contacting me in error. They notified the wrong person in this matter.
DRS has a letter overnighted and certified, within the thirty days, after the receipt of their notice, in that I deputed the validity of their claim. I consider the matter closed!
Customer experience is our TOP
priority, and we are grateful that the consumer has brought this matter to our
attention. The consumer stated that she had never received...
any
notification from our client, and due to professional courtesy Dynamic Recovery
Solutions, LLC are not in a position to provide a response on that issue to the
consumer.
DRS always want to acknowledge any concerns a consumer
expresses regarding these type of matters of disputing the account, and DRS did
send a validation letter in compliance with the Fair Debt Collections Practices
Act to the address on file, and has not been returned undeliverable to this
office.
Per
the Fair Credit Reporting Act the consumer does have several rights under this
Act, and one being the consumer has the right to dispute incomplete or
inaccurate information, and if you identify information in your file that is
incomplete or inaccurate, and report it to the consumer reporting agency, the
agency must investigate unless your dispute is frivolous. Also, consumer
reporting agencies must correct or delete inaccurate, incomplete, or
unverifiable information. Inaccurate, incomplete or unverifiable information
must be removed or corrected, usually within 30 days. However, a consumer
reporting agency may continue to report information it has verified as
accurate. Subsequently, we have not violated any laws under this Act, and permissible
purpose to view the consumer’s report establishes a business relationship
regarding the alleged debt. We have also honored your request in updating your
consumer report as requested by submitting another request to the consumer
reporting agency. Please allow 5-7 business days. TEXAS Correction of Third-Party Debt Collector’s or Credit Bureau’s
Files: (a) An individual who disputes the accuracy of an item that is
in a third-party debt collector’s or credit bureau’s file on the individual and
that relates to a debt being collected by the third party debt collector may
notify in writing the third-party debt collector the inaccuracy. The
third-party debt collector shall make a written record of the dispute. If the
third-party debt collector does not report information related to the dispute
to a credit bureau, the third-party debt collector shall cease collection
efforts until an investigation of the dispute described by Subsections (b) –
(e) determines the accurate amount of the debt, if any. If the third-party debt
collector reports information related to the dispute to a credit bureau, the
reporting third party debt collector shall initiate an investigation of the
dispute described by Subsections (b) – (e) and shall cease collection efforts
until the investigation determines the accurate amount of the debt, if any.
This section does not affect the application of Chapter 20, Business &
Commerce Code, to a third-party debt collector subject to that chapter. (b) Not
later than the 30th day after the date a notice of inaccuracy is received, a
third-party debt collector who initiates an investigation shall send a written
statement to the individual: (1) denying the inaccuracy; (2) admitting the
inaccuracy; or (3) stating that the third-party debt collector has not had
sufficient time to complete an investigation of the inaccuracy.
Per company policy when a complaint of this nature is received,
the account is placed in a "cease & desist" status. Also, the
account has been CLOSED in our office and returned to our client and no further
contact from Dynamic Recovery Solutions regarding this matter. If the consumer
has any further questions or concerns, we encourage them to contact our
customer service department at [redacted] or our toll free
telephone number at [redacted].
March 4, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Please thank the Consumer for providing adequate information to resolve their issue. It seems their telephone number was under an account that does not have their name, we have the wrong number. We thank the Consumer for bringing this discrepancy to our attention. The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions,LLC.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions, LLC
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has been notified that our initial response was not satisfactory. The consumer insists that he never received any letter, and in compliance with the Fair Debt Collections Practices Act to the address on file of [redacted], DRS sent notification on 3 February 2015, and the notification has not been returned to this office undeliverable returned mail. Due to the Fair Debt Collections Practices Act, the consumer could have mistaken the correspondence for junk mail. The validation notifications come in an unmarked envelope to protect the consumer's right to privacy. We apologize if this has caused any inconvenience to the consumer.
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website,...
Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions[redacted]
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Again, Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Therefore we do apologize for contacting [redacted] and any inconvenience this may have caused.
Per company policy when a complaint of this nature is received the number is placed in a “cease & desist” status. We have flagged it accordingly and have informed our client the contact information was incorrect. There will be no further contact with the consumer from Dynamic Recovery Solutions on this number. DRS would like to thank you, the Consumer for bringing the discrepancy to our attention.
[redacted] has gone above and beyond with his complaints to several different venues. When all he needed to do was simply ask to not be contacted again.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear [redacted],
We have read
Mr. [redacted]’ complaint and reviewed the account that has been placed with us by
our client As Mr. [redacted] had requested in his complaint the information about
his account is as follows: The original creditor was [redacted]
Bank, the current owner of this account is [redacted], this was a MasterCard
ending in [redacted], the account was sent into collection 12/31/2006 and the balance
of the account is $629.80.
Dynamic
Recovery Solutions acknowledges that Mr. [redacted] is disputing this account and
requesting no further contact.
Per company policy when a complaint of this nature is received,
we cease all activity on the account in our office and the file is returned to
our client.
If Mr.
[redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted].com. We do apologize for any inconvenience that Mr.
[redacted] may have experienced.
Regards,
[redacted]
Compliance
Representative
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read [redacted] complaint and reviewed the account
that has been placed with us by our client. Dynamic Recovery Solutions
acknowledges that [redacted]is disputing this
account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or
concerns, we encourage her to contact our Chief Compliance Officer [redacted]
at [redacted] We do apologize for any
inconvenience that [redacted] may have experienced.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. In response to their request for more information, I attach a copy of their actual claim notice which prompted my complaint to Revdex.com. I trust this contains the information DRS requires in order to move this to the cease and desist status. I appreciate your prompt action and look forward to bring this matter to a close.
Thank you kindly.
[redacted]
Good morning[redacted], Dynamic Recovery Solutions, LLC (DRS) is a third-party debt collection agency that is contracted and collects on past due accounts for our clients. In the collections industry our client may contract their unpaid accounts for collection several times to several different...
businesses over the years, and eventually sell the debt. The account was actually a [redacted] credit card via promotion for [redacted], and was not an actual calling card. • Upon receipt of the reference on 11 August 2014 the DRS account was annotated “DNC” (Do Not Call) and “C&D” (Cease and Desist). •Also, on 11 August 2014, the DRS account was “CLOSED.” •In addition, the complaint and information has been forwarded to the owner of the alleged debt. Dynamic Recovery Solutions, LLC will make no further attempt to contact[redacted] over this matter. [redacted] Compliance Auditor[redacted]
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party
collection agency that collects on past due accounts for our clients....
Dynamic Recovery Solutions has been made aware of the
consumer’s dispute for the alleged account. It is possible that due to several
business exchanges within this industry while the consumer had made resolution
the account was already within the flow of the collection industry.
Customer service is our TOP priority,
and our representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulations. Particularly, the
previous request that the consumer state was not handled satisfactorily to cease
communications. It appears that the consumer was engaged in massive
negotiations with one of our representatives on 24 November 2014 at 11:50 am
from an outbound call to the consumer.
It also appears that on 24 November 2014 at
6:07 pm the consumer made an inbound call to another representative where the
consumer advised that this account had been previously paid during her divorce.
The representative asked the consumer to please forward the paperwork that
states the account had been resolved previously. The consumer refused to send
any form of proof, the representative tried emphatically to explain the
importance of the consumer sending this information, the consumer still
refused.
The consumer made yet another inbound
call on 24 November 2014 at 6:27 pm where she explained the circumstances to
another representative who placed the account in a verbal dispute status.
Dynamic Recovery Solutions made no further attempts to contact the consumer.
However, we had a major system overhaul that removed the cease & desist
status, and unfortunately, this issue caused another outbound call to the consumer
on 11 February 2015. It is certainly not our intention to purposely harass or
abuse any consumer who no longer desires to receive any communication from our
office.
Per company policy when
a complaint of this nature is received, the account is placed in a "permanent
cease & desist" status. Also, your account has been CLOSED in our
office, and no further contact from Dynamic Recovery Solutions regarding this
matter. If you have any further questions or concerns, we encourage you to
contact our customer service department at [redacted] or our toll free
telephone number at [redacted].
RE: Case #:[redacted], Good afternoon [redacted], Customer service is our top priority, and we appreciate your bringing this to our attention. We apologize for any inconvenience this may have caused on your behalf. However, it does appear that we sent you the settled in full letter, dated October 28,...
2014 to your email. Just for your reference, we have resent said letter via email, and mail for your records. You should expect receipt via email within 24-48 hours, and mail 3-5 business days. Typically, we advise that you check your spam mail when the email accounts are with GMAIL and/or YAHOO. We have also that your consumer reports be updated accordingly, and have forwarded the request to our client [redacted] Solutions. Thank you in advance for allowing Dynamic Recovery Solutions to assist you in this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at[redacted] or our toll free telephone number at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept their apologies for contacting me in error. They notified the wrong person in this matter.
DRS has a letter overnighted and certified, within the thirty days, after the receipt of their notice, in that I deputed the validity of their claim. I consider the matter closed!
Customer experience is our TOP
priority, and we are grateful that the consumer has brought this matter to our
attention. The consumer stated that she had never received...
any
notification from our client, and due to professional courtesy Dynamic Recovery
Solutions, LLC are not in a position to provide a response on that issue to the
consumer.
DRS always want to acknowledge any concerns a consumer
expresses regarding these type of matters of disputing the account, and DRS did
send a validation letter in compliance with the Fair Debt Collections Practices
Act to the address on file, and has not been returned undeliverable to this
office.
Per
the Fair Credit Reporting Act the consumer does have several rights under this
Act, and one being the consumer has the right to dispute incomplete or
inaccurate information, and if you identify information in your file that is
incomplete or inaccurate, and report it to the consumer reporting agency, the
agency must investigate unless your dispute is frivolous. Also, consumer
reporting agencies must correct or delete inaccurate, incomplete, or
unverifiable information. Inaccurate, incomplete or unverifiable information
must be removed or corrected, usually within 30 days. However, a consumer
reporting agency may continue to report information it has verified as
accurate. Subsequently, we have not violated any laws under this Act, and permissible
purpose to view the consumer’s report establishes a business relationship
regarding the alleged debt. We have also honored your request in updating your
consumer report as requested by submitting another request to the consumer
reporting agency. Please allow 5-7 business days. TEXAS Correction of Third-Party Debt Collector’s or Credit Bureau’s
Files: (a) An individual who disputes the accuracy of an item that is
in a third-party debt collector’s or credit bureau’s file on the individual and
that relates to a debt being collected by the third party debt collector may
notify in writing the third-party debt collector the inaccuracy. The
third-party debt collector shall make a written record of the dispute. If the
third-party debt collector does not report information related to the dispute
to a credit bureau, the third-party debt collector shall cease collection
efforts until an investigation of the dispute described by Subsections (b) –
(e) determines the accurate amount of the debt, if any. If the third-party debt
collector reports information related to the dispute to a credit bureau, the
reporting third party debt collector shall initiate an investigation of the
dispute described by Subsections (b) – (e) and shall cease collection efforts
until the investigation determines the accurate amount of the debt, if any.
This section does not affect the application of Chapter 20, Business &
Commerce Code, to a third-party debt collector subject to that chapter. (b) Not
later than the 30th day after the date a notice of inaccuracy is received, a
third-party debt collector who initiates an investigation shall send a written
statement to the individual: (1) denying the inaccuracy; (2) admitting the
inaccuracy; or (3) stating that the third-party debt collector has not had
sufficient time to complete an investigation of the inaccuracy.
Per company policy when a complaint of this nature is received,
the account is placed in a "cease & desist" status. Also, the
account has been CLOSED in our office and returned to our client and no further
contact from Dynamic Recovery Solutions regarding this matter. If the consumer
has any further questions or concerns, we encourage them to contact our
customer service department at [redacted] or our toll free
telephone number at [redacted].
March 4, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Please thank the Consumer for providing adequate information to resolve their issue. It seems their telephone number was under an account that does not have their name, we have the wrong number. We thank the Consumer for bringing this discrepancy to our attention. The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions,LLC.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions, LLC
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has been notified that our initial response was not satisfactory. The consumer insists that he never received any letter, and in compliance with the Fair Debt Collections Practices Act to the address on file of [redacted], DRS sent notification on 3 February 2015, and the notification has not been returned to this office undeliverable returned mail. Due to the Fair Debt Collections Practices Act, the consumer could have mistaken the correspondence for junk mail. The validation notifications come in an unmarked envelope to protect the consumer's right to privacy. We apologize if this has caused any inconvenience to the consumer.
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website,...
Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions[redacted]
March 10,2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Again, Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Therefore we do apologize for contacting [redacted] and any inconvenience this may have caused.
Per company policy when a complaint of this nature is received the number is placed in a “cease & desist” status. We have flagged it accordingly and have informed our client the contact information was incorrect. There will be no further contact with the consumer from Dynamic Recovery Solutions on this number. DRS would like to thank you, the Consumer for bringing the discrepancy to our attention.
[redacted] has gone above and beyond with his complaints to several different venues. When all he needed to do was simply ask to not be contacted again.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear [redacted],
We have read
Mr. [redacted]’ complaint and reviewed the account that has been placed with us by
our client As Mr. [redacted] had requested in his complaint the information about
his account is as follows: The original creditor was [redacted]
Bank, the current owner of this account is [redacted], this was a MasterCard
ending in [redacted], the account was sent into collection 12/31/2006 and the balance
of the account is $629.80.
Dynamic
Recovery Solutions acknowledges that Mr. [redacted] is disputing this account and
requesting no further contact.
Per company policy when a complaint of this nature is received,
we cease all activity on the account in our office and the file is returned to
our client.
If Mr.
[redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted].com. We do apologize for any inconvenience that Mr.
[redacted] may have experienced.
Regards,
[redacted]
Compliance
Representative
size="3">
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read [redacted] complaint and reviewed the account
that has been placed with us by our client. Dynamic Recovery Solutions
acknowledges that [redacted]is disputing this
account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or
concerns, we encourage her to contact our Chief Compliance Officer [redacted]
at [redacted] We do apologize for any
inconvenience that [redacted] may have experienced.
Regards,
[redacted]
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. In response to their request for more information, I attach a copy of their actual claim notice which prompted my complaint to Revdex.com. I trust this contains the information DRS requires in order to move this to the cease and desist status. I appreciate your prompt action and look forward to bring this matter to a close.
Thank you kindly.
[redacted]
Good morning[redacted], Dynamic Recovery Solutions, LLC (DRS) is a third-party debt collection agency that is contracted and collects on past due accounts for our clients. In the collections industry our client may contract their unpaid accounts for collection several times to several different...
businesses over the years, and eventually sell the debt. The account was actually a [redacted] credit card via promotion for [redacted], and was not an actual calling card. • Upon receipt of the reference on 11 August 2014 the DRS account was annotated “DNC” (Do Not Call) and “C&D” (Cease and Desist). •Also, on 11 August 2014, the DRS account was “CLOSED.” •In addition, the complaint and information has been forwarded to the owner of the alleged debt. Dynamic Recovery Solutions, LLC will make no further attempt to contact[redacted] over this matter. [redacted] Compliance Auditor[redacted]
March 26, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3