Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept their apologies for contacting me in error. They notified the wrong person in this matter.
DRS has a letter overnighted and certified, within the thirty days, after the receipt of their notice, in that I deputed the validity of their claim. I consider the matter closed!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
I will be in touch with them regarding documentation of this account issue.
Regards,
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party
collection agency that collects on past due accounts for our clients....
Dynamic Recovery Solutions has been made aware of the
consumer’s dispute for the alleged account. It is possible that due to several
business exchanges within this industry while the consumer had made resolution
the account was already within the flow of the collection industry.
Customer service is our TOP priority,
and our representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulations. Particularly, the
previous request that the consumer state was not handled satisfactorily to cease
communications. It appears that the consumer was engaged in massive
negotiations with one of our representatives on 24 November 2014 at 11:50 am
from an outbound call to the consumer.
It also appears that on 24 November 2014 at
6:07 pm the consumer made an inbound call to another representative where the
consumer advised that this account had been previously paid during her divorce.
The representative asked the consumer to please forward the paperwork that
states the account had been resolved previously. The consumer refused to send
any form of proof, the representative tried emphatically to explain the
importance of the consumer sending this information, the consumer still
refused.
The consumer made yet another inbound
call on 24 November 2014 at 6:27 pm where she explained the circumstances to
another representative who placed the account in a verbal dispute status.
Dynamic Recovery Solutions made no further attempts to contact the consumer.
However, we had a major system overhaul that removed the cease & desist
status, and unfortunately, this issue caused another outbound call to the consumer
on 11 February 2015. It is certainly not our intention to purposely harass or
abuse any consumer who no longer desires to receive any communication from our
office.
Per company policy when
a complaint of this nature is received, the account is placed in a "permanent
cease & desist" status. Also, your account has been CLOSED in our
office, and no further contact from Dynamic Recovery Solutions regarding this
matter. If you have any further questions or concerns, we encourage you to
contact our customer service department at [redacted] or our toll free
telephone number at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add that Dynamic Recovery Solutions has a poor reputation in their collection practices. Furthermore, the original creditor &
myself are engaged in a satisfactory business relationship at this point and have been for many years. This strongly shines light on the fact
that Dynamic Recovery Solutions is not acting in the interest of the original creditor. Of course Dynamic Recovery Solutions is only interested
in their financial interest. One would find it very hard to believe that Dynamic Recovery Solutions has not received the "cease & desist" letter
that was sent by US postal more than a week prior. Dynamic Recovery Solutions has proven to be an unethical entity & obviously a dishonest
one as well.
Regards, [redacted]
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website,...
Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions[redacted]
March 4, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Please thank the Consumer for providing adequate information to resolve their issue. It seems their telephone number was under an account that does not have their name, we have the wrong number. We thank the Consumer for bringing this discrepancy to our attention. The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions,LLC.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions, LLC
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has been notified that our initial response was not satisfactory. The consumer insists that he never received any letter, and in compliance with the Fair Debt Collections Practices Act to the address on file of [redacted], DRS sent notification on 3 February 2015, and the notification has not been returned to this office undeliverable returned mail. Due to the Fair Debt Collections Practices Act, the consumer could have mistaken the correspondence for junk mail. The validation notifications come in an unmarked envelope to protect the consumer's right to privacy. We apologize if this has caused any inconvenience to the consumer.
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Again, Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Therefore we do apologize for contacting [redacted] and any inconvenience this may have caused.
Per company policy when a complaint of this nature is received the number is placed in a “cease & desist” status. We have flagged it accordingly and have informed our client the contact information was incorrect. There will be no further contact with the consumer from Dynamic Recovery Solutions on this number. DRS would like to thank you, the Consumer for bringing the discrepancy to our attention.
[redacted] has gone above and beyond with his complaints to several different venues. When all he needed to do was simply ask to not be contacted again.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. In response to their request for more information, I attach a copy of their actual claim notice which prompted my complaint to Revdex.com. I trust this contains the information DRS requires in order to move this to the cease and desist status. I appreciate your prompt action and look forward to bring this matter to a close.
Thank you kindly.
[redacted]
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read [redacted] complaint and reviewed the account
that has been placed with us by our client. Dynamic Recovery Solutions
acknowledges that [redacted]is disputing this
account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or
concerns, we encourage her to contact our Chief Compliance Officer [redacted]
at [redacted] We do apologize for any
inconvenience that [redacted] may have experienced.
Regards,
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear [redacted],
We have read
Mr. [redacted]’ complaint and reviewed the account that has been placed with us by
our client As Mr. [redacted] had requested in his complaint the information about
his account is as follows: The original creditor was [redacted]
Bank, the current owner of this account is [redacted], this was a MasterCard
ending in [redacted], the account was sent into collection 12/31/2006 and the balance
of the account is $629.80.
Dynamic
Recovery Solutions acknowledges that Mr. [redacted] is disputing this account and
requesting no further contact.
Per company policy when a complaint of this nature is received,
we cease all activity on the account in our office and the file is returned to
our client.
If Mr.
[redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted].com. We do apologize for any inconvenience that Mr.
[redacted] may have experienced.
Regards,
[redacted]
Compliance
Representative
Good morning[redacted], Dynamic Recovery Solutions, LLC (DRS) is a third-party debt collection agency that is contracted and collects on past due accounts for our clients. In the collections industry our client may contract their unpaid accounts for collection several times to several different...
businesses over the years, and eventually sell the debt. The account was actually a [redacted] credit card via promotion for [redacted], and was not an actual calling card. • Upon receipt of the reference on 11 August 2014 the DRS account was annotated “DNC” (Do Not Call) and “C&D” (Cease and Desist). •Also, on 11 August 2014, the DRS account was “CLOSED.” •In addition, the complaint and information has been forwarded to the owner of the alleged debt. Dynamic Recovery Solutions, LLC will make no further attempt to contact[redacted] over this matter. [redacted] Compliance Auditor[redacted]
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept their apologies for contacting me in error. They notified the wrong person in this matter.
DRS has a letter overnighted and certified, within the thirty days, after the receipt of their notice, in that I deputed the validity of their claim. I consider the matter closed!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
I will be in touch with them regarding documentation of this account issue.
Regards,
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party
collection agency that collects on past due accounts for our clients....
Dynamic Recovery Solutions has been made aware of the
consumer’s dispute for the alleged account. It is possible that due to several
business exchanges within this industry while the consumer had made resolution
the account was already within the flow of the collection industry.
Customer service is our TOP priority,
and our representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulations. Particularly, the
previous request that the consumer state was not handled satisfactorily to cease
communications. It appears that the consumer was engaged in massive
negotiations with one of our representatives on 24 November 2014 at 11:50 am
from an outbound call to the consumer.
It also appears that on 24 November 2014 at
6:07 pm the consumer made an inbound call to another representative where the
consumer advised that this account had been previously paid during her divorce.
The representative asked the consumer to please forward the paperwork that
states the account had been resolved previously. The consumer refused to send
any form of proof, the representative tried emphatically to explain the
importance of the consumer sending this information, the consumer still
refused.
The consumer made yet another inbound
call on 24 November 2014 at 6:27 pm where she explained the circumstances to
another representative who placed the account in a verbal dispute status.
Dynamic Recovery Solutions made no further attempts to contact the consumer.
However, we had a major system overhaul that removed the cease & desist
status, and unfortunately, this issue caused another outbound call to the consumer
on 11 February 2015. It is certainly not our intention to purposely harass or
abuse any consumer who no longer desires to receive any communication from our
office.
Per company policy when
a complaint of this nature is received, the account is placed in a "permanent
cease & desist" status. Also, your account has been CLOSED in our
office, and no further contact from Dynamic Recovery Solutions regarding this
matter. If you have any further questions or concerns, we encourage you to
contact our customer service department at [redacted] or our toll free
telephone number at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add that Dynamic Recovery Solutions has a poor reputation in their collection practices. Furthermore, the original creditor &
myself are engaged in a satisfactory business relationship at this point and have been for many years. This strongly shines light on the fact
that Dynamic Recovery Solutions is not acting in the interest of the original creditor. Of course Dynamic Recovery Solutions is only interested
in their financial interest. One would find it very hard to believe that Dynamic Recovery Solutions has not received the "cease & desist" letter
that was sent by US postal more than a week prior. Dynamic Recovery Solutions has proven to be an unethical entity & obviously a dishonest
one as well.
Regards, [redacted]
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website,...
Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions[redacted]
March 4, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Please thank the Consumer for providing adequate information to resolve their issue. It seems their telephone number was under an account that does not have their name, we have the wrong number. We thank the Consumer for bringing this discrepancy to our attention. The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions,LLC.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions, LLC
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has been notified that our initial response was not satisfactory. The consumer insists that he never received any letter, and in compliance with the Fair Debt Collections Practices Act to the address on file of [redacted], DRS sent notification on 3 February 2015, and the notification has not been returned to this office undeliverable returned mail. Due to the Fair Debt Collections Practices Act, the consumer could have mistaken the correspondence for junk mail. The validation notifications come in an unmarked envelope to protect the consumer's right to privacy. We apologize if this has caused any inconvenience to the consumer.
March 10,2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Again, Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Therefore we do apologize for contacting [redacted] and any inconvenience this may have caused.
Per company policy when a complaint of this nature is received the number is placed in a “cease & desist” status. We have flagged it accordingly and have informed our client the contact information was incorrect. There will be no further contact with the consumer from Dynamic Recovery Solutions on this number. DRS would like to thank you, the Consumer for bringing the discrepancy to our attention.
[redacted] has gone above and beyond with his complaints to several different venues. When all he needed to do was simply ask to not be contacted again.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. In response to their request for more information, I attach a copy of their actual claim notice which prompted my complaint to Revdex.com. I trust this contains the information DRS requires in order to move this to the cease and desist status. I appreciate your prompt action and look forward to bring this matter to a close.
Thank you kindly.
[redacted]
size="3">
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read [redacted] complaint and reviewed the account
that has been placed with us by our client. Dynamic Recovery Solutions
acknowledges that [redacted]is disputing this
account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or
concerns, we encourage her to contact our Chief Compliance Officer [redacted]
at [redacted] We do apologize for any
inconvenience that [redacted] may have experienced.
Regards,
[redacted]
Compliance Representative
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear [redacted],
We have read
Mr. [redacted]’ complaint and reviewed the account that has been placed with us by
our client As Mr. [redacted] had requested in his complaint the information about
his account is as follows: The original creditor was [redacted]
Bank, the current owner of this account is [redacted], this was a MasterCard
ending in [redacted], the account was sent into collection 12/31/2006 and the balance
of the account is $629.80.
Dynamic
Recovery Solutions acknowledges that Mr. [redacted] is disputing this account and
requesting no further contact.
Per company policy when a complaint of this nature is received,
we cease all activity on the account in our office and the file is returned to
our client.
If Mr.
[redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted].com. We do apologize for any inconvenience that Mr.
[redacted] may have experienced.
Regards,
[redacted]
Compliance
Representative
Good morning[redacted], Dynamic Recovery Solutions, LLC (DRS) is a third-party debt collection agency that is contracted and collects on past due accounts for our clients. In the collections industry our client may contract their unpaid accounts for collection several times to several different...
businesses over the years, and eventually sell the debt. The account was actually a [redacted] credit card via promotion for [redacted], and was not an actual calling card. • Upon receipt of the reference on 11 August 2014 the DRS account was annotated “DNC” (Do Not Call) and “C&D” (Cease and Desist). •Also, on 11 August 2014, the DRS account was “CLOSED.” •In addition, the complaint and information has been forwarded to the owner of the alleged debt. Dynamic Recovery Solutions, LLC will make no further attempt to contact[redacted] over this matter. [redacted] Compliance Auditor[redacted]
March 26, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3