Pet's Best Insurance Services Reviews (%countItem)
Pet's Best Insurance Services Rating
Address: 2323 S Vista Ave Ste 100, Boise, Idaho, United States, 83705-7343
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Horrible customer service and shady practices. We went to the vet a couple times with a diarrhea issue in our dog, after getting insurance for her. A couple of those visits were covered, but the last time we went they decided that this was a preexisting condition, and were not going to cover us. They never notified us that they had determined it was a preexisting condition prior to this vet visit. We had our vet file an appeal letter saying that this was not a preexisting condition, which they denied. Super shady business and even the customer service rep couldn’t keep her story straight. We are very disappointed and believe their practices to be unethical. You cannot just decide there’s a preexisting condition months into covering the same condition. The condition WAS NOT in our dogs medical records as “chronic diarhea.” She had one case of diarhea prior to coverage which was determined to be a worm that she was dewormed for. Diarhea is a symptom, not a condition. I wish I had read the reviews on here before giving Pets Best my money because it’s clear they are running this same scam on other customers once people actually start using their services and making claims.
Hi *** and ***, we are sorry to hear you are dissatisfied. Medical records show your pet has had chronic diarrhea, which originated prior to the purchase of the policy in 2017 and recurring every two weeks for which your pet is on medication. Medical records from your vet also indicate this condition has not resolved. Pre-existing conditions are not covered by pet insurance. A pre-existing condition refers to any signs or symptoms of there being something wrong with your pet, whether diagnosed or not that pre-dates the policy and will not be covered. We show you have initiated the second level appeal for which we ask you allow 60 days to process. Additionally, we show the rest of your eligible claims have been processed and reimbursed, for both wellness and a separate covered illness. If you have other questions feel free to contact us. Have a good day.
I paid my premiums, I paid my deductible, and I got SCAMMED! As soon as it was time for PetsBest to reimburse us for our medical expenses, they pulled the generic "pre-existing conditions" clause out like they did to many others listed below. They, in fact covered me and reimbursed me for the exact same issue 6 months earlier but as soon as they realized that they were now losing, they pulled the excuse out of their hat. They gladly accepted 10 months of premium payments but when the scales tipped, it was time for them to figure out how to relinquish their responsibility. COMPLETE SCAM like many others have listed! How do they have an A+ with the Revdex.com but the average customer rating is just over 1 star?
Hi *** and ***, we are sorry to hear you are dissatisfied. Medical records show your pet has had chronic diarrhea, which originated prior to the purchase of the policy in 2017 and recurring every two weeks for which your pet is on medication. Medical records from your vet also indicate this condition has not resolved. Pre-existing conditions are not covered by pet insurance. A pre-existing condition refers to any signs or symptoms of there being something wrong with your pet, whether diagnosed or not that pre-dates the policy and will not be covered. We show you have initiated the second level appeal for which we ask you allow 60 days to process. Additionally, we show the rest of your eligible claims have been processed and reimbursed, for both wellness and a separate covered illness. If you have other questions feel free to contact us. Have a good day.
Horrible customer service and shady practices. We went to the vet a couple times with a diarrhea issue in our dog, after getting insurance for her. A couple of those visits were covered, but the last time we went they decided that this was a preexisting condition, and were not going to cover us. They never notified us that they had determined it was a preexisting condition prior to this vet visit. We had our vet file an appeal letter saying that this was not a preexisting condition, which they denied. Super shady business and even the customer service rep couldn’t keep her story straight. We are very disappointed and believe their practices to be unethical. You cannot just decide there’s a preexisting condition months into covering the same condition. The condition WAS NOT in our dogs medical records as “chronic diarhea.” She had one case of diarhea prior to coverage which was determined to be a worm that she was dewormed for. Diarhea is a symptom, not a condition. I wish I had read the reviews on here before giving Pets Best my money because it’s clear they are running this same scam on other customers once people actually start using their services and making claims.
Hi *** and ***, we are sorry to hear you are dissatisfied. Medical records show your pet has had chronic diarrhea, which originated prior to the purchase of the policy in 2017 and recurring every two weeks for which your pet is on medication. Medical records from your vet also indicate this condition has not resolved. Pre-existing conditions are not covered by pet insurance. A pre-existing condition refers to any signs or symptoms of there being something wrong with your pet, whether diagnosed or not that pre-dates the policy and will not be covered. We show you have initiated the second level appeal for which we ask you allow 60 days to process. Additionally, we show the rest of your eligible claims have been processed and reimbursed, for both wellness and a separate covered illness. If you have other questions feel free to contact us. Have a good day.
I paid my premiums, I paid my deductible, and I got SCAMMED! As soon as it was time for PetsBest to reimburse us for our medical expenses, they pulled the generic "pre-existing conditions" clause out like they did to many others listed below. They, in fact covered me and reimbursed me for the exact same issue 6 months earlier but as soon as they realized that they were now losing, they pulled the excuse out of their hat. They gladly accepted 10 months of premium payments but when the scales tipped, it was time for them to figure out how to relinquish their responsibility. COMPLETE SCAM like many others have listed! How do they have an A+ with the Revdex.com but the average customer rating is just over 1 star?
Hi *** and ***, we are sorry to hear you are dissatisfied. Medical records show your pet has had chronic diarrhea, which originated prior to the purchase of the policy in 2017 and recurring every two weeks for which your pet is on medication. Medical records from your vet also indicate this condition has not resolved. Pre-existing conditions are not covered by pet insurance. A pre-existing condition refers to any signs or symptoms of there being something wrong with your pet, whether diagnosed or not that pre-dates the policy and will not be covered. We show you have initiated the second level appeal for which we ask you allow 60 days to process. Additionally, we show the rest of your eligible claims have been processed and reimbursed, for both wellness and a separate covered illness. If you have other questions feel free to contact us. Have a good day.
Horrible customer service and shady practices. We went to the vet a couple times with a diarrhea issue in our dog, after getting insurance for her. A couple of those visits were covered, but the last time we went they decided that this was a preexisting condition, and were not going to cover us. They never notified us that they had determined it was a preexisting condition prior to this vet visit. We had our vet file an appeal letter saying that this was not a preexisting condition, which they denied. Super shady business and even the customer service rep couldn’t keep her story straight. We are very disappointed and believe their practices to be unethical. You cannot just decide there’s a preexisting condition months into covering the same condition. The condition WAS NOT in our dogs medical records as “chronic diarhea.” She had one case of diarhea prior to coverage which was determined to be a worm that she was dewormed for. Diarhea is a symptom, not a condition. I wish I had read the reviews on here before giving Pets Best my money because it’s clear they are running this same scam on other customers once people actually start using their services and making claims.
Hi *** and ***, we are sorry to hear you are dissatisfied. Medical records show your pet has had chronic diarrhea, which originated prior to the purchase of the policy in 2017 and recurring every two weeks for which your pet is on medication. Medical records from your vet also indicate this condition has not resolved. Pre-existing conditions are not covered by pet insurance. A pre-existing condition refers to any signs or symptoms of there being something wrong with your pet, whether diagnosed or not that pre-dates the policy and will not be covered. We show you have initiated the second level appeal for which we ask you allow 60 days to process. Additionally, we show the rest of your eligible claims have been processed and reimbursed, for both wellness and a separate covered illness. If you have other questions feel free to contact us. Have a good day.
I made a claim with this pet insurance several times and in doing so they kept telling me they could not process the claim because they didn’t get all the information I needed from my vet nary office but my veterinary office always cooperated and sent them every bit of the information they had but the pet insurance continually said it was not enough so they could not process the claim they said that my vet nary office was breaking the law because they were Not sending them the right informationWhich I believe was not true they just did not want to file process the claim.
The policy purchased contains an exclusion against conditions that are present prior to the policy being purchased, or occurring within the 14-day waiting period after purchase. This policy was purchased on 11/18/2017 with a waiting period that ended on 12/2/2017. Medical records obtained from *** indicate that diagnostics and treatment for the claimed condition began in July 2017. As such, claims for this condition have been appropriately denied. We have yet to obtain any medical records indicating that the current claimed condition is not the same as the July 2017 condition, and should those records be obtained we would be happy to reopen the claim and examine that evidence.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***What they have said here is not true my vet nary office has sent them every information they have and every information they have requested there is no more information to send them they are just wanting to drop it and not pay what is due to me
This has been ongoing for more than 2.5 months while I have been repeating the same set of requirements to process the claim. There is nothing further that I can provide, and I will not be responding to further requests or rejections.
And I say the same thing to you we have a given you everything the vet nary has there is nothing else to respond to I don’t understand why I can’t get this through your head there is no more InformationI give up there’s nothing else I know to do you are the most corrupt business I have ever dealt with you wan I quit
Complaint: ***
I am rejecting this response because:
Sincerely
I made a claim with this pet insurance several times and in doing so they kept telling me they could not process the claim because they didn’t get all the information I needed from my vet nary office but my veterinary office always cooperated and sent them every bit of the information they had but the pet insurance continually said it was not enough so they could not process the claim they said that my vet nary office was breaking the law because they were Not sending them the right informationWhich I believe was not true they just did not want to file process the claim.
The policy purchased contains an exclusion against conditions that are present prior to the policy being purchased, or occurring within the 14-day waiting period after purchase. This policy was purchased on 11/18/2017 with a waiting period that ended on 12/2/2017. Medical records obtained from *** indicate that diagnostics and treatment for the claimed condition began in July 2017. As such, claims for this condition have been appropriately denied. We have yet to obtain any medical records indicating that the current claimed condition is not the same as the July 2017 condition, and should those records be obtained we would be happy to reopen the claim and examine that evidence.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***What they have said here is not true my vet nary office has sent them every information they have and every information they have requested there is no more information to send them they are just wanting to drop it and not pay what is due to me
This has been ongoing for more than 2.5 months while I have been repeating the same set of requirements to process the claim. There is nothing further that I can provide, and I will not be responding to further requests or rejections.
And I say the same thing to you we have a given you everything the vet nary has there is nothing else to respond to I don’t understand why I can’t get this through your head there is no more InformationI give up there’s nothing else I know to do you are the most corrupt business I have ever dealt with you wan I quit
Complaint: ***
I am rejecting this response because:
Sincerely
I made a claim with this pet insurance several times and in doing so they kept telling me they could not process the claim because they didn’t get all the information I needed from my vet nary office but my veterinary office always cooperated and sent them every bit of the information they had but the pet insurance continually said it was not enough so they could not process the claim they said that my vet nary office was breaking the law because they were Not sending them the right informationWhich I believe was not true they just did not want to file process the claim.
The policy purchased contains an exclusion against conditions that are present prior to the policy being purchased, or occurring within the 14-day waiting period after purchase. This policy was purchased on 11/18/2017 with a waiting period that ended on 12/2/2017. Medical records obtained from *** indicate that diagnostics and treatment for the claimed condition began in July 2017. As such, claims for this condition have been appropriately denied. We have yet to obtain any medical records indicating that the current claimed condition is not the same as the July 2017 condition, and should those records be obtained we would be happy to reopen the claim and examine that evidence.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***What they have said here is not true my vet nary office has sent them every information they have and every information they have requested there is no more information to send them they are just wanting to drop it and not pay what is due to me
This has been ongoing for more than 2.5 months while I have been repeating the same set of requirements to process the claim. There is nothing further that I can provide, and I will not be responding to further requests or rejections.
And I say the same thing to you we have a given you everything the vet nary has there is nothing else to respond to I don’t understand why I can’t get this through your head there is no more InformationI give up there’s nothing else I know to do you are the most corrupt business I have ever dealt with you wan I quit
Complaint: ***
I am rejecting this response because:
Sincerely
I made a claim with this pet insurance several times and in doing so they kept telling me they could not process the claim because they didn’t get all the information I needed from my vet nary office but my veterinary office always cooperated and sent them every bit of the information they had but the pet insurance continually said it was not enough so they could not process the claim they said that my vet nary office was breaking the law because they were Not sending them the right informationWhich I believe was not true they just did not want to file process the claim.
The policy purchased contains an exclusion against conditions that are present prior to the policy being purchased, or occurring within the 14-day waiting period after purchase. This policy was purchased on 11/18/2017 with a waiting period that ended on 12/2/2017. Medical records obtained from *** indicate that diagnostics and treatment for the claimed condition began in July 2017. As such, claims for this condition have been appropriately denied. We have yet to obtain any medical records indicating that the current claimed condition is not the same as the July 2017 condition, and should those records be obtained we would be happy to reopen the claim and examine that evidence.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***What they have said here is not true my vet nary office has sent them every information they have and every information they have requested there is no more information to send them they are just wanting to drop it and not pay what is due to me
This has been ongoing for more than 2.5 months while I have been repeating the same set of requirements to process the claim. There is nothing further that I can provide, and I will not be responding to further requests or rejections.
And I say the same thing to you we have a given you everything the vet nary has there is nothing else to respond to I don’t understand why I can’t get this through your head there is no more InformationI give up there’s nothing else I know to do you are the most corrupt business I have ever dealt with you wan I quit
Complaint: ***
I am rejecting this response because:
Sincerely
PetsBest keeps contacting one of my pet's vets to the point that they feel harassed regarding claims that the vet insists they have already provided all the requested information for. My other vet (at a different clinic) has asked them for an emailed list of what information they (PetsBest) need and PetsBest has thus far refused to provide one, yet PetsBest insists to me that they can't process the claims without 'more information' from the vets. This has been dragging on since July 2018 and they emailed me again today (9/4/18) insisting again that they needed further information from my vets. This company has strained my relationship with my pet's vets and has not provided any service whatsoever. I have emailed the company numerous times and contacted them through chat with no resolution. I called and cancelled my policy, explaining exactly why I was cancelling, and the lady I spoke with assured me the claim would be processed right away even though I was cancelling, and that they had the information they needed. That was on 8/8/18 and I am still getting emails on 9/4/18 from them asking for more information from the vets.
A review of medical records is required in order to determine what condition the pet is being treated for. To date, after many attempts to gain any medical records for your pet prior to the date of loss, we have yet to see anything beyond an invoice and records from the date of service. Given the very short timeframe between the policy purchase and the date of loss, we must review records. Should medical records become available to us in the future, we will be happy to reopen the claim and examine those records. To date, the only prior veterinarian we have on file indicates they have not seen the insured pet since 2008.
Complaint: ***
I am rejecting this response because:
The vet that had not seen my pets for a while prior to the date of the claims is their veterinary chiropractor. She only sees them when they need adjustments. The Pets Best policy states that they cover chiropractic care.
My pet's main vet who sees them several times per year was left a very vague phone message by Pets Best asking for "more information". My vet responded to Pets Best, asking for an email listing what information they needed. Pets Best never complied with her request.
All claims were submitted well after the waiting period stated on the Pets Best policy.
The Pets Best representative that handled my request for cancellation stated that they had all the information they needed and would process the claims even though I was cancelling.
Sincerely
Requests to the veterinarian for records were made with specificity and in writing. Should the requested information be received we will be happy to review it and reopen the claim as warranted.
I have purchased Pets Best insurance for my canine for over a year. I recently went to the vet and was told my dog would need some services. I received an estimate from the vet. I then contacted Pets Best and asked them to review the estimate prior to me paying for the services with the vet. Pest Best refused. They would not review the estimate and wanted me to schedule and pay for the procedure first and then send in a claim to determine if they would pay the claim. This is extremely counter-productive. Why would I pay out nearly $1k in the hopes that it might be covered. Why can they not tell me, with a detailed vet estimate, if the procedure is likely to be covered or not. This is a complete run around and I feel I have been defrauded by this insurance company.
We have never received, and therefore never denied, any claims for the insured pet on this policy. Unfortunately, due to the complicated nature of dental claims, we cannot pre-authorize procedures before they are completed as the diagnosis is not clear until the procedure has been performed.
Complaint: ***
I am rejecting this response because: As stated in my initial complaint. Pet's Best refused to review the dental estimate, the insurer asked that I pay first out of pocket and then attempt a claim for reimbursement. Again,this is extremely counter-productive. Why would I pay out nearly $1k in the hopes that it might be covered. Why can they not tell me, with a detailed vet estimate, if the procedure is likely to be covered or not. This is a complete run around and I feel I have been defrauded by this insurance company.
Again, I am asking that this insurer return all premiums I have ever paid to them. I never settled any claims with this insurer. It appears that doing so would have been an impossible task anyway. This insurer does nothing more than take hard working people's money. Either insure my pet or don't, but don't scam me out of my money.
Sincerely
We cannot refund premium for periods in which coverage was available. No claims have been denied on this policy.
Complaint: ***
I am rejecting this response because: You can do anything you want. You chose not to do the right thing. The Revdex.com is not my only avenue I can get what I want via other means. I hope that others read this before taking out a policy with you; so they can see how contrite you are to your customers. Be warned avoid this insurer.
Sincerely
PetsBest keeps contacting one of my pet's vets to the point that they feel harassed regarding claims that the vet insists they have already provided all the requested information for. My other vet (at a different clinic) has asked them for an emailed list of what information they (PetsBest) need and PetsBest has thus far refused to provide one, yet PetsBest insists to me that they can't process the claims without 'more information' from the vets. This has been dragging on since July 2018 and they emailed me again today (9/4/18) insisting again that they needed further information from my vets. This company has strained my relationship with my pet's vets and has not provided any service whatsoever. I have emailed the company numerous times and contacted them through chat with no resolution. I called and cancelled my policy, explaining exactly why I was cancelling, and the lady I spoke with assured me the claim would be processed right away even though I was cancelling, and that they had the information they needed. That was on 8/8/18 and I am still getting emails on 9/4/18 from them asking for more information from the vets.
A review of medical records is required in order to determine what condition the pet is being treated for. To date, after many attempts to gain any medical records for your pet prior to the date of loss, we have yet to see anything beyond an invoice and records from the date of service. Given the very short timeframe between the policy purchase and the date of loss, we must review records. Should medical records become available to us in the future, we will be happy to reopen the claim and examine those records. To date, the only prior veterinarian we have on file indicates they have not seen the insured pet since 2008.
Complaint: ***
I am rejecting this response because:
The vet that had not seen my pets for a while prior to the date of the claims is their veterinary chiropractor. She only sees them when they need adjustments. The Pets Best policy states that they cover chiropractic care.
My pet's main vet who sees them several times per year was left a very vague phone message by Pets Best asking for "more information". My vet responded to Pets Best, asking for an email listing what information they needed. Pets Best never complied with her request.
All claims were submitted well after the waiting period stated on the Pets Best policy.
The Pets Best representative that handled my request for cancellation stated that they had all the information they needed and would process the claims even though I was cancelling.
Sincerely
Requests to the veterinarian for records were made with specificity and in writing. Should the requested information be received we will be happy to review it and reopen the claim as warranted.
I have purchased Pets Best insurance for my canine for over a year. I recently went to the vet and was told my dog would need some services. I received an estimate from the vet. I then contacted Pets Best and asked them to review the estimate prior to me paying for the services with the vet. Pest Best refused. They would not review the estimate and wanted me to schedule and pay for the procedure first and then send in a claim to determine if they would pay the claim. This is extremely counter-productive. Why would I pay out nearly $1k in the hopes that it might be covered. Why can they not tell me, with a detailed vet estimate, if the procedure is likely to be covered or not. This is a complete run around and I feel I have been defrauded by this insurance company.
We have never received, and therefore never denied, any claims for the insured pet on this policy. Unfortunately, due to the complicated nature of dental claims, we cannot pre-authorize procedures before they are completed as the diagnosis is not clear until the procedure has been performed.
Complaint: ***
I am rejecting this response because: As stated in my initial complaint. Pet's Best refused to review the dental estimate, the insurer asked that I pay first out of pocket and then attempt a claim for reimbursement. Again,this is extremely counter-productive. Why would I pay out nearly $1k in the hopes that it might be covered. Why can they not tell me, with a detailed vet estimate, if the procedure is likely to be covered or not. This is a complete run around and I feel I have been defrauded by this insurance company.
Again, I am asking that this insurer return all premiums I have ever paid to them. I never settled any claims with this insurer. It appears that doing so would have been an impossible task anyway. This insurer does nothing more than take hard working people's money. Either insure my pet or don't, but don't scam me out of my money.
Sincerely
We cannot refund premium for periods in which coverage was available. No claims have been denied on this policy.
Complaint: ***
I am rejecting this response because: You can do anything you want. You chose not to do the right thing. The Revdex.com is not my only avenue I can get what I want via other means. I hope that others read this before taking out a policy with you; so they can see how contrite you are to your customers. Be warned avoid this insurer.
Sincerely
PetsBest keeps contacting one of my pet's vets to the point that they feel harassed regarding claims that the vet insists they have already provided all the requested information for. My other vet (at a different clinic) has asked them for an emailed list of what information they (PetsBest) need and PetsBest has thus far refused to provide one, yet PetsBest insists to me that they can't process the claims without 'more information' from the vets. This has been dragging on since July 2018 and they emailed me again today (9/4/18) insisting again that they needed further information from my vets. This company has strained my relationship with my pet's vets and has not provided any service whatsoever. I have emailed the company numerous times and contacted them through chat with no resolution. I called and cancelled my policy, explaining exactly why I was cancelling, and the lady I spoke with assured me the claim would be processed right away even though I was cancelling, and that they had the information they needed. That was on 8/8/18 and I am still getting emails on 9/4/18 from them asking for more information from the vets.
A review of medical records is required in order to determine what condition the pet is being treated for. To date, after many attempts to gain any medical records for your pet prior to the date of loss, we have yet to see anything beyond an invoice and records from the date of service. Given the very short timeframe between the policy purchase and the date of loss, we must review records. Should medical records become available to us in the future, we will be happy to reopen the claim and examine those records. To date, the only prior veterinarian we have on file indicates they have not seen the insured pet since 2008.
Complaint: ***
I am rejecting this response because:
The vet that had not seen my pets for a while prior to the date of the claims is their veterinary chiropractor. She only sees them when they need adjustments. The Pets Best policy states that they cover chiropractic care.
My pet's main vet who sees them several times per year was left a very vague phone message by Pets Best asking for "more information". My vet responded to Pets Best, asking for an email listing what information they needed. Pets Best never complied with her request.
All claims were submitted well after the waiting period stated on the Pets Best policy.
The Pets Best representative that handled my request for cancellation stated that they had all the information they needed and would process the claims even though I was cancelling.
Sincerely
Requests to the veterinarian for records were made with specificity and in writing. Should the requested information be received we will be happy to review it and reopen the claim as warranted.
I have purchased Pets Best insurance for my canine for over a year. I recently went to the vet and was told my dog would need some services. I received an estimate from the vet. I then contacted Pets Best and asked them to review the estimate prior to me paying for the services with the vet. Pest Best refused. They would not review the estimate and wanted me to schedule and pay for the procedure first and then send in a claim to determine if they would pay the claim. This is extremely counter-productive. Why would I pay out nearly $1k in the hopes that it might be covered. Why can they not tell me, with a detailed vet estimate, if the procedure is likely to be covered or not. This is a complete run around and I feel I have been defrauded by this insurance company.
We have never received, and therefore never denied, any claims for the insured pet on this policy. Unfortunately, due to the complicated nature of dental claims, we cannot pre-authorize procedures before they are completed as the diagnosis is not clear until the procedure has been performed.
Complaint: ***
I am rejecting this response because: As stated in my initial complaint. Pet's Best refused to review the dental estimate, the insurer asked that I pay first out of pocket and then attempt a claim for reimbursement. Again,this is extremely counter-productive. Why would I pay out nearly $1k in the hopes that it might be covered. Why can they not tell me, with a detailed vet estimate, if the procedure is likely to be covered or not. This is a complete run around and I feel I have been defrauded by this insurance company.
Again, I am asking that this insurer return all premiums I have ever paid to them. I never settled any claims with this insurer. It appears that doing so would have been an impossible task anyway. This insurer does nothing more than take hard working people's money. Either insure my pet or don't, but don't scam me out of my money.
Sincerely
We cannot refund premium for periods in which coverage was available. No claims have been denied on this policy.
Complaint: ***
I am rejecting this response because: You can do anything you want. You chose not to do the right thing. The Revdex.com is not my only avenue I can get what I want via other means. I hope that others read this before taking out a policy with you; so they can see how contrite you are to your customers. Be warned avoid this insurer.
Sincerely
PetsBest keeps contacting one of my pet's vets to the point that they feel harassed regarding claims that the vet insists they have already provided all the requested information for. My other vet (at a different clinic) has asked them for an emailed list of what information they (PetsBest) need and PetsBest has thus far refused to provide one, yet PetsBest insists to me that they can't process the claims without 'more information' from the vets. This has been dragging on since July 2018 and they emailed me again today (9/4/18) insisting again that they needed further information from my vets. This company has strained my relationship with my pet's vets and has not provided any service whatsoever. I have emailed the company numerous times and contacted them through chat with no resolution. I called and cancelled my policy, explaining exactly why I was cancelling, and the lady I spoke with assured me the claim would be processed right away even though I was cancelling, and that they had the information they needed. That was on 8/8/18 and I am still getting emails on 9/4/18 from them asking for more information from the vets.
A review of medical records is required in order to determine what condition the pet is being treated for. To date, after many attempts to gain any medical records for your pet prior to the date of loss, we have yet to see anything beyond an invoice and records from the date of service. Given the very short timeframe between the policy purchase and the date of loss, we must review records. Should medical records become available to us in the future, we will be happy to reopen the claim and examine those records. To date, the only prior veterinarian we have on file indicates they have not seen the insured pet since 2008.
Complaint: ***
I am rejecting this response because:
The vet that had not seen my pets for a while prior to the date of the claims is their veterinary chiropractor. She only sees them when they need adjustments. The Pets Best policy states that they cover chiropractic care.
My pet's main vet who sees them several times per year was left a very vague phone message by Pets Best asking for "more information". My vet responded to Pets Best, asking for an email listing what information they needed. Pets Best never complied with her request.
All claims were submitted well after the waiting period stated on the Pets Best policy.
The Pets Best representative that handled my request for cancellation stated that they had all the information they needed and would process the claims even though I was cancelling.
Sincerely
Requests to the veterinarian for records were made with specificity and in writing. Should the requested information be received we will be happy to review it and reopen the claim as warranted.
I have purchased Pets Best insurance for my canine for over a year. I recently went to the vet and was told my dog would need some services. I received an estimate from the vet. I then contacted Pets Best and asked them to review the estimate prior to me paying for the services with the vet. Pest Best refused. They would not review the estimate and wanted me to schedule and pay for the procedure first and then send in a claim to determine if they would pay the claim. This is extremely counter-productive. Why would I pay out nearly $1k in the hopes that it might be covered. Why can they not tell me, with a detailed vet estimate, if the procedure is likely to be covered or not. This is a complete run around and I feel I have been defrauded by this insurance company.
We have never received, and therefore never denied, any claims for the insured pet on this policy. Unfortunately, due to the complicated nature of dental claims, we cannot pre-authorize procedures before they are completed as the diagnosis is not clear until the procedure has been performed.
Complaint: ***
I am rejecting this response because: As stated in my initial complaint. Pet's Best refused to review the dental estimate, the insurer asked that I pay first out of pocket and then attempt a claim for reimbursement. Again,this is extremely counter-productive. Why would I pay out nearly $1k in the hopes that it might be covered. Why can they not tell me, with a detailed vet estimate, if the procedure is likely to be covered or not. This is a complete run around and I feel I have been defrauded by this insurance company.
Again, I am asking that this insurer return all premiums I have ever paid to them. I never settled any claims with this insurer. It appears that doing so would have been an impossible task anyway. This insurer does nothing more than take hard working people's money. Either insure my pet or don't, but don't scam me out of my money.
Sincerely
We cannot refund premium for periods in which coverage was available. No claims have been denied on this policy.
Complaint: ***
I am rejecting this response because: You can do anything you want. You chose not to do the right thing. The Revdex.com is not my only avenue I can get what I want via other means. I hope that others read this before taking out a policy with you; so they can see how contrite you are to your customers. Be warned avoid this insurer.
Sincerely
Best Pets,
I have been lied to by the staff of this company. I signed up and paid with my credit card and was advised to take a plan with full coverage. I was advised by the Best Pests(not an accident) rep that if I wanted to remove coverage on my plan later on that I could, however if I took less coverage and I wanted add coverage to my plan, I could not. I listened to the rep’s advise and was lied to.
It does not make sense for me to pay $16 dollars a month for coverage that I will not use. I was told I had to wait for renewal of the plan next year to drop this coverage. Wrong, I do not have to wait. I asked a flunky rep to have a manager call me. The best Pest(again not an accident) rep told me that it would not make a difference if a manager called me and my request was refused, not once but twice.
So just to be clear; if you lie and cheat the very life blood of your business, me the consumer, and refuse to have a manager call to help, than you are not reputabler or a company anyone should deal with and I want other people to know that you lie and cheat just to get that credit card number and payment.
If I understand the complaint correctly, it appears that you are upset that you purchased the wellness coverage, used it, and are now unable to drop the coverage until the expiration of the policy term. If that is the case, this is quite clearly outlined on page 9 of your policy form.
Best Pets,
I have been lied to by the staff of this company. I signed up and paid with my credit card and was advised to take a plan with full coverage. I was advised by the Best Pests(not an accident) rep that if I wanted to remove coverage on my plan later on that I could, however if I took less coverage and I wanted add coverage to my plan, I could not. I listened to the rep’s advise and was lied to.
It does not make sense for me to pay $16 dollars a month for coverage that I will not use. I was told I had to wait for renewal of the plan next year to drop this coverage. Wrong, I do not have to wait. I asked a flunky rep to have a manager call me. The best Pest(again not an accident) rep told me that it would not make a difference if a manager called me and my request was refused, not once but twice.
So just to be clear; if you lie and cheat the very life blood of your business, me the consumer, and refuse to have a manager call to help, than you are not reputabler or a company anyone should deal with and I want other people to know that you lie and cheat just to get that credit card number and payment.
If I understand the complaint correctly, it appears that you are upset that you purchased the wellness coverage, used it, and are now unable to drop the coverage until the expiration of the policy term. If that is the case, this is quite clearly outlined on page 9 of your policy form.
Best Pets,
I have been lied to by the staff of this company. I signed up and paid with my credit card and was advised to take a plan with full coverage. I was advised by the Best Pests(not an accident) rep that if I wanted to remove coverage on my plan later on that I could, however if I took less coverage and I wanted add coverage to my plan, I could not. I listened to the rep’s advise and was lied to.
It does not make sense for me to pay $16 dollars a month for coverage that I will not use. I was told I had to wait for renewal of the plan next year to drop this coverage. Wrong, I do not have to wait. I asked a flunky rep to have a manager call me. The best Pest(again not an accident) rep told me that it would not make a difference if a manager called me and my request was refused, not once but twice.
So just to be clear; if you lie and cheat the very life blood of your business, me the consumer, and refuse to have a manager call to help, than you are not reputabler or a company anyone should deal with and I want other people to know that you lie and cheat just to get that credit card number and payment.
If I understand the complaint correctly, it appears that you are upset that you purchased the wellness coverage, used it, and are now unable to drop the coverage until the expiration of the policy term. If that is the case, this is quite clearly outlined on page 9 of your policy form.