Pet's Best Insurance Services

Best Pets,

I have been lied to by the staff of this company. I signed up and paid with my credit card and was advised to take a plan with full coverage. I was advised by the Best Pests(not an accident) rep that if I wanted to remove coverage on my plan later on that I could, however if I took less coverage and I wanted add coverage to my plan, I could not. I listened to the rep’s advise and was lied to.
It does not make sense for me to pay $16 dollars a month for coverage that I will not use. I was told I had to wait for renewal of the plan next year to drop this coverage. Wrong, I do not have to wait. I asked a flunky rep to have a manager call me. The best Pest(again not an accident) rep told me that it would not make a difference if a manager called me and my request was refused, not once but twice.
So just to be clear; if you lie and cheat the very life blood of your business, me the consumer, and refuse to have a manager call to help, than you are not reputabler or a company anyone should deal with and I want other people to know that you lie and cheat just to get that credit card number and payment.

I have had my claim declined due to "pre existing" which is completely untrue, I have letters from both my vets who have both clearly stated that it was pre existing and that they never had said that.
The customer service I have received is shocking, everytime I speak to someone I get told a different story. I was told it was declined based on their opinion, not the fact that all the supporting evidence I have provided shows that not one vet ever said my dog had pancreatitis until the evening she couldn't breathe and her blood tests showed that she had this. I ring tonight for a second level appeal they tell me all the documents are fine and can we sent to a third party vet, they then ring me 15 minutes later I speak to someone else and she tells me I have to provide evidence and fill the form inagain. They have all the evidence humanly possibly supporting letters from my vets and medical records from since my dog was born. Everytime I ring they can't give me any answers I can't speak to the appeals team and all the answers are so scripted that it makes it extremely frustrating and possibly the worst customer experience I've ever expeirenced especially when it's dealing with an emotional subject. I have provided everything physically possible to show my claim is covered I know how the claims process works and they just keep pushing me back in Hope I'll go away.

I have had my claim declined due to "pre existing" which is completely untrue, I have letters from both my vets who have both clearly stated that it was pre existing and that they never had said that.
The customer service I have received is shocking, everytime I speak to someone I get told a different story. I was told it was declined based on their opinion, not the fact that all the supporting evidence I have provided shows that not one vet ever said my dog had pancreatitis until the evening she couldn't breathe and her blood tests showed that she had this. I ring tonight for a second level appeal they tell me all the documents are fine and can we sent to a third party vet, they then ring me 15 minutes later I speak to someone else and she tells me I have to provide evidence and fill the form inagain. They have all the evidence humanly possibly supporting letters from my vets and medical records from since my dog was born. Everytime I ring they can't give me any answers I can't speak to the appeals team and all the answers are so scripted that it makes it extremely frustrating and possibly the worst customer experience I've ever expeirenced especially when it's dealing with an emotional subject. I have provided everything physically possible to show my claim is covered I know how the claims process works and they just keep pushing me back in Hope I'll go away.

I have had my claim declined due to "pre existing" which is completely untrue, I have letters from both my vets who have both clearly stated that it was pre existing and that they never had said that.
The customer service I have received is shocking, everytime I speak to someone I get told a different story. I was told it was declined based on their opinion, not the fact that all the supporting evidence I have provided shows that not one vet ever said my dog had pancreatitis until the evening she couldn't breathe and her blood tests showed that she had this. I ring tonight for a second level appeal they tell me all the documents are fine and can we sent to a third party vet, they then ring me 15 minutes later I speak to someone else and she tells me I have to provide evidence and fill the form inagain. They have all the evidence humanly possibly supporting letters from my vets and medical records from since my dog was born. Everytime I ring they can't give me any answers I can't speak to the appeals team and all the answers are so scripted that it makes it extremely frustrating and possibly the worst customer experience I've ever expeirenced especially when it's dealing with an emotional subject. I have provided everything physically possible to show my claim is covered I know how the claims process works and they just keep pushing me back in Hope I'll go away.

I have had my claim declined due to "pre existing" which is completely untrue, I have letters from both my vets who have both clearly stated that it was pre existing and that they never had said that.
The customer service I have received is shocking, everytime I speak to someone I get told a different story. I was told it was declined based on their opinion, not the fact that all the supporting evidence I have provided shows that not one vet ever said my dog had pancreatitis until the evening she couldn't breathe and her blood tests showed that she had this. I ring tonight for a second level appeal they tell me all the documents are fine and can we sent to a third party vet, they then ring me 15 minutes later I speak to someone else and she tells me I have to provide evidence and fill the form inagain. They have all the evidence humanly possibly supporting letters from my vets and medical records from since my dog was born. Everytime I ring they can't give me any answers I can't speak to the appeals team and all the answers are so scripted that it makes it extremely frustrating and possibly the worst customer experience I've ever expeirenced especially when it's dealing with an emotional subject. I have provided everything physically possible to show my claim is covered I know how the claims process works and they just keep pushing me back in Hope I'll go away.

I have sent invoices over with Doctors signatures and have been on calls with Management, all have resulted in no payment at all. I have dealt with two individuals that have both told me they are part of the Management team and will make sure as a customer I am taken care of. To date all I have received are statements like “sorry to hear that you are not happy” the reason is that we recently switch underwriters , they are very backed up but we will make sure your invoices are pushed to the top of the line. The other thing I have heard is that we will send you a check for the payment(s) you are owed.

At one point I was given an internal routing number. But to this day I still have not received a single payment, Below is list of some of the invoices that they have not paid on.
April 20, 2014 #*** $286.50
April 21, 2014 #*** $570.50
April 24, 2914 #*** $956.50
April 29, 2014 #*** $264.00
May 15, 2014 #*** $166.00
May 18, 2014 # *** $54.82
Aug 1. 2014 #*** $1450.00
Aug 1, 2014 # *** $951.32

I have a few more invoices that can be included, I particularly chose to show the above invoices as they where a very difficult time for me as I was getting treatment for my beloved Yorkie who eventually passed.

This is to inform Revdex.com and future customers of Pets Bets Insurance of the dealing which I have had with the mentioned company. Dealings I believe to be of false and fraudulent behavior. I have been a customer of Pets Best Insurance since 2012 and have not received a single payment from them.

I have sent invoices over with Doctors signatures and have been on calls with Management, all have resulted in no payment at all. I have dealt with two individuals that have both told me they are part of the Management team and will make sure as a customer I am taken care of. To date all I have received are statements like “sorry to hear that you are not happy” the reason is that we recently switch underwriters , they are very backed up but we will make sure your invoices are pushed to the top of the line. The other thing I have heard is that we will send you a check for the payment(s) you are owed.

At one point I was given an internal routing number. But to this day I still have not received a single payment, Below is list of some of the invoices that they have not paid on.
April 20, 2014 #*** $286.50
April 21, 2014 #*** $570.50
April 24, 2914 #*** $956.50
April 29, 2014 #*** $264.00
May 15, 2014 #*** $166.00
May 18, 2014 # *** $54.82
Aug 1. 2014 #*** $1450.00
Aug 1, 2014 # *** $951.32

I have a few more invoices that can be included, I particularly chose to show the above invoices as they where a very difficult time for me as I was getting treatment for my beloved Yorkie who eventually passed.

This is to inform Revdex.com and future customers of Pets Bets Insurance of the dealing which I have had with the mentioned company. Dealings I believe to be of false and fraudulent behavior. I have been a customer of Pets Best Insurance since 2012 and have not received a single payment from them.

I have sent invoices over with Doctors signatures and have been on calls with Management, all have resulted in no payment at all. I have dealt with two individuals that have both told me they are part of the Management team and will make sure as a customer I am taken care of. To date all I have received are statements like “sorry to hear that you are not happy” the reason is that we recently switch underwriters , they are very backed up but we will make sure your invoices are pushed to the top of the line. The other thing I have heard is that we will send you a check for the payment(s) you are owed.

At one point I was given an internal routing number. But to this day I still have not received a single payment, Below is list of some of the invoices that they have not paid on.
April 20, 2014 #*** $286.50
April 21, 2014 #*** $570.50
April 24, 2914 #*** $956.50
April 29, 2014 #*** $264.00
May 15, 2014 #*** $166.00
May 18, 2014 # *** $54.82
Aug 1. 2014 #*** $1450.00
Aug 1, 2014 # *** $951.32

I have a few more invoices that can be included, I particularly chose to show the above invoices as they where a very difficult time for me as I was getting treatment for my beloved Yorkie who eventually passed.

This is to inform Revdex.com and future customers of Pets Bets Insurance of the dealing which I have had with the mentioned company. Dealings I believe to be of false and fraudulent behavior. I have been a customer of Pets Best Insurance since 2012 and have not received a single payment from them.

I have sent invoices over with Doctors signatures and have been on calls with Management, all have resulted in no payment at all. I have dealt with two individuals that have both told me they are part of the Management team and will make sure as a customer I am taken care of. To date all I have received are statements like “sorry to hear that you are not happy” the reason is that we recently switch underwriters , they are very backed up but we will make sure your invoices are pushed to the top of the line. The other thing I have heard is that we will send you a check for the payment(s) you are owed.

At one point I was given an internal routing number. But to this day I still have not received a single payment, Below is list of some of the invoices that they have not paid on.
April 20, 2014 #*** $286.50
April 21, 2014 #*** $570.50
April 24, 2914 #*** $956.50
April 29, 2014 #*** $264.00
May 15, 2014 #*** $166.00
May 18, 2014 # *** $54.82
Aug 1. 2014 #*** $1450.00
Aug 1, 2014 # *** $951.32

I have a few more invoices that can be included, I particularly chose to show the above invoices as they where a very difficult time for me as I was getting treatment for my beloved Yorkie who eventually passed.

This is to inform Revdex.com and future customers of Pets Bets Insurance of the dealing which I have had with the mentioned company. Dealings I believe to be of false and fraudulent behavior. I have been a customer of Pets Best Insurance since 2012 and have not received a single payment from them.

My claim was denied for lack of information from vet which is inaccurate.

I spoke with Petsbest to a lady that clearly was dodging and wasting time to skirt around the issue. She said the vet did, in fact, submit the requested info bit it was Petsbest fax machine having issues (which I don't believe)

Flash forward 30 minutes into our conversation about Petsbest broken fax machine from a very incompetant lady who didn't seem to understand anything about technology, I was informed Petsbest actually did have the records all along (more lies and fraud)

She informed me they were only looking for recorda prior to Mar 2017 to reopen the claim. Great, there are no records before then. So not only was I lied to but they created some new lie that records were incomplete. There are no records prior to that
They do not exist.

Flash forwadd again to today. Spokr with Rachele on live chat. She informed me of Petsbest latest lie that the issue was the vet refusing to email records. What a bogus claim.

This company is clearly purposefully denying claims and then making very challenging to re open and injecting confusion into the diqlogue to prevent paying out legitimate claims.

This is illegal and I will be bring this claim before the FTC and filing chargebacks with my bank if I get scammed.

My claim was denied for lack of information from vet which is inaccurate.

I spoke with Petsbest to a lady that clearly was dodging and wasting time to skirt around the issue. She said the vet did, in fact, submit the requested info bit it was Petsbest fax machine having issues (which I don't believe)

Flash forward 30 minutes into our conversation about Petsbest broken fax machine from a very incompetant lady who didn't seem to understand anything about technology, I was informed Petsbest actually did have the records all along (more lies and fraud)

She informed me they were only looking for recorda prior to Mar 2017 to reopen the claim. Great, there are no records before then. So not only was I lied to but they created some new lie that records were incomplete. There are no records prior to that
They do not exist.

Flash forwadd again to today. Spokr with Rachele on live chat. She informed me of Petsbest latest lie that the issue was the vet refusing to email records. What a bogus claim.

This company is clearly purposefully denying claims and then making very challenging to re open and injecting confusion into the diqlogue to prevent paying out legitimate claims.

This is illegal and I will be bring this claim before the FTC and filing chargebacks with my bank if I get scammed.

My claim was denied for lack of information from vet which is inaccurate.

I spoke with Petsbest to a lady that clearly was dodging and wasting time to skirt around the issue. She said the vet did, in fact, submit the requested info bit it was Petsbest fax machine having issues (which I don't believe)

Flash forward 30 minutes into our conversation about Petsbest broken fax machine from a very incompetant lady who didn't seem to understand anything about technology, I was informed Petsbest actually did have the records all along (more lies and fraud)

She informed me they were only looking for recorda prior to Mar 2017 to reopen the claim. Great, there are no records before then. So not only was I lied to but they created some new lie that records were incomplete. There are no records prior to that
They do not exist.

Flash forwadd again to today. Spokr with Rachele on live chat. She informed me of Petsbest latest lie that the issue was the vet refusing to email records. What a bogus claim.

This company is clearly purposefully denying claims and then making very challenging to re open and injecting confusion into the diqlogue to prevent paying out legitimate claims.

This is illegal and I will be bring this claim before the FTC and filing chargebacks with my bank if I get scammed.

My claim was denied for lack of information from vet which is inaccurate.

I spoke with Petsbest to a lady that clearly was dodging and wasting time to skirt around the issue. She said the vet did, in fact, submit the requested info bit it was Petsbest fax machine having issues (which I don't believe)

Flash forward 30 minutes into our conversation about Petsbest broken fax machine from a very incompetant lady who didn't seem to understand anything about technology, I was informed Petsbest actually did have the records all along (more lies and fraud)

She informed me they were only looking for recorda prior to Mar 2017 to reopen the claim. Great, there are no records before then. So not only was I lied to but they created some new lie that records were incomplete. There are no records prior to that
They do not exist.

Flash forwadd again to today. Spokr with Rachele on live chat. She informed me of Petsbest latest lie that the issue was the vet refusing to email records. What a bogus claim.

This company is clearly purposefully denying claims and then making very challenging to re open and injecting confusion into the diqlogue to prevent paying out legitimate claims.

This is illegal and I will be bring this claim before the FTC and filing chargebacks with my bank if I get scammed.

Pets Best insurance policy does not provide the coverage they are advertising and, they do not process claims within a few days as they say. My claim took three weeks and was denied for no legitimate reason. They have made different lame excuses every time I've called them regarding the denial of my claim. They said the condition was an undiagnosed illness under the condition column and, under the explanation column they say that the condition being claimed began prior to the policy effective date, which is a lie. They also said that the doctor noted a duration of three weeks on the case and, this is also a lie. The veterinarian notes said to put a "hold on FNA (fine needle aspiration) due to size and location.~3 week duration" The duration of three weeks meant the wait time before the needle test (FNA) would be done as a next step if the skin issue of the lump did not go away after treating it with antibiotics. That does not mean that my dog had the symptoms or the lump problem on his skin for three weeks prior to the vet visit that took place two days after the policy effective date. First they asked for a letter from the vet explaining this ~week duration comment and, then they called me to ask for a second letter from the vet stating when a scab was first present...which is beyond ridiculous. I have the necessary documentation to support my claim and, they denied it simply because I'm a new member. The doctor prescribed antibiotics and, the lump disappeared which clearly indicates it was a skin infection. Skin infections are listed under conditions that are covered under the policy, but they simply don't feel like reimbursing me for part of the bill that I'm entitled to receive. What's the point of offering pet insurance if Pest Best is not responding as they should? As a consumer, I should receive what I paid for. I feel that this company is robbing people for their money

Pets Best insurance policy does not provide the coverage they are advertising and, they do not process claims within a few days as they say. My claim took three weeks and was denied for no legitimate reason. They have made different lame excuses every time I've called them regarding the denial of my claim. They said the condition was an undiagnosed illness under the condition column and, under the explanation column they say that the condition being claimed began prior to the policy effective date, which is a lie. They also said that the doctor noted a duration of three weeks on the case and, this is also a lie. The veterinarian notes said to put a "hold on FNA (fine needle aspiration) due to size and location.~3 week duration" The duration of three weeks meant the wait time before the needle test (FNA) would be done as a next step if the skin issue of the lump did not go away after treating it with antibiotics. That does not mean that my dog had the symptoms or the lump problem on his skin for three weeks prior to the vet visit that took place two days after the policy effective date. First they asked for a letter from the vet explaining this ~week duration comment and, then they called me to ask for a second letter from the vet stating when a scab was first present...which is beyond ridiculous. I have the necessary documentation to support my claim and, they denied it simply because I'm a new member. The doctor prescribed antibiotics and, the lump disappeared which clearly indicates it was a skin infection. Skin infections are listed under conditions that are covered under the policy, but they simply don't feel like reimbursing me for part of the bill that I'm entitled to receive. What's the point of offering pet insurance if Pest Best is not responding as they should? As a consumer, I should receive what I paid for. I feel that this company is robbing people for their money

Pets Best insurance policy does not provide the coverage they are advertising and, they do not process claims within a few days as they say. My claim took three weeks and was denied for no legitimate reason. They have made different lame excuses every time I've called them regarding the denial of my claim. They said the condition was an undiagnosed illness under the condition column and, under the explanation column they say that the condition being claimed began prior to the policy effective date, which is a lie. They also said that the doctor noted a duration of three weeks on the case and, this is also a lie. The veterinarian notes said to put a "hold on FNA (fine needle aspiration) due to size and location.~3 week duration" The duration of three weeks meant the wait time before the needle test (FNA) would be done as a next step if the skin issue of the lump did not go away after treating it with antibiotics. That does not mean that my dog had the symptoms or the lump problem on his skin for three weeks prior to the vet visit that took place two days after the policy effective date. First they asked for a letter from the vet explaining this ~week duration comment and, then they called me to ask for a second letter from the vet stating when a scab was first present...which is beyond ridiculous. I have the necessary documentation to support my claim and, they denied it simply because I'm a new member. The doctor prescribed antibiotics and, the lump disappeared which clearly indicates it was a skin infection. Skin infections are listed under conditions that are covered under the policy, but they simply don't feel like reimbursing me for part of the bill that I'm entitled to receive. What's the point of offering pet insurance if Pest Best is not responding as they should? As a consumer, I should receive what I paid for. I feel that this company is robbing people for their money

Pets Best insurance policy does not provide the coverage they are advertising and, they do not process claims within a few days as they say. My claim took three weeks and was denied for no legitimate reason. They have made different lame excuses every time I've called them regarding the denial of my claim. They said the condition was an undiagnosed illness under the condition column and, under the explanation column they say that the condition being claimed began prior to the policy effective date, which is a lie. They also said that the doctor noted a duration of three weeks on the case and, this is also a lie. The veterinarian notes said to put a "hold on FNA (fine needle aspiration) due to size and location.~3 week duration" The duration of three weeks meant the wait time before the needle test (FNA) would be done as a next step if the skin issue of the lump did not go away after treating it with antibiotics. That does not mean that my dog had the symptoms or the lump problem on his skin for three weeks prior to the vet visit that took place two days after the policy effective date. First they asked for a letter from the vet explaining this ~week duration comment and, then they called me to ask for a second letter from the vet stating when a scab was first present...which is beyond ridiculous. I have the necessary documentation to support my claim and, they denied it simply because I'm a new member. The doctor prescribed antibiotics and, the lump disappeared which clearly indicates it was a skin infection. Skin infections are listed under conditions that are covered under the policy, but they simply don't feel like reimbursing me for part of the bill that I'm entitled to receive. What's the point of offering pet insurance if Pest Best is not responding as they should? As a consumer, I should receive what I paid for. I feel that this company is robbing people for their money

Our rightful claim and appeal have been wrongfully denied.
Policy Number: ***
Claim Number: ***
If this is not covered by insurance, then what is? How we would ever know what lies beneath the surface when there is no outward indication of a condition? Elbow dysplasia is NOT an exempted condition; it is specifically included in the examples of covered conditions identified on the Petsbest website.
We noticed *** minor left elbow swelling coincidentally just after the 14-day insurance waiting period for illness and conditions ended on January 27th, 2018.
We had been researching and deciding on pet insurance for several months, initially planning on *** due to the Seattle Times recommendation, but when we tried to act on the *** quote we found out that *** was being audited and not currently issuing new policies. So, at that point we continued to research and bought Petsbest instead, since it was also highly rated.
We assumed from our own brief, uneducated internet search that a hygroma or bug bite was the cause of the minor elbow swelling, as it was initially only on one side, with no lameness or pain. *** breeder, who has bred Rhodesian Ridgebacks for decades and is very active within the breed community, has never had elbow dysplasia in her well-documented line. *** was first seen on January 29th by West Seattle Animal Hospital, who then referred *** to Animal Surgical Clinic of Seattle. In the weeks following our noticing the minor swelling on the left elbow, the swelling became visible on both elbows and the CT then confirmed diagnosis of elbow dysplasia. *** still exhibits no lameness or pain. There are no plans for surgery. Veterinary clinic summaries have been emailed to Petsbest for all clinic visits, as well as detailed CT results.
Based on Petsbest's own definition, *** elbow dysplasia was not a pre-existing condition.

Our rightful claim and appeal have been wrongfully denied.
Policy Number: ***
Claim Number: ***
If this is not covered by insurance, then what is? How we would ever know what lies beneath the surface when there is no outward indication of a condition? Elbow dysplasia is NOT an exempted condition; it is specifically included in the examples of covered conditions identified on the Petsbest website.
We noticed *** minor left elbow swelling coincidentally just after the 14-day insurance waiting period for illness and conditions ended on January 27th, 2018.
We had been researching and deciding on pet insurance for several months, initially planning on *** due to the Seattle Times recommendation, but when we tried to act on the *** quote we found out that *** was being audited and not currently issuing new policies. So, at that point we continued to research and bought Petsbest instead, since it was also highly rated.
We assumed from our own brief, uneducated internet search that a hygroma or bug bite was the cause of the minor elbow swelling, as it was initially only on one side, with no lameness or pain. *** breeder, who has bred Rhodesian Ridgebacks for decades and is very active within the breed community, has never had elbow dysplasia in her well-documented line. *** was first seen on January 29th by West Seattle Animal Hospital, who then referred *** to Animal Surgical Clinic of Seattle. In the weeks following our noticing the minor swelling on the left elbow, the swelling became visible on both elbows and the CT then confirmed diagnosis of elbow dysplasia. *** still exhibits no lameness or pain. There are no plans for surgery. Veterinary clinic summaries have been emailed to Petsbest for all clinic visits, as well as detailed CT results.
Based on Petsbest's own definition, *** elbow dysplasia was not a pre-existing condition.

Our rightful claim and appeal have been wrongfully denied.
Policy Number: ***
Claim Number: ***
If this is not covered by insurance, then what is? How we would ever know what lies beneath the surface when there is no outward indication of a condition? Elbow dysplasia is NOT an exempted condition; it is specifically included in the examples of covered conditions identified on the Petsbest website.
We noticed *** minor left elbow swelling coincidentally just after the 14-day insurance waiting period for illness and conditions ended on January 27th, 2018.
We had been researching and deciding on pet insurance for several months, initially planning on *** due to the Seattle Times recommendation, but when we tried to act on the *** quote we found out that *** was being audited and not currently issuing new policies. So, at that point we continued to research and bought Petsbest instead, since it was also highly rated.
We assumed from our own brief, uneducated internet search that a hygroma or bug bite was the cause of the minor elbow swelling, as it was initially only on one side, with no lameness or pain. *** breeder, who has bred Rhodesian Ridgebacks for decades and is very active within the breed community, has never had elbow dysplasia in her well-documented line. *** was first seen on January 29th by West Seattle Animal Hospital, who then referred *** to Animal Surgical Clinic of Seattle. In the weeks following our noticing the minor swelling on the left elbow, the swelling became visible on both elbows and the CT then confirmed diagnosis of elbow dysplasia. *** still exhibits no lameness or pain. There are no plans for surgery. Veterinary clinic summaries have been emailed to Petsbest for all clinic visits, as well as detailed CT results.
Based on Petsbest's own definition, *** elbow dysplasia was not a pre-existing condition.