Ms [redacted] , Please accept our sincerest apologies that your party experience was not satisfactoryI have spoken with Mr [redacted] and have instructed him to provide you a full refundYou may either visit the Hollywood Connection to receive this refund or email your name and address to [redacted] and a check will be mailed Very Respectfully, Carmike Cinemas
Dear Mr [redacted] : Thank you for taking the time to get in touch with us regarding your recent trip to our theater in Delmont, PA Please let me begin by apologizing for what you have detailed in your comments regarding to your recent visit to our theatre I have addressed this situation with our complex manager and made it very clear where we dropped the ball Our complex manager has assured me that she and her team will put in fail safes into place to ensure that something like this will not happen again That being said I will be sending you two complementary movie passes to the postal address that you provided along with a money order for $so you are compensated for both your movie and your concession purchases I certainly understand that this will not alter your recent visit but I hope that you will accept this as a gesture of good faith and our sincere interest in providing a quality movie going experience for all our valued patrons Again, thank you for choosing Carmike Cinemas and we truly appreciate your patronage Sincerely, [redacted] Carmike Cinemas District Manager
To whom it may concern,Let me apologize for the issues with the bed bug and the lack of communication from our home officeOn a theatre level we had our exterminator come in to do an investigation and at that time nothing was found We have a regular scheduled service and at that time they will continue to check for any issuesAs for the lack of response to your voice mail, I certainly apologize for thisI can only assume the department that would handle this did not get your messageI again apologize for this issue and we will make sure it is addressedI again apologize for your issues and will be glad to send you a refund for your troubles We will send it to the address you listed via US MailThank you again for sharing your concerns so that we can address themSincerely, [redacted] District Manager
Went for a movie at Carmike Cary,NC yesterdayThe screen that I went didn't had any heating condition working and the temperature was freezing below I went up and asked the management TWICE to increase the heating system and all the audience were getting their jackets from carsManagement said they will adjust the temperature both the times, but didn'tWhen inquired again they said the heating system this " the heating system doesn't work in that screen, we will refund your ticket if you want to leave" I don't understand how could they play a movie in such condition ? I am sure , I am not the only one to ask themI have seen many people getting up of their and walking outThis is absolutely unfair business They shouldn't be playing movie in such screens when they does not meet the basic requirementIt's not what audience pay for
Dear Mrs***, I am sorry for the delay in processing your claim and appreciate your patience as we determine liability for this incident I spoke with Mrs [redacted] yesterday and she informed me that the claims process has now been completed She will be in touch with you soon with our proposed resolution to the issue I know you have many entertainment options and I appreciate you choosing Carmike Cinemas in West Palm Beach Sincerely, [redacted] Carmike Cinemas Division Manager [redacted]
Dear Mr [redacted] , I am very sorry for the bad experience your family had at our Carmike Theater in Newnan There is no excuse for the physical and presentation problems you describe in your message I plan to personally visit this location over the next few days and review our operations and facilities with the local management team In the near future our District Manager, [redacted] ***, will be in touch to make refund and/or compensation arrangements If you choose to give us another chance to serve your movie-going needs I am sure you will not be disappointed I know you have many entertainment options and I appreciate you choosing Carmike Cinemas Sincerely, [redacted] Carmike Cinemas Division Manager
Mr*** [redacted] After further review of your issue we have added additional points to your Rewards accountAgain, we apologize for the inconvenience and and hope to see you soon Thank you
Mr***, Please accept my apologies for your recent movie going experienceI assure you that the situation that you describe is not our standard of operations and an investigation into the conduct of this staff has begun I have issued a check request for your refund of $ Please allow 7-business days for receipt Respectfully, [redacted] ***
good afternoon,Just to let you know, Carmike Cinemas contacted me and they gave me my missing rewards points So everything is ok now.Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
On behalf of Carmike Cinemas I apologize for this bad experience at our theater in [redacted] , FLThe technical and guest service issues mentioned in the report will be resolved right awayThis guest will be contacted and the issue resolved to their satisfactionOur patrons in this area have many entertainment options and I appreciate when they choose the Carmike Cinemas' Royal Palm Theater Sincerely, [redacted] [redacted] Carmike Cinemas Division Manager
Dear Mr***, I am very sorry for the delay in assigning your rewards points and the lack of communication you experienced Our Customer Service /Rewards supervisor has confirmed that your points have now been added to card number [redacted] Reward points should show up on your account no later than hours after the purchase In the near future I will be mailing you two pass tickets that I hope you will accept along with my apologies for this frustrating experience I know you have many entertainment options and I appreciate you choosing Carmike CinemasSincerely, [redacted] Carmike Cinemas Division Manager
Mr [redacted] - Thank you for contacting Carmike Cinemas regarding a recent visit to our [redacted] facility in Huntsville We are very sorry that your party was incorrectly charged at our box office; of course our goal is 100% guest satisfaction at all times Carmike Cinemas will be more than happy to provide you with the requested refund for the difference in the ticket price Please visit the location at your convenience and we will process accordingly With many choices in entertainment, we're honored you choose Carmike Cinemas Respectfully, [redacted] District Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As there has been NO effort to contact me I am not sure what the issue seems to beI submitted my statement which was very clearEither they are going to honor my request or they will notThey have had ample time to contact me and have not made any attempts to do soAs the statement they made in response was vague not sure what their resolution will beIf they do follow thru I will advise however I have seen no indication of that Regards, [redacted] ***
Dear Mrs [redacted] , I am sorry for the aggravation caused by the double charge on your credit card Our Bank Reconciliations Department tells me that the issue has now been resolved If there is anything else we can to please do not hesitate to give us a call I know you have many entertainment options and I appreciate you choosing Carmike Cinemas Sincerely, [redacted] Carmike Cinemas Division Manager
Dear Mr***
It was a pleasure to speak with you today about your experience at our theater in Fayetteville. Please allow me to apologize again for the level of guest service you received. I assure you each of the issues mentioned in your report and during our
conversation will be quickly addressed with our local team. In the near future you will be receiving a full refund on your purchases and pass tickets which I hope you will accept along with my apologies. I am confident that your return visit to our theater will be much more enjoyable. I know you have many entertainment options and appreciate you choosing Carmike Cinemas.
Sincerely,
*** ***
Carmike Cinemas
Division Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Good afternoon ***, my name is *** *** and I am the Director of Restaurant Operations for Carmike CinemasI have received your statement regarding your most recent visit to our Statesboro, GA locationFirst let me apologize for any inconvenience we may have caused you during your most
recent trip to our locationIt is our goal that each and every guest receive a premium experience when visiting one of our locations and I can understand why you did not feel that way on your most recent visitWhile approximately weeks ago we had some damage to our roof done during a storm it is still our responsibility to ensure guest have a clean, safe and enjoyable experience during their visitI would like to speak to you in person so that I may first and foremost apologize in person and get a better understanding of your visitI will call you directly on the number that you have provided in your email but you also may reach out to me directly if it is more convenientI can be reached directly by *** or ***Again, I do apologize and look forward to speakingThank you
Sincerely,
*** ***
***
***
Mr***,
Thank you for letting us know about the condition of this location. We will take the appropiate action to remedy these issuesI would like to offer a full refund of your purchases. Please email me at
href="mailto:[email protected]">*** with your mailing address and I will process the refund
Again, thank you for contacting me of the condition of the Cinema in Harlan, KY
Sincerely,
*** ***
Ms [redacted] , Please accept our sincerest apologies that your party experience was not satisfactoryI have spoken with Mr [redacted] and have instructed him to provide you a full refundYou may either visit the Hollywood Connection to receive this refund or email your name and address to [redacted] and a check will be mailed Very Respectfully, Carmike Cinemas
Dear Mr [redacted] : Thank you for taking the time to get in touch with us regarding your recent trip to our theater in Delmont, PA Please let me begin by apologizing for what you have detailed in your comments regarding to your recent visit to our theatre I have addressed this situation with our complex manager and made it very clear where we dropped the ball Our complex manager has assured me that she and her team will put in fail safes into place to ensure that something like this will not happen again That being said I will be sending you two complementary movie passes to the postal address that you provided along with a money order for $so you are compensated for both your movie and your concession purchases I certainly understand that this will not alter your recent visit but I hope that you will accept this as a gesture of good faith and our sincere interest in providing a quality movie going experience for all our valued patrons Again, thank you for choosing Carmike Cinemas and we truly appreciate your patronage Sincerely, [redacted] Carmike Cinemas District Manager
To whom it may concern,Let me apologize for the issues with the bed bug and the lack of communication from our home officeOn a theatre level we had our exterminator come in to do an investigation and at that time nothing was found We have a regular scheduled service and at that time they will continue to check for any issuesAs for the lack of response to your voice mail, I certainly apologize for thisI can only assume the department that would handle this did not get your messageI again apologize for this issue and we will make sure it is addressedI again apologize for your issues and will be glad to send you a refund for your troubles We will send it to the address you listed via US MailThank you again for sharing your concerns so that we can address themSincerely, [redacted] District Manager
Went for a movie at Carmike Cary,NC yesterdayThe screen that I went didn't had any heating condition working and the temperature was freezing below I went up and asked the management TWICE to increase the heating system and all the audience were getting their jackets from carsManagement said they will adjust the temperature both the times, but didn'tWhen inquired again they said the heating system this " the heating system doesn't work in that screen, we will refund your ticket if you want to leave" I don't understand how could they play a movie in such condition ? I am sure , I am not the only one to ask themI have seen many people getting up of their and walking outThis is absolutely unfair business They shouldn't be playing movie in such screens when they does not meet the basic requirementIt's not what audience pay for
Dear Mrs***, I am sorry for the delay in processing your claim and appreciate your patience as we determine liability for this incident I spoke with Mrs [redacted] yesterday and she informed me that the claims process has now been completed She will be in touch with you soon with our proposed resolution to the issue I know you have many entertainment options and I appreciate you choosing Carmike Cinemas in West Palm Beach Sincerely, [redacted] Carmike Cinemas Division Manager [redacted]
Dear Mr [redacted] , I am very sorry for the bad experience your family had at our Carmike Theater in Newnan There is no excuse for the physical and presentation problems you describe in your message I plan to personally visit this location over the next few days and review our operations and facilities with the local management team In the near future our District Manager, [redacted] ***, will be in touch to make refund and/or compensation arrangements If you choose to give us another chance to serve your movie-going needs I am sure you will not be disappointed I know you have many entertainment options and I appreciate you choosing Carmike Cinemas Sincerely, [redacted] Carmike Cinemas Division Manager
Mr*** [redacted] After further review of your issue we have added additional points to your Rewards accountAgain, we apologize for the inconvenience and and hope to see you soon Thank you
Mr***, Please accept my apologies for your recent movie going experienceI assure you that the situation that you describe is not our standard of operations and an investigation into the conduct of this staff has begun I have issued a check request for your refund of $ Please allow 7-business days for receipt Respectfully, [redacted] ***
good afternoon,Just to let you know, Carmike Cinemas contacted me and they gave me my missing rewards points So everything is ok now.Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
On behalf of Carmike Cinemas I apologize for this bad experience at our theater in [redacted] , FLThe technical and guest service issues mentioned in the report will be resolved right awayThis guest will be contacted and the issue resolved to their satisfactionOur patrons in this area have many entertainment options and I appreciate when they choose the Carmike Cinemas' Royal Palm Theater Sincerely, [redacted] [redacted] Carmike Cinemas Division Manager
Dear Mr***, I am very sorry for the delay in assigning your rewards points and the lack of communication you experienced Our Customer Service /Rewards supervisor has confirmed that your points have now been added to card number [redacted] Reward points should show up on your account no later than hours after the purchase In the near future I will be mailing you two pass tickets that I hope you will accept along with my apologies for this frustrating experience I know you have many entertainment options and I appreciate you choosing Carmike CinemasSincerely, [redacted] Carmike Cinemas Division Manager
Mr [redacted] - Thank you for contacting Carmike Cinemas regarding a recent visit to our [redacted] facility in Huntsville We are very sorry that your party was incorrectly charged at our box office; of course our goal is 100% guest satisfaction at all times Carmike Cinemas will be more than happy to provide you with the requested refund for the difference in the ticket price Please visit the location at your convenience and we will process accordingly With many choices in entertainment, we're honored you choose Carmike Cinemas Respectfully, [redacted] District Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As there has been NO effort to contact me I am not sure what the issue seems to beI submitted my statement which was very clearEither they are going to honor my request or they will notThey have had ample time to contact me and have not made any attempts to do soAs the statement they made in response was vague not sure what their resolution will beIf they do follow thru I will advise however I have seen no indication of that Regards, [redacted] ***
Dear Mrs [redacted] , I am sorry for the aggravation caused by the double charge on your credit card Our Bank Reconciliations Department tells me that the issue has now been resolved If there is anything else we can to please do not hesitate to give us a call I know you have many entertainment options and I appreciate you choosing Carmike Cinemas Sincerely, [redacted] Carmike Cinemas Division Manager
Dear Mr***
It was a pleasure to speak with you today about your experience at our theater in Fayetteville. Please allow me to apologize again for the level of guest service you received. I assure you each of the issues mentioned in your report and during our
conversation will be quickly addressed with our local team. In the near future you will be receiving a full refund on your purchases and pass tickets which I hope you will accept along with my apologies. I am confident that your return visit to our theater will be much more enjoyable. I know you have many entertainment options and appreciate you choosing Carmike Cinemas.
Sincerely,
*** ***
Carmike Cinemas
Division Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
34)">
This was finally resolved today.
Thank you!
*** ***Sent from my iPhone
Good afternoon ***, my name is *** *** and I am the Director of Restaurant Operations for Carmike CinemasI have received your statement regarding your most recent visit to our Statesboro, GA locationFirst let me apologize for any inconvenience we may have caused you during your most
recent trip to our locationIt is our goal that each and every guest receive a premium experience when visiting one of our locations and I can understand why you did not feel that way on your most recent visitWhile approximately weeks ago we had some damage to our roof done during a storm it is still our responsibility to ensure guest have a clean, safe and enjoyable experience during their visitI would like to speak to you in person so that I may first and foremost apologize in person and get a better understanding of your visitI will call you directly on the number that you have provided in your email but you also may reach out to me directly if it is more convenientI can be reached directly by *** or ***Again, I do apologize and look forward to speakingThank you
Sincerely,
*** ***
***
***
Mr***,
Thank you for letting us know about the condition of this location. We will take the appropiate action to remedy these issuesI would like to offer a full refund of your purchases. Please email me at
href="mailto:[email protected]">*** with your mailing address and I will process the refund
Again, thank you for contacting me of the condition of the Cinema in Harlan, KY
Sincerely,
*** ***