[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To Whom It May Concern:
On 3/30, I sent the following letter to this customer as a reply to the same complaint that he made on our website feedback forum:
Mr***,
Thank you for contacting Carmike Cinemas and thank you for your patronage at our Carmike location in *** **I am sorry that our prices went upAs with most businesses, we occasionally have no choice but to adjust our pricesThis is due to several factors, such as rising cost of goods, additional NC taxes that we are now subject to and a higher percentage of ticket sales that go back to HollywoodWe try our best to keep our prices as low as we can and we also try to make sure we continue our savings programs such as Stimulus Tuesdays, our annual popcorn bucket and our Super Bargain Matinees
Additionally, just like Wal Mart, Target or any other consumer business, we do not have to inform the public ahead of time when we slightly raise our pricesWe advertise our correct prices on our website and at the locationYou, as the consumer, have to right to not pay these prices and go elsewhereWe hope you do not choose to do so
Since, I do not want any customer to leave less than satisfied, I would be more than happy to send you some courtesy passes so you can see another film on meJust reply via the email address below and I will get them out to you right awayIf you do not want that option, just let me know via the email address below and I can arrange for the theatre to refund your ticket
In the future, if you have any other questions or comments, please feel free to contact me anytime
Sincerely,
*** ***
Carmike Cinemas District Office***
Mr*** replied to this message on 3/30. Here is his reply:
yes I would love some of those passes that would make up for it :) but you REALLY should have at least something on the website like "prices are subject to change" or something just so the movie goers know that the price can go up at ANY time thank you very much I will gladly go back now I just have to know that I have to pay a extra quarter now :)
If you need anything further, please feel free ton contact me anytime
Sincerely,
*** ***
Carmike Cinemas District Office
***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Thank you for your follow up and response I greatly appreciate the time and effort you have put forth in correcting this issue for me and my familyHave a great week! Thank you again, movie night really means a lot to us and I'm very thankful you are making things right for us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr***,
Please accept my apologies for your recent experience at our *** ** in *** *** I understand that you have been contacted by *** ***, district manager, and *** ***, managing director of the *** **. Our IT
department is still trouble shooting the issues we continue to have with our auditorium marquee system
If I can be of further assistance to you, please do not hesitate to ask. My direct email is ***
Respectfully,
*** ***
Division Manager
Carmike Cinemas
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, once the refind and passes have been recieved I will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you very much for your involvement.Regards,*** ***
Good Afternoon,
*** *** was contacted by phone (###-###-####) today in order to resolve his account concernsAfter discussions with Mr
***, we discovered a data point entry that caused the lack of points to accumulate within in his account during the pre-mentioned time period.
His account information is now current with the appropriate point levels reflecting his purchases.
Thank you,
*** ** ***
Marketing Project Manager
Ms***,
Thank you for contacting Carmike Cinemas and thank you for your feedback regarding our Carmike location in Asheville. I am so sorry that your card was overcharged. We have spoken with our credit card company and our Complex Manager to get to the bottom of this
issue. I believe you have now spoken with *** *** in our corporate office about this. She has assured me that your refund has been processed and you should be seeing your monies refunded shortly. If for some reason, they have not been credited to your account, please let me know.
When you came to our theatre to enjoy a movie and escape, you certainly didn't expect to have this charge appear. I am very upset that we did not give you a flawless experience and I would like to make this up to you by sending you several courtesy passes so you can see another film on me. I assure you that our team will learn from this experience and be exceptionally careful when processing orders in the futureI will send the passes to the address you provided.
I thank you for bringing this to my attention and I especially thank you for your patronage. In the future, if you have any other questions or comments, please feel free to contact me anytime at the email address below
Sincerely,*** ***Carmike Cinemas District Office***
Mr
***,
Please except our sincere apologies for the level of guest service you received
at our Hixson location
I will personally speak with the management of this location in regards to
their handling this type of issue
It is our desire to resolve ever issue to the satisfaction of our guest and we
have obviously failed on this occasion
I sincerely hope that you will give us another opportunity to show you at night
at the movies can be enjoyable
I will be sending you a check for a full refund along with some executive
courtesy passes for you to return as our guest
And I also want to thank you for taking the time to let us know about this most
serious situation
Sincerely,
*** ***
Division Manager
Carmike Cinemas
***
To Whom It May Concern,
Our website advertises features that play at select locations. We have nearly locations nationwide. Each location is of varying size and are in vastly different markets. We cannot play the exact same features at every location
as there are some factors that are out of our control.
Specifically, Ghostbusters was a limited release. The studio that distributes this feature released it on a very limited basis and only high volume locations played it. This was out of our control.
This complaint could also apply to movie preview advertising that one would see on TV, billboards and other large reaching mediums. Just because it is advertised it does not mean it will play at every movie theater
Please feel free to contact me with any further concerns
Sincerely,
*** ***
Carmike Cinemas District Office
MLK JrPkwy
Durham, NC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
This still doesnt explain why we sweet through the entire movie and the sound cutting out at different parts of the movieI paid to sweat and not hear parts of the movie
Regards,
*** ***
Mr***,
I have reached out to *** ***s, Risk Management manager, and she is aware of your claim and intends to resolve immediately. She may be reached at *** and ***
I
personally apologize for the delay in response and I would like to compensate you by mailing several movie passes that may be used at any of Carmike Cinemas
Sincerely,
*** ***
Good afternoon,
First let me start off by saying Thank You for visiting your local Carmike Cinemas in Pensacola, FL. I have read the complaint and understand your frustration with this trailer playing on Star Wars. Each trailer goes through and a strict review process by the...
MPAA. Once the review is complete, guidelines are set up for placement on approved features. I have reviewed the trailer and will reach out to Disney for further discussion. I would like to invite you and your grandson back to experience another one of Hollywood's grand blockbusters at your local Carmike Cinema. You should receive something in the mail very soon.
Thank You,
[redacted]
Director of Advertising
Carmike Cinemas
Thank you for taking the time to get in touch with us regarding your recent trip to our theater in Delmont, PA.
Please let me begin by apologizing for what you have detailed in your comments regarding to your recent visit to our...
theatre. I have addressed this situation with our complex manager and made it very clear where we dropped the ball. Our complex manager has assured me that she and her team will put in fail safes into place to ensure that something like this will not happen again. That being said I will be sending you two complementary movie passes to the postal address that you provided along with a money order for $20.00 so you are compensated for both your movie and your concession purchases. I certainly understand that this will not alter your recent visit but I hope that you will accept this as a gesture of good faith and our sincere interest in providing a quality movie going experience for all our valued patrons.
Again, thank you for choosing Carmike Cinemas and we truly appreciate your patronage.
Sincerely,
[redacted]
Carmike Cinemas
District Manager
Please accept our sincerest apologies that your party experience was not satisfactory. I have spoken with Mr. [redacted] and have instructed him to provide you a full refund. You may either visit the Hollywood Connection to receive this refund or email your...
name and address to [redacted] and a check will be mailed.
Very Respectfully,
Dear Mr. [redacted],
I am very sorry for the bad experience your family...
had at our Carmike 10 Theater in Newnan. There is no excuse for the physical and presentation problems you describe in your message. I plan to personally visit this location over the next few days and review our operations and facilities with the local management team. In the near future our District Manager, [redacted], will be in touch to make refund and/or compensation arrangements. If you choose to give us another chance to serve your movie-going needs I am sure you will not be disappointed. I know you have many entertainment options and I appreciate you choosing Carmike Cinemas.
Sincerely,
I filed the complaint a few days ago.however,since then, I heard via telephone from carmike and they were willing to resolve the problem to my liking so I no longer wish to hold a complaint against them with the Revdex.com.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good morning Ms. [redacted] -
I am very sorry to read the events of your visit as you've laid them out. Carmike Cinemas is in the business of customer service, and it seems that we did not achieve our goal on the night of the 23rd.
Carmike Cinemas has policies in place...
that ensure our staff monitor the auditoriums several times each feature. During these checks, the team member looks for anything that he/she, or guests, may find distracting; cell phones, talking, etc. We also look for any presentation problems and temperature concerns, especially during the initial visit into the auditorium.
I will be investigating the circumstances surrounding the events as you indicated, to see how our team responded to their assigned tasks, and this does include the managers role in the handling of your concerns. The Managing Director, [redacted], will be working alongside me, and we will identify any area where a breakdown may have occurred and immediately address it with the staff on site the night of your visit. It is our honor to help and serve our guests and I will make sure that message is reiterated to the team during our discussion - consider it a refresher course!
I have mailed two complimentary tickets to the address provided in the letter to the Revdex.com, which you should receive very soon. I sincerely wish you return to the location so we may prove to you that we know how to do things right. If you choose otherwise, our location in Prattville, just off Cobbs Ford Rd. will gladly accept the passes as well.
Should you find that you need any further assistance, or would simply like to speak with me in the future, please do not hesitate to contact me directly at [redacted].
We will remedy your concerns so you may again enjoy your time at Carmike Cinemas Chantilly 13.
Respectfully,
[redacted], District 03 Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To Whom It May Concern:
On 3/30, I sent the following letter to this customer as a reply to the same complaint that he made on our website feedback forum:
Mr***,
Thank you for contacting Carmike Cinemas and thank you for your patronage at our Carmike location in *** **I am sorry that our prices went upAs with most businesses, we occasionally have no choice but to adjust our pricesThis is due to several factors, such as rising cost of goods, additional NC taxes that we are now subject to and a higher percentage of ticket sales that go back to HollywoodWe try our best to keep our prices as low as we can and we also try to make sure we continue our savings programs such as Stimulus Tuesdays, our annual popcorn bucket and our Super Bargain Matinees
Additionally, just like Wal Mart, Target or any other consumer business, we do not have to inform the public ahead of time when we slightly raise our pricesWe advertise our correct prices on our website and at the locationYou, as the consumer, have to right to not pay these prices and go elsewhereWe hope you do not choose to do so
Since, I do not want any customer to leave less than satisfied, I would be more than happy to send you some courtesy passes so you can see another film on meJust reply via the email address below and I will get them out to you right awayIf you do not want that option, just let me know via the email address below and I can arrange for the theatre to refund your ticket
In the future, if you have any other questions or comments, please feel free to contact me anytime
Sincerely,
*** ***
Carmike Cinemas District Office***
Mr*** replied to this message on 3/30. Here is his reply:
yes I would love some of those passes that would make up for it :) but you REALLY should have at least something on the website like "prices are subject to change" or something just so the movie goers know that the price can go up at ANY time thank you very much I will gladly go back now I just have to know that I have to pay a extra quarter now :)
If you need anything further, please feel free ton contact me anytime
Sincerely,
*** ***
Carmike Cinemas District Office
***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Thank you for your follow up and response I greatly appreciate the time and effort you have put forth in correcting this issue for me and my familyHave a great week! Thank you again, movie night really means a lot to us and I'm very thankful you are making things right for us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr***,
Please accept my apologies for your recent experience at our *** ** in *** *** I understand that you have been contacted by *** ***, district manager, and *** ***, managing director of the *** **. Our IT
department is still trouble shooting the issues we continue to have with our auditorium marquee system
If I can be of further assistance to you, please do not hesitate to ask. My direct email is ***
Respectfully,
*** ***
Division Manager
Carmike Cinemas
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, once the refind and passes have been recieved I will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you very much for your involvement.Regards,*** ***
Good Afternoon,
*** *** was contacted by phone (###-###-####) today in order to resolve his account concernsAfter discussions with Mr
***, we discovered a data point entry that caused the lack of points to accumulate within in his account during the pre-mentioned time period.
His account information is now current with the appropriate point levels reflecting his purchases.
Thank you,
*** ** ***
Marketing Project Manager
Ms***,
Thank you for contacting Carmike Cinemas and thank you for your feedback regarding our Carmike location in Asheville. I am so sorry that your card was overcharged. We have spoken with our credit card company and our Complex Manager to get to the bottom of this
issue. I believe you have now spoken with *** *** in our corporate office about this. She has assured me that your refund has been processed and you should be seeing your monies refunded shortly. If for some reason, they have not been credited to your account, please let me know.
When you came to our theatre to enjoy a movie and escape, you certainly didn't expect to have this charge appear. I am very upset that we did not give you a flawless experience and I would like to make this up to you by sending you several courtesy passes so you can see another film on me. I assure you that our team will learn from this experience and be exceptionally careful when processing orders in the futureI will send the passes to the address you provided.
I thank you for bringing this to my attention and I especially thank you for your patronage. In the future, if you have any other questions or comments, please feel free to contact me anytime at the email address below
Sincerely,*** ***Carmike Cinemas District Office***
Mr
***,
Please except our sincere apologies for the level of guest service you received
at our Hixson location
I will personally speak with the management of this location in regards to
their handling this type of issue
It is our desire to resolve ever issue to the satisfaction of our guest and we
have obviously failed on this occasion
I sincerely hope that you will give us another opportunity to show you at night
at the movies can be enjoyable
I will be sending you a check for a full refund along with some executive
courtesy passes for you to return as our guest
And I also want to thank you for taking the time to let us know about this most
serious situation
Sincerely,
*** ***
Division Manager
Carmike Cinemas
***
To Whom It May Concern,
Our website advertises features that play at select locations. We have nearly locations nationwide. Each location is of varying size and are in vastly different markets. We cannot play the exact same features at every location
as there are some factors that are out of our control.
Specifically, Ghostbusters was a limited release. The studio that distributes this feature released it on a very limited basis and only high volume locations played it. This was out of our control.
This complaint could also apply to movie preview advertising that one would see on TV, billboards and other large reaching mediums. Just because it is advertised it does not mean it will play at every movie theater
Please feel free to contact me with any further concerns
Sincerely,
*** ***
Carmike Cinemas District Office
MLK JrPkwy
Durham, NC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
This still doesnt explain why we sweet through the entire movie and the sound cutting out at different parts of the movieI paid to sweat and not hear parts of the movie
Regards,
*** ***
Mr***,
I have reached out to *** ***s, Risk Management manager, and she is aware of your claim and intends to resolve immediately. She may be reached at *** and ***
I
personally apologize for the delay in response and I would like to compensate you by mailing several movie passes that may be used at any of Carmike Cinemas
Sincerely,
*** ***
Good afternoon,
First let me start off by saying Thank You for visiting your local Carmike Cinemas in Pensacola, FL. I have read the complaint and understand your frustration with this trailer playing on Star Wars. Each trailer goes through and a strict review process by the...
MPAA. Once the review is complete, guidelines are set up for placement on approved features. I have reviewed the trailer and will reach out to Disney for further discussion. I would like to invite you and your grandson back to experience another one of Hollywood's grand blockbusters at your local Carmike Cinema. You should receive something in the mail very soon.
Thank You,
[redacted]
Director of Advertising
Carmike Cinemas
Dear Mr. [redacted]:
Thank you for taking the time to get in touch with us regarding your recent trip to our theater in Delmont, PA.
Please let me begin by apologizing for what you have detailed in your comments regarding to your recent visit to our...
theatre. I have addressed this situation with our complex manager and made it very clear where we dropped the ball. Our complex manager has assured me that she and her team will put in fail safes into place to ensure that something like this will not happen again. That being said I will be sending you two complementary movie passes to the postal address that you provided along with a money order for $20.00 so you are compensated for both your movie and your concession purchases. I certainly understand that this will not alter your recent visit but I hope that you will accept this as a gesture of good faith and our sincere interest in providing a quality movie going experience for all our valued patrons.
Again, thank you for choosing Carmike Cinemas and we truly appreciate your patronage.
Sincerely,
[redacted]
Carmike Cinemas
District Manager
Ms. [redacted],
Please accept our sincerest apologies that your party experience was not satisfactory. I have spoken with Mr. [redacted] and have instructed him to provide you a full refund. You may either visit the Hollywood Connection to receive this refund or email your...
name and address to [redacted] and a check will be mailed.
Very Respectfully,
Carmike Cinemas
Dear Mr. [redacted],
I am very sorry for the bad experience your family...
had at our Carmike 10 Theater in Newnan. There is no excuse for the physical and presentation problems you describe in your message. I plan to personally visit this location over the next few days and review our operations and facilities with the local management team. In the near future our District Manager, [redacted], will be in touch to make refund and/or compensation arrangements. If you choose to give us another chance to serve your movie-going needs I am sure you will not be disappointed. I know you have many entertainment options and I appreciate you choosing Carmike Cinemas.
Sincerely,
[redacted]
Carmike Cinemas
Division Manager
I filed the complaint a few days ago.however,since then, I heard via telephone from carmike and they were willing to resolve the problem to my liking so I no longer wish to hold a complaint against them with the Revdex.com.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good morning Ms. [redacted] -
I am very sorry to read the events of your visit as you've laid them out. Carmike Cinemas is in the business of customer service, and it seems that we did not achieve our goal on the night of the 23rd.
Carmike Cinemas has policies in place...
that ensure our staff monitor the auditoriums several times each feature. During these checks, the team member looks for anything that he/she, or guests, may find distracting; cell phones, talking, etc. We also look for any presentation problems and temperature concerns, especially during the initial visit into the auditorium.
I will be investigating the circumstances surrounding the events as you indicated, to see how our team responded to their assigned tasks, and this does include the managers role in the handling of your concerns. The Managing Director, [redacted], will be working alongside me, and we will identify any area where a breakdown may have occurred and immediately address it with the staff on site the night of your visit. It is our honor to help and serve our guests and I will make sure that message is reiterated to the team during our discussion - consider it a refresher course!
I have mailed two complimentary tickets to the address provided in the letter to the Revdex.com, which you should receive very soon. I sincerely wish you return to the location so we may prove to you that we know how to do things right. If you choose otherwise, our location in Prattville, just off Cobbs Ford Rd. will gladly accept the passes as well.
Should you find that you need any further assistance, or would simply like to speak with me in the future, please do not hesitate to contact me directly at [redacted].
We will remedy your concerns so you may again enjoy your time at Carmike Cinemas Chantilly 13.
Respectfully,
[redacted], District 03 Manager