Mr. [redacted],
I understand. I will issue a check request today to refund your $14.50. Please be advised that we are a publicly traded company therefore the request will go through several approvals before issue. I will mail some no charge movie passes for immediate compensation.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Went for a movie at Carmike 16 Cary,NC yesterday. The screen that I went didn't had any heating condition working and the temperature was freezing below 50. I went up and asked the management TWICE to increase the heating system and all the audience were getting their jackets from cars. Management said they will adjust the temperature both the times, but didn't. When inquired again they said the heating system this " the heating system doesn't work in that screen, we will refund your ticket if you want to leave" . I don't understand how could they play a movie in such condition ? I am sure , I am not the only one to ask them. I have seen many people getting up of their and walking out. This is absolutely unfair business. They shouldn't be playing movie in such screens when they does not meet the basic requirement. It's not what audience pay for.
Dear Mrs. [redacted],
I am sorry for the delay in processing your claim and appreciate your patience as we...
determine liability for this incident. I spoke with Mrs. [redacted] yesterday and she informed me that the claims process has now been completed. She will be in touch with you soon with our proposed resolution to the issue. I know you have many entertainment options and I appreciate you choosing Carmike Cinemas in West Palm Beach.
Sincerely,
Thank you very much for letting us know about the long
lines in Warrensburg Missouri.
face="Calibri" size="3">We will certainly look at the scheduling in relation to
the amount of business this location has. Carmike Cinemas prides itself on
great guest service.
We have obviously failed on this particular evening and
would like to offer our sincere apologies.
This location has had many awards for excellence service
as you indicated from your past experiences. We will work hard to get our
service at this location back to those standards.
Sincerely,
mso-bidi-language: AR-SA;">Thank you for letting us know about this
customer complaint. This customer was assisted three times before today (July
14, 22, and 25). We reached out to her today and assisted her with her account
problems and let her know how to gain access into her account again. We will
follow up with her on a later date to make sure she doesn’t have any other
questions or problems. Thank you again and have a great day.
good afternoon,Just to let you know, Carmike Cinemas contacted me and they gave me my missing rewards points. So everything is ok now.Thank you,[redacted]
Please accept my apologies for your recent movie going experience. I assure you that the situation that you describe is not our standard of operations and an investigation into the conduct of this staff has begun. I have issued a check request for...
your refund of $8.50. Please allow 7-14 business days for receipt.
On
February 5, 2015, [redacted] was contacted by [redacted] (Marketing Project
Manager) regarding the pre-mentioned complaint. At 2:10pm, [redacted]’s refund in the
amount of $25 was processed by Carmike Cinemas with funds to be retuned directly
to card used for transaction within 2-3 business days.
Mr. [redacted]
*
After further review of your issue we have added 50 additional points to your Rewards account. Again, we apologize for the inconvenience and and hope to see you soon.
Dear Mrs. [redacted],
I am very sorry for the bad experience you had at our theater in West Melbourne and that we failed to properly follow-up on your concerns. I am taking action to solve both the original issue of a separate pick up location for online tickets and the later...
guest service problems. This location will be upgraded with ticketing kiosks so that our online ticket purchasers will be able to by-pass the line-que if they so desire. Recently, I personally visited West Melbourne and met with our Managing Director and District Manager. Together, we have mapped out a new strategy for guest service going forward. In the near future you will be receiving four pass tickets that I hope you will accept along with my apologies. I know you have many entertainment options and I appreciate you choosing Carmike Cinemas.
Sincerely,
My complaint is against the manager who, standing directly in front of me, chose to ignore me, without so much as a glance, and address the customer service agent. He couldn't even take a few seconds to apologize for the inconvenience. The was no display of even the slightest glimmer of care....
He just walked away. The only answer I received from them was that there was nothing they could do.
To whom it may concern,Let me apologize for the issues with the bed bug and the lack of communication from our home office. On a theatre level we had our exterminator come in to do an investigation and at that time nothing was found. We have a regular scheduled service and at...
that time they will continue to check for any issues. As for the lack of response to your voice mail, I certainly apologize for this. I can only assume the department that would handle this did not get your message. I again apologize for this issue and we will make sure it is addressed. I again apologize for your issues and will be glad to send you a refund for your troubles. We will send it to the address you listed via US Mail. Thank you again for sharing your concerns so that we can address them. Sincerely,[redacted]District Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted] -
Thank you for contacting Carmike Cinemas regarding a recent visit to our [redacted] facility in Huntsville. We are very sorry that your party was incorrectly charged at our box office; of course our goal is 100% guest satisfaction at all times.
Carmike...
Cinemas will be more than happy to provide you with the requested refund for the difference in the ticket price. Please visit the location at your convenience and we will process accordingly.
With many choices in entertainment, we're honored you choose Carmike Cinemas.
Thank you for taking the time to let us know of this serious issue. We have addressed the issue with the local manager. While there are roof issues at this location that are curretnly under repair, no mold was found on location when inspected. There were water stained ceiling tiles. These have...
been cleaned and replaced. We will continue to replace these tiles when damaged by water until the roof replacement is complete.
the delay in assigning your rewards points and the lack of communication you experienced. Our Customer Service /Rewards supervisor has confirmed that your points have now been added to card number [redacted]. Reward points should show up on your account no later than 48 hours after the purchase. In the near future I will be mailing you two pass tickets that I hope you will accept along with my apologies for this frustrating experience. I know you have many entertainment options and I appreciate you choosing Carmike Cinemas.
Sincerely,
[redacted]
Carmike Cinemas
Division Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As there has been NO effort to contact me I am not sure what the issue seems to be. I submitted my statement which was very clear. Either they are going to honor my request or they will not. They have had ample time to contact me and have not made any attempts to do so. As the statement they made in response was vague not sure what their resolution will be. If they do follow thru I will advise however I have seen no indication of that.
Regards,
[redacted]
I am sorry for the aggravation caused by the double charge on your credit card. Our Bank Reconciliations Department tells me that the issue has now been resolved. If there is anything else we can to please do not hesitate to give us a call. I...
know you have many entertainment options and I appreciate you choosing Carmike Cinemas.
Sincerely,
On behalf of Carmike Cinemas I apologize for this bad experience at our theater in [redacted], FL. The technical and guest service issues mentioned in the report will be resolved right away. This guest will be contacted and the issue resolved to their satisfaction. Our patrons...
in this area have many entertainment options and I appreciate when they choose the Carmike Cinemas' Royal Palm 20 Theater.
Sincerely,
Mr. [redacted],
I understand. I will issue a check request today to refund your $14.50. Please be advised that we are a publicly traded company therefore the request will go through several approvals before issue. I will mail some no charge movie passes for immediate compensation.
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Went for a movie at Carmike 16 Cary,NC yesterday. The screen that I went didn't had any heating condition working and the temperature was freezing below 50. I went up and asked the management TWICE to increase the heating system and all the audience were getting their jackets from cars. Management said they will adjust the temperature both the times, but didn't. When inquired again they said the heating system this " the heating system doesn't work in that screen, we will refund your ticket if you want to leave" . I don't understand how could they play a movie in such condition ? I am sure , I am not the only one to ask them. I have seen many people getting up of their and walking out. This is absolutely unfair business. They shouldn't be playing movie in such screens when they does not meet the basic requirement. It's not what audience pay for.
Dear Mrs. [redacted],
I am sorry for the delay in processing your claim and appreciate your patience as we...
determine liability for this incident. I spoke with Mrs. [redacted] yesterday and she informed me that the claims process has now been completed. She will be in touch with you soon with our proposed resolution to the issue. I know you have many entertainment options and I appreciate you choosing Carmike Cinemas in West Palm Beach.
Sincerely,
[redacted]
Carmike Cinemas
Division Manager
[redacted]
Thank you very much for letting us know about the long
lines in Warrensburg Missouri.
face="Calibri" size="3">We will certainly look at the scheduling in relation to
the amount of business this location has. Carmike Cinemas prides itself on
great guest service.
We have obviously failed on this particular evening and
would like to offer our sincere apologies.
This location has had many awards for excellence service
as you indicated from your past experiences. We will work hard to get our
service at this location back to those standards.
Sincerely,
[redacted]
Division Manager
Carmike Cinemas
[redacted]
mso-bidi-language: AR-SA;">Thank you for letting us know about this
customer complaint. This customer was assisted three times before today (July
14, 22, and 25). We reached out to her today and assisted her with her account
problems and let her know how to gain access into her account again. We will
follow up with her on a later date to make sure she doesn’t have any other
questions or problems. Thank you again and have a great day.
756.799987792969px; margin: 0px; padding-top: 0px; padding-right: 8px; text-align: left;">
good afternoon,Just to let you know, Carmike Cinemas contacted me and they gave me my missing rewards points. So everything is ok now.Thank you,[redacted]
Mr. [redacted],
Please accept my apologies for your recent movie going experience. I assure you that the situation that you describe is not our standard of operations and an investigation into the conduct of this staff has begun. I have issued a check request for...
your refund of $8.50. Please allow 7-14 business days for receipt.
Respectfully,
[redacted]
To
Whom It May Concern,
On
February 5, 2015, [redacted] was contacted by [redacted] (Marketing Project
Manager) regarding the pre-mentioned complaint. At 2:10pm, [redacted]’s refund in the
amount of $25 was processed by Carmike Cinemas with funds to be retuned directly
to card used for transaction within 2-3 business days.
Thank
you.
Mr. [redacted]
*
After further review of your issue we have added 50 additional points to your Rewards account. Again, we apologize for the inconvenience and and hope to see you soon.
Thank you.
Dear Mrs. [redacted],
I am very sorry for the bad experience you had at our theater in West Melbourne and that we failed to properly follow-up on your concerns. I am taking action to solve both the original issue of a separate pick up location for online tickets and the later...
guest service problems. This location will be upgraded with ticketing kiosks so that our online ticket purchasers will be able to by-pass the line-que if they so desire. Recently, I personally visited West Melbourne and met with our Managing Director and District Manager. Together, we have mapped out a new strategy for guest service going forward. In the near future you will be receiving four pass tickets that I hope you will accept along with my apologies. I know you have many entertainment options and I appreciate you choosing Carmike Cinemas.
Sincerely,
[redacted]
Carmike Cinemas
Division Manager
My complaint is against the manager who, standing directly in front of me, chose to ignore me, without so much as a glance, and address the customer service agent. He couldn't even take a few seconds to apologize for the inconvenience. The was no display of even the slightest glimmer of care....
He just walked away. The only answer I received from them was that there was nothing they could do.
To whom it may concern,Let me apologize for the issues with the bed bug and the lack of communication from our home office. On a theatre level we had our exterminator come in to do an investigation and at that time nothing was found. We have a regular scheduled service and at...
that time they will continue to check for any issues. As for the lack of response to your voice mail, I certainly apologize for this. I can only assume the department that would handle this did not get your message. I again apologize for this issue and we will make sure it is addressed. I again apologize for your issues and will be glad to send you a refund for your troubles. We will send it to the address you listed via US Mail. Thank you again for sharing your concerns so that we can address them. Sincerely,[redacted]District Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted] -
Thank you for contacting Carmike Cinemas regarding a recent visit to our [redacted] facility in Huntsville. We are very sorry that your party was incorrectly charged at our box office; of course our goal is 100% guest satisfaction at all times.
Carmike...
Cinemas will be more than happy to provide you with the requested refund for the difference in the ticket price. Please visit the location at your convenience and we will process accordingly.
With many choices in entertainment, we're honored you choose Carmike Cinemas.
Respectfully,
[redacted]
District 03 Manager
Thank you for taking the time to let us know of this serious issue. We have addressed the issue with the local manager. While there are roof issues at this location that are curretnly under repair, no mold was found on location when inspected. There were water stained ceiling tiles. These have...
been cleaned and replaced. We will continue to replace these tiles when damaged by water until the roof replacement is complete.
Sincerely,
[redacted]
800-684-8780
Dear Mr. [redacted],
I am very sorry for...
the delay in assigning your rewards points and the lack of communication you experienced. Our Customer Service /Rewards supervisor has confirmed that your points have now been added to card number [redacted]. Reward points should show up on your account no later than 48 hours after the purchase. In the near future I will be mailing you two pass tickets that I hope you will accept along with my apologies for this frustrating experience. I know you have many entertainment options and I appreciate you choosing Carmike Cinemas.
Sincerely,
[redacted]
Carmike Cinemas
Division Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As there has been NO effort to contact me I am not sure what the issue seems to be. I submitted my statement which was very clear. Either they are going to honor my request or they will not. They have had ample time to contact me and have not made any attempts to do so. As the statement they made in response was vague not sure what their resolution will be. If they do follow thru I will advise however I have seen no indication of that.
Regards,
[redacted]
Dear Mrs. [redacted],
I am sorry for the aggravation caused by the double charge on your credit card. Our Bank Reconciliations Department tells me that the issue has now been resolved. If there is anything else we can to please do not hesitate to give us a call. I...
know you have many entertainment options and I appreciate you choosing Carmike Cinemas.
Sincerely,
[redacted]
Carmike Cinemas
Division Manager
On behalf of Carmike Cinemas I apologize for this bad experience at our theater in [redacted], FL. The technical and guest service issues mentioned in the report will be resolved right away. This guest will be contacted and the issue resolved to their satisfaction. Our patrons...
in this area have many entertainment options and I appreciate when they choose the Carmike Cinemas' Royal Palm 20 Theater.
Sincerely,
[redacted]
Carmike Cinemas
Division Manager