Phoenix Singles

After speaking with Morgan I gave this service a try! I have had the pleasure to work with Pat and her team at Phoenix Singles and it turned out way better than expected! They really do care about all of their clients and the events are so much fun and well organized!

RevDex.com:No I don't not accept the business resolve , I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In regards to Phoenix Singles response I tried to work this out with them 3 times . I called without getting a call back , till I put in a refund with [redacted] . Phoenix Singles is a RIP OFF they under mind you and bait and switch you I went my money back and this to be posted so that maybe I can save one more person from this nightmare. [redacted]

Phoenix Singles caters to the entire valleyWhile most of our events are located in the *** area, we try to host events valley wide to accommodate members that do not reside near the *** areaI have enclosed a list of ourmember events as well as their locations since
*** *** joinedSee attached Phoenix Singles Events*** willingly entered into contract with Phoenix Singles on March 7, 2014. Her initials by our cancellation policy indicate that she read and understood how to cancel her membershipAt the time she joined nowhere on her preference sheet did she disclose that she only wished to date someone that resided within miles of her residenceSee attached Phoenix Singles Preference sheet *** *** was actively using her membership program and selected men that lived further than miles of her residence as well as said yes to men that lived further than her claimed desired distance. As a gesture of goodwill we are willing to restart *** ***’s membership with a complimentary upgrade to our VIP membership providing *** *** is not currently in a relationship with one of the men she met through Phoenix SinglesIf *** *** is still single and would like to take advantage of our offer please have her call 480-941-to schedule a complimentary appointment with our member advisor, *** *** *** *** *** has been extremely successful at helping our members find that special someone. Just this year we have had 4 members get married, members announce their engagements and over one hundred members place their accounts inactive to date another member exclusivelyIf you would like any further explanation or documentation supporting the above mentioned facts, please feel free to contact meSincerely, *** *** Director EnclosuresMembershipAgreementPhoenixSingles Events***
*** Preference Sheet

We are currently in contact with *** and waiting on her response to resolve this complaintRegarding the profiles that were shown to ** *** on the day that she signed up with Phoenix Singles; all men were active at the time she joined. In fact, ** *** even
selected three of the four men that she showed interest in during her first visitThe fourth gentleman placed his account inactive from 8/1/to 11/4/and is currently active in our database*** *** has selected men that met her criteria of which responded favorably and contact information was exchangedAs with most companies, for every client with a complaint, there are many more that are very happy with their purchaseIn Phoenix Singles had members place their membership inactive to exclusively date another memberSix members announced their engagement and members were married We look forward to hearing from *** so we may help her find someone special *** ***Center Director

To Whom it may concern;Ms.[redacted] claim that she was unaware of the agreement to run her card is false. This was clearly stated on her Membership Agreement which was signed and initialed by Ms. [redacted] as well as the signed voucher which also has her signature.  Her membership representative...

called Ms. [redacted] on June 30th and was informed that she was driving and would return her call. No return call was ever received. On September 4th 2015 at 2:40 pm,  our manager called Ms. [redacted] and left a message to discuss  the letter we received and again no return call was received. As no cancellation request was ever received from Ms. [redacted] within the 3-day cancellation period, I would encourage  Ms.[redacted] to use her membership and allow Phoenix Singles to assist her in finding someone special.  As of January 1st 2016 to January 14th 2016  six of our members have announced their engagements. I have attached Ms. [redacted] memberships agreement as well as her signed voucher. If you would like any further explanation or documentation supporting the above mentioned facts, please feel free to contact me. Sincerely, Tammy S[redacted] Center Director

I spoke to my supervisor and we will stop her payments completely and she will no longer be a member of Phoenix Singles. Due to our 3 day rescission law, we cannot issue a refund for the payments she has already paid. Thank you, and if you have any further questions. you can give me a call.

Ms. [redacted] has been a member for about 3 months, she has a whole 12 month membership that we are more than happy to help her be proactive in. Due to Ms. [redacted] signing a contract with us, a refund will not be given. Phoenix Singles is more than willing to help Ms. [redacted] be proactive in her membership.

Phoenix Singles has stopped Ms. [redacted] payments for her deployment. She is more than welcome to contact us when she is back from deployment. Thank you.

As of this writing, March 1, 2017, I have received nothing from, "Phoenix  Singles", yet their response said the 19.95 dollars had been deposited into my checking account. My complaint has not been resolved.

January 22 2016Ms. [redacted] claims she was unaware her credit card information was on file and scheduled to be run on June 30th. Ms. [redacted] signed the voucher granting us permission to run the charge on June 30th 2015 which contained her credit card information. A copy of this voucher was included in my last response. The balance due was also written on her membership agreement which she also signed and was also attached in my previous response.  Ms. [redacted] received a call from her representative after she joined to answer any questions she might have and they spoke again on the June 30th briefly as Ms. [redacted] stated she was driving and would return her call.I encourage Ms. [redacted] to contact the office at (480) 941-0500 at her convenience to schedule a time for her Photo and Video session. We have already had four members announce their engagements and two members were marries just in the past three weeks. We are looking forward to assisting Ms. [redacted] in her quest to find love and companionship. Sincerely, Tammy S[redacted] Center Director

Dear [redacted], Ms. [redacted]’s representative has always been available to her and has even made several suggestions of men she felt she might be interested in.As with most companies, for every client with a complaint, there are many more that are very happy with their purchase In fact just this year we have had more success stories than the total amount of complaints any site has received about our organization. Currently Ms. [redacted] has a member that has selected her and is waiting for her to respond. As a gesture of goodwill, we are willing to schedule a new photo session for Ms. [redacted] to update her photos and have her meet with our member advisor, Mrs. [redacted] at no additional cost. Mrs.[redacted] has been very successful in assisting our members in finding thatspecial someone. In the event she is not in a serious relationship by the end of her membership we would be willing to grant her a complimentary renewal. If Ms. [redacted] would like to take advantage of this offer, please have her contact Mrs. [redacted] at ###-###-####. Sincerely, [redacted] Center Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not agree with Phoenix Singles response because I paid thousands of dollars for a service and have received very little if any help. I asked for help from [redacted] several times and got nothing. You are not allowed to try their service for any length of time to see if it fits your needs of which it does not fit mine. Since signing up I have done some resesrch and numerous people complaining about this place. I just want people to know what they are getting into before spending money for nothing. Go to [redacted] and there is people on there too. I wish I had someone to tell me how they operate. Also all those events cost money. After spending thousands of dollars they make you pay for the events. So not cool. I would not recommend this place to anyone. Oh and the 3 days they talk about is true but just when I was about to cancel and [redacted] calls me and plays on your insecurities. She tells me that I will be perfect for this and says I have nothing to worry about. I should have guessed right there that I was in trouble.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

We have bent over backwards in trying to assist [redacted] with her membership. As with most companies, for every clientwith a complaint, there are many more that are very happy with their purchase. In 2014 we have had 109 members place their accounts inactive to date another member exclusively, 6 members announce their engagements and 4 members getmarried. I was just informed by a member that he will be proposing on New Year’s Eve and I will be attending a wedding this weekend celebrating the union of two very happy and satisfied members. I am sorry that [redacted] is not happy withher membership, but I feel at this point we have done everything to try make her experience here a positive one. We wish her well.

In 2014 Phoenix Singles had 6 members announce their engagements and 8 members were married. Already in 2015 we have had 6 members announce their engagements and 2 members were married. In accordance with Arizona State Law, Phoenix Singles honors 3-day...

cancellations. Ms. [redacted] never made any attempt at cancelling her membership via the proper, state-sanctioned methods (via certified mail or hand-delivered letter) during her cancellation period, which is clearly stated on our contract that Ms. [redacted] signed.  While I can appreciate that Ms. [redacted] is frustrated that the [redacted] men she selected did not choose to meet her, Phoenix Singles works on a “mutual consent” basis and cannot guarantee that someone will respond favorably to them.  We provide opportunities and assist our members in any way we can, but we can’t guarantee specific results.  Currently Ms. [redacted] has a gentleman waiting for her to respond to his request to meet her. On Sunday April 26, 2015 we hosted a cooking class in North Phoenix, Sunday May 31st, 2015 we had cruise on Saguaro Lake, Sunday June 28th, 2015 we had a day trip to Sedona, Thursday July 16th, 2015 we will be hosting a learn to paint class in Mesa and on Friday August 21st we will be hosting a tequila tasting at a restaurant in Old Town Scottsdale. We try to accommodate our members’ schedules. If there is a day she would prefer an event to be held so she may attend, please have her contact [redacted] at ###-###-####. I would like to invite Ms. [redacted] to schedule a complimentary appointment with our member advisor, Mrs. [redacted]. She can assist Ms. [redacted] in her endeavors here at Phoenix Singles, and can hopefully point her in the right direction. Mrs. [redacted] has been extremely successful at helping our members find that special someone. Should you require any further documentation or have any questions please feel free to contact me at ###-###-####Sincerely, Tammy Smith Center Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this...

action and, if it does, will consider this complaint resolved.
[redacted]

It is impossible to be proactive with the membership, when I am not receiving appropriate profiles.  Remember, that I had to call _Phoenix Singles to ask for profiles.  I told Jasmine during the interview that I lived in Sun City and could not drive to Scottsdale daily or weekly to look at their data base.  Jasmine assured me that was no problem.  She said she would email me up to 5 profiles per day and to let her know which ones I was interested in contacting.  It didn't happen.  Jasmine sent me a total of 2 profiles, and I had to ask her for them.  Neither  one met the criteria I requested.  I received a total of 4 profiles, all of which I had to ask for.  None of them truly met the requirements I requested.  They never responded to any of my emails when I asked questions or told them how unhappy I was with their service.  They did not and would mot communicate with me unless I initiated a phone call.  How are they serving me?  What did I pay so much money for so far?  I have gotten nothing from them worthwhile. Phoenix Singles is scamming people.  Read Reviews on Phoenix Singles Reviews, www.Ripoffreport.com and Yelp.  Everyone is basically saying the same thing.  Phoenix Singles took their money and did not follow through with dating profiles.  They should not be allowed to continue doing so.  I have documentation to prove every word I've said and I hope you will put  forth some more effort into resolving this favorably for me. Thank you

I like this concept since where they take feedback on my experience with the matches. This allows them narrow down the search for next round. I found someone who is exactly same as me. Thank you so much Phoenix Singles for helping us to find each other.

Revdex.com:No I don't not accept the business resolve , 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. In regards to Phoenix Singles response I tried to work this out with them 3 times . I called without getting a call back , till I put in a refund with [redacted] . Phoenix Singles is a  RIP OFF  they under mind you and bait and switch you I went my money back and this to be posted so that maybe I can save one more person from this nightmare. [redacted]

I am happy beyond words. I was not sure if I will ever find a good partner especially via dating companies. The cost risk was nominal and hence I gave Phoenix Singles a try. They lived up to their reputation that I read across internet. Thank you!