PishPosh Baby

To Whom it May Concern,Here at PishPosh Baby we strive for 100% customer satisfaction.We are so very sorry that the customer feels we had not been forthcoming with any information regarding the status of her orderAt the time the order was placed, June 22, our website did state that the shipping
time frame for the item was 5-business daysThe customer then chose to place the order over the phone and while doing so the Baby Gear Expert stated many times that the item was new to the market and we could not guarantee that it would arrive by the time she requested. The customer then called in the next week requesting an update as to when the item would shipThe customer service representative tried to inform her that at the time, we had not gotten the stroller in our warehouse as of yet and we were waiting for an update from the manufacturerOn July 1st, we had finally gotten an update from the manufacturer and sent an e-mail to our customer letting her know there was a slight delay on the shipment and the item would ship in 3-business daysThere were no other updates for the order besides for that time frameThe changing of the shipping time frame mentioned above was posted on our website for new orders onlyAny orders already in our system did not reflect those changes.We were very excited that on July 5th, the shipment of the stroller did arrive in our warehouseThis was 2-business days earlier than the manufacturer had told usSince it was July 4th the day before, no shipments had arrived and orders were only able to be sent out on July 5thThe same day the customer called in asking for status on her orderWe had told her the great news that the stroller would be shipping out that dayThe customer was then very upset that it had only arrived in our warehouse that day and stated she had not received the e-mail with the update the week earlierAt that point the customer had requested free overnight shipping for the itemSince we offer free standard shipping for orders over $75, the order would arrive business days later, we had explained that overnight shipping of the stroller is a big expense and we are not authorized to offer that service for free but would look into the cost of the shipping for the customer.The quote came in at $for the overnight shipping and we only quoted to the customer $When we had told the customer the cost, she stated she would not pay the expense to overnight the shippingWe had explained that we would give her a partial refund of 5% back on her card for the inconvenience of the item not shipping in the time she had requested and issued her the refund on that same day, July 5thCustomer chose to still have the item shipped out to her and we did soToday July 7th, the item is showing it is due to be delivered by end of the day.We hope that all the above information was clear and shows how we did try our best to get the item out in a timely matterOnce again, we are so sorry that we were not able to get the item out sooner and had kept the customer updated as best as our ability.Thank you for your time, *** ***Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***,Thank you for your letterHope all is well.I appreciate you taking the time out to write to usWe
appreciate feedback from our customers.Here at PishPosh Baby we strive for 100% customer satisfaction
I am sorry you have been subjected
to such a frustrating
series of eventsWe understand how disappointing it can be when your
expectations are not metSince your order was placed and from the first time you asked
for an update, we have been setting up delivery for your *** *** * *** *** ***On our website it does state that delivery can
take between 1-weeks to set upThere seems to have been a glitch in our
system and we so apologize for the delayLooking at your order, I do see that you paid with a PishPosh
Baby Gift CertificateFor all of the frustrations and the long wait, I have
added $back on to your Gift CertificateWithin the next week you should be receiving a call from the
delivery company to set up a delivery date for your **
If you have any questions, or if there is anything I can
assist you , please let me knowYou can always reach out to me directly. My direct line is
*** *** ***We look forward to being in touch with you soon.Sincerely,*** *** Customer Service Manager

To Whom it May Concern, Here at PishPosh Baby we strive for 100% customer satisfactionWe are so very sorry that the customer feels we had not been forthcoming with any information regarding the status of her orderCustomer placed a drop ship order that ships directly from the manufacturerAs
posted on our website, all items from the manufacturer *** ship within 5-business days from when an order is placedWhen the customer called in for order status, we explained that we had not received tracking information from *** and we will contact the customer once we get an updateOur customer service department does not suggest the customer to contact the manufacturer directly to try and ensure that the above stated frustrations do not occur The order has been shipped out to the customer on the 7th business day from when the order was placedBefore we had been able to send the customer the tracking information, the customer had the credit card charge disputedOnce the charge was disputed, the customer did not want the item any longerOur claims department then had the package rerouted to our warehouse and cancelled the order for the customerThe customer was sent an e-mail regarding this as well We hope that all the above information was clear and shows how we did try our best to get the item out in a timely matterOnce again, we are so sorry that we were not able to get the item out sooner and had kept the customer updated as best as our abilityThank you for your time, Molly A*** Customer Service Manager

Complaint: ***
I am rejecting this response because: Pish Posh did not inform me they had cancelled the deliveryIn fact, they sent me an email with tracking info, which I forwarded on to the Recipient with a 8/06/delivery dateWhen it wasn't received the tracking info was checked & it was at this time we learned the delivery has been canceledAdditionally, I was never advised of the days delay in shipping nor was I told not to contact Baby dream however it was through *** *** "Monica" who advised me she hadn't received an order from Pish Posh & advised the ball was in Pish Posh court! By this time I was livid over the back-and-forth that I had receivedThis company has exhibited slipshod practicestheir response to you appear in actuality their response is not the factual contains omissions and is not a true depiction of what occurred Open till Saturday I had assumed everything was OK even sent and responding email to Molly thanking her and I appreciated her apology but that all changed once I learned they'd actually canceled the order without notifying me so no I'm not happy with their response It appears from reading other customer reviews my complaint is not new, in fact these complaints have been ongoing with this company
Regards,
*** ***

To Whom It May Concern,Here at PishPosh Baby we strive
for 100% customer satisfactionWe are very sincere in our apologies for the
errors that have occurred with this order.A
representative had confirmed with the customer that the order was shipping out
since our system stated that the item was in stockUnfortunately, our warehouse was
unable to locate the *** *** our customer purchaseDue to this issue, we offered our customer a different size *** from
the same collection to choose from as well as a further discounted priceThe
customer was not satisfied with a different *** and had requested a refund
issued to her own credit card for the gift card that had been used to place her orderWe are only able to issue a refund to the credit card
that had been used for the original purchase but the customer had not used her card to purchase the
gift cardThe customer, once aware of this,
agreed to accept an additional $towards her PishPoshBaby Gift Card for the inconvenience.If you have any questions, or if there is anything I can
assist you , please let me know.You can always reach out to me directly. My direct line is
*** *** ***We look forward to being in touch with you soon. Sincerely,*** *** Customer Service Manager

Complaint: ***
I am rejecting this response because:The business sent me a notice last week that the item was shipped and en routeThe yesterday they informed that they had miscalculated and that the item is actually no longer availableThey are also refusing to return the gift card with its original value of $to my father-in-law who had given this card as a present for our baby (on our request)They are instead trying to push another item on meI am talking to consumer rights lawyer early next week to highlight malpractices going on within this business including misinformation to customer, blackboxing information and fraudulent claims and messages

sans-serif;">From: [email protected] [mailto:[email protected]] Sent: Thursday, February 19, 10:AMTo: [email protected]: Website: Complaint Response
Business Response to a Complaint
Complaint ID#:
***
Company Name:
PishPosh Baby
Company Contact:
Kelly
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
Hi thereOrder# *** was placed on 12/As noted on our website when the order was placed, the Britax Pinnacle Clicktight Booster Circa would be available to ship out in 2- weeksThe item has been on back order by BritaxWe received an email from Britax that there has been a slight delay in their shipment and the Britax Pinnacle Clicktight Booster Circa car seats will be available to ship out by the end of the 4th weekAs soon as we received this update from Britax,we updated our customers right awayThe customers order for the Britax Pinnacle Clicktight Booster Circa shipped out on 1/I apologize if the above information was not clear to the customer when he reached out to PishPosh BabyThe customer received a $off his order.As a gesture of regret, I went ahead and applied an additional 10% off to the orderI will send an email confirmation of the credit right awayIf there is anything additional I can assist with, please let me know

Here at PishPosh Baby, we are very sorry for all of the
inconvenience that occurred with your initial order.We are very happy that you were able to use the additional
$on your gift cardYou* *** *** *** *** *** *** and your ***
R*** Adventure Happens Luggage Monkey ship directly from the manufacturer
These items ship between 5-business days to your addressThe other items on
your order, the *** *** *** *** *** *** *** *** *** *** *** *** *** shipped out as of 11/and are due to arrive by 11/3.Once again, we are very sorry for the troubles you had
experienced with us.If you have any questions, or if there is anything I
can assist you with, please let me know.You can always reach out to me directly. My direct
line is *** *** ***

Complaint: ***
I am rejecting this response because: The customer service rep *** has grossly misrepresented the exchange between us The offer to order a different *** was not madeIt took them days and an enquiry mail from me to track the order and days to confirm that the order was shippedwhich it turns out it was not... Being a marketing director for fortune clients globally, I am fully aware of some of the rules around gift cards and return policiesThe return was never asked to be made to meThat is a misrepresentation and goes further in showing how attentively the CSR was listeningOrder was placed to save further hassles and dealing with the businessI do not trust them to return the money to my father in law, the giftor of the present (upon my suggestion for my baby shower)The CSR continues to be smug, vague, pushy and unapologetic

Here at PishPosh Baby we strive for 100% customer satisfaction.I am sorry you have been subjected to such a frustrating series of eventsWe understand how disappointing it can be when your expectations are not metWhen your order was placed the *** Car Seat Stroller Red Love the website stated
that the *** would ship late-AugustI apologize that the original shipping time frame was not clear on your end.As soon as we found out there was a delay, we sent an e-mail to inform you that we were working on getting more information as to when we would ship out your *** Car Seat Stroller to you.Since we had not shipped the *** Car Seat Stroller out to you, we had only authorized your card but did not charge you for your order.We wish there was a way we would be able to ship the *** Car Seat Stroller Red Love, at this time, they are currently still on a delay from the manufacturing facility and it is beyond our control, we will only be able to ship late-September/early-OctoberIf the shipping date changes I will definitely keep you updated.If you have any questions, or if there is anything I can assist you , please let me know.You can always reach out to me directly. My direct line is ###-###-####.We look forward to being in touch with you soon.Sincerely, *** ***Customer Service Manager

To Whom It May Concern,Here at PishPosh Baby we strive
for 100% customer satisfactionWe are very sincere in our apologies for the
errors that have occurred with this order.A
representative had confirmed with the customer that the order was shipping out
since our system stated that the item was in stockUnfortunately, our warehouse was
unable to locate the *** *** our customer purchaseDue to this issue, we offered our customer a different size *** from
the same collection to choose from as well as a further discounted priceThe
customer was not satisfied with a different *** and had requested a refund
issued to her own credit card for the gift card that had been used to place her orderWe are only able to issue a refund to the credit card
that had been used for the original purchase but the customer had not used her card to purchase the
gift cardThe customer, once aware of this,
agreed to accept an additional $towards her PishPoshBaby Gift Card for the inconvenience.If you have any? questions, or if there is anything I can
assist you , please let me know.You can always reach out to me directly.? My direct line is
*** *** ***We look forward to being in touch with you soon.? Sincerely,*** *** Customer Service Manager

To Whom it May Concern,? This customer called in after noticing that the manufacture date on the car seat was from years earlierIn the offices, we are not aware of the manufacture dates on car seatsThe customer did purchase the car seat on sale that was directly from the manufacturerThe
manufacturer did create this sale to clear out inventory of older car seats.? We offered the customer either to return the car seat for a full refund or to get a $gift cardThe customer stated they did not want to return the car seat at this time and was not happy with that amountso we offered a $gift cardThe customer stated they were still not satisfied with this optionThe customer kept saying they paid $for the car seat and that they would take a $refundAfter looking through the order for thoroughly, we noticed the customer only paid $We offered to refund the customer the amount until the full price paid was $(more than 40% off retail price)Customer was not satisfied with this and in the end agreed to take the $gift card offered earlier in the conversationWe tried our best as a company to have a resolution that the customer was satisfied withWe did want to take back the car seat but he refused to send it back.Thank you for your time.Molly A***Customer Service Manager

To Whom it May Concern, Here at PishPosh Baby we strive for 100% customer satisfactionWe are so very sorry that the customer feels we had not been in touch with her soonerDue to a holiday break, we were not able to get back to the customer as quickly as our usual response time? We have
been in touch with the customer as well as the manufacturer to ensure that our customer receives the correct item as soon as possibleOnce the manufacturer ships out the customer’s item, they will inform the customer directly when it should be arriving Once again, we apologize the customer’s frustration with the delayed response to her e-mail and look forward to making sure she has all items and is satisfiedThank you for your time, Molly A*** Customer Service Manager

Dear ***,Thank you for your letterHope all is well.I appreciate you taking the time out to write to usWe
appreciate? feedback from our customers.Here at PishPosh Baby we strive for 100% customer satisfactionI am sorry you have been subjected to such a frustrating
series of eventsWe
understand how disappointing it can be when your
expectations are not metSince your order was placed and from the first time you asked
for an update, we have been setting up delivery for your ***? *** * *** *** ***On our website it does state that delivery can
take between 1-weeks to set upThere seems to have been a glitch in our
system and we so apologize for the delay.Looking at your order, I do see that you paid with a PishPosh
Baby Gift CertificateFor all of the frustrations and the long wait, I have
added $back on to your Gift CertificateWithin the next week you should be receiving a call from the
delivery company to set up a delivery date for your **If you have any? questions, or if there is anything I can
assist you , please let me know.You can always reach out to me directly.? My direct line is
*** *** ***We look forward to being in touch with you soon.Sincerely,*** *** Customer Service Manager

Here at PishPosh Baby we strive for 100% customer satisfaction.I am sorry you have been subjected to such a frustrating series of events. We understand how disappointing it can be when your expectations are not met. When your order was placed the [redacted] Car Seat Stroller Red Love the website stated...

that the [redacted] would ship late-August. I apologize that the original shipping time frame was not clear on your end.As soon as we found out there was a delay, we sent an e-mail to inform you that we were working on getting more information as to when we would ship out your [redacted] Car Seat Stroller to you.Since we had not shipped the [redacted] Car Seat Stroller out to you, we had only authorized your card but did not charge you for your order.We wish there was a way we would be able to ship the [redacted] Car Seat Stroller Red Love, at this time, they are currently still on a delay from the manufacturing facility and it is beyond our control, we will only be able to ship late-September/early-October. If the shipping date changes I will definitely keep you updated.If you have any  questions, or if there is anything I can assist you , please let me know.You can always reach out to me directly.  My direct line is ###-###-####.We look forward to being in touch with you soon.Sincerely,    [redacted]Customer Service Manager

Response:
The customer is correct. The customer was charged $399.99 on 12/1 when the order was placed. Since the order was paid with [redacted] there is not actual hold on the card and the funds are taken out right away. I apologize again that I missed the method pf payment. The 20% off was applied to the order. As noted on our website when the order was placed, the Baby Jogger City Select Double 2014 Ruby was marked as $499.99, since we were running a promotion due to Black Friday Cyber Monday, we applied a 20% discount to the order (which brought the price down to $399.99) We had sent out an email on 12/7 that there has been a delay in the shipment and that the Baby Jogger City Select Double 2014 Ruby would ship out in 8-12 business days. Once again I would like to apologize if you did not receive this email - sometimes the email can go the junk or spam folder. If there is anything additional I can assist with, please let me know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because:
I am aware of PishPoshBabys response and I find it to be exactly as expected from this company - fabricated. At no time was I advised my item would be shipped so late. Which is the reason for my complaint in the first place!  Had I been told this it would have been much easier to work with this company as previously stated. Attached is a copy of my order - clearly showing my item as "in stock" coming directly from PISHPOSHBaby. No delay revealed there. That is the biggest problem I have had. They were not truthful at any point in time. Also please note there were two emails asking to "please bear with them" as they sort out their orders during a busy season. Which I did - please remember I gave them two weeks before I contacted them.Also, I have attached a copy of my credit card statement showing the charge for $399.99 at the time of purchase (11/30) There was no hold. This was an actual charge I was required to pay [redacted] Services before receiving my item. As for their claim that I received additional 20% off my order, I would love to know who received my $80! The charge on 11/30 was $399.99 and to this day remains $399.99 which is reflected in both my original item invoice, PishPoshBabys response here, and my credit card statement.  This is beyond absurd.  
Regards,
[redacted]

Here at PishPosh Baby we strive for 100% customer satisfaction.
font-family: arial, sans-serif;">I am sorry you have been subjected to such a frustrating series of events. We understand how disappointing it can be when your expectations are not met. When your order was placed the [redacted] Car Seat Stroller Red Love the website stated that the [redacted] would ship late-August. I apologize that the original shipping time frame was not clear on your end.
As soon as we found out there was a delay, we sent an e-mail to inform you that we were working on getting more information as to when we would ship out your [redacted] Car Seat Stroller to you.
Since we had not shipped the [redacted] Car Seat Stroller out to you, we had only authorized your card but did not charge you for your order.
We wish there was a way we would be able to ship the [redacted] Car Seat Stroller Red Love, at this time, they are currently still on a delay from the manufacturing facility and it is beyond our control, we will only be able to ship late-September/early-October. If the shipping date changes I will definitely keep you updated.
If you have any  questions, or if there is anything I can assist you , please let me know.
You can always reach out to me directly.  My direct line is ###-###-####.
We look forward to being in touch with you soon.
Sincerely,
    
[redacted]
Customer Service Manager