PishPosh Baby

Review: I ordered a chest of drawers for my son's nursery for $500 (delivery included) about a month ago. I have received NO updates and cannot locate my transaction. Online chat people have been skirting the issue promising to 'let me know when they have an update' several times over. No updates yet, no shipping details nothing. The money has gone into vacuum and no one has any accountability for it. I have no expected date for delivery from any of the communications. They have not attempted to call me and remain smug over the status of things.Desired Settlement: Either deliver the chest of drawers asap in perfect condition OR refund the $500 immediately.

Business

Response:

Dear [redacted],Thank you for your letter. Hope all is well.I appreciate you taking the time out to write to us. We

appreciate feedback from our customers.Here at PishPosh Baby we strive for 100% customer satisfaction. I am sorry you have been subjected to such a frustrating

series of events. We understand how disappointing it can be when your

expectations are not met. Since your order was placed and from the first time you asked

for an update, we have been setting up delivery for your [redacted]. On our website it does state that delivery can

take between 1-3 weeks to set up. There seems to have been a glitch in our

system and we so apologize for the delay.Looking at your order, I do see that you paid with a PishPosh

Baby Gift Certificate. For all of the frustrations and the long wait, I have

added $50 back on to your Gift Certificate. Within the next week you should be receiving a call from the

delivery company to set up a delivery date for your **If you have any questions, or if there is anything I can

assist you , please let me know.You can always reach out to me directly. My direct line is

[redacted]We look forward to being in touch with you soon.Sincerely,[redacted] Customer Service Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The business sent me a false notice last week that the item was shipped and en route. The yesterday they informed that they had miscalculated and that the item is actually no longer available. They are also refusing to return the gift card with its original value of $500 to my father-in-law who had given this card as a present for our baby (on our request). They are instead trying to push another item on me. I am talking to consumer rights lawyer early next week to highlight malpractices going on within this business including misinformation to customer, blackboxing information and fraudulent claims and messages.

Business

Response:

To Whom It May Concern,Here at PishPosh Baby we strive

for 100% customer satisfaction. We are very sincere in our apologies for the

errors that have occurred with this order.A

representative had confirmed with the customer that the order was shipping out

since our system stated that the item was in stock. Unfortunately, our warehouse was

unable to locate the [redacted] our customer purchase. Due to this issue, we offered our customer a different size [redacted] from

the same collection to choose from as well as a further discounted price. The

customer was not satisfied with a different [redacted] and had requested a refund

issued to her own credit card for the gift card that had been used to place her order. We are only able to issue a refund to the credit card

that had been used for the original purchase but the customer had not used her card to purchase the

gift card. The customer, once aware of this,

agreed to accept an additional $50 towards her PishPoshBaby Gift Card for the inconvenience.If you have any questions, or if there is anything I can

assist you , please let me know.You can always reach out to me directly. My direct line is

[redacted]We look forward to being in touch with you soon. Sincerely,[redacted] Customer Service Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The customer service rep [redacted] has grossly misrepresented the exchange between us 1. The offer to order a different [redacted] was not made. It took them 25 days and an enquiry mail from me to track the order and 7 days to confirm that the order was shipped. which it turns out it was not... 2. Being a marketing director for fortune 500 clients globally, I am fully aware of some of the rules around gift cards and return policies. The return was never asked to be made to me. That is a misrepresentation and goes further in showing how attentively the CSR was listening3. Order was placed to save further hassles and dealing with the business. I do not trust them to return the money to my father in law, the giftor of the present (upon my suggestion for my baby shower)4. The CSR continues to be smug, vague, pushy and unapologetic.

Business

Response:

Here at PishPosh Baby, we are very sorry for all of the

inconvenience that occurred with your initial order.We are very happy that you were able to use the additional

$50 on your gift card. You[redacted] and your [redacted]

R[redacted] Adventure Happens Luggage Monkey ship directly from the manufacturer.

These items ship between 5-7 business days to your address. The other items on

your order, the [redacted] shipped out as of 11/2 and are due to arrive by 11/3.Once again, we are very sorry for the troubles you had

experienced with us.If you have any questions, or if there is anything I

can assist you with, please let me know.You can always reach out to me directly. My direct

line is [redacted]

Review: I ordered curtain panels on May 28,2014. When I placed the order, the sales rep told me that I will receive them in 7-10 business days. The 10th business day NOT including the day I placed the order was June 11th. It is now over a week later (June 20th) and I have not received them in the mail. They did not hesitate to charge my credit card that day. I just placed a call to see what happened. The PishPosh rep that I spoke with today called the company where they are from (New Arrivals Inc) and she informed me that they were shipped and should be delivered by the beginning of next week. That is almost 2 weeks after they should have been delivered. The rep on the phone today was very sorry and felt bad (and I know it is out of her control); however, I am very dissatisfied with this company. It was my first time ordering from them and I loved their products and was excited to order from them in the future. After this, I would be very hesitant. Someone should have informed me of the delay if they were on back order or something. You charge my credit card and say to expect delivery in 7-10 business days and then I have to call the company over a week later to see what is going on.Desired Settlement: I would like some sort of compensation.

Business

Response:

Thank you for your recent order.

Here at PishPoshBaby we strive for 100% customer satisfaction. I am

really sorry for the delay in shipping and I do apologize on behalf of

PishPoshBaby and New Arrivals.

I applied a 10% discount to your order and refunded the difference to

your credit card. You should have received your order this past week.

In the future if you would like to place an order I would be more than

happy to help you over the phone and ensure everything runs smoothly. My direct

phone number here is [redacted]

Have a great day and thanks again for your order and patience.

Your Mom Rep, [redacted]

I ordered a car seat well over 2 months ago and still haven't received even a shipping notice. They said that there is a shipping delay but if I would of known it was going to take so long to get the car seat I would have never ordered it. I also ordered a few items that go with the car seat and they keep giving me dates of when theses items will be shipped and then they never get shipped. I had to end up spending more money because of PishPoshBaby because I will be having my daughter before the car seat will even ship therefore, I had to go out and spend more money and buy a second car seat. Their customer service is no help and they are just a nightmare.

Review: I placed an order for a [redacted] car seat/stroller over 3 weeks ago through Pish Posh Baby. The website states it was in stock at the time I placed the order. I never received any shipping information. After emailing 2 weeks ago to get shipping information, I was told that the seat would ship at the end of the month. That would be 4 weeks after ordering. Then, today (8/28/15), I was notified that there is an indefinite delay on the car seat/stroller. I feel that the shipping time is beyond ridiculous and that I am being taken advantage of by the company after spending a lot of money.Desired Settlement: I want the seat shipped immediately.

Business

Response:

Here at PishPosh Baby we strive for 100% customer satisfaction.I am sorry you have been subjected to such a frustrating series of events. We understand how disappointing it can be when your expectations are not met. When your order was placed the [redacted] Car Seat Stroller Red Love the website stated that the [redacted] would ship late-August. I apologize that the original shipping time frame was not clear on your end.As soon as we found out there was a delay, we sent an e-mail to inform you that we were working on getting more information as to when we would ship out your [redacted] Car Seat Stroller to you.Since we had not shipped the [redacted] Car Seat Stroller out to you, we had only authorized your card but did not charge you for your order.We wish there was a way we would be able to ship the [redacted] Car Seat Stroller Red Love, at this time, they are currently still on a delay from the manufacturing facility and it is beyond our control, we will only be able to ship late-September/early-October. If the shipping date changes I will definitely keep you updated.If you have any questions, or if there is anything I can assist you , please let me know.You can always reach out to me directly. My direct line is ###-###-####.We look forward to being in touch with you soon.Sincerely, [redacted]Customer Service Manager

Review: I purchased a Chicco Cortina Travel System "Element" on 11/27/2014. I received an update on 12/4/2014 that the item has been discontinued and I was asked to pick a different color. There was no apology for the inconvenience, no compensation for the delay, in that correspondence. With a little disappointment, I selected Chicco Cortina Travel System "Sedona", but even this product hasn't been shipped yet. I have been provided various different estimates in my email and chat interactions. Most retailers ship orders in the holiday season in less than a couple of days. But even if it really takes them 8 to 10 days to get the product to me, I should have received it by 12/12/2014. The order is clearly delayed by over a week now. I find PishPosy Baby's business practices poor and unfair.Desired Settlement: I would like PishPosh Baby to deliver Chicco Cortina Travel System "Sedona" and compensate me for a change in color and delayed in delivery.

Business

Response:

Review: I placed an order with this company on 11/30/14 and paid for my product immediately. I received an order confirmation email with all of my details that evening. A $400 charge was placed on my credit card.

I waited 2 weeks and still had not heard anything further with regard to my order, and I decided it was time to contact the company to find out what the delay was.

12/9/14 I sent a detailed email expressing my concern that I was charged for an order and heard nothing further. I received no response.

12/10/14 I called the company to speak with "Kelly" whom I was told was in charge. She was not available. She never returned my phone call

12/11/14 I sent another detailed email asking for help. That evening I received a response from Kelly saying my order would be shipping out next week. At this point I was upset with the customer service, but happy I would be getting my item before Christmas. This item was to be a gift. Kelly further explained I would be notified of shipping via email.

The week of 12/14/14 came and went with no shipping update. So again I reached out to PishPosh to find out what my status was on 12/17/14. I received no answer and I called customer service again directly.

There I was met with different answers as to where my product was, when it would be shipping, the status of their stock and why it had not yet shipped as promised. I asked multiple times if they even had my item, as I was afraid to wait any longer for Christmas delivery, and I had already been charged and would need time to reverse my charge. I did not get a straight answer and was hurried off the phone.

Very upset and confused I sent emails to every email address I could find from them letting them know what happened. I went to their [redacted] to voice my concerns publicly.

12/18/14 I received an email response asking me to "hang in there" and that I was on the "priority list." They expected the item to arrive in another "5-6 business days." I was absolutely beside myself. They had held onto my money, and never even. had the product in their possession as advertised. I answered the email with more questions, and I never received a response.

12/22/14 I asked again for an update. I was given two ship dates 12/23 or 12/26. Then they told me that it would be 12/26. No hope for this item for Christmas.

This company completely ripped me off. I was never told the item was not in stock, even though they advertised it as such. I believe the reason being that they didn't want me to ask for a refund and shop elsewhere. I was given the run around for a month, meanwhile they had already been paid out of my pocket. If I had been told the honest truth up front I may have felt better about what happened and being lead on for so long but I never was. They never apologized, compensated, or did anything to ease my mind from their terrible actions. Pishposhbaby is an unethical company and I as a consumer deserve some answers as to why I was treated so poorly.Desired Settlement: The least I deserve is compensation for what I have endured with this company. Whether that be a full or partial refund.

Business

Response:

Review: hi I have two problems, first I tried to place and order but online would never give me a confirmation if kept freezing up, so I gave up I even tried to call but there was none there , I went on the next day to try again and was able to place the order and there was a coupon to my excitement I applied the coupon and when I cashed out it said my total was 84.19, I was excited , later on that day I had to log onto my pay pal account only to notice that the first order did infact go through somehow even though it did not show up on my end, and my second order went through but it charged me the full price 129.99 not the price that was on my order of 84.19 is confirmed and ordered page

the first order was [redacted]

that never went through on my end, I called about this , this morning but she said I have to pay to mail it back , this is totally unfair as the order never showed as going through and I called to try to rectify the problem when I noticed it but you had no one on there for several days to help until today.

the second order was [redacted] that order when I checked out showed a discount and the total was 84.19 I have a copy of this in my phone from when I cashed out I can email to you, but I am upset that this is not being honored when that was what it told me when I cashed out , that is the agreed upon rate you have no right to decide to change it, when I clicked buy it was based on the 84.19 ,it was obviously some type or problem in your system, and should be honored

I have now called the pish posh twice and spoken to [redacted] she is not very willing to help ,she said I have to mail back the first stroller at my expense, which is not fair for me to have to pay 30 to ship it back because of their system not working correctly, the second order I would like to keep but I want it for the agreed price that it showed as confirmed with my order of 84.19, not the price they changed it to after I bought it, this is Bait and switch and Ilegal.Desired Settlement: I would like the first stroller to be returned back and return shipping paid for By pish posh since it was not showing as ordered with a confirmation then I never actually placed this order, I would like the honored price of 84.19 on the second order as my order said I was charged and I would like this to be relayed to the owner of the company [redacted] in customer service says there is no other manager than her, no other person to talk to, I said I wanted to speak to the owner she said there is no owner there and she is not allowed to give out that information, but none else can help me, this is a very sad excuse for a company with customer service that has a recording that they want me to spend time with my baby and I have been dealing with this for 3 hours now today ,

Business

Response:

Horrible customer service. Did nothing to resolve my issue and instead ignored emails. No I would not like a discount from your company because I will never order from pish posh ever again. I will tell my neighbors friends family and whoever else has a child to never order from pish posh. I'll make sure to let my fellow mothers on Instagram (over 60,000 followers) who follow me to never order from this company.

Review: I ordered a Britax Pinnacle Clicktight Booster 2015 Circa on 12/28/14 and received an email from PishPosh Baby confirming my order. The email contained a link to check the status of my order, but nothing happened when I clicked the link. I emailed PishPosh Baby on 01/09/15 advising that the link provided in their email did not work. I received a reply from Kelly on 01/12/15 stating, "As noted on our website when you placed your order, the Britax Pinnacle Clicktight Booster 2015 Circa ships out in 2-4 weeks. I apologize if this was not clear on your end." Kelly's reply seemed condescending and did not provide an explanation of why I was unable to check the status of my order using the link contained in my confirmation email. I received some follow-up emails from PishPosh Baby apologizing for any inconvenience I was experiencing. I sent a second email to PishPosh Baby on 01/26/15 stating that it had been over four weeks since I placed my order and my item still had not been shipped. I eventually received my item more than five weeks after placing my order. PishPosh Baby never offered any discount to make up for the poor customer service I received from Kelly or the unacceptable amount of time it took to receive my item.Desired Settlement: I think that PishPosh Baby should offer me a partial refund. Waiting five weeks to receive my son's new car seat caused a lot of frustration because it required me to swap his current car seat between two vehicles on a daily basis.

Business

Response:

From: [email protected] [mailto:[email protected]] Sent: Thursday, February 19, 2015 10:54 AMTo: [email protected]: Website: Complaint Response