PishPosh Baby

Complaint: [redacted]
I am rejecting this response because:The business sent me a false notice last week that the item was shipped and en route. The yesterday they informed that they had miscalculated and that the item is actually no longer available. They are also refusing to return the gift card with its original  value of $500 to my father-in-law who had given this card as a present for our baby (on our request). They are instead trying to push another item on me. I am talking to consumer rights lawyer early next week to highlight malpractices going on within this business including misinformation to customer, blackboxing information and fraudulent claims and messages.

Complaint: [redacted]
I am rejecting this response because:I think we are way past "please check your junk email" at this point.  Please see attached more of the email correspondence between myself and multiple people at PishPoshBaby. To redierate:12/9 - I reached out for status. No answer.12/11 - reached out for status again. 12/11- response from PPB saying my order will ship out "sometime next week" (no mention of any problems, back orders or additional wait time, or any previous mention of a "junk" email problem) 12/17 - I bypassed email and called customer service. No solid answers and order was to ship this week as stated in email.  Order did not ship. 12/18 - PPB responds saying the stroller is NOT IN STOCK and will be arriving in 5-6 business days. Please see original order showing that PishPoshBaby listed my item as "in stock"which was untrue from the start and never gave me the opportunity to know that.  I hope other customers will see what happened here and see their responses to me, not taking any blame - just deflecting it onto "junk email" and "PayPal".  Please also check their FaceBook page, as many people are having the same problem I am and they are posting it on there. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Pish Posh did not inform me they had cancelled the delivery. In fact, they sent me an email with tracking info, which I forwarded on to the Recipient with a 8/06/16 delivery date. When it wasn't received the tracking info was checked & it was at this time we learned the delivery has been canceled. Additionally, I was never advised of the 7 days delay in shipping nor was I told not to contact Baby dream however it was through [redacted] "Monica" who advised me she hadn't received an order from Pish Posh & advised  the ball was in Pish Posh court! By this time I was livid over the back-and-forth that I had received. This company has  exhibited slipshod practices. their response to you appear in actuality their response is not the factual contains omissions and is not a true depiction of what occurred.  Open till Saturday I had assumed everything was OK even sent and responding email to Molly thanking her and I appreciated her apology but that all changed once I learned they'd actually canceled the order without notifying me so no I'm not happy with their response.  It appears from reading other customer reviews my complaint is not new, in fact these complaints have been ongoing with this company.  
Regards,
[redacted]

The customer purchased a Chicco Cortina Keyfit 30 travel system in the Element color on 11/25. We let the customer know right away on 12/4 (after the holiday) that we received notification from chicco and the item is no longer available in that color. We apologized numerous times and applied a...

Black Friday/Cyber Monday discount to his order. The customer Updated his order to the Chicco Cortina KeyFit 30 Travel System in the Sedona color. Mr [redacted] order shipped out on 12/26. We as well told him that we would apply an exclusive discount on his next order.

Complaint: [redacted]
I am rejecting this response because: The customer service rep [redacted] has grossly misrepresented the exchange between us 1. The offer to order a different [redacted] was not made. It took them 25 days and an enquiry mail from me to track the order and 7 days to confirm that the order was shipped. which it turns out it was not... 2. Being a marketing director for fortune 500 clients globally, I am fully aware of some of the rules around gift cards and return policies. The return was never asked to be made to me. That is a misrepresentation and goes further in showing how attentively the CSR was listening3. Order was placed to save further hassles and dealing with the business. I do not trust them to return the money to my father in law, the giftor of the present (upon my suggestion for my baby shower)4. The CSR continues to be smug, vague, pushy and unapologetic.

We received a complaint letter from [redacted] that she placed two orders by accident - We sent her a return shipping label to return the second stroller. The customer as well thought she had been overcharged (she was not) we went ahead and applied an additional discount to her order....

All has been resolved and the customer is satisfied

Response:The customer is correct. The customer was charged $399.99 on 12/1 when the order was placed. Since the order was paid with [redacted] there is not actual hold on the card and the funds are taken out right away. I apologize again that I missed the method pf payment. The 20% off was applied to the order. As noted on our website when the order was placed, the Baby Jogger City Select Double 2014 Ruby was marked as $499.99, since we were running a promotion due to Black Friday Cyber Monday, we applied a 20% discount to the order (which brought the price down to $399.99) We had sent out an email on 12/7 that there has been a delay in the shipment and that the Baby Jogger City Select Double 2014 Ruby would ship out in 8-12 business days. Once again I would like to apologize if you did not receive this email - sometimes the email can go the junk or spam folder. If there is anything additional I can assist with, please let me know.

Here at PishPosh Baby, we are very sorry for all of the
inconvenience that occurred with your initial order.We are very happy that you were able to use the additional
$50 on your gift card. You[redacted] and your [redacted]
R[redacted] Adventure Happens Luggage Monkey ship directly from the manufacturer.
These items ship between 5-7 business days to your address. The other items on
your order, the [redacted] shipped out as of 11/2 and are due to arrive by 11/3.Once again, we are very sorry for the troubles you had
experienced with us.If you have any  questions, or if there is anything I
can assist you with, please let me know.You can always reach out to me directly.  My direct
line is [redacted]

Complaint: [redacted]
I am rejecting this response because:
 
The customer service rep [redacted] has grossly misrepresented the exchange between us
 
1. The offer to order a different [redacted] was not made. It took them 25 days and an enquiry mail from me to track the order and 7 days to confirm that the order was shipped. which it turns out it was not... 
2. Being a marketing director for fortune 500 clients globally, I am fully aware of some of the rules around gift cards and return policies. The return was never asked to be made to me. That is a misrepresentation and goes further in showing how attentively the CSR was listening
3. Order was placed to save further hassles and dealing with the business. I do not trust them to return the money to my father in law, the giftor of the present (upon my suggestion for my baby shower)
4. The CSR continues to be smug, vague, pushy and unapologetic.

Complaint: [redacted]
I am rejecting this response because:
The business sent me a false notice last week that the item was shipped and en route. The yesterday they informed that they had miscalculated and that the item is actually no longer available. They are also refusing to return the gift card with its original  value of $500 to my father-in-law who had given this card as a present for our baby (on our request). They are instead trying to push another item on me. I am talking to consumer rights lawyer early next week to highlight malpractices going on within this business including misinformation to customer, blackboxing information and fraudulent claims and messages.

To Whom it May Concern, Here at PishPosh Baby we strive for 100% customer satisfaction. We are so very sorry that the customer feels we had not been forthcoming with any information regarding the status of her order. Customer placed a drop ship order that ships directly from the...

manufacturer. As posted on our website, all items from the manufacturer [redacted] ship within 5-7 business days from when an order is placed. When the customer called in for order status, we explained that we had not received tracking information from [redacted] and we will contact the customer once we get an update. Our customer service department does not suggest the customer to contact the manufacturer directly to try and ensure that the above stated frustrations do not occur. The order has been shipped out to the customer on the 7th business day from when the order was placed. Before we had been able to send the customer the tracking information, the customer had the credit card charge disputed. Once the charge was disputed, the customer did not want the item any longer. Our claims department then had the package rerouted to our warehouse and cancelled the order for the customer. The customer was sent an e-mail regarding this as well. We hope that all the above information was clear and shows how we did try our best to get the item out in a timely matter. Once again, we are so sorry that we were not able to get the item out sooner and had kept the customer updated as best as our ability. Thank you for your time,   Molly A[redacted] Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am glad you were able to get the vendor to ship the item right away. I am disappointed with a lack of compensation offered by the vendor for a delay on this order. I am not inclined to doing business with them in the future. I just hope they deliver the correct item in good condition, so that I don't have to deal with them again.Thanks again for helping me out, Revdex.com!!

I absolutely love Pish Posh Baby. I ordered every single item from there from my car seat to my stroller to my high chair and every single one was shipped on time, in perfect condition. They even threw in a free gift with my stroller which my daughter loves. Their customer service updated me when the car seat was on back order from the company, and shipped it right when it came back in stock. They were helpful with their advice too. I recommended them to all of my friends.

From: [email protected] [mailto:[email protected]] Sent...⇄ February 19, 2015 10:54 AMTo: [email protected]: Website: Complaint Response Business Response to a ComplaintComplaint ID#:[redacted]Company Name:PishPosh BabyCompany Contact:KellyCompany...

Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:Response:Hi there. Order# [redacted] was placed on 12/28. As noted on our website when the order was placed, the Britax Pinnacle Clicktight Booster 2015 Circa would be available to ship out in 2- 4 weeks. The item has been on back order by Britax. We received an email from Britax that there has been a slight delay in their shipment and the Britax Pinnacle Clicktight Booster 2015 Circa car seats will be available to ship out by the end of the 4th week. As soon as we received this update from Britax,we updated our customers right away. The customers order for the Britax Pinnacle Clicktight Booster 2015 Circa shipped out on 1/29. I apologize if the above information was not clear to the customer when he reached out to PishPosh Baby. The customer received a $10 off his order.As a gesture of regret, I went ahead and applied an additional 10% off to the order. I will send an email confirmation of the credit right away. If there is anything additional I can assist with, please let me know.

Response:
[redacted] placed an order an order for the Baby Jogger City Select Double 2014 Ruby on 11/30. Her card has been authorized at that time for the amount of $399.99 and had not been charged. We sent the customer an email on 12/7 letting her know that her order will be shipping out in 8-12 business days. Customer called again on 12/11 for status, we told her, her order will be shipping out by 12/23. We were in touch with the customer multiple times after that. The customers order did ship out on 12/23. We sent [redacted] an email on 12/23 with the tracking information. The customer card has been charged on 12/23 for the amount of $399.99. The customer as well received a 20% discount on her order. Let me know if I can assist further.

Dear [redacted],Thank you for your letter. Hope all is well.I appreciate you taking the time out to write to us. We
appreciate  feedback from our customers.Here at PishPosh Baby we strive for 100% customer satisfaction. I am sorry you have been subjected to such a frustrating
series of events. We...

understand how disappointing it can be when your
expectations are not met. Since your order was placed and from the first time you asked
for an update, we have been setting up delivery for your [redacted]. On our website it does state that delivery can
take between 1-3 weeks to set up. There seems to have been a glitch in our
system and we so apologize for the delay.Looking at your order, I do see that you paid with a PishPosh
Baby Gift Certificate. For all of the frustrations and the long wait, I have
added $50 back on to your Gift Certificate. Within the next week you should be receiving a call from the
delivery company to set up a delivery date for your **If you have any  questions, or if there is anything I can
assist you , please let me know.You can always reach out to me directly.  My direct line is
[redacted]We look forward to being in touch with you soon.Sincerely,[redacted] Customer Service Manager

Response:[redacted] placed an order an order for the Baby Jogger City Select Double 2014 Ruby on 11/30. Her card has been authorized at that time for the amount of $399.99 and had not been charged. We sent the customer an email on 12/7 letting her know that her order will be shipping out in 8-12...

business days. Customer called again on 12/11 for status, we told her, her order will be shipping out by 12/23. We were in touch with the customer multiple times after that. The customers order did ship out on 12/23. We sent [redacted] an email on 12/23 with the tracking information. The customer card has been charged on 12/23 for the amount of $399.99. The customer as well received a 20% discount on her order. Let me know if I can assist further.

The customer purchased a Chicco Cortina Keyfit 30 travel system in the Element color on 11/25. We let the customer know right away on 12/4 (after the holiday) that we received notification from chicco and the item is no longer available in that color. We apologized numerous times and applied a Black Friday/Cyber Monday discount to his order. The customer Updated his order to the Chicco Cortina KeyFit 30 Travel System in the Sedona color. Mr [redacted] order shipped out on 12/26. We as well told him that we would apply an exclusive discount on his next order.

We received a complaint letter from [redacted] that she placed two orders by accident - We sent her a return shipping label to return the second stroller. The customer as well thought she had been overcharged (she was not) we went ahead and applied an additional discount to her order. All has been resolved and the customer is satisfied

To Whom it May Concern, Here at PishPosh Baby we strive for 100% customer satisfaction. We are so very sorry that the customer feels we had not been forthcoming with any information regarding the status of her order. Customer placed a drop ship order that ships directly from the manufacturer. As...

posted on our website, all items from the manufacturer [redacted] ship within 5-7 business days from when an order is placed. When the customer called in for order status, we explained that we had not received tracking information from [redacted] and we will contact the customer once we get an update. Our customer service department does not suggest the customer to contact the manufacturer directly to try and ensure that the above stated frustrations do not occur. The order has been shipped out to the customer on the 7th business day from when the order was placed. Before we had been able to send the customer the tracking information, the customer had the credit card charge disputed. Once the charge was disputed, the customer did not want the item any longer. Our claims department then had the package rerouted to our warehouse and cancelled the order for the customer. The customer was sent an e-mail regarding this as well. We hope that all the above information was clear and shows how we did try our best to get the item out in a timely matter. Once again, we are so sorry that we were not able to get the item out sooner and had kept the customer updated as best as our ability. Thank you for your time,   Molly A[redacted] Customer Service Manager