Pivotal Home Solutions

Initial Business Response /* (1000, 8, 2014/12/08) */
I have notified the Revdex.com that this issue can only be investigated by [redacted] and as such, have forwarded the complaint to them.
Initial Consumer Rebuttal /* (3000, 19, 2014/12/12) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
Answer to their questions. The complaint for my previous address [redacted] XXXXX. My contact number is XXX-XXX-XXXX.
Final Business Response /* (4000, 23, 2014/12/23) */
[redacted] Solutions has attempted to contact Ms. [redacted] in regards to her complaint but have been unsuccessful. We have attempted to contact her on 12/15, 12/16, 12/17, 12/18 and 12/22. We have left voicemails for Ms. [redacted] but to date have not heard back. Per the terms of the customers water heater lease agreement she is responsible for the buyout of the water heater until the new owner takes over the lease. We have received the rewrite for the new owner and the buyout for Ms. [redacted] was reversed. [redacted] considers the complaint resolved.

Pivotal Home Solutions received your complaint notification for [redacted]. We appreciate the opportunity to address this consumer's concerns as we are committed to all of our customers. On January 11th, 2017 contact was made with Ms. [redacted] at which time we apologized for the experience...

she had on while attempting to have a new unit installed. Pivotal Home Solutions applied a credit to the outstanding balance as well as the charges assessed for the removal of the Water Heater. Pivotal Home Solutions and Ms. [redacted] consider this complaint resolved.

Pivotal Home Solution is requesting an extension will we review the details of this consumer's complaint.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

[redacted] Home Solutions has contacted Ms. [redacted] with regard to her complaint. On February 2, 2017, we informed Ms. [redacted] that we have sent her reimbursement paperwork via email and postal mail. Once the paperwork is completed and sent back to [redacted] Home  Solutions with a paid receipt for her new...

unit, her reimbursement will be processed. If Ms. [redacted] has questions, she can contact us at [redacted] Ms. [redacted] and [redacted] Home Solutions consider this complaint resolved.

Pivotal Home Solutions received your complaint notification for [redacted]. Pivotal Home Solutions made contact with [redacted] on January 19,2018. During this interaction Pivotal Home Solutions explained to Ms. [redacted] the acquisition of [redacted] warranty contracts. At [redacted]'s...

request we processed her cancellation. If Pivotal Home Solutions can be of any additional assistance in the future we urge Ms. [redacted] to contact us. Pivotal home Solutions considers this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was able to speak to [redacted] from Pivotal on 2/1 and we were able to discuss the dispute. A credit from Pivotal has been issued and this resolves the dispute.
Sincerely,
[redacted]

This is not a complaint against Nicor Solutions.  It is for Nicor HOME Solutions, also known as Nicor Services.  Please remove it from Nicor Solutions and assign it to Nicor HOME Solutions.

[redacted] Home Solutions received your complaint notification for [redacted] Home Solutions has attempted to contact [redacted] to resolve her complaint using the contact number provided ([redacted] on July 14th, 17th, and 20th .We’ve left voice messages for Ms. [redacted],...

but to date Ms. [redacted] has not returned our calls. [redacted] Home Solutions verified that Ms. [redacted] was enrolled on July 27th, 2015 at her request. [redacted] Home Solution sent Ms. [redacted] her Customer Agreement by mail on July 30th, 2015. [redacted] Home Solutions considers this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/11) */
We have contacted [redacted] regarding the complaint for the remaining balance of her Columbia Home Solutions balance. Ms. [redacted] was enrolled in our Heating Basic coverage, which was billed annually for $179.40. The terms of this coverage...

had not changed since last provided to Ms. [redacted], and the terms clearly indicate the coverage automatically renews. Additionally, while Columbia Home Solutions purchased this repair contract from Columbia Gas of Massachusetts, customers were notified of the change and told their charges would continue to be clearly billed on their gas utility statement. Ms. [redacted]' coverage renewed January 26, 2015 and $179.40 was billed to Ms. [redacted]. We were contacted by Ms. [redacted] on May 22, 2015 to discontinue the services. A prorated credit was issued for $120.42, leaving a remaining balance of $58.98. During the interaction with Ms. [redacted] on June 4, 2015 we provided this information and honored her request of reversing the remaining balance of $58.98 as a customer courtesy. Ms. [redacted] has accepted this as a resolution to her complaint. Ms. [redacted] and Columbia Home Solutions feel this complaint has been resolved.

Nicor Home Solutions spoke with Mrs. [redacted]n regards to
her complaint.  It was explained that Center Guard provided visual
evidence of her outside sewer line being sheared off at the foundation wall and
that there is no outside clean-out available.  This repair is not covered
per...

the terms and conditions.   Mrs. [redacted] will be reimbursed
$357.90 and her account cancelled per her request.   Nicor Home
Solutions and Mrs. [redacted] considers this complaint resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Hello.I will ACCEPT Nicor Home Solutions' (now DBA as: Pivotal Home Solutions) response to my complaint. However, should they NOT follow through and if I do NOT receive a check from them, I will contact you again so you may reopen my complaint.  Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Nicor Home Solutions spoke with [redacted] in regards to his dryer being deemed irreparable and explained that we would offer a reimbursement up to $400.  [redacted] expressed that he would not accept $400 and wanted his dryer repaired or the full value of his dryer.  As a gesture of...

good will; we offered a one-time reimbursement of $1,000 for the replacement of his dryer.  [redacted] accepted the offer and considers this complaint resolved.

Service Protection Group has been in contact with [redacted] in regards to their complaint.  On February 14th, 2016, we called [redacted] to schedule a furnace repair the following day.  His repair claim was handled by our service provider [redacted]ervices.  [redacted]...

called us February 18th stating that their furnace was still having problems.  Due to his inconvenience, a one-time good will credit was issued in the amount of $46.80.  [redacted] called us February 22nd stating that the furnace was not working again and [redacted]ervices went back to their home.  On February 24th, the [redacted] called again and the service provider [redacted]ontrol Systems Inc. was sent.  [redacted] called back February 26th to inform us that she contacted her own company for a repair after contacting the manufacturer of her furnace.  The company, [redacted] repaired the furnace and told [redacted] that they would send her a bill with the total amount due once they confirmed that the furnace is working properly.  We explained to [redacted] that she can submit the reimbursement form to us once she receives the completed bill from [redacted] and we will review per our reimbursement policy.  A furnace reimbursement form was emailed to [redacted]  We have sent for, and paid for, several service visits to this residence and stand by our product.  We consider this complaint resolved. If [redacted] have any questions, they can contact us at [redacted]

Pivotal Home Solutions received your complaint notification with regard to Mr. [redacted] complaint. Pivotal Home Solution made several attempts to contact Mr. [redacted] however all attempts were unsuccessful. After reviewing Mr. [redacted] account our records indicate that on September...

19th, 2017 his reimbursement was approved for reimbursement. Pivotal Home Solutions considers this complaint closed.

Complaint: [redacted]
I am rejecting this response because:
From: [redacted] Sent: Thursday, February 25, 2016 3:21 PM To: [redacted] Subject: #[redacted]   Hello, I'm responding to my case late do to me not...

having internet service.  I didn't realize I could have mailed a letter or that it would close my case so soon.    Regarding the response from the company it is not true.  I have not heard anything from them nor have voicemails.  I can show proof of phone records if needed.  Secondly, I moved into this after after my grandfather pasted away in 2008.  All the bills were switched over to my name.  I have never signed one paper with this company authorizing them to charge me.   They do not have my signature. I have received pamphlets from them and thought it was junk mail.  In the trash it has been going.  They did refund 37$. But that is nothing compares to the years they owe me for falsely saying I acquired them.  I would like my full refund of the amount I requested in the beginning.     Thank you [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because the business is not being honest about the situation nor are they properly crediting my account.  I requested to cancel service in October 2016, not December, yet it took 2 months of calling for them to do it. The did credit me for those 2 months but charged me again in December. Which is part of the small amount I am requesting. They also continued to charge me late fees after I cancelled even though I always paid on time - the even admitted that it was their fault but that I had to pay it or my regular had bill would be delinquent, forcing me to pay something I didn't owe even after I no longer had service.  I talked to others who have the service and they found the same thing. This company has a process in place built on taking money from consumers that they don't owe.  I was not asking for a large sum of money, nor am I asking for them to pay for all of the hours and hours (10 in total) of time I had to spend on the phone with them to try and get this resolved, which to date it is not.  They are an unscrupulous business and even when I have shown them proof of their errors they refuse to acknowledge the issue.I will proceed with legal action, including pursuit of a class action. I am working with the Illinois attorney general on exactly which statutes they have broken.
Sincerely,
[redacted]

Vectren Home Solutions received your complaint notification with regard to Angeline Fleurozil. [redacted] enrolled with Vectren Home Solutions on February 1st,2017 in the Gas Line Protection Plan, Electric Line Protection Plan, Inside Water Line, Surge Protection Plan , and Media Line...

Protection in the amount of $22.95. On March 13th, 2017 an unauthorized user called to cancel services, unfortunately since the caller was not authorized services were not cancelled; this was explained to [redacted] when she called in and cancelled her services on May 22nd 2017. On May 24th, 2017 [redacted] provided [redacted] with authorization to speak on her behalf. Vectren Home Solutions  decided as a goodwill gesture to provide [redacted] with a refund in the amount of 91.00. Vectren Home Solutions considers this matter resolved.