Pivotal Home Solutions

Nicor Home Solutions has unsuccessfully tried to contact *** *** in regards to her complaintWe tried to reach her December 18, 21,and leaving her a cell phone voicemail each time. *** *** received a good will credit of $and at her request we have closed her account Nicor Home Solutions considers this complaint resolvedIf *** *** has any questions, she can contact us at ***

Complaint: ***
I am rejecting this response because: I am the contact and the company has not tried to reach me in any way I would like to understand what they did to try and contact me since I have had no communication from them
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
The buyer of the property was very clear on the exclusion of the water heaters from the saleAs a result both him and his attorney attempted to have Columbia transfer the leases into his name without successFirst they wouldn't give him account information because he was not the account holderI call and gave authorizationThey still continued to give him the runaroundAfter much aggravation from them to simply switch the leases to him, the buyer decided he didn't want to start a relationship with such a difficult companyHe sited them as running a scam or fraud because they told him he could keep the units but yet they would bill me for itHe then decided based on his dealings with them he wanted no part of the rental agreement and requested that Columbia come and remove the heatersColumbia / Pivitol home Solutions made the transition difficult and as a result the buyer changed his mindClearly, the buyer's intent was to continue the leases but Columbia / Pivitol made that impossibleThat I have no control overI also provided other options such as picking up heaters at curb side or other location instead of AMES and they will not entertain any other reasonable option

Complaint: ***
I am rejecting this response because:*** from Nicor Home Solutions did contact me on the dates stated *** called during the work day and therefore I was never home to receive the calls I tried calling the number that was left for me on two occasions (11/18/and 11/20/15) On 11/20/I tried to leave a message for *** I had no way to search the directory without a last name so I left a voicemail in the mailbox under option I stated specifically why I was calling and whom I was trying to reach and asked that my call be returned using my cell phone number which I provided ***) No one has called me on my cell phone as requested Furthermore, the Nicor Home Solutions charge appeared again on my most recent bill despite my explicit instructions to cancel when I called customer service and initiated this complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Service Protection Group has contacted Mrs*** in regards to her complaintMrs*** added outside sewer/water line repair coverage on 6/29/2015; which has a day wait periodOn 9/9/she submitted a claim that there may be a leak in the lineBolon Plumbing was contacted and upon the
repair stated that the customers interaction was not and they requested a new full waterline to be installedThey also requested for a specific directional boring approach to prevent damage to their yardBolon Plumbing was granted approval for a conditional $2,spot repair but asked to once again touch base with the customer for past knowledge of their outside waterline leak
The following is the outcome of the conversation between the service provider and the customer that this damage is pre-existing and not covered by the claimBolon Plumbing stated that the customer openly admitted that they heard the sound of spraying water outside the foundation and noted the increase in activity of their sump pump over the past several monthsBolon Plumbing asked a second time, " So you knew of this problem for a couple of months?" and the customer responded "Yes"The customer then went on to state, "He was sure there was more than one line leak but was ok with a single spot repair at this time and would file another repair claim next year to address the others."
Bolon Plumbing's statement has been taken as evidenceService Protection Group believes that the customer had full knowledge of the pre-existing damage at the time of enrollment, thus warranty coverage is ineligible for these repairs
We also affirmatively state that we regularly pay for and repair covered claims under the program on a regular basis for lots of customersIf Mrs*** has any additional questions, she can contact us at ***

Initial Business Response /* (1000, 8, 2014/11/18) */
NIPSCO Home Solutions has received the complaint and will respond shortly

Initial Business Response /* (1000, 15, 2015/02/13) */
Nicor Home Solutions spoke with Mr*** on 1/14/in regards to his complaintWe apologized for the delay and confirmed that some was out to his one on 1/9/to address his concernsAs a good will gesture, Nicor Home Solutions has
offered Mr*** a two month credit totaling $Mr*** accepted our offer and Nicor Home Solutions and MR*** consider the complaint resolved

Pivotal Home Solutions received your notification for Ms*** complaintPivotal Home Solution's management team has been in contact with Ms***In resolution of her complaint we will be reimbursing Ms*** in the amount of $of which will be sent out in form of checkPivotal Home Solutions set the expectation that she will receive her check within 4-weeks. Pivotal Home Solutions also has cancelled Ms*** customer agreementPivotal Home Solutions are committed to our customers, and appreciate having the opportunity to resolve this disputePivotal Home Solutions considers this complaint closed

Nicor Home Solutions contacted Mrs*** with regard to her complaintOn September 27th, 2016, Center Guard went to Mrs***’s home to clean
debris from her faucetsMrs*** called back on September 29th, stating that her faucets were not working againThe technician explained that the faucets installed in Mrs***’s home are Moen and could be under manufacturer’s warrantyWhen Mrs*** contacted Moen, they explained to her that the warranty was voided because she was not the original homeownerCenter Guard requested that Mrs*** send them pictures of the faucets so they can order the proper parts required to complete the repairHowever, Mrs*** requested that they just replace the faucetPer the terms and conditions of Mrs***’s plan, only units deemed irreparable can be replacedPer the request of Mrs***, her service plan has been cancelledShe has also requested that we do not contact her moving forward regarding this complaintNicor Home Solutions considers this complaint resolved

Pivotal Home Solutions has contacted Mrand Mrs*** with regard to their complaint. We spoke with them 8/02/to apologize for the inconvenience they experienced and to offer them a water heater leasing optionMrand Mrs*** stated they have already purchased a new one and
declined that offerThrough further discussion Pivotal Home Solutions was able to reach an agreed refund amount of $with themMr*** stated that he would like for his warranty plans to stay active Pivotal Home Solutions will mail out their refund check immediately and both parties consider this matter resolved

NIPSCO Home Solutions has received the complaint for *** *** regarding reimbursementIt was explained to Ms*** that *** *** of Michiana required a $payment before the required part was ordered to fix her furnaces heat exchangerH&H Mechanical of Michiana did not deem the
furnace; therefore per our terms and conditions, NIPSCO Home Solutions will not reimburse Ms*** for the replacement of her furnace.NIPSCO Home Solutions considers this complaint closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ermalene ***

Service Protection Group has contacted *** *** with regard to her complaintWe spoke with Ms*** February 2, and explained to her that her oven was deemed irreparable because parts are no longer availableReimbursement paperwork was mailed to Ms*** February 3,
Once Ms*** completes and returns the reimbursement paperwork with a paid receipt for the new unit, Service Protection Group will begin the reimbursement processIf Ms*** has any questions, she can contact us at ***Service Protection Group considers this complaint resolved

This is a complaint for Nicor HOME Solutions, NOT Nicor Solutions. Please remove it from Nicor Solutions and reassign it to Nicor Home Solutions

This is not a Nicor Solutions issue. This is for Nicor HOME Solutions. Please remove it from Nicor Solutions and send it to Nicor Home Solutions

Pivotal Home solutions received your notice with regard to Mr*** complaintPivotal Home Solutions has attempted to contact Mr*** to resolve her complaint on 04/27/2017, 05/02/2017, 05/04/2017, 05/05/2017, and twice on 05/10/but have been unsuccessfulWe’ve left voice
messages for Mr***, but to date Mr*** has not returned our calls Pivotal Home Solutions previously explained to Mr*** that his terms and conditions multifamily homes outside sewer line claim was denied due to multifamily homes not being covered. If he has questions please have him contact us at ***. Pivotal Home Solutions considers this complaint resolved

*** Home Solutions received your complaint notification for *** ***. Mrs*** informed *** Home Solutions that she was upset with her missed furnace maintenance appointment in *** Home Solutions offered to provide a one month credit in the amount of $43.85 as a
goodwill gesture on August 1st 2017, however Mrs*** declined our offer*** Home Solutions Attempted to reach out to Mrs*** however our attempts were unsuccessfulMrs*** voicemail also instructs callers to leave a voicemail as they are not checked*** Home Solutions considers this complaint closed

Pivotal Home Solutions received the notification with regard to Mr***'s complaint We attempted to reach out to Mr. *** however our attempt was unsuccessfulMr*** contacted Pivotal Home Solution on Monday July 17th, requesting repair service for his air conditioner
At that time we assigned Sears as the service center and offer Mr*** an appointment for Wednesday July 19th, however Mr*** rejected that appointment time framePivotal Home Solutions offered the customer the ability to obtain his own service provider with understanding that the nature of the repair would have to be a covered component per Mr***'s terms and conditionsMr*** rejected the offer on July Pivotal Home Solutions considers this complaint closed