Pivotal Home Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] Home Solutions received your complaint notification for Mr. [redacted] Home Solutions was in contact with Mr. [redacted] on July 13th, 2017. [redacted] Home Solutions reviewed call from enrollment and determined Mr. [redacted] did opt to partake in [redacted] Home Solutions Services. As a good will...

gesture in resolution of Mr. [redacted]'s complaint, [redacted] Home Solutions provided a credit in the amount of $22.75. [redacted] Home Solutions considers this complaint closed.

Nicor Home Solutions has contacted Ms. [redacted] with regard to her complaint. It was explained to Ms....

[redacted] that our Nicor Home Solutions products are offered by Pivotal Home Solutions. Per Ms. [redacted] terms and agreement, it was explained that her plan only included repair coverage. Ms. [redacted] stated that she understood and requested that her plan be cancelled. Once Ms. [redacted] received her final bill, she expressed concern about the amount. Nicor Home Solutions’ term and conditions state that all customers (including Ms. [redacted] are responsible for payment for the time you have been enrolled in the program and up to 30 days after your cancellation request. Ms. [redacted] was told that if she chooses not to pay the final bill, her delinquent balance would go to collections.   As a one-time good will gesture, we credited $57.75 to Ms. [redacted] account to zero the balance and issued her a $100 refund. Nicor Home Solutions and Ms. [redacted] consider this complaint resolved.

Complaint: [redacted]
I am rejecting this response because:  I have NOT received a call or message from Nicor Pivotal Solutions on the above claim.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I hope they will continue to hold my name in/on the do-not-mail list, that's all I wanted.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Pivotal Home Solutions has contacted [redacted] with regard to her complaint. On April 5th,2017 Mrs. [redacted] contacted Pivotal Home Solutions to request repair service for her boiler. We assigned service provider Reliable Mechanical Contractors, LLC. Reliable Mechanical Contractors, LLC...

replaced the circulator pump and purged five of the customer’s zones on April 6th, 2017. The total cost exceeded the $400 balance. [redacted] contacted Pivotal Home Solutions on April 7th, 2017 requesting repair service. Reliable Mechanical Contractors went back out to [redacted]’s home to replace a relay. The customer decided to complete the repair on their own. Pivotal Home Solutions has contacted Reliable Mechanical Contractors and informed them to bill Pivotal Home Solutions directly for $611.38 charged to [redacted] as a onetime courtesy. Pivotal Home Solutions and [redacted] consider this complaint closed. Thank you, Pivotal Home Solutions

Complaint: [redacted]
I am rejecting this response because: I will not accept the company’s response until I see evidence that Columbia Home Solutions actually implemented the policy changes they promised. I hope they actually make these changes, but one telephone conversation is not sufficient to convince me that a company with hundreds of complaints has suddenly seen the error of their ways. 
Sincerely,
[redacted]

Pivotal Home Solutions has contacted Ms. [redacted] with regard to her complaint. On June 1st, 2016 we informed Ms. [redacted] that there were no payments made for apt. 2 and 3 so she will only receive one check. Pivotal Home Solutions mailed a check in the amount of $101.70 on June 9th, 2016 for...

Ms. [redacted] account number [redacted]. If Ms. [redacted] has any questions she can contact us at [redacted] Pivotal Home Solutions considers this complaint resolved.

Pivotal Home Solutions attempted to contacted Ms. [redacted] with regard to her complaint, but were unable to reach her.  We tried to reach Ms. [redacted] unsuccessfully October 23rd, 25th and 31st.  Each time we were unable to leave a voicemail. In October of 2015, Pivotal Home Solutions purchased...

[redacted] appliance repair and maintenance contracts, including Ms. [redacted]’s contract.  A notice of the assignment of the contracts was sent to all customers (including Ms. [redacted]) and in that notice, customers were encouraged to call Pivotal Home Solutions with any questions or concerns about their coverage. No changes to the terms or coverage were made to any of the contracts acquired by Pivotal Home Solutions.    As a good faith gesture, and not as an admission of any liability, Pivotal Home Solutions applied a credit of $286.92 to Ms. [redacted]’s account to remove the amount due.  Pivotal Home Solutions considers this complaint resolved.

Pivotal Home Solutions has contacted Mr. [redacted] with regard to his complaint. In October of 2015, Pivotal Home Solutions purchased [redacted] appliance repair and maintenance contracts, including Mr. [redacted] contract.  A notice of the assignment of the contracts was sent to all customers...

(including Mr. [redacted]) and in that notice, customers were encouraged to call Pivotal Home Solutions with any questions or concerns about their coverage. No changes to the terms or coverage were made to any of the contracts acquired by Pivotal Home Solutions. In April 2016, Mr. [redacted] contract renewed automatically. Per his request, Mr. [redacted] account has been cancelled. As a good faith gesture, Pivotal Home Solutions credited the remaining balance due on the account. Pivotal Home Solutions and Mr. [redacted] consider this matter resolved.

Pivotal Home Solutions has been in contact with Mr. [redacted] with regards to his complaint. We regret that Mr. [redacted]  did not receive an excellent customer service experience. It was explained to Mr. [redacted] that during the time he was calling to schedule a maintenance appointment for his...

equipment, our service providers were accepting no heat situations as priority due to the inclement weather. Mr. [redacted] contacted Pivotal Home Solutions when he replaced his equipment to find out how much would be covered by his plan.  We explained to him that his plan does not offer reimbursement.  Per Mr. [redacted]’s request, we canceled all his plans.  As a goodwill gesture, we credited $45.83 to his account.  Mr. [redacted] and Pivotal Home Solutions consider this complaint resolved.

Service Protection Group contacted Ms. [redacted] October 19, 2016 with regards to her complaint. It was explained to Ms. [redacted] that her claim was not approved because the Outside Sewer Line Protection Plan does not cover pre-existing conditions per the terms and conditions.  Ms. [redacted] enrolled...

in Outside Sewer Line Protection Plan on September 16, 2016.  Ms. [redacted] contacted the Service Protection Group on October 19, 2016 stating that her outside sewer line was backing up into her basement.  Ms. [redacted]’s claim was assigned to one of Service Protection Groups service providers [redacted] Plumbing Co.  [redacted] stated that while speaking with Ms. [redacted] she mentioned that she had been experiencing her sewer line backing-up for three months.  Three months prior to the claim date of October 19, 2016 would mean that the issue had started around July 2016 which is before Ms. [redacted]’s enrollment date of September 16, 2016 and before the 30 day wait period for claim reporting October 16, 2016 and therefore would be defined as a pre-existing condition per the terms and conditions of the Outside Sewer Line Protection Plan.  It was further explained to Ms. [redacted] that she would need to supply Service Protection Group repair documentation reflecting completed repairs for the sewer back-up issue prior to any future claims being opened under the Outside Sewer Line Protection Plan.   Service Protection Group considers this complaint resolved.

Pivotal Home Solutions contacted Ms. ** with regard to her complaint. Pivotal Home Solutions reviewed the balance on her account and recapped her interactions with the call center. Ms. ** was under impression that the first payment made in 2016 was for the current contract term...

of  2016-2017. In Jan of 2017 Ms. **  upgraded her coverage for unit 2 and the customer service representative explained at that time that she will be billed for the new contract, Pivotal Home Solutions explained now that the account has been written off is because the payment for 2016-2017 was never received for both unit 1 &2. Pivotal Home Solutions confirmed that her last conversation with our supervisor she had offered to take full payment and reinstate the contract until August of 2018. In resolution of Ms. [redacted] complaint we offered to do that reinstatement since the situation it stemming from a misunderstanding.

Pivotal Home Solutions contacted Ms. ** with regard to her complaint. Pivotal Home Solutions reviewed the balance on her account and recapped her interactions with the call center. Ms. ** was under impression that the first payment made in 2016 was for the current contract term of  2016-2017. In Jan of 2017 Ms. **  upgraded her coverage for unit 2 and the customer service representative explained at that time that she will be billed for the new contract, Pivotal Home Solutions explained now that the account has been written off is because the payment for 2016-2017 was never received for both unit 1 &2. Pivotal Home Solutions confirmed that her last conversation with our supervisor she had offered to take full payment and reinstate the contract until August of 2018. In resolution of Ms. [redacted] complaint we offered to do that reinstatement since the situation it stemming from a misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

NIPSCO Home Solutions received you complaint notification for Gina [redacted]. NIPSCO Home Solutions reached out to the customer regarding her complaint. NIPSCO Home Solutions confirmed that both of the accounts Ms. [redacted] had with us have been canceled, we also explained the credit...

applied as well as payments posted to her account resulting in an outstanding credit in the amount of $22.31. With regard to the credit of $22.31 on the account we will send Ms. [redacted] a check which, could take 4-6 weeks. NIPSCO Home Solutions considers this complaint resolved.