So I have owned the house for 25 years and have always done all the work myself or hired one of the local family run contractors. Taking on a project of 12 new windows was not something I could do myself anymore and was looking to get prices. PJ was not the cheapest but considering I really like the idea of a one-day job and a warranty from someone who would still be around in the years to come. The day came and the windows arrived shortly after the crew arrived. I was suppressed and shocked to see only five guys. They explained the entire process with me and got started. Tarping everything and protecting my entire house. The windows are great quality, and the workmanship was even better. My windows had been in for 25 years and not installed properly so removing them was not easy. I think most others would have walked away from this job but not Matt and his crew. They finished every window by the end of the day and they look great. It was amazing the old windows were so cold you couldn't put you hand against them but the new once you don't even feel the cold from the outside. They did and awesome job of cleaning up and making sure it did not even look like a contractor was here that day. I am so glad that I spent the extra money and had PJ do the job.
I recently contracted with PJ Fitzpatrick to yeah another day in Buffalo the letter I didn’t do it, but I wanted to pick it up remodel our shower , almost immediately after signing a contract to begin Thanksgiving week they began to tell me the contract as written wasn’t able to be fulfilled and in fact became a smaller shower than we already had , defeating the entire purpose of the remodel , but the worst part of this is they kept my deposit and after 3 calls to PJ Fitzpatrick , I need to take legal action, wish I had seen these posts earlier
The sales pitch for a tub to shower work was outstanding. The end price is a little high, but because of the presentation, we agreed to the proposal. The proposal include all paperwork requirements, i.e. certifications from HOA and local city ordinances etc. We were informed that this would not be a problem.
We live in a townhouse condominium. Our HOA has certification requirements. Our next door neighbor had similar work done about 8-9 months ago, by a different company. Their company fulfilled all the HOA requirements.
PJ Fitzpatrick appears to be having problems meeting our HOA requirements. I emailed them a full copy of the requirements about a month ago. I get calls from PJ Fitzpatrick to start work, while the paperwork has not be completed. I am not sure if I am dealing with one company or several sub-contractors.
Disappointment that contract was not honored (written and verbal)
Total gutter replacement that required the replacement of one rotten board behind a section of gutter...I specifically asked about the painting of the board and the contract writer (employee of P.J. Fitzpatrick) assured me that the board would be primed and that priming would be sufficient. At the completion of the installation on November 25, 2024, the board was unpainted and behind the new gutter. I can see a lot of the board sticking out and unpainted. Upon calling the company, I was assured that they do not do painting and that the contract writer would not have agreed to a contract that required painting. In spite of this, the Fitzpatrick employee on the phone further assured me that he WOULD have a painter come and paint the board by the end of that week (November 30th), but I had to buy the paint myself. Today is December 12 and I have not heard back from Fitzpatrick. I bought paint and I am ready and they are not honoring what they told me on the phone. I will not call them again to do any other work for me.
We contracted with PJ Fitzpatrick of Harrisburg, PA to convert our bath to full walk-in shower. Before the job was completed we changed to a fold-up seat as opposed to the permanent bench seat. The workers were very understanding and emphasized that our satisfaction with the project was most important. The workers were very professional and courteous. The job was timely completed and the clean up was fantastic. We would recommend them for any home project. Bob and Barbara, Port Matilda, PA
Great experience from the free estimate and options, to the day of install, super friendly, kind, helpful, went through everything with me, asked me during the process for my input, height adjustments, where to put shelves, etc. They arrived on time, respected my home, left it clean, and post inspection, gave me free bath cleaner and what to use, what not to use in future, etc. Love the lifetime warranty by jaccuzzi bath and PJ fitzpatrick if anything is wrong in the future. Justin, Dan and Kevin were all freindly, professional and respectful. I would recommend PJ Fitzpatrick to others and would use them again for future projects. Thank you PJ. F.
Experience with this company has been corporate blow-off hell for a year and a half. They make visit after visit, different contractor every time, all unacquainted with details, demanding patience. Door installed initially on structural defect, now repaired. Door still malaligned, with wide drafty gap, hard to close. Nothing fixed. Second winter upcoming. So tired of their pathetic I'm Sorries. I want the issue fixed. PJ wins the Lifetime Achievement award for Crummy Work, Crummy Service, and Crummy Company.
8/17 PJ Fitzpatrick sent 2 guys to install a Shower kit . Ben n Jon, these 2 guys did a Fabulous job n fixing other probs as they came along.My house is Old n they had to adjust things here n there for this Beautiful kit to fit !They got the whole job done about 7:00 pm and I am Very Happy with the outcome ! PJ,You have 2 excellent Workers ! Thank You for this Beautiful Shower set up !
Door installation was an argument start to finish. They then installed the door on a wall with a structural defect, which I knew nothing about, until the unanchored wall slipped off the foundation, making the door unable to close properly and cracking the trim. To repair the wall, the door must be removed and reinstalled. Bob in warranty said it's not a warranty issue and sent the matter to PRODUCTION. One week later, no follow up. So I cannot coordinate the wall repair with the door installation. Guess I'll have to sit here with no door.
PJ Fitzpatrick's repair specialist, Erich N, did a very nice job fixing the support under my sunroom door Erich was on time and demonstrated professionalism throughout the entire course of his work on my property
I have done business with PJ Firzpatrick for years and they have always completed the work on time and with no mess left behind I have used them for siding, roof and gutter and the work was excellent I am currently in another home and getting a new roof put on and I know the work will be the sameThe lifetime warranty and the fact that it is transferable to a new owner is something you don't get from other companies I would highly recommend PJ Fitzpatrick as a company for your home repairs
I can always count on PJ Fitzpatrick to fix and repair any problems that I have within my home Thank you Kevin Dusk and PJ Fitzpatrick for all of your help and guidance You guys ROCK!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I agree with the concept of the offerThis option would resolve my current problemHowever, I don't know what P.JFitzpatrick means by "small camera"This misunderstanding of words (Salinas) is exactly what caused the original problem to begin withPlease have them define exactly what they mean by "small camera"In actuality, what is the type of camera (make and model) they are suggesting or what is the dollar amount they are offeringI need to make sure my needs can be met by this offer before I accept Regards, [redacted]
I was very pleased with the service I received from Kevin I. at PJ Fitzpatrick. Kevin explained just what was needed, then showed me - and completed the job just as explained. He was prompt, courteous and very reassuring. Kevin embodies all that I have come to expect from PJ Fitzpatrick. I'd never hesitate to contact them again for service.
To Whom It May Concern,Given the items discussed below in the complaint, I would like to get my Senior Warranty Technician out there to address the outstanding issues listed with the windowsWe then can determine a next step from thereI will have the Warranty department reach out to [redacted] todaySincerely,Peter F [redacted] Jr.Customer Experience
We live in a townhouse condominium. Our HOA has certification requirements. Our next door neighbor had similar work done about 8-9 months ago, by a different company. Their company fulfilled all the HOA requirements.
PJ Fitzpatrick appears to be having problems meeting our HOA requirements. I emailed them a full copy of the requirements about a month ago. I get calls from PJ Fitzpatrick to start work, while the paperwork has not be completed. I am not sure if I am dealing with one company or several sub-contractors.
I hope this can be resolved quickly
PJ Fitzpatrick's repair specialist, Erich N, did a very nice job fixing the support under my sunroom door Erich was on time and demonstrated professionalism throughout the entire course of his work on my property
Kevin was very helpful, came within time specified, investigated the problem and gave us various options to choose from
Joe Pwas the person who respondedHe was prompt, thorough, friendly, and was a pleasure to deal with
I have done business with PJ Firzpatrick for years and they have always completed the work on time and with no mess left behind I have used them for siding, roof and gutter and the work was excellent I am currently in another home and getting a new roof put on and I know the work will be the sameThe lifetime warranty and the fact that it is transferable to a new owner is something you don't get from other companies I would highly recommend PJ Fitzpatrick as a company for your home repairs
I can always count on PJ Fitzpatrick to fix and repair any problems that I have within my home Thank you Kevin Dusk and PJ Fitzpatrick for all of your help and guidance You guys ROCK!!!
Friendly, courteous and thorough
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I agree with the concept of the offerThis option would resolve my current problemHowever, I don't know what P.JFitzpatrick means by "small camera"This misunderstanding of words (Salinas) is exactly what caused the original problem to begin withPlease have them define exactly what they mean by "small camera"In actuality, what is the type of camera (make and model) they are suggesting or what is the dollar amount they are offeringI need to make sure my needs can be met by this offer before I accept Regards, [redacted]
I was very pleased with the service I received from Kevin I. at PJ Fitzpatrick. Kevin explained just what was needed, then showed me - and completed the job just as explained. He was prompt, courteous and very reassuring. Kevin embodies all that I have come to expect from PJ Fitzpatrick. I'd never hesitate to contact them again for service.
To Whom It May Concern,Given the items discussed below in the complaint, I would like to get my Senior Warranty Technician out there to address the outstanding issues listed with the windowsWe then can determine a next step from thereI will have the Warranty department reach out to [redacted] todaySincerely,Peter F [redacted] Jr.Customer Experience
PJ Fitzpatrick has always been very professional and has done excellent work to our home We have had them here many times to fix and update our home