The technician was on time, very respectful and completed the job he was hired for in a timely manner Very nice experience with the tech and the company
top rate company to do business with attentive response to the problem,fixed in timely mannerthe repair people were courteous,and were able to answer all of our questions
Bob Awas prompt, professional and personableThe work he did was just what we neededBob even took the time to answer questions about a future project that we are looking to have completedBob Acomes highly recommended
In light of the customer not being satisfied with [redacted] , and preferring [redacted] , then we have two options we would like to proposeWe are willing to swap the current storm doors out for [redacted] doors, we would have a representative meet with them and can go over some choicesIf that isn't satisfactory then we would be willing to reimburse the customer $1,so they may get [redacted] doors with another company or vendor [redacted] ***Customer Experience Manager
One of our project managers, [redacted] , has reached out to [redacted] in an effort to work towards an amicable resolution to his issuesWe felt getting a fresh pair of eyes on the project would be best in this instance, and we will continue to work on bringing this to a satisfactory conclusion for [redacted] If sending a "crew out to recaulk all of the windows and flashings that were installed by pj fitzpatrick with a paint-able 30year silicone caulk" will solve the problem then we will do that, however, we need to review the situation and go from there Ultimately we want [redacted] satisfied with the project, and will continue to work towards that solution
Jim came on the time specified, assessed the job and explained what was going on showing me pictures of the damageAfter that he explained the cost upfront before any work was doneJim was very pleasant and easy to work withThis is the way a Contractor should be
To Whom It May Concern,Because Mr [redacted] is concerned with the style/type of camera we think it may be best, after researching pricing, that we provide a $reimbursement to him so he may select a camera he believes best suits his needsWe have researched several brands and most that would be suitable run between $150-If he finds this agreeable we will have our accounting department send a reimbursement check for that amount.Sincerely, [redacted] *** Customer Experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,
To whom it may concern,We have spoken to the customer to address their concerns, and in addition to exterior repairs that we have performed we agreed to reimburse them $Our accounting department sent the check out today, they should receive it by this time next weekSincerely, [redacted] ** [redacted] ***Customer Experience
We appreciate the promptness and courteousness of the employees at BJ FitzpatrickWe have used them many times and they never fail to meet our expectationsDan P [redacted] was our technician today and he took care of our problem promptlyHe was informative and answered all of questions in detailVery impressiveGood job!!
First time client, would recommend Technician was on time and completed the job within his estimate Job was professional, fixed our issue, we are happy again
Patrick M showed up on time and was very professional He repaired my roof shingles without a problem and answered all questions that I had for him I would definitely have Patrick come out to do more work if needed
The technician was on time, very respectful and completed the job he was hired for in a timely manner Very nice experience with the tech and the company
Eric Mwas great - professional and on time Did work well Cost was reasonable
top rate company to do business with attentive response to the problem,fixed in timely mannerthe repair people were courteous,and were able to answer all of our questions
Joe P, Service Pro was the bestHe was extremely knowledgeable, competent and personableI trusted him completely
Eric was superbParts he brought did not fit well , so he improvised smartly and completed the repairWindow works just fine!
Bob Awas prompt, professional and personableThe work he did was just what we neededBob even took the time to answer questions about a future project that we are looking to have completedBob Acomes highly recommended
Service technician performed excellent work - Steve Bpatiently answered my questions with expertise and respect!
Joe P did a great jobHe was on time, Diagnosed the problem and provided an efficient fix despite the wet weatherI will use their services again
In light of the customer not being satisfied with [redacted] , and preferring [redacted] , then we have two options we would like to proposeWe are willing to swap the current storm doors out for [redacted] doors, we would have a representative meet with them and can go over some choicesIf that isn't satisfactory then we would be willing to reimburse the customer $1,so they may get [redacted] doors with another company or vendor [redacted] ***Customer Experience Manager
One of our project managers, [redacted] , has reached out to [redacted] in an effort to work towards an amicable resolution to his issuesWe felt getting a fresh pair of eyes on the project would be best in this instance, and we will continue to work on bringing this to a satisfactory conclusion for [redacted] If sending a "crew out to recaulk all of the windows and flashings that were installed by pj fitzpatrick with a paint-able 30year silicone caulk" will solve the problem then we will do that, however, we need to review the situation and go from there Ultimately we want [redacted] satisfied with the project, and will continue to work towards that solution
Jim came on the time specified, assessed the job and explained what was going on showing me pictures of the damageAfter that he explained the cost upfront before any work was doneJim was very pleasant and easy to work withThis is the way a Contractor should be
We had Kevin Dfrom PJ Fitzpatrick install a Garden Kitchen Window on 6/2/He was very courteous,neat and fast
To Whom It May Concern,Because Mr [redacted] is concerned with the style/type of camera we think it may be best, after researching pricing, that we provide a $reimbursement to him so he may select a camera he believes best suits his needsWe have researched several brands and most that would be suitable run between $150-If he finds this agreeable we will have our accounting department send a reimbursement check for that amount.Sincerely, [redacted] *** Customer Experience
Dan was friendly & knowledgeable
I had PJ Fitzpatrick come out to replace lost shingles,the Tech.Kevin did a great job,neat clean and on time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,
To whom it may concern,We have spoken to the customer to address their concerns, and in addition to exterior repairs that we have performed we agreed to reimburse them $Our accounting department sent the check out today, they should receive it by this time next weekSincerely, [redacted] ** [redacted] ***Customer Experience
We appreciate the promptness and courteousness of the employees at BJ FitzpatrickWe have used them many times and they never fail to meet our expectationsDan P [redacted] was our technician today and he took care of our problem promptlyHe was informative and answered all of questions in detailVery impressiveGood job!!
First time client, would recommend Technician was on time and completed the job within his estimate Job was professional, fixed our issue, we are happy again
Patrick M showed up on time and was very professional He repaired my roof shingles without a problem and answered all questions that I had for him I would definitely have Patrick come out to do more work if needed