Initial Business Response / [redacted] (1000, 5, 2016/05/02) */ Dear Mr [redacted] : We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shipped (tracking # XXXXXXXXXXXXXXX)It should reach you in the very near future, if it has not already done so Thank you for your interest in our merchandise and we shall look forward to serving you again soon Very Truly Yours, Farmer Seed and Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Our order miraculously shipped to us after separate, completely rude individuals couldn't give me any information on our order the majority of my complaint is the customer service I received and how I was both treated and spoken toThat has not been addressed whatsoever
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Dear Sir or Madam: Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Pittsburgh, PA Please note that you have previously cotacted us regarding this same customer/complaint under case #XXXXXXXXWe have enclosed a copy of the letter we sent to you in response (dated 8/6/15) as well as the letter we sent to the customer Since these complaints are identical, we would ask that you close one of them Dear Ms [redacted] : We are in receipt of your recent inquiryPlease note that your original order was placed 4/22/and shipped 5/21/Our guarantee states: "If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURNT HE ORIGINAL SHIPPING LABEL along with your written request within year of receiptfor a REFUND of the purchase price, RETURNT EH ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." On 7/27/a credit voucher for the calue of the merchandise was sent since the items were not returned within the 14-days, as stated in the guarantee However, if you return the original voucher to my attention, we will issue a refund for its amount
I am rejecting this response because: I had purchased $worth and when they sent me the package back in oct it said package of 2.....What they sent me was persimmons, fall gold raspberry plants and they had substituted the cherry trees cause of no stock by sending me nanking cherry bushes & thought that would be ok! All the plant looked dead the day I received them but I planted them anywaysI contacted the nursery and told them I didnt want the nanking cherry bushes only because I already have several planted along side my garageAfter several emails and listening to them give me the run around, they refunded me for the flowering cherry trees onlyThe only reason im wanting a FULL REFUND is because I dont have live plant to show for anything that I orderedThey looked dead when I received them and they still are dead right at this very moment! I accepted the $for the flowering cherry trees, and I accept the $as a partial refund but they still owe me $They was gonna send me the flowering cherry trees until I brought it to their attention that they was refundedBelow is what I had stated to them via emailYou will see that I did NOT cancell anything I simply asked them why would they want to send more dead plantsAgain I have nothing to show for this order and I want a full refundI do not see any future business with this company and im speaking on behalf of myselfIf you read the online reviews for Four seasons nursery then you will see that im not the only one! This is a huge problem with this companyThey should be put out of business and thats saying it nicely! I will be waiting for them to send me $46.75, they took it upon themselves just like they took it upon themselves to send me dead plants the first package of 2....Read their online reviews, im not the only one they sent dead plants, not only do I want a FULL refund they should be shut down based on how they do business with everyone including myself! They took it upon themselves to come up with the $....Again it didnt surprise me thats for sure! But I will be waiting for the remainder that is rightfully owed to me.I had wrote them this email & below it was their response! They made the right choice by cancelling! I dont want anything to do with this company, I just want my full refund since I DID NOT RECEIVE NOT ONE LIVE PLANT! Im still owed $& the credit card company will contact me once its receivedNo telling how many ppl they did this same thing to, im just one out of HUNDREDS!!! They are pathetic if you asked me& shouldnt have a license to sell anything!On 3/7/4:PM, Jeff P wrote: Well that is correct except for a few details! Everything that I was sent the first was dead and so why would you want to even mail out anything else is beyond me! Why dont you save both of us the headache & put this to rest? Now im speaking on behalf of myself & if I was the one mailing out plants that didnt look good when they was received & thats not exaggerating cause I had mentioned it along time ago! The american persimmons trees needs addressed & with that saidDont you think it would be much easier to send a full refund & lets just say it would save you & I the headache? I would think so cause I hope you dont think im suppose to send more emails in the future! That isnt gonna happen, not after the BS that was experienced already, heck no! Now if you even acknowledged "half" of this customers experience, wouldnt you think customer care would care enough to put it to rest and atleast acknowledged the BS that took place from day until now, I really dont see any future here so why put yourself through it all again by sending more plants? Does that make sense to you? If it does please enlighten me while I take some more advil & make another dr app for stress! I should ask for pain & suffering but I havent...yet! So who will respond next jane doe? im waiting for the curve ball! At this point its not like it would surprise me thats for sure! Its went on so many times its like I can close my eyes & know whats coming next! Pathetic if ya asked me! Process the full refund so you can get on with someone else im sure there is no shortage after what I seen, shewww and most importantly I wont have to receive anymore dead plants! Their response: Or Jane Doe responded....Just the little games they like to play cause im sure im not the only one! And if the header to this email is needed for proof I will GLADLY send it as wellI kept everything!Four Seasons To:Jeff PMar at 2:PM Thank you for your emailVery well, we will forward your request for a refund and you will not receive any other plants from us You are qualified to receive a refund of $for the plants that were paid for, but have not been shipped yetWe will cancel the replacement shipment as wellThis way you will not have to deal with any further "headaches" or "BS" Sincerely, Jane Doe
Dear Dr [redacted] As of today, I have not received the correspondence (original shipping label and plants) you said was sent the week of 6/14/You may wish to trace the package.Please send all correspondence to my attention.Very Truly Yours,House of WesleyCarol TarboxCustomer Service
Initial Business Response / [redacted] (1000, 11, 2016/07/27) */ Dear Mrs [redacted] : We are in receipt of recent correspondence regarding the order you placed with us in AprilPlease note, our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." this guarantee is printed in our catalog, as well as all other print advertisementIt is also in numerous places on our website including the check-out and final receipt pagesThe shipping label itself states that the label must be saved and that the guarantee is void without the label We shipped the order in two packages on 5/11/and 5/13/We have just received your response to our 7/7/letter where you state that you do not have the original shipping label, as required by our guaranteeIn addition, you have returned only a few of the plants Even though we are under no obligation we are issuing a credit to your charge card for the value of the merchandise complained about ($118.26) Very Truly Yours, Four Seasons Nursery [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (2000, 13, 2016/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company reimbursed me all but $10.oo which I'm ok with, however, their stance that they didn't have to reimburse anything, even though I was in compliance with their requests for reimbursement TIMES due to not having the shipping labels, irks meThey consistently told me that supplying a copy of the transaction from my bank account would sufficeAnd of course they would have had to reimburse me because some of the items I paid for, I did not receive, and all but of their plants were dead! I have learned my lesson, however and will never buy from a catalog nursery again! I would like them to take me off their mailing list as final closure to this case because coincidentally, they also sent me their catalog at the same time I received their letterFrom now on, I will buy from our local nurseries Thanks for your assistance in this matter!
Initial Business Response / [redacted] (1000, 10, 2016/04/25) */ Dear Ms***: We have received your inquiry regarding and order you placed with usYou state that you have not yet received your order We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shippedIt should reach you in the very near future, if it has not already done so Thank you for your interest in our merchandise and we shall look forward to serving you again soon Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/04/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received my orderThey still need to work on communication
Dear Mrs***:We have received your inquiry regarding an order you placed with usWe are sorry to hear that you had trouble reaching usWe have checked our logs and show no record of receiving an email from you.You state that you have not yet received your orderWe regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shippedIt should reach you in the very near future, if it has not already done so.Thank you for your interest in our merchandise and we shall look forward to serving you again soon.Very Truly Yours,Fours Seasons Nursery [redacted] ***Customer Service
I am rejecting this response because: Hello,Is there a way to access my messages?The company keeps saying that they do not enough information to process the replacement order after two packages was sent to them with all requested information.It has been always stated in paperwork mailed to them twice that none of the items survived and the full amount of the order $needs to be replaced with the following items: Cherry, Sugar Sweet $16.79So, it has been communicated in writing by mail that sets of bundles of need to be replaced and mailed in the Spring.The company claims that correspondence was sent to me back at the end of January (all info was provided in the letter sent in December 2017)I have not received any letters back yetMoreover, it was clear that all items did not survive, why to ask again?This behavior is unacceptable.It looks like the company asking for information that was provided to them two times now and wants the consumers to keep spending time and keep writing letters and mail them to the company until consumers give up.The company does not accept anything by email or phone unlike the rest of the similar companiesPlease advise how to deal with businesses like that?Thanks***
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Dear Mrs [redacted] : We received your replacement request for – Poplar tree ad processed it on 8/5/The replacement was shipped and the delivered 8/14/The order for the Halls Honeysuckle was shipped separate and therefore has a different shipping labelPlease, in accordance with our guarantee, return the original shipping label that lists the vine for a replacementPlease send the information to my attention for quicker processing Yours very truly, Four Seasons Nursery Division of Plantron Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) All the info was sent to seasons again on Sept.10th for the 2nd time.They should have it in a few days I enclosed the separate shipping label for the honeysuckleThey are two separate labels are in the envelope.I spoke to a gal on the phone the same day I sent themI called seasons and read her the info on the labelShe said I could put them both in the same envelope so I did Final Business Response / [redacted] (4000, 9, 2015/09/21) */ Dear Mrs [redacted] : Thank you for your correspondence in which you state you have returned the requested materialsWe will watch for their return Very truly yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service
Dear Mr [redacted] We have received additional correspondence regarding your order from 2/3/17.Your replacement order was processed on 10/24/and shipped on 10/31/The tracking number for this package is [redacted] .Very truly Yours,Kelly Nurseries [redacted] Customer Service
Dear: Ms [redacted] :We have received your inquiry regarding on order you placed with us.You state that you have not yet received your order.We regret that you have been inconvenienced in any wayHowever, wehave checked with our shipping room and find that your order has beenshippedIt should reach you in the very near future, if it has not alreadydone soThe tracking number for the package is9261292700223942949006.Thank you for your interest in our merchandise and we shall look forwardto serving you again soon.Very Truly Yours,Four Season NurseryLaurel AdamsCustomer ServiceLA:KC
I am rejecting this response because:out of trees ordered only of them are growing I do not wish to receive more plants from a place that has a 33% survivial rate I am seeking full refund for my orders since the product is obviously inferior I supplied the order numbers in my original complaint and asking for my credit card receipt is absurd You can easily verify my information through the order numbers I have already supplied
I am rejecting this response because: When I received the package on the 6/22/17, most of the plants I ordered were kind of dry except for the "Elephant Ear" which I didn't orderI ordered "Black Metallic Alocasia" instead they send me something else without calling or sending an email to ask if I would like to replace it with anotherThey didn't give me any other choice but to accept whatever they send me When I checked the rest of the order, I realized that the "Giant President Cannas" has been changed to a package of (mix cannas) on their labels I don't know what kind of canna they are or what colors What's the price for the one they sent me Are they the same price like the one I chose or are they cheaper? How would I know if I don't have any of these information I received their letter this afternoon with the same explanation they sent you but they omit to tell me that they didn't have some of the plants that I orderedI could have chose different plants for my moneyThey have all they needed to contact me after waiting for months for a few plantsI don't think it's the way to do businessThis is the worst Customer Service I dealt with in my lifeI am always ordering online for everything because it's easier for me, but Four Seasons should be closed from my point of view I am sure you will hear more complaints about them again and again and againCheck their Facebook!!!I appreciate your help and is very grateful that you took the time to resolve the issue even though I am not quite satisfied with the resultThey should hold those people accountableLooking forward to hear from you again.Sincerely yours, [redacted] *** ID#
Dear Dr***:Thank you for your response to our 2/22/letterSince we now have the original shipping label, we are processing a replacement order for the dead items which will be scheduled for shipping this spring.Very Truly Yours,Four Season Nursery [redacted] ***Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/06/21) */ Dear Mrs [redacted] : We have received your inquiry regarding your 3/14/order for $43.72, which shipped on 3/25/We processed a replacement request on 4/11/for 2-Pussy Will and 2-Butterfly Bush (value $7.86), which shipped on 4/28/ We then processed a second replacement request on 5/31/for 1-Perennial Bargain and 1-Giant Double Peony (value $13.94), which shipped 6/3/ You stated that some of your replacement plants appear "dead" or have not yet started to bud and leaf outMuch of our nursery stock is shipped in a dormant, bare roots condition or in starter pots that require transplantingalso you plants may be stressed by shipmentTherefore, the plants may look "dead," be droopy upon arrival, have lost leaves in shipment or may leaf-out later than an established plantIt may take up to 6-weeks for the plants to leaf out and show signs of life If the replacements we sent to you in April are dead, please send the replacement shipping label to my attention along with a list of which items are dead Very Truly Yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, I was told that I did not need to keep the replacement shipping labelSecond, what they sent in the second replacement shipment was either dry and brittle and fell apart in my hand or was moldy (roots)I didn't get items that were part of my free offer (which never grew) like I requestedOnly one plant has grown from the original orderI want a refund in check formI have ordered plants from other companies and I know how plants are usually shipped and how long it takes for them to show lifeI don't want any more replacementsI've had to pay additional money to buy replacements from other places and I have the ground dug up and prepared for the items I have yet to replace Final Business Response / [redacted] (4000, 13, 2016/07/06) */ Dear Mrs [redacted] : Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of our guarantee which require the shipping label be returned We are sorry you are unable to return the shipping label from replacement packageThe guarantee which is clearly stated in all of the advertisements, the acknowledgement of each order, as well as the literature contained within the package, all clearly state that in order to receive an adjustment the shipping label from the package must be returnedIn addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed on the label itself Based upon the above, we do not believe we have any further obligation to youHowever, since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your charge card statement or both sides of your cancelled check and a list of the unsatisfactory stock Kindly indicate your acceptance by returning this letterIt will also assist us in expediting this matterUpon shipment of the replacement order, we will consider this matter closed Very Truly Yours, Four Seasons Nursery [redacted] Customer Service
Dear Mr [redacted] We have received your recent correspondence regarding the order you placed with usPlease note, our guarantee states:"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt If you are dissatisfied with ny merchandise, return it together with the ORIGINAL SHIPPING LABEL within year of receipt for a FREE REPLACEMENTReplacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."Please note, we answer every email we receive, and we have no record of receiving an email from youThank you again gor your letter and as soon as we receive the shipping label in accordance with our published guarantee, we will we will process your adjustment in a timely manner.Very Truly Yours,Four Seasons Nursery [redacted] ***Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Dear Ms***: We have received your recent correspondence regarding the order you placed with us We are very sorry to hear that you are not pleased with the stock you receivedPlease note our guarantee is as follows: "If any item you purchased from us does bot live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of the receipt...For a REFUND of the purchase price, RETURN TE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Therefore, please return the original shipping label, to my attention, for a replacement of the dead itemsif a refund is desired, please return the plants in addition to the shipping labelWe will hold the label for the duration of your warranty in case you have a problem with any other plants Thank you again for your inquiry and as soon as we receive the shipping label, in accordance with our published guarantee, we will process your adjustment in a timely manner Very truly yours, KELLY NURSERIES [redacted] Customer Service PC:RR
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Dear Mrs [redacted] : We have received your inquiry regarding an order you placed with usYou state that you have not yet received your orderWe regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shippedIt should reach you in the very near future, if it has not already done soThank you for your interest in our merchandise and we shall look forward to serving you again soon Very truly yours, Four Seasons Nursery
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order was shipped Thank you for your interest in our merchandise and we shall look forward to Serving you again Soon Very truly yours, Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Would be nice to see if plants even grow before I have to close this case? Came in bag all shriveled up and brown with someone's handwritten note on label..."SHIP NOW"I immediately put them in the ground, but I seriously doubt if they're going to grow Plus, why is their phone just constantly ringing busy? Final Business Response / [redacted] (4000, 10, 2015/06/22) */ Thank you for your inquiry regarding the plants you received from usYou stated that some of your plants appear "dead" or have not yet started to bud and leaf out Much of our nursery stock is shipped in a dormant, bare root condition or in starter pots that require transplantingAlso, your plants may be stressed by shipmentTherefore, the plants may look dead, be droopy upon arrival, have lost leaves in shipment, or may leaf out later than an established plant If you have not already done so, please plant all plants immediately following the instructions in our planting bookletWater regularlyGive them a chanceIn nearly every instance the plants will grow and thrive It can take 6-weeks in warm weather for plants to come out of dormancy and show signs of lifeIf, after six weeks of planting, your plants do not leaf out or if you are certain they are not alive, return the original shipping label from the package as required by the guaranteeUpon receipt, replacement order or credit certificate will be scheduled for youPlease include a full explanation of the problem by item and quantity If you prefer a refund instead of a replacement, return the plants, postage prepaid along with the ORIGINAL SHIPPING LABEL within fourteen days, in accordance with our guaranteePlease include a full explanation of the problem by item and quantityThe refund guarantee applies only to original nursery stock and not replacement items Thank you again for your communicationGive your plants a chance and in all likelihood they will be strong and beautiful in your yard or garden Very truly yours, FOUR SEASONS NURSERY Final Consumer Response / [redacted] (2000, 12, 2015/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) To Whom It way Concern: Just close caseObvious company isn't going to take responsibility for any 'incredibly delayed shipment ' or 'terrible quality plants' by correspondence I received Will just suck it up as a lesson learned and never buy from them again Thanks
Initial Business Response / [redacted] (1000, 5, 2016/05/02) */ Dear Mr [redacted] : We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shipped (tracking # XXXXXXXXXXXXXXX)It should reach you in the very near future, if it has not already done so Thank you for your interest in our merchandise and we shall look forward to serving you again soon Very Truly Yours, Farmer Seed and Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Our order miraculously shipped to us after separate, completely rude individuals couldn't give me any information on our order the majority of my complaint is the customer service I received and how I was both treated and spoken toThat has not been addressed whatsoever
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Dear Sir or Madam: Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Pittsburgh, PA Please note that you have previously cotacted us regarding this same customer/complaint under case #XXXXXXXXWe have enclosed a copy of the letter we sent to you in response (dated 8/6/15) as well as the letter we sent to the customer Since these complaints are identical, we would ask that you close one of them Dear Ms [redacted] : We are in receipt of your recent inquiryPlease note that your original order was placed 4/22/and shipped 5/21/Our guarantee states: "If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURNT HE ORIGINAL SHIPPING LABEL along with your written request within year of receiptfor a REFUND of the purchase price, RETURNT EH ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." On 7/27/a credit voucher for the calue of the merchandise was sent since the items were not returned within the 14-days, as stated in the guarantee However, if you return the original voucher to my attention, we will issue a refund for its amount
I am rejecting this response because: I had purchased $worth and when they sent me the package back in oct it said package of 2.....What they sent me was persimmons, fall gold raspberry plants and they had substituted the cherry trees cause of no stock by sending me nanking cherry bushes & thought that would be ok! All the plant looked dead the day I received them but I planted them anywaysI contacted the nursery and told them I didnt want the nanking cherry bushes only because I already have several planted along side my garageAfter several emails and listening to them give me the run around, they refunded me for the flowering cherry trees onlyThe only reason im wanting a FULL REFUND is because I dont have live plant to show for anything that I orderedThey looked dead when I received them and they still are dead right at this very moment! I accepted the $for the flowering cherry trees, and I accept the $as a partial refund but they still owe me $They was gonna send me the flowering cherry trees until I brought it to their attention that they was refundedBelow is what I had stated to them via emailYou will see that I did NOT cancell anything I simply asked them why would they want to send more dead plantsAgain I have nothing to show for this order and I want a full refundI do not see any future business with this company and im speaking on behalf of myselfIf you read the online reviews for Four seasons nursery then you will see that im not the only one! This is a huge problem with this companyThey should be put out of business and thats saying it nicely! I will be waiting for them to send me $46.75, they took it upon themselves just like they took it upon themselves to send me dead plants the first package of 2....Read their online reviews, im not the only one they sent dead plants, not only do I want a FULL refund they should be shut down based on how they do business with everyone including myself! They took it upon themselves to come up with the $....Again it didnt surprise me thats for sure! But I will be waiting for the remainder that is rightfully owed to me.I had wrote them this email & below it was their response! They made the right choice by cancelling! I dont want anything to do with this company, I just want my full refund since I DID NOT RECEIVE NOT ONE LIVE PLANT! Im still owed $& the credit card company will contact me once its receivedNo telling how many ppl they did this same thing to, im just one out of HUNDREDS!!! They are pathetic if you asked me& shouldnt have a license to sell anything!On 3/7/4:PM, Jeff P wrote: Well that is correct except for a few details! Everything that I was sent the first was dead and so why would you want to even mail out anything else is beyond me! Why dont you save both of us the headache & put this to rest? Now im speaking on behalf of myself & if I was the one mailing out plants that didnt look good when they was received & thats not exaggerating cause I had mentioned it along time ago! The american persimmons trees needs addressed & with that saidDont you think it would be much easier to send a full refund & lets just say it would save you & I the headache? I would think so cause I hope you dont think im suppose to send more emails in the future! That isnt gonna happen, not after the BS that was experienced already, heck no! Now if you even acknowledged "half" of this customers experience, wouldnt you think customer care would care enough to put it to rest and atleast acknowledged the BS that took place from day until now, I really dont see any future here so why put yourself through it all again by sending more plants? Does that make sense to you? If it does please enlighten me while I take some more advil & make another dr app for stress! I should ask for pain & suffering but I havent...yet! So who will respond next jane doe? im waiting for the curve ball! At this point its not like it would surprise me thats for sure! Its went on so many times its like I can close my eyes & know whats coming next! Pathetic if ya asked me! Process the full refund so you can get on with someone else im sure there is no shortage after what I seen, shewww and most importantly I wont have to receive anymore dead plants! Their response: Or Jane Doe responded....Just the little games they like to play cause im sure im not the only one! And if the header to this email is needed for proof I will GLADLY send it as wellI kept everything!Four Seasons To:Jeff PMar at 2:PM Thank you for your emailVery well, we will forward your request for a refund and you will not receive any other plants from us You are qualified to receive a refund of $for the plants that were paid for, but have not been shipped yetWe will cancel the replacement shipment as wellThis way you will not have to deal with any further "headaches" or "BS" Sincerely, Jane Doe
Dear Dr [redacted] As of today, I have not received the correspondence (original shipping label and plants) you said was sent the week of 6/14/You may wish to trace the package.Please send all correspondence to my attention.Very Truly Yours,House of WesleyCarol TarboxCustomer Service
Initial Business Response / [redacted] (1000, 11, 2016/07/27) */ Dear Mrs [redacted] : We are in receipt of recent correspondence regarding the order you placed with us in AprilPlease note, our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." this guarantee is printed in our catalog, as well as all other print advertisementIt is also in numerous places on our website including the check-out and final receipt pagesThe shipping label itself states that the label must be saved and that the guarantee is void without the label We shipped the order in two packages on 5/11/and 5/13/We have just received your response to our 7/7/letter where you state that you do not have the original shipping label, as required by our guaranteeIn addition, you have returned only a few of the plants Even though we are under no obligation we are issuing a credit to your charge card for the value of the merchandise complained about ($118.26) Very Truly Yours, Four Seasons Nursery [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (2000, 13, 2016/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company reimbursed me all but $10.oo which I'm ok with, however, their stance that they didn't have to reimburse anything, even though I was in compliance with their requests for reimbursement TIMES due to not having the shipping labels, irks meThey consistently told me that supplying a copy of the transaction from my bank account would sufficeAnd of course they would have had to reimburse me because some of the items I paid for, I did not receive, and all but of their plants were dead! I have learned my lesson, however and will never buy from a catalog nursery again! I would like them to take me off their mailing list as final closure to this case because coincidentally, they also sent me their catalog at the same time I received their letterFrom now on, I will buy from our local nurseries Thanks for your assistance in this matter!
Initial Business Response / [redacted] (1000, 10, 2016/04/25) */ Dear Ms***: We have received your inquiry regarding and order you placed with usYou state that you have not yet received your order We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shippedIt should reach you in the very near future, if it has not already done so Thank you for your interest in our merchandise and we shall look forward to serving you again soon Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/04/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received my orderThey still need to work on communication
Final Consumer Response / [redacted] (2000, 6, 2016/04/19) */ The company finally refunded my money
Dear Mrs***:We have received your inquiry regarding an order you placed with usWe are sorry to hear that you had trouble reaching usWe have checked our logs and show no record of receiving an email from you.You state that you have not yet received your orderWe regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shippedIt should reach you in the very near future, if it has not already done so.Thank you for your interest in our merchandise and we shall look forward to serving you again soon.Very Truly Yours,Fours Seasons Nursery [redacted] ***Customer Service
I am rejecting this response because: Hello,Is there a way to access my messages?The company keeps saying that they do not enough information to process the replacement order after two packages was sent to them with all requested information.It has been always stated in paperwork mailed to them twice that none of the items survived and the full amount of the order $needs to be replaced with the following items: Cherry, Sugar Sweet $16.79So, it has been communicated in writing by mail that sets of bundles of need to be replaced and mailed in the Spring.The company claims that correspondence was sent to me back at the end of January (all info was provided in the letter sent in December 2017)I have not received any letters back yetMoreover, it was clear that all items did not survive, why to ask again?This behavior is unacceptable.It looks like the company asking for information that was provided to them two times now and wants the consumers to keep spending time and keep writing letters and mail them to the company until consumers give up.The company does not accept anything by email or phone unlike the rest of the similar companiesPlease advise how to deal with businesses like that?Thanks***
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Dear Mrs [redacted] : We received your replacement request for – Poplar tree ad processed it on 8/5/The replacement was shipped and the delivered 8/14/The order for the Halls Honeysuckle was shipped separate and therefore has a different shipping labelPlease, in accordance with our guarantee, return the original shipping label that lists the vine for a replacementPlease send the information to my attention for quicker processing Yours very truly, Four Seasons Nursery Division of Plantron Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) All the info was sent to seasons again on Sept.10th for the 2nd time.They should have it in a few days I enclosed the separate shipping label for the honeysuckleThey are two separate labels are in the envelope.I spoke to a gal on the phone the same day I sent themI called seasons and read her the info on the labelShe said I could put them both in the same envelope so I did Final Business Response / [redacted] (4000, 9, 2015/09/21) */ Dear Mrs [redacted] : Thank you for your correspondence in which you state you have returned the requested materialsWe will watch for their return Very truly yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service
Dear Mr [redacted] We have received additional correspondence regarding your order from 2/3/17.Your replacement order was processed on 10/24/and shipped on 10/31/The tracking number for this package is [redacted] .Very truly Yours,Kelly Nurseries [redacted] Customer Service
Dear: Ms [redacted] :We have received your inquiry regarding on order you placed with us.You state that you have not yet received your order.We regret that you have been inconvenienced in any wayHowever, wehave checked with our shipping room and find that your order has beenshippedIt should reach you in the very near future, if it has not alreadydone soThe tracking number for the package is9261292700223942949006.Thank you for your interest in our merchandise and we shall look forwardto serving you again soon.Very Truly Yours,Four Season NurseryLaurel AdamsCustomer ServiceLA:KC
I am rejecting this response because:out of trees ordered only of them are growing I do not wish to receive more plants from a place that has a 33% survivial rate I am seeking full refund for my orders since the product is obviously inferior I supplied the order numbers in my original complaint and asking for my credit card receipt is absurd You can easily verify my information through the order numbers I have already supplied
I am rejecting this response because: When I received the package on the 6/22/17, most of the plants I ordered were kind of dry except for the "Elephant Ear" which I didn't orderI ordered "Black Metallic Alocasia" instead they send me something else without calling or sending an email to ask if I would like to replace it with anotherThey didn't give me any other choice but to accept whatever they send me When I checked the rest of the order, I realized that the "Giant President Cannas" has been changed to a package of (mix cannas) on their labels I don't know what kind of canna they are or what colors What's the price for the one they sent me Are they the same price like the one I chose or are they cheaper? How would I know if I don't have any of these information I received their letter this afternoon with the same explanation they sent you but they omit to tell me that they didn't have some of the plants that I orderedI could have chose different plants for my moneyThey have all they needed to contact me after waiting for months for a few plantsI don't think it's the way to do businessThis is the worst Customer Service I dealt with in my lifeI am always ordering online for everything because it's easier for me, but Four Seasons should be closed from my point of view I am sure you will hear more complaints about them again and again and againCheck their Facebook!!!I appreciate your help and is very grateful that you took the time to resolve the issue even though I am not quite satisfied with the resultThey should hold those people accountableLooking forward to hear from you again.Sincerely yours, [redacted] *** ID#
Dear Dr***:Thank you for your response to our 2/22/letterSince we now have the original shipping label, we are processing a replacement order for the dead items which will be scheduled for shipping this spring.Very Truly Yours,Four Season Nursery [redacted] ***Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/06/21) */ Dear Mrs [redacted] : We have received your inquiry regarding your 3/14/order for $43.72, which shipped on 3/25/We processed a replacement request on 4/11/for 2-Pussy Will and 2-Butterfly Bush (value $7.86), which shipped on 4/28/ We then processed a second replacement request on 5/31/for 1-Perennial Bargain and 1-Giant Double Peony (value $13.94), which shipped 6/3/ You stated that some of your replacement plants appear "dead" or have not yet started to bud and leaf outMuch of our nursery stock is shipped in a dormant, bare roots condition or in starter pots that require transplantingalso you plants may be stressed by shipmentTherefore, the plants may look "dead," be droopy upon arrival, have lost leaves in shipment or may leaf-out later than an established plantIt may take up to 6-weeks for the plants to leaf out and show signs of life If the replacements we sent to you in April are dead, please send the replacement shipping label to my attention along with a list of which items are dead Very Truly Yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, I was told that I did not need to keep the replacement shipping labelSecond, what they sent in the second replacement shipment was either dry and brittle and fell apart in my hand or was moldy (roots)I didn't get items that were part of my free offer (which never grew) like I requestedOnly one plant has grown from the original orderI want a refund in check formI have ordered plants from other companies and I know how plants are usually shipped and how long it takes for them to show lifeI don't want any more replacementsI've had to pay additional money to buy replacements from other places and I have the ground dug up and prepared for the items I have yet to replace Final Business Response / [redacted] (4000, 13, 2016/07/06) */ Dear Mrs [redacted] : Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of our guarantee which require the shipping label be returned We are sorry you are unable to return the shipping label from replacement packageThe guarantee which is clearly stated in all of the advertisements, the acknowledgement of each order, as well as the literature contained within the package, all clearly state that in order to receive an adjustment the shipping label from the package must be returnedIn addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed on the label itself Based upon the above, we do not believe we have any further obligation to youHowever, since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your charge card statement or both sides of your cancelled check and a list of the unsatisfactory stock Kindly indicate your acceptance by returning this letterIt will also assist us in expediting this matterUpon shipment of the replacement order, we will consider this matter closed Very Truly Yours, Four Seasons Nursery [redacted] Customer Service
Dear Mr [redacted] We have received your recent correspondence regarding the order you placed with usPlease note, our guarantee states:"If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt If you are dissatisfied with ny merchandise, return it together with the ORIGINAL SHIPPING LABEL within year of receipt for a FREE REPLACEMENTReplacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt."Please note, we answer every email we receive, and we have no record of receiving an email from youThank you again gor your letter and as soon as we receive the shipping label in accordance with our published guarantee, we will we will process your adjustment in a timely manner.Very Truly Yours,Four Seasons Nursery [redacted] ***Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Dear Ms***: We have received your recent correspondence regarding the order you placed with us We are very sorry to hear that you are not pleased with the stock you receivedPlease note our guarantee is as follows: "If any item you purchased from us does bot live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of the receipt...For a REFUND of the purchase price, RETURN TE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Therefore, please return the original shipping label, to my attention, for a replacement of the dead itemsif a refund is desired, please return the plants in addition to the shipping labelWe will hold the label for the duration of your warranty in case you have a problem with any other plants Thank you again for your inquiry and as soon as we receive the shipping label, in accordance with our published guarantee, we will process your adjustment in a timely manner Very truly yours, KELLY NURSERIES [redacted] Customer Service PC:RR
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Dear Mrs [redacted] : We have received your inquiry regarding an order you placed with usYou state that you have not yet received your orderWe regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order has been shippedIt should reach you in the very near future, if it has not already done soThank you for your interest in our merchandise and we shall look forward to serving you again soon Very truly yours, Four Seasons Nursery
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your order was shipped Thank you for your interest in our merchandise and we shall look forward to Serving you again Soon Very truly yours, Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Would be nice to see if plants even grow before I have to close this case? Came in bag all shriveled up and brown with someone's handwritten note on label..."SHIP NOW"I immediately put them in the ground, but I seriously doubt if they're going to grow Plus, why is their phone just constantly ringing busy? Final Business Response / [redacted] (4000, 10, 2015/06/22) */ Thank you for your inquiry regarding the plants you received from usYou stated that some of your plants appear "dead" or have not yet started to bud and leaf out Much of our nursery stock is shipped in a dormant, bare root condition or in starter pots that require transplantingAlso, your plants may be stressed by shipmentTherefore, the plants may look dead, be droopy upon arrival, have lost leaves in shipment, or may leaf out later than an established plant If you have not already done so, please plant all plants immediately following the instructions in our planting bookletWater regularlyGive them a chanceIn nearly every instance the plants will grow and thrive It can take 6-weeks in warm weather for plants to come out of dormancy and show signs of lifeIf, after six weeks of planting, your plants do not leaf out or if you are certain they are not alive, return the original shipping label from the package as required by the guaranteeUpon receipt, replacement order or credit certificate will be scheduled for youPlease include a full explanation of the problem by item and quantity If you prefer a refund instead of a replacement, return the plants, postage prepaid along with the ORIGINAL SHIPPING LABEL within fourteen days, in accordance with our guaranteePlease include a full explanation of the problem by item and quantityThe refund guarantee applies only to original nursery stock and not replacement items Thank you again for your communicationGive your plants a chance and in all likelihood they will be strong and beautiful in your yard or garden Very truly yours, FOUR SEASONS NURSERY Final Consumer Response / [redacted] (2000, 12, 2015/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) To Whom It way Concern: Just close caseObvious company isn't going to take responsibility for any 'incredibly delayed shipment ' or 'terrible quality plants' by correspondence I received Will just suck it up as a lesson learned and never buy from them again Thanks