Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12177990, and find that this resolution is satisfactory to me.Package receivedThank you for your helped
Initial Business Response / [redacted] (1000, 5, 2016/06/02) */ Dear Mrs [redacted] : We have received the letter that you sent certified to our facility in Minnesota, and which has now been forwarded to our processing centers in Bloomington, IL A credit of $is being issued for the items you state were missing from the package that was sent to youWe hope our method of handling the problem is satisfactory Very Truly Yours, Farmer Seed and Nursery Division of Plantron, Inc [redacted] Customer Service
[Page 1/2]RE: [redacted] #12177990Dear Sir or Madam:Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Baltimore, MD.We are enclosing a copy of our letter to Ms [redacted] , which we feel is self-explanatoryThank you again for your inquiry and we hope our method of handling this matter is satisfactoryVery Truly Yours,Four Seasons Nursery [redacted] ***Customer Service[Page 2/2]Dear Ms [redacted] :We have received your inquiry regarding an order you sent to us You state that you have not as yet received your replacement order.We regret that you have been inconvenienced in any way However, we have checked with our shipping room and find that your replacement order shipped 5/24/(tracking # 9274892700223939203841) According to the FedEx website, the package was delivered to the above address on 5/31/17.Please also note, that we have no record of having received an email from you of 4/5/17.Thank you for your interest in our merchandise, and we shall look forward to serving you again soon.Very Truly Yours,Four Seasons Nursery [redacted] ***Customer Service
[Page 1/2] RE: [redacted] # Dear Sir or Madam: Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Mindoro, WIWe are enclosing a copy of our letter to Mr [redacted] which we feel is self-explanatory Thank you again for your inquiry and we hope our method of handling this matter is satisfactory Very Truly Yours, Four Seasons Nursery [redacted] Customer Service LA:RR Encl[Page 2/2]Dear Mr [redacted] Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of the guarantee which require the shipping label be returned.We are sorry you are unable to return the shipping label The guarantee which is clearly stated in all of the advertisements, the acknowledgment of each order, as well as the literature contained within the package, all clearly state that in order to receive an adjustment the shipping label from the package muse be returned In addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed on the label itself.Based upon the above, we do not believe we have any further obligation to you However, since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your charge card statement or both sides of your cancelled check and a list of how many of which item is dead.Kindly indicate your acceptance by returning this letter It will also assist us in expediting this matter Upon shipment of the replacement order, we will consider this matter closedVery Truly Yours,Four Seasons Nursery [redacted] ***Customer ServiceLA:RR
Initial Business Response / [redacted] (1000, 5, 2016/07/06) */ Dear Dr [redacted] : We have received your inquiry regarding an order you sent to usYou state that you have not as of yet received your replacement order We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your replacement order was processed 6/20/and was shipped on 6/22/(tracking numbers: XXXXXXXXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXXXXXXXX, and XXXXXXXXXXXXXXXXXXXXXX)They should reach you in the very near future, if it has not already done so Thank you again for your interest in our merchandise, and we shall look forward to serving you again soon Very Truly Yours, Four Seasons Nursery [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/06/22) */ Dear Mr [redacted] : We are in receipt of recent correspondence regarding the order you placed with us in March, which shipped 3/16/Please note, our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." We received a written request from you (dated 4/30/16) stating that the "plants were good and green" upon receipt but died 2-months after plantingSince your order was no longer covered under the refund portion of our guarantee and the plants were not returned, we issued a merchandise credit certificate for the value of the plants $on 5/11/ Very Truly Yours, Four Seasons Nursery [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't know nothing about days warrantyThis business is using this days warranty as an excuse to return my moneyI want my money back nowIf I don't get this money back this matter will go to the State Attorney Office and it will cost more moneyMONEY BACK NO MORE EXCUSES
Initial Business Response / [redacted] (1000, 5, 2016/08/15) */ Dear Mrs [redacted] : We are in receipt of recent correspondence regarding the order you placed with us 4/4/for $56.01, which shipped 4/26/Please note our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Once our guarantee is fulfilled we have no obligation on the replaced items as we are only obligated to replace once You wrote that you were not happy with the items we replaced and in the interest of customer satisfaction a merchandise credit certificate for their value was issued ($35.53) even though we were under no obligation and as non-precedent setting exception, you may return the original credit certificate to my attention for a refund Very Truly Yours, Direct Gardening [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ We have received your inquiry regarding and order you placed with usa and are sorry to hear you are unsatisfied Our guarantee is asa follows: "If any item you purchased from us does not live for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt......for a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGNAL SHIPPING LABEL, with correct postage affixed within days of receipt." Therefore, if you no longer want the items please return them with proper postage affixed to my attention and the adjustment will be processed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept only part of the responseThe vinca plants have dissolved into stems, but I will accept a free replacement on these(I'd rather just have a refund though if you are going to send dead plants each time) However, the creeping Juniper that you sent are not creeping JunipersI don't want a replacement on these if you are going to continue to ship a plant other than the creeping JuniperI could return them, but it's unfair to charge me ship them back to you when it was YOUR error to begin with Final Business Response / [redacted] (4000, 9, 2015/06/19) */ We have received your inquiry where you state that you received the wrong item According to our records, you ordered item number 6655- Spreading Evergreen from page of our Spring catalog, which is what we sent Please clarify as to why you believe the item we sent was incorrect, and send the response to my attention for quicker processing Very truly yours, FOUR SEASONS NURSERY Final Consumer Response / [redacted] (4200, 11, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) You have not given me any solutions to the problems thus farThe evergreens that you sent are dead and look nothing like the picture or the descriptionThe vinca plants were dried up and had not chance of survival from the moment I received themIt was not my fault that you sent dead plants that were different from the description and I'm not agreeable to paying postage on them in order to get a refund for an order that was DOA
Initial Business Response / [redacted] (1000, 10, 2016/08/09) */ Dear Mr [redacted] : We are in receipt of recent correspondence regarding the $order you placed with us 3/28/which included Walk-Plants and Periwinkle and shipped on 4/8/Please note our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." On 5/16/we processed a replacement order for Periwinkle, per your request, which shipped 5/20/We also processed a merchandise credit certificate of $for the value of the Walk-you stated were dead Then, on 6/27/you used the merchandise credit certificate to purchase more Walk-plants, which shipped on 6/29/You state that you emailed us about this replacement, but we did not respondOur records show an email from you on 7/22/at 6:am (the same day you filed your complaint with the Revdex.com) regarding your concern for the replacement plants you receivedWe responded to this email at 7:am (copy enclosed) If the replacement plants you received are dead, please return the original REPLACEMENT shipping and a list of the dead items for an additional replacement or merchandise credit certificate Very Truly Yours, Four Seasons Nursery [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is not acceptable because they want to provide a merchandise credit or replacement plantsThis is what they offered me the first time and the replacement plants they sent were dead when they arrived, just like my original orderI do not trust that this company to send me quality merchandise and would like a refund check for my original purchase
Initial Business Response / [redacted] (1000, 5, 2016/04/11) */ Dear Mr [redacted] : Thank you for your letter concerning some nursery merchandise you have received from us We are sorry to hear that a mistake has been made in filling your orderIn order to expedite correcting this error, please return your original shipping label along with this letter Thank you again for your letter and as soon as we receive the shipping label, we will correct any error Very Truly Yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The shipping label was thrown away in the trashDon't you have a copy of what you shipped me? Why are you making me jump through hoops when you are the one that made the mistakeVery poor customer service Final Business Response / [redacted] (4000, 12, 2016/04/25) */ Dear Mr [redacted] : Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of the guarantee which require the shipping label be returned We are sorry you are unable to return the shipping label from the replacement orderthe guarantee which is clearly stated in all of the advertisements, the acknowledgement of each order, as well as the literature contained withing the package, all clearly state that in order to receive an adjustment the shipping label from the package must be returnedIn addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed on the label itself Since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your charge card statement or both sides of your cancelled check and a list of the unsatisfactory stock Kindly indicate your acceptance by returning this letterIt will assist us in expediting this matterUpon shipment of the replacement order, we will consider this matter closed Very Truly Yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Final Consumer Response / [redacted] (2000, 14, 2016/04/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for working with me
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Dear Mrs [redacted] : We are in receipt of an inquiry regarding your $order from 4/8/13, which shipped 4/22/Please note, our guarantee states: "If any item you purchased from us does not live, for FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." We issued a credit to your charge care in the amount of $on 5/6/for products that were returnedThen in September of this year, you complained that the seedless grapes were incorrect, and even though you were well past the 1-year guarantee, a replacement was processed on 10/5/ You then contacted us to say that you did not want the replacementTherefore we cancelled the replacement order and issued a merchandise credit certificate for $(for the value of the grapes) on 10/9/ Very truly yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response only outlined our correspondenceThe company did not apologize for their fraudulent product nor give a refund of my moneyI will be contacting the Illinois Attorney GeneralI would urge all who are swindled by this company to do the same
Dear Dr***:We have received your recent correspondence regarding the order you placed with us.We are very sorry to hear that you are not pleased with the stock you receivedHowever, we are unable to make an adjustment until you RETURN THE ORIGINAL SHIPPING LABEL FROM THE PACKAGE, as it contains full information concerning your orderThe shipping label is the colored paper from the front of the package, which shows your name and address and a list of the items enclosed.Our printed guarantee states:If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receiptIf you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL with in year of receipt for a FREE REPLACEMENTReplacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt.Therefore, please return the original shipping label and a list of what items are dead to receive a replacementPlease send correspondence to my attention to ensure the proper adjustment will be madeWe will hold the label for the duration of your warranty in case you have a problem with any other plants.Thank you again for your inquiry and as soon as we receive the shipping label, in accordance with our publishedguarantee, we will process your adjustment in a timely manner.Very Truly Yours,Four Seasons Nursery [redacted] ***Customer Service
[Page 1/2]RE: [redacted] # [redacted] Dear Sir or Madam:Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Chambersburg, PAWe are enclosing a copy of our letter to Dr [redacted] , which we feel is self-explanatoryThank you again for your inquiry and we hope our method of handling this matter is satisfactory Very Truly Yours,House of Wesleysigned: [redacted] Customer Service[Page 2/2]Dear Dr [redacted] :We are in receipt of recent correspondence regarding the order you placed with us 4/17/ Please note, our guarantee, which has not changed since you placed your last order in 2011, is as follows: If any item you purchase from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receiptOur guarantee is clearly listed in our catalog, on our website, and in the planting handbook included with all shipments In addition, "Important Save this Label" is printed on the shipping label itselfAs you can see, we do have a refund guarantee policy Therefore, per our guarantee, please return the product and original shipping label for a refund Very Truly Yours,House of Wesleysigned: [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Thank you for your inquiry regarding the plants you received from usYou stated that some of your plants appear "dead" or have not yet started to bud and leaf out Much of our nursery stock is shipped in a dormant, bare root condition or in starter pots that require transplantingAlso, your plants may be stressed by shipmentTherefore, the plants may look dead, be droopy upon arrival, have lost leaves in shipment, or may leaf out later than an established plant If you have not aleady done so, please plant all plants immediately following the instructions in our planting bookletWater regularlyGive them a chanceIn nearly every instance the plants will grow and thrive It can take 6-weeks in warm weather for plants to come out of dormancy and show signs of lifeIf, after six weeks of planting, your plants do not leaf out or if you are certain they are not alive, return the original shipping label from the package as required by the guaranteeUpon receipt, replacement order or credit certificate will be scheduled for youPlease include a full explanation of the problem by item and quantity If you prefer a refund instead of a replacement, return the plants, postage prepaid along with the ORIGINAL SHIPPING LABEL within fourteen days, in accordance with our guaranteePlease include a full explanation of the problem by item and quantityThe refund guarantee applies only to original nursery stock and not replacement items Thank you again for your communicationGive your plants a chance and in all likelihood they will be strong and beautiful in your yard or garden Very truly yours, FARMER SEED & NURSERY Division of Plantron, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I live in a place where the growing season is shortTo wait wks to see if plant lives is absurdThey want me to send back dead plants and original shipping label.I threw them out when I got the dead plantsI called them the same dayTheir response: "Put your complaint in writingHave a nice day." then they hung up on me(these were vegetable plants)Since my original complaint of the Poplar trees I ordered have also diedI had not included this in the original complaintThe internet has MANY complaints about this companyAre they really going to get away with ripping people off? Plantron sends out catalogues under different company namesThis is wrongMany of these have complaints posted against them Final Business Response / [redacted] (4000, 9, 2015/07/12) */ Dear Ms [redacted] : We are in receipt of your recent inquiry regarding an order you placed with us this yearOur guarantee is as follows: "If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receiptFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL with correct postage affixed, within days of receipt" Therefore, as soon as you return the original shipping label and/or the plants, along with a list of how many of which items are dead, we will be happy to make an appropriate adjustment Very truly yours, Farmer Seed & Nursery [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Monroeville, PA On May 1st of this year, we received and processed an order from Mr [redacted] for $Part of the order was paid for with a merchandise credit of $28.97, from a previous order, and the remainder of the order was paid for with a check We received the check back from the bank marked stopped payment and wrote to the customer on 5/16/letting them know that the order was being held because their check had not gone through (see copy of 5/16/letter)The customer responded to the letter stating that they wished to only use the $credit and placed a new orderThis new order was processed on 6/9/and shipped on 6/15/ Thank you again for your inquiry and please let us know if you need any asditional information Very truly yours, KELLY NURSERIES Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The sedum are dead and being returned next yearWe have one year to return themFYI: " [redacted] is a fictious person! PLEASE ask that they remove me from ALL THEIR COMPANIES' mailing lists Final Business Response / [redacted] (4000, 12, 2015/07/12) */ Dear Mr [redacted] : We are in receipt of your recent correspondence regarding your orderYou state that the Sedum you received appear "dead" or have not yet started to bud and leaf out Much of our nursery stock is shipped dormant, bare root condition or in starter pots that require transplantingAlso, your plants may be stressed by shipmentTherefore, the plants may look "dead", be droopy upon arrival, have lost leaves in shipment, or may leaf out later than an established plantIf you have not already done so, please plant all plants immediately following the instructions in our planting bookletWater regularlyGive them a chanceIn nearly every instance the plants will grow and thriveIf can take 6-weeks in warm weather for plants to come out of dormancy and show signs of life Very truly yours, Kelly Nurseries [redacted]
Thank you for contacting me. Per the email, I have mailed out the original shipping label and dead plants for my refund. I am rejecting the business response until I receive confirmation that my refund check is in the mail.
Dear Mr [redacted] We are in receipt of recent correspondence regarding the order you placed with us 2/12/for $29.33, which shipped 5/18/Please note, our guarantee is as follows:If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receiptReplacement guarantee is VOID unless ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt.We received a replacement request 9/8/(value $12.55) and due to the nature of the products they were scheduled for Spring shipping and went out on 3/3/17.We later received correspondence from you (7/21/17) requesting a refund of some of the itemsEven though the order is well past the one year guarantee time frame, we therefore have no obligation to do so, we are enclosing a merchandise credit certificate for $for the value of the dead items.Very Truly Yours,Farmer Seed & Nursery [redacted] ***Customer Service
May 10, 2018 [redacted] *Trenton, MO 64683-8150Dear Mrs. [redacted] :We have received your inquiry regarding on order you placed with us.You sorry that you have not yet received your order.We regret that you have been inconvenienced in any way. However, wehave checked with our shipping... room and find that your order has beenshipped. It should reach you in the very near future, if if hes not alreadydone so.Thank you for your interest in our merchandise and we shall look forwardto serving you again soon.Very Truly Yours.Four Seasons Nursery [redacted] ***Customer ServiceLA:KC
Initial Business Response / [redacted] (1000, 6, 2016/03/14) */ Dear Mr [redacted] Per your request, we cancelled the unshipped portion of your order and are issuing a credit to your charge card in the amount of $24.97/ The seeds have already been shipped Thank you for your interest in our merchandise Very Truly Yours, Farmer Seed and Nursery Division of Plantron, Inc [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID I will send back $ Merchandise Credit Certificate since there is no other wayI hope they will not play games anymore, to many mistakes! Hope they will send me the Apple trees and apricot trees with out asking for additional paymentI want my merchandise( RIGHT AND LIFE IDEM) and I want them to remove my name , address and phone number from their data baseThey hang up on me last time I call and I told them I will BE contacting Revdex.comI will never order from this company or their affiliate Co.Thank you very much for your support Sincerely,Dorin [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12177990, and find that this resolution is satisfactory to me.Package receivedThank you for your helped
Initial Business Response / [redacted] (1000, 5, 2016/06/02) */ Dear Mrs [redacted] : We have received the letter that you sent certified to our facility in Minnesota, and which has now been forwarded to our processing centers in Bloomington, IL A credit of $is being issued for the items you state were missing from the package that was sent to youWe hope our method of handling the problem is satisfactory Very Truly Yours, Farmer Seed and Nursery Division of Plantron, Inc [redacted] Customer Service
[Page 1/2]RE: [redacted] #12177990Dear Sir or Madam:Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Baltimore, MD.We are enclosing a copy of our letter to Ms [redacted] , which we feel is self-explanatoryThank you again for your inquiry and we hope our method of handling this matter is satisfactoryVery Truly Yours,Four Seasons Nursery [redacted] ***Customer Service[Page 2/2]Dear Ms [redacted] :We have received your inquiry regarding an order you sent to us You state that you have not as yet received your replacement order.We regret that you have been inconvenienced in any way However, we have checked with our shipping room and find that your replacement order shipped 5/24/(tracking # 9274892700223939203841) According to the FedEx website, the package was delivered to the above address on 5/31/17.Please also note, that we have no record of having received an email from you of 4/5/17.Thank you for your interest in our merchandise, and we shall look forward to serving you again soon.Very Truly Yours,Four Seasons Nursery [redacted] ***Customer Service
[Page 1/2] RE: [redacted] # Dear Sir or Madam: Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Mindoro, WIWe are enclosing a copy of our letter to Mr [redacted] which we feel is self-explanatory Thank you again for your inquiry and we hope our method of handling this matter is satisfactory Very Truly Yours, Four Seasons Nursery [redacted] Customer Service LA:RR Encl[Page 2/2]Dear Mr [redacted] Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of the guarantee which require the shipping label be returned.We are sorry you are unable to return the shipping label The guarantee which is clearly stated in all of the advertisements, the acknowledgment of each order, as well as the literature contained within the package, all clearly state that in order to receive an adjustment the shipping label from the package muse be returned In addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed on the label itself.Based upon the above, we do not believe we have any further obligation to you However, since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your charge card statement or both sides of your cancelled check and a list of how many of which item is dead.Kindly indicate your acceptance by returning this letter It will also assist us in expediting this matter Upon shipment of the replacement order, we will consider this matter closedVery Truly Yours,Four Seasons Nursery [redacted] ***Customer ServiceLA:RR
Initial Business Response / [redacted] (1000, 5, 2016/07/06) */ Dear Dr [redacted] : We have received your inquiry regarding an order you sent to usYou state that you have not as of yet received your replacement order We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your replacement order was processed 6/20/and was shipped on 6/22/(tracking numbers: XXXXXXXXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXXXXXXXX, and XXXXXXXXXXXXXXXXXXXXXX)They should reach you in the very near future, if it has not already done so Thank you again for your interest in our merchandise, and we shall look forward to serving you again soon Very Truly Yours, Four Seasons Nursery [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/06/22) */ Dear Mr [redacted] : We are in receipt of recent correspondence regarding the order you placed with us in March, which shipped 3/16/Please note, our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." We received a written request from you (dated 4/30/16) stating that the "plants were good and green" upon receipt but died 2-months after plantingSince your order was no longer covered under the refund portion of our guarantee and the plants were not returned, we issued a merchandise credit certificate for the value of the plants $on 5/11/ Very Truly Yours, Four Seasons Nursery [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't know nothing about days warrantyThis business is using this days warranty as an excuse to return my moneyI want my money back nowIf I don't get this money back this matter will go to the State Attorney Office and it will cost more moneyMONEY BACK NO MORE EXCUSES
Initial Business Response / [redacted] (1000, 5, 2016/08/15) */ Dear Mrs [redacted] : We are in receipt of recent correspondence regarding the order you placed with us 4/4/for $56.01, which shipped 4/26/Please note our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Once our guarantee is fulfilled we have no obligation on the replaced items as we are only obligated to replace once You wrote that you were not happy with the items we replaced and in the interest of customer satisfaction a merchandise credit certificate for their value was issued ($35.53) even though we were under no obligation and as non-precedent setting exception, you may return the original credit certificate to my attention for a refund Very Truly Yours, Direct Gardening [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ We have received your inquiry regarding and order you placed with usa and are sorry to hear you are unsatisfied Our guarantee is asa follows: "If any item you purchased from us does not live for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt......for a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGNAL SHIPPING LABEL, with correct postage affixed within days of receipt." Therefore, if you no longer want the items please return them with proper postage affixed to my attention and the adjustment will be processed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept only part of the responseThe vinca plants have dissolved into stems, but I will accept a free replacement on these(I'd rather just have a refund though if you are going to send dead plants each time) However, the creeping Juniper that you sent are not creeping JunipersI don't want a replacement on these if you are going to continue to ship a plant other than the creeping JuniperI could return them, but it's unfair to charge me ship them back to you when it was YOUR error to begin with Final Business Response / [redacted] (4000, 9, 2015/06/19) */ We have received your inquiry where you state that you received the wrong item According to our records, you ordered item number 6655- Spreading Evergreen from page of our Spring catalog, which is what we sent Please clarify as to why you believe the item we sent was incorrect, and send the response to my attention for quicker processing Very truly yours, FOUR SEASONS NURSERY Final Consumer Response / [redacted] (4200, 11, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) You have not given me any solutions to the problems thus farThe evergreens that you sent are dead and look nothing like the picture or the descriptionThe vinca plants were dried up and had not chance of survival from the moment I received themIt was not my fault that you sent dead plants that were different from the description and I'm not agreeable to paying postage on them in order to get a refund for an order that was DOA
Initial Business Response / [redacted] (1000, 10, 2016/08/09) */ Dear Mr [redacted] : We are in receipt of recent correspondence regarding the $order you placed with us 3/28/which included Walk-Plants and Periwinkle and shipped on 4/8/Please note our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." On 5/16/we processed a replacement order for Periwinkle, per your request, which shipped 5/20/We also processed a merchandise credit certificate of $for the value of the Walk-you stated were dead Then, on 6/27/you used the merchandise credit certificate to purchase more Walk-plants, which shipped on 6/29/You state that you emailed us about this replacement, but we did not respondOur records show an email from you on 7/22/at 6:am (the same day you filed your complaint with the Revdex.com) regarding your concern for the replacement plants you receivedWe responded to this email at 7:am (copy enclosed) If the replacement plants you received are dead, please return the original REPLACEMENT shipping and a list of the dead items for an additional replacement or merchandise credit certificate Very Truly Yours, Four Seasons Nursery [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is not acceptable because they want to provide a merchandise credit or replacement plantsThis is what they offered me the first time and the replacement plants they sent were dead when they arrived, just like my original orderI do not trust that this company to send me quality merchandise and would like a refund check for my original purchase
Initial Business Response / [redacted] (1000, 5, 2016/04/11) */ Dear Mr [redacted] : Thank you for your letter concerning some nursery merchandise you have received from us We are sorry to hear that a mistake has been made in filling your orderIn order to expedite correcting this error, please return your original shipping label along with this letter Thank you again for your letter and as soon as we receive the shipping label, we will correct any error Very Truly Yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The shipping label was thrown away in the trashDon't you have a copy of what you shipped me? Why are you making me jump through hoops when you are the one that made the mistakeVery poor customer service Final Business Response / [redacted] (4000, 12, 2016/04/25) */ Dear Mr [redacted] : Kindly be advised that we have received your inquiry in which you state you are unable to comply with the terms of the guarantee which require the shipping label be returned We are sorry you are unable to return the shipping label from the replacement orderthe guarantee which is clearly stated in all of the advertisements, the acknowledgement of each order, as well as the literature contained withing the package, all clearly state that in order to receive an adjustment the shipping label from the package must be returnedIn addition, "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid" is printed on the label itself Since we do attempt to satisfy all of our customers we are willing to replace the unsatisfactory merchandise if you will send us a photocopy of your charge card statement or both sides of your cancelled check and a list of the unsatisfactory stock Kindly indicate your acceptance by returning this letterIt will assist us in expediting this matterUpon shipment of the replacement order, we will consider this matter closed Very Truly Yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Final Consumer Response / [redacted] (2000, 14, 2016/04/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for working with me
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Dear Mrs [redacted] : We are in receipt of an inquiry regarding your $order from 4/8/13, which shipped 4/22/Please note, our guarantee states: "If any item you purchased from us does not live, for FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." We issued a credit to your charge care in the amount of $on 5/6/for products that were returnedThen in September of this year, you complained that the seedless grapes were incorrect, and even though you were well past the 1-year guarantee, a replacement was processed on 10/5/ You then contacted us to say that you did not want the replacementTherefore we cancelled the replacement order and issued a merchandise credit certificate for $(for the value of the grapes) on 10/9/ Very truly yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response only outlined our correspondenceThe company did not apologize for their fraudulent product nor give a refund of my moneyI will be contacting the Illinois Attorney GeneralI would urge all who are swindled by this company to do the same
Dear Dr***:We have received your recent correspondence regarding the order you placed with us.We are very sorry to hear that you are not pleased with the stock you receivedHowever, we are unable to make an adjustment until you RETURN THE ORIGINAL SHIPPING LABEL FROM THE PACKAGE, as it contains full information concerning your orderThe shipping label is the colored paper from the front of the package, which shows your name and address and a list of the items enclosed.Our printed guarantee states:If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receiptIf you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL with in year of receipt for a FREE REPLACEMENTReplacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt.Therefore, please return the original shipping label and a list of what items are dead to receive a replacementPlease send correspondence to my attention to ensure the proper adjustment will be madeWe will hold the label for the duration of your warranty in case you have a problem with any other plants.Thank you again for your inquiry and as soon as we receive the shipping label, in accordance with our publishedguarantee, we will process your adjustment in a timely manner.Very Truly Yours,Four Seasons Nursery [redacted] ***Customer Service
[Page 1/2]RE: [redacted] # [redacted] Dear Sir or Madam:Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Chambersburg, PAWe are enclosing a copy of our letter to Dr [redacted] , which we feel is self-explanatoryThank you again for your inquiry and we hope our method of handling this matter is satisfactory Very Truly Yours,House of Wesleysigned: [redacted] Customer Service[Page 2/2]Dear Dr [redacted] :We are in receipt of recent correspondence regarding the order you placed with us 4/17/ Please note, our guarantee, which has not changed since you placed your last order in 2011, is as follows: If any item you purchase from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receiptOur guarantee is clearly listed in our catalog, on our website, and in the planting handbook included with all shipments In addition, "Important Save this Label" is printed on the shipping label itselfAs you can see, we do have a refund guarantee policy Therefore, per our guarantee, please return the product and original shipping label for a refund Very Truly Yours,House of Wesleysigned: [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Thank you for your inquiry regarding the plants you received from usYou stated that some of your plants appear "dead" or have not yet started to bud and leaf out Much of our nursery stock is shipped in a dormant, bare root condition or in starter pots that require transplantingAlso, your plants may be stressed by shipmentTherefore, the plants may look dead, be droopy upon arrival, have lost leaves in shipment, or may leaf out later than an established plant If you have not aleady done so, please plant all plants immediately following the instructions in our planting bookletWater regularlyGive them a chanceIn nearly every instance the plants will grow and thrive It can take 6-weeks in warm weather for plants to come out of dormancy and show signs of lifeIf, after six weeks of planting, your plants do not leaf out or if you are certain they are not alive, return the original shipping label from the package as required by the guaranteeUpon receipt, replacement order or credit certificate will be scheduled for youPlease include a full explanation of the problem by item and quantity If you prefer a refund instead of a replacement, return the plants, postage prepaid along with the ORIGINAL SHIPPING LABEL within fourteen days, in accordance with our guaranteePlease include a full explanation of the problem by item and quantityThe refund guarantee applies only to original nursery stock and not replacement items Thank you again for your communicationGive your plants a chance and in all likelihood they will be strong and beautiful in your yard or garden Very truly yours, FARMER SEED & NURSERY Division of Plantron, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I live in a place where the growing season is shortTo wait wks to see if plant lives is absurdThey want me to send back dead plants and original shipping label.I threw them out when I got the dead plantsI called them the same dayTheir response: "Put your complaint in writingHave a nice day." then they hung up on me(these were vegetable plants)Since my original complaint of the Poplar trees I ordered have also diedI had not included this in the original complaintThe internet has MANY complaints about this companyAre they really going to get away with ripping people off? Plantron sends out catalogues under different company namesThis is wrongMany of these have complaints posted against them Final Business Response / [redacted] (4000, 9, 2015/07/12) */ Dear Ms [redacted] : We are in receipt of your recent inquiry regarding an order you placed with us this yearOur guarantee is as follows: "If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receiptFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL with correct postage affixed, within days of receipt" Therefore, as soon as you return the original shipping label and/or the plants, along with a list of how many of which items are dead, we will be happy to make an appropriate adjustment Very truly yours, Farmer Seed & Nursery [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Thank you for your inquiry concerning a complaint from one of our customers, [redacted] of Monroeville, PA On May 1st of this year, we received and processed an order from Mr [redacted] for $Part of the order was paid for with a merchandise credit of $28.97, from a previous order, and the remainder of the order was paid for with a check We received the check back from the bank marked stopped payment and wrote to the customer on 5/16/letting them know that the order was being held because their check had not gone through (see copy of 5/16/letter)The customer responded to the letter stating that they wished to only use the $credit and placed a new orderThis new order was processed on 6/9/and shipped on 6/15/ Thank you again for your inquiry and please let us know if you need any asditional information Very truly yours, KELLY NURSERIES Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The sedum are dead and being returned next yearWe have one year to return themFYI: " [redacted] is a fictious person! PLEASE ask that they remove me from ALL THEIR COMPANIES' mailing lists Final Business Response / [redacted] (4000, 12, 2015/07/12) */ Dear Mr [redacted] : We are in receipt of your recent correspondence regarding your orderYou state that the Sedum you received appear "dead" or have not yet started to bud and leaf out Much of our nursery stock is shipped dormant, bare root condition or in starter pots that require transplantingAlso, your plants may be stressed by shipmentTherefore, the plants may look "dead", be droopy upon arrival, have lost leaves in shipment, or may leaf out later than an established plantIf you have not already done so, please plant all plants immediately following the instructions in our planting bookletWater regularlyGive them a chanceIn nearly every instance the plants will grow and thriveIf can take 6-weeks in warm weather for plants to come out of dormancy and show signs of life Very truly yours, Kelly Nurseries [redacted]
Thank you for contacting me. Per the email, I have mailed out the original shipping label and dead plants for my refund. I am rejecting the business response until I receive confirmation that my refund check is in the mail.
Dear Mr [redacted] We are in receipt of recent correspondence regarding the order you placed with us 2/12/for $29.33, which shipped 5/18/Please note, our guarantee is as follows:If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receiptReplacement guarantee is VOID unless ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt.We received a replacement request 9/8/(value $12.55) and due to the nature of the products they were scheduled for Spring shipping and went out on 3/3/17.We later received correspondence from you (7/21/17) requesting a refund of some of the itemsEven though the order is well past the one year guarantee time frame, we therefore have no obligation to do so, we are enclosing a merchandise credit certificate for $for the value of the dead items.Very Truly Yours,Farmer Seed & Nursery [redacted] ***Customer Service
May 10, 2018 [redacted] *Trenton, MO 64683-8150Dear Mrs. [redacted] :We have received your inquiry regarding on order you placed with us.You sorry that you have not yet received your order.We regret that you have been inconvenienced in any way. However, wehave checked with our shipping... room and find that your order has beenshipped. It should reach you in the very near future, if if hes not alreadydone so.Thank you for your interest in our merchandise and we shall look forwardto serving you again soon.Very Truly Yours.Four Seasons Nursery [redacted] ***Customer ServiceLA:KC
Initial Business Response / [redacted] (1000, 6, 2016/03/14) */ Dear Mr [redacted] Per your request, we cancelled the unshipped portion of your order and are issuing a credit to your charge card in the amount of $24.97/ The seeds have already been shipped Thank you for your interest in our merchandise Very Truly Yours, Farmer Seed and Nursery Division of Plantron, Inc [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID I will send back $ Merchandise Credit Certificate since there is no other wayI hope they will not play games anymore, to many mistakes! Hope they will send me the Apple trees and apricot trees with out asking for additional paymentI want my merchandise( RIGHT AND LIFE IDEM) and I want them to remove my name , address and phone number from their data baseThey hang up on me last time I call and I told them I will BE contacting Revdex.comI will never order from this company or their affiliate Co.Thank you very much for your support Sincerely,Dorin [redacted]