Initial Business Response / [redacted] (1000, 10, 2015/06/19) */ Per your request, we cancelled your order and are issuing a credit to your charge card in the amount of $ Thank you for your interest in our merchandise Very Truly yours, FOUR SEASONS NURSERY Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) We received a letter on Saturday from Plantron, Inc that they cancelled our order and are putting the money back into our account Thank you for your help [redacted] ***
Dear Ms [redacted] As stated in our catalogs and on our website, our cancellation policy is: "We can only guarantee cancellation of an order if it is requested the same day the order is placedAll other cancellation requests must come to us in writingOnce we have begun shipping for the season, it is difficult to cancel an order."We received your cancellation request, but we were unable to cancel the Pyramid Special (hardgood item) and we understand that you have received that itemThe remainder of your order for plants was cancelled and a credit to your charge car of $was issued 4/18/In addition, the replacement you requested for items from your first order (3- Paw Paw Trees & 1-Tristan Strawberry) has also been processed and is expected to ship in the near future.Very Truly Yours,Farmer Seed and Nursery [redacted] ***Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/06/20) */ Dear Mrs***: We have recently received back the packages you refusedPlease not that our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Therefore, we are issuing a credit to your charge card in the amount of $55.02, in accordance with your guarantee, which reflects the cost of the merchandise less the refused postage Very Truly Yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only recited one order refund backIm still waiting for the second refund, has been weeks and nothingTotal received from them My total for both the pyramid planters was Still waiting for second refund Final Business Response / [redacted] (4000, 10, 2016/07/07) */ Dear Mrs***: We are in receipt of your recent request for an additional refund and upon further investigation have found that the amount of $55.02, which was refunded on 6/16/16, is the correct amount Each Pyramid was $and the cost of the return postage was $eachThus, the total amount of $was refunded for each package ($x2=$55.02) Very Truly Yours, Four Seasons Nursery [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Dear Ms [redacted] : We are in receipt of a recent inquiry regarding your 7/3/order for $106.70, which shipped 7/9/in two different packagesPlease note, our guarantee is as follows: "If any item you purchased from us does not live, for FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Therefore, please return the original shipping label and a list of the dead items for a replacement or merchandise credit certificateIf you desire a refund, even though your order is past the 14-day refund warranty, return the original shipping label and product with a list of dead items for a refund Please return all items to my attention for quicker processing Very truly yours, Royal Dutch gardens [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/06/06) */ Dear Ms [redacted] : We are in receipt of your recent inquiry regarding the order you placed with us 1/8/for $65.43, which was scheduled to ship in two packagesPackage was shipped on 3/28/and according to tracking results (tracking # XXXXXXXXXXXXXXXXXXXX) it was delivered on 4/1/ Package was shipped on 1/26/and was returned to us because of an address issueWe sent you a letter on 5/28/addressing the returned package (copy enclosed) Very Truly Yours, Farmer Seed and Nursery Division of Plantron, Inc [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Dear Mrs [redacted] : We have received your inquiry regarding an order you placed with usYou state that you have not yet received package of We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that the package was shipped and tracking shows it was delivered on 5/4/at 12:25pm (tracking number : XXXXXXXXXXXXXXXXXXXX) Thank you again for your interest in our merchandise and we shall look forward to serving you again soon Very Truly Yours, Farmer Seed and Nursery Division of Plantron [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/08/02) */ Dear Mr***: We have received your recent correspondence regarding the order you placed with us Our printed guarantee states: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Therefore, please return the original shipping label and a list of what items are deadthe shipping label is the colored paper from the front of your package that includes the items in the package and your name and addressIt also says "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid," on the left sideWe will hold the label for the duration of your warranty in case you have a problem with any other plants If you no longer have the original shipping label as per our guarantee, we do not have any obligation to adjust on your orderHowever, since we do try to satisfy all our customers, we are willing to make a single exception and replace the unsatisfactory merchandise if you will send us a photo copy of your proof of purchase (i.echarge card statement or both sides of your cancelled check) and a list of the unsatisfactory stockPlease be sure sure to include a list of how many of which item is dead Please send all necessary information to my attention for further review Very Truly Yours, Four Seasons Nursery [redacted] Customer Service
Initial Business Response / [redacted] (4000, 14, 2015/06/16) */ Per your request, we are canceling the unshipped portion of your order and are issuing a credit to your charge card in the amount of $ Thank you for your interest in our merchandise and we will look forward to serving you again in the near future Very truly yours, Initial Consumer Rebuttal / [redacted] (4200, 16, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a letter from Plantron on Saturday, June 13, It is the same letter that appears as the Business' Rebuttal ResponseIt was signed by Laurel Adams, Customer ServiceThe letter stated that my order was being cancelled, per my request, and that $was being credited to my charge cardThe amount they have decided to refund is incorrect I listed specifically, in my complaint, the plants I did not receive, the quantity, and the costThat list was also reconciled and agreed upon with one of their Customer Service Agents during one of my numerous callsThe agent took the time to look at my order and she detailed exactly the plants that had and had not been sentI would suggest that Plantron look, carefully, at the list of plants that they did not send and their calculationsI've placed that list belowAgain the total amount is $for plants that Plantron did not sendAt this point, I have not even requested a refund for some of the pathetic, molded, and rotten plants that they did ship The order number is XXXXXXXX The items not received are: 1-Coreopsis $ 3-Grass, Blue Festuca $ 2-Arkansas Ammsonia $ 1-Peach, Red Haven Dwf $ 2-Angel Trumpet, Yellow $ 1-Citrus Tangerine Dwf $ 1-Rose, Climbing $ 25-Pep Start Pills $ 50-Pep Start Pills $ 1-Wiegela, Bristol Ruby $ 1-Pulmonaria, Raspberry $ 2-Angel Trumpet,Lavender $ 1-Euphorbia, Bonfire $ 1-Cactus, Christmas,Lavender $ 1-Cactus, Christmas,Yellow $ 12-Grass, Blue Festuca $ 6-Lavender, English $ Final Business Response / [redacted] (4000, 20, 2015/06/25) */ We have received your notificotion in which you state that you have not received our correspondence regarding [redacted] Therefore, we are enclosing a copy of our 6/8/letter to Mrs [redacted] and a letter to you also of 6/8/Apparently, our letter to you was lost in the mail We would like to add that we have reviewed the amount of the refundThe refund is for package which was cancelled per the customers requestThe English Lavender and Arkansas Amasonia were in package 2, which Mrs [redacted] stated she receivedTherefore, these two items were not included in the refundAdditionally, the White Pampas Grass was in package and was refunded, but was not included on the list of missing items she provided Very truly yours, FOUR SEASONS NURSERY Division of Plantron, Inc Final Consumer Response / [redacted] (3000, 27, 2015/07/09) */ I received a letter from Plantron dated June 30, The letter was requesting a shipping label from package I suppose this letter was sent in response to an unresolved issue of them still owing me $ Requesting a shipping label for plants that I received months ago is absurd and just another ploy this company uses to keep from doing the right thingI ordered nearly $in plants and have no need to try and cheat them out of $ As I staed before, I will not waste any more time dealing with this companyIf they think $is worth losing a customer, so be itI will just be a customer, in the long list of other customers, who are disatisfied and will find another source for nursery plants Revdex.com, please send this response to this company and you may consider this matter closed after doing so I thank you Revdex.com for your efforts, but there are some companies that don't value their reputation Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/06/19) */ Per your request, we cancelled your order and are issuing a credit to your charge card in the amount of $ Thank you for your interest in our merchandise Very Truly yours, FOUR SEASONS NURSERY Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) We received a letter on Saturday from Plantron, Inc that they cancelled our order and are putting the money back into our account Thank you for your help [redacted] ***
Dear Ms [redacted] As stated in our catalogs and on our website, our cancellation policy is: "We can only guarantee cancellation of an order if it is requested the same day the order is placedAll other cancellation requests must come to us in writingOnce we have begun shipping for the season, it is difficult to cancel an order."We received your cancellation request, but we were unable to cancel the Pyramid Special (hardgood item) and we understand that you have received that itemThe remainder of your order for plants was cancelled and a credit to your charge car of $was issued 4/18/In addition, the replacement you requested for items from your first order (3- Paw Paw Trees & 1-Tristan Strawberry) has also been processed and is expected to ship in the near future.Very Truly Yours,Farmer Seed and Nursery [redacted] ***Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/06/20) */ Dear Mrs***: We have recently received back the packages you refusedPlease not that our guarantee is as follows: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Therefore, we are issuing a credit to your charge card in the amount of $55.02, in accordance with your guarantee, which reflects the cost of the merchandise less the refused postage Very Truly Yours, Four Seasons Nursery Division of Plantron, Inc [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only recited one order refund backIm still waiting for the second refund, has been weeks and nothingTotal received from them My total for both the pyramid planters was Still waiting for second refund Final Business Response / [redacted] (4000, 10, 2016/07/07) */ Dear Mrs***: We are in receipt of your recent request for an additional refund and upon further investigation have found that the amount of $55.02, which was refunded on 6/16/16, is the correct amount Each Pyramid was $and the cost of the return postage was $eachThus, the total amount of $was refunded for each package ($x2=$55.02) Very Truly Yours, Four Seasons Nursery [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Dear Ms [redacted] : We are in receipt of a recent inquiry regarding your 7/3/order for $106.70, which shipped 7/9/in two different packagesPlease note, our guarantee is as follows: "If any item you purchased from us does not live, for FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Therefore, please return the original shipping label and a list of the dead items for a replacement or merchandise credit certificateIf you desire a refund, even though your order is past the 14-day refund warranty, return the original shipping label and product with a list of dead items for a refund Please return all items to my attention for quicker processing Very truly yours, Royal Dutch gardens [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/06/06) */ Dear Ms [redacted] : We are in receipt of your recent inquiry regarding the order you placed with us 1/8/for $65.43, which was scheduled to ship in two packagesPackage was shipped on 3/28/and according to tracking results (tracking # XXXXXXXXXXXXXXXXXXXX) it was delivered on 4/1/ Package was shipped on 1/26/and was returned to us because of an address issueWe sent you a letter on 5/28/addressing the returned package (copy enclosed) Very Truly Yours, Farmer Seed and Nursery Division of Plantron, Inc [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Dear Mrs [redacted] : We have received your inquiry regarding an order you placed with usYou state that you have not yet received package of We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that the package was shipped and tracking shows it was delivered on 5/4/at 12:25pm (tracking number : XXXXXXXXXXXXXXXXXXXX) Thank you again for your interest in our merchandise and we shall look forward to serving you again soon Very Truly Yours, Farmer Seed and Nursery Division of Plantron [redacted] Customer Service
Initial Business Response / [redacted] (1000, 5, 2016/08/02) */ Dear Mr***: We have received your recent correspondence regarding the order you placed with us Our printed guarantee states: "If any item you purchased does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within year of receipt...Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt." Therefore, please return the original shipping label and a list of what items are deadthe shipping label is the colored paper from the front of your package that includes the items in the package and your name and addressIt also says "IMPORTANT! SAVE THIS LABELYou MUST have this shipping label for your GUARANTEE to be valid," on the left sideWe will hold the label for the duration of your warranty in case you have a problem with any other plants If you no longer have the original shipping label as per our guarantee, we do not have any obligation to adjust on your orderHowever, since we do try to satisfy all our customers, we are willing to make a single exception and replace the unsatisfactory merchandise if you will send us a photo copy of your proof of purchase (i.echarge card statement or both sides of your cancelled check) and a list of the unsatisfactory stockPlease be sure sure to include a list of how many of which item is dead Please send all necessary information to my attention for further review Very Truly Yours, Four Seasons Nursery [redacted] Customer Service
Initial Business Response / [redacted] (4000, 14, 2015/06/16) */ Per your request, we are canceling the unshipped portion of your order and are issuing a credit to your charge card in the amount of $ Thank you for your interest in our merchandise and we will look forward to serving you again in the near future Very truly yours, Initial Consumer Rebuttal / [redacted] (4200, 16, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a letter from Plantron on Saturday, June 13, It is the same letter that appears as the Business' Rebuttal ResponseIt was signed by Laurel Adams, Customer ServiceThe letter stated that my order was being cancelled, per my request, and that $was being credited to my charge cardThe amount they have decided to refund is incorrect I listed specifically, in my complaint, the plants I did not receive, the quantity, and the costThat list was also reconciled and agreed upon with one of their Customer Service Agents during one of my numerous callsThe agent took the time to look at my order and she detailed exactly the plants that had and had not been sentI would suggest that Plantron look, carefully, at the list of plants that they did not send and their calculationsI've placed that list belowAgain the total amount is $for plants that Plantron did not sendAt this point, I have not even requested a refund for some of the pathetic, molded, and rotten plants that they did ship The order number is XXXXXXXX The items not received are: 1-Coreopsis $ 3-Grass, Blue Festuca $ 2-Arkansas Ammsonia $ 1-Peach, Red Haven Dwf $ 2-Angel Trumpet, Yellow $ 1-Citrus Tangerine Dwf $ 1-Rose, Climbing $ 25-Pep Start Pills $ 50-Pep Start Pills $ 1-Wiegela, Bristol Ruby $ 1-Pulmonaria, Raspberry $ 2-Angel Trumpet,Lavender $ 1-Euphorbia, Bonfire $ 1-Cactus, Christmas,Lavender $ 1-Cactus, Christmas,Yellow $ 12-Grass, Blue Festuca $ 6-Lavender, English $ Final Business Response / [redacted] (4000, 20, 2015/06/25) */ We have received your notificotion in which you state that you have not received our correspondence regarding [redacted] Therefore, we are enclosing a copy of our 6/8/letter to Mrs [redacted] and a letter to you also of 6/8/Apparently, our letter to you was lost in the mail We would like to add that we have reviewed the amount of the refundThe refund is for package which was cancelled per the customers requestThe English Lavender and Arkansas Amasonia were in package 2, which Mrs [redacted] stated she receivedTherefore, these two items were not included in the refundAdditionally, the White Pampas Grass was in package and was refunded, but was not included on the list of missing items she provided Very truly yours, FOUR SEASONS NURSERY Division of Plantron, Inc Final Consumer Response / [redacted] (3000, 27, 2015/07/09) */ I received a letter from Plantron dated June 30, The letter was requesting a shipping label from package I suppose this letter was sent in response to an unresolved issue of them still owing me $ Requesting a shipping label for plants that I received months ago is absurd and just another ploy this company uses to keep from doing the right thingI ordered nearly $in plants and have no need to try and cheat them out of $ As I staed before, I will not waste any more time dealing with this companyIf they think $is worth losing a customer, so be itI will just be a customer, in the long list of other customers, who are disatisfied and will find another source for nursery plants Revdex.com, please send this response to this company and you may consider this matter closed after doing so I thank you Revdex.com for your efforts, but there are some companies that don't value their reputation Sincerely, [redacted]