Thank you for forwarding Ms [redacted] ’s recent comments to our office[redacted] , our Executive Assistant for our [redacted] Regional Office, advised our office that our GM voided the VIP Certificate and issued a refund for $back to the credit card listed on the rental agreementThe refund should post on their next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The message that [redacted] from Uhaul sent to the Revdex.com on Sep 23, was already sent to me on Sep 17...and I wrote to the Revdex.com on that same day and said the following (and have still never received a response from either the Revdex.com or Uhaul): [redacted] from Uhaul finally contacted me (only because of you contacting them!) and I am NOT AT ALL satisfied with this response!!! Not only are they are not refunding us for even close to the amount we are asking for (and believe they should give us), but they also are showing that they are inept at either basic math or basic writing and grammar Because she says, "we have refunded you for half of the rental which would be $1,004.92..." (but has never been, nor ever will be half of 3004, which was the rental price!) Then she adds, "...not including the amount of $that you were refunded previously." Ok, I assume that what they're TRYING to say is that with the amount of added to the (totaling $1502.02) they've then given us half of the original $ But, her wording of "not including the...$497.10..." implies that they are crediting $back to my credit card..."not including the $497"! Whatever I'm still beyond frustrated that they haven't yet decided to just give us everything back! This whole experience has been atrocious!!! PLEASE tell me you guys at the Revdex.com can help us get more refunded back from Uhaul then a mere 25% of the total refunded amount were asking for!!! Honestly, I believe they should be willing to go way over even that amount, but I'm not kidding myself in expecting them to actually care about their customers, let alone their own reputation with the community! Furthermore, her opening comment to the Revdex.com (before her message to me) which said, "Thank you for your concern for our customers, "Mrand Mrs [redacted] " is just more proof that she/Uhaul does NOT actually "care" because the customers are not a husband and a wife, but a brother and a sister (which has been communicated in numerous written documents and verbal conversations that have been recorded) and yet this just continues to show that they are not actually paying attention to us and showing any kind of concern or "care"...but, rather are simply dismissing this whole ordeal with a casual disregard, not even attempting to get basic information correct when they address us (as was demonstrated EVERY time they mispronounced/spelled my sister's name) and mention us to you I realize that the name issue in itself isn't really important, but I'm pointing it out because, as I mentioned above, it just further demonstrates both their lack of professionalism AND genuine concern for their customers (no matter what they say.) NO I do NOT accept this mediocre attempt to appease us with a tiny percentage of what they should rightfully offer us as a refund, settlement, recompensation, or whatever they would like to call it...merely to dismiss the atrocious way they have CONTINUALLY treated us both during the event and ever since Honestly, I find the fact they think 25% of a refund would be enough, to be both insulting and mind-boggling So, yes, I would STILL like the Revdex.com to help us acquire the rest of the amount we feel they owe (roughly, another $4,500) We have copies of receipts and voice recordings of our conversations with them during the week of the whole ordeal If you need any of those items, please let me know This company can NOT be allowed to continue misrepresenting themselves (advertisements, social media, etc...) and mistreating their customers (I know I'm not the only one they have put in harm's way with faulty equipment--and then refused to financially refund, because the internet is FULL of complaints by customers throughout the years who have had similar situations to mine, yet with no resolution.) I refuse to let this continue! They need to be held accountable! They need to learn from their mistakes and NOT be allowed to continuously keep making them, affecting countless lives year after year, with no substantial repercussions! This blatant disregard for their customers well-being is horrific and disgusting (let alone the awful way it paints their company--cavalier malpractice mixed with an arrogant dismissal of human decency), all while saying the 'right things' and then having no serious consequences forcing them to do better next time! This must not continue!!! So, again, I repeat...YES, I definitely believe they should do the decent, honest thing and refund us the other 75% of what we are asking (if not more!) Please inform me as to what the next step will be, and what if anything, you need from me to continue pursuing a better more appropriate response from Uhaul than any of the lame replies we have received up to this point Thank you Regards, [redacted]
Thank you for your concern for our customer Mr [redacted] [redacted] ***, our President for our [redacted] , followed up on the information Mr [redacted] providedHe informed our office he reviewed the reservation call for Mr [redacted] and our operator asked if his [redacted] pick up cab had a regular cab or a super cabMr [redacted] replied it was a regular cab when in fact it was a super cabUnfortunately, a super cab affects the hookupMr [redacted] sent the following email to Mr [redacted] on September 12th and recently advised our office his decision in the matter remains the same.Mr [redacted] , I want to thank you for contacting me and allowing me to help you resolve this issueWe at U-Haul take every concern very seriously! I have reviewed the call several times and also have had time to reflect on our conversationsI have come to the determination, after reviewing industry standards and terminology used by [redacted] company that my previous decision is still valid and will standBelow please find for your review what [redacted] considers a regular cab or super cab, this can be found by using google imagesAlthough at this time I can not find fault to be with U-Haul, I have however issued you a Reservation Guarantee in the amount of $to be applied to your credit card on fileWhile this does not normally fall under our Guarantee Policy, I however hope this will serve as a good gesture on our part to help with frustration you experienced over the miscommunication of your model to our representativeDue to the information that was found from the review of your call when the reservation was made, and the information that was retrieved regarding the specific model of your vehicle, I will be unable to authorize the relocation of your vehicle to your destinationThis will serve as the final resolution in this matter, myself and U-Haul will consider this concern to be resolvedWe thank you for your patronage and hope you consider U-Haul for your future moving needsPlease accept my apology for the delay in getting back to you, if you feel you need to discuss this issue further contact me on my cell anytime (***-***-***)[redacted] ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response:Ms [redacted] , Being that you are the customer with the boyfriend that stole the managers IPAD and the police report was made against the both of you I do not believe you are allowed back on premisesYou may have the [redacted] police come with you as we are accepting the as a settlement and you must remove your belongings no later than 09/30/And you must leave your storage room free of any and all of your belongingsIf you need to contact me my number is ###-###-#### [redacted] ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Eastern New York Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Dear [redacted] , I have received the forward of the information you had provided to the Revdex.com regarding your recent rental, and would like to sincerely apologize for the inconveniences that you had encounteredWe have somewhat recently embraced hand-held technologies to speed the check in process along for our customers, which has been incredibly well receivedFrom what I've been able to determine, the reason that nobody has been able to give you a good answer to your questions is that your particular contract kind of was, but was not "completed"The best we can come up with is that the signal dropped somewhere during the check in process, and although a "total" was determined, the system didn't log the amounts to get to the total, nor did it complete the transaction by tansmitting the refund of the $remaining from the depositI'm truly sorry that this happened, and equally sorry that we could not provide you with an adequate explanation as to why we could not give you totalsI am hoping that this email is an adequate explanation, even though I still cannot give you a complete breakdown of the charges within a rental contract receipt, as they simply are not thereBy reviewing mileage and fuel levels of the truck before and after the rental, I've done the math and spelled out the break down of the rental charges below, however, for the inconvenience, I have issued a credit back to your card for the full $75.00, and we will not charge you anything for this rentalI again extend my apologies for the problems that you had encounteredIf I can be of further assistance, please contact me directly, and I will do my best to assistSincerely, [redacted] Executive Assistant U-Haul Co of Eastern New York = Truck Mileage Safemove Fuel (truck left with 3/4, returned with 11/16) Tax Total 63.45.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your continued concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, reviewed the recent comments from Ms [redacted] and sent her the following email in response: [redacted] Good morning, my name is [redacted] and I have been the representative that has been attempting to contact you on several occasion regarding you dispute about damages to the pick up truck you rented and returned to [redacted] U-HaulI have also been the one the watched the entire night of video surveillance footage from the night you dropped off the truckIn watching the footage from that evening I did not see anything damage the truck you returnedI also have looked at the documents that were signed by you at the time of rental showing that you took possession of the truck with out any damage and when it was checked in there was damageAt this point our charges for the $deductible do applyIf you have any proof that this damage did not happen while the truck was in your possession I urge you to forward that to my officeThanks, [redacted] ***We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] , Senior Staff for our E [redacted] Regional Office, followed up on the information Mr [redacted] providedShe informed our office she is currently waiting to hear back from Mr [redacted] to personally address his concerns.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , Senior Staff for our South Eastern Wisconsin Regional Office, followed up on the information Ms [redacted] providedShe informed our office the hitch pin came out in Tennessee and was also fixed in TennesseeMs [redacted] drove miles then insisted she be able to return in Wisconsin after she was done using the trailerMs [redacted] explained there are no issues with the trailer and in fact has continued to be rented without incidentMs [redacted] has been advised a refund will not be issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] Of course they would go with the Insurance company not paying for their responsibilities!! I agreed to pay for any damage of their equipment if I returned it damaged and they do not claim responsiblility for their trailer causing damage to my truck tail gate.Regards
September 26, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Western Ontario Regional Office, followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and advised him of a refund she issued him for $1,for the issues he encountered during his rentalShe also offered her apology for the inconvenience he experienced Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] ***, our GM for our U-Haul Moving and Storage of [redacted] , followed up on the information Mrand Mrs [redacted] providedHe informed our office he spoke to Mr [redacted] and was able to reach an amicable resolutionMr*** agreed to issue a total of $for their rental and inconvenience they experienced.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 29, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , Senior Staff for our Manhattan Bronx Regional Office, followed up on the information Ms [redacted] providedShe informed our office that Ms [redacted] has been advised on more than one occasion that her situation did not qualify for reimbursement of the Guaranteed Reservation FeeNo calls were found where she was offered a refund for $for not being able to reserve the truck she wantedIn an effort to bring closure, Ms [redacted] issued the remaining $today in addition to the $refund she issued on September 19thBoth credits were issued back to Ms [redacted] ’s Visa account and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
September 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , a Senior Customer Service Representative, followed up on the information Ms [redacted] providedShe issued a refund for the requested amount of $back to Ms ***’ [redacted] account, which should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Ms [redacted] [redacted] , our GM for our U-Haul of [redacted] located in ***,**, followed up on the information Ms [redacted] providedHe informed our office he issued a refund for the requested amount of $back to Ms [redacted] ’s [redacted] [redacted] accountThe refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It appears U-haul is not taking responsibility nor being truthful about the eventsIt also appears that this [redacted] staff member has wrongfully assumed what my plans were for the trailer along with miscalculated and misrepresent my mileage in an attempt to not take responsibility for the issue at hand in order to make it more convenient to fabricate the actual events that took placeFirst of all it is incorrect that I wanted to return it to Milwaukee due to being finished with itIn fact, because of the faulty hoand trailer damage to my truck due to U-haul's negligence, I had to use another vehicle to move items back to Tennessee that following Monday that were supposed to be in that trailer Hence, the plan was to return the trailer to the location in Tennessee NOT Miliwaukee If I wanted to return it to Milwaukee all I had to do is tell them that in the first place I did not plan to return it to Milwaukee, because that was NOT my plan as [redacted] impliedI was directed by customer service to take the trailer to the Milwaukee location so they could assess the situation after I finally arrived and told them the trailer didn't seem safe as it was making concerning noises during the long, slow ride back to MilwaukeeMilwaukee U-haul did not do the assessment, but unhooked the trailer and refused to call corporate as customer service directed me to ask them to do once I arrivedThey can choose to resolve this complaint to my satisfaction or I will fight for the cost to repair the scratches caused from their negligent hothat was already proven to be performed by their company, which is the catalyst of this complaintFurthermore, the estimates for the scratches on the back of my truck supersedes the price for the rental More importantly, [redacted] fails to address the issue that initially started the problemThe pin was determined to have never been installed during the hook-up, which caused the breakdown/crash Just because it was "fixed" does not make them less negligent for the subsequent events that took place after the faulty hook up which caused a huge inconvenience in addition to causing a time sensitive scheduling conflictIt doesn't appear that U-haul cares much about customer satisfaction which speak loud volumes after the disrespect and lack of empathy I have received during this ordeal over the phone and in personTheir best practices, standards, and quality of service expectation must be very low considering the whole dynamics of my experience with U-haul Regards, [redacted] ***
Thank you for your concern for our customer Mr***[redacted] , our GM for our U-Haul Moving and Storage of [redacted] , followed up on the information Mr [redacted] providedShe advised Mr [redacted] she would work with him on providing him with another parking space for the same price, however, Mr [redacted] moved out the following day.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
I received my money backI cancelled the debit card that I used at the Uhaul and I didn't think they could put the money in my account with the old numberThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company did in fact put the in my accountAnd I appreciate thatBut I responded to this email already and told them that was not enoughI spent SO much money over a $lockIt's ridiculousI gave the amounts I expected, if you do not want to give the money I spent in gas that part is at least understandable because you cannot account for itThe rest you canI gave all the information needed for you to look up the account and verify what was spentI was given 1/of my complaint, I find this highly insulting especially since, yet AGAIN, I responded to the company and got no response back except for this Revdex.com automated response...which was the email I responded to and heard nothing backI am actually a little disappointed in myself as well for believing that a company of this magnitude actually cared about customer service and fairnessRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] < [redacted] >Sep 25to [redacted] Not at all I filled that truck up before I could leave that's not counting the gas for the tripI don't want the voucher because I will not be using Uhaul again anytime soonThe horn was not working and we rented another truck before I received the voucher and it was so bad it wouldn't start and the roadside had to come out to get it goingThis truck was worst than the other and there was nothing at the back of the truck heavyAlso the guy that worked there stated the steering was bad and why he didn't do a report I don't know we told all the personnel there about it and the guy that drove it to take the trailer off made the statement to me before I could say anything to him Further more that wasn't the first time I've driven that size truck on the highwayI have driven that size truck a few times and never was it like thisWhen I spoke to you last time you said someone from corporate would call and that never happened Unsatisfied customer[redacted] < [redacted] >Sep to [redacted] I only received one phone call from you on yesterday and you left a message I don't have any messages from anyone at Uhaul and this is my response to one emailI believe they are hoping the time runs out because they don't want to compensate me at allI would like at l [redacted] half of my money back not a $voucher that I will never use Regards, [redacted]
Thank you for your concern for our customer Mr [redacted] [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedHe informed our office he spoke to Mr [redacted] and discussed his concernsHe offered his apology on behalf of U-Haul and the manager involvedHe assured Mr [redacted] he is very familiar with our GM and he is normally not the type of person to be rude with our customersMr [redacted] relayed that Mr [redacted] accepted his apology Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for forwarding Ms [redacted] ’s recent comments to our office[redacted] , our Executive Assistant for our [redacted] Regional Office, advised our office that our GM voided the VIP Certificate and issued a refund for $back to the credit card listed on the rental agreementThe refund should post on their next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The message that [redacted] from Uhaul sent to the Revdex.com on Sep 23, was already sent to me on Sep 17...and I wrote to the Revdex.com on that same day and said the following (and have still never received a response from either the Revdex.com or Uhaul): [redacted] from Uhaul finally contacted me (only because of you contacting them!) and I am NOT AT ALL satisfied with this response!!! Not only are they are not refunding us for even close to the amount we are asking for (and believe they should give us), but they also are showing that they are inept at either basic math or basic writing and grammar Because she says, "we have refunded you for half of the rental which would be $1,004.92..." (but has never been, nor ever will be half of 3004, which was the rental price!) Then she adds, "...not including the amount of $that you were refunded previously." Ok, I assume that what they're TRYING to say is that with the amount of added to the (totaling $1502.02) they've then given us half of the original $ But, her wording of "not including the...$497.10..." implies that they are crediting $back to my credit card..."not including the $497"! Whatever I'm still beyond frustrated that they haven't yet decided to just give us everything back! This whole experience has been atrocious!!! PLEASE tell me you guys at the Revdex.com can help us get more refunded back from Uhaul then a mere 25% of the total refunded amount were asking for!!! Honestly, I believe they should be willing to go way over even that amount, but I'm not kidding myself in expecting them to actually care about their customers, let alone their own reputation with the community! Furthermore, her opening comment to the Revdex.com (before her message to me) which said, "Thank you for your concern for our customers, "Mrand Mrs [redacted] " is just more proof that she/Uhaul does NOT actually "care" because the customers are not a husband and a wife, but a brother and a sister (which has been communicated in numerous written documents and verbal conversations that have been recorded) and yet this just continues to show that they are not actually paying attention to us and showing any kind of concern or "care"...but, rather are simply dismissing this whole ordeal with a casual disregard, not even attempting to get basic information correct when they address us (as was demonstrated EVERY time they mispronounced/spelled my sister's name) and mention us to you I realize that the name issue in itself isn't really important, but I'm pointing it out because, as I mentioned above, it just further demonstrates both their lack of professionalism AND genuine concern for their customers (no matter what they say.) NO I do NOT accept this mediocre attempt to appease us with a tiny percentage of what they should rightfully offer us as a refund, settlement, recompensation, or whatever they would like to call it...merely to dismiss the atrocious way they have CONTINUALLY treated us both during the event and ever since Honestly, I find the fact they think 25% of a refund would be enough, to be both insulting and mind-boggling So, yes, I would STILL like the Revdex.com to help us acquire the rest of the amount we feel they owe (roughly, another $4,500) We have copies of receipts and voice recordings of our conversations with them during the week of the whole ordeal If you need any of those items, please let me know This company can NOT be allowed to continue misrepresenting themselves (advertisements, social media, etc...) and mistreating their customers (I know I'm not the only one they have put in harm's way with faulty equipment--and then refused to financially refund, because the internet is FULL of complaints by customers throughout the years who have had similar situations to mine, yet with no resolution.) I refuse to let this continue! They need to be held accountable! They need to learn from their mistakes and NOT be allowed to continuously keep making them, affecting countless lives year after year, with no substantial repercussions! This blatant disregard for their customers well-being is horrific and disgusting (let alone the awful way it paints their company--cavalier malpractice mixed with an arrogant dismissal of human decency), all while saying the 'right things' and then having no serious consequences forcing them to do better next time! This must not continue!!! So, again, I repeat...YES, I definitely believe they should do the decent, honest thing and refund us the other 75% of what we are asking (if not more!) Please inform me as to what the next step will be, and what if anything, you need from me to continue pursuing a better more appropriate response from Uhaul than any of the lame replies we have received up to this point Thank you Regards, [redacted]
Thank you for your concern for our customer Mr [redacted] [redacted] ***, our President for our [redacted] , followed up on the information Mr [redacted] providedHe informed our office he reviewed the reservation call for Mr [redacted] and our operator asked if his [redacted] pick up cab had a regular cab or a super cabMr [redacted] replied it was a regular cab when in fact it was a super cabUnfortunately, a super cab affects the hookupMr [redacted] sent the following email to Mr [redacted] on September 12th and recently advised our office his decision in the matter remains the same.Mr [redacted] , I want to thank you for contacting me and allowing me to help you resolve this issueWe at U-Haul take every concern very seriously! I have reviewed the call several times and also have had time to reflect on our conversationsI have come to the determination, after reviewing industry standards and terminology used by [redacted] company that my previous decision is still valid and will standBelow please find for your review what [redacted] considers a regular cab or super cab, this can be found by using google imagesAlthough at this time I can not find fault to be with U-Haul, I have however issued you a Reservation Guarantee in the amount of $to be applied to your credit card on fileWhile this does not normally fall under our Guarantee Policy, I however hope this will serve as a good gesture on our part to help with frustration you experienced over the miscommunication of your model to our representativeDue to the information that was found from the review of your call when the reservation was made, and the information that was retrieved regarding the specific model of your vehicle, I will be unable to authorize the relocation of your vehicle to your destinationThis will serve as the final resolution in this matter, myself and U-Haul will consider this concern to be resolvedWe thank you for your patronage and hope you consider U-Haul for your future moving needsPlease accept my apology for the delay in getting back to you, if you feel you need to discuss this issue further contact me on my cell anytime (***-***-***)[redacted] ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response:Ms [redacted] , Being that you are the customer with the boyfriend that stole the managers IPAD and the police report was made against the both of you I do not believe you are allowed back on premisesYou may have the [redacted] police come with you as we are accepting the as a settlement and you must remove your belongings no later than 09/30/And you must leave your storage room free of any and all of your belongingsIf you need to contact me my number is ###-###-#### [redacted] ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Eastern New York Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Dear [redacted] , I have received the forward of the information you had provided to the Revdex.com regarding your recent rental, and would like to sincerely apologize for the inconveniences that you had encounteredWe have somewhat recently embraced hand-held technologies to speed the check in process along for our customers, which has been incredibly well receivedFrom what I've been able to determine, the reason that nobody has been able to give you a good answer to your questions is that your particular contract kind of was, but was not "completed"The best we can come up with is that the signal dropped somewhere during the check in process, and although a "total" was determined, the system didn't log the amounts to get to the total, nor did it complete the transaction by tansmitting the refund of the $remaining from the depositI'm truly sorry that this happened, and equally sorry that we could not provide you with an adequate explanation as to why we could not give you totalsI am hoping that this email is an adequate explanation, even though I still cannot give you a complete breakdown of the charges within a rental contract receipt, as they simply are not thereBy reviewing mileage and fuel levels of the truck before and after the rental, I've done the math and spelled out the break down of the rental charges below, however, for the inconvenience, I have issued a credit back to your card for the full $75.00, and we will not charge you anything for this rentalI again extend my apologies for the problems that you had encounteredIf I can be of further assistance, please contact me directly, and I will do my best to assistSincerely, [redacted] Executive Assistant U-Haul Co of Eastern New York = Truck Mileage Safemove Fuel (truck left with 3/4, returned with 11/16) Tax Total 63.45.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your continued concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, reviewed the recent comments from Ms [redacted] and sent her the following email in response: [redacted] Good morning, my name is [redacted] and I have been the representative that has been attempting to contact you on several occasion regarding you dispute about damages to the pick up truck you rented and returned to [redacted] U-HaulI have also been the one the watched the entire night of video surveillance footage from the night you dropped off the truckIn watching the footage from that evening I did not see anything damage the truck you returnedI also have looked at the documents that were signed by you at the time of rental showing that you took possession of the truck with out any damage and when it was checked in there was damageAt this point our charges for the $deductible do applyIf you have any proof that this damage did not happen while the truck was in your possession I urge you to forward that to my officeThanks, [redacted] ***We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] , Senior Staff for our E [redacted] Regional Office, followed up on the information Mr [redacted] providedShe informed our office she is currently waiting to hear back from Mr [redacted] to personally address his concerns.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , Senior Staff for our South Eastern Wisconsin Regional Office, followed up on the information Ms [redacted] providedShe informed our office the hitch pin came out in Tennessee and was also fixed in TennesseeMs [redacted] drove miles then insisted she be able to return in Wisconsin after she was done using the trailerMs [redacted] explained there are no issues with the trailer and in fact has continued to be rented without incidentMs [redacted] has been advised a refund will not be issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] Of course they would go with the Insurance company not paying for their responsibilities!! I agreed to pay for any damage of their equipment if I returned it damaged and they do not claim responsiblility for their trailer causing damage to my truck tail gate.Regards
September 26, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Western Ontario Regional Office, followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and advised him of a refund she issued him for $1,for the issues he encountered during his rentalShe also offered her apology for the inconvenience he experienced Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] ***, our GM for our U-Haul Moving and Storage of [redacted] , followed up on the information Mrand Mrs [redacted] providedHe informed our office he spoke to Mr [redacted] and was able to reach an amicable resolutionMr*** agreed to issue a total of $for their rental and inconvenience they experienced.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 29, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , Senior Staff for our Manhattan Bronx Regional Office, followed up on the information Ms [redacted] providedShe informed our office that Ms [redacted] has been advised on more than one occasion that her situation did not qualify for reimbursement of the Guaranteed Reservation FeeNo calls were found where she was offered a refund for $for not being able to reserve the truck she wantedIn an effort to bring closure, Ms [redacted] issued the remaining $today in addition to the $refund she issued on September 19thBoth credits were issued back to Ms [redacted] ’s Visa account and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
September 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , a Senior Customer Service Representative, followed up on the information Ms [redacted] providedShe issued a refund for the requested amount of $back to Ms ***’ [redacted] account, which should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Ms [redacted] [redacted] , our GM for our U-Haul of [redacted] located in ***,**, followed up on the information Ms [redacted] providedHe informed our office he issued a refund for the requested amount of $back to Ms [redacted] ’s [redacted] [redacted] accountThe refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It appears U-haul is not taking responsibility nor being truthful about the eventsIt also appears that this [redacted] staff member has wrongfully assumed what my plans were for the trailer along with miscalculated and misrepresent my mileage in an attempt to not take responsibility for the issue at hand in order to make it more convenient to fabricate the actual events that took placeFirst of all it is incorrect that I wanted to return it to Milwaukee due to being finished with itIn fact, because of the faulty hoand trailer damage to my truck due to U-haul's negligence, I had to use another vehicle to move items back to Tennessee that following Monday that were supposed to be in that trailer Hence, the plan was to return the trailer to the location in Tennessee NOT Miliwaukee If I wanted to return it to Milwaukee all I had to do is tell them that in the first place I did not plan to return it to Milwaukee, because that was NOT my plan as [redacted] impliedI was directed by customer service to take the trailer to the Milwaukee location so they could assess the situation after I finally arrived and told them the trailer didn't seem safe as it was making concerning noises during the long, slow ride back to MilwaukeeMilwaukee U-haul did not do the assessment, but unhooked the trailer and refused to call corporate as customer service directed me to ask them to do once I arrivedThey can choose to resolve this complaint to my satisfaction or I will fight for the cost to repair the scratches caused from their negligent hothat was already proven to be performed by their company, which is the catalyst of this complaintFurthermore, the estimates for the scratches on the back of my truck supersedes the price for the rental More importantly, [redacted] fails to address the issue that initially started the problemThe pin was determined to have never been installed during the hook-up, which caused the breakdown/crash Just because it was "fixed" does not make them less negligent for the subsequent events that took place after the faulty hook up which caused a huge inconvenience in addition to causing a time sensitive scheduling conflictIt doesn't appear that U-haul cares much about customer satisfaction which speak loud volumes after the disrespect and lack of empathy I have received during this ordeal over the phone and in personTheir best practices, standards, and quality of service expectation must be very low considering the whole dynamics of my experience with U-haul Regards, [redacted] ***
Thank you for your concern for our customer Mr***[redacted] , our GM for our U-Haul Moving and Storage of [redacted] , followed up on the information Mr [redacted] providedShe advised Mr [redacted] she would work with him on providing him with another parking space for the same price, however, Mr [redacted] moved out the following day.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
I received my money backI cancelled the debit card that I used at the Uhaul and I didn't think they could put the money in my account with the old numberThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company did in fact put the in my accountAnd I appreciate thatBut I responded to this email already and told them that was not enoughI spent SO much money over a $lockIt's ridiculousI gave the amounts I expected, if you do not want to give the money I spent in gas that part is at least understandable because you cannot account for itThe rest you canI gave all the information needed for you to look up the account and verify what was spentI was given 1/of my complaint, I find this highly insulting especially since, yet AGAIN, I responded to the company and got no response back except for this Revdex.com automated response...which was the email I responded to and heard nothing backI am actually a little disappointed in myself as well for believing that a company of this magnitude actually cared about customer service and fairnessRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] < [redacted] >Sep 25to [redacted] Not at all I filled that truck up before I could leave that's not counting the gas for the tripI don't want the voucher because I will not be using Uhaul again anytime soonThe horn was not working and we rented another truck before I received the voucher and it was so bad it wouldn't start and the roadside had to come out to get it goingThis truck was worst than the other and there was nothing at the back of the truck heavyAlso the guy that worked there stated the steering was bad and why he didn't do a report I don't know we told all the personnel there about it and the guy that drove it to take the trailer off made the statement to me before I could say anything to him Further more that wasn't the first time I've driven that size truck on the highwayI have driven that size truck a few times and never was it like thisWhen I spoke to you last time you said someone from corporate would call and that never happened Unsatisfied customer[redacted] < [redacted] >Sep to [redacted] I only received one phone call from you on yesterday and you left a message I don't have any messages from anyone at Uhaul and this is my response to one emailI believe they are hoping the time runs out because they don't want to compensate me at allI would like at l [redacted] half of my money back not a $voucher that I will never use Regards, [redacted]
Thank you for your concern for our customer Mr [redacted] [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedHe informed our office he spoke to Mr [redacted] and discussed his concernsHe offered his apology on behalf of U-Haul and the manager involvedHe assured Mr [redacted] he is very familiar with our GM and he is normally not the type of person to be rude with our customersMr [redacted] relayed that Mr [redacted] accepted his apology Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International