Thank you for your continued concern for our customer Mr [redacted] [redacted] ***, our President for our [redacted] reviewed Mr [redacted] ’s recent commentsHe informed our office he spoke to Mr [redacted] yesterday and discussed our resolutionMr [redacted] relayed that at this moment, they have agreed to disagreeHe also listed the steps that were ta [redacted] since this issue arose and the approximate time line of the eventsPlease be advised that our decision in the matter remains the sameMr [redacted] contacted Mr [redacted] the night of his rental, August 8, Mr [redacted] informed Mr [redacted] he would review the call and send him a copy but that we would not be shipping his vehicleMr [redacted] contacted Mr [redacted] on August 9th and Mr [redacted] advised him he had not yet received a copy of the call and would let him know after it was reviewedMr [redacted] spoke to Mr [redacted] on August 11th and sent him a copy of the call as well as reviewed the call with himMr [redacted] advised him the information he provided the Call Center Agent was incorrect and the Agent had followed proper U-Haul procedureMr [redacted] explained that the information we were provided was for a different vehicle model than he owned and again relayed we would not be shipping his vehicle for himMr [redacted] was told this would serve as our resolution for this issueMr [redacted] called into Customer Service and claimed he had not heard from Mr [redacted] and requested to speak to his supervisorMr [redacted] reached out to Mr [redacted] by email and also sent him another copy of the recorded callCustomer Service received a file from the Revdex.com of PhoenixA copy of Mr [redacted] email was sent to the Revdex.com on September 24, Mr [redacted] ’s file was re-opened on September 25, when he called in to state he never received an email or phone call from Mr***Mr [redacted] spoke to Mr [redacted] on October 27, and stated they agree to disagree at this pointMr [redacted] understood our position in the matter.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office he spoke to Ms [redacted] and agreed to refund for the repairs to her vehicleMs [redacted] will email the receipt to Mr [redacted] for reimbursementShe will also have the wiring properly installed at no charge at a selected U-Haul CenterMr [redacted] offered his sincere apology to Ms [redacted] for the inconvenience she experienced.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted] . [redacted] , our President for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She relayed that proper procedures were followed at the time of dispatch. Ms. [redacted] signed the contract indicating there... was no damage to the truck at the time of rental. However, when it was checked back in, we found damage. Because she had taken the Damage Waiver, she was only responsible for the $150 deductible. Unreturned messages were left for Ms. [redacted] by our [redacted] Regional Office. Please be advised our decision in the matter remains the same.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The hitch that I was sold in Nampa would not have a rise of inches the one I bought and replaced it with in Coos Bay does that so you do not know what you are talking about the hitch that was sold to me on my paperwork is a in drop tor a inch rise So you are not telling the truth I have my sales slip that states this so please stop lying and I was never told that I could turn it up for a rise and I did tell the sales clerk what I was towing so why didn't he put it in that way? I am a woman and trusted UHaul to install it the right way my mistake that I will not do again! I am taking my car in for review of the struts to see if UHaul messed those up If you want to keep lying and not owning up to your mistake then I will call my credit card services and have the charge reversed and I will see you in court!! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Although I am very satisfied with U-Haul decision to issue a refund, they still have not provided me with a receipt for my moving expenditures The lack of receipt (despite two requests) was also part of my original complaint It is essential that I receive a receipt as soon as possible Once I receive the receipt, I will be satisfied with the outcome.] Regards, [redacted] ***
I rejected because they are lyingI don't have capability to find my iphoneFirst I didn't go to the police because manager said he will check the cameras and call me backHowever I waited for days and they didn't respond backAfter my second visit he said he didn't have time to check the camerasHe promised me to check the cameras and help meHowever after several weeks he didn't respond backAlmost month passed and I am not sure do they still have the camera recordsPlease help me about the situation I want my iPhone or its priceBut I don't know what to doThey are not helping meThey said they will call me back but didn'tThanks [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I firmly reject your response, firstly, I have not received NOT phone call or message regarding this complaint after my report to the Revdex.com so that right there was a statementSecondly, the issue at hand is not that I did not identify the damage prior to signing of the contract, my complaint is that the truck was dropped off undamaged and that there isn't a way for Uhaul to show me the evidence that the damage occured during my possesion and not after the truck was dropped off at the designate drop off locationHow do I know that the surveillance camera(s) were working properly and/or placed where the truck is visible at all angles? The only way I can accept a response as dismissive as Hauls response is if I am able to see the surveillance video especially after reading another review from another customer complaining that "Uhaul's surveillance conveniently doesn't reach" the unit that was broken into (link for reference, [redacted] ) As much as they could be telling the truth, they can also be giving or incomplete details of their "proper procedures".Regards, [redacted]
October 10, 2014Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our President for our Chicago and Chicago Western Suburbs, along with his Executive Assistant, [redacted] , followed up on the information Ms [redacted] providedMs Tollstam spoke to Ms [redacted] and discussed her concernsShe suggested Ms [redacted] contact her adjuster with [redacted] regarding her check that was issued if still not yet receivedMr [redacted] also assured our office he would reach out to Ms [redacted] to ensure her concerns are resolved.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business really did not do anything about the complaint, they just called and said they knew the manager personally and that he is not that kind of person who would do thatWhat kind of response is that? We received terrible service and people should know not to use this location The manager at that location was rude and made us cancel our move, which is unacceptable especially because we did everything right and were extremely inconvenienced by the manager's tantrum and personal vendettaWhatever happened to "customer is always right." Regards, [redacted]
Thank you for your concern for our customer Ms. [redacted] . [redacted] ***, our GM at U-Haul at [redacted] **, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and advised her of a refund for $33.58 as requested for the miles she states she did... not travel. He also offered his apology for the inconvenience she experienced. The refund was issued back to Ms. [redacted] ’ [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. The complaint has been resolved. Regards, [redacted] ***
Thank you for your continued concern for our customer Mr***[redacted] ***, our President for our [redacted] Regional Office, reviewed the recent comments from Mr***He informed our office our GM from our [redacted] U-Haul Center, [redacted] Montoya, contacted Mr [redacted] yesterday and explained that when he arrived at our U-Haul Center on September 26, 2014, she met him and relayed she had obtained a space for him as requested along with a new access cardMr [redacted] informed Ms [redacted] that he was moving out although Ms [redacted] had the space he wanted at the old price in place due to the help of our Storage GroupMr [redacted] declinedShe offered him the space again yesterday at the old priceNotes in the storage account documented on September 26th state Ms [redacted] spoke with Mr [redacted] to give him his new access card after transferring him into the parking space he requestedMr [redacted] stated he had already rented a new space and is moving outPlease be advised no further action will be taken in this matter.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me(I am read to move foward with the discussion of compensation for the loss of my belongingsBut, is the company willing to discuss reimbursement of the monthly payments directly from my account; which weren't beneficial to me as a customer at all?) I will wait for the business to perform this action and, if it does, I will consider this complaint resolved Regards, [redacted]
Thank you for your concern for our customers *** *** and *** ***, whose name is on the storage agreement
*** ***, our Storage Manager for our *** *** Regional Office, followed up on the information Ms*** provided and sent the following email in
response:
Ms***, I apologize for any inconvenience you may be experiencingAfter researching your objection, the rooms in questioned were under *** ***Per the signed contract, Mr*** elected the insurance coverage on both rooms during the moprocessYour claim is currently being processed with our insurance company, *** ***They will contact you of their decision regarding this claimThank you, *** *** Storage Manager
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
January 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our President for our Eastern New York Regional Office, reviewed Ms***’s recent comments to your officeHe informed our office *** ***, our GM for our U-Haul Moving and Storage of Rome, was in contact with Ms*** and able to reach an amicable resolutionMs*** will be allowed access to her storage unit in order to be moved out by January 15thMr*** relayed that we will waive $438.75, which is the current amount she owes, on top of the $1,005.30, which was previously waived, adding up to a total of $1,in storage fees
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 24,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our Executive Assistant for our Atlantic Canada Regional Office, followed up on the comments from Ms***She informed our office she emailed Ms***’ a copy of her receipt
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 26,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Idaho Regional Office, followed up on the information Ms*** providedShe informed our office that the mount, when
installed, was slid into the receiver hitch, which does sit two inches belowIf the mount is flipped degrees, the mount then sits four inches higherMs*** was advised of this upon her initial objectionThere is no problem with the hitch installation or the mount that slides into the receiver hitch
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Eastern New York Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
Dear
*** ***, I have received the forward of the information you had provided to the Revdex.com, And I would like to sincerely apologize for the inconveniencesI have reviewed your account at the Rome, NY location, and have attached a copy of your payment ledger for the accountItems highlighted in yellow are late fees that have been waived, amounts written off, and VIP Certificates used towards your rentalTo date, these discounts come to $I do apologize for any inconveniences, however, we will no longer offer any discounts in any way, shape or formAs such, your three options are a) make the appropriate payments on time, b) make the appropriate Payments plus any applicable late or lien fees, or c) you may vacate the storage rooms and seek Storage at another, non-U-Haul locationSincerely, *** *** Executive Assistant U-Haul Co of Eastern New York
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our South Austin Regional Office, followed up on the information Mr*** providedShe informed our office Mr*** was issued a refund for $twice on August 28, One credit was
issued by our Traffic Manager and the second by our Collections DepartmentSince the credits were done on the same day, each office was unaware that a double credit was being issued in errorMs*** relayed that Mr*** is ahead on the refund
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customers *** *** and *** ***, whose name is on the actual rental contract.*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** provided and sent the following email in response:Good
Morning, I've received your information regarding your recent U-Haul rental and storage unitI've attempted to reach you at the number listed ***-***-***, but received no answer and left a messageFirst, I'd like to apologize for the inconveniences you experienced while attempting to move into your unitAfter researching this the first notes I can see regarding the lock issue were on 9/12/Due to these issues we will credit you for the days of the rental 9/12-9/and miles for additional milesA credit of $has been processed back to the *** card used to pay for the rentalPlease allow 3-business days for this to post to your accountPlease contact me back if there's anything further I can do to assist youThank you, *** *** UHC of ** *** ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your continued concern for our customer Mr [redacted] [redacted] ***, our President for our [redacted] reviewed Mr [redacted] ’s recent commentsHe informed our office he spoke to Mr [redacted] yesterday and discussed our resolutionMr [redacted] relayed that at this moment, they have agreed to disagreeHe also listed the steps that were ta [redacted] since this issue arose and the approximate time line of the eventsPlease be advised that our decision in the matter remains the sameMr [redacted] contacted Mr [redacted] the night of his rental, August 8, Mr [redacted] informed Mr [redacted] he would review the call and send him a copy but that we would not be shipping his vehicleMr [redacted] contacted Mr [redacted] on August 9th and Mr [redacted] advised him he had not yet received a copy of the call and would let him know after it was reviewedMr [redacted] spoke to Mr [redacted] on August 11th and sent him a copy of the call as well as reviewed the call with himMr [redacted] advised him the information he provided the Call Center Agent was incorrect and the Agent had followed proper U-Haul procedureMr [redacted] explained that the information we were provided was for a different vehicle model than he owned and again relayed we would not be shipping his vehicle for himMr [redacted] was told this would serve as our resolution for this issueMr [redacted] called into Customer Service and claimed he had not heard from Mr [redacted] and requested to speak to his supervisorMr [redacted] reached out to Mr [redacted] by email and also sent him another copy of the recorded callCustomer Service received a file from the Revdex.com of PhoenixA copy of Mr [redacted] email was sent to the Revdex.com on September 24, Mr [redacted] ’s file was re-opened on September 25, when he called in to state he never received an email or phone call from Mr***Mr [redacted] spoke to Mr [redacted] on October 27, and stated they agree to disagree at this pointMr [redacted] understood our position in the matter.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office he spoke to Ms [redacted] and agreed to refund for the repairs to her vehicleMs [redacted] will email the receipt to Mr [redacted] for reimbursementShe will also have the wiring properly installed at no charge at a selected U-Haul CenterMr [redacted] offered his sincere apology to Ms [redacted] for the inconvenience she experienced.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted] . [redacted] , our President for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She relayed that proper procedures were followed at the time of dispatch. Ms. [redacted] signed the contract indicating there... was no damage to the truck at the time of rental. However, when it was checked back in, we found damage. Because she had taken the Damage Waiver, she was only responsible for the $150 deductible. Unreturned messages were left for Ms. [redacted] by our [redacted] Regional Office. Please be advised our decision in the matter remains the same.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The hitch that I was sold in Nampa would not have a rise of inches the one I bought and replaced it with in Coos Bay does that so you do not know what you are talking about the hitch that was sold to me on my paperwork is a in drop tor a inch rise So you are not telling the truth I have my sales slip that states this so please stop lying and I was never told that I could turn it up for a rise and I did tell the sales clerk what I was towing so why didn't he put it in that way? I am a woman and trusted UHaul to install it the right way my mistake that I will not do again! I am taking my car in for review of the struts to see if UHaul messed those up If you want to keep lying and not owning up to your mistake then I will call my credit card services and have the charge reversed and I will see you in court!! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Although I am very satisfied with U-Haul decision to issue a refund, they still have not provided me with a receipt for my moving expenditures The lack of receipt (despite two requests) was also part of my original complaint It is essential that I receive a receipt as soon as possible Once I receive the receipt, I will be satisfied with the outcome.] Regards, [redacted] ***
I rejected because they are lyingI don't have capability to find my iphoneFirst I didn't go to the police because manager said he will check the cameras and call me backHowever I waited for days and they didn't respond backAfter my second visit he said he didn't have time to check the camerasHe promised me to check the cameras and help meHowever after several weeks he didn't respond backAlmost month passed and I am not sure do they still have the camera recordsPlease help me about the situation I want my iPhone or its priceBut I don't know what to doThey are not helping meThey said they will call me back but didn'tThanks [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I firmly reject your response, firstly, I have not received NOT phone call or message regarding this complaint after my report to the Revdex.com so that right there was a statementSecondly, the issue at hand is not that I did not identify the damage prior to signing of the contract, my complaint is that the truck was dropped off undamaged and that there isn't a way for Uhaul to show me the evidence that the damage occured during my possesion and not after the truck was dropped off at the designate drop off locationHow do I know that the surveillance camera(s) were working properly and/or placed where the truck is visible at all angles? The only way I can accept a response as dismissive as Hauls response is if I am able to see the surveillance video especially after reading another review from another customer complaining that "Uhaul's surveillance conveniently doesn't reach" the unit that was broken into (link for reference, [redacted] ) As much as they could be telling the truth, they can also be giving or incomplete details of their "proper procedures".Regards, [redacted]
October 10, 2014Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our President for our Chicago and Chicago Western Suburbs, along with his Executive Assistant, [redacted] , followed up on the information Ms [redacted] providedMs Tollstam spoke to Ms [redacted] and discussed her concernsShe suggested Ms [redacted] contact her adjuster with [redacted] regarding her check that was issued if still not yet receivedMr [redacted] also assured our office he would reach out to Ms [redacted] to ensure her concerns are resolved.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business really did not do anything about the complaint, they just called and said they knew the manager personally and that he is not that kind of person who would do thatWhat kind of response is that? We received terrible service and people should know not to use this location The manager at that location was rude and made us cancel our move, which is unacceptable especially because we did everything right and were extremely inconvenienced by the manager's tantrum and personal vendettaWhatever happened to "customer is always right." Regards, [redacted]
Thank you for your concern for our customer Ms. [redacted] . [redacted] ***, our GM at U-Haul at [redacted] **, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and advised her of a refund for $33.58 as requested for the miles she states she did... not travel. He also offered his apology for the inconvenience she experienced. The refund was issued back to Ms. [redacted] ’ [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. The complaint has been resolved. Regards, [redacted] ***
Thank you for your continued concern for our customer Mr***[redacted] ***, our President for our [redacted] Regional Office, reviewed the recent comments from Mr***He informed our office our GM from our [redacted] U-Haul Center, [redacted] Montoya, contacted Mr [redacted] yesterday and explained that when he arrived at our U-Haul Center on September 26, 2014, she met him and relayed she had obtained a space for him as requested along with a new access cardMr [redacted] informed Ms [redacted] that he was moving out although Ms [redacted] had the space he wanted at the old price in place due to the help of our Storage GroupMr [redacted] declinedShe offered him the space again yesterday at the old priceNotes in the storage account documented on September 26th state Ms [redacted] spoke with Mr [redacted] to give him his new access card after transferring him into the parking space he requestedMr [redacted] stated he had already rented a new space and is moving outPlease be advised no further action will be taken in this matter.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me(I am read to move foward with the discussion of compensation for the loss of my belongingsBut, is the company willing to discuss reimbursement of the monthly payments directly from my account; which weren't beneficial to me as a customer at all?) I will wait for the business to perform this action and, if it does, I will consider this complaint resolved Regards, [redacted]
Thank you for your concern for our customers *** *** and *** ***, whose name is on the storage agreement
*** ***, our Storage Manager for our *** *** Regional Office, followed up on the information Ms*** provided and sent the following email in
response:
Ms***, I apologize for any inconvenience you may be experiencingAfter researching your objection, the rooms in questioned were under *** ***Per the signed contract, Mr*** elected the insurance coverage on both rooms during the moprocessYour claim is currently being processed with our insurance company, *** ***They will contact you of their decision regarding this claimThank you, *** *** Storage Manager
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
January 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our President for our Eastern New York Regional Office, reviewed Ms***’s recent comments to your officeHe informed our office *** ***, our GM for our U-Haul Moving and Storage of Rome, was in contact with Ms*** and able to reach an amicable resolutionMs*** will be allowed access to her storage unit in order to be moved out by January 15thMr*** relayed that we will waive $438.75, which is the current amount she owes, on top of the $1,005.30, which was previously waived, adding up to a total of $1,in storage fees
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 24,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our Executive Assistant for our Atlantic Canada Regional Office, followed up on the comments from Ms***She informed our office she emailed Ms***’ a copy of her receipt
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 26,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Idaho Regional Office, followed up on the information Ms*** providedShe informed our office that the mount, when
installed, was slid into the receiver hitch, which does sit two inches belowIf the mount is flipped degrees, the mount then sits four inches higherMs*** was advised of this upon her initial objectionThere is no problem with the hitch installation or the mount that slides into the receiver hitch
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Eastern New York Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
Dear
*** ***, I have received the forward of the information you had provided to the Revdex.com, And I would like to sincerely apologize for the inconveniencesI have reviewed your account at the Rome, NY location, and have attached a copy of your payment ledger for the accountItems highlighted in yellow are late fees that have been waived, amounts written off, and VIP Certificates used towards your rentalTo date, these discounts come to $I do apologize for any inconveniences, however, we will no longer offer any discounts in any way, shape or formAs such, your three options are a) make the appropriate payments on time, b) make the appropriate Payments plus any applicable late or lien fees, or c) you may vacate the storage rooms and seek Storage at another, non-U-Haul locationSincerely, *** *** Executive Assistant U-Haul Co of Eastern New York
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our South Austin Regional Office, followed up on the information Mr*** providedShe informed our office Mr*** was issued a refund for $twice on August 28, One credit was
issued by our Traffic Manager and the second by our Collections DepartmentSince the credits were done on the same day, each office was unaware that a double credit was being issued in errorMs*** relayed that Mr*** is ahead on the refund
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customers *** *** and *** ***, whose name is on the actual rental contract.*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** provided and sent the following email in response:Good
Morning, I've received your information regarding your recent U-Haul rental and storage unitI've attempted to reach you at the number listed ***-***-***, but received no answer and left a messageFirst, I'd like to apologize for the inconveniences you experienced while attempting to move into your unitAfter researching this the first notes I can see regarding the lock issue were on 9/12/Due to these issues we will credit you for the days of the rental 9/12-9/and miles for additional milesA credit of $has been processed back to the *** card used to pay for the rentalPlease allow 3-business days for this to post to your accountPlease contact me back if there's anything further I can do to assist youThank you, *** *** UHC of ** *** ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International