September 30,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our GM for our U-Haul Moving and Storage at Florin Rdin Sacramento, followed up on the information Mr*** providedShe informed our office Mr***
will be coming into our U-Haul Center for the refund
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
Our Equipment Recovery Department advised our office the violation and administration fees have been waived and the billing account that was set up for Mr*** was clearedI would also like to explain that all violations involving U-Haul
equipment are paid as soon as received to avoid any escalation of feesWe then research the issue and contact our customer who had the equipment in their possession at the time of the violation for payment of the violation
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Assistant Manager for our U-Haul Moving and Storage at *** *** in***, followed up on the information Mr*** providedHe informed our office a VIP Certificate in the amount of $was issued to Mr*** to cover
three months of Safestor Protection and one late feeThe Certificate was applied to his storage accountMr*** also mentioned Mr*** has chosen to stay at our U-Haul storage location because of the resolution
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Mr*** providedShe informed our office Mr*** was offered climate controlled storage when he initially rented,
but declinedShe mentioned they do have dehumidifiers in the non-climate controlled building to help with the humidity in the area but it cannot be completely eliminatedAlthough we realize this is an unfortunate situation, Mr*** relayed that a refund will not be issued
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** *** and *** Regional Office, followed up on the information Ms*** providedShe informed our office she left a message requesting a return callMsAndia pulled the call
from our Contact Center and relayed that our CSR stated to drop off at location would be an additional $90, not a total of $She also issued a refund for $for the difference in price of what Ms*** was charged and what our CSR quoted.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Gulf Coast Texas Regional Office, followed up on the information Mr*** providedHe informed our office that messages have been left for Mr
***We have no record of calls requesting assistance from Mr*** during his rental, which consisted of traveling over 1,milesMr*** also mentioned there have been no repairs needed to the truck in question and was rented one-way back to Houston without incidentThe truck was taken to a shop where an oil change was done and no issued foundAt this point, Mr*** stated a refund is not warranted
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Yes, I would like to reopen my caseThe company has made me an offer but only for the depreciated value of my belongings that we're ruined while in storageI still feel that I am at a great loss, I paid for my belongings to be stored not destroyedI think that if not all but some of the $6,000+ paid toward storage should be reimbursedAll I keep hearing about is the contract, but the contract does not explain the insurance options as I have heard them explained after the factI honestly feel that the company/worker can do a much better job with explaining the insurance ratesI feel like it's very misleading to offer customers a $6/mo insurance rate as your "best offer", then in the end the customer walks away with way less than what was paid for the stored itemsInstead, the worker should explain all insurance rates along with coverage details to explain what to expect in the event that something happens to items while in storageTo know now that I could've insured my belongings for what it was worth is just very difficult for me.
Also, within six months, a company lock had been placed on my unit without notifying me or even providing me with a keyBut, now I am told that it is a requirement for customers to use disc locks sold by the companyIf this is the case, why then was this not explained when I placed my belongings in storage.
One thing the contract does state is that you provide a phone number, email address and an emergency contact so that customers can be notified in case of fire, water damage etcOh, but they wouldn't have been able to follow through with this because there weren't any keys for anyone to check the unit, not even myself.
This has been a very hard pill to swallow because due to this one incident I have paid a bit more than triple the amount that I paid to store my belongingsI can accept my part in this (practically, blindly paying for a service) I understand that with insurance companies, that valuables do depreciate; but, when it comes to discussing reimbursement, it's just isn't up for discussion.
This incident has definitely been a lesson well taught and learned; I WILL NEVER USE A STORAGE FACILITY AGAIN, NOR WILL I ADVISE ANYONE I KNOW TO DO SO.
Very poor customer service equals even more dissatisfied customer. *** ***
Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** *** and *** Regional Office, followed up on the information Ms*** providedShe informed our office she left a message requesting a return callMs*** pulled the call from our Contact Center and relayed that our CSR stated to drop off at location would be an additional $90, not a total of $She also issued a refund for $for the difference in price of what Ms*** was charged and what our CSR quoted.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she contacted Ms*** to offer her apology and discuss her concernsShe
explained, although Ms*** arrived late to secure the U-Haul equipment, our U-Haul staff should have made an attempt to contact her and ask if she still needed the equipment for her move before renting it to another customerIn an effort to show customer good faith, Ms*** issued Ms*** a refund for the $Reservation Guarantee FeeThe refund was issued by check and should be received within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***
Please be advised that *** ***, our President for our Northern *** Regional Office, informed our office there is a claim set up for Ms*** that is currently being worked onMs*** will be contacted as soon as a resolution has
been made if not already
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms***.*** ***, a representative from Moving Help, advised our office an email was sent to Ms*** informing her that since the service provider was the one that actually moved her, she would need to go through them directlyMs*** sent her
instructions to place a review and how to start a resolution case with Moving Help directly.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, a Customer Service Manager, followed up on the information Ms*** providedA copy of the recorded call was sent to Ms*** as she requestedMr
*** relayed there was no discussion or conversation about the items she was movingMs*** reserved a 10-foot truck after agreeing a 10-foot would work for herIn regards to storage, Ms*** had a reservation for a 5x10xunit at our U-Haul Moving and Storage of New Center in Detroit for one month freeNotes indicate she cancelled the storage reservation and went to a different locationMr*** concluded a refund or adjustment was not warranted
As we value Ms*** as a customer, we sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
October 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Western New York Regional Office, followed up on the information Ms*** providedShe informed our office she left a message for
Ms*** explaining she had issued her a refund for the $cleaning feeThe refund was issued back to her *** account and should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
My original complaint ID was ***Not until I received a letter from the Revdex.com did I know what had happened with my complaint with Uhaul because I was NEVER contacted by this company or by the person who signed the letter-*** *** and Executive Assistant! It states that I was contacted via email by a *** ***, which I never wasI attempted on several occasions to contact Mr*** regarding this complaint of improper application of my payments and never received a call back or any emails on how this could be resolved.The original complaint still stands and they are not properly crediting my accounts for my storage units! My payments are due on the first and the fifth of the month for storage units and respectivelyIf I pay for BOTH units by the first or fourth of the month, I still receive late and lein notices on both of them for the current month! The rent for unit is due on the first of the month and totals=$87.95; the rent for unit is due on the sixth of the month and totals=$The total for the two storage units is $a month, I send in $Why are they not crediting the account properly? It appears that they are only crediting one storage unit with the entire amount and then proceed to bill me late charges and lein fees for the other unit! I want this resolved and the account brought current with no late or lein fees as the payments are being made for the correct amount and in a timely mannerI also want to speak to this *** *** who says that he has contacted me and has not! I would like this resolved immediately! Thank you in advance for your assistance. I want the payments credited properly to the account and the account brought current with the correct payments credited to the correct unit! I want all late and lein fees waived since my original complaint on September 15, And, I would like to speak to someone above this Mr*** who will actually contact me and speak to me about the way this office in Rome is runI also would still like the written apology from the manager at the Rome store, *** ***
Maria,
I hope I have your email address correct
Here is my dispute response:
I don't accept the $off gift certificate for a future use as I will never use Udall again and the amount does not compensate me for the amount I was out I have talked with my friend who was with me the night of the confirmation conversation and who heard everything as I had my phone on speaker I don't want transcripts of the calls I was the actual recording of the call made on July 21stIn that call you will hear the lady tell me that all my things WILL fit in the ft truckI tried to back out of the truck
October 29,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our President for our Gulf Coast Texas Regional Office, reviewed the recent comments from Mr***He informed our office he thoroughly went over the situation and asked that I relay his decision in the matter remains the sameMr*** also mentioned there have been five more rentals since Mr***s with no problems reported
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your continued concern for our customer Mr. [redacted].[redacted], our President for our [redacted], reviewed the recent information Mr. [redacted] relayed with our GM at our U-Haul Center involved. Mr. [redacted] explained they would like to personally speak to Mr. [redacted] in order to resolve the issue. An email was sent to Mr. [redacted] requesting a call back to discuss his concerns.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for forwarding Ms. [redacted]’s recent comments to our office.[redacted], our Executive Assistant for our [redacted] Regional Office, advised our office that our GM voided the VIP Certificate and issued a refund for $50 back to the credit card listed on the rental agreement. The refund should post on their next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted], followed up on the information Mr. [redacted] provided. He informed our office he reviewed the reservation call for Mr. [redacted] and our operator asked if his [redacted] pick up cab had a regular...
cab or a super cab. Mr. [redacted] replied it was a regular cab when in fact it was a super cab. Unfortunately, a super cab affects the hookup. Mr. [redacted] sent the following email to Mr. [redacted] on September 12th and recently advised our office his decision in the matter remains the same.Mr. [redacted], I want to thank you for contacting me and allowing me to help you resolve this issue. We at U-Haul take every concern very seriously! I have reviewed the call several times and also have had time to reflect on our conversations. I have come to the determination, after reviewing industry standards and terminology used by [redacted] company that my previous decision is still valid and will stand. Below please find for your review what [redacted] considers a regular cab or super cab, this can be found by using google images. Although at this time I can not find fault to be with U-Haul, I have however issued you a Reservation Guarantee in the amount of $50 to be applied to your credit card on file. While this does not normally fall under our Guarantee Policy, I however hope this will serve as a good gesture on our part to help with frustration you experienced over the miscommunication of your model to our representative. Due to the information that was found from the review of your call when the reservation was made, and the information that was retrieved regarding the specific model of your vehicle, I will be unable to authorize the relocation of your vehicle to your destination. This will serve as the final resolution in this matter, myself and U-Haul will consider this concern to be resolved. We thank you for your patronage and hope you consider U-Haul for your future moving needs. Please accept my apology for the delay in getting back to you, if you feel you need to discuss this issue further contact me on my cell anytime ([redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for forwarding Ms. [redacted]’s recent comments to our office.[redacted], our President for our [redacted] Regional Office, reviewed the recent comments from Ms. [redacted]. He authorized a supplemental refund for 4 days, or $119.80, and 120 miles, or $94.80, as a final resolution. He relayed Ms. [redacted] and Mr. [redacted], whose name is on the actual contract, are responsible for the remaining balance. He also mentioned we are available 7 days a week, 12 hours a day with the exception of Sunday’s. Notes on the rental contract show multiple attempts to reach Ms. [redacted] and/or Mr. [redacted]. There were no mention of storage issues until September 12, 2014. Please be advised the supplemental refund of $214.60 will stand as our final resolution. The refund should post on their next [redacted] credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
September 30,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our GM for our U-Haul Moving and Storage at Florin Rdin Sacramento, followed up on the information Mr*** providedShe informed our office Mr***
will be coming into our U-Haul Center for the refund
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
Our Equipment Recovery Department advised our office the violation and administration fees have been waived and the billing account that was set up for Mr*** was clearedI would also like to explain that all violations involving U-Haul
equipment are paid as soon as received to avoid any escalation of feesWe then research the issue and contact our customer who had the equipment in their possession at the time of the violation for payment of the violation
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Assistant Manager for our U-Haul Moving and Storage at *** *** in***, followed up on the information Mr*** providedHe informed our office a VIP Certificate in the amount of $was issued to Mr*** to cover
three months of Safestor Protection and one late feeThe Certificate was applied to his storage accountMr*** also mentioned Mr*** has chosen to stay at our U-Haul storage location because of the resolution
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Mr*** providedShe informed our office Mr*** was offered climate controlled storage when he initially rented,
but declinedShe mentioned they do have dehumidifiers in the non-climate controlled building to help with the humidity in the area but it cannot be completely eliminatedAlthough we realize this is an unfortunate situation, Mr*** relayed that a refund will not be issued
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** *** and *** Regional Office, followed up on the information Ms*** providedShe informed our office she left a message requesting a return callMsAndia pulled the call
from our Contact Center and relayed that our CSR stated to drop off at location would be an additional $90, not a total of $She also issued a refund for $for the difference in price of what Ms*** was charged and what our CSR quoted.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Gulf Coast Texas Regional Office, followed up on the information Mr*** providedHe informed our office that messages have been left for Mr
***We have no record of calls requesting assistance from Mr*** during his rental, which consisted of traveling over 1,milesMr*** also mentioned there have been no repairs needed to the truck in question and was rented one-way back to Houston without incidentThe truck was taken to a shop where an oil change was done and no issued foundAt this point, Mr*** stated a refund is not warranted
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Yes, I would like to reopen my caseThe company has made me an offer but only for the depreciated value of my belongings that we're ruined while in storageI still feel that I am at a great loss, I paid for my belongings to be stored not destroyedI think that if not all but some of the $6,000+ paid toward storage should be reimbursedAll I keep hearing about is the contract, but the contract does not explain the insurance options as I have heard them explained after the factI honestly feel that the company/worker can do a much better job with explaining the insurance ratesI feel like it's very misleading to offer customers a $6/mo insurance rate as your "best offer", then in the end the customer walks away with way less than what was paid for the stored itemsInstead, the worker should explain all insurance rates along with coverage details to explain what to expect in the event that something happens to items while in storageTo know now that I could've insured my belongings for what it was worth is just very difficult for me.
Also, within six months, a company lock had been placed on my unit without notifying me or even providing me with a keyBut, now I am told that it is a requirement for customers to use disc locks sold by the companyIf this is the case, why then was this not explained when I placed my belongings in storage.
One thing the contract does state is that you provide a phone number, email address and an emergency contact so that customers can be notified in case of fire, water damage etcOh, but they wouldn't have been able to follow through with this because there weren't any keys for anyone to check the unit, not even myself.
This has been a very hard pill to swallow because due to this one incident I have paid a bit more than triple the amount that I paid to store my belongingsI can accept my part in this (practically, blindly paying for a service) I understand that with insurance companies, that valuables do depreciate; but, when it comes to discussing reimbursement, it's just isn't up for discussion.
This incident has definitely been a lesson well taught and learned; I WILL NEVER USE A STORAGE FACILITY AGAIN, NOR WILL I ADVISE ANYONE I KNOW TO DO SO.
Very poor customer service equals even more dissatisfied customer. *** ***
Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** *** and *** Regional Office, followed up on the information Ms*** providedShe informed our office she left a message requesting a return callMs*** pulled the call from our Contact Center and relayed that our CSR stated to drop off at location would be an additional $90, not a total of $She also issued a refund for $for the difference in price of what Ms*** was charged and what our CSR quoted.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she contacted Ms*** to offer her apology and discuss her concernsShe
explained, although Ms*** arrived late to secure the U-Haul equipment, our U-Haul staff should have made an attempt to contact her and ask if she still needed the equipment for her move before renting it to another customerIn an effort to show customer good faith, Ms*** issued Ms*** a refund for the $Reservation Guarantee FeeThe refund was issued by check and should be received within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***
Please be advised that *** ***, our President for our Northern *** Regional Office, informed our office there is a claim set up for Ms*** that is currently being worked onMs*** will be contacted as soon as a resolution has
been made if not already
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms***.*** ***, a representative from Moving Help, advised our office an email was sent to Ms*** informing her that since the service provider was the one that actually moved her, she would need to go through them directlyMs*** sent her
instructions to place a review and how to start a resolution case with Moving Help directly.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, a Customer Service Manager, followed up on the information Ms*** providedA copy of the recorded call was sent to Ms*** as she requestedMr
*** relayed there was no discussion or conversation about the items she was movingMs*** reserved a 10-foot truck after agreeing a 10-foot would work for herIn regards to storage, Ms*** had a reservation for a 5x10xunit at our U-Haul Moving and Storage of New Center in Detroit for one month freeNotes indicate she cancelled the storage reservation and went to a different locationMr*** concluded a refund or adjustment was not warranted
As we value Ms*** as a customer, we sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
October 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Western New York Regional Office, followed up on the information Ms*** providedShe informed our office she left a message for
Ms*** explaining she had issued her a refund for the $cleaning feeThe refund was issued back to her *** account and should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
My original complaint ID was ***Not until I received a letter from the Revdex.com did I know what had happened with my complaint with Uhaul because I was NEVER contacted by this company or by the person who signed the letter-*** *** and Executive Assistant! It states that I was contacted via email by a *** ***, which I never wasI attempted on several occasions to contact Mr*** regarding this complaint of improper application of my payments and never received a call back or any emails on how this could be resolved.The original complaint still stands and they are not properly crediting my accounts for my storage units! My payments are due on the first and the fifth of the month for storage units and respectivelyIf I pay for BOTH units by the first or fourth of the month, I still receive late and lein notices on both of them for the current month! The rent for unit is due on the first of the month and totals=$87.95; the rent for unit is due on the sixth of the month and totals=$The total for the two storage units is $a month, I send in $Why are they not crediting the account properly? It appears that they are only crediting one storage unit with the entire amount and then proceed to bill me late charges and lein fees for the other unit! I want this resolved and the account brought current with no late or lein fees as the payments are being made for the correct amount and in a timely mannerI also want to speak to this *** *** who says that he has contacted me and has not! I would like this resolved immediately! Thank you in advance for your assistance. I want the payments credited properly to the account and the account brought current with the correct payments credited to the correct unit! I want all late and lein fees waived since my original complaint on September 15, And, I would like to speak to someone above this Mr*** who will actually contact me and speak to me about the way this office in Rome is runI also would still like the written apology from the manager at the Rome store, *** ***
Maria,
I hope I have your email address correct
Here is my dispute response:
I don't accept the $off gift certificate for a future use as I will never use Udall again and the amount does not compensate me for the amount I was out I have talked with my friend who was with me the night of the confirmation conversation and who heard everything as I had my phone on speaker I don't want transcripts of the calls I was the actual recording of the call made on July 21stIn that call you will hear the lady tell me that all my things WILL fit in the ft truckI tried to back out of the truck
October 29,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our President for our Gulf Coast Texas Regional Office, reviewed the recent comments from Mr***He informed our office he thoroughly went over the situation and asked that I relay his decision in the matter remains the sameMr*** also mentioned there have been five more rentals since Mr***s with no problems reported
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your continued concern for our customer Mr. [redacted].[redacted], our President for our [redacted], reviewed the recent information Mr. [redacted] relayed with our GM at our U-Haul Center involved. Mr. [redacted] explained they would like to personally speak to Mr. [redacted] in order to resolve the issue. An email was sent to Mr. [redacted] requesting a call back to discuss his concerns.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for forwarding Ms. [redacted]’s recent comments to our office.[redacted], our Executive Assistant for our [redacted] Regional Office, advised our office that our GM voided the VIP Certificate and issued a refund for $50 back to the credit card listed on the rental agreement. The refund should post on their next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted], followed up on the information Mr. [redacted] provided. He informed our office he reviewed the reservation call for Mr. [redacted] and our operator asked if his [redacted] pick up cab had a regular...
cab or a super cab. Mr. [redacted] replied it was a regular cab when in fact it was a super cab. Unfortunately, a super cab affects the hookup. Mr. [redacted] sent the following email to Mr. [redacted] on September 12th and recently advised our office his decision in the matter remains the same.Mr. [redacted], I want to thank you for contacting me and allowing me to help you resolve this issue. We at U-Haul take every concern very seriously! I have reviewed the call several times and also have had time to reflect on our conversations. I have come to the determination, after reviewing industry standards and terminology used by [redacted] company that my previous decision is still valid and will stand. Below please find for your review what [redacted] considers a regular cab or super cab, this can be found by using google images. Although at this time I can not find fault to be with U-Haul, I have however issued you a Reservation Guarantee in the amount of $50 to be applied to your credit card on file. While this does not normally fall under our Guarantee Policy, I however hope this will serve as a good gesture on our part to help with frustration you experienced over the miscommunication of your model to our representative. Due to the information that was found from the review of your call when the reservation was made, and the information that was retrieved regarding the specific model of your vehicle, I will be unable to authorize the relocation of your vehicle to your destination. This will serve as the final resolution in this matter, myself and U-Haul will consider this concern to be resolved. We thank you for your patronage and hope you consider U-Haul for your future moving needs. Please accept my apology for the delay in getting back to you, if you feel you need to discuss this issue further contact me on my cell anytime ([redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for forwarding Ms. [redacted]’s recent comments to our office.[redacted], our President for our [redacted] Regional Office, reviewed the recent comments from Ms. [redacted]. He authorized a supplemental refund for 4 days, or $119.80, and 120 miles, or $94.80, as a final resolution. He relayed Ms. [redacted] and Mr. [redacted], whose name is on the actual contract, are responsible for the remaining balance. He also mentioned we are available 7 days a week, 12 hours a day with the exception of Sunday’s. Notes on the rental contract show multiple attempts to reach Ms. [redacted] and/or Mr. [redacted]. There were no mention of storage issues until September 12, 2014. Please be advised the supplemental refund of $214.60 will stand as our final resolution. The refund should post on their next [redacted] credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International