Plymouth Direct, Incorporated

Dear [redacted],
The order was shipped on 10/27 and delivered on 10/31. Since the customer wanted to return the product, we sent a return label and issued a credit of $35.89. The customer was also emailed this information.
Thank you,
Plymouth Direct

------- Forwarded message ----------
From: Revdex.com of Metro Washington DC <[email protected]>
Date: Mon, Nov 3, 2014 at 9:28...

AM
Subject: Fwd: complaint # [redacted]
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Sun, Nov 2, 2014 at 11:38 AM
Subject: re: complaint # [redacted]
To: [email protected] got an email from the company on 10/221 stating they were still out of stock and then recieved my knee braces yesterday in the mail.  They are awful!  They smell like chemicals, do not look like picture represented, and do not fit properly.  These people should not be in business!
--

4/13/15
We apologize that the item was backordered for more than 3 weeks. Per her email we cancelled on 9/16/14
Thanks,
Erica M[redacted]

January 13th 205Dear [redacted],We credited the customer [redacted] $111.78 back on 1/9/15. We could not find this Claim online. The claim number is [redacted].Thank you,Plymouth Direct

The ordered was cancelled 10/24/14.
Thank you,
Plymouth Direct

-------- Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Jan 12, 2015 at 9:51 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Mon, Jan 12, 2015 at 7:17 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>
Hello - I'm happy to inform you that Plymouth Direct has refunded my money and has sent me a return label for the product they shipped.
This should close this complaint. 
Thank you, 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Apparently this company will not admit they are scamming people.
Regards,
[redacted]

Dear [redacted],
The customer was issued a return label and also issued a credit back to her account.
Thank you,
Plymouth Direct

Dear [redacted],
We issued a credit of $35.89 to the customers account 11/7/14.
Thank you,
Plymouth Direct

Dear Cynthia,
We credited the customers account with $35.89.
Thank you,
Plymouth Direct

Handwritten  Attachment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Received the complaint from [redacted] [redacted].  We apologize for inconvenience.  We will refund her the full amount and send a replacement cross for inconvenience.
Please let me know if you need anything else.
Many thanks
Erica M[redacted]

September 2, 2014This order was not charged. An Authorization of $35.89 will drop off within 3 to 5 days, according to the majority of Banks. This customers order was made through a [redacted] Payroll card, they do...

not give out any information on their customers,[redacted], will have to call [redacted] Payroll card (###-###-####) and have the authorization dropped.Regards,G R[redacted] Customer Service

To Whom It May Concern;
We apologize for the delay in getting back to you. I understand the customer was not happy about how she was treated by our Customer Service agent. We truly apologize and have already spoken to the Call Center's manager.When she ordered Beactive we were in a...

backorder situation hence why she had to wait so long for the product.Please let me know if the customer would like me to call her directly.Thank you,
Erica M[redacted]
Director of New ProductsPlymouth Direct, Inc

The customers order was cancelled 10/6.
Thank you,
Plymouth Direct

Handwritten Letter from business

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  
This business is not being truthful and is practicing deception. I had to call again after they said they cancelled my orders. They were both still on back order and would have been shipped and billed to me.
Not only did they triple what I had ordered, they lied about it being cancelled until I called again! Never do business with this company.

This payment was posted on June 16th.  Please have consumer review again.    Thank you!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
 Complaint: [redacted]
I am rejecting this response because: The business has responded to the claim for reconciliation.. thank you
Regards,
[redacted]