Plymouth Direct, Incorporated

Review: this companies website does not accept order like it says it does, instead funnels you to an 800 number that is automated and takes the order and then keeps trying to sell you more items at the end. And then I get my credit card charges and they charged me three times for the one item I ordered. There phone for customer service says all circuits are busy over and over and they don't answer emails.Desired Settlement: I disputed with my bank and canceled the order. I do not want to do business with this unscrupulous company.

Business

Response:

The ordered was cancelled 10/24/14. Thank you, Plymouth Direct

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

This business is not being truthful and is practicing deception. I had to call again after they said they cancelled my orders. They were both still on back order and would have been shipped and billed to me.

Not only did they triple what I had ordered, they lied about it being cancelled until I called again! Never do business with this company.

Business

Response:

Dear [redacted],We cancelled this customers order 11/3/14., as well as refunded the customers account. Please allow 4-6 weeks for the refund to process.Thank you, Plymouth Direct

Review: Although I did enter my credit card information onto their site, I decided to not purchase the item "Tag Away". On their site, there is no cancel button, so I exited the browser. The next day I am called by their marketers congratulating me for my "purchase". When informing them that I did not want the product, they continued to try and enroll me into some other "$100 gas voucher" promotion for some coupon program. I asked why my transaction went through without my authorization and was not given an answer. I was told to call customer service and discuss it with them, so I did. Speaking with the representative I was told that their system does not have a cancel button and once you put your information in, it automatically populates your order... regardless of your pressing the submit/confirmation button. When I first spoke to the representative, I was lied to. They claimed that if I didn't hit the submit button, no order would go through but I should call billing the next day to confirm I was not charged. Later that evening, I received a confirmation email stating that my items have processed and shipped. When I called billing the next day, I was told that the transaction did go through and the item had already shipped. I was then instructed to simply refuse the package and I would be credited my money back. This is unacceptable. How is it legal to force a consumer have to refuse a package in order not to be charged. Illegal authorization of a credit card even after I told them I do not authorize the transaction.Desired Settlement: The company should be investigated for predatory consumer marketing.

Business

Response:

Please see attached response.

Review: I order a Brace in the website [redacted] at 09/30/2014. They said to allow two to three weeks for delivery. I called today 10/21/2014 exactly three weeks, and I can not get any one in customer service after several calls. They have different conflicting information about my order. The last one says that they do not have none products in the warehouse and do not know when it will be delivered and it is a record messages. I need either my money back or the product I already paid for. ThanksDesired Settlement: I would prefer my money back.

Business

Response:

Dear [redacted], The customer cancelled his order on 10/21/2014, and he was not charged. Thank you,Plymouth Direct

Review: I ordered a brace online. before you can review your order the order goes through and they automatically charge you for two braces. they immediately charged my credit card. I have tried

to reach them by phone and I either get disconnected, or I am told to call back or the phone goes dead. I have not been able to contactDesired Settlement: cancel my order and credit my card

Business

Response:

Handwritten response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Sept 14 2014 I place a order via internet for item #[redacted] brace. My order number is [redacted]. I was charged $35.89 for this order. It has been over 6 weeks and I have not recieved the product or can I get a hold of the company to make a inquiry of where my order is at. When I can their customer service number all I get is a busy signal, no matter what time of the day I call. I have emailed them 3 days ago, still no reply to emails. I no longer see their commercials on TV, and beginning to question due to all the scam reports on the internet from "[redacted].com and other sites about the legitimacy of this company, and if it is even in business anymoreDesired Settlement: all I am asking for is the order for the brace to show up in the next few days, or a full refund to my credit card

Business

Response:

The product was shipped 10/29 and delivered 11/4. We also emailed the customer letting them know that they could contact us with any further concerns. Thank you, Plymouth Direct

Review: I was researching buying a product called [redacted] from Plymouth Direct. In order to find out the price of the product you had to put in your credit card info. I did this. When I found out the price of $76.08 I immediately DID NOT submit the order and Xd out of the site. The company charged my bank account $76.08 anyway. I called the company and told them that I DID NOT order the product due to the price and how I Xd out of the site. The young lady didn't care. They gave me a song and dance saying by pushing proceed to find the price I agreed for them to send the product. I NEVER agreed since I never put in the final order. This is deceptive ordering practice and should not be allowed. The young lady argued with me and told me that the product will be shipped and I must then return it on my own. I don't want the product and do not want to pay anything including shipping and handling fees. This is a scam/deceptive website that makes you vulnerable to buy. I then asked to speak with a superior. I was then directed to Annette O[redacted]. She argued with me and then hung up on me. I was not a happy camper.

I ended up having to cancel my credit card which is linked to all my auto pay accounts. This is a great inconvenience and disruption to my daily life. I did not order the product nor do I agree with the company's business practices.Desired Settlement: I want a refund. I will return the product at the company's expense. I want a written apology from Ms. Annette O[redacted] and reprimand put in her file. I also want the website to restructure their ordering process so it is not deceptive.

Business

Response:

Dear [redacted], This customer was refunded $76.09 on November 3rd, 2014. If you have any questions please feel free to call us at ###-###-####. Thank you, Plymouth Direct

Review: My credit card information was verified, by me, this morning from [redacted]. They questioned me multiple times about my credit card and then transferred me to someone else who requested the same information. Tricksters know when to catch people off-guard. I'm going to cancel my credit card immediately. They said they would email me about some kind of "bundle" for $1.00 charge on my credit card. I will return to sender if anything is received.Desired Settlement: Refund of $29.94

Delete my address information from all of their mailing lists.

Business

Response:

Please see attached response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your timely response.

Regards,

Review: I ordered 2 leg braces on 9/02/14 order # [redacted] price paid $45.89. At first the phone had the message that the braces were on back order. Now there is no message and customer service does not answer.Desired Settlement: deliver the two braces I ordered or refund my money

Consumer

Response:

-------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Thu, Oct 2, 2014 at 9:32 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted]>

---------- Forwarded message ----------

From: Barbara Q[redacted] <[redacted]>

Date: Wed, Oct 1, 2014 at 8:38 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

I called the company this evening. The message now says they are going to ship the order.

Review: [redacted] leg brace; did not recv & did not get a refundDesired Settlement: not to be ripped off. I want my money back

Business

Response:

This order was cancelled 10/28. Thank you, Plymouth Direct

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The business has responded to the claim for reconciliation.. thank you

Regards,

Review: I went to their website and initiated an order, but decided against it before I actually ordered and closed the browser, which should have dumped my information. It did not and the website made the order anyway. I refused the shipment and returned it to the company and now they will not answer their phone. I am put on hold and after 7 minutes, I get the reply "The extension does not answer" and then a fast busy signal and the call is ended. I have repeated this multiple times. They have never issued me a refund of $45.85 which is what they charged me. I have no order number because I did not finish the order and no order number showed on my banking statement. They keep saying they cannot "find" my order!!Desired Settlement: I want them to refund me the money they took from me.

Business

Response:

Handwritten response.

Review: I logged in to the Plymouth Direct website to order NightVision sunglasses that where advertised for 10 dollars. I went online and input my information and was not informed of the shipping charge till the confirmation page. They had a ridiculous charge of 20+ for shipping and handling therefore I did not want to proceed or authorize the transaction.

What I find unethical about this is how they did not have a cancel option for the purchase.

I decided to just close the page without confirming the purchase and thought that was good enough.

Another unethical thing they did was to ship the product in a manner where I can not have the shipping company cancel the delivery. I have to wait till I receive the package in order to return it to them. And their policy is to not refund my money until they receive the package back. This can't be right in any way.

I called them to have my money refunded, and explained to them that I did not authorize that transaction. The operator claimed that since I gave them my credit card information I had given them permission to use it even thought I did not confirm the purchase.

I believe they should have a cancel option and should not legally be authorized to use people's credit cards without their permission.Desired Settlement: I would like them to not legally be allowed to use any credit card information they obtain without people's consent and should refund immediately when a situation like this comes up.

Business

Response:

Handwritten response attached.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

The business did not refund the funds, I called my bank and had them return the funds to me due to a fraudulent unauthorized transaction. I was not writing to get a refund. I was writing because they do not have a cancel purchase option when checking out of their site after you give them your credit card billing information. They did not charge me for this until a month after when they had already sent the package through the mail. When I called their customer support regarding this issue the agent had the nerve to tell me that since I had given them my credit information I had already authorized the transaction and even had the nerve to say I had a whole month to call to cancel the transaction like if he did not know what they did. There was no way for me to know they had processed the transaction without my authorization until they had already sent the package. When I requested to have my money returned they told me it was their company policy that a refund could not be made till they received the package in their warehouse, and it would take three days to process. I called FedEx and they had shipped it in a manner that it could not be returned to sender until I received it. I am still waiting on that package so I can return it. I asked for a supervisor and she told me the same about their company policy and did not care that it had not been authorized in the first place. I told her that I would call to press charges for credit card fraud and report them to the bbc and she told me that I could go ahead and do whatever I needed to do but their company policy was what she said.

Again, the refund was not in question. Their policy and immoral practices are in question. I will be satisfied when they have changed it to a credit card transaction has to be approved by the customer before charging and sending the product. Also would be nice if they did not send the packages in a manner that specifies FedEx can not return to sender until it has reached it's destination.

Review: this is in pertaining to order [redacted] where I purchase sept 21, 2014 which they say would take 2-3 weeks delivery...it's been four weeks and they haven't responded to my email and they put you on hold and nobody really answers....Desired Settlement: give me back my money...I no longer want this product

Business

Response:

Dear [redacted], We cancelled the customers order on 11/3/2014, and sent a confirmation email. Thank you, Plymouth Direct

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was sent a receipt of an order from this company. It said to allow 2 - 3 weeks for delivery. It has now been 6 weeks, and I have not seen hide nor hair of this order. I called the 800 number on the receipt, and of course, I had to go through MANY menus to get to customer service. When I finally got to the correct menu and thought I would get to talk to a customer service person, I was put on hold (again!) for (5) minutes, then received an automatic recording that no one was answering, then the service cut me off. This happened several times. I also sent several e-mails to the customer service dept. listed on the receipt, but no answer from anyone to-date.Desired Settlement: I would like to know if the items that were ordered are actually going to be delivered or not. They were to be a gift for someone, and if they are not going to be delivered, fine. I just need to know!

Business

Response:

The product was shipped 10/24 and delivered 10/28. We emailed the customer to let them know. Thank you, Plymouth Direct

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as I finally received the ordered products when I returned home from a trip on 11.10.14. Thank you for your help in resolving this situation! I greatly appreciate your help!

Regards,

Review: Ordered Be active brace on 9/16/14. Emailed company on October 1 they said product would be delivered in 2-3 weeks.

No Product was ever delivered. My credit card was charged $35.89.Desired Settlement: Would like a refund check mailed to me immediately at: [redacted]

Business

Response:

The product was shipped 10/29 and delivered 11/3. Thank you, Plymouth Direct

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order on the beactivebrace.com website in October and they confirmed my order. 3 weeks later they finally sent me an email saying that it was getting ready to ship. I told them I did not want the product anymore. They sent the product anyway. I returned the product the same day through USPS with a tracking number. They received their product back. I contacted them by email and told them that if I did not receive my refund that I would be contacting the Revdex.com. To this date I still not have received my money back.Desired Settlement: I want my money back immediately!!!!

Business

Response:

Dear Cynthia,We credited the customers account with $35.89.Thank you, Plymouth Direct

Review: My wife, who is pregnant with our first child, was experiencing sciatic nerve pain. We decided to purchase a [redacted] knee brace. The order was processed on September 24th (Order Number : [redacted]). Expected delivery was 2-3 weeks. As of today, October 30th, we still have not received our products. The customer service phone number provided in the email message is fully automated, and does not allow me to connect to a representative. When I select the option of speaking with a representative, I either receive a busy signal or my call is disconnected.Desired Settlement: I am asking that I receive a refund of $35.89, which was the total amount charged to me. I no longer desire to have this product, as my wife is no longer experiencing severe pain and has developed different means of pain management.

Business

Response:

Product was shipped on 10/30, and delivered on 11/5. If customer no longer wants the product he can return for a full refund. Please call customer service at ###-###-####.Thank you, Plymouth Direct

Review: We ordered 2 pairs of night driving sunglasses on April 1, 2014. We have not received them as of yet and we have been charged on our credit card and payment has been sent in.

I have called numerous times and cannot get beyond the automated service. I have tracked [redacted] and the product as it has gone up and down the East coast to [redacted] (where I should have received it) and as of the 18th it was back in transit to [redacted]. [redacted] says incorrect address, unable to deliver on April 5. It has now been three weeks and delivery should have been in 1 week. These glasses for are personal use.Desired Settlement: I would like to have the 2 pairs of glasses sent to us.

Business

Response:

Handwritten Response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

--------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Tue, May 13, 2014 at 8:39 PM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, May 13, 2014 at 7:19 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

We have received the merchandise that we ordered. Thanks for your help.

Review: The company failed to ship the product ordered. I tried a number of times to call but either get a hang up or busy signal.

Item [redacted]

[redacted] - BUY ONE GET ONE

$19.99+Shipping & Handling $15.90 +Tax $.00 = Order Total $35.89Desired Settlement: to get my money back.

Business

Response:

The customers order was shipped 10/31 and delivered 11/3. Thank you, Plymouth Direct

Review: I ordered a [redacted] knee brace for my husband on September 6th. The confirmation email said that delivery would take 2-3 week. It has now been 7. I called 3 weeks ago and was told by an automated message that it was on backorder and I would not receive it for 3 more weeks. I just called to check on the order and their phone system won't even let me talk to a real person (and it's during business hours!). I want them to give me my order NOW or give me my money back.

Order number is [redacted], which was different than the order number that they gave me in the confirmation email, which was [redacted].Desired Settlement: Give me my order NOW or give me my money back.

Business

Response:

Dear [redacted], The product was shipped 10/25 and delivered 11/1. We emailed the customer letting them know to contact us with any concerns. Thank you, Plymouth Direct

Review: I ordered a [redacted] knee brace on September 17, 2014 to be delivered to my son's home. I received confirmation of my order on the same day stating delivery within two to three weeks. I paid $35.89 on a visa card that is no longer active. So my money cannot be refunded to that card. No brace has arrived. I cannot get anyone to answer the phone. My email's have been ignored. I am not seeking my money back. I want the brace. On one of my many phone calls I got a generic message saying all orders were backordered. No new delivery date provided. No other information given. These guys are all over TV advertising this product and they don't have it. How is than not fraud? Hopefully you can help.Desired Settlement: I wanted the brace. My son suffers from back problems and I was hoping this item could help him. Best outcome for me is to get the product I ordered. Absent that a refund. However, the card I ordered the item on is no longer an active card. My bank replaced the card with a new account number because the one I had had been compromised. The refund would have to be in the form of a check to me.

Business

Response:

Dear [redacted], The order was shipped on 10/28/14, and shows delivered on 11/1/14. Thanks, Plymouth Direct