Complaint: ***I am rejecting this response because:this warranty claim has been active for
months it shouldn't take a year to send a gift card every time I call them they say the card will be sent out within 2-days but it never gets sent out within months! Absolutely ridiculous I want my money back ASAP this company already ruined my Christmas this season by not having a Christmas tree.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is okay to me During the time this incident occurred and receiving this email, I have contacted Polygroup and a representative assisted me with the issue with the pump I suggest to the company, to keep Phoenix customers happy, they need to start working weekends earlier and later in the season than the normal Phoenix is HOTTT!!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint: ***I am rejecting this response because: This is what they have been telling me since JuneI have an audio recording on my home phone answering machine from June saying pretty much the same thingI was told this in sept, October and November as well.Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear *** ***, We are sorry to know all this has happened to youWe can only imagine how disappointing it may be that your pool pump is not working like it should In your comment you mentioned that you were sent two new pumps, is this correct? if your pump is still within the
warranty time period and you have an official copy of your purchase receipt we should be able to honor the warrantyHowever, if the pool pump is no longer under warranty, we can still help you troubleshootPlease give us a call at or just email us at [email protected]
Complaint: ***
I am rejecting this response because: As I told them, I live in Iowa and only have this pool up for months out of the year, so of course the pump will not be under warrantyWhy did it take so long to respond? I didn't even put the pool up last year because I can't afford to keep replacing the pumpThis complaint was from the summer before lastYour pool pumps are JUNK.
Sincerely,
*** ***
Dear *** ***, We want you to know that we want you to have a satisfactory resolution for your pool vacuumHowever, we need more information about your pool and your current filtration systemTherefore, we encourage you to give us a call at 1-888-919-One of our customer service representatives will be happy to take your call and diagnose your 'maintenance kit' to determine why it's not providing good suction. Thank you
Our gift card process is new, However I want to assure you that the department that is in charge of issuing the gift cards is working on your orderWe have a new program implemented to get these gift cards sent outThe company we are using does not allow us to send out gift cards for customers who
bought their trees from WalmartWhat we have to do is get a physical gift card and mail it to youWe will contact you with an email as soon as we have a USPS tracking number
I received an email from *** *** with the corrected phone number ***I called the consumer this morning at 10:49am MST and I left a voice message with my call back phone numberI also sent an email to the consumer using his email address: *** * ***
I am waiting for a response back from the consumer, either by phone or email.Kind Regards,***Operations Support SpecialistWarranty Claims Department
Complaint: ***I am rejecting this response because: I wanted a refund not a new liner. This product has many complaints for the same issue and I will never use the new liner. This will happen next year as well. This is very poor customer service for a product costing and didn't last months
We are more than happy to work with *** on a resolution. *** stated that she is willing to send us the pump which requires her to take the pump off the pool, in which case, we can very easily cover some troubleshooting steps and possibly get the pump working immediately. If
troubleshooting fails to resolve the issue, we are more than happy to process a warranty claim and get *** a replacement pump. There is a minimal water loss if the maintenance caps and plugs are used
Revdex.com:
I will reluctantly accept their response but this in not the form of a gift card that I was promised.
They comment that this is a new program but they contacted me the first week of July stating that I would receive a visa gift card in the mail for a full refund within days because they were unable to replace the parts needed
The company never followed through with the countless timelines that that gave me for over a year until this complaint was filed
They represent MANY large companies according to their website to conduct business the way that they did.I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to meSincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***
I am rejecting this response because: The pool patches were crappy and didn't help like they were supposeI had the pool hours and clearly it was already a dud seeing as how all I did was roll it out and fill it upI spent on this pool and it's become a hassle with the everyday leakingThe least you people could do is refund some of the money that was spent on this horrible productWhen I called in about the problem your team was rude and acted like this problem is uncommon yet you have horrible reviews online about these poolsYou are taking hard working peoples money for a crap product
Sincerely,
*** ***
All of our trees come with a minimum year warrantyPlease give us a call Mon-Fri 8AM-4PM mountain timeOne of our agents can set up an order to get the correct sections or lights sent out to you
Dear, Mr*** ** ***, We apologize for any inconvenience you may have experiencedIt must be very disappointing to know your water pump is not functioning properlyHowever, we would like to let you know that our pools are sold with the correct size pool pumpOn our
website (www.polygroupstore.com), we sell a lot of different types of filtration systems, if the consumer chooses to upgrade Please feel free to contact us if you have any additional questions or concernsThank you
I don't like the fact I had to cut the cord and have NO circulation during this processMy pool is turning a cloudy color and wasting all chemicals I had put into it to start itI go to a pool place a give a sample of my water to see if I have to add chlorine and stabilizerThis all cost money and its a wasteMy pool has only been up just over a month and now it's crappy waterIt's not manageable to swim in and wasting a lot of time, money, etc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Complaint: ***I am rejecting this response because:this warranty claim has been active for
months it shouldn't take a year to send a gift card every time I call them they say the card will be sent out within 2-days but it never gets sent out within months! Absolutely ridiculous I want my money back ASAP this company already ruined my Christmas this season by not having a Christmas tree.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is okay to me During the time this incident occurred and receiving this email, I have contacted Polygroup and a representative assisted me with the issue with the pump I suggest to the company, to keep Phoenix customers happy, they need to start working weekends earlier and later in the season than the normal Phoenix is HOTTT!!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint: ***I am rejecting this response because: This is what they have been telling me since JuneI have an audio recording on my home phone answering machine from June saying pretty much the same thingI was told this in sept, October and November as well.Sincerely,*** ***
Customer has been issued a gift card for the amount of their tree through egifter.com on 12/23/The customer has been sent a confirmation email
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear *** ***, We are sorry to know all this has happened to youWe can only imagine how disappointing it may be that your pool pump is not working like it should In your comment you mentioned that you were sent two new pumps, is this correct? if your pump is still within the
warranty time period and you have an official copy of your purchase receipt we should be able to honor the warrantyHowever, if the pool pump is no longer under warranty, we can still help you troubleshootPlease give us a call at or just email us at [email protected]
Complaint: ***
I am rejecting this response because: As I told them, I live in Iowa and only have this pool up for months out of the year, so of course the pump will not be under warrantyWhy did it take so long to respond? I didn't even put the pool up last year because I can't afford to keep replacing the pumpThis complaint was from the summer before lastYour pool pumps are JUNK.
Sincerely,
*** ***
Dear *** ***, We want you to know that we want you to have a satisfactory resolution for your pool vacuumHowever, we need more information about your pool and your current filtration systemTherefore, we encourage you to give us a call at 1-888-919-One of our customer service representatives will be happy to take your call and diagnose your 'maintenance kit' to determine why it's not providing good suction. Thank you
According to the tracking records that where provided by FedEx the package was delivered and signed for
Our gift card process is new, However I want to assure you that the department that is in charge of issuing the gift cards is working on your orderWe have a new program implemented to get these gift cards sent outThe company we are using does not allow us to send out gift cards for customers who
bought their trees from WalmartWhat we have to do is get a physical gift card and mail it to youWe will contact you with an email as soon as we have a USPS tracking number
I received an email from *** *** with the corrected phone number ***I called the consumer this morning at 10:49am MST and I left a voice message with my call back phone numberI also sent an email to the consumer using his email address: *** * ***
I am waiting for a response back from the consumer, either by phone or email.Kind Regards,***Operations Support SpecialistWarranty Claims Department
Complaint: ***I am rejecting this response because: I wanted a refund not a new liner. This product has many complaints for the same issue and I will never use the new liner. This will happen next year as well. This is very poor customer service for a product costing and didn't last months
We are more than happy to work with *** on a resolution. *** stated that she is willing to send us the pump which requires her to take the pump off the pool, in which case, we can very easily cover some troubleshooting steps and possibly get the pump working immediately. If
troubleshooting fails to resolve the issue, we are more than happy to process a warranty claim and get *** a replacement pump. There is a minimal water loss if the maintenance caps and plugs are used
Revdex.com:
I will reluctantly accept their response but this in not the form of a gift card that I was promised.
They comment that this is a new program but they contacted me the first week of July stating that I would receive a visa gift card in the mail for a full refund within days because they were unable to replace the parts needed
The company never followed through with the countless timelines that that gave me for over a year until this complaint was filed
They represent MANY large companies according to their website to conduct business the way that they did.I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to meSincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***
I am rejecting this response because: The pool patches were crappy and didn't help like they were supposeI had the pool hours and clearly it was already a dud seeing as how all I did was roll it out and fill it upI spent on this pool and it's become a hassle with the everyday leakingThe least you people could do is refund some of the money that was spent on this horrible productWhen I called in about the problem your team was rude and acted like this problem is uncommon yet you have horrible reviews online about these poolsYou are taking hard working peoples money for a crap product
Sincerely,
*** ***
All of our trees come with a minimum year warrantyPlease give us a call Mon-Fri 8AM-4PM mountain timeOne of our agents can set up an order to get the correct sections or lights sent out to you
Dear, Mr*** ** ***, We apologize for any inconvenience you may have experiencedIt must be very disappointing to know your water pump is not functioning properlyHowever, we would like to let you know that our pools are sold with the correct size pool pumpOn our
website (www.polygroupstore.com), we sell a lot of different types of filtration systems, if the consumer chooses to upgrade Please feel free to contact us if you have any additional questions or concernsThank you
I don't like the fact I had to cut the cord and have NO circulation during this processMy pool is turning a cloudy color and wasting all chemicals I had put into it to start itI go to a pool place a give a sample of my water to see if I have to add chlorine and stabilizerThis all cost money and its a wasteMy pool has only been up just over a month and now it's crappy waterIt's not manageable to swim in and wasting a lot of time, money, etc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me