When the consumer contacted us, we were out of stock on these lights. Although it seems like we would be producing those parts during the season, we are not. We do not produce any Christmas parts until the summer and fall months. Due to that, the arrival of the items to our warehouse, starts in the...
early fall. I understand the frustration that the consumer felt, and greatly wish that we could have provided these lights sooner, but due to not getting them in a time frame that was acceptable to the consumer, we have sent a gift card for the purchase amount. At this point, we feel that consumer has been taken care of to the best of our abilities.
Complaint: [redacted]
I am rejecting this response because: I called the 800 number prior to calling the Revdex.com that is why I called the Revdex.com, the information was not at all helpful, they didn't tell me anything I didn't already know or that I didnt try. I spent $500 plus tax on the swimming pool I expect to be able to vacuum it without a big hassle or an expense are taking 4 days to get it to be vacuumed I like a pump that works with this pool that I can attach a hose to to make it easy for me to vacuum or just give me the price of the pullback this is ridiculous I have to go through this
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because: Once the box is open all issues per the box must be referred to the manufacturer. This is a known manufacturer defect and therefore should be reimbursed by the manufacturer. The retailer will nor refund even within 30 days after open and defect is seen. A warranty should be for 1 yr. This product was only purchased 5/2016.
After further research, we do see that on the notations on the customer account that e was outside of the warranty for the pool liner we went ahead and honored the claim. Should the customer decide to proceed further with a refund this can only be completed through the retailer that the customer has purchased from. We as a warranty department can only provide while under warranty replacement parts for the pools.
If you have any further questions or concerns, please do not hesitate to contact us at [redacted] as we are always here to help. Thank you and have a good day!
Regarding: Case #[redacted].While we certainly understand the consumer’s frustrations, as part of our warranty process, it is the consumer's responsibility to provide Polygroup with a copy of their original receipt upon request as stated in their owner’s manual or on the warranty card. Tree...
warranties vary and start from the date of purchase as stated under the limited warranty.Our goal is to respond to and fulfill our customers needs to the best of our abilities, knowing we cannot rectify every situation to their satisfaction. We value our customers and we are willing to assist with the lighting issue. I have contacted the customer and explained our warranty procedures and documentation requirements. I have also assisted the customer by replacing the light strands, as well as a bulb remover as a courtesy, since we were out of the light bulbs themselves.The replacement order shipped out with FedEx ground shipping on 2/4/2016.Thank you for your time, [redacted]Warranty SpecialistPolygroup Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
When the consumer contacted us, we were out of stock on these lights. Although it seems like we would be producing those parts during the season, we are not. We do not produce any Christmas parts until the summer and fall months. Due to that, the arrival of the items to our warehouse, starts in the...
early fall. I understand the frustration that the consumer felt, and greatly wish that we could have provided these lights sooner, but due to not getting them in a time frame that was acceptable to the consumer, we have sent a gift card for the purchase amount. At this point, we feel that consumer has been taken care of to the best of our abilities.
Dear Sir/Madam,
Thank you for contacting Polygroup.
We have contacted the customer and followed up with a resolution for her pool liner.
If you have any further questions, please do not hesitate to contact us at [redacted] as we are always here to help. Thank you...
and have a good day.
Complaint: [redacted]
I am rejecting this response because: I called the 800 number prior to calling the Revdex.com that is why I called the Revdex.com, the information was not at all helpful, they didn't tell me anything I didn't already know or that I didnt try. I spent $500 plus tax on the swimming pool I expect to be able to vacuum it without a big hassle or an expense are taking 4 days to get it to be vacuumed I like a pump that works with this pool that I can attach a hose to to make it easy for me to vacuum or just give me the price of the pullback this is ridiculous I have to go through this
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because: Once the box is open all issues per the box must be referred to the manufacturer. This is a known manufacturer defect and therefore should be reimbursed by the manufacturer. The retailer will nor refund even within 30 days after open and defect is seen. A warranty should be for 1 yr. This product was only purchased 5/2016.
Dear Sir/Madam,
Thank you for contacting Polygroup.
After further research, we do see that on the notations on the customer account that e was outside of the warranty for the pool liner we went ahead and honored the claim. Should the customer decide to proceed further with a refund this can only be completed through the retailer that the customer has purchased from. We as a warranty department can only provide while under warranty replacement parts for the pools.
If you have any further questions or concerns, please do not hesitate to contact us at [redacted] as we are always here to help. Thank you and have a good day!
Regarding: Case #[redacted].While we certainly understand the consumer’s frustrations, as part of our warranty process, it is the consumer's responsibility to provide Polygroup with a copy of their original receipt upon request as stated in their owner’s manual or on the warranty card. Tree...
warranties vary and start from the date of purchase as stated under the limited warranty.Our goal is to respond to and fulfill our customers needs to the best of our abilities, knowing we cannot rectify every situation to their satisfaction. We value our customers and we are willing to assist with the lighting issue. I have contacted the customer and explained our warranty procedures and documentation requirements. I have also assisted the customer by replacing the light strands, as well as a bulb remover as a courtesy, since we were out of the light bulbs themselves.The replacement order shipped out with FedEx ground shipping on 2/4/2016.Thank you for your time, [redacted]Warranty SpecialistPolygroup Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]