PosiGen, Inc.

Contacted customer and left a voicemail regarding the note below:
7/18/2014: Technician went out to the home to service the systemTechnician stated that the system is now working properly and will follow up in one week to ensure no future issue exist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10415249, and find that this resolution is satisfactory to mePlease note they were suppose to show on Monday 1/26/with the documents for me to sign and, of course, were a no show Also, I have documents showing that there were no savings whatsoever for my electric bill so it is very inappropriate for them to say they saved me money.
Regards,
*** ***

I have reviewed the customer's issues and she has some valid concerns. Unfortunately, due to her overt hostility toward certain members of the customer service team; we have been unable to rationally discuss her complaints. I have finally been able to reach out via my Case
Resolution Manager to discuss the problems at hand. We have now have the information necessary to analyze the customer's bills and savings and have made an effort to schedule an appointment to discuss with her. If at that time we are unable to satisfy the customer, we will remove the system (at no cost to the customer) and repair the roof to the condition it was in prior to installation. This is an ongoing situation to which we are actively seeking resolution.Please let me know if additional information is required. Best Regards, *** ** ***Chief Customer OfficerPosiGen, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10313093, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
Although the business had a good response on promising what they will do, I have no idea if they have done thisThey say they have disposed all of my information ( I don't know if they have or not), they say they will reach out to me ( I have not heard from anyone)They said that my roof was to steep, it would be hard to sell their product to any new home owner in this area, because almost all new home in this area have this type of roofSo no they business has not satisfied me on why they will not install their product and what they will do with my information

We have made arrangements with the customer to remove the panels and cancel her lease. We have agreed to take a reduced amount of $for the removal and have agreed to have the amounts withheld from escrow. Our discussions with the customer indicate this was to her satisfaction

My mother had solar installed by our sales consulate mike ma, he originally knocked on my mother door she is elderly. Talked to my mother about the benefits of solar, she was interested and agreed to a meeting. One thing I liked was he asked my mother to have a family member or someone she trusted to be there also. Since she is elderly going over solar and signing contract with her would be a little shady, but he requested for someone to be at the meeting. The first meeting I couldn't make so he rescheduled around my schedule which I liked again also. The way he explained solar was a very easy to follow but went into much detail. I'm writing this review because I like mike ma's professionalism and honest constative approach to offering the benefits of solar. Posigen has the lowest rates in the industry and 20 locked in price, with winterization and state of ct home energy incentivizes. No other solar company does all these services with the lowest rate.

Good Afternoon. We sent the attached letter to the customer along with a report from our leasing company showing a $0 balance.  All amounts in dispute have been removed including any late fees.  The attached letter included an apology and also a gift card to make up for any...

inconvenience experienced by the customer.  Our Collections Manager followed up with a call to the customer to ensure all was good.  We believe the issue has been satisfactorily resolved.   Please let me know if you require any additional support for this case. Best Regards, [redacted]Chief Customer OfficerPosiGen, Inc.

I have reviewed all of our files and have not been able to locate this customer.  If the system is at a different address or under her mother's name, I will look again and see if I can locate.  Based on the information provided, this is not one of our customers. Best...

Regards, [redacted]Chief Customer OfficerPosiGen, Inc.

We have spoken to the customer about her options.  Due to the size of her roof, we are unable to provide a larger system.  We made an appointment to meet with her and explain her savings that she postponed until after the holiday.  We will either make sure the customer is happy with...

the savings she is seeing or remove the panels at no charge to the customer and release her from any further obligations. Please let me know if there are any additional questions. Best Regards,[redacted]Chief Customer OfficerPosiGen , Inc.

I am very sorry that the customer has not been able to see his savings and would like to find a way to work with him on the process. Based on our tracking software, since the activation of the customer's system, it has continuously produced better than expected.  Multiple attempts...

have been made to contact the customer (10 calls documented in our CRM system with voice messages left) with no answer or return calls.  We would like to assist the customer in understanding his bill and how the savings works.  If he could fax, email or mail to us his last three Utility Bills we will have our Production expert review and follow up with him.  We would be happy to reach out directly if we can get a good time to call and a good number to reach him at.  It is our hope that once we open the lines of communication we can help the customer understand the savings.If the customer would like to contact someone directly, please have him call [redacted] at ###-###-####.  She is his Solar Concierge and would be happy to assist with any questions.Please let me know if any additional information is required. Best Regards,[redacted]Chief Customer OfficerPosiGen, Inc.

We will be happy to remove the equipment, cancel the contract and remove all past due payments and late fees that have accrued at no charge to the customer.  We will require the customer sign the appropriate paperwork for the removal.  We are sorry that the customer was unhappy with our...

product.  In review of the customer's production, up until we locked out the system due to non-payment, it was producing as expected.  It is obviously not in the power company's best interest to tell her that her usage is the cause of increased bills.  Since she never made a payment on her lease, she has definitely saved money from the program.   Please let me know if you require any additional information.  We will be scheduling the signing of paperwork and removal with the customer in the upcoming week. Best Regards,[redacted]Chief Customer OfficerPosiGen Inc.

We are disappointed that the customer did not receive the savings they anticipated; but the customer was in fact producing at expected levels for her system size and effectively offsetting her monthly bill.  In conjunction with this, the customer is over one year past due on her...

lease payments.  Never actually having made any payments to the company.  We did complete our energy efficiency work, which means we are out of pocket approximately $2,000.  We have already created a project for removal at no charge to the customer.  We will be contacting the customer this week to arrange for her signature on our removal paperwork.Best Regards, [redacted]Chief Customer OfficerPosiGen, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10313093, and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
Thank you,
I have reviewed the response made by the business in reference to complaint ID 10130842, and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

I am working with the schedule of our Installation Expert and will be contacting the customer this week.I will send out the original paperwork to the customer this week as well. Best Regards,[redacted]Chief Customer Officer

I am very concerned about the perception of the customer.  We strive to provide excellent customer service and try frequently to stay in touch to assure the customer that they are moving through the process.  I want to guarantee the customer two things, 1.  This is not a...

scam.  We have successfully installed over 5,000 residential systems in the State of Louisiana.  2.  His information is secure with us.  There are a limited number of people that have access to SSN#'s, Credit Scores, etc. (I don't even have access to this information).I am concerned about the process and about the statement that others with similar roof lines have had successful installations.  I will be following up with our operations team and will be responding in more detail within the timeframe of the Revdex.com process.  As soon as I complete the research necessary, I will personally reach out to the customer to discuss his options.My apologies to the customer for the breakdown in the process.  I assure him that we will get to the bottom of the issue. Best Regards, [redacted]Chief Customer OfficerPosiGen LLC.

First off they met us at our lawyers office while we were closing in our house that had these panels already installed. This should have been our first clue. The representative met us at our home and assured us we would love them and if not for 500 they would come get them. Well that was a lie! We decided to put a metal roof on our house called posigen after many attempts paid 500 and waited and waited and waited. Customer service was horrible. We sent all information about the new roof to them by our contractor. They finally came to remove the roof without us even knowing they were coming I might add. We came home to these strangers who didnt speak english on our roof! They left half of the stuff up on the roof and left again without word. My roofer had to spend half a day removing what was left to begin his job. Called them back after roof was complete this went back and forth for weeks with myself and my husband calling. They returned to put panels on but said they were not told it was metal! This company is a scam our electric bills have actually gone down since those panels have been removed. Its been months and they have not tried to remedy this situation and I will not pay these people 4000 for this contract that I was completely unaware of in the first place. Ive never dealt with a company like this ever and do not recommend them at all!

Review: I originally signed my contract with BLG in July of last year. In the meantime, Posigen bought BLG. Initially, I was told to be patient with the fact that my panels still aren't connected b/c of the transition period that occurs when a buyout takes place. It has been roughly 7-9 months since that buyout occurred. I have continually called both BLG and Posigen in an effort to get them connected. I am purchasing my panels, which is very expensive. Also, unlike most lease customers, my payments started almost immediately. Therefore, I have been paying for panels for a year--despite the fact that they are NOT connected. I have spoken to someone as recently as Friday, July 10, 2015, who told me that she has emailed a couple of people, and they are expediting this. Well, it has been 6 days since I originally left the message. Then, I had to call back on the 10th b/c no one still had called me back to keep me informed. Now, as I've mentioned, It has been another 4 days since I last spoke with anyone. This is not my definition of "expediting". At this point, my patience is too thin to wait weeks on end for a return call (which has happened on numerous occasions by both receptionists as well as upper management). And when I'm told that it's being worked on and that someone will call me back, I no longer believe that it's true, especially when I've been given the runaround for a year. Furthermore, their teleworking department keeps calling me at work and asking me if I want to buy panels. No matter how many times I've asked them to remove my work number from their database and that I already have the panels, I received yet another call today. I'm mystified!!Desired Settlement: I would like my panels to work. I'm paying $229/mo. I think that's a reasonable request.

Business

Response:

Dear Sir or Madam. I have reviewed the attached complaint. Although PosiGen did not acquire BLG as stated in the original email, we will be assisting BLG in analyzing the issues associated with this customer's panels. Our technician will be contacting the customer tomorrow to schedule a time to review the system and ascertain any issues. We will then coordinate with the customer and BLG to assist in getting her system up and running. Please let me know if you have any questions or require any follow up. Best Regards, [redacted]Chief Customer OfficerPosiGen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response from the company merely says that someone will coordinate with me. Well, this is the same thing that I've been told for the past year. They sent a tech to my house once again and was told, once again, that everything is properly hooked up. However, nothing has been done to start the next step. In my opinion, a resolution would be for my panels to be functional. They are not.

Regards,

Business

Response:

Dear Sir or Madam.We have contacted the customer and reviewed the issues. We have agreed to honor the terms of the BLG contract and assist them in performing to those requirements. The only issue would be the timing. If equipment has been compromised it may take longer than our normal time frame to acquire replacement equipment as this equipment is not used by PosiGen and is not something we carry in our warehouse. Best Regards,[redacted]Chief Customer OfficerPosiGen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Every time I hear anything from this company, I'm given a new excuse. I was told that everything is connected correctly and that I'm waiting on an inspection from the city. I have no idea why they are now talking about replacement equipment, and their response doesn't explain what they're talking about. I obviously wouldn't know to what they are referring because no one keeps me informed. It has been July since the tech came to my house, and he is the only person from PosiGen to whom I have spoken. So what's the real problem? Do I need an inspection? Is the equipment not hooked up correctly? And what do they mean, "if the equipment is compromised"? After all this time, they still don't know the condition of the equipment? Even after sending numerous people to my house to check the connections? This doesn't sound like I'm getting the truth.

Regards,

Business

Response:

Dear Sir or Madam.Even though this is not a PosiGen customer, we have been actively working toward resolving her issue. I have received word this morning that her system has passed inspection. The next step in the process is the installation of the net meter from the utility. The timing of this step in the process is not in our control. As soon as the customer has her net meter installed; she will need to contact the company and we will send someone out to activate her system. We have had some difficulty reaching this customer as our phone number for her has been disconnected. Please have her contact the company with new contact information so that we can explain the rest of the process with her.I believe that we have resolved this issue by assisting the customer in obtaining her inspection. Please let me know if you require any additional information.Best Regards,[redacted]Chief Customer OfficerPosiGen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The last response said something about the equipment. Now, this response mentions the inspection. It would be nice if there was some consistency as to why this has been such a lengthy process. I'm growing quite impatient with all the deflection. While I understand that PosiGen cannot control how long Entergy takes to do their part, I would still like to believe that I won't be given the runaround and put on the backburner when waiting for someone to come out and activate my system. This would have never gotten to this point if my numerous calls had been returned. Now, I'm being told that they don't have my number. How could that possibly be true when I've left numerous messages? I've spoken to [redacted], who I'm told handles the BLG customers, on two occasions, and she continually told me that I was not being ignored and that she would contact me as soon as she received word from [redacted], Technician Supervisor, and his boss. That was roughly 3 months ago, and I have yet to hear from her. So once again, several people there should have my number. I'm quite frustrated with the fact that every response from PosiGen mentions things taking time and such, but as I've said many times, I'm responsible for a bill for something that I'm not using. I believe that many people would find that frustrating and unjust. But I will once again call and hope that things will improve.

Regards,

Business

Response:

Tell us why here...Dear Sir or Madam: I am very sorry that Ms. [redacted] is unhappy with her treatmentby PosiGen. Her failure to receive timely communication is a concernthat I will address. Regardless of this, as I continue to note, she isnot a PosiGen customer. She is a BLG customer. We are trying tostep in and assist; but her arrangements were not with PosiGen and are not ourresponsibility. Therefore, everything we are doing at this point is dueto the fact that we are not limited by her system being leased by a third partyand that we feel bad that she is having so much difficulty in getting hersystem up and running. The equipment issues I noted in a previousresponse were the cause of her inspection failure. We repaired allnecessary issues and she now has passed her inspection. We are notnotified by the utility when they install the net meter. We have to relyon the customer to inform us of this occurrence. Once we are informed, wewill commit to the customer to activate her system within one week ofnotification. As far as her information; it is not stored in our systemsince she is not our customer. If she has given her current informationto us; I was not aware. I will contact our Concierge in Houma to obtain thatinformation. My apologies for that misunderstanding. I believe that we have done all we can do at this point toassist this customer. I realize that she is unhappy with herexperience. I would just remind her that it is not with PosiGen that sheshould be upset as we did not sell her the solar system.Best Regards,[redacted]Chief Customer OfficerPosiGen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I've said several times, I was told by several employees that Posigen has recently purchased BLG. I didn't just randomly pick their name out of a hat. I only began to communicate with them because of this information. Not one time was I told that Posigen is no way affiliated with BLG and that I would have to call them in order to take care of this matter. Furthermore, I'm continually being told that they have done everything in their power to get this resolved. However, I passed my final inspection two weeks ago, and still, Entergy doesn't have the necessary paperwork to move forward. I've just spoken to [redacted], who kept me on hold for twenty minutes, and never came back to the phone. I then called back and spoke to [redacted], who proceeded to argue with me and insisted that I had never spoken to her. Then, after checking her notes, she found that she had. I'm tired of calling and calling and retelling my situation to a bunch of people who don't care. If they were paying the bill, I'm sure the attitude would be much different. This matter would be given the urgency that it is due. This is beyond ridiculous. How can these people have the audacity to get angry with me as if they're paying this bill on my behalf? This is my money and a very expensive purchase. For some reason, it makes no sense to them why I should be upset about paying for this for all this time and not reaping any benefit from it.

[redacted] last responded to the Revdex.com on 9/9/15, and yet, Entergy still doesn't have the paperwork. This does not sound like they're trying to get this resolved.

Regards,

Review: I have signed up with Posigen for months now. I have been waiting for my net meter for a while now and they have giving me soo many excuses why I don't have a net meter. Customer Service never look to resolve a problem, never call you back when they say they would. If I haven't called them, they wouldn't know what goes on. I was told that I need a new breaker box. Posigen outsourced someone to do it. When I came home there wasn't any power on one side of my home.I called the electrician and he told me it because it's an old house.Mind you all wiring was redone. Then he came out and said its entergys fault,but it was working before he did it.come to find out he didn't put the meter all the way in.My wife came home a turned the NEW recessed lights on and all $25 LED bulbs blew out. Called Posigen and they said we will send out our electrician out.He came out and determined the guy had to much power going into that line. SO they said they would replace all bulbs 20 of them and a New door bell that was damaged as well. its been 2 months I have been calling them every other day and either they don't answer and their voicemails r full or they say we ordered them. I never heard of bulbs taking 2 months to come in.At first they said we need to figure out who needs to pay for them. Plus I referred 4 people 3 homes are fully powered by Posigen and I never recived my referral bonus. First they told me once the panels are on the house you will recieve your bonus. Then I call and they said 3 times you don't have any referrals on your on account. then the CSR tells me on 3 different occasions I put them on there for you. The last time she told me they have to call and say I reffered them.Yet the sales rep went straight to their homes after signing me up and my neighbor live right next to me. This company sales lies. Early indications that we will have problems in the near future. Plus they outsource with companies whose employees dont speak english so you don't know what these contractors r doing 2 your homeDesired Settlement: I would like to get paid for my referrals. I would like all my bulbs replaced with the same bulbs and installed. My door bell replaced. I have 15 foot ceilings in 2 rooms were my NEW recessed lights were. We have to use lamps which still don't light the room up. I have 2 little babies that live with us.I told the company this and they still haven't done anything. I want to know why its taking so long to get my net meter. I want better customer service and a new Liason because [redacted] is bad

Business

Response:

I am so sorry that this customer has had a negative experience with our company. In review of the situation, I see that we have now paid the customer for all referrals that were outstanding. In reference to the light bulbs; we had a breakdown in communication. Our Customer Service team is contacting the customer today to get the information and the bulbs and doorbell will be ordered today. I would anticipate that we should be able to have the work completed in 10 business days. I will also have our Customer Relations Manager reach out to him and see if there is anything else we can do. I again apologize to the customer on behalf of the company for the delay. We will have it rectified shortly. Best Regards,[redacted]Chief Customer OfficerPosiGen

Review: The service with this company has been nothing but a nightmare. When they first signed me up for panels the sales lady would call from time to time since I signed my name on the dotted line have not heard from her since.Then I was told that the process from install to having the system turned on was 3 months it has been well over that the panels were placed on my home Aug 28th 2013 and as of today are still not on. I have called this office repeatedly and I always get the same answer that they will have a supervisor call me and they never do. I'm tired of talking to these folks maybe you can get some resolution.Desired Settlement: I want for them to do one of two things come remove thier panels from my house or get the system turned on.

Business

Response:

Called Mr. [redacted]. He was concerned about the lack of communication and just wanted to be kept informed on the status of his net meter. The wrong meter was installed back in March and the correct one is pending. Mr. [redacted] was very pleasant and receptive to the info I provided. I will continue to work his installation issues and get the matter resolved. We will keep in touch going forward.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.