PosiGen, Inc.

Review: I have been a customer of Green Grants/ Posigen for 2 years. I have been calling since the summer time to address concerns about my high electricity bill. I was told that you do not see the savings as much during the summer and to call back in the fall if its still high. During the passing months more than one technician has come out and checked the panels; they always say everything is fine. But my bill never reflects those huge savings they advertise, plus I am paying a monthly lease for the panels. I am wasting money and the whole point was to save money. Recently I was told my system was cut off...I have no idea what that means. The rep said she was going to analyze my savings and get back to me,now whenever I call I have to leave a message. My complaint is that I have not received these GARUANTEED savings that they boost about in their commercials. Its been 2 years, $1200.00 in payments and they are dodging my phone calls. I feel like I have talked to every staff member at Posigen, all of them say they are going to take care of me and resolve the issue and I never hear from them again. Is this company a scam... can someone personally tell me if they actually save money, because I am totally lost.Desired Settlement: I would like a refund that reflects the Guaranteed savings I should have recieved over the past 2 years. I would also like my current panels to work properly moving forward.

Business

Response:

Our customer service and customer care departments have been in contact with the customer to try to resolve her complaints. As an initial effort, we have agreed to push her billing schedule back for six months so that she is not paying us until she is satisfied with our service. We have also discussed with the customer additional energy efficiency/conservation techniques to reduce consumption. We believe that this resolution should temporarily satisfy the customer's complaint, but we will continue to monitor her situation. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9874818, and find that this resolution is satisfactory to me.

Review: This company above did not complete home energy saving items or inspect my home as they said or repair. This Company worker install 30AMP Main BK incorrectly. Cost saving is not met doing

the summer months of the year. Posigen need to complete work before billing.

Note: I try to cancel Service in August 2014

[redacted]Desired Settlement: See if the Company can make correction above. Before billing Me

Business

Response:

Dear Sir or Madam. The customer communicated to us in July 2015 that he did not want the Energy Efficiency services. We subsequently sent him a certified letter indicating that he declined the EE and we have cancelled the upgrades. We received no response from the customer until we sent him his billing in January 2016. In February 2016 we received a letter from the customer stating that he was not saving. We prepared a savings analysis for him that indicated that even without the benefit of the Energy Efficiency work; he had already saved $304.55 since activation. The customer has only made 2 payments since activation and now is refusing to make any additional payments. If the customer is unhappy with the panels and would like to remove them and cancel his contract; we can make arrangements to do so. If he would like to reconsider the Energy Efficiency services, we would be happy to schedule for him. I would be happy to defer his payments until such time that the EE work is completed. I ask that he contact his concierge to discuss the options in more detail. Best Regards, Barbara H[redacted]Chief Customer OfficerPosigen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11150782, and find that this resolution is satisfactory to me.

Review: We signed up to lease solar panels from PosiGen green grants. We were made many guarantees verbally that were not followed trough on. We checked into the contract and it is written differently than it was stated in the sales pitch. Most importantly, our panels were installed at the end of September. We had been told several times that it would've 90 days from installation that we would have service to them. That would have been the end of December. We were told by an inspector who came to the house in the beginning of December to contact Cleco to find out when we would receive our net meter because that was the last step to our panels having service. However when we contacted Cleco they said they never received paperwork for our address from PosiGen. At that point we tried to get in contact with our sales person several times before calling customer service. I called three times and was told to leave a message with three different people. No one ever contacted me back. On December 23rd, a home auditor from PosiGen came out to do our audit. He offered to contact someone for me in regards to our issue. This provoked a call from a manager who also failed to return my call when he said he would look into the issue. I called him again Jan. 6th and he handed my off to a liaison. She was supposed to call me on our status by 5:00 today. She did not call. When I tried to call her at 4:50pm, the call went straight to her voicemail box which was full. I could not leave her a message. We have been confirmed to have all of our paperwork correctly filled out, and even added a form that was added to what was originally required.Desired Settlement: We would like to get answers on our status with Cleco and a definite date our solar panels to be made active in a timely manner. We also have several people who either I or my sister has referred to the company who are dealing with the same issues. We'd like their issues resolved as well as we put our name on the line for PosiGen.

Business

Response:

We have reached out to CLECO, this customer's utility company, and asked that her net meter installation be expedited. We can confirm that her net meter will be installed within the next week. We understand that the customer's complaint will not be fully addressed until her net meter is installed, but we provide this update. We apologize for the inconvenience and delay the customer has experienced. Unfortunately, the utility companies control their own install schedules. We are working with utilities around the state to jointly improve our processes. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9867799, and find that this resolution is satisfactory to me. We are accepting this response because our net meter was installed and our panels are running. However, we are not satisfied with the customer service at PosiGen. They continually say Cleco is a separate industry and they can't control their outcome. This is true, but when Cleco tells us they never received our paperwork from PosiGen and PosiGen won't respond to that, it is a problem. No one has ever returned our calls when this issue was addressed and even after this complaint with the Revdex.com, PosiGen still failed to contact us directly. We have several friends and family members who we referred to them and they are all getting nowhere with contacting PosiGen. This gives us a bad reputation with our relations when it comes to recommendations. This is very unsatisfactory and we will not be encouraging anyone to use this company.

Regards,

Review: At the end of 2013 we had solar panels installed by PosiGen for $5K. After installed, we got a call f/ their energy dept., saying they couldn't guarantee effectiveness of the panels without ensuring there was no air leakage in our home. On 1/27/14, John M[redacted] came to assess leakage. We asked if they would be sealing windows & doors, & installing insulation in the attic; he confirmed. Soon after 4 ppl came to seal the doors. They didnt install insulation or seal windows & indicated they weren't in the business of sealing windows. I asked them for documentation of what they did & was told they dont give receipts. We were charged an addtl $1200 for the service. I called the company to complain about the situation; they sent Energy Upgrade Contractor Julie T[redacted] in Feb. 2014 to assess our complaints. Ms. T[redacted] said we shouldnt continue paying until we were satisfied w/ the work. She said insulation would be installed but that Mr. M[redacted] misspoke when promising sealed windows & that he had been fired. Around Mar 2014, 2 men came to install insulation & seal a storage door in the attic. They were here for ~2 hrs, told us the work was done & left. Fast forward to 2015: we had unrelated work done in the attic. To our surprise, the electrician told us there was no new insulation in the attic except for 1 wall. I left many messages for Ms. T[redacted] & received no response. I learned she too was fired. I called PosiGens Customer Service & was told a supervisor would return my call. After no response, I called again & was told because it had been over a year since the insulation service they would not address our issue. Once it was clear PosiGen would do nothing, we had insulation completed by another company for $750. In May 2015, PosiGen sent a man unannounced to assess our complaint. We showed pictures of the incomplete job & the completed job in the attic. He took copies of the photos to follow-up after with us after speaking to his managers. We've heard nothing since.Desired Settlement: We would like to be reimbursed the $750 cost we incurred to have the insulation installed.We would like to be partially compensated for the $1200 we paid for the sealing of the doors, windows, and insulation installation -- since all they did was seal the doors.Thank you in advance for addressing this issue.Kind Regards,Joan Giron

Business

Response:

The customer has a valid complaint. We agree to pay the $750. The check has been requested and we will follow up within 10 business days of this response.Please let me know if there are any additional issues.Best Regards,Barbara H[redacted]Chief Customer OfficerPosiGen

Review: I originally filed this complaint in January 2015. The response was that I was not a customer of theirs. I will try this again. Originally I signed a contract with BLG in December of 2013. I have been told that BLG was purchased/merged with Posigen. I have been in constant contact with the Solar Company (BLG) that installed the panels on my home at [redacted] in January-February 2014. I was initially to start the monthly billing process 90 days after my net meter was installed. The net meter was installed in April 2014. My 1st bill for $35.00 was July 2014 which I paid. Since that time, beginning in July 2013, my panels have not been working. I have been in contact with [redacted] @ BLG since then trying to get the issue resolved. As of today, November 13th, the issue is still not resolved, the panels need to be replaced and that has not yet been completed. I signed up for these panels over 1 year ago and I have reaped no benefits whatsoever. I am disappointed and frustrated regarding this, especially since the company has received the benefit of the tax credit and I have received nothing. As far as I can determine these panels have never worked. During the hot summer months when solar panels are most beneficial, I have received nothing. I have been told that the panels are defective and that they do not have any panels available to replace them with. I keep being promised a call back and am not receiving one. Now. They say they can't find me and I am not a customer of theirs. I do have my copy of the signed contract. My latest conversation with them was today ([redacted]), she will try to have someone contact me. (i have no faith anyone will reach out to me)Desired Settlement: I want the panels replaced and suspend billing until they are properly functioning.

Business

Response:

I have reviewed Ms. [redacted]’s complaint and made inquiries

as to her situation. Ms. [redacted] is not a PosiGen customer. While Ms.

[redacted] is correct that PosiGen purchased BLG in 2014, because BLG has no

responsibility for the issues Ms. [redacted] is having with her solar system,

PosiGen does not either. BLG provided sales and installation services to

NationWize Solar LLC and ABO Ventures Inc., and these companies required BLG to

correct any installation defects. However, BLG has no responsibility for the

solar panels themselves. These panels are owned by NationWize Solar LLC and/or ABO

Ventures Inc., and these companies are the lessor. BLG does not own the solar

system and has never attempted to collect any lease payments related to the

system.

Ms. [redacted] contracted with NationWize Solar LLC and ABO

Ventures Inc., not BLG. We obtained the lease and payment notice from Ms.

[redacted], which confirms that NationWize and ABO are the lessor of her system. The

billing letter shows that NationWize was managing the billing of her lease.

The issues that Ms. [redacted] has experienced are equipment

related, not installation related. BLG (and PosiGen) have no responsibility for

equipment problems. Moreover, PosiGen does not have the authority to repair or

remove Ms. [redacted]’s panels, which do not belong to PosiGen. We are

very sorry that Ms. [redacted] is in this situation. Unfortunately, we are

not in a position to do anything to assist.

We would suggest that Ms. [redacted] contact NationWize using

the phone number and address in the documentation she provided to us.

Our apologies for the confusion. We hope that she is

able to rectify this situation.

[redacted]Chief Customer OfficerPosiGen

Review: This is quite possibly the worst company I have ever come in contact with. I am an almost 60 yo single woman who recently has found myself unemployed for the first time in my adult life and taking odd jobs wherever I can find them just to make ends meet. I was also a Katrina victim who lost everything in the hurricane and had to rebuild my entire home. Needless to say, the past decade has not been my best. A salesman from PosiGen came to my home wanting to talk to me about solar panels. Of course, with barely any income, I was not at all interested. The salesman assured me that the company would install the panels for free on my home, and in return they would get the tax credit. In addition, as soon as the electricity bill was lower, (which was guaranteed to be lower!), I would only have to pay PosiGen a maintenance fee. Sounded all fair and well to me, and I figured that living in southern Louisiana I could definitely use the extra help on my electric bill and even if my bill didn't go down more than the $60 maintenance fee what harm could it do? So I have had the panels on my roof for about 6 months, although it took another 3 months to hook them up to the electricity in my house. I have not only seen absolutely no difference, but my bill is higher than its ever been! And then I get a bill in the mail from PosiGen for a fee for panels that aren't even working! I have called twice now, not finding help from anyone who knows what the hell is going on over there. The woman told me that she would defer my bill... I don't want the bill to be deferred, I want the bill gone! And then she tells me, "Oh, I see that you don't have any productivity on your panels..." Well then why the hell should I pay the maintenance on them if they are not being maintained! obviously, I am furious with the situation, as I do not have the extra money to pay the now outstanding balance to PosiGen in conjunction with my current electric bill... who would ever agree to such a ridiculous contract?! Then I told her that I don't want to do business with them anymore and to just come get their equipment and I'll just keep paying my huge electric bill just like I always have. She told me it would be $1500!!! These people are CROOKS who took advantage of me and the grant money from the state of Louisiana that paid for the panels to be installed in the first place. Shame on them. I have been through enough!Desired Settlement: Either remove the maintenance bill and fix the panels to work as they are supposed to, or come get them off of my house with no charge to myself or damage to my roof, as they are not working anyway!

Business

Response:

I have reviewed the customer's issues and she has some valid concerns. Unfortunately, due to her overt hostility toward certain members of the customer service team; we have been unable to rationally discuss her complaints. I have finally been able to reach out via my Case Resolution Manager to discuss the problems at hand. We have now have the information necessary to analyze the customer's bills and savings and have made an effort to schedule an appointment to discuss with her. If at that time we are unable to satisfy the customer, we will remove the system (at no cost to the customer) and repair the roof to the condition it was in prior to installation. This is an ongoing situation to which we are actively seeking resolution.Please let me know if additional information is required. Best Regards, [redacted]Chief Customer OfficerPosiGen, Inc.

Review: PosiGen changed their billing company a few months ago and in during so was take money out of my bank account for several months and then send me an invoice stating I'm past do on my account. I spoke with [redacted] about this problem and sent her my banking information showing each month that was paid and I was assured the past due amounts will be removed along with any late fees. I paid my account in October and was told again they will fix this but I got my November invoice showing a pas due amount of 300 dollar and when I called I was told the last few payments I made went to past months so Im still past due. This company is trying to get double payments from me and I refuse to pay them twice. I made many calls to them and been lied to every time nobody has done anything. I also sent emails to this company with proof that they draft my money out of my account but they have failed to correct this issue. I will not make another payment until this problem is resolved or they can come get there solar panels !!!Desired Settlement: $300 needs to be credited to my account, remove all past balances and late fees and a written apology.

Business

Response:

Good Afternoon. We sent the attached letter to the customer along with a report from our leasing company showing a $0 balance. All amounts in dispute have been removed including any late fees. The attached letter included an apology and also a gift card to make up for any inconvenience experienced by the customer. Our Collections Manager followed up with a call to the customer to ensure all was good. We believe the issue has been satisfactorily resolved. Please let me know if you require any additional support for this case. Best Regards, [redacted]Chief Customer OfficerPosiGen, Inc.

Review: I filed a complaint a few months back (#[redacted]) and the company has not honored anything they said they where going to.first they said they where going to wave my bills for a few months I told them that was not a problem I would keep paying my bill on the 15th when I pay the rest of my bills. now I keep getting phone calls and bills in the mail stating that I have unpaid late fees backing up for months now because I don't pay it on the first. I was told I did not have to pay for a few months and did anyways only to get late fee charges.second the panels on my roof have never been inspected by anyone from their company when I spoke on the phone with a mr. harry I was asked how much money do I expect to save I told him that was irrelevant to the conversation. He insisted so I told him a dollar something anything please show me something and he could not.they keep lying, ignoring, pushing me off anything to not have to deal with the problem. I believe they do not know why they arint working properly and really they don't care.please see attached all e-mail correspondences with said companyDesired Settlement: I don't think anything can be done I cant keep dealing with this company any longer I want to wash my hands of them. I wish for them to remove their product from my roof.

Business

Response:

Upon receiving this complaint, I responded to the customer with an email that included an apology for the problems, a copy of the full savings analysis he requested(see attached), an offer to waive all late fees that have been accumulated as well as a deferment of payments until we are able to resolve his issues. I also committed that we would remove the panels (at no cost to him) if he wasn't satisfied with the response. He agreed to speak with me on Wednesday, June 3, 2015 at 2:00 pm. I have sent him a confirmation for that date and time.After the conversation if [redacted] wants the panels removed; we will make arrangements to do so; subject to the signing of a mutual termination agreement. Best Regards,Barbara H[redacted]Chief Customer OfficerPosiGen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10636751, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Thomas Richardson

please see below last correspondence with said companyBarbara I found a card from

posigen on my coffee table today informing me that my system was cut off. After

inspecting I discovered this is in fact the case. I would like to know why me

nor my wife was informed of anyone coming to do work on my property prior to

the work being done. I have two dogs that could have gotten out. Anything could

have happened and I would have had no idea why. As Per our conversation, we

were supposed to review the next few months bills. How are we going to do this

when the panels are off and I have no idea for how long? Again there is another

communication error with your company that leaves me questioning if your company

can get these panels working properly or even care to. It seems like you and Mr.

James P[redacted] are the only two people I’ve spoken with who care about your

customers. So please see below questions and requests. 1 when was my system cut off? (before or after our agreement)2 I would like to be notified in advice before anyone comes to

do any kind of work on my property.

3 where do we move forward from here? This will compromise the outcome

of your assessment for June and possibly

may depending on how long they have been disconnected.

Business

Response:

I responded to the customer today via direct email. We are working on an arrangement to defer his payments for three months while we analyze his savings. Prior to our discussions, his system had been disconnected by our collections department. I am working to have it reconnected to complete our agreement. We will send someone out to do this at the customer convenience. Best Regards, Barbara H[redacted]Chief Customer OfficePosiGen

Review: This company Is mis-representing the savings in a big way so much so that I resolve to living in one room with a window unit to obtain a 78.00 dollar light bill. I've been working with this company for several months. They've sent out three appointments where they would put the fan in the door to evaluate the air leakage. They would come out and make promises saying some one else would come out and finish the work needed to resolve the fact that the insulation was not completed. the very first installer left saying he knew the numbers were not where they should be but he think this should work the light bill was 400.00. I complain and was told it would catch up putting me off for several months. Some one finally shows up and do a fan test, and says I am not going to lie to you I can see clean out out your door, the day light is coming through. their are several areas are the same. He said he would right the recommendation. He also, mention that their was a more grant money to secure problems such as this. I heard nothing for several months. Some one else shows up to do another fan test stating he was not a sub contractor as the last person was and that he work for the company and he was it and found the same findings and that they would send some out here to take care of everything. Someone call me harrassing me about not answering my phone. I always answer my phone, I am a minister and four with.I ask him not to call again after he informed me they had no intention of doing any thing . On 12/29/14 they came and left a hangar on my door stating they were their to get my signature for removal of equipment. These people have drilled holes into my rafters all over my roof. water will decay the rafters and eventually destroy the sheet rock all over the up stairs bedrooms. I have several light bills that were ranging 500 400,and 300 dollars they claim they saved me 50 dollars the very same 50 dollars they expect me to pay them. In a previous presentation they were suppose to do something in my roof.Desired Settlement: they indicated their would be a charge for removal of said equipment. this is very annoying for me they know that every home is not the same and can not in all honesty back up all the claims that they are selling the public. I have always had high energy bills and I thought this would help. But, I just got this roof put on my home and I am concern about the damages they will leave. I suspect this group is very reckless considering how the have been handeling. What ever legal randification that

Business

Response:

We are disappointed that the customer did not receive the savings they anticipated; but the customer was in fact producing at expected levels for her system size and effectively offsetting her monthly bill. In conjunction with this, the customer is over one year past due on her lease payments. Never actually having made any payments to the company. We did complete our energy efficiency work, which means we are out of pocket approximately $2,000. We have already created a project for removal at no charge to the customer. We will be contacting the customer this week to arrange for her signature on our removal paperwork.Best Regards, [redacted]Chief Customer OfficerPosiGen, Inc.

Review: I have been a Posigen Solar Solutions customer since March 2013. The experience has been plagued with a lack of general product knowledge on their part and an unwillingness to sit with concerned clients. For the past year I have been documenting my Entergy and solar production because of a lack of reduction in my overall Entergy bill. Entergy New Orleans sent out a representative who checked my meter and showed me efficiency measures. Posigen on the other hand, charges me an additional $10/month for efficiency measures and yet I cannot get anyone to even return my calls, much less visit my home. Their own sales person during an assessment with a neighbor recently expressed that I was probably under evaluated for the number of panels needed initially and attempted to have me buy 4 additional panels for an added $45. This has probably been the worst customer service experience that I have ever encountered. I have called and I have written with no response. I would like someone to show me the DECENCY of meeting with me to look at the data that I have compiled and perhaps make me understand what I am looking at and why I am not seeing the results initially promised when I signed on with Posigen Solar Solutions. I don't like feeling like I am between a rock and a hard place with no options. They have benefitted from thousands of dollars in tax credits with my install, I am only asking for the solar benefits that I in good faith signed on for. Thanks, [redacted]Desired Settlement: I would like to be contacted by the business for a resolution of my grievances.[redacted]

Business

Response:

We contacted customer to discuss issues and offered a meeting at the office. Customer requested that we meet after Thanksgiving. We received a call from the customer today and will be scheduling a meeting for later in the week. At that time we will be addressing the customer's issues and will work toward a resolution with the customer. Please let me know if you have any additional questions. Best Regards, Barbara H[redacted]Chief Customer OfficerPosiGen

We've had solar panels installed on our home-leased. So far the process have taken over 6 months. The contract was signed early April and the panels were not installed until late August. Every time we call POSIGEN, the company with which we signed the contract, to get an estimate when will the work be completed, they always say their contractors are busy and will call us for an appointment when they get time. We had 24 panels installed on our roof, but we are not running. Posigen reviews were not good 2+, but we did not noticed it until after we had signed. They were referred by a friend, so we trusted their opinion. I definitely would not refer them to any of my friends. All broken promises. Get a Lawyer!!!

I signed a contract in 2013 and my panels are still not on my house and its 2015. I actually received a letter from my new customer liaison asking me to contact her with any future issues I may have on my system. Not knowing they were never installed. Not only will I not recommend this company I will go out my way to direct others to another solar company.

Review: I signed a lease agreement to receive 1 set of solar panels at my residence in September of 2012. Everything went well and according to the contract as far as the time of installation and energy efficiency assessment to follow the installation of the panels. Even after the efficiency assessment (energy proofing) of my home and installation of the solar panels, I still didn't see "the great savings."I began having the real issues with Posigen aka Green Grants when I decided to sell my home. My home was placed under contract by a potential buyer and an inspection was done. The inspection stated my roof needed to be replaced. Strike one against Posigen aka Green Grants, the very 1st clause in the consulting and services agreement I signed stated, Posigen also known as Green Grants will perform an assessment of my residence (roof) to determine if the residence is suitable for installation of the solar panels. It is safe to say when Posigen did the assessment of my roof they assessed it for 10 year suitability being as though the lease I signed with them for the solar panels is a 10 year lease agreement. Well, upon contacting Posigen, I told them I needed to replace my roof. I was told the total cost of removing, storing and placing the solar panels back on my roof was $2,500! Had I known my roof wouldn't last but 2 years after placing Posigen's solar panels on them and that the cost would be as much as it was, I would have NEVER EVER allowed them to be placed on my roof in the first place. Keep in mind there are no actual cost listed in the agreement I signed only statement regarding cost is "reasonable cost." Well I must say $2,500 is not "reasonable cost" to me. I have been calling Posigen for the past several weeks trying to get them to a price to just remove the panels because I will no longer own the house as of October 31st 2014. I received a call back to let me know they were awaiting a manager's return to give them an answer. I have never defaulted and always kept my word.Desired Settlement: The new buyers of my home as of October 31st 2014 have seen the trouble I have had to go through just to get an answer from Posigen and the vagueness in their lease contracts. They DO NOT want the panels on the roof of the home. I would like a "reasonable" price $750 (as I was told by Posigen's legal department) to remove the solar panels from my roof with no further obligation to the lease agreement as I will no longer own the home (also told to me by Posigen's legal department).

Business

Response:

We have made arrangements with the customer to remove the panels and cancel her lease. We have agreed to take a reduced amount of $750 for the removal and have agreed to have the amounts withheld from escrow. Our discussions with the customer indicate this was to her satisfaction.

Review: I have had a resolution from this company that they are not honoring. I have signed papers, they have gotten on my roof took some panels down . They have left wiring hanging on the side of my home. Some one said something about some one will be contacting me. no one did They left a peice of equipment on the roof. this all happen in dec 2014. now they are attempting to bill me for said equipment I ve asked them before to take what they wanted and to go away period. to sever all ties with them. All of the equipment was in house at the time of the first complaint utilities were 400,500, I have the proof this is why they came no charge to remove the equipment all of the equipment together was uder this evaluation . This agreement reads, whereas in consideration of customer executing this release.posigen will remove the system free of charge and terminate the( agreements). Customer shall retain the benefits of the energy efficiency upgrades at no further cost to customer.Desired Settlement: Ive asked posigen to honor this waiver and to go away stop calling seese contact in any form . I ve been harass by this office every week . I do not want to talk to posigen I have reached out to Harry s**., Ive reached out Barbara H[redacted] Cheif customer Officer, and also james. Every body is busy and at the end of the day harry has walked out of the office at 3:30 in the day. stop calling my office.

Business

Response:

Dear Sir or Madam.We have responded to the customer via email and certified letter with the options for solving the issue. The situation appears to be a misunderstanding. The customer had two contracts with PosiGen. One for Solar Panels and one for Solar Hot Water. We signed a mutual termination for the Solar Panels but not the Hot Water. We have provided the customer with three options to resolve her remaining issues and are awaiting to hear back from her as to how she would like to move forward. In the mean time, I have requested to put the customer on a do not call list and have deferred all payments until such time that we resolve the situation.I have attached the letter that was sent to the customer with this response. Please let me know if there are any further questions.Best Regards,Barbara H[redacted]Chief Customer OfficerPosiGen

Consumer

Response:

Although PosiGen, Inc. proposed an adequate resolution to complaint ID 10663999, they have failed to carry out this resolution as promised. For your reference, details of the offer I reviewed appear below.

I request that this complaint be re-opened and the business contacted.

Regards,

Business

Response:

Dear Sir or Madam.The contract is being drafted by our legal counsel and should be available before the end of this week. Best Regards, Barbara H[redacted]Chief Customer OfficerPosiGen

Review: THIS COMPANY HAS BEEN DOING WORK ON MY HOUSE FOR MANY MONTHS AND ARE STILL NOT FINISHED. THEY HAVE INSTALLED THINGS REMOVED THINGS STILL DID NOT COME BACK TO REINSTALL.THEY DO NOT RETURN CALLS AND DO NOT FOLLOW UP ON HARDLY ANYTHING. THEY HAVE NOT FINISHED THE JOB AND THE BILLING DEPARTMENT IS CALLING AND THREATING ME WITH MY CREDIT FOR TWO MONTHS PAST DUE ON A JOB NOT FINISHED!! HAVE CALLED EVERYONE AND HAVE GOTTEN NOWHERE!!Desired Settlement: STOP CALLING FROM BILLING TILL THE JOB IS DONE,FINISH THE JOB AND DO NOT SCREW WITH MY CREDIT. THIS HAS BEEN HORRIBLE EXPERIENCE.

Business

Response:

Contacted Mr [redacted] to determine what we can do to fix the problem. I explained to him that I would work hard to get our Energy Efficiency Team out to his home to complete the weatherization upgrades in his home. I have also sent a request to Billing to suspend his payments until the upgrades are complete. He has agreed to allow me to work these request and respond back to him shortly.

Review: I signed a contract with this company in August of 2013 under the impression that I could cancel at any time. I agreed to the solar panels and weatherization services. It took until March 2014 for the panels to be installed and activated. After 2 months of services they decided to start sending bills claiming that they had started saving me money. I did not see the savings as my bills were still averaging $250-$300 a month. I called Cleco customer service and they agreed that the solar panels were not creating any energy savings for me. The savings they were creating were approx. $2 a month, in my opinion that isn't worth the $60 monthly bills they were sending. I printed my Cleco bills and faxed them to Posigen, along with the bills from a year ago showing no change in usage nor savings, and after a heated argument with the Posigen customer service "professional" I was told that I cannot just cancel my contract and that I must have misunderstood the sales person. Clearly I did not if others on this site have also stated the same terms. Now they are calling harassing me for approx. $350 in charges and saying clearly you must know your panels have been disconnected. No I wasn't because, again, they were not creating savings for me. And I have now agreed to sign a form allowing them to remove the panels but they are still pushing for me to pay them. I would also like to think their new television commercials are a false advertisement as they are giving false hope to customers with the actors saying their bills are under $100. Perhaps then first time I called into customer service with this issue and the CSR actually tried to investigate the issue instead of being defensive and argumentative I would have continued services with this company. Any time I tried to explain the issue at hand I was received with rude service and therefore became rude to them in return. All around POOR service.Desired Settlement: Take their equipment and remove all charges.

Business

Response:

We will be happy to remove the equipment, cancel the contract and remove all past due payments and late fees that have accrued at no charge to the customer. We will require the customer sign the appropriate paperwork for the removal. We are sorry that the customer was unhappy with our product. In review of the customer's production, up until we locked out the system due to non-payment, it was producing as expected. It is obviously not in the power company's best interest to tell her that her usage is the cause of increased bills. Since she never made a payment on her lease, she has definitely saved money from the program. Please let me know if you require any additional information. We will be scheduling the signing of paperwork and removal with the customer in the upcoming week. Best Regards,[redacted]Chief Customer OfficerPosiGen Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10415249, and find that this resolution is satisfactory to me. Please note they were suppose to show on Monday 1/26/2015 with the documents for me to sign and, of course, were a no show. Also, I have documents showing that there were no savings whatsoever for my electric bill so it is very inappropriate for them to say they saved me money.

Regards,

Review: Issues started from the very first meeting with Posigen. Salesman told us services we would be getting which after we signed the contract did not happen. Then the installation process took 5 months before the panels were turned on, even though they were charging us and trying to tell us that the panels were on for two months prior. Since the panels have officially been turned on we have not saved one cent considering we are paying the same amount on our electric bills as we did last year plus $65 a month for the panels. We have spoken with customer service several times who have stated that they are in fact saving us money (regardless of the fact that we can prove they are not saving us money) and that the panels are all in perfect working condition and connected properly. However, when we pressed to have someone come out to look at the system, it took several attempts to actually get them to send someone out. Well sure enough one of the panels is not even working, but the customer service personnel assured us every time we spoke that the system was in perfect working order. That was over a month ago and no one has ever come out to fix the panel. Customer service claims through their system that they are saving us money because they claim that through an energy efficiency program that was done it SHOULD save us over 400 KW per month. You cannot use a ficticous number and use that to prove you are saving the customer anything without proof that it is. When questioned why the amount of KW created by the panels does not match the KW bought back by Cleco, we get informed that its because we are using the KW generated by the panels and the little left over is what is bought back by Cleco. How are we using more electricity than last year when we are home less now? They can never answer that question. Something needs to be done to either correct whatever issue there is or the system needs to be taken off and our money refunded including the tax money they got for a service they are not providing.Desired Settlement: Either fix the problem and get the system to work properly and start saving us the money they promised or remove the equipment and refund all money including tax credit money.

Business

Response:

Dear Sir or Madam, We are sorry that the customer is not having a good experience with PosiGen. In response to the issues we have deferred the customer's payments for three months to cover any backlog; and also ensure that we have time to fix a small piece of equipment that is having some difficulties. We are working on an updated savings analysis to show the customer their production and compare it to expectations. We are also scheduling a technician to visit the customer and spend some time educating them on how solar works and how to read a bill. The customer has referred to a fictitious number that we are using to calculate their savings. The number we use is calculated based upon the testing that we did before the Energy Efficiency work was done (the Energy Audit) and compare that to the testing done upon completion. These are scientific calculations and not "fictitious" numbers. There are many reasons that a customer does not see savings on their utility bill, the most common being increased usage. Unfortunately, it is not possible to tell how much the system produced and likewise how much energy was used by looking at the utility bill only. It requires access to the solar monitoring systems. We have the ability to provide the monitoring access to the customer; and will be sending it to them within the next 72 hours. We believe we are working toward a solution with the customer. This will include repair of the system, education and access to monitoring. Please let me know if the solution is not adequate to resolve the customers needs. Best Regards, [redacted]Chief Customer OfficerPosiGen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11102756, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not accept due to fact that everything that the business responded with has been done already. We have access to the monitoring site and I have created a spreadsheet that shows usage from last year and usage from the same months and what the energy company credited us with as far as energy going back into the system. There is no increase in usage but yet the solar panels are not saving us any money.The fictitious number that I alluded to is exactly that. They conducted a test to see if the house was sealed or needed sealing to make it energy efficient. The house was considered efficient by government standards therefore they advised that they could not do any sealing of any kind but if we wanted to stay in the program we could get a Nest thermostat and LED light bulbs. There was no test afterward as they did not have to do one since there was no sealing done to the house. So to say that the number they use as a savings due to the test and the energy efficiency upgrades, is a lie.The 3 month payments that they so called deferred to the end of the contract is a lie as well. After we signed the document and sent it in, we got a bill stating that our payment due was now $85 instead of $65. Why did our agreed upon monthly payment go up? Also, how was this done to allow time to fix a small piece of equipment that has yet to be fixed even though the 3 month time period has already elapsed.They say they have been working toward a solution but they have not. We have made many phone calls and complaints to them to find out why we are not saving any money and all they continued to tell us was that they were even though the numbers prove without a doubt that they are not. It was only through a threat of legal action did they finally send someone out to the house to check to make sure the equipment that they claimed was working perfectly was, and sure enough it wasn't, which by the way has still not been fixed.

Regards,

Business

Response:

Dear Sir or Madam.In reviewing the response from the customer and the detailed spreadsheet, I noticed some issues with the calculations. Unfortunately, the utility companies have no way of knowing exactly how much is being produced by the solar panels. As the panels produce, the power is used in the home. Anything that is unused is then "sold-back" to the utility company. This is the amount in the customer's column "F" of the spreadsheet. This is not the actual savings from the panels and a common misconception when reading utility bills. Additionally, the customer used monthly numbers for each month in their calculation, which is frequently inconsistent with billing cycles for the utility companies. To get actual numbers we would need to adjust for that as well. We have made multiple attempts to contact the customer to discuss the issue; but have not been able to reach them. Additionally, our technician discussed the repair of the one optimizer that is not working with the customer. The repair will require a sunny day to determine the exact cause and location. The customer told the technician that we "may not want to bother" they would be contacting an attorney. We have also made multiple trips to the customer's home to address their dissatisfaction with the Energy Efficiency upgrades. They agreed to accept additional LED lighting and an installed attic tent to address their concerns. This was all completed in 2015.Since we are unable to contact the customer, I will make them an offer in resolution through this venue. We can do one of the following: - Offer a Lease Write Down in the amount of $10 per month. This will be done retroactively, with the intent of reducing the payment by the amount of the Energy Efficiency Upgrade. Since the customer has made 8 payments, this would amount to a credit on their account of $80; with a new monthly payment of $55. Additionally, to accommodate for the one deficient panel, we will also credit their account for 5% of payments made through February 2016. This will not be a reduction on future payments. The amount of this credit will be $25 (5% of $55*9 months). We will then commit to completing the work on the system by the end of February, subject to the customer allowing us access to the property as needed. - We will remove the panels at no charge to the customer. This includes repairing the roof to ensure that the removal will not cause any incursions of water into the home as provided by our lease contract. We will cancel both the lease and the Energy Efficiency contract without any payback by the customer. We will not offer any rebate of monthly payments under this option due to the benefit the customer will receive from the free removal and the Energy Efficiency work completed; but not paid. Both options will require the customer to sign documents either modifying or cancelling their agreements with the Company. Both will also require a mutual release.We are willing to work with the customer and resolve the issue. If the customer could contact their Concierge to discuss in more detail or advise us of how they would like to proceed. Best Regards, [redacted]Chief Customer OfficerPosiGen

Review: Attention [redacted], This is in response to Mr. [redacted] response on 4/16/14. Mr. [redacted] yes my light bill is $100.00 dollars higher than it was before I contracted with PosiGen. It does not matter to me who the issue is with, the problem is I contracted with PosiGen to have my electric bill reduced by at least $100.00 a month and that did not happen instead it went up by $100.00 a month. PosiGen add said that my light bill would be reduced by $100.00 a month. This did not happen that makes your add false advertising. My gas bill has nothing to do with my electric bill. My electric for the month April is $171.00, my gas is $13.00 you do the math.Yes I refuse to pay a bill that I do not think I should be paying, and now I am exercising my guarantee clasue because my bill is still to high to pay PosiGen $55.00 a month to help reduce. PosiGen has done nothing to see why my bill is still so high after using their services. I made a contracted with PosiGen to help reduce my bill not Entergy, so PosiGen should have help me fight Entergy to see why the bill was so high. PosiGen set back and did nothing. This is not good business practices. [redacted]Desired Settlement: [redacted] I sent you a copy of PosiGen advertising if you did not get it please call me at [redacted]

Business

Response:

We have once again done a thorough bill analysis and have determined that her high bills are a result of two things, her high kilowatt usage, and her gas consumption ( we don't affect gas usage). They have provided us with copies of her bills. Recently she had a $90, and $73 gas bill, and her kilowatt usage is excessive. Both of these indicators will have a huge impact on the overall bill. Their solar system has been checked and deemed operable. The homeowner will have to control the gas and kilowatt consumption in order to benefit from our program.

Review: The amount of savings promised by this contract has not been realized and Posigen keeps telling us different reasons as to why this is not happening. We were told that the amount of energy generated by the solar system would be credited direct to our main line meter and thus reduce our energy cost. We are getting less than 1/3 the credit promised. In the meantime they keep billing us $65.00 monthly fees. They have presented three proposals to us and we have accepted one and now they do not want to honor the proposal to terminate the contract and remove their equipment.Here is the proposals presented: Good Afternoon Mr. R[redacted],Based on our conversation from Thursday, July 30, 2015, I am emailing you our suggestions for satisfying your concerns about your solar savings. While I understand that it is your preference that we make a complete recommendation of areas that we can improve, I would instead like to offer you a selection of what we can do to make this transaction work for you. Please see below a detail of the options:1. An energy efficiency quality check to determine what additional upgrades we could perform to provide incremental savings to you. This check and the subsequent upgrades would be at no additional cost.2. A lease write-down. This is designed for customers usually whose production has not achieved the expected levels. Instead of increasing the amount of savings, we just reduce the cost of the program to you. The net amount you pay will be what you are expecting.3. An upfront payment to assist in the recapture of lost savings. This would be in the form of cash or gift card depending upon your preference.We are not opposed to creating some combination of these options. Our goal will be to assist in obtaining the dollar amount of savings that you were shown in your sales presentation.Please let me know your thoughts and how you would like to proceed from here.Thank you[redacted]Customer ConciergeDesired Settlement: We would like to terminate this contract and have Posigen remove their equipment and return our property to it's original state as it was before they installed their equipment.This was our response to the proposals:From: Donald R[redacted] Sent: Monday, August 03, 2015 2:55 PMTo: [redacted]Subject: RE: Our proposal Reply Aug 3-15Hi [redacted],Thank you for your e-mail with the Posigen proposal.Please note our questions and observations con

Business

Response:

Dear Sir or Madam.After a phone call with the customer yesterday, we offered a removal or a write-down of the lease to an amount that he felt was reasonable. We agreed upon the lease write-down and have forwarded the paperwork for his signature. We believe that this case has been addressed with the customer. Please let me know if there is any further information required. Best Regards, Barbara H[redacted]Chief Customer OfficerPosiGen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10879695, and find that this resolution is satisfactory to me.

1) This company does not care about the customer after the contract is signed. They will not contact you unless you get the Revdex.com or a lawyer involved.

2) They say that they guarantee your savings on your electric bill, but they bring in a second meter (not Entergy's) to "fix" the statistics so they can show how good their system is.

3) There are othe solar companies in this area, that are much better to work with.