Potomac Electric Power

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I feel like they should have to pay for the deposit since this is their mistake. They didn`t attempt to contact me to fix this problem. Had I not brought this to the attention of the Revdex.com my power would`ve been cut off. My next bill will end up being $300 due to that deposit plus the next billed amount. I don`t believe that`s fair.
Regards,
[redacted]

March 23, 2015[redacted]This letter serves to respond to the concerns expressed by the above referenced...

customer regarding billing of his account. I have reviewed the manner in which the account has been billed and would like to offer the following explanation.Review of our records reflects that the customer presented a lease for the property located at [redacted] #Base effective May 7, 2013. Subsequently, the account was placed in the name of [redacted] effective May 7, 2013. On April 8, 2013, a new tenant applied for service at that address. Consequently, the previous tenant's account was final billed May 7, 2013. Our records do not reflect any payments made to the account during the time period.With regards to [redacted] #Base, our records reflect that on October 2, 2014, a letter of “Intent To Disconnect” (copy attached ) was mailed to that address advising the owner/occupant that electricity is being used at the address without someone accepting responsibility for the monthly service bills. Therefore, if the account responsibility is not established within the time frame printed on the notice, the service would be disconnected without further notice. We received no response. Consequently, the service was disconnected on November 7, 2014.On November 12, 2014 the customer came into the office and applied for service effective May 6, 2013. The customer was advised by our Billing Services and Investigations Representative by phone that the service was disconnected due to no responsible party contacting Pepco to apply for service, and that the account at [redacted] #Base, opened in error has been closed. He was also advised that he will be receiving a bill for service from May 6, 2013 to current.Subsequently, the service was reconnected and a bill was rendered for service from May 6, 2013 to December 8, 2014 based on the actual meter readings of 8764 and 35371 for 26,607 kilowatt-hours, in the amount of $3,258.20.Currently, the account reflects a balance of $3,756.40, which consists of the past due amount ($3,540.57) plus thecurrent bill for service to March 13, 2015 ($215.83) that is due by April 6, 2015. If the customer requires more time to bring the account current we will be happy to discuss payment arrangements.

Hi [redacted],
Please ask the customer if she filed a police report regarding ID theft; if so a copy is needed for our investigation. Thanks, [redacted] Office: ###-###-####

Date: Tue, Jan 26, 2016 at 1:29 PMSubject: [redacted] Fw: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [email protected], [redacted]@myRevdex.com.orgDear [redacted], I just spoke with [redacted] today in...

response to her Revdex.com complaint #[redacted].  I advised her that once her account is invoiced on or after January 29, 2016, that I would contact her to establish a more affordable installment payment plan for up to 24 months.  I further advised her that her account has a credit and collection hold in place to prevent  any collection action until this payment arrangement has been established.  The customer has my direct contact information for any follow up concerns.  The customer was satisfied at the end of the call. Thanks, Linda *. B[redacted]| Special Investigations Representative Pepco Holdings, Inc. | Customer Relations701 Ninth Street N.W. | Washington, DC 20068 [redacted] |

On May 7, 2014 we received a new complaint from the Maryland Public Service Commission (PSC) regarding the matters at hand. The customer's concern will now be addressed with the PSC in accordance to their regulations. You can consider this subsequent complaint closed. Thank you, [redacted] Office: ###-###-####

Dear Mr. [redacted]:May 5, 2016Re: [redacted]Pepco Account No. [redacted] Revdex.com Complaint No: [redacted]This letter serves as a follow-up response to Mr. [redacted]'s request to absolve the account balance.The customer's concern regarding the circumstances which created the unexpected settlement balance is understandable. However, a concession to the account balance is not warranted as the delay in recalculating the monthly average payment had no impact in the reliability or delivery of the electric service. Our intentions are not to create a financial hardship, which is why an extended payment arrangement is available upon request.The customer's rebuttal has not altered our original findings. Therefore, our initial response remains theSincerely,Stephanie R
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Revdex.com:
I have reviewed the response made by the PEPCO in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
However, I want the record to show that I wrote and faxed letters, wrote emails and left several messages with the PEPCO Solar Team to no avail.  I even advised them several months ago that they had copied the wrong company and perhaps that was the problem with me getting permission to turn my solar unit on.  As a result someone's incompetence, I am now in receipt of a electric bill over $800.00 which should have been lessened  with the activation of my solar system back in December 2014.  This issue occurred due to lack of oversight/supervision, follow up and the absence of just plain old fashion good customer service.
Thanks to Revdex.com I was able to get someone to resolve an issue in less than 24hrs when it should have been resolved last year if someone did their job.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: Me and my mom ([redacted]) have co-owned this house/property for 33 years. Pepco shares their monthly bill with the company known as [redacted]. While we are both senior citizens, my mom is very unaware of all types of business practice. If she ever agreed to join [redacted] thru Pepco, she was totally unaware that both companies would join and triple our monthly electric bill after one year. No one in this household is home during the day and there is no type of high electricity usage (no a/c either)Regards,[redacted]

August 5, 2014
Dear [redacted]:This letter serves to address the concerns regarding the billing of the above referenced account. I have reviewed the manner in which the account was billed and offer the following explanation. Review of the account reflects that due to meter reading...

input errors, the account was billed incorrectly. Therefore, we have canceled the previous bills and re-billed the account from April 21 to July 18, 2014 based on the April 21 actual meter reading of 10760 to the June 20, 2014 removal of 12070 for1,310 kilowatt-hours (kwhrs). We added 681 kwhrs of actual usage to July 18, 2014, for a total of 1,991 kwhrs. This resulted in a bill for $$276.66, which consists of the Pepco bill for distribution ($119.57) and the supplier bill for generation ($157.09). After applying the previous payments totaling $428.66, the account reflects a Pepco credit balance of $152.00. Enclosed for your review is a billing statement for service from December 18, 2013 to July 198, 2014. Please extend our sincere apologies to the customer for the billing errors. I trust this information will assist you in responding to the customer’s concerns.Sincerely,
Stan P

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I do not accept the response from PEPCO. According to Part V: Summary Statement, I paid $1,533.32 from May 25, 2013 to February 13, 2015. However, after applying my payments to the correct apartment, PEPCO insists I still owe a remaining net amount of $2,427.27. Please justify why I owe so much more than what I already paid!
Furthermore, I should not have to pay additional money. Assuming the remaining balance of $2,427.27 is correct, I was never afforded the opportunity to reduce my apartment’s electricity use. For instance, perhaps Meter # [redacted] has malfunctioned or I could have not run certain electrical devices. 
PEPCO should give me the following:
·         Stop the automated bill pay for my account. I cancelled the last one because the charges were for over $2000.
·         Give me a monthly itemized listing of my payments against actual amount due. I need to know how much I was under-billed each month since April 2013
·         Give me a maintenance report on Meter # [redacted].
Regards,
[redacted]

February 24, 2015
Dear [redacted]:I apologize for the typographical error in my initial response dated February 20, 2015.I contacted the customer on February 19, 2015 to advise her that our Green Power Connection (GPC) Team authorized her solar system for operation effective February 18, 2015.Additionally, our GPC Team has sent an e-mail confirmation [redacted], along with her solar company.
Sincerely,Richard C.

February 11, 2014
Dear **. [redacted]:
This letter serves as a response to the complaint received on February 10, 2014 on behalf of the above referenced customer.
The customer’s service commenced on November 27, 2013 and a deposit of $148.00 was requested based on...

information provided to us by [redacted]’s Telecommunications, Energy, and Cable Companies report. The customer was notified in writing of this deposit request on November 22, 2013 (letter enclosed).
The purpose of a deposit is to ensure payment of the final bill per Pepco’s Maryland General Terms & Conditions, page 17, section 4.a.3. (enclosed). A residential deposit is held for a minimum of 12 months and is refunded with interest if the customer maintains a satisfactory payment record. In a gesture of good customer service, we have waived the deposit and applied the deposit payment plus interest ($148.01) to the customer’s billing. This reduced the amount due on February 18, 2014 from $265.21 to $117.20.
The customer previously contacted the Maryland Public Service Commission regarding her high bill and meter accuracy concerns. Our response (enclosed) was sent to the Commission on February 10, 2014.
I trust this information will address the customer’s concerns. If you have any question, please contact me.
Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:For several reasons and I will just list them rather than write a letter:1. I never got the attached letter2. Pepco NEVER let me know when they were coming like I ASKED so I could talk to the meter person & show that I have 2 meters & oil heat & let them walk through my house3. The bills they show DO NOT INCLUDE the $500 bill/ the $400 bill I can send those to you and they DO NOT include balances moved forward each of them are for one month4. PEPCO NEVER EVER EVER addressed my questions about the TWO FUNCTIONING METERS ON THE HOUSE they have avoided that one.5. PEPCO NEVER EVER EVER answered my questions about the garage behind the house which is being used as a mechanic shop and HOW AND WHO that electricity is being billed to. That garage is attached to the house and the wires as well. There is no address for that garage its just a garage.6. PEPCO says I am responsible for the "equipment". What equipment? I had a fridge, stove and washer, dryer and lights in that house NOTHING MORE. There is no other equipment that is run on electricity.. Oil is the other source and is the only source for heating. There is no A/C.  For EIGHT YEARS I complained about the $150 bills.. but man when the EIGHTH winter I was getting hit with $500 and $400 bills for ONE MONTH.. that was IT.. that was where I draw the line. NOTHING was being done different, no extra equipment, I was renting the house so I couldn't add or change anything to it. I was using oil for heat supplemented by our fireplace.  I know the guy in the garage had lots of space heaters.
Regards,
[redacted]

701 Ninth Street, NW 202-872-2948 Washington, DC 20068December 16, 2015[redacted] Revdex.com 1411 K St NW, 10" Floor Washington, Dc 20005-3404Re: [redacted] Washington, DC [redacted]Dear [redacted]:This letter serves to respond to...

the concerns expressed by the above referenced customer regarding Pepco's collection practices. I regret the customer’s perception of our collection Policies and procedures are harassing. However, Pepco's collection practices are in accordance with the District of Columbia Consumer Bill of Rights, and is in no way I intended to harass or intimidate our customers. Also, for your review, enclosed is a copy of Pepco's General Terms and Conditions for Furnishing Electric Service in the District of Columbia (GT&C), page 30, which addresses procedures for termination of service.I trust this information will assist you in responding to the customers’ concerns.Enclosures (2)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
In response to their claim. 
I was assured that I would assume the responsibility for the electric bill which would be placed in my name not that I had to go to the utility company to do so; however when I did so I went to their office and provided the necessary information required; however there is no way I could have used that amount of power for my bill to be that high, they must take into account that the heating/air conditioning unit ran for months possibly a year or so before I even took over this unit and I would have been charged over 400.00 a month for the months stated in their claim which isn't correct, these bills are extremely outrageous which people residing in houses don't pay this much. I've just received a bill 4/17/15 for 2790.00 yet your still telling me this is a correct reading? No way possible.. I did however expecte to pay maybe 600.00 for thise months but not 2771.00 that's rediculous. I'd like to have them exposed to the media if possible because this isn't right at all

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
Mr. P[redacted] has misrepresented facts in his response.  He pretends that my first request for a refund was on May 21, but I began calling and asking for it in March.   I was clearly told in Pepco correspondence ID [redacted] dated April 13 that I could expect my refund within 3 weeks of that date.  In another Pepco correspondence ID:[redacted] received 5/8/2015 they wrote: 
 "A review of our records indicates that your request was addressed by our Customer Care Department on May 6, 2015."   Only after repeated failures in phone and website contacts did I initiate the email correspondence with Pepco's customer advocate around May 12. 
 
Mr. P[redacted] claims a check was mailed on June 22.  The customer advocate Ms. N[redacted] claimed on June 19 that the check was mailed on June 10.  I have absolutely no evidence either of these claims is true.  I even contacted my local Post office and asked specifically for them to look for such a letter.  I asked Ms. N[redacted] for the check number to verify it existed and received no response. Only weeks after I forwarded several emails to Pepco's Vice President of Customer Care Ms. Hallie R[redacted] did I note any evidence that Pepco was taking my request seriously.
Finally, Pepco [redacted] the check on 7 July and I did not receive it until 9 July.  No interest was included.
Mr. P[redacted] claims his records do not reflect late charges assessed to the account, why then did my March bill of $540 represent more that double the monthly $185 budget billing amount then in effect?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
From: [redacted] <[redacted].com>Date: Wed, May 20, 2015 at 10:14 AMSubject: I accept the business's response to resolve this complaintTo: [redacted]@myRevdex.com.org[redacted],Per our conversation please accept this email as my acceptance of Pepco's response to resolve complaint [redacted].Please advise if there are any other steps I need to take to complete this action. Regards, [redacted]###-###-#### (wk)###-###-#### (c)

October 8, 2015Dear [redacted].
This is in response to complaint #[redacted] regarding [redacted]'s billing concerns. I have reviewed the account and would like to offer the following information.
Attached is a billing history for service from January 28, 2014 to October 1,...

2015. Actual meter readings were used to bill your account each month during the referenced period. The meter readings are consistent and have been verified in our meter data management system. As meters record electricity cumulatively, each subsequent actual meter reading serves to confirm the accuracy of the preceding billing.On October 8, 2015, a meter accuracy test was performed and the results of the test indicate that the meter is recording electricity at an overall accuracy rating of 99.9%, which is within the allowable parameters (98% to 102%) prescribed by the Maryland Public Service Commission. Additionally, an actual meter reading (14616) obtained during the test serves to further confirm the accuracy of the bills.
Although Pepco cannot identify what internal conditions or equipment may contribute to the consumer's electrical usage, our consumers are encouraged to use our free on line energy management tool, "My Account," which may be accessed via www.pepco.com for more detailed energy information, Such as daily and hourly consumption to help them analyze their energy usage and identify ways to conserve energy.
In conclusion, we found no inconsistencies with the recorded meter readings and the meter test results confirmed that the meter is recording usage accurately. Therefore, the bills are an accurate reflection of the electrical usage as registered on the meter and a billing adjustment is not warranted. 
I trust this information will serve to satisfactorily resolve [redacted]'s concerns and I appreciate the opportunity to respond. If you should have any questions, please contact me.
Sincerely,
Harvey H