Sign in

Potomac Electric Power

Sharing is caring! Have something to share about Potomac Electric Power? Use RevDex to write a review
Reviews Potomac Electric Power

Potomac Electric Power Reviews (238)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Only part of the March 28th bill was recorded as actual.  Customers have to take the word of Pepco for reading their meter. My history with Pepco shows that I have never used that much electricity
in one month and like I said nothing has changed in my household. I believe since Pepco could not get the reading right, that they estimated my bills more than it should be. Ever since October
I had trouble with Pepco bills. I have my bills back to last April and the only time I got a bill for over a $100 was when was hot outside.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Again, PEPCO is failing to give adequate billing history. Failing to say where the other meter bills are going for all I know I've been paying for both the house and the garage attached to the house. That garage has been rented to two separate mechanics who use tons of electricity.  I lived there from 2006 to 2014 and always complained about the high bills for a house with oil heat and no central A/C. My oldest daughter left home in 2009 for College then Army. My youngest worked at the Burtonsville VFD and spent more time there than home and got married in 2011 and moved out  permanently.  The electricity usage was minimal .. VERY minimal. PEPCO states I am responsible for faulty "equipment"? Does that include faulty PEPCO meters?  In my opinion the bills were always to high. But once they got to $321.00 for December 2013, $522.28 for Jan 2014 that was just OUTRAGEOUS. Those were for CURRENT use billing NOT with any balance carried forward. There is no way, NO WAY I used that much electric.I could not get my billing history back to 2006 but I have much of it from 2009 onward showing that this just does NOT ADD UP. I also have copies of email complaints and inquires.
Regards,
Patrice Notaro

[redacted] Washington, DC [redacted]December 11, 2015[redacted] Trade Practice Consultant Revdex.com 1411 K Street, NW, 10" Floor Washington, DC 20005-3404Re: [redacted] Silver Spring, Maryland [redacted] Complaint No: [redacted]Dear [redacted]...

[redacted]:This letter serves as a response to your inquiry received on December 1, 2015 on half of our mutual customer, [redacted].Upon further review of the closed records at [redacted] Silver Spring, Maryland [redacted], we determine due to unforeseen delays, it took longer than expected to transfer the account's final credit balance in the amount of $744.54 to the customer's active account located at [redacted] Silver Spring, Maryland [redacted]. On December 3, 2015, we successfully transferred the credit balance to the customer's active account.Regretfully it took more than one attempt to get the assistance needed. Further, we apologize for the inconvenience this matter has caused.I trust this information will assist you in responding to the customer's concern.Sincerely,
Stephanie R[redacted]

[redacted] Washington, DC [redacted] Trade Practice Consultant Revdex.com 1411 K Street, NW, 10" Floor Washington, DC 20005-3404Dear [redacted] Customer Relations Research & Resolution [redacted]November 30, 2015Re:...

[redacted] Silver Spring, Maryland [redacted] Complaint No: [redacted]This letter serves as a response to your inquiry on behalf of our mutual customer, **. [redacted]requesting invoices for service rendered.Upon further review of the billing records, we determined due to unforeseen delays in our billing system related to our Peak Energy Savings Credit program, no bills were rendered since the account commenced on July 27, 2015. This matter has been resolved, and attached is a copy of the bill for service rendered on July 27, 2015 to November 25, 2015, and charges totaling $114.87.We regret it took more than one attempt to get the assistance required. Further, we apologize for any inconvenience this matter has caused. If you have any additional questions, please contact me.Enclosure (6)Sincerely, *—[redacted]

September 21, 2015Dear [redacted]:
This is in response to your inquiry on behalf of [redacted], regarding the accuracy of his bill issued on August 7, 2015, for the June 24, 2015 - July 24, 2015 service period.
Pepco net energy meters only measure what is consumed from...

the grid and does not measure the customers total generation produced by their solar array. Our Billing Department did review [redacted]'s account and based on their review he has been billed accurately based on actual meter reading data.Pepco is not in a position to determine what internal equipment or conditions contribute to your usage. However, in general, the major energy users in a customer's home in the Summer are appliances that require refrigeration or cooling such as your freezer and your air conditioning unit. Additionally, if any of your appliances are not operating efficiently your energy consumption may increase.
Thank you for the opportunity to respond. If you have any questions regarding this information, you may contact me at the telephone number listed above.
Sincerely,Linda B

?? Companu Resolution Department701 Ninth Street, NW ###-###-#### Washington, DC 20068April 11, 2016Mr. [redacted] Revdex.com 141 1 K St. NW Washington, DCRE: Mrs. [redacted] Gaithersburg, Maryland 20879 Account #[redacted]Dear Mr....

[redacted]:This letter serves to respond to the above referenced customer regarding not having received a bill since February 2016. I have reviewed the manner in which the account has been billed and would like to offer the following explanation.Review of the account reflects that the customer's previous meter was removed on March 10, 2016, and replaced with a new meter. However, due to a delay in processing the new meter information into our billing system, the account was not ready to bill on the scheduled bill date. Consequently the billing was delayed. Barring any unforeseen circumstances, the customer’s next bill should be rendered by April 22,2016.Please extend sincere apology to the customer for the delay in the billing of her account.Sincerely; Stan P

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, is partially satisfactory, could have been completed much earlier to avoid the excessive utility bills.  PEPCO's statement attempts to deny any wrongdoing, but I disagree.  While I acknowledge that the meter has been reading correctly, it is not unheard of that a meter in a new building like this be connected to a different unit by mistake, regardless of the accuracy of the meter.  Had the company acknowledged that a sudden monthly surge in energy consumption of 3-6 times my normal usage was abnormal, they could have sent a technician to confirm that the meter was reading only the usage from the correct apartment.  That could have ruled out an exterior problem, and strongly suggested a problem with an appliance within the unit.  Instead, they repeatedly suggested I look at ways to save energy.  But telling me to use LED light bulbs and implying that the problem was my ignorance in how to properly manage my energy usage was was not helpful.  
More importantly, and for the record, the technician that finally came out (a week AFTER I had paid $225 out of pocket for an electrician) provided me with the daily energy consumption for my unit that included the year PRIOR to my move-in.  Since I am the first person to live in this unit, the unit was EMPTY during that previous year (2014- Feb 2015).  A quick look at these charts shows that the daily energy usage was extremely high.  Had they taken my concerns seriously, they would have seen that an empty, unused apartment was drawing 1,000 - 2,000+ kWh every month!!!  That is insane.  This should have stood out as abnormal, and they could have alerted me to this fact, or sent someone to investigate why an unused apartment would be causing a $250+ electric bill... and perhaps that something OTHER than my own usage was causing the high bills.  Instead, PEPCO told me to look at ways to save energy.  Unacceptable.  I accept that the meter is accurate, and that the charges they assessed were correct for the energy drawn by me, OR a faulty HVAC unit.  But PEPCO's FAILURE to assist in a productive manner is not excusable, and they should not be able to dismiss any involvement in the matter.  They need to acknowledge that they should have done more to help me rule out possible errors, and taken these legitimate complaints more seriously, and we could have identified and solved the problem much earlier.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Please forward the following response to [redacted]
Regards,
Martin Mendoza
Dear [redacted]
Please respond to the following questions:
1.  Why did you not follow up with the Pepco credit department after receiving my initial complaint to inquire if in fact a credit check had been done as it was suppose to when service was initiated?
2.  Why did you simply just issue a canned response without doing further investigation?
3.  You included Pepco's security deposit policy in your previous letter so you are seemingly aware of what is in it.  The policy clearly states that the security deposit can be waived if the customer has "homeowner status" or can demonstrate stable, longterm employment.  Why did you not present these as options to me for having the security deposit waived?  Why did you choose to remain silent on this and stick to your demand for $280?
4.  It is [redacted].  Why do you insist on calling me [redacted] when all the communication you have received from Revdex.com says otherwise?
Thank you,
[redacted]

701 Ninth Street, NW Washington, DC 20068December 10, 2015[redacted] The Revdex.com 1411 K St NW, 10" Floor Washington, DC 20005-3404RE: [redacted]Washington, DC [redacted]Dear [redacted]:This is in response to complaint...

#[redacted], regarding [redacted]'s billing concerns for the above referenced account. We appreciate the consumer for bringing her concerns to our attention.As of result of the consumer filing Chapter 7 bankruptcy protection on June 11, 2015, [redacted]'s former account ([redacted]) was closed through the date of the petition, which resulted in a credit balance of $173.97. A post-petition account ([redacted]) was then established for billing of services and charges incurred after the petition date of June 11, 2015, and the consumer is responsible for payment of all post-petition bills. Subsequently, the credit balance of $173.97 was applied to new account.In accordance with U.S. Bankruptcy Code 11 Section 366, the utility is entitled to receive, within twenty (20) days, after the date of this order for relief, adequate assurance of payment in the form of a deposit. Therefore, [redacted]'s request to waive the deposit amount of $100.00 has been denied.
I appreciate the opportunity to respond. If you should have any questions, please contact me at the telephone number referenced above.
Sincerely,Harvey H**

October 13, 2014Dear [redacted]:This letter serves to respond to the above referenced customer's concerns regarding the poor customer service she received after being contacted by a representative from Pepco's Energy Wise Rewards (EWR) program, which is administered by Pepco's contractor...

([redacted]), as well as Pepco's interactions with the customer. I have reviewed the conversation between [redacted] and the EWR representative, and appreciate the opportunity to respond.On October 13, 2014, I spoke with [redacted] and offered my sincere apologies for the way [redacted]’s inquiry was handled by both EWR and Pepco. It is our goal to provide courteous and professional services to our customers at all times, and expect our contractors to adhere to Pepco's strict policy of quality customer service as well. Clearly, in this case, we dropped the ball.The customer’s feedback was brought to the attention [redacted]'s management team, as well as Pepco's Customer Care management team so that steps may be taken to prevent a recurrence of this type of incident. Additionally, as requested, the customer’s name has been removed from all contact mailing lists.I trust this information will assist you in responding to the customer’s concerns.Sincerely,Stan P

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response...

because:Dear [redacted],
Please forward the following message to [redacted].  I would also suggest that you consider revoking Pepco's status as a Revdex.com-approved company.  After reading the details I provide below, I think it will become clear why I am recommending this action.
Dear [redacted],
Thank you for taking the time to respond to my complaint.  It is unfortunate, however, how little you understand your own company's policies as evidenced by your completely absurd and incompetent letter.  Please allow to me to explain.
In your response, you included/attached Pepco's policy which states that:
"An Applicant or Customer may establish credit by a number of methods. For residential customers these include by demonstration of stability of employment, of good paying habits to the Company, of homeowner status, or of active duty status in the armed forces, or by a cash deposit."
Therefore, according to this policy, I have established credit because (1) I am a homeowner and (2) am a full time, tenured employee with the US federal government for over 3 years.  Thus, it is clear from your own policy that I have established credit and thus should not be required to submit a security deposit.  However, you nor anyone at Pepco has not even bothered to ask me these questions.  Instead, you just simply demand $280 without regard to whether or not it is actually justified in each customer's case and you know, actually following your own stated policies.
Furthermore, on 6/24/15, I contacted the Pepco "Credit" department and spoke with a supervisor.  The supervisor clearly explained that the deposit could be waived if (1) a letter of credit could be provided from another utility company or (2) a "soft" credit check conducted by Pepco with Experian reveals a sufficient credit score that justifies no security deposit required.  As no credit check had yet been conducted on me, the supervisor explained that is why I was assessed a security deposit.  The supervisor said a credit check should have initially been done when service was established but could not explain why one wasn't, and thus why a security deposit was being requested.  I told the supervisor to absolutely please conduct the "soft" credit check and within one hour, the security deposit was justifiably waived due to the 800+ credit score that credit check revealed and that I have stated on multiple occasions.
Thus, once again, it does not appear that you understand your own policies.  Did you even bother to contact the Pepco "credit" department and discuss their policies and/or my specific case?  Did you bother to ask them if they had run the "soft" credit check, if I was a home owner, or if I had stable employment?  Or did you just simply brush aside my complaint and reply with some canned response?  I think we know the answer here.  You did not do your due diligence and instead, stuck with the status quo and your demand for $280.  Your complete lack of competence absolutely disgusts me and you should be ashamed of yourself for treating a new customer the way you have.  It is clear that the left hand of Pepco does not know what it's right hand is doing. 
Because of the reasons stated above, I have filed an official complaint with the Maryland Public Service Commission against Pepco and cited this case and your name as a prime example of how Pepco willingly violates and arbitrarily (and thus illegally) applies/ignores its own policies and engages in anti-consumer behavior. 
Regards,[redacted]

Please accept this is in response to complaint #[redacted], regarding Mr. [redacted]'s billing concerns for the above referenced account. We sincerely apologize that Mr. [redacted] encountered difficulties with AutoPay on Pepco's on-line payment system, My Account and that his experiences with Pepco did not...

meet his expectations. I have reviewed the consumer's account and would like to offer the following information.Our records indicate that the consumer's March 2015 bill amount of $11449 was not paid by due date of April 6, 2015. On April 14, 2015, the April 2015 bill was rendered in the amount of $228.75, due on May 5, 2015. This amount included the prior March bill balance of $114.49 and current charges of $114.26. Subsequently, on April 16, 2015, the consumer issued a payment request for the March bill amount of $114,49, which was paid from the consumer's bank account. On the same day, the consumer also enabled AutoPay, in time for the April bill amount due on May 5, 2015. Subsequently, on May 5, 2015, the April bill amount of $228.75 was processed via AutoPay, as it should. Please note: the amount of the invoice changes only at the time of billing; therefore, the AutoPay amount pulled was the amount of the invoice issued on April 14, 2015. On May 5, 2015, per Mr. [redacted]'s request, our Customer Service Center removed the AutoPay option.
On May 14, 2015, the "overpayment" credit balance of $114.49 was applied against the May 2015 current bill amount of $105.92, which left a credit balance of $8.58. Subsequently, a refund for the remaining credit of $8.58 was issued on May 26, 2015.
Based on our review, AutoPay functioned as it should. AutoPay correctly pulled the “Amount Due" on the bill, in this case $228.75, on the due date, May 5, 2015.
Again, we regret any inconvenience the consumer may have experienced as a result of this matter and trust this information will serve to satisfactorily resolve Mr. [redacted]'s concerns. If you should have any questions, please contact me at ###-###-####.
Sincerely,
Harvey H**

December 23, 2014Dear [redacted]:This is in response to complaint #[redacted] regarding [redacted]'s concerns regarding the installation of a net energy meter for the above referenced address.
Pepco has accepted the consumer's completed Solar System Green Power Connection...

application. A net energy meter was installed on December 18, 2014. On December 19, 2014, the consumer received final approval to operate their solar system.Quality customer service is an integral part of our commitment to our customers and we sincerely apologize that we did not meet the [redacted]'s customer service expectations. The consumer's complaint has been forwarded to the appropriate management team for process improvement purposes.
I trust this information will serve to satisfactorily resolve [redacted]'s concerns and I appreciate the opportunity to respond. If you should have any questions, please contact me at ###-###-####.
Sincerely,Harvey H

April 16, 2015
Dear [redacted]:Please accept this is in response to complaint #[redacted], regarding [redacted]s' billing concerns for the above referenced account.As reflected on the March 2015 bill (attached), the consumer was billed from February 6, 2015 to March 5, 2015 for 1,696...

kilowatt hours in the amount of $211.49. This was based on a start meter reading of 36873 and an end meter reading of 38569.Meters record electricity cumulatively; therefore, each subsequent actual meter reading serves to confirm the accuracy of the preceding billing. I have confirmed the meter readings used to bill the account with the recorded meter readings in our meter data management system. Additionally, at [redacted]'s request, Pepco replaced the smart meter ([redacted]) with a non-smart meter ([redacted]) on March 16, 2015. The actual meter reading of 38732 recorded from the smart meter on March 16, 2015, serves to confirm the previous meter reading and billing history. Based on my review of [redacted]'s account, the bill from February 6, 2015 to March 5, 2015 is a reflection of the usage as registered on the meter serving her residence and a billing adjustment is not warranted.Our consumers, through their individual usage patterns, determine the actual kilowatt-hour consumption registered on their meters. Generally, the major energy users in consumers' homes are appliances that generate heat or provide cooling such as electric heating and/or supplemental space heating, electric hot water heating and air conditioning. It is also important to note that if any appliances are not operating efficiently, energy usage can increase.
I trust this information will serve to satisfactorily resolve [redacted]s' concerns and I appreciate the opportunity to respond. If you should have any questions, please contact me at ###-###-####.Sincerely,Harvey H

Hello **. [redacted]:
In order to conduct an investigation into the **. [redacted]'s concerns, we need the Pepco account number. Our records do not reflect a metered account at [redacted], MD [redacted]. Please forward the information to the special investigations mailbox. Thank you,
[redacted] Office: [redacted]

February 23, 2015
Dear [redacted]:
This is in response to complaint #[redacted] regarding [redacted]'s billing concerns. I have reviewed the account and would like to offer the following information. Attached is a billing statement from November 28, 2013 to February 5, 2015 for the...

above referenced address.I sincerely apologize for any inconvenience the consumer may have experienced as a result of her account (#[redacted]) being erroneously closed. Subsequently, [redacted]'s account was reinstated and billing resumed under a new account number (#[redacted]).
Please note, in January 2015, Pepco transitioned to a new customer information system and all customers were assigned new account numbers. [redacted]'s account number was changed to 5501 3307 032 as reflected on the January 2015 and February 2015 monthly bills. Although the account numbers changed, the customer's bills from November 28, 2013 to February 5, 2015 were based on actual meter readings from meter number [redacted], serving unit #312, which has not changed.
As meters record electricity cumulatively, each subsequent actual meter reading serves to confirm the accuracy of the preceding billing. I have confirmed the meter readings used to bill the account with the recorded meter readings in our meter data management system. Additionally, on February 9, 2015, a meter technician completed a service order to check the meter and obtained an actual reading of 11280. Further, actual meter readings were recorded on February 21 and February 22, 2015 ([redacted] and [redacted], respectively), which serve to confirm the previous meter readings and bills. This information serves to verify that the bills are an accurate reflection of the consumer's usage as registered on the meter serving unit #312 and no billing adjustments are warranted.While I can understand [redacted]'s concerns regarding any higher than expected bills, Pepco is not in a position to determine what internal conditions or equipment contribute to the usage registered on the meter. Our consumers are encouraged to use our energy management tool, "My Account," which may be accessed via www.pepco.com for more detailed energy information, such as daily and hourly consumption to help them analyze their energy usage and identify ways to conserve energy.
I trust this information will serve to satisfactorily resolve [redacted]'s concerns and appreciate the opportunity to respond. If you should have any questions, please contact me at ###-###-####.
Sincerely,
Harvey H

September 1, 2015This letter serves to respond to the ongoing concerns regarding the Net Energy billing for the above referenced account.
I regret that our previous response did not satisfactorily resolve the customer's concerns. However, though the customer's statement for Pepco's monthly Net Energy billing is correct, the comparison of the energy generated directly from her solar panels to the net energy generated and recorded on Pepco's Net Energy Meter is not a true comparison. It doesn't take into consideration the energy that is generated and fed first inside the customer's home for use by the appliances, electronics, lights etc.
I trust this information will assist you in responding to the customers ongoing concerns.
Sincerely,
Stan P

From: Date: Tue, Sep 1, 2015 at 11:11 AMSubject: Revdex.com # [redacted] - [redacted] - [redacted] Capitol Heights, MD - attn: [redacted]To: [email protected] Morning, This complaint was just recently assigned to me.  Apparently the complaint...

was addressed  to our Rockville office and not our Corporate Office which resulted in the delayed response.   I spoke with the customer this morning to advise that the issue that prevented him from accessing his on-line account was identified and has been corrected.  The customer was provided my direct contact information (shown below) if he experiences any further issues logging on.   This case is now resolved.

September 25, 2015
Dear [redacted].
This letter serves as a response to your inquiries received on September 10, and September 23, 2015 on behalf of our mutual customer, [redacted] and his request for banking information.
Upon further review of the payment records, we...

determined since March 2010, the bills were paid online using our My Account portal; the last four digits of the [redacted] bank account are [redacted]. The following electronic check payments were dishonored: $86.07 on August 10, 2015, and $146.66 on September 9, 2015; a $5.00 return fee was assessed to each transaction, and checking privileges were subsequently revoked.The customer's request to waive return fees totaling $10.00 was honored and checking privileges has been reinstated. On September 17, 2015 the account was enrolled into our Direct Debit program, which allows the customer to pay the bill automatically. To avoid overpayment and confusion, the customer is encouraged to log into My Account and remove the aforementioned banking information. Login assistance is available by calling Customer Service at ###-###-####.
Regretfully it was necessary for the customer to contact us more than once to get the assistance needed.I trust this information will assist you in responding to the customer's concerns.
Sincerely,
Stephanie R

Check fields!

Write a review of Potomac Electric Power

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Potomac Electric Power Rating

Overall satisfaction rating

Description: Electric Companies

Address: 701 9th St NW Rm 7412, Washington, District of Columbia, United States, 20001

Phone:

Show more...

Web:

This website was reported to be associated with Potomac Electric Power.



Add contact information for Potomac Electric Power

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated