Power Ride Outlet

Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ Dear customer, please note we have see our parts department is working with you on your parts request, some time the parts come from oversea and will take longer for us to get them Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was lied toThe company had told me they had shipped the part weeks back, even gave me a fake tracking numberThis delay has caused us to loose business, in the form of a sale I demand a refund of the purchase price of the dirt-bikeI will not be shipping the product back as it will be costly and take my time which I valueI've spent more time on getting the prior dirt-bike repaired than actually using itAll four dirt-bikes had problemsThey sputter, and seems like there is no fix to this problemProduct is defectiveI had to change the carburetor on the one I have left, and it still sputters [redacted] Final Business Response / [redacted] (4000, 9, 2016/03/14) */ Customer contact us ask for wholesale price and claim they are dealership in Hawaii and capable of repair the bike if need, we give customer wholesale price and find out now customer is lying to usCustomer can ship the back to us and we will refund customer according to condition of bike

Initial Business Response / [redacted] (1000, 5, 2016/05/04) */ Customer never order with the LED package or fully assemble package according to the order was submitted Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, [redacted] Thank you for your order from Power Ride OutletOnce your package ships we will send an email with a link to track your orderYou can check the status of your order by logging into your accountIf you have any questions about your order please contact us at [redacted] @powerrideoutlet.com or call us at XXX-XXX-XXXX Monday - Friday, 9am - 5pm PST Your order confirmation is below Your Order [redacted] (placed on March 24, 3:32:PM PDT) Billing Information: Payment Method: [redacted] n derby ln [redacted] city, [redacted] XXXXX United States T: XXXXXXXXXX Credit Card / Debit Card Credit Card Type: Visa Credit Card Number: [redacted] Processed Amount: $ Shipping Information: Shipping Method: [redacted] XXXXX United States T: XXXXXXXXXX Standard Item Sku Qty Subtotal PRO ATV29A Kid Size Yamaha Grizzly Clone 125cc ATV (Fully Automatic w/ Reverse, Big 16" Tires, Speed Limiter, Safety Remote Engine Shut Off Switch, Fully Assembled Available) Assembled Package PRO Fully Assembled with Ride Test & LED Light Order Processing Time Standard Processing 1st Color Choice Camo Pink 2nd Color Choice Camo Maple Warranty Months Limited Warranty (FREE) MX Helmet No MX Helmet for me PROATV29A$ Subtotal $ Shipping & Handling $ Amount Paying Now $ Amount To be Paid Later $ Grand Total $ this is the copy of the invoice sent to me and was paid in fullno time during this transaction did they state it was wrongit says full assembly on the invoiceI want to be compensated for the cost to have it assembled, they should be responsible for what the inovce states and is paid for and not be a able to change it after they have received the payment and I am wanting my productthis is now costing me more money, even thought the invoice they sent me states full assembly and LRD lightsI should be receiveding the lights since it states it on the invoice Final Business Response / [redacted] (4000, 11, 2016/05/19) */ customer didnot order LED light according to invoice Item Sku Qty PRO ATV29A Kid Size Yamaha Grizzly Clone 125cc ATV (Fully Automatic w/ Reverse, Big 16" Tires, Speed Limiter, Safety Remote Engine Shut Off Switch, Fully Assembled Available) Assembled Package 85% Factory Package (FREE) Order Processing Time Standard Processing 1st Color Choice Camo Pink 2nd Color Choice Camo Maple Warranty Months Limited Warranty (FREE) MX Helmet No MX Helmet for me

Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Dear customer, The shipping charge is not refundable, but we will ship out the replacement for your missing tire and wheel asap Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because this company will tell you anythingI will respond when and if I get the parts that was missing from my order Final Consumer Response / [redacted] (4200, 12, 2016/02/04) */ ***Document Attached [redacted] As you can see I have sent several messages to this companyWe are missing the rear wheels and tires along with the axle hubs that holds the wheels onWe also are missing the assembly manual for the 4-wheeler since it only comes 85% assembledI have left messages and phone numbers with no call at allI will attach photos to this message for you to seeI placed this order on December 15th as a Christmas gift for my grandson as you can see I am still trying to get what I paid for still todayCopy of my order: ORDER #XXXXXX-X Order Date: December 15, YOUR ORDER PROCESSING TIME (WITHIN 1-DAYS) As all orders must be processed before they can be shipped, Total Delivery Time is split into two parts: Processing Time and Shipping TimePlease use the chart below to help you gauge the Total Delivery Time of your order If you choose Standard Processing with your checkout, please use the chart below: I have included an image of the shipping time the company says ITEMS ORDERED TRACK YOUR ORDER PRODUCT NAME SKU PRICE QTY SUBTOTAL Subtotal $ Shipping & Handling $ Grand Total $ PRO ATV69L 125cc ATV (Hi-Power 125cc Honda CG Series Engine Clone, Fully Automatic with Reverse, Large 19/18" Tires with Large 8" Wheels, Safety Remote Control Engine Shut Off Switch, Fully Assembled Package Available) Assembly Package 85% Factory Package (FREE) Order Processing Time 2-Days Standard Processing 1st Color Choice Spider Black 2nd Color Choice Spider Black Warranty Months Limited Warranty (FREE) MX Helmet NO MX Helmet for me PRO-ATV-69L- $ Ordered: Shipped: $ the tracking links for this company never workI was told I had to go through the warranty department because I had my order for about weeks before I opened it only to discover that all the order was not thereThen I was sent a so called link for the warrant claim forms only it did not work either Below is a copy of the open tickets of messages I have sent the company with no answer TITLE DEPARTMENT LAST REPLY STATUS Missing Parts Warranty [redacted] , Feb 4, Open View Ticket Contact Us Submit Notification- Power Ride Outlet Sales [redacted] , Feb 4, Open View Ticket Missing Wheels and tires and assembly manual Warranty [redacted] , Feb 3, Open View Ticket Contact Us Submit Notification- Power Ride Outlet Sales [redacted] , Feb 1, Open View Ticket Missing parts Warranty [redacted] , Feb 1, Open View Ticket missing parts Support [redacted] , Feb 1, Open View Ticket missing parts Parts [redacted] , Feb 1, Open View Ticket Missing parts Sales [redacted] , Feb 1, Open View Ticket Can you please help me get this company to send the missing parts to my orderI think this company should have to refund my shipping charges for this order for all the trouble and lack of trying to resolve this matterthis company will not even call or e-mail Thank you, [redacted] Final Business Response / [redacted] (4000, 14, 2016/02/04) */ Missing tire and wheel and hub has been reshippedXXXXXXXXXXXX www.fedex.com

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Dear customer, Order has been shipped since last week, please see tracking information below Shipped By Tracking Number http://www.saia.com/ XXXXXXXXXXXX The shipping company is SAIAContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for SAIA to update the order's status Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Issue resolved

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ Order has already cancel due to customer's request, Jul 23, 10:47:AM Processing - Back Order Customer Not Notified We have refunded you in the amount of $1,( Transaction ID: XXXXXXXXXX ) Thank you

(The consumer indicated he/she DID NOT accept the response from the business.) I will not accept this shipmentI have yet to be contacted by anyone at Power Ride regarding this complaint, shipping, or even receiving a receipt of purchase for this wheeler

Initial Business Response / [redacted] (1000, 6, 2016/02/12) */ Customer already got a upgrade order from us and everything has be solved Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They offered an older model MCR-and are charging $more than the price of a MCR-which is what I orderedAlso they have not provided a tracking # or any proof that anything has been shippedThis case is far from being resolved as I have yet to receive any product or refund Final Business Response / [redacted] (4000, 10, 2016/02/18) */ We will refund customer asap Final Consumer Response / [redacted] (2000, 12, 2016/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund was received after I called and asked to speak with the person listed as contact on their response to my complaint to the Revdex.comThe person on the phone did not even know who I was asking forThank you for your assistance with this matterPlease advise others to always check out a company with the Revdex.com before purchasingIf I had done that, it would not have taken nearly months to receive a refund for product never delivered

Initial Business Response / [redacted] (1000, 6, 2015/07/30) */ Order shipping on 29th Shipped By Tracking Number http://www.saia.com/ XXXXXXXXXXXX The shipping company is SAIAContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for SAIA to update the order's status Our processing are usually 2-business day and due to quality control, the bike that need to be tested some time will take longer, in this case it shipped on the 4th business day and all the information can be found on our website as below: PRO Fully assembled with PDI For all PRO fully assembled with PDI package normally process time is about 2-business days standard, order will only be process after it has been verify by our customer serviceFor quality propose, sometime the PDI check can take more days to complete without notify to buyer**Rush processing will only guarantee we process your order first and will not guarantee to ship out within business day Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/31) */ The tracking number has been sent to me and the bike shouuld be here next tuesday, at this point, I don't really need the Revdex.com case to remain open

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ As part of the warranty service, customer can report any issue to us for us to review and we will ship warranty replacement parts to him Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I gave the warranty department pictures of the damage from shippingI still have the pictures on my phoneThis is only one issue that is unresolved The other issue is the moped won't startI've gone back and forth with their support service trying to trouble shoot the problemIt's been months and my bike still won't start and nobody in my area wants to work on itI've asked to speak with a manager several times with no responseIt's time to end this and take this bike away and refund my moneyMy next step if unresolved here will be to contact an attorney Final Business Response / [redacted] (4000, 33, 2016/02/10) */ Customer can file warranty claim and get warranty coverage, we need to know what is the issue and we can help customer Final Consumer Response / [redacted] (4200, 35, 2016/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Apparently you don't read all the emails from these sessions because I clearly stated the my bike won't startYour tech support tried to resolve the issue with no luckThat's the mechanical issue and I am still waiting for the replacement parts that were damaged during deliveryAnd before you make another ridiculous statement and ask me for pictures, you have them and were supposed to send me those part as of August

Initial Business Response / [redacted] (1000, 8, 2016/06/16) */ item was shipped Shipped By Tracking Number visionexpressltl.com XXXXXXXXX The shipping company is Vision ExpressContact #X-XXX- XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for Vision Express to update the order's status

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ All parts sales are final, will only can do store credit for exchange, will not be able to do refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They told me the would refund the money before I sent it back Once they received it they wouldn't refund my accountAnd only will give me store creditThats wrong on there partNot fair to me at allI dont need anything from that storeJust my money back please Final Business Response / [redacted] (4000, 9, 2015/11/12) */ We have told customer they can return it for store credit and exchange only, due to the parts sales are all final

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Dear customer, Please contact [redacted] at our office for additional discussion on your case

Initial Business Response / [redacted] (1000, 6, 2016/01/12) */ Dear customer, we are sorry the freight carrier delayed the shipment, we do not know the reason tooBut we can cancel your order and fully refund you Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) That was not what I was asking for I still want the quad but just want reimbursed for the shipping Final Consumer Response / [redacted] (2000, 16, 2016/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did contact them they told me I need to get reimbursed from power ride outlet because that's who I paid the money to Final Business Response / [redacted] (4000, 14, 2016/01/14) */ Order was shipped on the 14th, Shipped By Tracking Number http://www.rrts.com XXXXXXXXX The shipping company is Roadrunner TransportationContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for Roadrunner Transportation to update the order's status Customer can file a claim with freight carrier for this request

WE will investigate the issue and properly refund customer

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ We have receive the customer's warranty claim and it is in process of review to check if is shipping damage and will properly take care customer with replacement parts afterwards

Initial Business Response / [redacted] (1000, 5, 2015/05/23) */ our customer service rep [redacted] was the one on the phone with you and you have order the [redacted] Go-kart which you have ask [redacted] to ship around Early May and now let's fast forward to just recent when our warehouse is prepare your order and they have found it is the last one of its kind and notify our office which [redacted] contacted you and send you picture of the last one by email for you to confirm before ship out to you From what I can see, I believe you should know that we have intention to satisfy our customer in every way if possible, I do understand the point of the headlight and the turn signal light which I had warehouse ship you complete set of those asapAlso I want to take the first step prove you a free helmet and a store credit for $for parts (any parts you need for future) Initial Consumer Rebuttal / [redacted] (4200, 12, 2015/06/16) */ I agreed to keep the product but wanted them to send my missing parts in addition to a creditThe only sent some of the parts that I have paid for and that the Go Kart was supposed to come withI am still missing the whole front bumper and parts for the "credit" they told me I will getIt's been weeks later now so I just believe they are liarsI have an incomplete Kart but they have my money Final Consumer Response / [redacted] (4200, 20, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been told over and over my bumper and other parts will be coming and they are not here yetAnother Company I called that does the same thing told me they could send them in daysWhy it's talking these guys months is beyond meI do not trust them until I see the front bumper I paid for in full back on Feb 18th Final Business Response / [redacted] (4000, 18, 2015/06/25) */ Dear customer, we have send parts to you already and we are waiting on the remaining parts to be arrive and ship to youWe see you have talk to our manager [redacted] and he will order the parts from another factory for you

Initial Business Response / [redacted] (1000, 6, 2016/06/16) */ Order shipped on the 9th of June Shipped By Tracking Number http://www.visionexpressltl.com/ XXXXXXXXX The shipping company is Vision ExpressContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for Vision Express to update the order's status

Initial Business Response / [redacted] (1000, 6, 2016/02/25) */ We have already communicate with customer and customer has been notify with cancellation policy, awaiting for customer's reply Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no a cancellation I got the product and had nothing but problems from the day of purchasingI've sent in requests for new parts and replacements and never received themThe least report I sent in I was told it was old pictures and that there was nothing they could doSame parts broke in the same placeWhy have a warranty if you don't stand behind the productThe bike is a lemon plan and simpleThat's the reason I'm looking for a refundI was not informed about the money back guarantee until I did more researchIt seems to me the company new after two months the product would beak that's why it's so shortThe company's just in it for the money and doesn't stand but there products Final Business Response / [redacted] (4000, 10, 2016/03/01) */ We have communicate with customer from email to phone and ask customer to fill out claim form, customer never fill out the form and we wasn't able to follow up on it Final Consumer Response / [redacted] (4200, 12, 2016/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company has sent me the form by email and the same day I've fill them out I've submitted or clamsThe last one I've sent for some reason it never went throughSo I went to the website tried and it again never got a responseI have emails for the forms I've sentIt's getting to the point there not answering there phones and just putting me on holdThe company isn't trying to solve anything there just out to make a quick buck and move on the the next personIf there grade status is an "F" how are they still in business?

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Wheel already shipped XXXXXXXXXXXXXXXXXXXXXX

Initial Business Response / [redacted] (1000, 6, 2016/06/16) */ Order was shipped on the 13th of June Shipped By Tracking Number https://www.rrts.com/ XXXXXXXXX The shipping company is SAIAContact #X-XXX- XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for SAIA to update the order's status