Power Ride Outlet

Initial Business Response / [redacted] (1000, 5, 2016/04/14) */ Dear customer, Your order will be cancel and refund with in next 24-48hr, due to you paid by direct debit and the refund will come the same way

***Document Attached [redacted] (image)

Initial Business Response / [redacted] (1000, 8, 2016/07/26) */ Customer order shipped, not sure what refund is talking aboutaccording to original note, customer want to wait for the color that she pickMay 3, 3:33:PM Processing - Payment Clear and Order Verified Customer Not Notified The customer will wait for the new shipment, does not want red Shipped By Tracking Number visionexpressltl.com XXXXXXXXX The shipping company is Vision ExpressContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for Vision Express to update the order's status Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ALREADY RECEIVED THE ITEM AFTER THREE MONTHS OF WAITINGI CALLLED THEM SEVERAL TIMES AND ASK FOR REFUNDNO ANSWER..I ASKED TO TALK TO THE MANAGER ...NEVER AVAILABLE..I ASKED FOR THE MANAGER TO CALL ME BACK..NEVER HAPPENED...I EVEN TOLD THEM I AM GOING TO DISPUTE THE CHARGE WITH MY BANKI NEVER SAID I AM GOING TO WAIT FOR DIFFERENT COLOR I WANTED A FULL REFUND AND I HAVE EMAILS TO PROVE IT..SO STOP LYING PEOPLE Final Business Response / [redacted] (4000, 12, 2016/08/03) */ Order was shipped to customer Shipped By Tracking Number visionexpressltl.com XXXXXXXXX The shipping company is Vision ExpressContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for Vision Express to update the order's status

Initial Business Response / [redacted] (1000, 8, 2016/05/18) */ customer order is in process and will be shipping out in business days Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) It took way too long and that is what I was constantly told everytime I called about the where about of my oder.I don't want anything from them .I just will no longer deal with people like them Final Consumer Response / [redacted] (2000, 14, 2016/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I wanted was a refund and for them to see consequence for my disatifaction Final Business Response / [redacted] (4000, 12, 2016/05/27) */ We have already cancel customer's order and refunded customer

Initial Business Response / [redacted] (1000, 6, 2016/01/06) */ Dear customer, we checked your notes on the account, other than the missing free gift which has been already shipped to youThe only other thing you have mention is the front tire being flat which we provide you the solution over via email What other questions that you have? And please feel free to contact us directly Jan 6, 11:39:AM Complete Customer Notified Dear customer your (gloves, goggles) have been shipped by USPSTracking number: XXXXXXXXXXXXXXXXXXXXXX www.usps.com

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Here is the shipping tracking information Shipped By Tracking Number http:www.visionexpressltl.com XXXXXXXXX The shipping company is Vision ExpressContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for Vision Express to update the order's status

Initial Business Response / [redacted] (1000, 5, 2016/05/04) */ We have advise customer the shipment was getting clear by custom and was schedule to release by this week, but could possible get delay again, this is pretty common in this industry, but as soon as it release from custom, we will work on the order and ship asap, and we will refund customer the $rush fee Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never advised that it had to even go through customs, the advertisement said they had it in stockSeeing as they are based in California, in stock should mean in CaliforniaI was advised, again by some copy and paste response that it would be shipped early this week, and it is now FridayYou website mentions 2-daysNot even close, Obviously advertising since it takes longer than stated, and that it obviously was not in stock or even in the country if customs are involvedI also tried to write a review on your page that was starred and negative but conveniently your website automatically deletes any negative reviews to try and boost its rating and trick hard working people out of their money Final Business Response / [redacted] (4000, 12, 2016/05/19) */ we have issue on processing customer bike, we are communicating with customer see what customer want to do

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Customer place order on the website by herself on XXXXXX and here is the IP address for proveWe process the order and assemble, test, package and ship the bike on on 8/14/and here is the tracking informationShipped By Tracking Number http://www.visionexpressltl.com/ XXXXXXXXXCustomer change idea after we already ship her order, we told her she will be charge a restocking fee, she agree the fee on Paypal Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/07/29) */ In Augof 2015,full payment prior to signed delivery.Cancel requests were ignored; and Paypal Payment requests for refund were tooI never saw order In August of I ordered a moped from Power Ride Outlet's websiteI became concerned they couldn't full fill the order, and tried many times to cancelI even tried to go through Paypal resolution center, to cancelPower Ride Outlet wouldn't email me back regarding which color to expect (as two had to be chosen), what the tracking info was, it why it was still not available tracking from their siteThis is why I requested many cancellations (by phone, on-site email, personal email, and through Paypal) within a business week of placing orderAt that point, I would have accepted a refund minus the 5% early cancellation feeHowever, Power Ride Outlet now owes me for the lost of Paypal credit; and that is a minimum $985.58+interest(I was in a promo)+ fees related to the fraudulant remaining charge being the only outstanding order not paid for; and never seen, nor received by me.If over people have complained, when is action going to be taken? Why should consumers have to feel wrongful affects of their business practices, before they are? Whom else is there to complain to? I want them to refund my Paypal account, for the unseen order($985.58)+interest I wouldn't be claimed to owe ($?)+any fees related to non-payment to Paypal for this company's non-delivered orderThey should also have to compensate their wronged customers, for the lost of credit, during and after charge disputes Final Business Response / [redacted] (4000, 13, 2016/08/03) */ Customer ordered product we shipped and customer refused, customer will be responsible for way shipping charge plus 35% restocking feeCustomer need to contact our service department to get this going, we have been contact customer

Initial Business Response / [redacted] (1000, 8, 2016/06/16) */ We have send form to customer to sign, once done our tech support team will follow up with customer, we see the form was sign on the 14th. We will follow up with customer. Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/07/12) */ Good day.... No response as of yet still. I have sent the warranty info as requested but never received a response. Regards [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/05/27) */ WE have notify customer by email on daily basis of the order update, the new shipment just arrive on one if the model customer ordered and we should be shipping the order out by after long weekend. Initial Consumer Rebuttal / [redacted] (3000, 7,... 2016/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have only been notified on a daily basis starting this week. I will accept the response when the tracking numbet for shipment.

Initial Business Response /* (1000, 5, 2016/01/28) */
Customer can file claim with freight carrier on this matter due to once it is out of our hand, the matter is with freight carrier, we can also provide assistance on how to claim with freight carrier to customer upon request

Initial Business Response /* (1000, 5, 2015/11/12) */
Below is the respond we provide to customer when customer called in
Oct 28, 11:11:AM Complete
Customer Not Notified
The customer wants to return his scooterI let him know there would be a restocking fee and he would be liable for
both way shippingHe said he might drop by next weekend
Initial Consumer Rebuttal /* (3000, 7, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I talked to her about tech support on the weekend, not coming byAlso, if you buy something brand new, it is suppose to work! Why would I take a refund of like $when I paid them almost $1,? That is robbery! There ad says "satisfaction guarantee" not a thing about losing your *** for buying their JUNKAlso, they never once offered for me to take it to a shop, say "Honda" for instance and them paying to get it running
Final Consumer Response /* (4200, 19, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is the final updateI drove over miles this past weekend and was in this company's area on 11/21/I even called them the day before to let them know I was coming! I was told they open at 10am on SaturdayI called at 10:30am tosee how long they would be openNo answer, so I left a message, with my name and numberI called two more times up till 3pm that dayIt was hours out of my way to drive there, to there business! This company is a scam! They only want peoples money! They DON'T CARE ABOUT CUSTOMERS!!! I have done everything "they" asked for and keep getting screwed! I will figure out how to post this on the internet and hope to put them out of business for good!
And so far the Revdex.com has been NO help! Acting like go between in elementary school
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Final Business Response /* (4000, 21, 2015/11/25) */
Customer advise us that he will bring the scooter back to our shop for inspection, we are waiting for customer to bring in

Initial Business Response /* (1000, 5, 2015/10/31) */
Our holiday promotion on the website with fully assembled package which customer got is cost $Customer purchased his at $and that is even better than our holiday promotional
price
https://www.powerrideoutlet.com/holiday-sales/pro-spec-xr-yamaha-grizzly-clone-1...⇄ /> Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The online cost includes a $charge for shippingThe item was not shipped, I picked it up from the warehouseThe price should have been only $
Final Business Response /* (4000, 9, 2015/11/03) */
We have not charge customer any extra than we should, customer got a better deal than we have listed on our website

Initial Business Response /* (1000, 5, 2015/06/17) */
Order already shipped, tracking number XXXXXXXXXXXX www.saia.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company had days to ship bike , they
received my check on X-, shipped it X-Also on the I canceled my order which I had a right to do,I have a copy of there policy on that .They now want to charge me the shipping if I return it.They were late on shipping I told them to cancel,BUT THEY DID IT ANYWAY can I GO TO SMALL Clams COURT EVEN IF I can't be there ?
I want a full refund
Final Business Response /* (4000, 10, 2015/06/25) */
Dear customer, order has been shipped see below tracking number for confirmation Shipped By Tracking Number
http://www.saia.com/ XXXXXXXXXXX
Final Consumer Response /* (2000, 12, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/12/21) */
Order has been cancelled
Dec 21, 10:36:PM Processing - Payment Clear and Order Verified
Customer Not Notified
Transaction XXXXXXXXXX has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: XXXXXXXXXX
Payment Method: XXXXAmount: USD (1,664.84) Customer Name: *** ***

Initial Business Response /* (1000, 5, 2016/08/03) */
Customer can check with his card for fraud, this has nothing to do with us
Initial Consumer Rebuttal /* (2000, 7, 2016/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the order was canceled and I received
a credit on my credit card company thank you for your service

We have in stock, waiting to confirm customer if OK to send with extra discount

Initial Business Response /* (1000, 8, 2016/03/14) */
We cannot locate this customer by name, please provide order number
If you need scooter repair, there is way to do so, first is to bring you scooter by to our dealership , you can either ship it back to us if you are out of state or
bring back by person if you with in the stateWe will cover in house labor and parts
if you do not want to bring your scooter back, than we can ship you replacement part after you have complete the warranty claim form
Please feel free to reply back to us

Initial Business Response /* (1000, 5, 2015/11/24) */
Mpis ready to ship to customer, seat is not cover under warranty since customer had the scooter months ago
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I have proof of Emails and call logs that I sent Power Ride a warranty claim the same week I received the bikethe Seat was Shipped defected so that is covered under shipping warranty and / or should be covered because the seat was sent this way
Final Consumer Response /* (4200, 11, 2015/11/30) */
This was the link that I went under when I first received the Bike that it was a Deficit seat these are the Pictures I sent to them showing there was no latch to keep this seat close this is how the Bike was received as a DEFINITIVE bike
Final Business Response /* (4000, 13, 2015/12/03) */
Dear customer your parts ( mp) has been shipped by USPSTracking number: XXXXXXXXXXXXXXXXXXXXXX www.usps.com

Final Consumer Response /* (2000, 5, 2016/04/29) */