Power Ride Outlet

Order is ready and ship, tracking information will be provide to customer tomorrow.

Initial Business Response /* (1000, 5, 2015/09/17) */
Wheel already shipped XXXXXXXXXXXXXXXXXXXXXX

Initial Business Response /* (1000, 5, 2015/11/10) */
All parts sales are final, will only can do store credit for exchange, will not be able to do refund.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They...

told me the would refund the money before I sent it back . Once they received it they wouldn't refund my account. And only will give me store credit. Thats wrong on there part. Not fair to me at all. I dont need anything from that store. Just my money back please.
Final Business Response /* (4000, 9, 2015/11/12) */
We have told customer they can return it for store credit and exchange only, due to the parts sales are all final.

Initial Business Response /* (1000, 6, 2016/06/16) */
Order was shipped on the 13th of June
Shipped By Tracking Number
https://www.rrts.com/ XXXXXXXXX
The shipping company is SAIA. Contact #X-XXX- XXX-XXXX or simply go to the web address provided above to track your order online. Please allow 24...

hrs for SAIA to update the order's status

Initial Business Response /* (1000, 5, 2016/08/03) */
Customer order has been delivered
Shipped By Tracking Number
www.visionexpressltl.com XXXXXXXXX
The shipping company is Vision Express. Contact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order online. Please...

allow 24 hrs for Vision Express to update the order's status
Customer can contact us for any question or warranty need by submit claim

Initial Business Response /* (1000, 6, 2016/02/12) */
Customer already got a upgrade order from us and everything has be solved.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They offered an older model...

MCR-72 and are charging $60 more than the price of a MCR-75 which is what I ordered. Also they have not provided a tracking # or any proof that anything has been shipped. This case is far from being resolved as I have yet to receive any product or refund.
Final Business Response /* (4000, 10, 2016/02/18) */
We will refund customer asap.
Final Consumer Response /* (2000, 12, 2016/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was received after I called and asked to speak with the person listed as contact on their response to my complaint to the Revdex.com. The person on the phone did not even know who I was asking for. Thank you for your assistance with this matter. Please advise others to always check out a company with the Revdex.com before purchasing. If I had done that, it would not have taken nearly 2 months to receive a refund for product never delivered.

Initial Business Response /* (1000, 5, 2015/09/10) */
Customer can get warranty on the purchase as it is part of the purchase agreement, customer just need to follow the step to submit the claim form properly with all the information requested and claim will be process asap.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I HAVE BEEN FILLING OUT WARRANTY, PARTS AND CLAIMS FORMS SINCE JUNE AND HAVE NOT RECEIVED ANYTHING AT ALL FROM THEM. THEY SAID THEY CALLED AND EMAILED ME MANY TIMES AND THAT WAS UNTRUE. I HAVE SUBMITTED VARIOUS REQUESTS FOR LOST AND BROKEN PARTS AND KEEP GETTING THE RUN AROUND FROM THE COMPANY AND SEVERAL TIMES THEY DID NOT EVEN RETURN MY CALLS. PLEASE ASSIST WHERE YOU CAN. THANK YOU VERY MUCH. I WOULD PREFER TWO NEW VEHICLES SINCE I AM HAVING SO MUCH TROUBLE WITH THESE AND I AM GETTING TIRED OF LOSING PIECES AND PARTS, NOT WELL PUT TOGETHER AT ALL APPARENTLY.
Final Consumer Response /* (4200, 19, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
good morning. I have finally, finally received the few items needed, except that you sent me 1 of the chain adjustment bolts/nuts. I needed a few of them, as these are stripped and broken, therefore the vehicles are still inoperable. Since I bought these in June now,,, my children have managed to ride these for a total of 3 hours. Disastrous, and my children are very unhappy. Now the weld on the muffler broke and I had to reweld it back to the frame on my own. We are very unhappy with this whole thing.
Final Business Response /* (4000, 21, 2015/10/06) */
Warranty claim parts already shipped to customer. Customer can let us know what else is needed.
Sep 29, 2015 1:20:37 PM Complete
Customer Not Notified
Dear customer your parts ( chain adjustment bolt, side vent cover, screw caps) have been shipped by USPS. Tracking number: XXXXXXXXXXXXXXXXXXXXXX www.usps.com

Initial Business Response /* (1000, 5, 2015/08/23) */
We send this message to customer below on June 18th to confirm what parts customer need, we need customer to respond for further process.
Jun 18, 2015 12:31:15 AM Complete
Customer Notified
Dear customer, we have review your warranty...

claim but not clear what parts you need, please let us know what parts you need on the claim.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The warrenty claim was filled out correctly and completly.This is the e-mail sent on 7-20-2015:
All information related to the defects were submitted on one claim form the day after the scooter was received.
Attached are photos already submitted with the claim form for the missing handlebar endcap and the broken switch.
I am also awaiting the manual that I never received.
From: Sales Department mailto:[redacted]@powerrideoutlet.com
Sent: Monday, June 29, XXXX XX:XX AM
To: '[redacted]'
Subject: RE: XXXXXX
Please fill out warranty claim form on the speedometer assy and please submit everything under 1 email. At this point, you have submit a lot of information, but they are all separated emails and we cannot put the pieces together.
Power Ride Outlet
From: [redacted] mailto:[redacted]@elesienna.com
Sent: Monday, June 29, XXXX X:XX AM
To: 'Sales Department'
Subject: XXXXXX
Importance: High
I was able to troubleshoot the temperature gauge problem when I removed the broken windshield. The wire from the gauge was not even connected to the thermistor.
I reseated the speedometer cable at the wheel and at the entrance to the speedometer. The speedometer still will not indicate speeds above 35mph. Even though the scooter is traveling faster than 35mph the speedometer stops at 35mph. Unless there is another wiring error that you can suggest investigating, the speedometer appears to be defective. There is no way to safely provide a photo of the defective speedometer while the scooter is in operation. This problem was reported on the original warranty claim.
As stated in my original warranty claim, the light selector switch lever on the right handle bar grip is broken. A photo was submitted with the claim. Also, the switch seems to have no effect on the scooter lights. Regardless of the position set, the lights remain the same.
The chrome end cap on the right handle bar grip was also missing when the scooter arrived. This was also stated on the original warranty claim and a photo was submitted.
I still need the owner manual.
I paid for a pre-delivery inspection. There is no way this could have been done or no way this could have been performed correctly when the speedometer does not work and the temperature gauge was not even connected. Most of the physical damage to the scooter occurred due to the way it was crated. It was my understanding that the scooter would arrive in a metal frame. It arrived in a flimsy wooden crate, and the scooter was not properly secured, allowing it to come loose inside the crate.
From: Sales Department mailto:[redacted]@powerrideoutlet.com
Sent: Tuesday, June 23, XXXX X:XX PM
To: '[redacted]'
Subject: RE: Contact Us Submit Notification- Power Ride Outlet
Dear customer,
Taking picture of the product is very important for us to use as verification and confirmation. Please find a way to do it so we can process your warranty claim.
Power Ride Outlet
From: [redacted] mailto:[redacted]@elesienna.com
Sent: Monday, June 22, XXXX X:XX PM
To: =?utf-8?B??=
Subject: Contact Us Submit Notification- Power Ride Outlet

Thank you for Submitting Contact Us -Power Ride Outlet
Store group: Power Ride Outlet
Store name: Default Store View
Customer: [redacted]
IP: 99.123.168.41
Date: Jun 22, 2015 5:46:00 PM
Contact Information
First Name
[redacted]
Last Name
[redacted]
E-mail Address
[redacted]@elesienna.com
Department
Technical support Department
Your Order #
XXXXXX
Message
I did not receive a manual although one was supposed to be provided with the order. I need to know how to troubleshoot the temperature gauge. It does not move off of `C. What two wires on the back of the speedometer go to the temperature sensor and what is the voltage range? Also, the speedometer still will not indicate speeds above 35mph. I need to know what type oil is to be used. I need to know what type of ceoolant is to .be used. The scooter appears to be running hot. How do you fill the radiator or tank?
Please, don`t reply to this e-mail!
Final Business Response /* (4000, 9, 2015/08/24) */
We have already provide owner's manual to customer by via email, awaiting on other parts to receive from factory.

Initial Business Response /* (1000, 5, 2016/01/28) */
Dear customer, Please contact [redacted] at our office for additional discussion on your case.

WE will investigate the issue and properly refund customer.

Initial Business Response /* (1000, 5, 2015/12/21) */
Customer's order has been refund and cancelled
Dec 21, 2015 10:11:08 PM Processing - Payment Clear and Order Verified
Customer Not Notified
Transaction XXXXXXXXXX has been successfully ACCEPTED by the system. Below is a summary: Transaction...

ID: XXXXXXXXXX Payment Method: XXXX8660 Amount: USD (1,019.90) Customer Name: [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wanted the product I ordered as a Christmas gift and was sadly disappointed after calling and emailing them for weeks when I was told they could not fill my order and would be given a full immediate refund on 12/18/2015. This sure made the holidays more stress full. It is now 12/22/2015 and I have yet to see my full refund they say they have given. I am about to call my credit card company and have this issue investigated as fraud. This is the worst operating company I have ever dealt with in my life. So far I am just out my product and my money and on top of that I had to spend even more to purchase from another company in order to not ruin my sons Christmas.
I will give them until 12/23/2015 to give me my full refund or I am reporting it to my credit card company.

Final Business Response /* (4000, 9, 2016/01/02) */
order has been cancel and refund to customer.
Transaction XXXXXXXXXX has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: XXXXXXXXXX Payment Method: XXXX8660 Amount: USD (1,019.90) Customer Name: [redacted]

Initial Business Response /* (1000, 5, 2016/05/27) */
WE have notify customer by email on daily basis of the order update, the new shipment just arrive on one if the model customer ordered and we should be shipping the order out by after long weekend.
Initial Consumer Rebuttal /* (3000, 7,...

2016/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have only been notified on a daily basis starting this week. I will accept the response when the tracking numbet for shipment.

Initial Business Response /* (1000, 8, 2016/08/03) */
refunded 1149.85 on July 28th to customer

Order shipped
Shipped By Tracking Number
www.visionexpressltl.com [redacted]
The shipping company is Vision Express. Contact #1-800-586-9701 or simply go to the web address provided above to track your order online. Please allow 24 hrs for Vision Express to update the order's status

Initial Business Response /* (1000, 6, 2016/01/06) */
Dear customer, we checked your notes on the account, other than the missing free gift which has been already shipped to you. The only other thing you have mention is the front tire being flat which we provide you the solution over via email. ...

What other questions that you have? And please feel free to contact us directly
Jan 6, 2016 11:39:39 AM Complete
Customer Notified
Dear customer your (gloves, goggles) have been shipped by USPS. Tracking number: XXXXXXXXXXXXXXXXXXXXXX www.usps.com

Initial Business Response /* (1000, 5, 2016/01/12) */
As part of the warranty service, customer can report any issue to us for us to review and we will ship warranty replacement parts to him.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
I gave the warranty department pictures of the damage from shipping. I still have the pictures on my phone. This is only one issue that is unresolved.
The other issue is the moped won't start. I've gone back and forth with their support service trying to trouble shoot the problem. It's been months and my bike still won't start and nobody in my area wants to work on it. I've asked to speak with a manager several times with no response. It's time to end this and take this bike away and refund my money. My next step if unresolved here will be to contact an attorney.
Final Business Response /* (4000, 33, 2016/02/10) */
Customer can file warranty claim and get warranty coverage, we need to know what is the issue and we can help customer.
Final Consumer Response /* (4200, 35, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apparently you don't read all the emails from these sessions because I clearly stated the my bike won't start. Your tech support tried to resolve the issue with no luck. That's the mechanical issue and I am still waiting for the replacement parts that were damaged during delivery. And before you make another ridiculous statement and ask me for pictures, you have them and were supposed to send me those part as of August 2015.

Initial Business Response /* (1000, 8, 2016/07/26) */
Order has already been delivered.
Shipped By Tracking Number
http://www.visionexpressltl.com/ XXXXXXXXX
Initial Consumer Rebuttal /* (2000, 10, 2016/07/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I...

did FINALLY after fighting not them for a month and half receive the quad because they did pay the delivery company. However!! I paid extra for LED lights under it,.,, they r supposed to be red and r pink. They were falling off as soon as we opened it and now r falling off even more. Worst, sloppiest slapped them on with sloppy glue gun job. Also, half of the light don't work and never did. The quad idles way too high and the hand brake doesn't work. I have to pay to get these fixed too. Horrible quality and horrible service. Read all complaints and please believe them. I will be contacting them to complain about this and I'M SURE they will not respond or do anything about it. Horrible, terrible, disposable company, quality and service.

Initial Business Response /* (1000, 5, 2016/04/14) */
Dear customer,
Your order will be cancel and refund with in next 24-48hr, due to you paid by direct debit and the refund will come the same way.

Initial Business Response /* (1000, 5, 2015/08/29) */
Dear customer, we are happy to look into your case and see what we can do for you even your warranty has long pass away. But we won't able to due any refund or return, you had the ATV over 18 months already.
Initial Consumer Rebuttal /*...

(3000, 12, 2015/11/04) */
Our son was very excited and had worked very hard to save up enough money for this power ride ATV. It is a shame that his first major purchase has given him this type of an experience. He has been sick most of his life (he has had a malignant brain tumor since he was five years old) Now he is feeling the best he has ever felt and wants to be a normal kid. Then this type of thing happens to him. At this time we just want to put this whole ordeal behind us and move forward. We would like the amount of the purchase of the ATV $769.90 and the amount of the shipping and mechanical work with adds up to $376.00.
Final Business Response /* (4000, 36, 2016/02/18) */
Customer can contact us tech support department and ask for [redacted], we will do what we can to help customer. please contact XXX-XXX-XXXX and ask for [redacted]
Final Consumer Response /* (4200, 38, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We contacted them on 3-2-16 to try to find a solution like they stated in their last response. Again they want us to pay them more money. We are not willing to pay any more to try to fix this four wheeler that we purchased brand new in 2014 and have not yet been able to use due to issues we have had with the engine.

Initial Business Response /* (1000, 5, 2015/12/21) */
Dear customer,
Order has been shipped since last week, please see tracking information below
Shipped By Tracking Number
http://www.saia.com/ XXXXXXXXXXXX
The shipping company is SAIA. Contact #X-XXX-XXX-XXXX or simply go to the web address...

provided above to track your order online. Please allow 24 hrs for SAIA to update the order's status
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Issue resolved