Precision Moving & Mini Storage

After review of the first complaint we realized the credit card issues were not addressed which we apologize forAfter some investigating we discovered that the deposit taken on the day of pickup for the amount of $was properly recorded, so it unfortunately slipped through the system The refund for this amount will be processed within the next to daysOnce it has been done we will email the customer with confirmation that it was processed so that they will know when to look for the credit I have called the evening number, but the voice mail box is fullAn email is being sent to the customer directly to inform him of the credit that will be processed this week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 My have been hung up on my Precision Movers many times.  I am currently in New York and after having to purchase and additional plane ticket because the first delivery date, which was guaranteed never happened,  I need to know more clarification  as when this will happen.  The final destination is New Orleans, Louisiana. I can be contacted @ [redacted].  The [redacted] cannot force us to guess at the date.  Thank you in advance for helping me with this crucial point.  Waiting, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response does not correctly address the delivery of household goods or credit card charges accurately. We have been promised numerous times that the goods were en route, and we were even given the name of the driver. Obviously that was false information. Charges have appeared on our credit card that were not authorized. A more comprehensive response will follow.

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
the moving company are asking for way more money then what we have agreed upon. they have lied to us about how much our items weigh. and we should'nt have to pay extra money for them taking our things from VA to New York beacause we didnt agree to that (the extra 3000 miles to new york)they was suppose to send it to us. we also didnt agree to send our things to storage. we expected our things to be on the road and stay on the road till it got to us in L.A on 1-**-14. They have kidnaped all of  our belongings. At this point, whenever we get our things I need to check every box to make sure nothing is missing an or damaged before they get any more money from my husband and I. the price they are asking for is outrageous!! because of this we had to spend a lot of money on extra clothes, air mattresses and all kinds of personal items. with all the movers have put us threw, there services should cost very little or nothing at all. so im rejecting to there response.
 
Sincerely,
[redacted]

We are Precision Movers. The job was booked by a broker called The Moving Company (see attached), we are working based on their ruled ans regulations and our tariff.  The customer was picked up on January **, 2014.  The customer was supposed to move only 25 items per the attached inventory...

list. On pickup, we retrieved 79 items.  Normally delivery to this area takes about 7 to 14 business days. Business days consist of Monday thru Friday and exclude holidays. The space  we reserved for the shipment resulted in not being big enough since the customer ended up sending 3 times the inventory list on the estimate. Because of this, we could not ship the items immediately as intended. We had to wait for space to be available to go to the Louisiana/Texas area.  We spoke to the customer about 5 to 6 times regarding the delivery.  Based on the paperwork from the moving company, the customer's delivery window ranged from 1/**- 1/**/2014.  Since the earliest date to receive delivery was 1/**/2014, 14 business days from this date is actually 1/**/14.  Everyday after this date is eligible for  a $20 per day allowance from the bill. 
 
At this time, the shipment is scheduled to be delivered the following week between the estimated date of 1/**- 1/**. When the truck does arrive at the customer's home, we will make the deductions from the balance due. It is unfortunate that the delivery was delayed, but we were not expecting to pick up 3 times the estimate resulting in the inability to ship the items on the first truck. Our movers will do their best to satisfy the customer when they arrive with their shipment in Louisiana.
 
 
 
Thank you, 
[redacted]

The customer claims that we were supposed to be there on 8/**/14, I have attached a copy of his order from the broker which shows that the pickup dates ranged from 8/[redacted]8/**.  We arrived to pickup his shipment on 8/**/14.  The customer was sent an email on 9/**/14 letting him know when the...

driver would be making his delivery and the date that he arrived in California. At this time, the delivery has already been completed. If there are any questions, please feel free to contact our office. 
Thank you, 
[redacted]

We are aware that we are late for delivery for this customer.  A discount has been promised and will be upheld.  It is very difficult to find a carrier that will deliver to this area, which we were not aware of when the move was assigned to us from the broker.  Since we have finally...

found a carrier to go to this remote area, delivery will be in 7 to 10 business days.   As for the issue with the credit card, when the card information was given it was processed at the [redacted]e moment.  When we process cards, we retrieve an approval number which means that the transaction has gone through.  However, we still need to do an imprint and signature for the transaction whenever we see the customer at pickup or delivery. Once the imprint and signatures are received then the transaction is considered completed in our office.  I believe this might have been mis-communicated to [redacted] at the time it was being explained to him.

The damage caused to the bed posts were not intentional, the purpose of breaking down the bed was to ship the bed without even more damage taking place to the item if it was left assembled. The fact that it was damaged is unfortunate, but the facts of the case are that the insurance is only .60/lb./article.  If [redacted] felt the bed was worth more than the free insurance that came with the move, or felt uneasy about the dis assembly of the bed than it is relevant that additional insurance was purchased, because if it was then the payout would be different because the coverage would give back more money. It is apparent that this complaint will not be resolved because the customer is not satisfied with the insurance coverage regardless of the fact that she did not purchase additional insurance for the move.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  After a two month delay, we have finally received our household goods and although we are still in the process of unpacking, what we have unpacked appears to be in fine condition.  We are still waiting for the refund to appear as well as the discount the company has mentioned.  Once the refund and discount are indeed processed, we will consider this matter as resolved.
Sincerely,
[redacted]

The truck has already left and is on the way to the customer. Delivery is scheduled to take place between Tuesday and Wednesday (8/*-8/*).  [redacted] has already been updated that the truck is on the way to her, per the dispatcher.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I do not accept the business [redacted]s response for the following factual reasons:
1. First of all, my case with Budget Van Lines started with [redacted], who received most of the evidence and was giving the evidence, pictures of my boxes are crashed in, the request for a weight from this carrier which is required by law, which Budget follows and MY CONTRACT states would happen and that I am entitled to 15% of the weight under 2000 pounds, my weight prior to this move of the exact same load minus the coach was around 1350 pounds( I would have gotten a larger discount off of the weight) Budget and my contract with them stated it was 15% discount, my documents, I never received a copy of the final documents from Precision and I did not SIGN them either, my initials were written in by this last driver (I did not initial either), Budget is comparing the documents, Precision committed fraud and I do not take that lightly. I took several pictures of the smashed in and thrown around boxes--all of this was given to Budget (of course I have copies too). [redacted] was giving all information to the [redacted] of the company.
2. The [redacted] also transferred the documentation that I signed with Precision and compared it to my Contract with Budget. [redacted] of Budget Van Lines called me and determined that Precision still owed me the exact same amount of money 45.00 PLUS 1.80 for the total of 15% to be accurate for my discount that Precision tried to unethically jip me out of. Precision is unethical and I did not have to demand anything, [redacted] called me because of Budget's policy and my contract with them and they are following [redacted] standards. THE [redacted] OF THIS COMPANY PRECISION is wrong and unethical. Budget---[redacted] extension [redacted] told me that he determined that I was correct and owed this money for my total 15% discount and that they would in turn go after Precision for that same amount of money to be reimbursed. So I proved my point here and that this Precision [redacted] is unethical and dishonest.
3.  To make sure that I got the claim for any damaged belongings or missing items he emailed it to me and I am aware that I have up  till 9 months to make a claim. I have 19 boxes to go through, which will take some time to go through. I am hopeful that the [redacted] and Budget both press criminal charges for fraudulently signing my name of the final documents that I never got a copy of and falsifying my initials too. This guy is a crook---Period. I do not recommend anyone doing business with this company for the above reasons.
4. His apology is lame and insincere. Anyone who does not keep their word in business, does not follow the law in documentation or follow [redacted] legal requirements, sends drivers who are constantly late,arrive a week later with [redacted] having to track them down with a date and they still arrived several hours later than expected, throw your boxes around with valuables in them like they are nothing, BUT TAKE YOUR MONEY AND RUN and JIP you at the same time, are not ethical business practices or standards. NO ONE DESERVES to be treated the way I have been treated (the customer) and get away with it. I will not let this company get away with it. Period. His attitude STINKS! I PAID FOR A SERVICE. His emotional maturity is reflective in his arrogance and prideful actions in how he runs his corrupt and unethical business. Egged someone on. GROW UP and FACE reality that you have POOR BUSINESS practices, HORRIBLE CUSTOMER SERVICE, Take advantage of customers (or try too), and I don't accept your lame and immature apology the way you stated it. You sound like a child in one of my classes. I think that I stated that to you before. You lack maturity for an older man and you lack wisdom too. If you were a kid in one of my classes, I would be calling your parents telling them you raised this kid wrong. In essence, do not do business with this unethical company that not only disrespects women and customers, but operates dishonestly, treats you horribly, wants a tip when the drivers do not deserve it, and does not follow the LAW. The DRIVER has an obligation to ME THE CUSTOMER to follow the law, not do his own unethical thing that you tell him to do. Something is wrong with you [redacted] [redacted] and the driver. Again, do not do business with this company it is unethical to the max. You [redacted] [redacted] have an obligation to follow the law, and you do NOT. Again, do not do business with this company. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

When the customer called the office to inform us about his delivery, he stated that  someone had taken all the jewelry. We advised the customer that he must file a police report for the missing items presumed stolen. Our insurance policy does not cover jewelry, which is why we tell our...

customers not to ship jewelry. Please also see the attached release the customer signed about the shipping jewelry.  The pickup and delivery crews that handled the moves do not smoke cigarettes, so how cigarette butts got into the shipment, we do not know.   On pickup and delivery a complete inventory check was done. The customer already had a claim form mailed to them on 3/**/14 after we spoke with them after delivery. The claim form has been received is currently being processed, the customer should receive notice within 30 days of receipt.  We understand that the customer is upset and wants compensation, however compensation will be decided based on the limited liability that comes with the move. The customer also has the option to file a claim with a third party insurance agency, if additional insurance was purchased.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

After reading the consumer'e reason for rejection, it is not valid.  This move was based on the weight of the shipment, with the actual weight. With the scale receipts provided.  The customer did not even pay the balance of $1644.01 that was due, on $1027.00.
the paperwork nor the customer ever stated that this was supposed to be a direct move, if so the customer would have stated they were ready to receive delivery from 1/**/14 which was the date of delivery instead of 1/**/14.  the customer states that she feels she shouldn't have to pay for her items to travel to NY , there is no charge for this. We are based in New York and our address is all over the contract.  As a reminder, the delivery window to this area is from 7 to 14 business days from the first date of delivery.  as previously attached, the ready delivery window was from 1/**- 1/**.  With such a window, it gave absolutely no indication of a direct delivery.  The delivery to the customer was completed on 1/**/2014 with no problems. To say that we kidnapped the furniture is completely untrue and considered slander.
 
Attached is a copy of the contract which shows our address where we are located and the delivery time frame.  If there are any questions, please feel free to contact me. 
 
 
Thank you, 
[redacted]

[redacted] signed for a guaranteed delivery date between 7 to 14 business days on the bill of  lading on the day of pickup. The items were picked up on 11/**/14, 14 business days from this date ( which excludes the weekends and holiday) is 12/*/14, which is the day the items were delivered to...

him. As for the different delivery times, we always provide an estimate delivery date and inform the customer that they will know when the driver is coming 24-48 hours prior to arrival. To address the mess that was left over, we apologize for any mess that might have been left by the movers, although since there was no unpacking done by them, only removal of the blankets from the furniture, it is not sure how a mess was left to begin with. For any scratches or damages received by the customer, he can always call the office to file a claim form damages, a claim form will be mailed once notification directly from him is received. The time frame to file a claim is 9 months from the date of delivery.  If there are nay questions, he can contact us directly

What [redacted] failed to mention is that the claim went specifically by weight. There is no record or acknowledgement of additional insurance purchased.  All items were based on the limited liability signed for on the of lading and outlined within the estimate details, the liability coverage...

is asked for on the claim form and stated in the determination letter.  What was also failed to be mentioned is the reason why the claim form was sent again is because she did not return it with a notary stamp or seal imprint from a notary. All that was present was a license number and a signature. We expressed to her that this is not sufficient. She debated with us back and forth about it, but finally sent it in.  The customer states that she had furniture missing, but still to date even when she filled out the claim form, she never stated that furniture was missing. Information supporting these facts have been attached, including the determination letter and explanation to the figure offered. To suggest that we would re-sell her things is outrageous. these constant attacks and and ill informed statements and complaints have been going for months with the customer.  The customer's claim has already been completed and we are waiting for her to either accept of decline. Please contact us if more information or documents are needed.

I used this company to move me in and out of an apartment - and storage for a month in between. Not only were they late, and took the entire day to move relatively little furniture and 60 boxes that I had pre-packed, but the remaining items that they did pack, they broke nearly $8,000 worth of items - including valuable art work. I have submitted photos and repair invoicing to both the company, the Revdex.com and my credit card company - as proof. Do NOT use these people. Even the workers there, especially Daniel, said that they get lots of complaints and this happens all the time.

When we scheduled the customer's delivery, it was before the truck had issues and we were currently on schedule. When the truck broke down, we informed [redacted] immediately.  Unfortunately the truck ended up in the shop for many days.  Everyday while the truck was in the shop, we...

would call from our base office in addition to the driver asking the repair personnel how much longer we had to wait for the truck to be repaired. With every update we received, we informed the customer.  IT is unfortunate that everyday they gave us a different answer, which in turn we forwarded to [redacted].  As far as notification, [redacted] was informed about the delivery window by our office personnel [redacted] at ext. [redacted].  There was not a time when we did not inform her of the issues.  On 6/**/14, when the truck was finally on the way after being out of service in North Carolina, it did break down again.  When [redacted] called us, we had just found out the truck broke down and never got a chance to inform her. It was within minutes of each other when the driver called the office to let us know so we could find him another tow trucking company. 
At this point, [redacted] said she did not believe anything and said that our company has been lying the whole time and informed me that she would file a Revdex.com complaint. I explained that I could send her copies of the receipts for the time periods which we had to wait for the truck to be repaired.  She didn't care, and hung up.  
The truck was maintenance immediately, and the delivery was done the very next day. As far as the terms and conditions of the contract, the delivery window is 7 to 14 business days from the earliest date the customer can accept delivery. The delivery window began 6/**, the items were delivered 6/** on the 9th business day.  We have uploaded copies of the receipts and signed bill of lading from delivery. Please give our office a call if more documentation is required.

The customer has stated that she received a different price when her things were already loaded onto the truck.  From what was made clear to our office, is that the customer was only supposed to have 45 pieces in her shipment, the crew picked up 76. This is almost double the amount of items than what was inventoried on the estimate.  So the customer was charged additional.  Also the customer was not present herself on pickup. Someone else was there on her behalf to sign for and oversee the loading.  We cannot speak for the representative as to why they did not directly inform [redacted] of the change.  The update was provided to Agility Van Lines, who contacted [redacted] about the balance of her move.  When [redacted] things were first shipped, they were sent with the initial information before we were updated with a new phone number, this is why the driver was unable to contact her until the day of the move, even though we did tell her the Thursday prior that the truck was due to arrive the upcoming Monday.  It is also understandable that since she received a different delivery window before why she wasn't fully prepared, but then since she was told two business days before, she did have the opportunity to get the funds ready for delivery.
 
[redacted] has made our office and Agility aware that she is missing items from her shipment, and we have performed a warehouse search for the missing items. At this time, we have not recovered anything related to her shipment.  For the damages, we have not received an official report before this complaint.  We have been advised that all claims are reported to Agility Van Lines, however if more assistance is required from us while we continue to look for the missing items we will gladly assist. 
 
Best, 
Rashidah J[redacted]

It is unfortunate that the customer suffered damages during the move, which is always a risk when transporting items cross country. [redacted] is complaining about the amount bring offered for her claim, but it is based ob the limited liability that she signed for on the day of pickup for .60 per...

pound per article. So all items not packed by the owner are paid for this way. We have attached a copy of the determination letter which explains that it is based on the limited liability level, and breaks down how all the items are reimbursed.  The reason why the recovered items were shipped to [redacted] is because #1 considering the distance of her address from the office and the current shipping schedule, it was the quickest and most logical way to get the lost box to her.  If she feels as though the items were damaged during the transport while with fedex, a claim can be opened with them as well.  If the customer still chooses to accept the claim, it will remain open for 6 months, then her claim will be closed due to inactivity.