Precision Moving & Mini Storage

Review: This is directly related to complaint #[redacted] filed on 7/**/14 on The Moving Company Inc. The [redacted] of Precision has threatened physical aggression toward me and my daughter. At this very moment my things are being held hostage, and I have no idea where it is except Precision's [redacted], telling me it never left New York despite the fact that The Moving Company told me it would arrive in New Orleans no later then 7/**/14 and even most likely would arrive earlier. I booked the plane ticket almost 2 weeks in advance. On the scheduled arrival date as stated in the other complaint I called The Moving Company and Precision. Precision told me my items were in transit and would arrived at a delayed date of 7/** and that as long as they got $600.00 cash, they had nothing to do with The Moving Company. The Moving Company harassed my family endlessly, all through the weekend of 7/**-7/** after I called them on 7/**. They even tricked me and put me on a three way with Precision, and that dispatcher told me that my items would be delayed if I did not reverse the complaint and The Moving Company was so worried about protecting their deceitfully good reputation that they issued me a refund in the amount of $400.00 in order for me to reverse the dispute and tortured me and my family, Saturday, from morning to dusk because they said they only had 24 hours to get that complaint removed. I refused. I maintain the dispute filed against them with the bank and won. Then Precision told me the 2 companies worked out a deal and upon arrival I was to pay $140.00 to Precision. The representative from Precision told me $400.00 was to be taken off my bill along with a $60.00 credit for the 3 business days it was late with a guaranteed delivery of 7/**//14. I owed a total of $140.00 per Precisions instructions in cash. I was still very upset but satisfied that the price reflected all the abuse and horrible business practice. On 7/**/14 the truck did not come, and I called Precision and the [redacted] told me I will NEVER see my things again unless I pay the $400.00 to The Moving Company and $600.00 after that in cash to them. I asked him to explain and he said my things will be destroyed anyway and hung up. The [redacted] said my things were in his warehouse in New York the whole time and to this moment never left. Yet, the have a $585.00 deposit still. Currently, I am in New York waiting to see my cardiologist on 7/** as I am worried that the 40% of my heart that works has deteriorated. Having moved across the US over 30X in my lifetime I am well experienced in this and understand what the realistic expectations are of a move and to be prepared. My daughter is a single mother of an 8 year old year old and I am a 76 year old widow. These few items I have waited a lifetime to give her and the sentimental value of its content is priceless to me. I am an honest woman and did everything they asked and now I am petrified I will never see my history again. I don't know what else to say, except that if you do not help me my things will be lost forever. Sadly, it is such a small amount, but it is mine. Please call me if I can help in any way to solve this [redacted].Desired Settlement: To have my items delivered immediately during normal business hours as the [redacted] told me I will come when I get there regardless of what time it is. I want the move for free to offset the additional round trip airfare I had to pay because of them. Cardiologist problem is also a major point. Thank you, [redacted]

Business

Response:

The delivery for this move has already been completed per the dispatcher. Delivery to the customer's area is 21 business days from the earliest date which she can accept delivery which is 7/**/2014. 21 business days from this date is 8/**/2014. The price of her move has never changed, it was always the [redacted] as the estimate. The customer has already disputed the deposit to the broker, she also disputed ours but reversed it stating it was a mistake, The balance to be paid on delivery was $600.00 by cash or post office money order which was made clear to both the mother and daughter pertaining to this move.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My have been hung up on my Precision Movers many times. I am currently in New York and after having to purchase and additional plane ticket because the first delivery date, which was guaranteed never happened, I need to know more clarification as when this will happen. The final destination is New Orleans, Louisiana. I can be contacted @ [redacted]. The [redacted] cannot force us to guess at the date. Thank you in advance for helping me with this crucial point. Waiting, [redacted]

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Sincerely,

Business

Response:

The truck has already left and is on the way to the customer. Delivery is scheduled to take place between Tuesday and Wednesday (8/*-8/*). [redacted] has already been updated that the truck is on the way to her, per the dispatcher.

Review: I contracted Agility Van Lines Out of Ft. Lauderdale, Fl. to move me. They quoted me a price of 1450.00. On 8/**/15 Pecision came and picked up my stuff. I was not there I was already en route to CA. I had a friend wait for the movers. After they loaded all my stuff they changed the price to 3,000 dollars. At that point I had no choice as I was not there and my friend did not know anything about the price. I have called Precision and Agility numerous times They state that they have 7-21 business days to deliver my stuff, and that the price is based on cbft. Up until two weeks ago the company stated that my things were en route that I will get my delivery between 5-7 business days. On 9/**/15 I called and spoke to the dispatch supervisor who stated that my things were still in a warehouse in NY, which means that the company lied to me every time before that date. It is now 9/**/15, and I have still not received my things. I am beyond stressed out. This experience has been a nightmare. I have had to spend money I hadn't counted on buying things I already have but can't get to. I am worried about the extra 1500.dollars that I have to come up with that wasn't planned on. . At this point I don't even know if I'm getting my stuff back. I hope you can help me.Desired Settlement: I would like my things delivered as soon as possible. I want a complete refund and reimbursement for the extra things I had to buy because I didn't have access to my stuff. I want this company to be held accountable.

Business

Response:

The customer stated that she quoted a price of $1450.00 which is what have had on the paperwork upon pickup for [redacted] move. However, this price was based on a inventory that only detailed 45 pieces. When the movers arrived at her location, they retrieved 76 pieces in total. This is almost double the inventory. Since [redacted] price with Agility is based on cubic feet, this is how she was charged for the additional volume that her shipment occupied. Her information was provided to Agility with the new information from the pickup. She was then provided a revised estimate from a Agility Van Lines Representative. The total move came up to $2110.63 Although the communication for the delivery was unfortunate, the customer did receive delivery on October **, 2015. Please see the attached paperwork wit the customer's signature for the date deliver was received, and the inventory retrieved and delivered. Please note page 3 on the estimate that states the delivery window for the distance of miles [redacted] move falls under. Attached are all the supporting documents pertaining to this move. Please feel free to contact our office if there are any further questions. Thank you, Rashidah J[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Precision did give me a different price when my things were already loaded on the truck. When I called them I was informed that it would be 5-7 business days. My things were picked up n 8/**/15. I called numerous times thereafter and I was always told the same thing, that my things were en route to CA and it would be 5-7 days. On 9/** I called and spoke to the supervisor of dispatch who stated that my things were still in a warehouse in NY. This company lied to me from the onset. My things were finally delivered on 10/**/15. I was not given any notice. I received a call 1 hour before delivery, which was very stressful because it was a holiday, and I had to go to the bank. The drivers stated that they did not have my new number despite the fact that I called and left it several times. My things were delivered by a different company, and many of my things were damaged and I'm missing a few boxes and a coat rack. I called and asked for these items. I was told that the company would get back to me. I have not received a call back thus far. I have pictures of the damaged goods.

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Sincerely,

Business

Response:

The customer has stated that she received a different price when her things were already loaded onto the truck. From what was made clear to our office, is that the customer was only supposed to have 45 pieces in her shipment, the crew picked up 76. This is almost double the amount of items than what was inventoried on the estimate. So the customer was charged additional. Also the customer was not present herself on pickup. Someone else was there on her behalf to sign for and oversee the loading. We cannot speak for the representative as to why they did not directly inform [redacted] of the change. The update was provided to Agility Van Lines, who contacted [redacted] about the balance of her move. When [redacted] things were first shipped, they were sent with the initial information before we were updated with a new phone number, this is why the driver was unable to contact her until the day of the move, even though we did tell her the Thursday prior that the truck was due to arrive the upcoming Monday. It is also understandable that since she received a different delivery window before why she wasn't fully prepared, but then since she was told two business days before, she did have the opportunity to get the funds ready for delivery. [redacted] has made our office and Agility aware that she is missing items from her shipment, and we have performed a warehouse search for the missing items. At this time, we have not recovered anything related to her shipment. For the damages, we have not received an official report before this complaint. We have been advised that all claims are reported to Agility Van Lines, however if more assistance is required from us while we continue to look for the missing items we will gladly assist. Best, Rashidah J[redacted]

Review: I was given a price and signed off on this pricing. When the driver comes to my apartment they said they couldn't fit but they didn't try. The dispatcher calls and tells me he used [redacted] maps to determine if he can fit and decided not to deliver I told them he had my things I paid for this delivery. On the signed paperwork that they refused to give me a copy of but the driver sent pictures showing they were supposed to be in a 48 ft truck but came in a 75 ft truck. I told them they're not upholding their contract and they told me they were going to charge me an additional fee to come to my apartment and I said how can you charge extra for you doing what I paid for. They came back out but the driver didn't attempt to come in they just parked and said he would have to carry it from the front. I asked him how would he be able to do that when he's by himself? He tells me he'll have someone else come help but I need to pay him first then he will call them to help and that if it goes past 4 Id have to pay extra. I asked why would I pay more when it's already 2 and I have to wait for your driver to come. The driver left after I offered his payment that was initially given he walked out my apartment and left. I asked where is he taking my things he directed me to call the company to find out. I don't have my things, I don't even know where they are because the company didn't answer afterward. I'm hoping it's in storage and if so I shouldn't be charged for a storage fee when I didn't agree to it being put in storage and if it was taken back to NY I need my first payment back because it was not delivered.Desired Settlement: As a result I would like my things at the price and discounted. They were a week late with my things and then they didn't deliver them after being late so I now have to wait longer. Therefore, the price should be lowered due to the stress and illegal actions this company has done.

Business

Response:

The delivery for this customer was made on 10/**/2014. The shipment was already on the way to the customer when the complaint was made. Since delivery usually takes place between 21-28 business days from the first date the customer is ready from delivery, it was made in a timely fashion per the terms and condition of the contract.

Review: We entered into a contract to move our son and family from Meadville, PA to Lubbock, TX. The movers came 7/*/2015 [a day late] to pick up the furniture. The contract was written stated the expected arrival date was 7/** to 7/** in Lubbock. They did come as promised so I called to see where they were. The man did not know, said he would find out and call me back. He did not call. I called again on 7/** and talked with Simone. She was snotty and said the 'contract said 3 to 21 days... read your contract!'. She promised to call me when she heard from the driver...never called. I called again on Thursday 7/** and she said she would find them and call me right back. Never called. I called her on Monday 7/** and she said she couldn't 'raise' the driver, was maybe out of range. I told her I wanted to know exactly where the truck was and she ignored me. I curtly explained that this family had been without furniture since their arrival in Texas...no beds, no TV, very few clothes...and they have two children. She didn't even say she was sorry, instead said it wasn't her fault!. My son called shortly after and talked with a man and the woman. They said he would just have to 'be patient'. We would like the furniture delivered post haste and 40% of our money back! Thank you...Desired Settlement: furniture delivered and 40% reduction in bill...we have already [as of 7/**/2015] paid our bill in full. We would 40% back!

Business

Response:

First we would like to state that the pickup date was in fact July *, 2015. However, the delivery date recorded is not what is mentioned in the initial complaint. Attached are copies of the bill of lading, order for service, and long distance sheet for delivery information. On the documents, the following is listed:Bill of lading: Agreed delivery date states 3-21 business days - no specific date.Order for Service: Agreed delivery window: First available in box 1 is 3 - last available in second box is 21, meaning 3-21 business days. Long Distance Moves Form: In the middle, there is a section that specifically asks when the customer can receive delivery. Directly under this in bold writing it states that it can take up 14 business days for east coast deliveries and 14-21 business days for east to west and west to east deliveries. The customer stated the earliest date to accept delivery was 7/**/15. From this date the latest date if need be to make delivery is 8/**/2015. I would also like to specify that this delivery time frame only includes the days Monday thru Friday, it does not include weekends or holidays. After August **, 2015 if delivery is not received then there is a $20 per say allowance, that is deducted everyday until delivery is received. This customer is moving to Texas, so they would fall under the east to west delivery section so the delivery window is 3-21 business days. To address the customer's concerns about Simone, we apologize if her tone (alleged) was taken out of context. Unfortunately, since this is the busiest time of the year, over office is flooded with phone calls. Although we do our best to get to everyone, sometimes we cannot get to everyone the same day. At this time the items are already on their way to the customer, the expected delivery time is today August *, 2015 between 2PM-5PM local time. However, considering we are within the delivery window, no refund is due at this time. If there are any questions, please contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There have been more calls since I initially filed my complaint. We have discovered that we a] were not told the whole truth and b] were told several outright lies! After demanding to know where the truck was I was told two days in a row that they could not 'raise the driver'. Last Thursday [July **] I again wanted to know where the truck was. I was told that the furniture was actually in 'storage' but would be on the way 'tomorrow'. We were never informed it would EVER be placed into storage, just as we were never informed it would not be delivered in the truck it left in. The furniture was indeed delivered August [redacted] at 8pm. When asked why it took so long the driver inadvertently told our son the furniture was in storage in CALIFORNIA for two weeks. Our son expressed his surprise at that and the driver said they often do that. The driver and helper were very courteous and helpful. We feel that with all the false information, time, lies, and omissions associated with this move we must have 40% of our money back. Had we been told upfront about the length of time it would take, instead of telling us the [redacted] through the [redacted], we probably would have sought another company to help us. But then they knew that, didn't they...?

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Sincerely,

Business

Response:

To address the concerns for the items being placed in storage: All moves, unless they are being delivered directly from pickup are placed in storage. This means the items are here in our warehouse waiting for the truck that goes to their area. This term is called storage in transit, it is often confused with the normal "storage" term which is when items are placed in a room for period of time. This was not the case. His items were on standby waiting for the truck to return to go out to his area. We have spoken to the driver in regards to why he would tell a customer whom was being delivered to Texas that was never ever shipped to California that his items were in storage in California. The fact is that the items were in storage at our warehouse located in New York, where our office is addressed on all pages of the contract. Based on the conversation we had with the driver, he apparently did not understand exactly what the customer was asking. Other moves that were on his truck were from California, and had nothing to do with [redacted]'s move. We apologize for this, and any further distress it may have caused. At this time, no refund is due to the customer. The move was delivered on time, the service was provided as contracted. It is unfortunate that the time frame was not further paid attention to, although specified. However the time frame from booking was not provided by us it was provided by the broker whom with the move details were initially originated. If there are any other concerns that the customer would like to address, please fee free to contact us. Regards, Simone T[redacted]