Precision Moving & Mini Storage

The customer was delivered on 7/**/2014, and has received all of her shipment. However since the customer said she had to wait for the money to be returned to her account for the money order, she gave us an imprint of her credit card to charge the balance due from the payment of $680.00. As of today...

7/**/2014, the card has not gone through. We found out from the credit card company that she reported the card lost/stolen. Since she has yet to return our calls or emails, we have noted her account with theft of services and will seek action within the legal time limit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Precision did give me a different price when my things were already loaded on the truck. When I called them I was informed that it would be 5-7 business days. My things were picked up n 8/**/15. I called numerous times thereafter and I was always told the same thing, that my things were en route to CA and it would be 5-7 days. On 9/** I called and spoke to the supervisor of dispatch who stated that my things were still in a warehouse in NY. This company lied to me from the onset. My things were finally delivered on 10/**/15. I was not given any notice. I received a call 1 hour before delivery, which was very stressful because it was a holiday, and I had to go to the bank. The drivers stated that they did not have my new number despite the fact that I called and left it several  times. My things were delivered by a different company, and many of my things were damaged and I'm missing a few boxes and a coat rack. I called and asked for these items. I was told that the company would get back to me. I have not received a call back thus far. I have pictures of the damaged goods.
   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer's main complaint are that she waited too long for delivery, she was overcharged, and was mistreated.   After completely reading the complaint, it is most unfortunate that the customer feels cheated, however after review of the facts of the move our position is as follows:
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The customer stated that we added additional packing materials to her move, but that they were false and we falsely charged her for them only to remove the fees later because sh refused to pay for them.  I have attached a copy of the original bill of lading which shows no such charges were ever added then to be removed in a false discount.   the customer stated that she demanded a weight slip, but she initialed and signed for the final price to be determined by cubic feet. Her move was at the minimum provided by Budget Van Lines, so her price remained exactly the same.   She also states that she was not updated about the delivery time frame. Budget Van Lines personnel perform their own updates with the customers via phone and email to update the customers from their office.  this is how they provide their updates and customer service.   Even if [redacted] did not receive an update from us, she would've have received the same information that would've been provided to her from Budget Van Lines, Inc. 
When [redacted] called on the afternoon of February **, 2014, I spoke to her myself and called her driver to get an update for her.  I spoke to the customer that the driver was currently delivering where there was an unforeseen delay at that delivery.  the driver was still unloading the shipment in Santa Fe, NM, which I informed [redacted] of.  She then informed me that it was 3 hours away from her.  I gave her an ESTIMATED time of when the driver would be finished with his previous delivery before he would begin driving to her.  Based on this information we ESTIMATED around what time he would arrive at her home. I advised her since it would take such a long time, if she had any errands to run she was free to do so since he was such a ways away.  While estimating how long it would take the driver to get there since he could not give me an exact time, stopping to get fuel or running into traffic from Sante Fe, NM was not taken into consideration when trying to determine how  long it would take for the driver to arrive at her home. 
To address the issue where the driver was rude to her.  we do not condone rude behavior, and there are consequences for such, however this does not give customers the right to treat driver however they want either.  while on the phone with [redacted], she was very agitated and a bit rude herself, although she did not receive any rude tones, attitude or behavior from the office, there is no telling what was said to the driver on delivery.  the driver is very professional and courteous and we do not receive complaints about him.  the fact that there was an exchange between them is unfortunate and has been addressed, however in all fairness I am positive that whatever might have been said was a reaction to the tone and attitude that [redacted] was already displaying before his arrival. 
To address the issue with receiving payment before the items were unloaded: it is very understandable to see where [redacted]'s opinion lies in this instance.  Considering the communication issue between her and the driver and anticipating his arrival her hesitance to pay him before seeing her items. However, it is listed on the same contract which she signed that payment must be relinquished to the carrier before the items are unloaded.   
If there are damages to [redacted]'s items, the proper way for reimbursement is to file a claim, a claim form has already been sent to the customer.  We hope that this issue can be resolved soon.  We would like to apologize for any mistreatment that she has received.  Again we do not tolerate our employees engaging in argumentative discussions or going back and forth with customers. We always advise them it is either best to not perform the move or complete the delivery as quickly as possible and avoid any disrespectful dialogue with the customer.  As stated before, sometimes this cannot be helped if an employee is presented himself with a disrespectful manner or tone. We are all only human and can only endure but so much before the need to defend and speak for ourselves. 
the fact the it took so long to unload her shipment, was also because they were looking for her rugs which were located closer to the front of the trailer.  the fact that the movers took the time to look for her rugs shows that they were trying to complete her delivery and provide her with a service.  The fact that they are being called disrespectful names in a complaint where they cannot defend themselves also says a lot what might have gone on on delivery from [redacted].  
At this time we are waiting for the claim form from [redacted] to address whatever damages she may have. 
Please also note that per the estimate from Budget, her balance was supposed to be $1092, and only $979 was collected.  Delivery for the move was done within the 14-21 business days guaranteed on the contract.

The delivery for this move has already been completed per the dispatcher. Delivery to the customer's area is 21 business days from the earliest date which she can accept delivery which is 7/**/2014. 21 business days from this date is 8/**/2014.  The price of her move has never changed, it was...

always the [redacted] as the estimate.  The customer has already disputed the deposit to the broker, she also disputed ours but reversed it stating it was a mistake, The balance to be paid on delivery was $600.00 by cash or post office money order which was made clear to both the mother and daughter pertaining to this move.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
First I want to state that this company is TOTALLY UNETHICAL. The [redacted] is a con artist, liar and manipulator. Keep in mind that I also filed a complaint with the [redacted] and he had is [redacted] concoct a distorted letter which contradicts his answers here and he continues to lie. He reminds me of the students  that I would have in a Behavior Disordered class which are all [redacted]. This [redacted] is a criminal and does not address anything with truth, because he is a crook. I am an honest teacher with astounding ethics and principals, who stands against criminals like this. I am a member of a nationwide union and I will inform them NEVER to do business with this company and HE WILL LOSE BUSINESS. His word means nothings and his falsifying documents are significant in that he will now be contacted by the [redacted] and THE [redacted] because of his fraudulent tactics, falsifying documents, and forgery. This is sad because this [redacted] and his company are so corrupt and dishonest they should not be in business and I am NOW going to do everything I can to get them out of business.
 
I stated the issues of problems in my complaint he did not address them. First of all what I stated was the truth and he will now proceed to lose business. No 2. I took pictures of what the boxes looked like on the truck. I have copies and so do Budget Van Lines. Budget Van lines will NOT do business with you at all. I am also not going to do business with Budget Van Lines. YOU cannot take money from a customer and not give good customer service and not meet the needs of the customer. PERIOD.  What happened at my home is the truth and I am not going to repeat myself here because you do not KNOW WHAT THE TRUTH is and continue to lie and provide POOR customer service and violate the laws of the [redacted] and this country. You stated you were from Russia, which is a very corrupt country, you should return because this country, MY COUNTRY we do business different, honestly and ethically. YOU DO NOT DO BUSINESS in such a manner.
 
Here are the FACTS as they will be presented to the [redacted] and [redacted] AGAIN: This time I am going to do everything possible to put you in jail. I do NOT have a contract with this company. MY contract is with Budget Van LInes. I will not provide that contract to you because It is between Budget Van Lines and myself. You were (Precision) was contracted with Budget Van Lines to move my things. I had NO IDEA this Precision company existed prior to Budget Van LInes contracting with them. The dates and times I provided in the complaint are true and I have a cell phone and can provide the [redacted] and the [redacted] with the dates and times that this [redacted] called and it was not the way he stated. He is such an unethical business [redacted], but the trucking industry is a very corrupt organization that has always had ties to organized crime, that is why it is regulated by the [redacted] and the [redacted]. I have no doubt in my mind that this company is very corrupt after dealing with them. I am not going to repeat myself in my complaint because the FACTS that I provided are true and I do not need to repeat them. I stand behind MY FACTS because this organization and the [redacted] are liars, unethical and will be prosecuted by the [redacted] and [redacted]. That is OUTSIDE of the Revdex.com jurisdiction. The company has the WORST customer service skills, they are the GREATEST manipulators and liars I have ever seen. I am certain the the driver and his counter part are not legal citizens of the USA and that is why this [redacted] is trying to protect them. I have filed this complaint and with the [redacted] and with Budget because of PROBLEMS with this company that are valid and true. This [redacted] is SO UNETHICAL he has failed to apologize, because of his arrogance, lack of ethics and without CUSTOMERS he will not remain in business. My union is NATIONWIDE and will inform TEACHERS all across this country not to do business with this company. As a teacher, we do not make  a great deal of money so we count every dime and look for honesty in business dealings. This [redacted] did not graduate with HONORS like myself from Graduate School with a 4.00 GPA, he is in a corrupt business not practicing ethical standards, but dishonestly taking people's money and is one of the BIGGEST cons I have ever met and HE BELONGS in Jail. I am certain the [redacted] will see to that as well as the [redacted] pulling his license.
 
These are the FACTS from a TEACHER who is honest and ethical and this company is not. Let me tell you something, go back to Russia and do your business there. This is the USA and companies that are not ethical here do not stay in business because as an American citizen, we tell everyone NOT TO DO BUSINESS with them after a HORRIBLE experience. I want the Revdex.com to know this: I only spoke with this man twice because of the above facts. My phone records prove that. He has NO INTEGRITY, does not keep his word, because he is MANIPULATOR, Liar and criminal and belongs in jail. This is not how we in the USA do business.
The dates and times that I put on my first complaint here still stand and can be proven. I have phone records. He did not keep his word in showing up on the agreed upon date. No one will want to do business with a company that puts customer out and does not show up when they are supposed to. Look at the date I first put into my complaint it matches the date and time on my phone records
Secondly, the other facts I put into the complaint still stand as true. I am the customer and the customer is right. He lied ALL THE WAY TROUGHT THE second paragraph. That is of course if he can count down to two. I did not speak to him prior to the truck coming to my residence, other than the week prior that is above and can also be proven by ATT phone records. He (the [redacted]) called my residence when the driver had arrived at 7 pm, 5 hours late from the arrival time. The [redacted] is a TOTAL con artist. He stated to me that I should pay the 45.00 and that he would go over the billing with me later and correct the situation. I wanted my belongings and I KNEW I would handle this through Budget Van Lines. I thought why would he want me to pay the 45.00 NOW if he was being ethical. I told him that I would pay the 45.00 even though I do not owe him this money.  The driver was intimidating and rude.  This is totally unacceptable behavior from this company. I don't care if the driver was tired, I don't care if he had worked all day long. That is NOT MY PROBLEM. His job is to be polite, do what I tell him to do with regard to my belongings, which he did not do. What happened was he stood in my kitchen and we exchanged money. I got a call from the [redacted] at the same time the truck arrived because I am certain the driver called this [redacted] to let him know he had arrived at my home. I had a money order from my bank, which they almost did not accept. The driver gave me a hard time about the money order and was extremely rude.  I called the [redacted] to tell him that the driver was not going to take the money order because it was NOT a postal money order. The [redacted] told him to take the money order. That was the end of that and then the way my things were located all over the truck and on top of things was horrendous. The driver bragged about packing it himself. Again, this is NOT how you do business and obviously this company does not care about losing business and I am certain that it will because I am going to do everything possible to make sure of that. I am NOT GOING TO BE TREATED this way by any company whatsoever. He has not apologized, he has not made an motion to remedy the situation and just keeps lying more and more.
I have pictures of the boxes, I called the police at the time the driver was rude and unethical. He was unprofessional and NO ONE who pays for a service should be treated the way that I was treated. I was called crazy, a [redacted] and when he through the boxes on the kitchen floor that was it! NO ONE IS ALLOWED to treat me or my belongings in such a manner. And the GUY IS LUCKY that I did not have him ARRESTED and prosecuted on the spot. The [redacted] owes me a 15% discount off of the weight. HE refused to give me weight tickets which were requested by me to Budget Van Lines and will verify this as true. I KNEW as a very SMART teacher that my weight which is around 1350 would be a good discount. That makes his statement false and misleading because anyone who is a customer would want the BEST discount off that they could get. It proves he is not credible. BUT HE IS A GOOD LIAR and CON ARTIST. I want the 15% off the discount not off the balance which is what he tried to do. Actually 1098  times the 15% = 164.00 off of the balance, then he added in the 45.00 because he stated that his driver packed boxes. Which did not occur. This guy is a Very GOOD CON, AND CROOK. PERIOD. He will definitely lose business and he is one of the most unethical business [redacted]s I have met. What he did is illegal and unethical.
The [redacted] CONTINUES to lie and not correct this situation. He is now going to deal again with the [redacted] and the [redacted]. I will not take this treatment. I never signed for the shipment, the only signature on the paperwork that is mine is to agree to the 60 cents per pound insurance. That is all. This company is noting but CRIMINAL. Forging someone's signature and initials on documents is a FEDERAL CRIME. That is exactly what he did and the [redacted] and [redacted] will be further informed and this is not your jurisdiction. The driver initialed and I did not. That is illegal and unethical. It is OBVIOUS it is not my handwriting or initials.
I think that this company should be out of business, do not do business with this company, they are unethical, do things illegally, look for ways to cheat you and there are much better moving company's that are NOT located in NY to do business with. I will let the [redacted], [redacted] and Budget deal with this company further. I never got my true discount, this company owes me money, and apology from the [redacted] for this type of rude treatment by this driver. And I will let the [redacted]. This guy (the [redacted]) wants to cut off his nose despite his face, because he is unethical and practices business illegally short changing customers, well then he can pay the price of doing so. The customer is what counts, without customers you have no business. I am not going to be treated by this by anyone, short changed, did not get a weight ticket, did not get the discount off of the weight which would have been: 202.00, instead of the 164.00 minus the 45.00 that you keep changing your mind what it was for. YOU are corrupt, unethical, cheat customers and you are not going to get away with cheating me. For your corrupt and unethical behavior you owe me 202.00 for the 15% discount that would be off of the weight. You should have followed MY REQUESTS and Budget can verify this as true. YOU will not get further business from them because of your mistreatment of me. I will not do any further business with them either because of what happened with you. So YOU ALL LOSE. YOU WILL LOSE FURTHER customers, you will lose your reputation and I will continue to tell people how HORRIBLE you are as a company. I have health issues and did not need this abuse and I also did not need the further stress that moving already creates because I have Diagnosed PTSD. Your mistreatment, the drivers mistreatment will not be tolerated and the [redacted] and [redacted] will handle you further too. IT is in your best interest to STOP lying and to meet the needs of the customer, that is of course if you care about being in business because I do not think that you do by your mishandling of my belongings and your fraudulent tactics and outright illegal practices.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I contracted with Budget Van Lines in LA, California for this move from Brooklyn Center Minnesota and my home in New Mexico at [redacted]. The move is approximately 1369 miles. When the movers arrived on February *, 2014, they were late by several hours and did not get there until almost 6 pm in the evening. These particular drivers, other than being late were ok, although I noticed one of them throwing my things on the truck and I corrected him and told him not to do that. All the BOXES were previously packed and taped by me. The only thing we did is put extra tape on some of the boxes. That is it and included in the price from Budget Van Lines. This company was subcontracted by Budget Van Lines and the contract they have to follow is my agreement with Budget, not my agreement with them (Precision). My items were put onto a large van and separated. I told the driver that I wanted a WEIGHT ticket. The [redacted] of the company called me on February *, 2014 from Precision to let me know that my items would arrive that coming weekend. That would be he stated either Friday or Saturday. I said good, I will be in NM at that time and I need my items. He never called back after that. I thought that the truck would be calling and I hung around nearby on Friday and Saturday to see if they would call and they did not. I called Budget Van Lines on Tuesday because it was a holiday, President's Day and [redacted] the [redacted] was not in and I prefer to deal with him at Budget Van Lines. I told him that they Precision Failed to show up on the weekend that they stated they would show up and to look into WHY they never called and I never heard from them again. [redacted], the [redacted] at Budget Van Lines that I have my contract through ([redacted] told me that he had finally contacted someone at Precision, whom they have contracted this service for my move stated they would be in Rio Rancho on Friday, February [redacted], 2014. I told him that since they delayed the delivery by two weeks and did not keep their agreed upon weekend which was the prior weekend per the [redacted] of the company, I wanted the delivery on the following date, Saturday, February [redacted] 2014. [redacted] was able to secure the date and time between 10 am and 2 pm. When they did not arrive by 2 pm, I called the company in NY and she could not track them down, but stated she would try. I called Budget in LA and I spoke to [redacted] and she stated that she would look into where they were. It was at least another hour before I heard from either Budget or Precision. The girl who was in the office on Saturday that date stated that they were in Santa Fe and she could not tell me the time they were going to be through up there. I was very angry at this point. I called Budget in LA and I spoke with another [redacted] at [redacted] and I was very angry at this point. I told her I had no idea why these people were late. The truck driver NEVER called me and I can prove that by my cell phone calls, since I have a 4G and I keep track of all of my calls and can prove the date and time of calls. I told [redacted] that I wanted a WEIGHT and she told me she would contact the driver and tell him that. I spoke to [redacted] about that also, the other [redacted] who is handling this problem, currently at Budget Van Lines. I KNEW that when they looked at the weight it was way under 2000 pounds and I would get a bigger discount because I did not have that much weight and I have moved previously in the past 8 months and I had a prior weight ticket on the EXACT same items minus the sofa and tv stand. The first company from Texas was more ethical and honest than this company and followed [redacted] standards. This company precision did not follow [redacted] standards and ethics. I am VERY DISSATISFIED with this move and the dirver and company in general. It was extremely stressful. When I did hear back from the girl at precision on that Saturday, she stated that they would be finished in Santa Fe at 4pm and would arrive here at around 5 pm. That was TOTALLY FALSE. The truck driver arrived at 7pm. It was pretty dark by then and I had been waiting since 10 am in the morning. I never heard from this guy until he was at the gate. My items had been moved into a VERY LARGE Moving van when they arrived. The driver was EXTREMELY rude. He was arrogant, almost did not take my money order and was bullying and intimidating to me. I did not like him and I don't believe that you should pay someone prior to seeing what your items look like. When he opened up the van, my items were thrown around with other people's items and looked like they were smashed in boxes (I took pictures and gave them to Budget, [redacted]), I took a picture of what was inside the truck, even though it was somewhat dark, I took a picture of how my items were thrown together with other people's items and not neatly stacked or organized, but toppled over onto each other and treated like garbage. I took several pictures of what the boxes looked like in the light. I saw them remove two chairs that did not belong to me and a wrought iron gate that did not belong to me. I was APPALLED and I told the driver. He was rude back to me and could care less. He called me crazy for caring about my items. He called me a [redacted] I could not believe it. I tried to call the [redacted] and he hung up on me. This is a VERY VERY unethical and manipulative company with no values or ethics AT ALL. CAn you imagine a DRiver talking to a 58 year old woman the way that he did? He is the lowest of the lowest; below the sewer in no ethics and he should be FIRED immediately. I called the police and let them know what happened. You don't treat and older middle aged woman who paid for a service the way this company and the [redacted] has treated me. He finally found two boxes that belonged in the kitchen that were my china and housewares. He came into my home and said he was angry and threw the boxed down with his dolly very hard on my kitchen floor. I have porcelain tile too. What a horrible person. That is when I threw him out of my house and locked the door and called the police. I told him NEVER TO ENTER MY HOME AGAIN. He was horribly unprofessional and actually I was scared because I thought his behavior was dangerous. I only allowed the other mover into my home and he could only speak French. I noticed as they were moving boxes outside, that my three carpets were missing and it took the RUDE Driver an hour to find my three rugs. Can you believe that? It took them three hours to unload the truck and they did not leave until 10 pm at night. I was shaken, most of my boxes were crashed in, I was over charged, even though the [redacted] stated that he had given me a discount, but it was not a correct discount. It is supposed to be 15% off of the weight, not the balance and he did not take 15% off of it. He is incorrect and refuses to correct this situation. I do not trust this [redacted] or this company, and after the way I was treated by the driver, I will tell everyone I know, which I HAVE been doing how HORRIBLE and HORRIFIC this company is and most of the people I know own homes and are my age or in the same range and will NEVER use this company. Such disrespect for a middle aged woman. These aren't men they are sewer trash. They have no values and morals, try to rip you off and do not do the percentages correctly. He added in a 47.00 charge for boxes I did not purchase that came off of the discount of the balance and he added it in. If it were true that THEY packed the boxes, which it is not then they OWE me a 100% refund for the damages to the boxes they stated they packed and they did not pack. NOW because of the lies they told and their refusal to take responsibility for their actions. I want a Total refund from them. I paid 1650 for the entire move from Budget Van Lines. They sub contracted with these people, but I PAID PRECISON 979.00 for the move and I want the ENTIRE amount REFUNDED to me for the mistreatment of an older woman, the disrespect, the lack of an apology. They take your money and run and are very unprofessional. They inconvenienced me by the dates and that can be proven through Budget Van Lines. Budget also have pictures of the broken boxes and the truck. I also tape recorded the driver when he called me names and was rude. THIS IS TOTALLY UNACCEPTABLE. The discount has to come off of the weight and it would be much more. For their lack of ethics and the mistreatment of my items and myself I want a complete refund. I will send a copy of this complaint to Budget Van Lines too.Desired Settlement: I want a refund and an apology in writing from the [redacted] and the driver. The driver should be fired.

Business

Response:

The customer's main complaint are that she waited too long for delivery, she was overcharged, and was mistreated. After completely reading the complaint, it is most unfortunate that the customer feels cheated, however after review of the facts of the move our position is as follows:

The customer stated that we added additional packing materials to her move, but that they were false and we falsely charged her for them only to remove the fees later because sh refused to pay for them. I have attached a copy of the original bill of lading which shows no such charges were ever added then to be removed in a false discount. the customer stated that she demanded a weight slip, but she initialed and signed for the final price to be determined by cubic feet. Her move was at the minimum provided by Budget Van Lines, so her price remained exactly the same. She also states that she was not updated about the delivery time frame. Budget Van Lines personnel perform their own updates with the customers via phone and email to update the customers from their office. this is how they provide their updates and customer service. Even if [redacted] did not receive an update from us, she would've have received the same information that would've been provided to her from Budget Van Lines, Inc.

When [redacted] called on the afternoon of February **, 2014, I spoke to her myself and called her driver to get an update for her. I spoke to the customer that the driver was currently delivering where there was an unforeseen delay at that delivery. the driver was still unloading the shipment in Santa Fe, NM, which I informed [redacted] of. She then informed me that it was 3 hours away from her. I gave her an ESTIMATED time of when the driver would be finished with his previous delivery before he would begin driving to her. Based on this information we ESTIMATED around what time he would arrive at her home. I advised her since it would take such a long time, if she had any errands to run she was free to do so since he was such a ways away. While estimating how long it would take the driver to get there since he could not give me an exact time, stopping to get fuel or running into traffic from Sante Fe, NM was not taken into consideration when trying to determine how long it would take for the driver to arrive at her home.

To address the issue where the driver was rude to her. we do not condone rude behavior, and there are consequences for such, however this does not give customers the right to treat driver however they want either. while on the phone with [redacted], she was very agitated and a bit rude herself, although she did not receive any rude tones, attitude or behavior from the office, there is no telling what was said to the driver on delivery. the driver is very professional and courteous and we do not receive complaints about him. the fact that there was an exchange between them is unfortunate and has been addressed, however in all fairness I am positive that whatever might have been said was a reaction to the tone and attitude that [redacted] was already displaying before his arrival.

To address the issue with receiving payment before the items were unloaded: it is very understandable to see where [redacted]'s opinion lies in this instance. Considering the communication issue between her and the driver and anticipating his arrival her hesitance to pay him before seeing her items. However, it is listed on the same contract which she signed that payment must be relinquished to the carrier before the items are unloaded.

If there are damages to [redacted]'s items, the proper way for reimbursement is to file a claim, a claim form has already been sent to the customer. We hope that this issue can be resolved soon. We would like to apologize for any mistreatment that she has received. Again we do not tolerate our employees engaging in argumentative discussions or going back and forth with customers. We always advise them it is either best to not perform the move or complete the delivery as quickly as possible and avoid any disrespectful dialogue with the customer. As stated before, sometimes this cannot be helped if an employee is presented himself with a disrespectful manner or tone. We are all only human and can only endure but so much before the need to defend and speak for ourselves.

the fact the it took so long to unload her shipment, was also because they were looking for her rugs which were located closer to the front of the trailer. the fact that the movers took the time to look for her rugs shows that they were trying to complete her delivery and provide her with a service. The fact that they are being called disrespectful names in a complaint where they cannot defend themselves also says a lot what might have gone on on delivery from [redacted].

At this time we are waiting for the claim form from [redacted] to address whatever damages she may have.

Please also note that per the estimate from Budget, her balance was supposed to be $1092, and only $979 was collected. Delivery for the move was done within the 14-21 business days guaranteed on the contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First I want to state that this company is TOTALLY UNETHICAL. The [redacted] is a con artist, liar and manipulator. Keep in mind that I also filed a complaint with the [redacted] and he had is [redacted] concoct a distorted letter which contradicts his answers here and he continues to lie. He reminds me of the students that I would have in a Behavior Disordered class which are all [redacted]. This [redacted] is a criminal and does not address anything with truth, because he is a crook. I am an honest teacher with astounding ethics and principals, who stands against criminals like this. I am a member of a nationwide union and I will inform them NEVER to do business with this company and HE WILL LOSE BUSINESS. His word means nothings and his falsifying documents are significant in that he will now be contacted by the [redacted] and THE [redacted] because of his fraudulent tactics, falsifying documents, and forgery. This is sad because this [redacted] and his company are so corrupt and dishonest they should not be in business and I am NOW going to do everything I can to get them out of business.

I stated the issues of problems in my complaint he did not address them. First of all what I stated was the truth and he will now proceed to lose business. No 2. I took pictures of what the boxes looked like on the truck. I have copies and so do Budget Van Lines. Budget Van lines will NOT do business with you at all. I am also not going to do business with Budget Van Lines. YOU cannot take money from a customer and not give good customer service and not meet the needs of the customer. PERIOD. What happened at my home is the truth and I am not going to repeat myself here because you do not KNOW WHAT THE TRUTH is and continue to lie and provide POOR customer service and violate the laws of the [redacted] and this country. You stated you were from Russia, which is a very corrupt country, you should return because this country, MY COUNTRY we do business different, honestly and ethically. YOU DO NOT DO BUSINESS in such a manner.

Here are the FACTS as they will be presented to the [redacted] and [redacted] AGAIN: This time I am going to do everything possible to put you in jail. I do NOT have a contract with this company. MY contract is with Budget Van LInes. I will not provide that contract to you because It is between Budget Van Lines and myself. You were (Precision) was contracted with Budget Van Lines to move my things. I had NO IDEA this Precision company existed prior to Budget Van LInes contracting with them. The dates and times I provided in the complaint are true and I have a cell phone and can provide the [redacted] and the [redacted] with the dates and times that this [redacted] called and it was not the way he stated. He is such an unethical business [redacted], but the trucking industry is a very corrupt organization that has always had ties to organized crime, that is why it is regulated by the [redacted] and the [redacted]. I have no doubt in my mind that this company is very corrupt after dealing with them. I am not going to repeat myself in my complaint because the FACTS that I provided are true and I do not need to repeat them. I stand behind MY FACTS because this organization and the [redacted] are liars, unethical and will be prosecuted by the [redacted] and [redacted]. That is OUTSIDE of the Revdex.com jurisdiction. The company has the WORST customer service skills, they are the GREATEST manipulators and liars I have ever seen. I am certain the the driver and his counter part are not legal citizens of the USA and that is why this [redacted] is trying to protect them. I have filed this complaint and with the [redacted] and with Budget because of PROBLEMS with this company that are valid and true. This [redacted] is SO UNETHICAL he has failed to apologize, because of his arrogance, lack of ethics and without CUSTOMERS he will not remain in business. My union is NATIONWIDE and will inform TEACHERS all across this country not to do business with this company. As a teacher, we do not make a great deal of money so we count every dime and look for honesty in business dealings. This [redacted] did not graduate with HONORS like myself from Graduate School with a 4.00 GPA, he is in a corrupt business not practicing ethical standards, but dishonestly taking people's money and is one of the BIGGEST cons I have ever met and HE BELONGS in Jail. I am certain the [redacted] will see to that as well as the [redacted] pulling his license.

These are the FACTS from a TEACHER who is honest and ethical and this company is not. Let me tell you something, go back to Russia and do your business there. This is the USA and companies that are not ethical here do not stay in business because as an American citizen, we tell everyone NOT TO DO BUSINESS with them after a HORRIBLE experience. I want the Revdex.com to know this: I only spoke with this man twice because of the above facts. My phone records prove that. He has NO INTEGRITY, does not keep his word, because he is MANIPULATOR, Liar and criminal and belongs in jail. This is not how we in the USA do business.

The dates and times that I put on my first complaint here still stand and can be proven. I have phone records. He did not keep his word in showing up on the agreed upon date. No one will want to do business with a company that puts customer out and does not show up when they are supposed to. Look at the date I first put into my complaint it matches the date and time on my phone records

Secondly, the other facts I put into the complaint still stand as true. I am the customer and the customer is right. He lied ALL THE WAY TROUGHT THE second paragraph. That is of course if he can count down to two. I did not speak to him prior to the truck coming to my residence, other than the week prior that is above and can also be proven by ATT phone records. He (the [redacted]) called my residence when the driver had arrived at 7 pm, 5 hours late from the arrival time. The [redacted] is a TOTAL con artist. He stated to me that I should pay the 45.00 and that he would go over the billing with me later and correct the situation. I wanted my belongings and I KNEW I would handle this through Budget Van Lines. I thought why would he want me to pay the 45.00 NOW if he was being ethical. I told him that I would pay the 45.00 even though I do not owe him this money. The driver was intimidating and rude. This is totally unacceptable behavior from this company. I don't care if the driver was tired, I don't care if he had worked all day long. That is NOT MY PROBLEM. His job is to be polite, do what I tell him to do with regard to my belongings, which he did not do. What happened was he stood in my kitchen and we exchanged money. I got a call from the [redacted] at the same time the truck arrived because I am certain the driver called this [redacted] to let him know he had arrived at my home. I had a money order from my bank, which they almost did not accept. The driver gave me a hard time about the money order and was extremely rude. I called the [redacted] to tell him that the driver was not going to take the money order because it was NOT a postal money order. The [redacted] told him to take the money order. That was the end of that and then the way my things were located all over the truck and on top of things was horrendous. The driver bragged about packing it himself. Again, this is NOT how you do business and obviously this company does not care about losing business and I am certain that it will because I am going to do everything possible to make sure of that. I am NOT GOING TO BE TREATED this way by any company whatsoever. He has not apologized, he has not made an motion to remedy the situation and just keeps lying more and more.

I have pictures of the boxes, I called the police at the time the driver was rude and unethical. He was unprofessional and NO ONE who pays for a service should be treated the way that I was treated. I was called crazy, a [redacted] and when he through the boxes on the kitchen floor that was it! NO ONE IS ALLOWED to treat me or my belongings in such a manner. And the GUY IS LUCKY that I did not have him ARRESTED and prosecuted on the spot. The [redacted] owes me a 15% discount off of the weight. HE refused to give me weight tickets which were requested by me to Budget Van Lines and will verify this as true. I KNEW as a very SMART teacher that my weight which is around 1350 would be a good discount. That makes his statement false and misleading because anyone who is a customer would want the BEST discount off that they could get. It proves he is not credible. BUT HE IS A GOOD LIAR and CON ARTIST. I want the 15% off the discount not off the balance which is what he tried to do. Actually 1098 times the 15% = 164.00 off of the balance, then he added in the 45.00 because he stated that his driver packed boxes. Which did not occur. This guy is a Very GOOD CON, AND CROOK. PERIOD. He will definitely lose business and he is one of the most unethical business [redacted]s I have met. What he did is illegal and unethical.

The [redacted] CONTINUES to lie and not correct this situation. He is now going to deal again with the [redacted] and the [redacted]. I will not take this treatment. I never signed for the shipment, the only signature on the paperwork that is mine is to agree to the 60 cents per pound insurance. That is all. This company is noting but CRIMINAL. Forging someone's signature and initials on documents is a FEDERAL CRIME. That is exactly what he did and the [redacted] and [redacted] will be further informed and this is not your jurisdiction. The driver initialed and I did not. That is illegal and unethical. It is OBVIOUS it is not my handwriting or initials.

I think that this company should be out of business, do not do business with this company, they are unethical, do things illegally, look for ways to cheat you and there are much better moving company's that are NOT located in NY to do business with. I will let the [redacted] and Budget deal with this company further. I never got my true discount, this company owes me money, and apology from the [redacted] for this type of rude treatment by this driver. And I will let the [redacted]. This guy (the [redacted]) wants to cut off his nose despite his face, because he is unethical and practices business illegally short changing customers, well then he can pay the price of doing so. The customer is what counts, without customers you have no business. I am not going to be treated by this by anyone, short changed, did not get a weight ticket, did not get the discount off of the weight which would have been: 202.00, instead of the 164.00 minus the 45.00 that you keep changing your mind what it was for. YOU are corrupt, unethical, cheat customers and you are not going to get away with cheating me. For your corrupt and unethical behavior you owe me 202.00 for the 15% discount that would be off of the weight. You should have followed MY REQUESTS and Budget can verify this as true. YOU will not get further business from them because of your mistreatment of me. I will not do any further business with them either because of what happened with you. So YOU ALL LOSE. YOU WILL LOSE FURTHER customers, you will lose your reputation and I will continue to tell people how HORRIBLE you are as a company. I have health issues and did not need this abuse and I also did not need the further stress that moving already creates because I have Diagnosed PTSD. Your mistreatment, the drivers mistreatment will not be tolerated and the [redacted] and [redacted] will handle you further too. IT is in your best interest to STOP lying and to meet the needs of the customer, that is of course if you care about being in business because I do not think that you do by your mishandling of my belongings and your fraudulent tactics and outright illegal practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Since the consumer's response included the position with Budget Van Lines whom we contracted with to receive her account to move her belongings, we have spoken with one of the [redacted]. whom was handling her case throughout the move and after the delivery who advised us that the discount she is demanding in addition to the $46.80 hs been issued to her. The paperwork was finalized on 3/**/2014. I have already issued an apology in my initial response to [redacted] on behalf of Precision for the mistreatment that she has received provoked or not.

Since the customer has received the demanded money returned, we see no reason to keep the complaint open.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I do not accept the business [redacted]s response for the following factual reasons:

1. First of all, my case with Budget Van Lines started with [redacted], who received most of the evidence and was giving the evidence, pictures of my boxes are crashed in, the request for a weight from this carrier which is required by law, which Budget follows and MY CONTRACT states would happen and that I am entitled to 15% of the weight under 2000 pounds, my weight prior to this move of the exact same load minus the coach was around 1350 pounds( I would have gotten a larger discount off of the weight) Budget and my contract with them stated it was 15% discount, my documents, I never received a copy of the final documents from Precision and I did not SIGN them either, my initials were written in by this last driver (I did not initial either), Budget is comparing the documents, Precision committed fraud and I do not take that lightly. I took several pictures of the smashed in and thrown around boxes--all of this was given to Budget (of course I have copies too). [redacted] was giving all information to the [redacted] of the company.

2. The [redacted] also transferred the documentation that I signed with Precision and compared it to my Contract with Budget. [redacted] of Budget Van Lines called me and determined that Precision still owed me the exact same amount of money 45.00 PLUS 1.80 for the total of 15% to be accurate for my discount that Precision tried to unethically jip me out of. Precision is unethical and I did not have to demand anything, [redacted] called me because of Budget's policy and my contract with them and they are following [redacted] standards. THE [redacted] OF THIS COMPANY PRECISION is wrong and unethical. Budget---[redacted] extension [redacted] told me that he determined that I was correct and owed this money for my total 15% discount and that they would in turn go after Precision for that same amount of money to be reimbursed. So I proved my point here and that this Precision [redacted] is unethical and dishonest.

3. To make sure that I got the claim for any damaged belongings or missing items he emailed it to me and I am aware that I have up till 9 months to make a claim. I have 19 boxes to go through, which will take some time to go through. I am hopeful that the [redacted] and Budget both press criminal charges for fraudulently signing my name of the final documents that I never got a copy of and falsifying my initials too. This guy is a crook---Period. I do not recommend anyone doing business with this company for the above reasons.

4. His apology is lame and insincere. Anyone who does not keep their word in business, does not follow the law in documentation or follow [redacted] legal requirements, sends drivers who are constantly late,arrive a week later with [redacted] having to track them down with a date and they still arrived several hours later than expected, throw your boxes around with valuables in them like they are nothing, BUT TAKE YOUR MONEY AND RUN and JIP you at the same time, are not ethical business practices or standards. NO ONE DESERVES to be treated the way I have been treated (the customer) and get away with it. I will not let this company get away with it. Period. His attitude STINKS! I PAID FOR A SERVICE. His emotional maturity is reflective in his arrogance and prideful actions in how he runs his corrupt and unethical business. Egged someone on. GROW UP and FACE reality that you have POOR BUSINESS practices, HORRIBLE CUSTOMER SERVICE, Take advantage of customers (or try too), and I don't accept your lame and immature apology the way you stated it. You sound like a child in one of my classes. I think that I stated that to you before. You lack maturity for an older man and you lack wisdom too. If you were a kid in one of my classes, I would be calling your parents telling them you raised this kid wrong. In essence, do not do business with this unethical company that not only disrespects women and customers, but operates dishonestly, treats you horribly, wants a tip when the drivers do not deserve it, and does not follow the LAW. The DRIVER has an obligation to ME THE CUSTOMER to follow the law, not do his own unethical thing that you tell him to do. Something is wrong with you [redacted] and the driver. Again, do not do business with this company it is unethical to the max. You [redacted] have an obligation to follow the law, and you do NOT. Again, do not do business with this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have received and receipt and verified the amount that I am to pay for my things and now they will not give my things.Desired Settlement: I want my things for the price given.

Business

Response:

The customer's shipment was received on October **, 2014. The shipment was already on its way to the customer when the complaint was made. Deliveries to the west coast from the east coast take an average of 21-28 business days from the first date of delivery. Delivery was made in a timely fashion.

Review: I hired this moving company to move me from Brooklyn, NY to Orlando Fl, when they first came to pick up my belongings they were careless on handling my furniture. The movers dropped my TV while carrying it causing it not to turn on and is no longer functional. My furniture has been ripped my bedroom set has been scratched and broken parts during the move. My dinning table is all scratched up and my Bedroom mattresses are all stained and dirty as they failed to wrap. I informed them of the damages. They over charged me for my move on top of all the damages that were done to my belongings. The men who unloaded the truck were throwing things around breaking things and boxes. I have several photos that I can provide with all the damages. They also misplaced one of my TV's and it did not arrive.Desired Settlement: I would like them to replace my TV and my furniture that is damages and adjust my bill as they have charged me for services that were not good.

Business

Response:

We are in receipt of the customer's concerns and statements regarding the damages that took place during her move. A claim form was mailed out to her address by [redacted] on 9/*/2015. It was returned to the office as attempted unknown. Received in the office on 9/**/15. The address it was sent to was: [redacted]. The claim form was then emailed to the customer on 9/**/2015. The customer states she was overcharged for the move when the estimate was only to pickup 38 pieces, at pickup the movers retrieved 57. These additional pieces added to the additional weight which she was charged for. Please refer to the contract which has been provided for review. She was charged the same rate as the estimate for the additional weight we received. Since the claim form has already been mailed out, we will wait for it to return to the office with the requested documentation so that we can proceed with the reimbursement procedures. [redacted] can contact the claims department at [redacted] for questions or concerns.

Review: I hired this company to move my house in Nov 2014. The move caused several items to be damaged, missing (their employee opened one of the boxes and stile a tablet out of the box it was in) and damage to the house I moved into. I contacted the company and the third party who contracted them. I filled out the lengthy claim forms and sent them back via certified mail. I received the following reply:

Tuesday, 12/**/2014

after the 120 days I received no further communication. I have emailed them and called them and nobody will reply or answer my calls.

I have finally reached the end of my rope and expect to receive reimbursement for the $2,000 in damages. I have not yet filed a police report.

The other party involved was also contacted: [redacted]Desired Settlement: I want them to settle my claim for all the stolen, damaged items from the move. I have all the documentation.

Business

Response:

We have reviewed the claim file for this customer, her determination letter was mailed out on January **,2015, but it was unknown to our office that it was never received since it was never returned to us. The email that was used to contact our office belonged to Stephanie whom was out on maternity leave. Although her inbox was being monitored until her return, we have apologized for this oversight, and lack of response to her. We acknowledge that the issue would've been resolved had she'd been responded to when the email was sent in May. At this time, Stephanie has already returned from maternity leave and is currently in communication with [redacted] regarding her claim. The paperwork has been sent again, and we are waiting for [redacted] to receive it and reply. Again we apologize for the delay and inconvenience. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NOTE** I have tried to send this the last 3 days, I have also called, I have documents to upload and keep getting an ERROR message

On Friday, November [redacted] I received their

settlement offer for all the damages and missing and stolen items and I am both

stunned and insulted in equal measure. One of their employees stole my [redacted]

tablet out of the box and re-taped the box. I have photos of the packing box, the

empty box where the tablet was stolen from and photos of the different packing

tape they used to re-tape the box. I was informed that damages to the house are not their responsibility if items

moved are difficult. The only item moved into that room was one king size

mattress. They sheared off the door handle. If they are not competent to move

one mattress into a room, perhaps they are in the wrong profession. They estimated my claim based on a percentage of the WEIGHT of the items and

came out with a total of $49.20. That is supposed to replace a missing tablet,

replace a door handle, buy a new broom that they left on the truck AND repair

my $1500 elliptical machine? I was expecting at least $1,000 and was willing to

accept $750. I was outraged to open an envelope to see an offer of $49.20. I am including all the copies of the documents I sent to them for the claim.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Although [redacted] states that the tablet she is referring to was stolen from her boxes, her coverage is only .60/lb/article. This coverage is whether the items are missing or dmamged. Please see the sections of the contract signed by the customer on the day of pickup. THe customer signed for .60/lb., it was never indicated that there were extraordinary items included in the move. She never stated where it was indicated on either pages of the value of her shipment. On the addendum you can see where the customer signed the release excusing the company for any damage that may occur moving items into or out of the home. We hope that this clears up some of any comfusion. Please contact the office directly regarding your claim for official denial of the offer.

Review: Hi. my husband and I hired movers to assist us in our move from Virginia to Louisiana on December **2013. WE paid the deposit on this day, over the phone. we were promised to receive our belongings no later than january the **. we have not received our belongings yet. it is now january **. almost three weeks later. we found out that the movers (precision movers) moved our things from VA to a warehouse in Bronx New york. we were under the impression that they were transporting our things as soon as they picked them up. my son has medicines are there at the warehouse packed away.our 8 year son's been sleeping on his bedroom floor for almost three weeks now. we've been washing and rewearing the same 4 outfits. we have nothing else. my son just started school today. I looked up the movers online and nobody had anthing good to say. infact the comments were aweful. had I known eariler I would've went another route. PLEASE HELPDesired Settlement: we just need you to help to get all of our belongings here to Louisiana with no more problems

Business

Response:

We are Precision Movers. The job was booked by a broker called The Moving Company (see attached), we are working based on their ruled ans regulations and our tariff. The customer was picked up on January **, 2014. The customer was supposed to move only 25 items per the attached inventory list. On pickup, we retrieved 79 items. Normally delivery to this area takes about 7 to 14 business days. Business days consist of Monday thru Friday and exclude holidays. The space we reserved for the shipment resulted in not being big enough since the customer ended up sending 3 times the inventory list on the estimate. Because of this, we could not ship the items immediately as intended. We had to wait for space to be available to go to the Louisiana/Texas area. We spoke to the customer about 5 to 6 times regarding the delivery. Based on the paperwork from the moving company, the customer's delivery window ranged from 1/**- 1/**/2014. Since the earliest date to receive delivery was 1/**/2014, 14 business days from this date is actually 1/**/14. Everyday after this date is eligible for a $20 per day allowance from the bill.

Review: This moving company gave me a price on the phone and said this is the full amount. When they finally delivered my inventory they charged me an extra $1,200.00. Not only did they over charge me but they also lost many of my things. I filled out a claim form for these people 4 times, it cost every time to send certified. I finally got my paperwork, and they said they would pay me back for the what the pieces would have weighed. I do believe this company takes what they want out of each person moved, and re-sell my things and everyone else on the route. A delivery time was promised at [redacted] o'clock, on a [redacted] and they never arrived until after [redacted]. These people were rude, and defiantly cheated me out of my person property and charged me extra for it $1,200.00 worth. I hope that everyone sees this and especially our Military bases, because my things were stored near [redacted]. If they ripped me off they certainly would do it to a young family in the military. My boxes were cracked and my totes were so busted up I couldn't even reuse them. All of my things were covered with dirt and sand, like they had placed them outside before delivery. My things, well what they had was a mess.Desired Settlement: I would like my items back that they some how lost along the way, and I would like the extra money they charged me after setting a price for delivery. I would like my 14 totes replaced and my furniture back. I would like to get my clothes and shoes back. I don't know who's in-charge over their but they are crook.

Business

Response:

What [redacted] failed to mention is that the claim went specifically by weight. There is no record or acknowledgement of additional insurance purchased. All items were based on the limited liability signed for on the of lading and outlined within the estimate details, the liability coverage is asked for on the claim form and stated in the determination letter. What was also failed to be mentioned is the reason why the claim form was sent again is because she did not return it with a notary stamp or seal imprint from a notary. All that was present was a license number and a signature. We expressed to her that this is not sufficient. She debated with us back and forth about it, but finally sent it in. The customer states that she had furniture missing, but still to date even when she filled out the claim form, she never stated that furniture was missing. Information supporting these facts have been attached, including the determination letter and explanation to the figure offered. To suggest that we would re-sell her things is outrageous. these constant attacks and and ill informed statements and complaints have been going for months with the customer. The customer's claim has already been completed and we are waiting for her to either accept of decline. Please contact us if more information or documents are needed.

Review: •Moving from NC to CO… My things were put in storage in NY for over 1 week

•During this time, the moving contractors and dispatch could not get a hold of them

•At this point, I was already in CO and was expecting my things to arrive in a matter of days

•Fast forward 3 weeks later… they pick a day to arrive

•I am working and cannot be there. They tell me if I’m not there, they will charge me $1,000’s MORE for the inconvenience and for the need to hold my things….

•My things arrive and everything was destroyed

The boxes are drenched! Soaked! And Ripped to shreds!

•The contents were all damp and destroyed!

•My [redacted] Bar stools look like they were a mountain lion’s chew toy

•My Great grandmother’s ivory couch had water stains on it

•My brass bed that my parent’s had specially made when they got married was broken! Not just broken, but to the point where we had to send it out! It was an estimated $300 repair

•My baby furniture had indentations in the wood. Irreparable…

Thankfully these things are all replaceable and hold no sentimental value

•T hey lost 1 box, 1 bin, and 1 suitcase filled with items. They later found them, after months! Shipped them! And the majority of the contents were broken. I packed all of my glasses and mugs, and glassware to be moved, not shipped, and they didn't repack the boxes, despite me asking repeatedly

•My Dad’s Law Office wrote their legal department a letter, I filed a claim, and they offered me $40

•We wrote back… told them we do not accept… and they offered me their final offer… $47

I decided not to accept their generous offer....Desired Settlement: I would like to be compensated financially for this horrific move

It was absolutely terrible and was very expensive

They destroyed every item and I had to pay them for it...

Business

Response:

It is unfortunate that the customer suffered damages during the move, which is always a risk when transporting items cross country. [redacted] is complaining about the amount bring offered for her claim, but it is based ob the limited liability that she signed for on the day of pickup for .60 per pound per article. So all items not packed by the owner are paid for this way. We have attached a copy of the determination letter which explains that it is based on the limited liability level, and breaks down how all the items are reimbursed. The reason why the recovered items were shipped to [redacted] is because #1 considering the distance of her address from the office and the current shipping schedule, it was the quickest and most logical way to get the lost box to her. If she feels as though the items were damaged during the transport while with fedex, a claim can be opened with them as well. If the customer still chooses to accept the claim, it will remain open for 6 months, then her claim will be closed due to inactivity.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not "complaining about the offer of the claim." Every single item was damaged. When the claim was filed, I was asked to provide the worth of each item and was even told that my claim would not be processed until all of the repair costs were provided. In the end, it was irrelevant because they offered to pay me based on weight. I was offered about $40 for the total damages.

The items should never have been shipped in the first place. The company lost them, as mentioned in my previous letter. Once they had been located, I was promised that the items would be rewrapped to be shipping appropriate. This was not the case.

A claim does not need to be opened with FedEx. This is not their concern. The Moving Company broke every single item that was delivered and is solely responsible for this.

It is offensive that this needs to be explained 50 different ways.

This is very simple. My items were delivered damaged, in soaked boxes, and deserves to be compensated appropriately.

The movers caused damage even before my items were placed on the truck. I have an heirloom brass bed that they caused hundreds of dollars of damage to by hammering parts of it into the bed frame. Surely this damage should not be subject to any limitation in the contract that is based on weight.

Furthermore, I signed a contract stating it was not okay to store my belongings and I was assured that my items would not be placed in storage. In reality, my belongings were in storage in New York for over one week, where items were misplaced/lost and boxes and their contents were soaked and destroyed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The damage caused to the bed posts were not intentional, the purpose of breaking down the bed was to ship the bed without even more damage taking place to the item if it was left assembled. The fact that it was damaged is unfortunate, but the facts of the case are that the insurance is only .60/lb./article. If [redacted] felt the bed was worth more than the free insurance that came with the move, or felt uneasy about the dis assembly of the bed than it is relevant that additional insurance was purchased, because if it was then the payout would be different because the coverage would give back more money. It is apparent that this complaint will not be resolved because the customer is not satisfied with the insurance coverage regardless of the fact that she did not purchase additional insurance for the move.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Gross negligence is a legal concept which means serious carelessness. Negligence is the opposite of diligence, or being careful. The standard of ordinary negligence is what conduct one expects from the proverbial "reasonable person." By analogy, if somebody has been grossly negligent, that means they have fallen so far below the ordinary standard of care that one can expect, to warrant the label of being "gross."

Remember the unkindness, dishonesty, and deception you display toward others...dont be shocked when it comes back to bite you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was told by First Call Movers that I would not be charged for a 30 storage fee. I thought everything was settled until I received an email stating I would be charged $395.00 for a storage fee by Precision movers. I could not understand most of the foreigners working for Precision.Desired Settlement: I would like to be refunded the money I was told I would not be charged for storage. I am unemployed and I need that money.

Business

Response:

To Whom It May Concern: We are in receipt of the complaint from the consumer [redacted]. The consumer stated that he was supposed to get free storage and was billed incorrectly. The policy is as follows: All long distance moves come with free storage for 30 days at our facility. However, once a customer states they are ready for delivery at any point during the 30 days, this no longer applies. The shipment and paperwork are then prepared for delivery. [redacted] requested that his items be shipped to Georgia, but then was not ready for delivery after we arrived. We then had to place his items in a storage unit in Georgia, for this he was charged. Attached is the email confirming his decision and our notification of the storage fee. At this time we see no need for a refund since the customer was informed and the company went by the guidelines set by the company [redacted]. Please feel free to contact us if you have any questions. Thank you, Stephanie P[redacted] Stephanie P[redacted] Claim Department Precision Moving & Mini Storage, Inc.

Review: Movers hired to move my furniture from [redacted] to [redacted]. They have not delivered our furniture nor have given us a move date. We have given multiple requests via email and phone to deliver our furniture but they have not delivered our furniture. We have paid in full the total moving cost of $4404.54 via credit card which was charged in July 2014. At this point they are not returning phone calls or emails that request delivery of furniture.Desired Settlement: I need my furniture to be delivered in the same condition it was picked up in ASAP. I have several personal/family items from my grandparents/parents that are irreplaceable as well as a lifetime of family photos. I can not begin to even put a value on these items as there is no way to replace them.

Business

Response:

We have been in contact with the customer regarding their delivery. Unfortunately there was a delay in getting their items to them in Kansas. Since we were having issues delivering to that region, we were working together with one of our drivers to try to get the delivery done. Whenever we had an update for the customer it was given. Since the repeated explanation of the delivery window, and the facts pointed out that they never specifically said when they were ready for delivery, they replied via email that from August **, 2014 they were officially ready from delivery. It was explained to them over the phone that from the ready from date Please also note that we explained to them the delivery window, and that we could not specify a date until the driver was closer to their area. When he was closer, then we would be able to let them know when to expect the driver. At this point the items have already been loaded and are on their way to the customer, which they have already been informed of. Delivery of their shipment will take place this week. Attached are emails that we have been in contact with them since August **, 2014 via telephone, and attached emails are responses to those conversation that have taken place.

Review: This company was contracted to pick up my household goods on 8/**/2014. They did not show up until two days later and I had to make several phone calls to their dispatch office who told me they had no record of me. It is now Thursday 9/**/2014 and I have been attempting to contact company to determine when to expect delivery, which was promised to me to be early this week. They do not know where my goods are and have given me a driver's phone number to call. When I get the driver on the phone he tells me he is in traffic and cannot talk. He does not know who I am and has no information about delivery of my goods. I reported this back to the office and they again said they could not help me.Desired Settlement: I would like some help in getting my household goods delivered to me.

Business

Response:

The customer claims that we were supposed to be there on 8/**/14, I have attached a copy of his order from the broker which shows that the pickup dates ranged from 8/[redacted]8/**. We arrived to pickup his shipment on 8/**/14. The customer was sent an email on 9/**/14 letting him know when the driver would be making his delivery and the date that he arrived in California. At this time, the delivery has already been completed. If there are any questions, please feel free to contact our office.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We hired Precision Moving to move our home furnishings to Fl We paid them $900 when they loaded their truck with $1397 due on delivery scheduled for 6/**/14. They called the day before delivery to say their truck broke down and they would need to order parts. They said delivery would be moved to 6/**/14. They did not show up and never called. We finally got ahold of them and they said that we're waiting on the parts. We didn't hear from them until we called them on 6/**/14. The parts would be there on Mon, 6/**/14. We contacted them 6/**/14 and were told the truck was fixed but broke down again. More waiting time. They finally called on 6/**/14 to say the truck would arrive at ouR FL Home on 6/**/14 at 8:30am. It did not arrive and we called them at 11am and were told the truck broke down AGAIN. TheY never called us to inform us of these problems, we had to actively work to get ahold of them. We now have no reason to expect delivery of our lifetime worth of possessions. Of note, my husband spoke directly to the driver of the moving truck and was told a different story then the dispatcher gave. We believe they have not lived up to our contracted agreement and have shown poor, unacceptable customer service. .I have no faith that we will see/receive our lifetime possessions again.Desired Settlement: We want our goods delivered ASAP and our bill adjusted / lowered to reflect their poor service. Thats if they are reputable and actually do plan to deliver our goods. If not, we want to be compensated for the total cost of our goods. As per the contract agreement.

Business

Response:

When we scheduled the customer's delivery, it was before the truck had issues and we were currently on schedule. When the truck broke down, we informed [redacted] immediately. Unfortunately the truck ended up in the shop for many days. Everyday while the truck was in the shop, we would call from our base office in addition to the driver asking the repair personnel how much longer we had to wait for the truck to be repaired. With every update we received, we informed the customer. IT is unfortunate that everyday they gave us a different answer, which in turn we forwarded to [redacted]. As far as notification, [redacted] was informed about the delivery window by our office personnel [redacted] at ext. [redacted]. There was not a time when we did not inform her of the issues. On 6/**/14, when the truck was finally on the way after being out of service in North Carolina, it did break down again. When [redacted] called us, we had just found out the truck broke down and never got a chance to inform her. It was within minutes of each other when the driver called the office to let us know so we could find him another tow trucking company.

At this point, [redacted] said she did not believe anything and said that our company has been lying the whole time and informed me that she would file a Revdex.com complaint. I explained that I could send her copies of the receipts for the time periods which we had to wait for the truck to be repaired. She didn't care, and hung up.

The truck was maintenance immediately, and the delivery was done the very next day. As far as the terms and conditions of the contract, the delivery window is 7 to 14 business days from the earliest date the customer can accept delivery. The delivery window began 6/**, the items were delivered 6/** on the 9th business day. We have uploaded copies of the receipts and signed bill of lading from delivery. Please give our office a call if more documentation is required.

Review: This complaint involves both the non-delivery of services and overcharging as well as unauthorized credit card charges.

On May [redacted], 2014, after searching the internet for full service moving companies and requesting quotes, I chose to book Budget Van Lines full service moving brokers to organize my move from Brooklyn to Nebraska. [redacted] was very friendly, professional, efficient and prompt while organizing the move and quote. The following email correspondence includes details of the quote and intiial estimated inventory as well as the moving contract and electronic signatures.

On May [redacted], the movers from Precision Mini Storage and Moving were scheduled to arrive and load between 9:00am and 10:30am. Around 9:00am, [redacted] from Precision called and stated that they were delayed and were going to arrive in the afternoon between 3:00pm and 4:00pm, which severely altered my moving plans and forced me to delay my departure from NYC to the following day. the two movers were very friendly while loading and packing our belongings. They had to use 4 large wardrobe boxes to pack smaller items and protect a mirror. This packing total added $140.00 to the previous estimate. As well, the movers said that we we4re slightly over the estimated space in the quote, so I ended up not moving two storage units and also leaving behind my bed in order to meet the previously agreed amount of space in the quote instead of having them charge more. I was told on the phone by both [redacted] from Budget and [redacted] from Precision that we could use a credit card to pay for the second payment and they would imprint my father's card and get his signature upon delivery which he said would occur 3 to 4 days later without delay.

On Monday, June [redacted] from Budget Van Lines Moving Broker called me to inquire about how the move was going. I let her know about the changed pickup time on the day of the move and also that we had not heard from the movers regarding delivery. On June [redacted] from Precision left me a voice mail stating that it would instead be 7 to 10 days total for delivery of our ite[redacted] On June [redacted] called stating that he needed my father's credit card information to process the second payment and that the delivery was delayed another 3 to 4 business days. I reminded him that I had already given him the credit card information and it should be in his file and the second payment should have been processed. He stated that he did not have the information on file and that no payment had been processed. In our contract it stated that the [redacted] payment was to be in cash or money order upon delivery. [redacted] stated that he could charge the second payment, packing/box cost and the third payment all on the credit card, but that it would not be processed until imprinting my father's card and receiving his signature upon delivery. Therefore, I gave him the credit card information again. He then called back an hour later and left a voice mail stating that the delivery would be delayed 4 to 6 more business days. He also stated the [redacted]e day that the driver named [redacted] would call us when he was 1 hour from arriving with our belongings. The following week on Tuesday, June [redacted] I called Precision and they stated that they did not have an exact delivery date, but it would be at least 5 to 7 more business days. On Tuesday, June [redacted] with Precision called and left a message that it would be at least 7 to 10 more business days for delivery. At that time I called [redacted] from Budget Van Lines and also emailed [redacted] explaining the hardship I have endured due to the grossly misstated delivery time as well as my concern for the security of our ite[redacted] I never received a response from [redacted]. On Monday, June [redacted] I called Precision and asked for [redacted] said he was out of the office and she took my information and complaint to give him a message. I called again that afternoon and [redacted] said that [redacted] was on the phone with a client. I again stated the urgency of the matter and that I expected [redacted] to call back within the hour as credit card records show that we were incorrectly charged $750.00 on May [redacted] for the second payment which [redacted] said was never processed. We were also charged the final total (2nd and [redacted] payments plus boxing fees) of the bill including 2 payments of $547.50 and the $140.00 boxing/packing fee equaling $1,235.00 charged on June [redacted] stated that she had no record in their computer of the $750.00 payment and that her only record present showed the charge for $1,235.00. She also stated that they put through the initial charge, but are not able to receive payment until the imprint of my father's card and signature are present. Both of these statements are false as the credit card company confirmed that both payments of $750.00 and $1,235.00 have indeed been processed. I stated we would have to contact our attorney as well as the Revdex.com and the Attorney General's office to make an official complaint and dispute the erroneous charges. I called back at 4:30pm (an hour and a half later) since [redacted] had not returned my call and I left another message, this time on [redacted]'s voice mail repeating the urgency and the legal actions we would have to pursue.

On Wednesday, July [redacted] at 10:45am, [redacted] called me and stated that there was a huge delay in our shipment, but she finally found a truck and it would leave the following Monday, July [redacted] and would arrive within 7 business days. I asked her to send the information in email form. On Wednesday, July [redacted] I called Precision to check on the status of our move that was supposed to leave on Monday, July [redacted] stated that there was a problem with the truck and that they did not have an estimated delivery date. On Wednesday, July [redacted] I called Precision again to check the status of our delivery and [redacted] stated that our belongings would be loaded to depart on Friday, July [redacted] and would arrive by Friday, July [redacted].

[redacted] for Budget Van Lines Moving Broker responded to my email on Thursday, July [redacted] stating that she would follow up with Precision concerning my complaints and would contact me when she had more information. I have still not received any further response, assistance or information from [redacted].

Tomorrow July [redacted] marks seven weeks since our personal belongings were packed and loaded by Precision Mini Storage and Moving. It is severely beyond the 3 to 4 day promised delivery date and they as well have overcharged my father's credit card as well as processing unauthorized payments which were not supposed to be charged until the secure delivery of our ite[redacted] Both Budget Van Lines Moving Brokers and Precision Mini Storage and Movers are lacking in professionalism, timely communication, not following through with contracts and agreements, not following stated delivery times, over charging their customers, incorrectly charging customers unauthorized charges before delivering services and may not deliver our much needed personal belongings as they have failed to do so after seven weeks.

I have printed out email communication as well as credit card statements and our contract which I can submit to your business as well.Desired Settlement: Delivery of our belongings in undamaged, good condition as well as a refund of the $750.00 overcharge. In addition, the company should really forfeit the last payment of $547.50 which was not supposed to be charged until delivery of items, but was already processed as an unauthorized payment. Having to survive for almost 2 months now without any of my household items, personal belongings and wardrobe has been extremely difficult and a grave inconvenience. This desired outcome is the the very least the company should comply with considering their breech of contract and the stress and hardship they have forced me to endure.

Business

Response:

We are aware that we are late for delivery for this customer. A discount has been promised and will be upheld. It is very difficult to find a carrier that will deliver to this area, which we were not aware of when the move was assigned to us from the broker. Since we have finally found a carrier to go to this remote area, delivery will be in 7 to 10 business days. As for the issue with the credit card, when the card information was given it was processed at the [redacted]e moment. When we process cards, we retrieve an approval number which means that the transaction has gone through. However, we still need to do an imprint and signature for the transaction whenever we see the customer at pickup or delivery. Once the imprint and signatures are received then the transaction is considered completed in our office. I believe this might have been mis-communicated to [redacted] at the time it was being explained to him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response does not correctly address the delivery of household goods or credit card charges accurately. We have been promised numerous times that the goods were en route, and we were even given the name of the driver. Obviously that was false information. Charges have appeared on our credit card that were not authorized. A more comprehensive response will follow.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

After review of the first complaint we realized the credit card issues were not addressed which we apologize for. After some investigating we discovered that the deposit taken on the day of pickup for the amount of $750 was properly recorded, so it unfortunately slipped through the system. The refund for this amount will be processed within the next 3 to 5 days. Once it has been done we will email the customer with confirmation that it was processed so that they will know when to look for the credit. I have called the evening number, but the voice mail box is full. An email is being sent to the customer directly to inform him of the credit that will be processed this week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After a two month delay, we have finally received our household goods and although we are still in the process of unpacking, what we have unpacked appears to be in fine condition. We are still waiting for the refund to appear as well as the discount the company has mentioned. Once the refund and discount are indeed processed, we will consider this matter as resolved.

Sincerely,

Review: Where shall I begin with this company?! This company was hired through [redacted] to move me from [redacted] to [redacted]. The original move date was to be 6-**-14. On 6-**-14 [redacted] contacted me to say that Precision Movers had an issue with one of the drivers being in the hospital so my move date had to be moved to 6-**-14. On 6-**-14, I was contacted my Precision saying that the movers would not be able to come until either 7-* or 7-*. On 7-* I was called and told they would be there on 7-* due to truck issues. On 7-* I was contacted again with a time between 2-5 to pick up my items. I then got a call in the afternoon saying it wouldnt be until later in the evening. I then received a call later on that day to say that the drivers had issues again and would not be able to pick up my belongings until 7-*-14. On 7-*-14 I was called again to say it was delayed and would come later in the evening. Then called AGAIN to say the truck was stuck in traffic and would be there at 7am on 7-*-14. I received a call from the drivers on 7-*-14 to say that they were having truck issues again and would call when they got closer. Finally around 1PM the drivers showed up and loaded my belongings and said it would take 3-5 days to get to FL but 1st they had to go back to NY to put on a bigger truck to come down. They were given a bank money order for 710.77 issued to Precision Moving. On 7-**-14 I called the company to find out when my belongings were to be delivered and was told then from the 16th it would take 7-8 days. On 7-**-14 I received a call from Precision Moving because their driver LOST the money order!! They now want me to cancel that check and reissue another which will cost me $25 to stop payment and another $10 to get another check issued! And because of all of their mistakes I still do not have my belongings and will not get them until I get them another check!! All of my belongings are with them!! This is an outrage! My whole family is effected my their incompetence! I also have a storage unit that is empty and have already paid the, for this month and in a few days will have to pay them for next month and it is empty!!Desired Settlement: Deliver my belongings ASAP without any more delays and without any more fees. I would like a refund also!

Business

Response:

The customer was delivered on 7/**/2014, and has received all of her shipment. However since the customer said she had to wait for the money to be returned to her account for the money order, she gave us an imprint of her credit card to charge the balance due from the payment of $680.00. As of today 7/**/2014, the card has not gone through. We found out from the credit card company that she reported the card lost/stolen. Since she has yet to return our calls or emails, we have noted her account with theft of services and will seek action within the legal time limit.

Review: I moved from Pennsylvania to Florida and through a broker was given Precision movers to move my furniture. I was told this move would take around 7 to 10 days. My furniture arrived 26 days from the time it was picked up. Throughout this time I was told several times the truck would be here a certain day and it never came. Sceduling work around a moving truck that never showed up cost me allot of wasted time and money.

Once my furniture finally arrived, it was filthy, some items were scratched. They were also to reassemble everything. The bed and end tables were never assembled. The sofa was incorrectly assembled. They also left my house a mess and was very rude to my wife.Desired Settlement: I feel I should get a 50% refund check for having to finish the assembly, having to repeatedly take off work for a truck that never showed up and the full day it took to clean everything and my house.

Business

Response:

[redacted] signed for a guaranteed delivery date between 7 to 14 business days on the bill of lading on the day of pickup. The items were picked up on 11/**/14, 14 business days from this date ( which excludes the weekends and holiday) is 12/*/14, which is the day the items were delivered to him. As for the different delivery times, we always provide an estimate delivery date and inform the customer that they will know when the driver is coming 24-48 hours prior to arrival. To address the mess that was left over, we apologize for any mess that might have been left by the movers, although since there was no unpacking done by them, only removal of the blankets from the furniture, it is not sure how a mess was left to begin with. For any scratches or damages received by the customer, he can always call the office to file a claim form damages, a claim form will be mailed once notification directly from him is received. The time frame to file a claim is 9 months from the date of delivery. If there are nay questions, he can contact us directly

Review: This moving company went through my sealed boxes stole all jewelry from my boxes which were family heirlooms thousands of dollars in jewelry and they stole hockey cards worth a few thousand and they failed to deliver at least 3 to 4 boxes of kitchen necessities clothing for my children and toys..they stored our belongings which was not supposed to happen. .the dispatcher [redacted] said we would have our thing in two to three days and instead it took 12 days they stole all my valuable items and had cigarette butts in my boxes...my boxes we damp covered in dust and mold they broke my 55in led tv my hutch my antique mirror my daughters dresser scratched most all of my furniture. ..highly upset all my boxes were trashed gone thru and items stolen from my sealed boxes.Desired Settlement: I want to know which employees stole my items I want my tv and all my items repaired I want my missing boxes and to be compensated for my complete loss of items that were stolen from my sealed boxes

Business

Response:

When the customer called the office to inform us about his delivery, he stated that someone had taken all the jewelry. We advised the customer that he must file a police report for the missing items presumed stolen. Our insurance policy does not cover jewelry, which is why we tell our customers not to ship jewelry. Please also see the attached release the customer signed about the shipping jewelry. The pickup and delivery crews that handled the moves do not smoke cigarettes, so how cigarette butts got into the shipment, we do not know. On pickup and delivery a complete inventory check was done. The customer already had a claim form mailed to them on 3/**/14 after we spoke with them after delivery. The claim form has been received is currently being processed, the customer should receive notice within 30 days of receipt. We understand that the customer is upset and wants compensation, however compensation will be decided based on the limited liability that comes with the move. The customer also has the option to file a claim with a third party insurance agency, if additional insurance was purchased.