Premier Chrysler Jeep Dodge Ram of Tracy

This customer has lied about her information and never returned our call after we were trying to get the vehicle backAfter numerous attempt, we finally hired a reposession company to get our vehicle back

The Ram weights 12,pounds and we have lifts that can lift itThey are capable of lifting 18,lbseach

Premier is declining to replace customers oil panAgain customer hasn't done ALL oil changes at this location, as statedPlease refer to the following repair orders that the customer had oil changes at a different locationStockton Dodge in Stockton caINVOICE # [redacted] DATE 9-13-MILES 117,TAG # [redacted] OIL CHANGE INVOICE # [redacted] DATE 7-26-MILES 113,TAG#OIL CHANGE INVOICE # [redacted] DATE 6-21-MILES 110,TAG# [redacted] OIL CHANGE

I am rejecting this response because: The last oil changes were done by Tracy Dodge On 12-13-the car was taken to Tracy Dodge for the required life warranty inspection and at that time it was not mentioned there was a problem After that we had an oil change March 2015, a transmission oil change 4/25/and the last oil change on 6/27/all these at Tracy DodgeAgain, Tracy Dodge service was the last ones that worked on my car As mentioned before the mechanic said it was broken because excessive force was used and it had to have been whoever changed the oil the last time Tracy Dodge were the only ones that serviced my car the last few times I am once again asking that this be fixed and not a temporary fix.thank you

PLEASE HAVE THE CUSTOMER CALL ME [redacted] I CANT FIND ANY RECORD OF THIS CUSTOMER IN OUR SYSTEMTHANK YOU [redacted]

[redacted] purchased the vehicle November 10, The first conversation [redacted] had with me was just last weekSince our conversation we have had her vehicle towed to our facility from another dealership to personally address her mechanical concernsI have given [redacted] [redacted] and her friend several different options to help herOur technician will evaluate the mechanical condition of the vehicle and the concerns [redacted] has expressed and of course we will address them accordinglyWe appreciate [redacted] We consider this matter closed

Premier Chrysler Jeep Dodge Ram of Tracy has received your complaint and appreciates the opportunity to respond.We acknowledge there was an issue with the paperwork during the purchase of your vehicle which we discovered after the sale was completed that required you to re-sign several documentswe
understand and appreciate how frustrating the situation has been for you.The issue at this point is in the hands of the California Department of motor Vehicles Business partner Automation (BPA) for correctionThe documents required making the correction to the record and issuing proper title and registration is waiting for processing in SacramentoOnce they have processed the documents you will be receiving your plates and registration.Premier Chrysler Jeep Dodge Ram of Tracy aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable. We apologize for the annoyance that this may have caused to youwe are actively working to improve service levels and your feedback has proved to be invaluable. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Good afternoon, please find attached documents requested If I can be of further assistance please contact me If you need the receipts for the work done in Stockton let me know.thank you

Gap refund has been processed and sent out

I am rejecting this response because: This is something they broke while changing oil I spoke with the mechanic there at Tracy Dodge and he explained that it had to have been the person who changed the oil They put to much force I spoke with the advisor Tim and he called the mechanic and asked him if he had told me that and mechanic said yes, Tim said "your not suppose to say that to the client", he was not happy I want this fixed and not a temporary fix Like I mentioned before, my oil changes have only been completed by Dealer thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you for finally attending to my requests after one and a half yearsA refund for
$was received 8/31/The amount refunded was not the amount I was expecting but after one and a half years I am thankful I'm getting something backThank you Revdex.com for your help

HelloWe received a call from Premier Hyundai Of Tracy and was told the refund is being processed for the First Extended Warranty (Their in house plan) and… we will wait in fact to see if its done and will notify you of they do not follow threw.*** ***

Premier Chrysler Jeep Dodge Ram is deeply sympathetic to the time and inconvenience this has cost our customer, *** *** Premier Chrysler Jeep Dodge Ram of Tracy would like to compensate Mr*** for his time in assisting us clear up the registration concerns regarding his purchase
in the form of a $service credit that can be used for maintenance and or repairs

Company states: We have issued a check for $and she should be receiving it by Wednesday

The customer has there oil changed at other dealerships besides oursStockton Dodge has done oil changes in June, July and Septof last yearThis car has 140,miles on it and the drain plug threads pulled out when we removed the plug to drain the oilThis is a common thing to happenWe can
put in a over sized plug for a temporary fixThe customer will have to eventually replace his oil pan as a over sized plug will not last

Customer's vehicle was written up for check engine light and gauge light onFound code PstoredEngine oil pressure low codeTested oil pressure checked goodReplaced oil sender and rechecks okThe total for that particular repair including diagnosis, parts, labor, and tax was $He
had come back in for instrument cluster failure and had stated oil pressure drops and a check engine light on, April 16, Unable to duplicate either condition and no codes were storedHe was not charged and we provided alternate transportation while finishing the instrument cluster replacementCustomers truck as towed in June 20th with 189,miles on itThat is 3,miles since the first repair orderHe stated the check engine light came on and engine wont runFound engine to have lower end noise but no codes stored for oil pressureRecommended engine long block customer declined at that time

We are always open to resolve any issues with our customersIt is not in our business plan to call the police on our customers, but when a customer gets belligerent and uses profanity we have to draw the line somewhereIn a conversation with our sales manager earlier that day the customer made a claim "you better call the cops cause i'm coming down there and i'm bringing the rain"I took this as a threat to the dealership and the employee'sI tried talking with the customer in my office and had to ask him to refrain from using profanityI had to ask him times not to cuss at meThen he said i'm recording this conversationI told him I do not give you permission to record this and asked him to turn off the recording deviceAfter telling him that our conversation was over and asked him to leave he started yell at me telling me using "*" words 'id rather not typeHe was yelling in my service drive cussing at meI wanted to make sure he didn't come back in to the dealership so I escorted him away from the service office as I was on the phone with the police Unfortunately we can not provide him with any serviceThank you if you have any questions you can reach me at *** *** ***

We invite the consumer to come in and have a detailed conversation about the concerns. Regards,*** *** Managing Partner

Premier CDJR is sorry to hear about this and we will look into this and get back to you ASAPWe are pulling our records to review this caseI noticed that this customer has been to other CDJR stores thus I don't have access to their files and I can only go off the records we have at this
store