Premier Chrysler Jeep Dodge Ram of Tracy

I'm not satisfied with the response!! They never rotated my tires I had marked them and told them about itBut my next step will be to hire an attorney.Thanks

[redacted],
I'm very sorry to hear that you've had a difficult time getting ahold of our finance department in regards to your pay off. I have done some research and it looks like the delay is coming from the DMV releasing the title of your trade in vehicle. A release of liability has been submitted...

and I've also filled out the check request to refund you the 41.07. Unfortunately the check cannot be released until we receive the title so the time frame I've been given is 20 business days. I'll be sure to follow up with you directly the 26th of November to make sure this mater is resolved completely. Again we at Premier apologize for the inconvenience you've experienced trying to resolve this matter and want you to know that we are aware now and doing everything in our power to get you taken care of.
Sincerely,
Catherine Palmer
CRM Premier Automotive

The Ram 5500 weights 12,000 pounds and we have 2 lifts that can lift it. They are capable of lifting 18,000 lbs. each.

Premier is declining to replace customers oil pan. Again customer hasn't done ALL oil changes at this location, as stated.. Please refer to the following repair orders that the customer had oil changes at a different location. Stockton Dodge in Stockton ca. INVOICE #[redacted] DATE 9-13-2014 MILES 117,642 TAG #[redacted] OIL CHANGE INVOICE #[redacted] DATE 7-26-2014 MILES 113,054 TAG#595 OIL CHANGE INVOICE #[redacted] DATE 6-21-2014 MILES 110,414 TAG#[redacted] OIL CHANGE

I work for Premier Chrysler-Dodge-Ram-Jeep of Tracy and am responding to this complaint. [redacted] purchased his 2015 Ram Pickup Truck from us recently, and came back into our Service Department several months later to show us a crack in his front windshield.  Our Service...

Advisor was told by the customer that she heard something hit the windshield while driving, a short while later noticed that it was developing a crack in the windshield, our Advisor noticed a definite "impact" spot in the crack that apparently started the windshield to create a spreading crack within the windshield. The customer said that they thought that the crack was spreading because when they slammed their car door and that made it spread more.     The Factory Manufactures Warranty specifically does not cover a windshield that has a crack in it caused by an object which bounced off of the windshield while driving.  Possibly their Car Insurance may cover it, depending on the particular policy coverage's that they have on their Truck.

I am rejecting this response because: The last oil changes were done by Tracy Dodge.  On 12-13-14 the car was taken to Tracy Dodge for the required life warranty inspection and at that time it was not mentioned there was a problem.  After that we had an oil change March 2015, a transmission oil change 4/25/15 and the last oil change on 6/27/15 all these at Tracy Dodge. Again, Tracy Dodge service was the last ones that worked on my car.  As mentioned before the mechanic said it was broken because excessive force was used and it had to have been whoever changed the oil the last time.  Tracy Dodge were the only ones that serviced my car the last few times.  I am once again asking that this be fixed and not a temporary fix.thank you

This customer has lied about her information and never returned our call after we were trying to get the vehicle back. After numerous attempt, we finally hired a reposession company to get our vehicle back.

[redacted] purchased the vehicle November 10, 2015. The first conversation [redacted] had with me was just last week. Since our conversation we have had her vehicle towed to our facility from another dealership to personally address her mechanical concerns. I have given [redacted]...

[redacted] and her friend several different options to help her. Our technician will evaluate the mechanical condition of the vehicle and the concerns [redacted] has expressed and of course we will address them accordingly. We appreciate [redacted]. We consider this matter closed.

I have all copies of other dealerships repair orders. Premier CDJR is not going to fix this oil pan nor do I believe we should be held responsible for it. The customer stating Premier CDJR was the ONLY dealer to ever work on the car. When it has been to other dealerships for the oil changes. "Premier CDJR WILL NOT MOVE FORWARD WITH ANY REPAIS FOR THIS CAR".

Consumer States" In response to the business response. [redacted] was not even there, and when I came in. I did not say that I was going to bring the rain, that is completely obscured. What I said was that I was going to come down and complain. Also, when I came in I was finishing up a call with...

my attorney and as I was getting off the phone I put the phone down and he asked are you recording this conversation, I said no, and he asked to see my phone, I said no, you cant touch my phone. Then he stood up and he yelled at me to get out off his property, and told me he was calling the cops. As I was getting out of my he stated that "me and my family are fired"  as his family all because I wouldn't allow him to see my phone. he was advanced at me twice my vehicle and approaching me, in a threatening manner , he came towards me and got in my faceI told him to stay away from me or my vehicle and he said no, I don't have to you are on private property. I stayed there until the cops got there and I was not arrested or anything like that and the cops said that's false, its not private property, but if they are acting like that please leave. I never got in his face or said I was bringing the rain, only that I was going to complain. "

Company states: Although we do not feel that we are responsible for the damage of the oil pan, we will supercede the last response and we are offering $100.00 that they can use in our service department for whatever they like. [redacted]Owner

PLEASE HAVE THE CUSTOMER CALL ME [redacted]. I CANT FIND ANY RECORD OF THIS CUSTOMER IN OUR SYSTEM. THANK YOU [redacted]

Mrs [redacted] picked up her 2010 challenger on Friday August 5Th. We have repaired her car  as requested. I spoke to her on the phone with [redacted] or General Sales Manager. He informed her that we would not be buying the car back and she was OK the the out come of the conversation. We informed her that she can contact [redacted] for any other concern with her car. We would like this case to be closed. Thank you, [redacted]

I would like to begin by sympathizing with your frustration regarding this matter. This incident has been time consuming and frustrating for you, which is never our intention. We are here to assist you in any way possible. The vehicle had updates and flashes prior to being sold. This is a common...

occurrence with all manufacturers and it is a positive thing. It means that the manufacturer and the dealer are both diligent at recognizing and eliminating issues. In regards to the times the vehicle has been brought in and the problem has not been able to be duplicated it is an unfortunate situation for both parties. The client is not satisfied that the problem is not detectable and the dealer can not repair a problem they can not find. We have involved [redacted] to help assist in this matter and will continue to provide any and all documents necessary to assist with getting this issue resolved. This is certainly a frustrating situation for our customer and we are committed to resolving the issue in any way possible. We made sure all updates, recall, and compliance bulletins were up to date at the time of sale. We have inspected and investigated the service concerns every time the vehicle has been brought in to our service department. We provided the service records and have been in communication with [redacted] on the clients behalf. At this time, I would like to make it clear that the client is welcome to bring the vehicle in and have it inspected at our expense. We will also provide transportation for the customer while we investigate further into these concerns. We would also like to make ourselves available in assisting with [redacted] in any way possible.

Review: I purchased a used 2010 Challenger from this dealership. The vehicle has been in the shop 4 times since the purchase. The contract was resubmitted to me three days after the original purchase without disclosing to me the car was a lemon and gross polluter. Since the purchase the car was sitting for two months because I went out of state. Once I returned is when the problems began. I took the car in because the one key I was given malfunctioned. This is when I discovered I had no windshield wipers on my car. I had the rotors done because the breaks were gone. Found out I have after market headlights because they went out and currently the engine is blown. [redacted] the service person, sent me to another dealership, with an appointment because they couldn't service my car. Get it to Stockton, and find out I was sold an aftermarket warranty. My car has been sitting at Stockton dodge for a week with no return call from the owner [redacted]. I have gone through service manager [redacted], Sales manager [redacted] and no resolve for the issue. At this time I would like for the dealership to take their lemon back, and they want me to purchase a new car. I don't trust the dealership and want to walk away from the car. I would like help with a fair resolution.Desired Settlement: I would like for the dealership to pay the bank and take their car back.

Business

Response:

[redacted] purchased the vehicle November 10, 2015. The first conversation [redacted] had with me was just last week. Since our conversation we have had her vehicle towed to our facility from another dealership to personally address her mechanical concerns. I have given [redacted] and her friend several different options to help her. Our technician will evaluate the mechanical condition of the vehicle and the concerns [redacted] has expressed and of course we will address them accordingly. We appreciate [redacted]. We consider this matter closed.

Business

Response:

Mrs [redacted] picked up her 2010 challenger on Friday August 5Th. We have repaired her car as requested. I spoke to her on the phone with [redacted] or General Sales Manager. He informed her that we would not be buying the car back and she was OK the the out come of the conversation. We informed her that she can contact [redacted] for any other concern with her car. We would like this case to be closed. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I recently had a 100,000 mile service on my Jeep. I was extremely disappointed to find out that this dealer charges $200 to replace the spark plugs. It takes me 15 minutes to do it myself. Be aware they call it tune-up, basically all they do is replace spark plugs. Auto Dealers deceive clients by using fancy names like "tune-ups" they probably spend 10 minutes but we get charged for 1 full hour plus parts. Next time you need your spark plugs replaced don't let the dealer do it. Dealers are only stealing your money! Protect yourself.

I recently bought a new 2014 Challenger from Premier. The salesman was nice and knowledgeable.  He went with us on the test drive and explained a lot of the safety features and options unique to the vehicle. Their facility is very nice with a nice small area for children to play.

However, the deal "closer" used standard trick of only showing me monthly payments instead of costs to obscure the deal. I asked for their "best" deal which turned out to include no dealer discount and the low end of the kbb on my trade (they gave me 3k and are selling the car now for 10k).  I saw another dealer online offer 1500 dealer discount for similar car but it was not the color I wanted.  Dodge rebates were very good, though, otherwise I would have walked away in disgust.

Then, they pushed me to get gap and extended warranty service that they promised me was a special deal.  They gave me 85k miles of hitech-only for 4000$.  Dodge offers maximum everything coverage of 5yr/100k for 2300$ i.e. more coverage at almost half the cost. They never even bothered to talk with me about the available Dodge extended warranty or financing.  After researching online, I think I would have liked to buy the extended dodge warranty.  I had to go back an terminate the not-so-special deals, and I'm still waiting for that money to be refunded to my loan.

In addition, the dealer didn't fill the gas tank and didn't remember to give my a coupon for the free oil change that they promised.  When I took the car back to be detailed, it took more than two hours and it came back not looking that good. I had to fish out a large strip of the Window sticker still left caught in my door.

At my first service visit, I needed starscan activation of Mopar fog lights that I had installed in my car.  The SXT model I bought doesn't come with them, but is pre-wired.  Dealer charged me $165 for the service.  I've read about dozens of others online in forums that added fogs and that had the same service done for no more than $50 bucks or so at their dealerships.

Review: Went to have oil change and the broke the threading on the oil pan. The mechanic said whoever changed oil before broke it. They are the only ones who have serviced my car since I bought from them brand new. They want me to pay for it. They are the ones who need to replace itDesired Settlement: They need to repair it

Business

Response:

The customer has there oil changed at other dealerships besides ours. Stockton Dodge has done 3 oil changes in June, July and Sept. of last year. This car has 140,544 miles on it and the drain plug threads pulled out when we removed the plug to drain the oil. This is a common thing to happen. We can put in a over sized plug for a temporary fix. The customer will have to eventually replace his oil pan as a over sized plug will not last.

Consumer

Response:

I am rejecting this response because: This is something they broke while changing oil. I spoke with the mechanic there at Tracy Dodge and he explained that it had to have been the person who changed the oil. They put to much force. I spoke with the advisor Tim and he called the mechanic and asked him if he had told me that and mechanic said yes, Tim said "your not suppose to say that to the client", he was not happy. I want this fixed and not a temporary fix. Like I mentioned before, my oil changes have only been completed by Dealer. thank you

Business

Response:

Premier is declining to replace customers oil pan. Again customer hasn't done ALL oil changes at this location, as stated.. Please refer to the following repair orders that the customer had oil changes at a different location. Stockton Dodge in Stockton ca. INVOICE #[redacted] DATE 9-13-2014 MILES 117,642 TAG #[redacted] OIL CHANGE INVOICE #[redacted] DATE 7-26-2014 MILES 113,054 TAG#595 OIL CHANGE INVOICE #[redacted] DATE 6-21-2014 MILES 110,414 TAG#[redacted] OIL CHANGE

Consumer

Response:

I am rejecting this response because: The last oil changes were done by Tracy Dodge. On 12-13-14 the car was taken to Tracy Dodge for the required life warranty inspection and at that time it was not mentioned there was a problem. After that we had an oil change March 2015, a transmission oil change 4/25/15 and the last oil change on 6/27/15 all these at Tracy Dodge. Again, Tracy Dodge service was the last ones that worked on my car. As mentioned before the mechanic said it was broken because excessive force was used and it had to have been whoever changed the oil the last time. Tracy Dodge were the only ones that serviced my car the last few times. I am once again asking that this be fixed and not a temporary fix.thank you

Consumer

Response:

Good afternoon, please find attached documents requested. If I can be of further assistance please contact me. If you need the receipts for the work done in Stockton let me know.thank you

Business

Response:

I have all copies of other dealerships repair orders. Premier CDJR is not going to fix this oil pan nor do I believe we should be held responsible for it. The customer stating Premier CDJR was the ONLY dealer to ever work on the car. When it has been to other dealerships for the oil changes. "Premier CDJR WILL NOT MOVE FORWARD WITH ANY REPAIS FOR THIS CAR".

Business

Response:

Company states: Although we do not feel that we are responsible for the damage of the oil pan, we will supercede the last response and we are offering $100.00 that they can use in our service department for whatever they like. [redacted]Owner

Review: Received a mailer for a "Buyback Event" to be ran from 7/7/2014-7/13/2014. The laminated flyer has a hologram area which is the scratch and win to see what you have won. I proceeded to match 3 amounts to show 7,500 and with matching these amount you must call a number to verify. I proceeded to call and the call attendant stated you have a winner and I need to drive down to the dealer and ask for a specific person "[redacted]" to claim my winnings. I arrived at the dealer (asked for Mr. [redacted] who did not come out or did I meet him) and sat down with the sales person instead who was trying to complete a write up and get my info to purchase a car. The sales person tried to explain that I miss read the flyer and it stated that "You may be a winner", but in the same sentence it states you must match 3 amounts to win, if the values don't match then you lose and also they stated that the amount showed was just a number not actual money.On this card it contains an asterisk which only states "No purchase or donation necessary to enter or win" and "Purchase or Donation does not increase your chances of winning". I met with the used car manager and I asked him if they would be willing to take the $7500 off a vehicle of my choice since they would not issue a check or pay out the winnings. The used car manager stated no that cannot be done and he can only provide deals on select cars.In this day and age of fake and deliberate business cons I truly believed that I had won something since I had it in writing. This selling tactic should be not be allowed to be used for any advertising what so ever. The dealer was trying to get me to do another scratch and win game along with giving me a special $2.00 bill, but I felt if I took those chances that I would be forgoing any interest in the actual prize I won $7500Desired Settlement: I feel that I truly won the $7500 dollars that I scratched off and should be paid my prize. The dealership should honor this promotion and stand by what they issue out to the consumes.

Business

Response:

We would like to apologize for the confusion in regards to our promotion here at Premier [redacted] of Tracy. We in no way want to trick or deceive our customers but our goal is actually to make coming into our facility fun and exciting. We understand that this flier can be confusing and would like to assure you that any promotions that come from our facility are first compliance approved with the attorney general. There are clear disclaimers and instructions throughout the flyer. The back side of the flyer says specifically “scratch-off on other side. If you match 3 amounts, you win.” The two prizes it shows is either $15,000.00 cash* or a U.S. $2.00 bill* When you scratch off and match the 7,500 three times, that’s qualifying you to win one of the two prizes. Nowhere on this flyer does it state there is any chance of winning $7,500.00* I’ve included pictures of the disclaimers, instructions, and scratch off section to provide a visual. This is a family run business and our customer service is of the utmost importance. Do to the common misunderstandings with this flier [redacted] has decided tone down these promotions drastically. We hope this response has cleared up any misunderstandings, and wish you the best.

Review: My husband and I traded in our Hyundai Elantra for a Jeep Wrangler in September 2014. About a month after we traded in our old car, we got a bridge toll violation ticket in the mail from our old car since it wasn't yet taken out of our name. I called the dealership to find out what happened, and found out that they drove the car to an auction over the Benicia Bridge and did not pay the toll. I spoke to [redacted] the sales manager and he said this happens all the time and to fax them the violation and they will take care of it. It was very rude in the whole process, making me feel like it was my fault. I faxed over the violation and didn't hear another word about it. Fast forward to July 2015, we get letter from a collections agency saying we still haven't paid our violation and now owed $78 within 30 days or else they would come after our credit, house and cars. I call the dealership again and leave another message for [redacted]. I didn't hear anything for over 24 hours, then I get a call back from someone who got forwarded my message. This person told me they just got the message, but they would look into it and call me back about it tomorrow. The collections letter stated that the payment was due on August 7, so today on August 4 (we were on vacation and got this collections letter late), I just decided to pay it and try to get reimbursed by the dealership. It is not worth getting harassed by collection. I informed this person on the phone, and they completely blow up on me. Raising their voice saying "you should NOT have paid that!" "That is exactly what they want!" Well duh, you didn't pay the violation to begin with, so they want their money. They again made me feel like I was at fault, when I am paying the price for all of their mistakes. They ended the phone call saying they would look into it and call me back tomorrow. I cannot believe how rude and inconsiderate this person was. I have never had a more disappointing experience with any business. I would not recommend anyone to this dealership.Desired Settlement: I would like to be reimbursed for the $78 violation that I paid for made by their employees.

Business

Response:

Company states: We have issued a check for $70.00 and she should be receiving it by Wednesday.