Premier Chrysler Jeep Dodge Ram of Tracy

Review: On December 15, 2013, Sales person emailed me two 2014 Ram 2500 vehicle window stickers that were available to purchase. I decided on one and called the sales person to let him know which one I wanted to get. He told me"great, come on down tomorrow to sign a contract for the truck." So, the next day I went down to the dealership and we drew up a contract. He told me that the truck was at another dealership and they would bring it in a day or two. The next day he called me and said " SORRY THE TRUCK IS NOT AVAILABLE BUT THE OTHER TRUCK IS AVAILABLE". I told him I don't understand what happened because I already signed the contract for that truck and that's the one I wanted. And the sales person told me that when they looked it up on the computer it said it was not available now. So, I basically had to settle for the other truck. The dealership was suppose to void the old contract and write up a new contract for the available truck.Since my purchase of the new truck, I have been dealing with the dealer to correct the VIN number on my truck.DMV sent my registration,but the VIN number was wrong.The VIN they had on file was for the truck that was not available for me to purchase. I have been to the dealership about 5 times now and every time I go there they tell me they are going to fix it but it never got completely fixed.

I got a DEMAND FOR PAYMENT from VEHICLE REGISTRATION COLLECTIONS on 7/31/2015.The DMV had a record of me having both trucks. I have been trying to take care of it myself.I took time off work to go to DMV to verify the correct VIN number,made numerous calls and have been very frustrated in solving this problem...I am hoping that now I resolved it working on it myself.Desired Settlement: I think because I have been working on resolving this myself,maybe Premier Dodge of Tracy can decide on what is appropriate compensation for.....Promising me a certain vehicle and not delivering on that promise.All the ongoing frustration and problems with DMV that I have had because of the dealers mistakes.taking time off work to visit both DMV and Dealership.

Business

Response:

Premier Chrysler Jeep Dodge Ram is deeply sympathetic to the time and inconvenience this has cost our customer, [redacted] Premier Chrysler Jeep Dodge Ram of Tracy would like to compensate Mr. [redacted] for his time in assisting us clear up the registration concerns regarding his purchase in the form of a $250 service credit that can be used for maintenance and or repairs.

Review: I bought a 2015 Ram truck with an extended warranty on April 18th 2015. I began having issues with the radio on April 24th, it started cutting out and dropping my cell phone. On May 20th 2015 I closed the passenger side door and the windshield cracked on the passenger side, approximately 1 1/2-2 inches, I immediately contacted the dealer and was told they were all booked up until May 29th. I made an appointment to drop the vehicle off on Friday May 29th. My wife took the truck to the dealer and they said that they would not cover the crack because it was over 2 inches (it has grown over the past 9 days as I have needed to drive it) and it appeared to possibly be caused by an impact. My wife told the service manager the circumstances of the crack, he then told her something may have hit the windshield and closing the door caused it to crack. The truck was parked and had been parked the entire day and I had utilized the passenger door twice that day. We spoke to the finance manager who sold us the warranty and he told us the service manager makes the determination. When my wife spoke to the service manager again he told her he has worked there 22 years and he has never seen Dodge pay for glass.Desired Settlement: Would like my warranty work to be completed and paid for as per my warranty

Business

Response:

I work for Premier Chrysler-Dodge-Ram-Jeep of Tracy and am responding to this complaint. [redacted] purchased his 2015 Ram Pickup Truck from us recently, and came back into our Service Department several months later to show us a crack in his front windshield. Our Service Advisor was told by the customer that she heard something hit the windshield while driving, a short while later noticed that it was developing a crack in the windshield, our Advisor noticed a definite "impact" spot in the crack that apparently started the windshield to create a spreading crack within the windshield. The customer said that they thought that the crack was spreading because when they slammed their car door and that made it spread more. The Factory Manufactures Warranty specifically does not cover a windshield that has a crack in it caused by an object which bounced off of the windshield while driving. Possibly their Car Insurance may cover it, depending on the particular policy coverage's that they have on their Truck.

Review: I have a driver license and am a great driving record. I have not own a car since 2001.

I live in Lodi CA and there was a car event through Tracy Premier as contacted with Dodge Premier and Oakland Premier. That day May 23 and 24, 2014 it was a great day.

I heard about the event. I received a scratch ticket saying I win $2,000. That was to be my down payment on a car. I had fear and really wasn't trusting the fact of getting a car. My salesman [redacted] reassured me everything will be ok. I stressed over and over I am on my SSI and not sure I could do this I am a Navy mom and they shared your son would want you to have a car. I was over whelmed and excited with the fact they said "we work with people on SSI, bad credit, no credit." They got my attention. [redacted] showed me a 2013 for $400 a month. I stressed there way no way I could afford that. So he told me to come back the next day and I did.

He showed me a Buick Lucern 2006. Beautiful. He said that's yours. He came going back and fourth to [redacted]. He works with banks. We did talk car and personal so I thought so I would trust.

I had to find away to get car insurance because it was so long since I had car insurance it was costly. Like I am a $1,000 in debit which I would like back. Besides that $2,000 was never applied.

They had me feeling on top of the world. Me a car owner. great. I felt so special. They had me fill out paperwork. They even told me the car had warrants. I was sold.

We did the paperwork. Than my confussion stepped in $420.00 a month no way. They said take car of you car insurance and we will get back to the car payments. They said my interest rate would be lowered an car payment. Again they are very aware of the fact I am disable and on my SSI. No way could I afford $420.00 a month. Yes I pay rent.

Now I am on the phones and stopping in the premier Tracy Dodge, talking with [redacted]. By the way the car did have to be towed in and service. I was ready to do the lemon law but again, I listen they fixed it and I drove away happy.

No, I did not see car wires hanging under neath after that. I am lost now. The car is not my dream but my nightmare. The company had me contacted Rate Genius but they said no way would they be able to refinance me. Same with Lodi Credit Union.

Many now are telling me you have been taken for a ride. The car is worth $9,50 but yet I am being charged for $14,000 or so. Now I lost [redacted]s number but noticed on my paperwork Oakland Premier the general manager

They told me they work for bank only. Bad customer service. I felt the customer me should be more important. I offered a deal. Take back the Buick and give back the money to the bank. This way I do not have bad credit. Maybe I could get a cheaper car and one better on gas. I was turned down.

At this point I know they are tired of me calling for all I get is voicemails. I know they see my name they are not returning my call.

One call I did receive is everybody is busy. Not good customer service I feel. I thought since I made one car payment and thought for sure they would be calling and saying great we do want your business and are happy to lower your payment an interest rates drop. That did not happen.

I have been feeling depressed and full of anxiety. Sad that I have to turn the car inDesired Settlement: To be able to turn in the Buick back by the end of Aug. 2014 of 30th. My credit not hurt. The 1, 000 I spent for insurance, call it lesson learned. Also I do not want others to go through what I did on SSI and being disable. I feel that a happy deal went bad

Business

Response:

Dear [redacted]

Premier Automotive is a customer service oriented family run business and we want to make sure as our customer that we try our best to address your issues. We have pulled your deal file and have started reviewing the documents. I contacted you this morning to schedule a sit down meeting here in our Tracy location and look forward to meeting with you and mark to find resolution. Take care in the mean time and please contact me with any questions or if a reschedule is needed.

Sincerely,

CRM Premier Automotive

209-820-3550

Consumer

Response:

Consumer states that she has met with the company and she was able to return the vehicle and also they had resolved any issues amicably.

Review: Failure to uphold their internal bought service plan... deceptive practices and when you complain they say your are threating them and call the cops on you... they are refusing to service my vehicles after buying their own in house service plan called First Extended... Also DMV paperwork was not done properaly on our Sonata Hybrid and we never get a renewal by mail from DMV.. we have to constantly fight every year with DMV to try to resolve the issue but they say that its the dealers fault and problem. They are being investigated for miss handling of DMV Paperwork.Desired Settlement: I want a formal appoligy from the Service Manager and the owner for calling the police and lieing about why I was there. I came to complain about these issues and was threatened by Servive Manager [redacted]. I am a disabled Veteran and felt threatened by [redacted] following me out of the dealership yelling that he was fireing me and my family from have any of my bought vehicles from this dealership to be serviced under their own service plan.. I want them to uphold their contract...

Consumer

Response:

Consumer States" In response to the business response. [redacted] was not even there, and when I came in. I did not say that I was going to bring the rain, that is completely obscured. What I said was that I was going to come down and complain.

Review: I purchased a 2015 [redacted] Cherokee from premiere Dodge on 3/5/15 the vehicle had 31 miles on the odometer. The vehicle had been having trouble with the transmission so we brought it in. The vehicle had been in 4 times for the transmission with nothing repaired, every time they said we couldn't duplicate it.

When we went to file a claim with the [redacted]) we needed all service records. So we asked there service department if they can print them out for us. What we found out was the vehicle was turned in from there sales department for a check engine light. 7 codes to be exact! 3 of witch were for the transmission. none of witch was disclosed to us at the time of purchase.

Now if fighting with the [redacted], jumping threw hoops trying to get this car fixed/ or replaced

Premiere Dodge has seen the car duplicate one of the problems with the transmission, they say they can do nothing for us.so now the [redacted] is having us bring this lemon to [redacted] for a second opinion.

My wife and I would have never bought this car if we new it had known transmission problems, the dealer had many other Cherokees on there lot. I would have been just as happy with a different one.

I've left 8 messages for [redacted] the owner regarding this [redacted]er,

3 messages for [redacted]s

2 messages with [redacted] Jr.

Now there sales manager [redacted] did call me today and when he informed me they don't have to disclose anything to the customer I was appalled. He continued to say I need to get it seamed a lemon, and they wouldn't help me. I informed him I will be contacting the Revdex.com. In response he said good luck with that.

I am a 70% disabled combat veteran with severe PTSD, my son is autistic, we needed a reliable car for our family, and all I've received is a 40,000$ driveway papper weight.

Please help.Desired Settlement: I would like the dealer ship to refund me in full, due to selling us a car with there knowledge of it having problems and not discolsing it.

I would have been fine with a replacement Cherokee, but after the terrible service and treatment my family has received I don't want to deal with them any more.

Business

Response:

I would like to begin by sympathizing with your frustration regarding this matter. This incident has been time consuming and frustrating for you, which is never our intention. We are here to assist you in any way possible. The vehicle had updates and flashes prior to being sold. This is a common occurrence with all manufacturers and it is a positive thing. It means that the manufacturer and the dealer are both diligent at recognizing and eliminating issues. In regards to the times the vehicle has been brought in and the problem has not been able to be duplicated it is an unfortunate situation for both parties. The client is not satisfied that the problem is not detectable and the dealer can not repair a problem they can not find. We have involved [redacted] to help assist in this matter and will continue to provide any and all documents necessary to assist with getting this issue resolved. This is certainly a frustrating situation for our customer and we are committed to resolving the issue in any way possible. We made sure all updates, recall, and compliance bulletins were up to date at the time of sale. We have inspected and investigated the service concerns every time the vehicle has been brought in to our service department. We provided the service records and have been in communication with [redacted] on the clients behalf. At this time, I would like to make it clear that the client is welcome to bring the vehicle in and have it inspected at our expense. We will also provide transportation for the customer while we investigate further into these concerns. We would also like to make ourselves available in assisting with [redacted] in any way possible.

Review: Our 2012 Dodge Grand Caravan broke down, needs new alternater, in the shop for 3 days now, still not repaired.

In February, we purchased our 2012 Dodge Grand Caravan from Premier. We live and Lodi and were referred to Tracy for their "excellent service." On 11/2, our van lost power while driving on Hwy 99, with our entire family inside. We were able to determine that the alternater needed to be replaced. The van would not hold a charge and we had no choice but to leave it over night at a parking lot. Our van is still under the purchased warranty. The next morning (Sunday) I called Premier and spoke with [redacted] (sp?) [redacted] told me that we could go ahead and tow the van to Stockton Dodge since it was closer, and that they would be able to do the same repair. He assured me it was ok. He also said he would look into our warranty further and give me a call back. I never received another call from [redacted]. We paid $65 to have the van towed to [redacted] Dodge. On Monday morning, [redacted] from [redacted] Dodge called and said he will run a diagnosis and call me back. Stockton Dodge provided a one day rental for the inconvienence. Tuesday morning, [redacted] called again and said it was definitely the alternater and that the warranty stated it needed to be repaired at Tracy Premier. He advised me to call Tracy to see if they could help us out. I called Tracy and spoke with [redacted] told me it was not an option to let [redacted] Dodge do the repair. He tool down my information and said he would call me back. I have not received a call from [redacted] I called a representative from the Dodge corporation. [redacted] from Dodge called Premier on my behalf for some help. [redacted] was told my the receptionist Chelsea that both [redacted] and [redacted] were in Oakland, and would not be available until the following day, Wednesday. I called Tracy Premier myself and was told the same thing. Nearly crying I asked the receptionist for a general manager. I was transferred to [redacted], service manager. I told him my rental is due back today, my van is still sitting at [redacted] Dodge and I didn't know what to do, no one would help me. He wrote down my information and said he would call back. I have not received a call back from [redacted]. In the mean time, I called thwe warranty hotline to see what was going on. The warrany representative told me that [redacted] should have never told me to tow the van anywhere but Tracy, because it wouldn't have been covered and he should have known that. He also stated that the tow to [redacted] Dodge would not be covered, and we were out of luck for that tow. Because of [redacted]'s error, my family of 6 is out $65, which for us is gold. My fiance and I both work full time jobs. We have 4 children, two of which are in school. We have not had our vehicle since Saturday. We cannot afford after paying for one tow, to pay for another tow all the way out to Tracy. Desired Settlement: I am requested for Premier to make this right. An alternater in a 2012 Dodge should have never gone out in the first place. I would like the repair, which is covered by the warranty, to be taken care of. I would like the $65 tow to [redacted] Dodge which was instructed by [redacted] to be reinbursed. If another tow is necessary, I would like Premier to pay for that, as this is not my family's fault. I would like a vehicle to be able to get to work while my van is still unavailable. And I would like Premier to at least try to make some sort of response.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted] - Service

Contact Phone: XXXX-XXX-XXXX

Contact Email: [redacted]@premierautomotive.com

12/06/2013!

As a goodwill offer Premier CDJR of Tracy is going to reimburse [redacted] the additional amount of $65.00 that was required to bring the vehicle to [redacted] Dodge instead of Premier CDJR in Tracy.

Review: I bought a Sonata Hybrid from Premier Hyundai Tracy last December of 2013 and up to now the plate number of the car is not yet delivered. I went back to the dealership 10 working days ago (April 8, 2014)and asked for their help. They said they will work on it and gave me a calling card to follow up the issue. I called them the following day. I talked to [redacted], who just started her job, and she told me that she will call me after a week. Again, it has been 10 working days and I have not heard anything from them. Also, it has been more than 4 months since I got the car. I also bought a car last January from Toyota Pleasanton and it took them only 1 month to deliver a new plate number. I would like to have this issue resolve the soonest possible time.Desired Settlement: I would like the Hyundai Dealership to deliver the plate number of the car ASAP and if there will be fee to be paid, I would like them to pay for it.

Business

Response:

This complaint was sent to Tracy Ford. Tracy Ford does not own or have any affiliation with the Premier Auto Group of Tracy which includes Premier Hyundai of Tracy. Please remove this complaint from Tracy Ford and send to the appropriate contact at Premier Hyundai of Tracy.

Business

Response:

To whom it may concern. This matter has been completed,and we will be paying the fees for this mater. If there are any questions feel free to contact us.

Consumer

Response:

Consumer states that they went down to the dealership and is now waiting for the license in the mail.

Review: They have not paid off the full amount of my trade in when I purchased a new vehicle from them since 7/4/2014 I just had to pay $41.07.The finance department will not return my calls and they will not answer the page from the receptionist when I call I have been at it for over a monthDesired Settlement: I would like a refund of $41.07 I had to pay to GMAC Financial, the worst part is they told GMAC that the check was in the mail in September

Business

Response:

[redacted],

I'm very sorry to hear that you've had a difficult time getting ahold of our finance department in regards to your pay off. I have done some research and it looks like the delay is coming from the DMV releasing the title of your trade in vehicle. A release of liability has been submitted and I've also filled out the check request to refund you the 41.07. Unfortunately the check cannot be released until we receive the title so the time frame I've been given is 20 business days. I'll be sure to follow up with you directly the 26th of November to make sure this mater is resolved completely. Again we at Premier apologize for the inconvenience you've experienced trying to resolve this matter and want you to know that we are aware now and doing everything in our power to get you taken care of.

Sincerely,

Catherine Palmer

CRM Premier Automotive

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I purchased a 2012 Hyundai Sonata on July 20, 2014. I haven't received my license plate. when I contacted the dealership in November 2014 Tracy, CA I was informed there was an error in my paperwork. I've made numerous calls trying to get updates on the progress of getting my license, but was told there were continue complications with the paperwork.One complication I was told was that my car was registered to another person who bought the same car on the same day and they were sent my license plate. The dealership received the license plate back from the other person in late March early April.Hyundai asked me to complete several documents, which I did and sent back to them, But the issue hasn't been resolved. Now Department of Motor Vehicle is asking me to pay transfer fee for a car I purchased last year. I feel this issue has been mishandled and still not resolved after ten month. I have been the one to call and see whats has progressed and they don't return calls.Their customer service regarding this matter has been very poor and frustrating for me.Desired Settlement: I would like this matter to be resolved as soon as possible given the car will be one year old in two months or replacement of another vehicle by Hyundai

Business

Response:

Premier Chrysler Jeep Dodge Ram of Tracy has received your complaint and appreciates the opportunity to respond.We acknowledge there was an issue with the paperwork during the purchase of your vehicle which we discovered after the sale was completed that required you to re-sign several documents. we understand and appreciate how frustrating the situation has been for you.The issue at this point is in the hands of the California Department of motor Vehicles Business partner Automation (BPA) for correction. The documents required making the correction to the record and issuing proper title and registration is waiting for processing in Sacramento. Once they have processed the documents you will be receiving your plates and registration.Premier Chrysler Jeep Dodge Ram of Tracy aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable. We apologize for the annoyance that this may have caused to you. we are actively working to improve service levels and your feedback has proved to be invaluable. Regards, [redacted]

Review: April 13th I paid for repair services my Check Engine light came on and my Oil pressure dropped. I paid for services in the amount of amount of $ 1770.00 and the problem continued to happen.April 15th I took my truck back to the Dealership as my Check Engine light came on again and the Oil pressure dropped. Dealership told us their Technician forgot to document that another part was needed (oil pressure sender) and it would be ordered and installed at no charge. [redacted] (service Rep) made a comment that they reeamed the technician for not communicating this. The service manager [redacted] was involved and told us the part would be over nighted and this would be at no charge. He apologized for the mistake and seemed genuine. My wife and I called multiple times to get the service completed they got the work completed 3 weeks later.I contacted [redacted] 1 week after picking up my truck that my oil pressure dropped and check engine light came on. I told him after turnning my truck off it did not come back on once I started the truck again. [redacted] advised call again if it comes back on. On June 19th my check engine light came on and the oil pressure dropped. [redacted] now states my engine is blown they dont know why they wont know unless we authorize them to take my engine apart and a new engine is going to be over $11000.00.I believe the delay in the oil pressure sender has affected my truck and or a misdiagnosis of what was wrong. I have attempted to contact both [redacted] and [redacted] the service Manager, my wife has called as well and they will not take our calls or return our messages. I find this insulting due to the fact that when we were doing business they were very reachable. I am requesting assistance as I believe my truck should be investigated and the Dealership held accountable for my engine plus I want my money back $1700.00 for the repairs I paid for.Thank you,[redacted]Desired Settlement: I feel they should replace my engine as I have had multiple issues with the exact same problem. My service was not performed correctly, timely and I think it was a direct reult of the initial complaint we made and the part was put on for free and in turn our engine is affected out of spite or neglect to perform the service correctly which ever one I no longer have my Truck. I also want my $1700.00 back for the services not being satisfactory.

Business

Response:

Customer's vehicle was written up for check engine light and gauge light on. Found code P0524 stored. Engine oil pressure low code. Tested oil pressure checked good. Replaced oil sender and rechecks ok. The total for that particular repair including diagnosis, parts, labor, and tax was $266.43. He had come back in for instrument cluster failure and had stated oil pressure drops and a check engine light on, April 16, 2015. Unable to duplicate either condition and no codes were stored. He was not charged and we provided alternate transportation while finishing the instrument cluster replacement. Customers truck as towed in June 20th 2015 with 189,617 miles on it. That is 3,243 miles since the first repair order. He stated the check engine light came on and engine wont run. Found engine to have lower end noise but no codes stored for oil pressure. Recommended engine long block customer declined at that time.

Review: [redacted] On 4/2/14 I went to Premier Chrysler Jeep Dodge Ram of Tracy , located at 3460 Naglee, Tracy California 95204, to order a Jeep Cherokee Trailhwak. I expressed that I needed the vehicle for an upcomimg trip and needed posession of the vehilce by the week of 5/19 through 5/23. The sales manager stated that it would take 6 weeks for delivery and that I would be updated with a more specific date at a later date. the sales manager also expressed concern of the mileage of my tradein vehicle exceeeding 100k, and that ordering a vheicle through them required a $500. 00 deposit. I gave them a $500 deposit via my debit card and told the sales manager I would curtail my driving as to not exceed 100k miles.On 5/14/14 I recieved an email from Mr. [redacted] with the estamiated date of delivery of 06/05/14 (June 5 2014).On 5/18/14, I called Mr R. [redacted], the salesman I originally started the process with, and stated I was canceling my order and requsted my deposit back. He stated he had to talk to his sales manager. Mr [redacted] got on the phone and ran through the delivery process and estimated date of arrival. I agan expressed I was canceling my order and wantd my deposit back. He stated he would get back to me.0n 5/19/14 I called Mr [redacted] again to find out where they were in refunding my deposit. Mr [redacted] passed me on to Mr. [redacted] who begain his speil again on how new vehicles are transported how its out of their hands but the new ETA was 6/2/14. I again stated I was canceling my order and wanted my deposit back. he never did acknowldge me on this. just would go on explaining the transportation process. he then said he would get back to me.On 5/20/14 I emailed Mr. [redacted] and stated once again I was canceling my order and wanted My deposit back. I also asked that he reply within 24 hours. which as of 5/23/14 I have not gotten a reply or phone call from himDesired Settlement: I would like my deposit of $500.0 returned to my account.

Business

Response:

In regards to this complaint. I have left a message with the customer I need the full card number to issue a refund on his credit card.

And of course we will gladly refund his $500.00 deposit.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I [redacted] baught a auto from Premier Chrysler Dodge 3460 Naglee Road [redacted]. I took my auto in get serviced and to fix washerhose, AC. I had to rent a auto for $210 doll for they would not loan me one. I got my auto and nothing was done.Desired Settlement: I want them to loan me a auto and service and fix all problems.

Business

Response:

PLEASE HAVE THE CUSTOMER CALL ME [redacted]. I CANT FIND ANY RECORD OF THIS CUSTOMER IN OUR SYSTEM. THANK YOU [redacted]