RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Your page did not give me the option of responding in detail to the response made by the business about which I am complainingI cannot accept their response because I never paid them any money AND THEY NEVER DELIVERED ANY PROPANE OR TANK, therefore, they cannot retrieve it Their record keeping is so poor, they don't know what they're doing [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThat is not my signature on the document In addition, I have purchased over gallons of propane in LESS than years They are now claiming that the gallons per year must be counted from November to November That is not stated on the contract Again, unfair business practice I received a phone call yesterday, 1/from '***', ext stating that the fee would be waived I would like to have this in writing Thank you Regards,
*** [redacted] Mr [redacted] owns one of our Club Memberships which affords him an annual tuof his boiler During our inspection, the Technician discovered cracks in the fire box He informed the occupant and told her he was going to “red tag” (placing a red tag on the unit) the boiler Red tagging a combustion appliance requires notice to the occupants of a potential unsafe condition The unit is normally turned off and the occupant is notified This is an industry standard operating procedure when cracks are found in heat exchangers or fire boxes (combustion chambers in heating units) The American Gas Association (AGA) and the Gas Appliance Manufacturer’s Association’s (GAMA) position is that any crack in a heat exchanger or combustion chamber constitutes a defect and requires replacement After telling the occupant, she immediately made a phone call Unbeknownst to us, she was the tenant and the call was to the landlord Our Technician explained to Mr [redacted] the condition of the boiler The Technician told Mr [redacted] (and the tenant) that there were cracks in the fire box which could create a hazardous condition of CO (carbon monoxide) We never told either one that there was CO in the house, only that there was potential for the condition Court cases have held that HVAC Companies are required to notify building owners and tenants of unsafe and/or potential hazards The boiler is years old and we gave Mr [redacted] a range of prices to replace the boiler We contacted our Distributor (R.EMichel) who explained to us that parts were no longer available Given these facts we notified Mr*** As he describes it, he had someone else look at the boiler and found no cracks We subsequently sent another Technician to the residency, using a HD camera took pictures of the cracks and we sent these to Mr***The technician’s analysis showed ppm (parts per million) of CO at the boiler This level is greater than the amounts allowed by NIOSH, The World Health Organization, ASHRAE and Fire Departments He had someone else take care of the boiler There are some repair methods that can band aid a “fix” However, most of these methods are not approved or recommended by manufacturers A major component failure of a year old appliance should be grounds for replacement Once again, some courts have ruled that landlords have the legal responsibility to notify their tenants of potentially unsafe conditions Once again, neither Mr [redacted] nor the tenant were told that CO was in the house We gave Mr***, two professional low level CO Monitors to use in the house to reassure the tenantThese monitors start recording CO at ppm Notification of unsafe conditions does not, in any way, approach the use of “scare tactics” The facts are simple, the boiler is years old and had a major component failure We did our professional due diligence and notified the effected parties After the conditions as stated above were discovered, we did not finish our tupending a decision by Mr [redacted] as to what he wanted to do He chose to allow someone else to handle his situation We would be willing to refund the money he paid for his Club membership of $
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Your page did not give me the option of responding in detail to the response made by the business about which I am complainingI cannot accept their response because I never paid them any money AND THEY NEVER DELIVERED ANY PROPANE OR TANK, therefore, they cannot retrieve it Their record keeping is so poor, they don't know what they're doing [redacted]
Reggie Fwas fantastic Took care of our problem Couldn't have asked for a nicer repairman Thanks, Reggie!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThat is not my signature on the document In addition, I have purchased over gallons of propane in LESS than years They are now claiming that the gallons per year must be counted from November to November That is not stated on the contract Again, unfair business practice I received a phone call yesterday, 1/from '***', ext stating that the fee would be waived I would like to have this in writing Thank you Regards,
*** [redacted] Mr [redacted] owns one of our Club Memberships which affords him an annual tuof his boiler During our inspection, the Technician discovered cracks in the fire box He informed the occupant and told her he was going to “red tag” (placing a red tag on the unit) the boiler Red tagging a combustion appliance requires notice to the occupants of a potential unsafe condition The unit is normally turned off and the occupant is notified This is an industry standard operating procedure when cracks are found in heat exchangers or fire boxes (combustion chambers in heating units) The American Gas Association (AGA) and the Gas Appliance Manufacturer’s Association’s (GAMA) position is that any crack in a heat exchanger or combustion chamber constitutes a defect and requires replacement After telling the occupant, she immediately made a phone call Unbeknownst to us, she was the tenant and the call was to the landlord Our Technician explained to Mr [redacted] the condition of the boiler The Technician told Mr [redacted] (and the tenant) that there were cracks in the fire box which could create a hazardous condition of CO (carbon monoxide) We never told either one that there was CO in the house, only that there was potential for the condition Court cases have held that HVAC Companies are required to notify building owners and tenants of unsafe and/or potential hazards The boiler is years old and we gave Mr [redacted] a range of prices to replace the boiler We contacted our Distributor (R.EMichel) who explained to us that parts were no longer available Given these facts we notified Mr*** As he describes it, he had someone else look at the boiler and found no cracks We subsequently sent another Technician to the residency, using a HD camera took pictures of the cracks and we sent these to Mr***The technician’s analysis showed ppm (parts per million) of CO at the boiler This level is greater than the amounts allowed by NIOSH, The World Health Organization, ASHRAE and Fire Departments He had someone else take care of the boiler There are some repair methods that can band aid a “fix” However, most of these methods are not approved or recommended by manufacturers A major component failure of a year old appliance should be grounds for replacement Once again, some courts have ruled that landlords have the legal responsibility to notify their tenants of potentially unsafe conditions Once again, neither Mr [redacted] nor the tenant were told that CO was in the house We gave Mr***, two professional low level CO Monitors to use in the house to reassure the tenantThese monitors start recording CO at ppm Notification of unsafe conditions does not, in any way, approach the use of “scare tactics” The facts are simple, the boiler is years old and had a major component failure We did our professional due diligence and notified the effected parties After the conditions as stated above were discovered, we did not finish our tupending a decision by Mr [redacted] as to what he wanted to do He chose to allow someone else to handle his situation We would be willing to refund the money he paid for his Club membership of $