Prestige Auto Group

Talked to this customer last Tuesday for 43 minutes on the phone.  Gave him my direct number so he could call me back with any other questions or concerns. We repaired his car to manufacture recommendations.  The manufacture will not authorize us to perform any other work on the...

vehicle.  Complaints by customer are considered normal design operations by Mitsubishi. I did offer to give customer fair market value for car if he were to sell or trade the car back to us.  I also offered customer communication with ownership, letting him know that the owner was out of town. He seemed satisfied with our conversation and asked me to provide written notes of his visit to Service in the Spring of 2014.  I emailed him the item he requested on Wednesday March 4th as promised. Would be happy to honor items mentioned in line 3.  Based on our conversation with customer last Tuesday, we are very confused by complaint filed with you.   Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted]            Fax: [redacted]
[redacted]

Hello mr. [redacted].First I would like to apologise if our business didn't meet your expectations.We are family owned and operated multiple location car dealer group who is servicing car buyers for more than 17 years.We really care about our reputation and customer satisfaction and we...

do all the effort in order to train our staff and control operations.However we are rapidly growing company and there is always place for improvement in team management.We will look at the deal details again and you will be refunded whatever you eligible for.

All issues are taking care off.  Car is fixed!

no way am I financing a 2009 Mercedesthat has broken stuff the sales man toldme the tires just need air and the mechanic told me while I was there the back tires are shotand the pressure sensors are broken so the sales man lied to methey told me 2 prices of the car and I had to The Klein first purchase because of their lieing and they neglected to tell me the car was in an accidentguess my fault because I purchased it at nightRevdex.com answer me this if you purchased a used vehicle with a warrantyshould you have to take the car straight from the dealership and start dumping money into it or take it straight to Pep Boys to get fixed.   The salesman told me it just needed airno way would I would've purchased this vehicle knowing all the problemsand they only gave me one key for the vehicle they said they'll let me know when they find the other onenow they're saying I'll go half with me what's wrong with this placelook on yelp.com and check their reviewsiam not paying for this car to get fixed tgis is there last chance to honor their saleor going to return the carall I want is a tire sensors fixed and two rear tires that are very loud and baldDan I will stop this complaintI never called the Revdex.com on anybody in my life I'm 37 years oldalso I asked them if it has MP3 oriPod so I can plug my phone into it so I can listen to my music and the phone cable is brokenlooks like I got robbed I told them the next day I wanted to return the vehicle and they said noI told them 10 times I want my Cadillac backthey were going to give me $3500 for my Cadillac but I told them the rear was broken so they gave me 2500 so I'm being honest can they

Im sorry  you felt this way, unfortunately I don't know which vehicle you are talking about . Please give us a call so that we have an opportunity to make this right.

There are issues with my breaks, I spoke to them about it. And the seat belts (driver and back seat left) aren't working once again. There is no windshield was liquid. When the car was brought to them the day I signed the papers, the seat...

belt was sprayed to fix the issue, but of course that was short lived, 1 day later if that the issue returned (if I receive a ticket I will be bringing it to them). There is no windshield liquid in the car. I was told by the salesmen Benny that the vehicle was in a MINOR fender bender (his words exactly) and it seems that it was much WORSE. These jerks should really be put out of business. If I have to I will bring this issue to court. They are a bunch of liars and greedy jerks. Once my money was in their hand I was no longer treated like a customer. It really isn't fair how people are allowed to be treated like this. I work hard for my money and it's a shame that nothing can be done about my problem.

We have reviewed complaint number [redacted] and determined that we have fulfilled the pricing and terms the customer agreed to at time of delivery. If Mr. [redacted] is not happy with his purchase, myself or [redacted] would be happy to meet with him to resolve any unsolved issues he...

may have. Have a great weekend! Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted]            Fax: [redacted]
[redacted]

Yes check was mailed out after numerous attempts to ask for it and until we mailed certified letter and wanted to take legal action you then mailed check. You even refused to cancel the warranty back in April when we first bought car. There is a reason why you have one...

star for a business. There is no reason I should wait six weeks after the car was paid off for a check. And lie about the sales tax on top of it all.

Tell us why here... Customer came in and we fixed the vehicle and Customer sign a waiver that Prestige is no longer responsible for any issues .How ever if the customer have any issue he could call us and we could look into helping him. Prestige auto  is on side

We have spoke three time to the client and told him that we have NO problem helping him fix the tire sensor. Offered him that we will pay 50% of the part & labor as of courtesy.Tire sensor are not covered component on the warranty. At the time of the purchase  there was no issues...

with the vehicle.  ?

WE HAVE SPOKE TO THE CUSTOMER  AND TOLD HIM TO MAKE AN APPOINTMENT TO RE SOLVE THE ISSUES. WAITING FOR THE CALL

Review: I would like to bring to your attention, a matter that I do not consider resolved. On 8/18/15 I bought a 2010 Kia Soul from Prestige Kia in Eau Claire WI for $11,659. After getting it home I became aware of an automatic feature of the car's locks that I consider to be a major safety concern. In fact, members of the team at the dealership agreed that it is a safety concern. I have a 1 year old son and purchased this car as a family vehicle. On 9/3/15 I brought the car back, having only put 240 miles on the vehicle. 200 miles of which can be accounted for in the round trip distance from the dealership to my home.

I returned with the vehicle and indicated I had a safety concern with the automatic function of the locks, namely that the doors lock automatically within 30 seconds of the car being turned off whether the keys remain in the vehicle or not. The sales department apologized for not disclosing the issue to me while selling me the vehicle or prior to the purchase. I requested the automatic door lock function be turned off and was informed that was not possible. I was then informed, that my only option, was to trade the car back to the dealership| to be credited against another purchase. I was put in a position where I either had to keep the original vehicle with the non-disclosed safety issue or trade it in on another car or get a "trade in value" for the car I had less than three weeks and put less than 250 miles on. The vehicle was returned to the dealership and I was compensated $9,034, a difference from the purchase price of $2,625. The only change in the vehicle from the date of purchase to the date it was returned was 240 miles. The dealership's decision to retain the $2,625 difference is unreasonable and I feel taken advantage of.Desired Settlement: I request a return of the outstanding $2,625 to fully resolve this matter.

Business

Response:

The majority of the customers loss here stems from a Mini Cooper that he bought, elsewhere in July and traded to us in August. Showing a pattern of remorseful purchases, we hold no liability for losses incurred. We would be happy to sell his Mini Cooper back to him. Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: 715-839-5457 Fax: [email protected]

Consumer

Response:

Review: I bought a 2003 mustang used and took it straight from the dealer to a mechanic to have everything checked out. it was about 35 miles and 2 hours of owning the car. The back brakes were shot. passengers side was metal on metal. I called my sales man and he said to bring it in and they will take care of it if they missed it. the next day I did. They saw the bad brakes and agreed they needed to be replaced but would not do it at their cost. I talked to they customer services/complaint lady she said NO WAY are we going to cover the brakes. So here is the issue. Wisconsin and the [redacted] form on each car as well as the one I bought reads legal breaks? metal on metal is not legal. I think as well the Trans 305 code defines what is legal.Desired Settlement: I made a fair and reasonable resolution to this. I truly hope they are willing.

Review: Prestige tried to get me approved for a vehicle at multiple banks without my knowledge. I tried to set up a test drive, and they used my old information on file to try and get me "pre approved" before I even showed up. I never saw the car, prices, or anything. Isn't this identity theft? I have called every bank they tried to get me credit through and explain this. When I talked to the salesman [redacted], he got very rude with me.Desired Settlement: First an apology, but I want my information no longer kept on file. I'm also pursuing charges for identity theft/forgery. They have affected my credit by doing this without telling me.

Business

Response:

We apologize for any miss communication. Complainant called and released information and showed intent verbally to consultant in efforts to maintain payment range going from Mitsubishi Outlander Sport to a Chevy Trailblazer. We are happy to call lenders he was submitted to, and request removal of inquiry. All required compliancy guidelines were maintained for this contact. Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: 715-839-5457

Consumer

Response:

Review: First off the radio station I94 FM is advertising for them plus a sign on the north side of the building says 66 months interest free financing. Then the vehicles all have signs that say was 30,450 now 27,450 also the advertisement says 6000 trade in over blue book price. So I and my sister drove there an hour ride. We went in and started the paper work then took the vehicle for a ride and went in to finish all paper work. [redacted] the lady I was working with went and got a paper and the price was 30,450 so my sister asked how when we are purchasing the price went back up when it said 27,450. Oh she says that's a rebate for military people or college students. My sister said that's false advertising and she said they have to do that because the do it in Minnesota. My sister said no they don't I just purchased a bug the price in the window is what I paid. The 66 months of interest free when asked if I qualify she said no because it's not for that vehicle. Then she got her manager whom told me he drove my truck and it was losing power. I told him flat out he was lying. Then he told me when he started it there were all kinds of issues and I called him a liar, so then he said he never drove it because he was afraid to. So 3 lies about my vehicle that I take very good care of with the help of Swant Garber service department. So there is no way my vehicle was only worth 470 dollar. We told them we were done and walked out. [redacted] followed us out and my sister told her how unprofessional their business and people are.Desired Settlement: I think they should stop advertising their lies and have to put on their signs rebate for military or college student and pay a fine for this false advertising they are coming people. I drove an outin my vehicle that was supposedly was not fit to be on the road. Plus I think they should have to advertise how they were lying to everyone. I am appalled at the customer service I have been taken through over their lies. They need to be held accountable for their actions.

Business

Response:

Our advertising meets all disclosure requirements at federal, state and local levels. We apologize for any miss understanding the customer has had in this instance.

Consumer

Response:

Review: After having another baby, it was time to upgrade my Kia Soul. In doing so, I lost $4,000 on trade in due to depreciation. I told the salesman I was working with that if we were to get another new vehicle I wanted flexibility so I could avoid losing so much money. He really pushed leasing a vehicle and since the idea was new to me, I trusted what he was saying. He made it seem like a lease would be the ideal option for us since we could "bring it back anytime, no problem." And "we might even write you a check if you bring it back early". The finance guy said the same thing. Sounded great to us. Even though our monthly payments were higher, it sounded great that we wouldn't lose money as we did when we owned a new vehicle. Everything was great and we decided to leave the country. I called Kia to see if an appointment was needed to bring back the lease and was told it was not needed, to just bring it in anytime. I brought it in and a huge workup started. After quite some time, the lady wrote down a number and told me I needed to pay. $5,175! I was in shock. I specifically told the salesman that I DIDN'T WANT TO LOSE MONEY AS I DID ON THE SOUL! I tried talking to the manager and other people and keep being told the same story- that they're sorry that I misunderstood and the salesman makes sure that the customer always agrees with all the conditions at signing. I told him that if I knew that depreciation and whatnot would be considered when bringing the lease back that I would've NEVER agreed to this. $5,175?? On top of a higher monthly payment? I could've bought a decent car for that! I'm asking them for a copy of the lease and they refuse to answer me at this time.Desired Settlement: I was given false information by the sales team and was not aware that I'd be facing over $5k upon returning the vehicle. The sales team should be upfront with the customers instead of coercing them into agreeing to such deals. I believe I should be refunded the amount that I was charged.

Business

Response:

I have spoken to customer from her limited connection in the country of Panama, in attempt to help her understand the lease contract she signed in to at time of delivery. We apologize that she incurred depreciation for dropping the lease contract after a very short time of possession. Unfortunately, we cannot manipulate the bank contracts or market values of vehicles in these situation. We emailed customer scanned copy of lease contract, she is requesting in complaint, on April 30th, 2015 at 11:18 a.m. to email she provided. This is the only contact we have for her in the other country she is now residing. Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted] Fax: 715-833-1569[redacted]

Consumer

Response:

Review: I went to Prestige Auto to purchase a vehicle 7/2013. There were 2 vehicles that I wanted to look at. A chrysler 200 and a Mistsubishi Galant. The salesperson took us for a ride in the 200 while the Finance department pulled my credit, which I had never said I was going to buy. Once we got back the salesperson refused to show me the Mitsubishi saying that it was an inferioir car and that the 200 was the best deal he had for what I wanted. I tested the heat and AC both seemed to work fine. The Finance department talked me into taking the warranty stating it would cover any issues we had for service, that it covered all parts, unlike the warranties that only covered defective issues. That winter I noticed that the heat was off and that if it was under 15 degrees there was little to no heat especially in the passenger side. I had a 6 month old child in the back seat and was worried about breaking down and him being cold. I never could take off my gloves and letting it run before getting in never made the car warmer. I took it to the dealership and they told me that they could find nothing wrong, that it was with in code and no mechanical errors were found. I drove around for 30 minutes and took it back there and made them look at it again. The mechanic came out with a thermometer and stuck it in the side that had the most heat. I told him again that it was coldest on the passenger side and that he should try it over there. It dropped 25 degrees. The head service manager said it was still with-in code and that he could try flushing it to see if it worked. I agreed and it seemed to be a little warmer although not much. The service department told me that colder air meant that it wouldnt be as warm in the car and that it was normal for it to happen, especially since it was a cold year. This winter it wa s the same. If it was over 20 degree the heat seemed fine but under it was ineffective. I had my father ride with me and he agreed there was an issue. I had moved out of the Eau Claire Area so I called my warranty to see where I could take it and they told me anywhere. I took it to a local dealership. Within 30 minutes they had found the problem. Slude in the heating and cooling system had caused damage to my heater core and radiator. My warranty of course wouldnt cover it because it was not a product error, contrary to what I had been told when I purchased it. The total repair will be 1500-2000 .Desired Settlement: I would like either Prestige to pay to repair my car or refund my warranty. I specifically asked what it would cover and they told me any part that went bad. Obviously they knew something was wrong and deliberately tried to circumvent repairing the vehicle. If they had fixed it when I went in instead of only sticking a thermometer in the vent, I would not have a repair that is not covered by the warranty.

Consumer

Response:

I did hear from Prestige Auto. They did not comment on their lack of repairs or anything to the actual complaint. they simply said they had been notified that I wanted to cancel my warranty and they could do that at a prorated rate. I told them it was better than nothing. They never apologized for the inconvenience or the fact that their repair shop blatantly disregarded checking my vehicle when I brought it to them. Thank you For your assistance, [redacted]

Business

Response:

We have been in contact with customer and are processing warranty cancel on her behalf. Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted] Fax: [redacted]

Review: I agreed on a price on a used vehicle over the phone and was asked for a deposit. I gave my credit card number only to get a message later after hours that there was a problem with the number. I called for Josh,who took my credit card number initially but he was not in. I then immediately contacted our salesman and offered to go over the credit card number again. He told me to call [redacted] the next morning and just work with him. I told ** we wanted the car I wanted him to be sure he was holding the car despite their lack of effort to get this sorted out. I was assured it was being held for us. I called [redacted] again the next morning only to find they let the car go. I found that their inability or laziness to get this settled was unfair and unprofessional. I was also disturbed that another sales manager was trying to push the car loan for my daughter at 14 percent. Maybe that's why they didn't want to sell me the car?Desired Settlement: None.Never is a long time but I will never deal with those high pressured used car salesmen again! thought those days were over!

Consumer

Response:

The plot thickens! The only contact I have had from this company is that even though they claim they could not process my card to hold the car for 500.00 initially, I was notified that they took 1000.00 out of my account and they wanted my credit card number again so they could credit my account. I flat out told them I will not give them my credit card number again and they needed to send me a check for the 1000.00 they took out of my account.

In conclusion, I did receive the check from them however any way you look at their way of doing business with high pressure sales tactics, 14 percent loan rates pushed hard at you and a completely unorganized and unprofessional staff they call prestige auto is not a good place for legitimate people to do business. There has been no attempt by them to explain why this happened .

President

Their advertising techniques are extremely deceptive/false. In their latest promo, they admitted to sending out thousands of "winning" tickets, just to get people to attend their event.

Review: Prestige Kia sent me a flyer, which said I won $5000 for sure. I read the small print. When I went in to the show room, I did not win because the number on my flyer did not match the winning number. I found the flyer to be very deceptive, and suspect the contest is fake.Desired Settlement: Well, it would be nice if I could actually collect the $5000 I supposedly won. But these contests they send out are obnoxious, and false. This one in particular was the most blatantly deceptive by far. I wish they would stop the false advertising.

Business

Response:

The prize portion of our direct mailers is offered by American Hole in One Insurance. They offer prize indemnification insurance for a wide array of events. Any questions on their contest’s can be answered by calling [redacted]. Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted]

[redacted]

Consumer

Response: