Prestige Auto Group

Review: I purchased a Toyota Corolla from Prestige Auto. Negotiations were made and agreed by both parties before documents were signed, which included the sales person and the sales manager's approvals. Initial sticker price was $12,995. My first offer was $12,000 that they declined so we met in the middle at $12,500 which included tax, license plates, and title. Both parties agreed to this deal. I put a down payment for $5,000 and took a loan on the rest of the amount. We signed the paperwork and finalized the purchase the vehicle. A few months later while making my monthly vehicle payment at the bank, I noticed my balance was much larger than I anticipated at $13,500. Initially, The vehicle is only $12,500 with a $5,000 down payment. The remaining balance should be somewhere at $7,000-$7,500 after a few payments. Here I was with a balance of $13,500. I called the dealership and asked what was going on. They explained that my vehicle was $13,500+tax+title-plates+optional extended warranty+G.A.P.+ their in-house service warranty = $18,500. With the $5,000 down payment I made, they said that the total remaining balance is correct at $13,500. I told them I did not authorize them to add the warranties, G.A.P., or their in-house service warranty. And we agreed on the price of the vehicle+tax+title+plates to be $12,500. After working with their finance manager, they offered to refund the optional vehicle extended warranty and G.A.P. I still haven't seen the refund on those items come through yet. They refused to refund me their in-house service warranty and give me any credit towards the original agreed purchase price and tax+title+plates. Overall, I was out $6,000. This company is terrible. They charge you for unauthorized add-ons such as warranties and other products they are trying to sell to boost their sales. Any agreements on negotiated prices are not kept. They go behind your back to add charges to your vehicle loan. How unethical. You can be sure I will never shop at their dealership again.Desired Settlement: I would like for them to correct everything. I'm out $6,000 for this transaction and I just want them to fix it.

Business

Response:

We have reviewed complaint number [redacted] and determined that we have fulfilled the pricing and terms the customer agreed to at time of delivery. If Mr. [redacted] is not happy with his purchase, myself or [redacted] would be happy to meet with him to resolve any unsolved issues he may have. Have a great weekend! Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted] Fax: [redacted]

Review: I went to Kia Prestige to “look” for a newer used vehicle to purchase. [redacted] was my salesman; he asked me a few questions as to what I was looking to purchase and how much I was looking to spend. I told him a “used” car with low miles that was no more than $15,000.00. Next [redacted] asked me for a copy of my driver’s license and a copy of my social security card. I said “You do not need my SS#, so I can test drive a car.” He said he was new, and that he needed to go and ask his boss if it was okay. I said that was fine. After I waited for almost 30 minutes for him to come back out – he says he would be just a few minutes longer as he was looking up some cars for me to test drive. About 15 minutes later he comes out with some other guy who sits there for another 20 minutes and tries to convince me into doing a lease with a new Kia. I repeatedly told them I do not want new, because I am not looking to spend that much and I would rather purchase because I do not want a car payment for the rest of my life! Finally this other salesman got the picture and left! Now [redacted] is looking up cars for me to test drive (I thought he said already did this!). I told [redacted], “I am already sick of being here, I have been here now for almost an hour and still have not test drove 1 vehicle. Let me show you on the computer which vehicles I will drive and we drive them and then I leave. I am ready to walk out!” Out of the 3 cars I wanted to test drive – only 1 was ready to drive!

Next Prestige offers a lifetime warranty with the purchase of a newer used vehicle (5 year old or less than 80,000 miles) or new vehicle purchase. While test driving the vehicle with [redacted], I asked him about the lifetime warranty plan (what it was and what it covered). Assuming, the answer to my question would be power train warranty only. But much to my surprise [redacted] said it was a bumper to bumper warranty for the life of the vehicle! I further asked a bunch of questions about what “bumper to bumper” meant exactly and what it entailed.

Finally, after careful consideration, I came back a day or two later to purchase that vehicle I test drove (a 2011 Mitsubishi Outlander Sport FWD). We wheeled and dealed and come up with a price to purchase. When I went in to see [redacted], the finance guru, I noticed my purchase price was like $2000 more than what we wheeled and dealed on. I asked about it and [redacted] said it was that bumper to bumper lifetime warranty that I purchased. I was like “ummm, no I was told that came with the vehicle!” He said no, and we discussed it for a bit – at that time I kept the warranty, but within my 30 days decided to return the warranty!

Lastly, [redacted] emailed me: “I just wanted to say thank you, and make sure everything is a “ten.” If it is, please let your friends, neighbors and co-workers know how easy it is to get a car online from Prestige Auto Corp.. If your buying experience was not a “ten” please let us know.”

So I responded with my complaint: “I just wanted to comment on my experience not being a "ten." I am not sure that I would buy another car from you again. I was rather disappointed in the lifetime warranty. I was told the lifetime warranty was bumper to bumper. I asked lots of questions about the lifetime warrantly and was never told anything different than that. When I get my loan amount, it was way more than I ever expected it to be. I was very disappointed. Also, I did not like that when I was just car shopping, I spent almost 2 hours at Prestige and only saw 1 car! That is ridiculous. Every other place I looked at that had a car; I was in and out fairly quickly depending on how many cars I looked at.

Also, note that your Revdex.com rating is an F. I wish I would have looked at this before I bought a car from you. I was duped into thinking I was getting bumper to bumper lifetime warranty - which is why I ultimately went with Prestige, but then in the end I was screwed over and didn't get bumper to bumper for the lifetime of the vehicle without a heavy price to pay.”

His reply: “I remember my day with you and thought we looked at several before we found and drove the vehicle at our Golf Road location, but in the end, I am still sorry we didn't meet or exceed your expectations in that regard. As far as the payment is concerned, I remember you had a few add ons that we put into your deal. That would cause the payment to go up which should have been disclosed to you by the finance person you sat down with. They have to put anything you agree to in writing, so it would not surprise me that you have a bumper to bumper lifetime warranty, as we do offer that on top of the Lifetime Powertrain warranty, but its an extra fee. Unfortunately, this isn't something I personally have access to. However, you should have been given that persons business card. The direct line should be on there. I would encourage you to give him a call. I'm sure he would be glad to go over the paperwork and share the details of the warranty you chose. I did talk to our GM about the Revdex.com. He explained to me that is because he doesn't respond to them. Other companies employ a department to maintain their rating or spend significant extra personal time to make that happen. We would rather pass the savings on to our customers. [redacted] did say that he would provide you with our customer surveys to show we do score well with our customers. If that is something you're interested in, I would gladly grab them for you. If you can't remember who you sat down with for financing, or cant find the card, let me know and I will track the number down for you. Other than that, I hope you are having a great hump day and enjoy the rest of your week :)”

My response: “Let me clairfy a few things for you. Concerning the bumper to bumper. I recall asking you specifically about the lifetime warrenty you offer; you were the one who miss informed me about that. You said it covered everything. The financial guy did his part correctly, you did not is what I was referring to. That makes me upset, because I was under the understanding that any car that is so many years old or has under 80,000 miles on it gets this lifelime warrenty. When I asked you questions about what was covered in the lifetime warrenty, you said everything its bumper to bumper. We did not look at several - I waited for almost an hour to even get a look at your list. Then two of them I couldn't even look at for other reasons. So what should have been a process of only 30 min (give or take) was a process of almost 2 hours.”

His reply: “After your first email, I looked into your transaction here and have a few things for you that back up exactly what I stated to you in the first email. First, let me share my notes in the system for when we first sat down to determine you wants and needs. Here they are and I'm quoting: "Max payment $400 a month. Try to keep below that. Up to $2000 down if bank needs. Otherwise would like to keep cash down lower. Possible trade 2003 Mitz Outlander AWD 175k miles, free and clear." Those words came from you and I have no reason, nor ambition, to play games with you. Our goal here is not to alienate our customers, but keep them coming back. I checked on your paperwork with our finance guy, and HE INDEED has a lifetime wrap bumper to bumper built into your payment along with Auto Armour for $351 a month. These are options you choose independently of me and sign for WITH THE FINANCE PERSON as I originally stated, not me. Now, looking at my notes, you are going to have to tell me where I personally went wrong here. You put $2079 down, of which $79 was for a Nitrogen fill, which is a service add on. All your goals were met to the letter of my notes. Now, again, if you would like to speak with person who did your fincance paperwork and ask questions, I am encouraging that. His name is [redacted] and he is here tonight until 7pm. I am copying him as well as our sales manager on this email. Thank you.”

He does not understand that he was the person who told me that the lifetime warranty Prestige offered was bumper to bumper. The finance guy did his part (well he too tried to sneak the wrap warranty and other add-ons into my purchase – which I feel is very deceitful), but he still explained everything as he was suppose it (it was my job to pay attention to him). I was never asked if I wanted the wrap warranty; rather I was automatically given it as an add-on. And why is he arguing

My response: “Again, you are not understanding what I am saying. The finance guy was not in the wrong; he did explain everything to me as he was suppose to. You are correct in the notes that were written in the system, again that is not what I am saying. My problem was with the misinformation you gave me when I asked you questions about the lifetime warrently Prestige offers prior to making any offers on both days I test drove the vehicle. I asked you specific questions about the lifetime warrenty and what it covers; you gave me the impression that it was a bumper to bumper. I ex[ected the warrenty to be a powertrain, but when I asked to clairify you expressed that it was bumper to bumper. You never once stated that the bumper to bumper was a different package and that I would be paying extra for that. I do not know how to make myself any clearer on what the problem was. I feel I was misinformed by you about the lifetime warrenty prior to purchasing the car. While in with the finance guy, [redacted], he did explain everything to me as he was suppose to. He is not the problem here. Your misguided information about the powertrain warrenty vs the bumper to bumper warrenty is the problem.”

Then he responds with an utterly rude email. All, he needed to say was sorry Heidi for misleading you, I was wrong. I will try to fix these errors in my sales pitch! That’s it and everything would have been fine, but instead he replies with: “Let me assure you 100% clear as day when I say this:. I AM understanding what you are saying and implying along with the rudeness permeating thru the email. What you are failing to grasp is I am telling you with every OUNCE of clarity I can state WHY I know it wasn't said. Again, there was never a BUMPER TO BUMPER warranty expressed or implied by myself that was attached to the Lifetime Warranty provided by Prestige on vehicles 5 years or newer and under 80000 miles. You know why I know this? Because I say that Prestige warranty 30 times a day or more and its not hard. Everyone else has understood it, except you. I don't have a problem with that, but I do have a problem with what you are implying and saying without attempting to understand what I have been trying to explain. I am telling you to try and understand WHY I am telling what I am telling you. Its not to deceive you. Its not meant to [redacted] you off. Its meant to EXPLAIN there is a process in place and I know my job and what I say. Not just some days....EVERY DAY. Your memory of everything else I said is accurate, that's what is leading me to believe you are wrapping TWO of the warranties you have into the one (and you have a TOTAL of THREE now). Car has to be 5 years or newer and under 80,000 miles at Prestige to qualify for the Lifetime Warranty from PRESTIGE. It covers the drive train if you follow the required maintenance as I stated. That's it. That's my entire pitch on lifetime warranty. Not hard to remember.... and not bumper to bumper. Now, you may have heard me say you get the remainder of the bumper to bumper of the Mitsubishi warranty, but that has nothing to do with Prestige. Those are TWO SEPERATE warranties and you have them both. Now, you have a THIRD put in place by [redacted], so I ALSO DO NOT KNOW HOW TO STATE THIS ANY CLEARER. What I have been trying to explain is what happens AFTER the fact is WHY I know I didn't say that, because the finance guy is the person who offers the bumper to bumper, which YOU CHOSE. I DO NOT offer it, nor imply it unless its the FACTORY warranty, because its [redacted]S JOB NOT MINE. See what I am saying now? I explain the drive train warranty then the finance guy explains how to turn it into a bumper to bumper. We do it every day of the week multiple times a day and you are the first person to question it in all my transactions. Now, being that I've got a few under my belt, I know I don't alter anything when I present what we offer. That is the process here, and AGAIN, that is how I know I didn't say "bumper to bumper" unless its the factory warranty we are talking about. You were not mislead. You may have miss heard, but you weren't miss lead. Now, you also stated your payment was higher than expected. That's fine, but that is ALSO why I kept referring you to the finance guy. When someone tells me their payment is higher than expected and I know they had at least ONE ADD ON in financing, I can understand there may need to be further clarification, but that is not my role here. Its a little confusing when you come at someone saying someone did their job, but then you are questioning what they did. I have no alternative but to put you in touch with that person to help explain what happened or what you signed. Do you see why I directed you to him now? Its not just about the warranty, its about your first statement in the original email. Now, with that being said, I'm sorry this happened. There appears to be a miss communication on some level, regardless of how, that I hope is rectified by explaining our process here. I'm very comfortable in what I have stated here, again, and have tried to be as clear to you to the best of my ability. If it is your intent to want to continue this, I am not going to participate by email. I am completely ok with having a conversation with you and [redacted] over the phone, or any management here if that is what is needed. If you do not wish to be included in our automated messages, there is an unsubscribe option below each email.”

What happened to the customer is always right? Why is he arguing with me right now! And this email implies that just because he says his sales pitch everyday means that he was right and I was wrong. He is also implying that I don’t hear every day, that I was wrong. I know the question I asked and I know the answer that I got back; nothing was ever stated that it was only a power train not a bumper to bumper warranty! As stated before, I was simply looking for an apology not an argument and not to be insulted!

Next, I decided to forward the emails up the chain. I contacted the customer service representative (I think that’s who), [redacted] This person then forwarded my emails to [redacted] (whoever they are). Who then possibly forwarded my emails up to the GM. [redacted] sends me an email stating that he contacted [redacted] (the GM) and that he was away at a conference and that he would contact me upon his return from the conference. I am still waiting. I then sent another email to [redacted] stating that I still have not heard from the GM, but did not get a reply. That is it, nothing resolved! I am very disappointed in their customer service at this dealership!Desired Settlement: I would like an apology for the rude argumentative behavior from [redacted] my salesman and from others involved that never finished handeling my complaint. Also, as I was told I could get compensated with the 5 free oil changes, I would like that scratch in my hood repaired instead as the oil changes are no good since I do not live in Eau Claire at the moment. But a repair to the hood could be arranged with proper amount of notice as I come to WI about once per month!

Review: I brought a 2011 Nissan Versa through the dealer back in June 2014. During the process of the loan; they offered me a warranty which would made the payments higher. About 30 days later after taking the car home, it started making a funny creaking noise in front on driver's side of the car.

I should have not received financing for this vehicle in the first place. In fact they ended up putting my mother first on the loan because she has perfect credit. They gave a her and me a higher interest rate loan exceeding the car's value.

I can't sell the car due to the necessary repairs that are needed for it. And I can't trade for a different car for I would be upside down on loan. because the repairs are a $1000.Desired Settlement: The dealer should refund me the money to repair the car. If the dealer should want to fix the problems. I want to take the vehicle to a mechanic after for an inspection to make sure the repairs are done correctly.

Business

Response:

Unfortunately, the customer declined the extended service agreement that may have covered the mechanical issues she is having with her used vehicle she purchased seven months ago. The vehicle she purchased did qualify for our lifetime warranty and she is covered by that. Lifetime warranty protects the engine and transmission for the life of the vehicle while in this customers name. We are sure the Nissan warranty had expired before the customer purchased this vehicle on June 12, 2014 with 72,493 miles on it. The vehicles we purchase or take on trade for resale go through the State of Wisconsin mandated inspection. Those that cannot be reconditioned to pass or don’t pass go to auction. The vehicles that are sold on our lot are offered with the option of extended coverage (above the lifetime power train) for purchase. We offer these coverage to provide piece of mind, after the factory has “stepped out” on coverage. Some people decide to roll the dice against mechanical breakage that can be caused by various things like part failure, wear and tear, driving style, road conditions, etc. There is no other types of coverage against these “act of God” items other than the ones offered at time of delivery. Our records show that Ms. [redacted] was called by her sales consultant on 7/29/14 and 8/13/14. She requested a Auto Check vehicle history report after a less than reputable dealer had told her the vehicle was in an accident. The dealer was trying to “save face” after losing her business. They should have explained that credit and cash down are the two largest factors that will help a customer build equity in a depreciating asset the fastest. Those two factors allow someone to trade and upgrade vehicles on a faster cycle. We provided the vehicle history report, at no cost, to our customer. The Auto Check report, supported by Experian, showed no history of accident. The customer left satisfied with the report. In December the customer came in and requested she be removed from all our correspondence, including mailing list, after receiving a hand written Christmas card, that was paid for and written by her sales consultant. I would be happy to appraise for trade or purchase the 2011 Nissan Versa in efforts to get Ms. [redacted] in a vehicle that she is more comfortable with. If, attempting to purchase or trade the customer out of this vehicle does not satisfy her, we would request the same as she did in December, and be removed from further correspondence. * Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin or other parties in any public forum will be considered slanderous to our business and treated accordingly. Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted] Fax: [redacted]

Review: I received a "flyer" in the mail showing several used vehicles under $6000.00 for a special sale starting October 23, 2014...I arrived at 1:00 p.m. A salesperson named Jeanna met me at the door and started to inquiry about my interests. She told me I was the first person there to "buy" a used car that day...the first day of the sale. I told her I did not want to finance as I was going through a Community Action Program that was local, known as the Wheels N Work program. She asked how much they would give me. I stated up to $4000.00. She then asked me how much I could come up with, I reluctantly said maybe a $1000.00, but I would just like to trade in my 2004 Buick La Sabre instead. She asked a great deal of questions on this form...in less than 5 minutes and said she would check with another person in the office...she ran back asking me more personal info. I stated to her I was working with a debt counselor and did not want to even try for a loan. I had that covered. She insisted I go through their services. She gave the office person my form, took me out to the lot and showed me a $13,000 vehicle...stating she was running my financial requests as we speak and she would do me a special deal on this. I stated that it was going to take a "bit" off my credit score. I said I am trying to fix it. She said buying a big vehicle with low miles from her was the only way to get my credit back up there. I asked her where the other vehicles on the flyer were? She said they were already sold and those type of vehicles not available there. She said they had nothing else to show me. They ran a finance check to 9 places I later found out when I looked into what had happened. I returned after work and spoke to the manager. He said they don't carry those types of cars there, but could have one sent down for me if I saw it on the web site from one of their other branches. And that I should just go through my Wheels N Work program, as they could not help me in any other way. That is all I wanted to know in the very beginning of this. I wanted to know about the vehicles that were advertised! Jeanna could have spared my credit report problems and been honest about the vehicles they DID NOT have although they advertised to have! I feel as though I was misrepresented completely by this business. I would also like to note that she saw how little income I lived off of and yet wanted to fast talk me into a loan with their company for a vehicle I could not even afford...stating I had to do this to build up credit. What good is it to take a loan out that causes you to default in other places of your monthly budget.Desired Settlement: I would like them looked into for false advertising so others in my situation are not fooled by them. And when someone does not want to have personal information sent off...it should not be...Then it be sent to 7 times on Thursday 10/23 and 2 others show up on Saturday 10/25 according to my Credit Karma report. This damages my score for 2 years! Stop them from causing such damage to people, please!

Business

Response:

Thank you for responding to my complaint. I contacted the manager, [redacted], of the Work N Wheels program at Western Dairyland here in Eau Claire, WI. I told him of my concerns on how this all happened when I went in to see the cars that were advertised under $6000.00. And how they ran credit checks on my credit report was hit 9 times. He is also the one is helping me with the debt counseling. He placed a call to the manger at Prestige Auto. He stated to me that he had "wished" he had taped recorded that conversation as that manager had stated some very illegal practice to him..and also stated that I was lying and had requested that they run a finance check. Adrian stated to them he was upset with their practice and that when someone states they are trying to buy a vehicle with the Work N Wheels program, they already have a financial backing to purchase...they do not need to be pushed into a larger purchase. The reason they are at this program is because of difficult debt problems and financial issues. If you would like to contact [redacted], he would be happy to tell you what this manager said to him. His contact number is [redacted] I have not contacted Prestige or stopped back in. I do believe this is "bait and switch" scheme that they have practiced. I am also working with an employment agency to obtain a better job; the manager there just went to Prestige and had the same situation occur. She ended with with a new vehicle when she went in to see the advertised one, it was not there. She said she spent all day there and had great difficulty with them. But for some reason, she still bought a vehicle from them! I refuse to be lied to and tricked! Thanks again! [redacted]

Review: We purchased a KIA Sorento that the salesmen all told us we would be getting 24 to 26 MPG we are getting 20 MPG. We would have never bought a 2015 car with that little of gas milage. we just want our old car back.Desired Settlement: We want our old car back

Business

Response:

We apologize for any miss communication. Mileage displayed in vehicles is generated from fueleconomy.gov and is provided for customer satisfaction and marketing purposes only. Customer traded in a vehicle that according to U.S. Department of Energy averages 17- 23 MPG for a vehicle that according to U.S. Department of Energy averages 18- 24 MPG (see attachment). Combined improved gas mileage, reparability, factory warranty and lifetime power train warranty, put customer in better long term investment position. We would be happy to provide customer with trade in offer for their 2015 Sorento for our 2011 Cadillac SRX in stock as of 12/28/15. Happy New Year! Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: 715-839-5457 Fax: [email protected]

I was at Prestige Kia in Arcadia Wi. I brought my letter to them that I got from them in the mail saying that I won $3000.00 I even called the number in the letter and they said I had won and come and collect my prize. When I get there they said I did not win. So I said this is a big fraud and was telling other people about it. A salesmen got right in my face and grabbed my arm and threw me out. When I was leaving they took my license plate down and called the police. On my way home I was pulled over and the cop asked what happen and I told him. Then the cop told me that the salesmen said I spit in his face and I was drunk which was a big lie. The police said he knew that I had not been drinking. He let me go and said drive save have a nice day. How can I have nice day after all that. How can a business run in Wisconsin with such fraudulent letter.

My fiance and I were beginning the process of looking for a car. We told the people we had ZERO intention of buying that day. Although the initial salesperson did have us test drive a car 1.5x our budget without telling the price, and then the sales manager tried adding useless add-ons both of those are things I would expect out of a car dealer. What was completely infuriating was when I found out they had run 14 hard credit checks on my and my fiance despite saying we had zero intention to buy. As a student I have 0 income so there is no reason I had to be checked at all, and some of the places that were checked for my fiance only give loans to people who are already members, so also illogical.

Also although they bragged many times about their expensive and fancy computer program they use to compare prices they price estimate they gave us was above blue-book and above another dealer in the area.

So be careful if you even walk in the door and start looking, the state of your credit report is in danger.

Review: I bought a used as is 2009 Dodge Ram 1500 pick up from Prestige Auto on Friday July 31 2015. In order to convince me to make the deal the sales manager [redacted] offered to fix rust spots on bumper as he said it was going to be done anyways but if I bought the truck that day he wouldn't raise the sale price. I agreed to the deal signed the "We Owe" paper work along with [redacted] Nelson, of which I have a copy, and purchased the vehicle for the sticker price of $16,998.00. The vehicle went into there shop on Wednesday August 5th 2015 to have bumper rusted spots fixed, resolve squeak in front drivers wheel, and have keyless entry fobs programmed. The keyless entry was advertised however not installed on vehicle when I purchased it. This caused an argument and some issues between [redacted] Nelson and myself over the phone. I also called their customer service representative to leave a message that the service I received from [redacted] was unacceptable and didn't get a response. I also sent an email to her on the same day Wednesday August 5th 2015 explaining the issue I had further and heard no response. However [redacted] did call me back later on August 5th 2015 to let me know they would be resolving the issue and putting in an aftermarket keyless entry at no charge. While [redacted] and I where going back and forth on the phone on Wednesday my truck was in their repair shop having the bumper's rust spots fixed. Unfortunately the repair was not completed as promised and what was done was not done well, as the picture I have taken show. I was called on Friday August 7th 2015 to set up an appointment for the keyless entry fobs to be put into the truck at their shop on Tuesday August 11th 2015. When I brought my truck into the shop I pointed out the remaining rust on the bumper as well as the pitting that was just painted over and not fixed to the person checking me in at the service desk [redacted] Koenig. She said she would pass it on to her manager when he got in that morning. I received a call around 3:00pm Friday afternoon letting me know that the key fobs had been installed and the truck was ready for pick up and was told if I would like I could speak with the General manager [redacted] about the bumper. I proceed to go and pick up my truck signed for the work and was told to wait in the customer lounge as [redacted] wasn't in his office at that time. A few minutes later [redacted] appeared and had me follow him out to the vehicle. Once out in the parking lot [redacted] proceeded to ask if the key fobs had been put in and if I had picked my keys. I responded yes I had, and he told me that he had heard my message and that he understood that I was no longer going to be bringing my vehicle into them for service even though I bought an extended service contract from them for the truck and it will cost me a $100.00 deductible per visit when I need work done under the service contract which is a bumper to bumper service plan. I again said that is correct and [redacted] said then we are done here and started to leave the parking lot to go back inside the building when I asked about the rust spots he replied, " We are not a body shop" and I asked so this is how you do business and he said ,"Yes" and said, " Justin you may not believe it but we are thankful for your business" and he walked back inside without even listening to any kind of compromise on my part. I am now turning in this complaint to you as the next step in getting what was promised when I purchased the vehicle not 12 days ago.Desired Settlement: I would like the rust spots on my bumper to be fixed as was OFFERED by the Business Manager [redacted] Nelson on July 31st 2015 and I excepted and signed a "We Owe" slip before signing the purchase contract for the Vehicle

Business

Response:

We have offered a discount rate of any further work desired. See below and attached voice mail. Several statements and interactions by this customer have been falsified and/ or omitted. [redacted],The attached message was left by you after accepting your truck with the re painted bumper (per we owe agreement). In the message you confirmed that you would not be returning to our dealership. Still, you came back to accept the free remotes that [redacted] offered you above and beyond the Dodge key fobs offered at time of purchase.When we spoke on Tuesday you confirmed three points to me;1. Bumper was re painted2. Keyless entry was installed3. You were done patronizing our dealership at all levelsWe have fulfilled all agreements made at time of purchase. In the State of Wisconsin there is zero return option once the vehicle is purchased and taken possession of.The harder you search for imperfections on a used vehicle, you will find some. Unfortunately, no amount of re conditioning will return this 2009 Dodge Ram to new status.I will apologize for not meeting your expectations on this purchase and reiterate what I said on Tuesday, we do appreciate your business.Now all we can offer is a discount on any further improvements you want to make to your investment. I say that with caution, believing our business and vendors won’t meet your expectations.Have a great day!Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted] Fax: [redacted]

Consumer

Response:

Review: The sales people were deceptive. They super inflated car sticker prices for the sale event even though they did reduce the price but was still much higher than Kelley blue book. They denied having a similar car on the lot for much less price than what we ended up buying which the other car had 15k less miles. They could have at least matched the price but we feel the sales people were pushy.

The main complaint is they sold us Gap and Wrap packages, also charged us for Nitrogen in tires which never was put in. Packages totaled $3,380 before taxes. The finace dept. explained lightly about the Gap and Wrap packages but NEVER told us of any prices we are being charged in the contract.

At this point we are cancelling the three above packages for a refund but the concern is they threw in hidden charges without discussing an option to purchase them.

I emailed the general manager 4/28 but had no reply.Desired Settlement: Refund of above packages are in progess but feel the price of car should be matched or lowered to other same car on lot. Asking this for the business being deceptive and throwing in hidden charges.

Business

Response:

We have met with the complainants’ twice since there purchase from us in attempt to rectify any misunderstandings they may have had at time of delivery for the sake of customer satisfaction. They have requested and authorized refund’s of finance products purchased at time of delivery. Those refunds are processed at full amounts and will be forward to lender or customer. Our business goes above state requirements for pricing and product disclosure at time of delivery to ensure customer satisfaction. This is including but not limited to full contracts with signature, signed menu disclosure and camera recordings in finance office with sound. After reviewing this complaint fully, it is our position that our business and its’ employees went above and beyond, in full disclosure, for this transaction. We are empathetic for any buyer’s remorse this consumer has had since purchase. Unfortunately, we cannot control market fluctuations as they are related to pricing or availability of inventory after time of sale. This customer purchased a great vehicle at a fair price with an exceptional warranty! Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted] Fax: [redacted]

Consumer

Response:

Review: The Dealership refuses to work on my Breaks that squeal like metal on metal and claim that all Mitsubishi's make this noise and that the sales person should have told you about it when you teest drove the car and before you bought it showed you the brochure Titled 'Mitsubishi Break Noise", 4 attempts to fix and have now refused to do work on it. The second problem eas my shift [redacted] came off the shifter which is a 5 speed manual ( kinda important) made a service appointment to look at the breaks and the engine noise and the shift [redacted] on the floor. The certified technition told me to speed up really fast and hit the braks as hards as I can to get rid of break noise, the engine noise was normal and the service manager took the shift [redacted] and placed it back on the shifter but it still could come off easy. no service record was made and they have no record of it as of now in their computer system. next attemp they finnaly agreed to fix my ccar which they left me with no car or a loaner car for almost 2 weeks and glued my shift [redacted] on the shifter and installed Spray Foam in rear to get rid of the rattle that is still there. they resurfaced all 4 Brembo Rotters which according to Brembo is a no no and can cause the vehicle to not be safe ( must be replaced with brand new Brembo Rotters) then they replaced the rear break pads but not the front. told me my car was good and as soon as I came in it was missing a lug nut and still made the noise and in fact made it worse. I then asked them to have a tow truck come and pick up my car to bring back to the dealership and they told me it would cost me 150 and told me that I must have taken off the lug nut or it fell of while driving it 6 miles back home. took the risk and drove back to dealer ship and while the service manager was explaining how much it would cost to replace the special addition performance lug nuts I see a mechanic going to the front of my vehicle and putting something on it, come to find out there was the missing lug nut and the service manager then changes his story to we had it the whole time and are sorry that he forgot to put in on the vehicle mean time I am watching this "certified Mitsubishi Mechanic install and my lug nut and he forgets to torque it down, so I ask him to get a torque wrench and torque all my lug nuts just to be sure and he cant even do that right, he just goes in a circle and not cris cross he then tells me to back off because he knows what he doing. then they send a guy from Mitsubishi headquarters in Chicago to do a test drive with me to hear the noise and he say that its normal and hands me the broucher and then tells me they will replace the front break pads and then thats all they will do. The Most unprofessional Dealership I Have ever seen or been at and the sad thing is in the hallway there are photos of Military events and donations and cummunity events that the oweners support and care about your experience with the dealership and the car company's and the sad thing is I have asked to speak with the owners and every person that works there including the Gereral Manager refuses to give me their phone numbers or tell them whats going on. By the way I am a Disable Combat Veteran. all I ask is they refund me every single penny that I put down to even the tax and miles and the tires I bought for it and all those wasted visits and gas dumped down the drain to fix something that is a lemon. not to Mention My TIME on the phone dealing with the dealership and MitsubishiDesired Settlement: Full refund and then some

Business

Response:

Talked to this customer last Tuesday for 43 minutes on the phone. Gave him my direct number so he could call me back with any other questions or concerns. We repaired his car to manufacture recommendations. The manufacture will not authorize us to perform any other work on the vehicle. Complaints by customer are considered normal design operations by Mitsubishi. I did offer to give customer fair market value for car if he were to sell or trade the car back to us. I also offered customer communication with ownership, letting him know that the owner was out of town. He seemed satisfied with our conversation and asked me to provide written notes of his visit to Service in the Spring of 2014. I emailed him the item he requested on Wednesday March 4th as promised. Would be happy to honor items mentioned in line 3. Based on our conversation with customer last Tuesday, we are very confused by complaint filed with you. Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted] Fax: [redacted]

Review: Finance deparment had submitted vehicle registration to someone else in a different state, and still fails to fix the issue. After 3 mo. of purchasing vehicle, went there for the 3rd time for resolution. I still have not received registration in mail. They printed temp. registration but it is still not acceptable to not have legal documentation. And it should not take 3 attempts.Desired Settlement: Some sort of refund for the hassle they hsve put me through for the last 3 months

Business

Response:

We contacted [redacted] after receiving your letter. She told [redacted] that she contacted the State of Wisconsin DMV and found out they sent registration to wrong address by mistake. She now has copy of registration, while lender holds title.

Dealership electronically filed information correctly within the seven days as required by law.

She wants us to reimburse her $99 for a Department of Motor Vehicle mistake.

That is not and never will be our policy.

Sincerely,

General Manager

Prestige Auto Corporation

Direct Line: [redacted]

Fax: [redacted]

Consumer

Response:

Review: When I went into Prestige Kia, I was looking for a new vehicle. I had just found out about 45 minutes earlier that I had a blown head gasket in my 2007 Pontiac Torrent. I currently have a $7,099 balance on that loan with Westconsin. I was afraid that I wouldn't be able to get financing to fix it as it's a discontinued make and only NADA's out at the value of the current loan. My friend had offered to take me to Prestige Kia where she had gotten her Kia Soul, to see if they could take the Pontiac in as trade / down on the loan and roll the remaining loan in with a newer vehicle.

We sat down and worked with [redacted] our Sales Rep at Kia. (To be clear, this complaint does NOT involve her, it involves the Finance Department). She took my information and after a little bit came back from the finance dept and said that I would either need $3,000 down *OR* a co-signer to look at a vehicle - and that they couldn't take on the negative equity of the 2007 Pontiac Torrent. My friend then offered to co-sign for me to get a new vehicle. We were offered *ONLY* a 2014 Mitsubishi Mirage - which is a very very small compact car. When I asked if we could look at anything bigger (I am 6'3 and a heavier build) - I was told this is all the bank would approve. I was immediately turned off, and they could tell. They then said that another person was in there just before me and was going to buy the car and if I wanted to be able to have a vehicle that I needed to move fast.

When they brought out the offer paperwork, which goes over the price of the vehicle - and the terms as well as the payment - I noticed that my friends name was on it but mine wasn't. It was explained to me that they put her name first to keep the interest rate lower, but the loan was mine. When we started going over the paperwork in the Finance office is when both my friend and I started to notice that her name was primary on everything. When we left and got home I was going over the contract in detail (it was very rushed at the dealer, including leaving the finance office as soon as everything was signed, and only getting a copy of half the paperwork signed - not even given the information for how to make the payments to Marine Credit Union who offered the financing of the vehicle) I noticed that they did an OR title - and that [redacted] (my roommate who was supposed to be only a co-signer) appeared as the primary on all of the information and I was a co-maker/co-signer on the loan.

All documents were signed on (11/10/14) Monday.

I called on Tuesday (11/11/14) and was told by the receptionist that the Finance Dept wasn't available, but that she would talk to [redacted] and the Finance Dept and have them call me back, I had given her my name and number without a return call.

I called on Wednesday (11/12/14) and spoke to another girl who said the previous day receptionist was off, and so was [redacted] but that she could transfer me to [redacted] in Financing. I got his voicemail and left a message to have him call me, and made it clear that I expected a call by close of business Thursday from them to even discuss it - not to have a decision but to discuss them buying back the car, at the exact price that the loan is made out for.

I called today Thursday (11/13/14) and was given the run around again that [redacted] and neither Financing Gentleman were available and when I was 'transferred' to a voicemail, it had ended the call.Desired Settlement: I believe that due to improper sales practices and financing practices - that they can buy the vehicle back at exactly what is owed to Marine Credit Union.

I also request that they don't mark our credit bureau reports negatively as they did not clearly state that everything was going to be in Amandas name with me as the secondary. Had that been notified, we would NOT have completed the purchase and it wouldn't have escalated to this extent.

Business

Response:

We processed this transaction in good faith, full disclosure, as it is required by law and our agreement with the stated lender. Prestige Auto and its employees should be held at no fault in this matter. We are aware the customer has remorse for the transaction he made. Our General Sales Manager, Jamie Klimek has made multiple attempts to contact Mr. [redacted] regarding this matter and has found his voicemail to be full and unable to accept messages. Mr. [redacted] is welcome to contact myself or Mr. [redacted] anytime. Prestige Auto would be happy to give the customer a bid on buying the car or taking it as a trade. Mr. [redacted] will have to come to the dealership to explore those options. Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated accordingly. Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted]

[redacted]

Review: I am having a number of issues with Prestige Auto Group of Avenel (###-###-####). 1. is the way they treated me once my cashier's check for $6590 was in their hand, they made a number of promises (repairs, savings/deductions, detailing the car, gas, etc,) and kept none of them. Since purchasing the vehicle on Friday, June 12, 2015 I have stopped by the dealership 5-6 times and till this day nothing has been done. The vehicle shows that my brake and signal lights need svce, the right driver side tire has a huge bubble in it and they refuse to change it (I mentioned to them a number of times). Yesterday I dropped my vehicle off for the detail they promised and for service and the only thing they took care of was the seat belt, they didn't change my oil or even add oil. Another issue is that I put down 6590 for a vehicle priced at $18,500 and ended with a loan of $26,091.12. What protection do I as a consumer have against predators like this company, their protected all across the board but consumers are not? I work hard for my money and it is unfair how people like that can get away with it all. I would like to return the vehicle and go somewhere I will be appreciated and not taken advantage of because I am woman shopping alone. My biggest regret is that I didn't search for reviews and also that I put so much down once they heard that I'm sure bells and the word sucker popped up. When I noticed the Revdex.com awards hanging on their walls it made me thing this was actually a good place to purchase, but the reviews tell something different.Desired Settlement: I would like to return and purchase elsewhere, if that will be a hassle I would like all repairs to be made, my detail and my contract to be looked into there is no way I should have to pay $295 per month on a vehicle priced at 18,500.

thank you

Business

Response:

All issues are taking care off. Car is fixed!

Consumer

Response:

There are issues with my breaks, I spoke to them about it. And the seat belts (driver and back seat left) aren't working once again. There is no windshield was liquid. When the car was brought to them the day I signed the papers, the seat belt was sprayed to fix the issue, but of course that was short lived, 1 day later if that the issue returned (if I receive a ticket I will be bringing it to them). There is no windshield liquid in the car. I was told by the salesmen Benny that the vehicle was in a MINOR fender bender (his words exactly) and it seems that it was much WORSE. These jerks should really be put out of business. If I have to I will bring this issue to court. They are a bunch of liars and greedy jerks. Once my money was in their hand I was no longer treated like a customer. It really isn't fair how people are allowed to be treated like this. I work hard for my money and it's a shame that nothing can be done about my problem.

Business

Response:

Tell us why here... Customer came in and we fixed the vehicle and Customer sign a waiver that Prestige is no longer responsible for any issues .How ever if the customer have any issue he could call us and we could look into helping him. Prestige auto is on side

Review: I intended to make a vehicale purchase and bring the cashiers check for that puchase but the vehicale had a problum which they agree to fix before we make that trade. The veicale did not got fixed and they( Prestige deposit the check without an agreement. I called on Saturday January 4th 2014 that I will stop buy and pick the check up. at that time I was told that the check has been deposited even with no contract. I told them to return my payment. I was advised that tit will be remitted on MOnday January 6th 2014. on Monday when I went there I wast told that accountant has left and I will be remitted on Tuesday January 7th 2014. Today I was told that the accountant will not be in till tomorrow and I will be remitted when he comes back.

I would likeyou office to intervene and get my money back. and also inquire that how they can depost the payment when trade did not accur.

In addition to this all the personals are sending me to other person and saying to talk to the manager whcih they do not put me through and at any time I called he was unavilable.Desired Settlement: I want to get my payment as soon as possible.

Business

Response:

the money was refunded

I [redacted] finance a 2008 X5 BMW in 2014 of July. I had to relocated to south jersey due to my employment with the state of n.j. I pay full coverage because its finance. I put down $9500.00 and was told my warranty was the best(platinum). Well low and behold I 'be been paying for all my repairs for my vehicle since I've had it. They would say they would approve a repair and then will call the dealer and inform them they change their mind about a repair and don't even inform me of the change. Their warranty is really ridiculous. Every little thing is itemized to the point that if I have to repair a regular maintenance they would tell me I have to get that done before they would do what they are required to do. And then they requested me to send them proof. I would never referred anybody to them. They gave me a hard time for the navigation c.d, I didn't get no car mattes, my sunroof open and would close back. I had to get it done from the dealer. I left them my vehicle when the sunroof would not close, they had it for a whole week and when I called them on the status, they had not attempted to do anything saying they was waiting for approval only for me to call and found out it was not true. Luke I said earlier I had to get the BMW dealer in turnerville to only have to reset the the computer. They have all these high end cars that have major problems to them. Shop and be weary. Make sure you take it to the dealer, not a mechanic because you need to get a 5 point check done to make sure theirs not a really big problem. I'm still dealing with valve seals as nd engine problem. I only have this Vehicle since 2014. Should I have all these problems. I 'be learned my lesson. Prestige auto is a rip off.

Review: I purchaseda warraty that I had no choose because Dealer wont give price on internet and now warranty won't cover shocks. It hasnt been 1 month and they dont wanna fix front air shocks as per there own mechanic suggestion. I want full refund for warranty along with the cost of my sunglasses that were stolen while car was on there premises. Or a full refund on car if they wont fix it under the 30 day warrant. This is second car and I was scam twice with extra charges and no explanation.Desired Settlement: Get a full refund and return car

Business

Response:

cars is fixed !!! thanks

Consumer

Response:

I am rejecting this response because: I dont want warraty, I want refund.

Review: Two days before my purchase from Prestige Auto Group, I took the 2005 Audi A8 on a test drive, during the test drive I noticed the tire pressure light was on, I mentioned this to the salesman ([redacted]) his response was one of the tires was low; I didn’t think anything else at the time, because I thought Prestige would take care of the issue, when I brought the car. After the test drive I left $100 as a down payment for the Audi and I was used my Dodge Avenger as a trade.

On November 4,2014 I obtained a car loan through Prestige Auto with [redacted] and left with that same 2005 Audi A8 that day.

As soon as I got in the car I noticed the Tire pressure light was still on, so on that day I put air in all four of the tires and the light did not go off. I also notice while pulling up the screen for the back window, it was broke; one side of the screen was not going up.

Less than a week later while putting something in the trunk of the car, the salesman that assisted me in buying the car that day and I did not get a call back so I went to Prestige and spoke with [redacted] in person about the issues that were going wrong with the car not even a week of having the car, I told [redacted] for the problems I’m having with this vehicle I should get Dodge Avenger back His response was “ this isn’t Wal-Mart you cannot just get your car back like that and then said they would not be able to fix the car at Prestige I would have to go to Unique Wheel Repair in So. Amboy NJ.

On the morning of Nov.11 I arrived at Unique wheel Repair; An Hour and a half later the car was done so I left and on my way home the tire pressure indicator light was back on 15 minutes later.

I text [redacted] and his response were “ok I will find out why, Sorry for the inconvenience.”

While waiting for a call back from [redacted], which did not happen. The next week I discovered the horn was not working in the Audi A8. Still waiting for a call back from [redacted] my friend and I took a ride back out to Prestige to see what they were planning on doing and to let him know about the horn not working.

As soon as I got there I told [redacted] about the horn in addition to the trunk and the tire pressure light; he took the keys from me and handed over to a mechanic at Prestige named [redacted].

We waited for hours while [redacted] worked on the car. After waiting [redacted] was only able to fix the trunk, for the tire pressure he had to order the part and order the part for the horn. I would have to come back in a few weeks for the parts to be put on. (This was weeks before Thanksgiving) On Nov.17 the trunk stop locking, so I text [redacted] and told him what was going on with the trunk. He texted back “ When we get the horn we will fix it together.

Nov. 24 I text [redacted] about coming in to fix my car. His response was “ We got the horn already, waiting on the part for the trunk”.

On the 26th I text [redacted] about the Navigator unit spring broken. I didn’t receive a response on that but text him again on the 29th about the parts for the car and his response was “ I will be back on Monday” but he never reached back out to me.

On Dec. 1 I text again about the part, his response was “ Still waiting on the part for the trunk” I asked how long is it going to be, its been 3wks. He texted back “ I’m having lunch now I will call you in a bit”.

A few days later my friend reached out to the mechanic [redacted] and I went in to get the trunk, the tire pressure light and the navigator fixed.

On Dec 8 I called [redacted] (about the Navigator, the Mechanic said Prestige would have to give him the ok before he can fix it). He text back he can’t talk now but they have the trunk part. I text “ I know I just left thanks I’m just waiting for you guys to give the ok on the navigator.

Since then I haven’t heard from [redacted] and since then my trunk is not locking so my alarm isn’t working, the tire pressure light is still on, the service indicator is on, the Navigator spring isn’t working and the Driving side window motor is going.Desired Settlement: I have been goig though these issues sence I brought the car from Prestige Auto Group. I purchase this Vehicle because I was told it is reliable. All of the problems I have had have been under 30 days of having the car. Prestige was great in the beginning of assiting me but as soon as I left the lot with the car. the kindness left to.

Revdex.com has giving Prestige Auto Group a 4 Star rating but I have been gettin a 0 Star retreatment.I would like for Prestige to finish what they started and fix the issues I have listed.

Business

Response:

If there is any issues fell free to contact us and we will try to resolve them.

Consumer

Response:

reject the answer Prestige has sent, they have ignore my calls on numerous occasions. I am asking for a better resolution.Thank you

Business

Response:

They could deffinetly fix it contact Prestige Auto

Consumer

Response:

I am rejecting this response because: I received your second notice from the response Prestige of Avenal sent you and I reject that one as well. The message from them is asking me to call so they may fix the issues I list with Revdex.com. I spoke to [redacted] on Feb 25 and once again he was nasty and ask me to call back tomorrow to speak the the manage Arthur. When calling back the next day I was placed on hold for 20mins and no came back on the phone to assist me.

Review: Purchased a vehicle from Prestige auto group and I have been trying to receive the title for the vehicle for over one month. Prestige is telling me they cannot provide me my title to my car. So I have a vehicle with no title. Every day they tell me a different story about getting my title. They are unwilling to help me. I spoke to them today (7/13/2015) and they informed me they will not be able to give me a title to the vehicle, which I already paid for in full. I will appreciate any help you can provide. Thank YouDesired Settlement: I can get my title for my vehicle.

Business

Response:

Tell us why her20e...2004 INFINITI G35 COUPE vin #[redacted] was sold on 11/26/14 to customer name [redacted] title was send to [redacted]

Consumer

Response:

I am rejecting this response because:

We never received a title for the vehicle. Please send me a tracking number showing you sent it.