Prestige Auto Mall

1 month ago

I bought a car with bad brakes n they said they'd fix them. I've been calling them all week n they won't return my calls. They obviously don't want to stick to our deal they made with me. Integrity goes a long way and they apparently have none. I wouldn't recommend buying from them. Looks like I'm taking it to a shop since they don't want to fix it. Once they get the sale they don't care anymore

Initial Business Response / [redacted] (1000, 8, 2016/06/01) */ Prestige Auto Mall strives to accommodate and address any issues our valued customers may haveIt is unfortunate that MrL [redacted] is still not satisfied to dateOur Goal is to help consumers rebuild their credit by offering a quality used car and financing when most dealers will notPrestige Auto Mall has made several accommodations above and beyond the "As Is" sale of this vehicleWe have assisted MrL [redacted] on several different matters without fail, always seeking mutual resolvePrestige Auto Mall has fulfilled all promised parts and repairsIn addition we reduced his cost of parts and labor significantlyPlease see the attached "We Owe" signed and agreed upon, at the time of delivery & completed repair orderPrestige Auto Mall made NO, oral representations, warranties or statements expressed or impliedThis vehicle was sold, "As Is." The purchaser is responsible for correcting any defects that exist and/or may occurWe apologize but unfortunately we are not able to participate any further in payment or reimbursement of any amountAttached are several delivery documents signed and disclosed to him at the time of deliveryPlease feel free to contact our office with any questions or concerns Thank you, Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Prestige is a "Predatory Car Lot' they prey on the community by putting high-end eye candy cars on the lot to get people to come in and then sell you cars that have been PASSED OVER by reputable dealersThey did a few things because I purchased my OWN parts, and I still paid for LABOR I have cancelled checks to prove itThey try to act like their service department is a separate business but the service department is the very NECESSARY entity of their business because their cars are GARBAGE If you call on Moday and speak to a salesperson, when you call back Friday they are no longer with the companyTheir sales manager makes 'promises' of being "family" and makes 'consessions' to assist in closing sales because they are necessary to fulfill the sales process Signing 'I owe/we owe" agreements mean nothing if the car is sfor failureI am blessed enough to financially handle the on-set of mechanical failures but my goal is to prevent the next person unable to handle the onslaught of breakdowns that are sure to comeMilf you research the company you will see complaints, name changes, and relocations as the public becomes painfully aware of this Eastern European owned business STAY AWAY! Keep your money in your POCKET! Question: if they are professional and upstanding why did it take 9'days AFTER the date requested by the the Akron Revdex.com OF May to get a response?! They were probably busy answering the other complaints they have pouring in!

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Our goal is to retain satisfied customersWe apologize, for any inconvenience our customer has experiencedPrestige Auto Mall has continually made its best effort, to assist and address this consumer's mechanical issues and concernsThe vehicle was purchased on 08/05/2014, AS ISOur service Dept has gone above and beyond to maintain her satisfactionA reimbursement check was issued for $on 10/25/2015, months after the purchaseUnfortunately, vehicle repairs are unexpected and unforeseenIf the consumer would like a second opinion and/or a quote on any current mechanical needsThe Service Department would be happy to diagnose the vehicle and offer her a significant savings on labor and partsPlease contact Adam, in Service at: [redacted] Thank you, Prestige Auto Mall Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the responseThe business sold an as is car to a woman who knows nothing about carsThey guaranteed her the car is safe to drive when it is notPrestige Auto Mall uses sales techniques that gives car sales men a bad nameThey took advantage of the customerIt is important to note that there is no history of the car being worked on in the CarFax report which means a shop (possibly Prestige Auto Mall) worked on this car without record (I'm almost certain this is illegal)If Prestige Auto Mall does not see an error in using lies and harsh sales techniques to make a sale than people need to know Prestige Auto Mall is willing to put both the consumer, the consumers toddler, and other drivers on the road at risk in order to turn a profit and make a sale Note: I have paperwork from the body shop that inspected the car and deemed it unsafe to driveThey did have to take a good amount of the car apart to see the wrong parts were used to fix the car and it was a mix match of a bunch of junk parts I can not stress enough the ethical and moral integrity being questionedWe are talking about lives put in danger and over $10,for a car that is not safe to drive Final Business Response / [redacted] (4000, 13, 2015/07/17) */ Again it is our goal is to retain satisfied customersPrestige Auto Mall has continually made its best effort, to assist and address this consumer's mechanical issues and concernsA CARFAX Vehicle History Report is based only on information supplied to CARFAXOther information about vehicles, including problems, may not have been reported to CARFAXThe use these reports are one important tool, along with a vehicle inspection and test drive, when making a decision about a used carPrestige Auto Mall at the consumers request, allows opportunity to schedule a vehicle inspection at their own mechanic and expenseVehicle repairs are unexpected and unforeseen; again we apologize for any inconvenience our customer has experiencedOur Sales Reps Do Not Discriminate against any consumer on any bases, of race, color, national origin, age, disability, sex,or gender identity If the consumer would like a second opinion and/or a quote on any current mechanical needsOur Service Department is still available to diagnose the vehicle, with the ability to offer her a significant savings on labor and partsPlease contact Adam, in Service at: [redacted] to schedule an appointment

Prestige Auto Mall has been in contact with the consumer We apologize for any lack of communication, sincerely The customer stated that we the Dealership misrepresented the vehicles odometer This was not a misrepresentation; it was a clerical error at the point of sale The vehicles odometer was correct on all the purchase documentsHowever, a typo occurred while initiating the vehicle service agreement This error was corrected at the time it was brought to our attention Unfortunately, this correction was not clearly communicated to the customer and for this we again apologize We are waiting on some additional information and documentation from the customerWe will update your office with any additional information upon reviewThank you for your time

As of 02/15/Prestige Auto Mall has addressed and rectified all matters pertaining to the Vehicle Service Agreement that was purchased at the time of saleThis matter has been mutually resolvedPlease feel free to contact our office with any questions Thank you and best regards, Prestige Auto Mall

We have contacted the customer; the vehicle has been scheduled for a service appointmentOur goal is to resolve the customers concerns mutually to the best of our ability Thank you - Prestige Auto Mall

I am rejecting this response because: I received an email from Arthur K [redacted] on 1/asking for the images of receipts and I sent them to himOn 1/25, I received another email from him asking for the images again, which I sent, and then he replied that I would hear from them in days as he stated, "I believe this to be pretty cut and dry." As of today, I have had no further communication with anyone from this organization

Prestige Auto Group has been in contact with Mr. [redacted] working toward an expedited amicable resolution. We apologize for any and all delays during this process and thank him for is continued patience. Prestige Auto Group

Initial Business Response / [redacted] (1000, 6, 2016/03/17) */ Prestige Auto Mall has reached out to MsS [redacted] , in efforts to address her concernsWe are currently waiting on a response Best Regards, Prestige Auto Mall Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have spoken to the Sales Manager and Administrator regarding my issues with the vehicleWe are currently negotiating a resolution that is reasonable for both myself and Prestige

It was agreed that prestige would pay toward the principal with gateway oneI was sent a picture of a checkBig dealWhen I contact
gateway one and get confirmation that a check was indeed applied to my loan, then and only then will I acceptPrestige Auto Group(unsurpassed holdings) is not a trustworthy companyI was put in a very difficult position because of the junk they sold meWith that being said, they will need to send the check to gateway one, expedited or howeverUntil then, I refuse the offerI will only accept after I have proof from gateway one lending

Our Dealership left a voicemail for the consumer in efforts to better understand the current situationIf Mr*** could kindly forward the email attempts, invoices and any other correspondence to our office at his earliest convenience, we would greatly appreciate the additional insight to this
matterAfter review of the vehicle documents, Prestige Auto Mall and Mr*** confirmed on a "We Owe" that there was "nothing owed and nothing promised," at the time of sale This vehicle was purchased "AS IS" - without any expressed or implied warranties (Documents attached)We will update your office upon receipt and reply. Thank you for your time and Happy Holidays

We have contacted our consumer. It is our hope to resolve this matter mutually and amicably. We thank you for your time.Prestige Auto Mall

We are happy to help with locating a cheaper shop, often times, if this quote was done by a NEW car store, the quotes and labor rates can be very high. We have the ability to locate a cheaper shop and a much cheaper rebuilt or used motor that would also come with a warranty to help reduce costs. We would be happy to help the customer in that way. The warranty coverage is determined by ASC. I would also note that if the FREE, warranty of month - 6,miles was not provided to the customer at no charge to them they would be completely on their own after rejecting the purchase of additional warranty coverage on two separate occasions. We are happy to help but do not agree to a full refund or change of collateralIf you would like help with the costs of the repairs and what we can do to help make it cheaper please contact us at the store. Thank you,

Good Morning Dave, Here is our response to the rejection by *** ***: We empathize with your lossWe do our best to provide superb customer service at all times in every situationWe have attached records to this response that show multiple attempts to call you, and e-mail youThe email we used is the same one we have used for previous correspondence's with youOur sales manager *** *** is the person who made all the attemptsWe are still more than willing to help solve any issue you may have Thank You, *** *** Prestige Auto Mall Sales and Marketing Consultant Office: ***

Prestige Auto Mall has been in communication with our customer and we have mutually resolved his concern. We thank you for your time and assistancePlease contact our office with any additional questions

On 1-28-16, consumer filed essentially a duplicate complaint against Prestige with the
Atty GeneralComplaint description as follows:
Called *** at Prestige Auto Group on 01/19/after picking up the unit because the oil light was flashing on and offWe thought that the oil was low, however after checking the oil, it was full so we did not have to add any*** told us to call *** at Prestige Auto Mall due to complaint being filed with the Attorney GeneralSpoke with ***Picked unit up from repairs that started 10/30/on 01/19/Scheduled unit for service again, do to same problemsThe check engine light came on again later in the evening on the same day we picked it up 01/19/Unit died the next dayWe had the unit towed into their shop againTold two days later motor was dead and would hear from them on options by MondayLast we spoke with *** on Monday January 25, 2016, she told me that *** would call me later that day between and pmToday, January 28, 2016, I still have not heard from himI called and spoke with *** and she told me I was to call them on MondaySo I asked to speak with ***He is busy and will call me backI asked *** if she knew what options I had with the JeepShe informed me that she and *** talked either Saturday or Monday or Tuesday, they are just so busy that *** would just call me backThis is what I have been running into since the start of the repair process on the unitThey are always busy and will get back to me or tell me to call *** for the repairThey often don't call back and I have to call just to get passed on again
I am keeping *** informed about this as this is part of my compliantI have not had the Jeep for
almost three monthsKlaben told us and we told *** that the motor had an issueKlaben wanted
over $to rebuild the motor, $just to determine what was wrong with it*** said bring him the Jeep and he would look into getting it repaired under warranty for lessI paid Prestige over $to have some of the same work done over that I had already paid over $for Klaben to doI had informed *** that this work had been done before he even took possession of the vehicle again*** was still saying the motor was fine and Klaben was wrongNow the unit is dead with a blown
motorI have provided *** with all the info from KlabenI have paid over $for work done to the
unit that was not covered under that warranty
This is what I have paid into this so far,
Purchase = $
$for Prestige to carry the loan $just for the unitWarranty =$
Gap =$
Total purchase = $
Down Payment = $
Deferred Down = $
Payment $bi weekly = $
Klaben repairs = $
Prestige Repairs 12/21/= $
Prestige Repairs 07/25/= $
Prestige Turbo repair = $
Total= $
I have been threatened, on a previous date, with legal action if I volunteer to give unit backI just got a call from *** that my payment is past due, by days and was told that it will not go over well if they decided to help

Initial Business Response /* (1000, 5, 2015/10/07) */
Prestige Auto Mall strives to accommodate and address any concerns our customers may have, with mutual resolve before any and all purchase agreements are reached
Prior to purchase MrT*** test drove the vehicle twice, after the first
test drive he complained of the "hard steering."
MrT*** came back and test drove the vehicle a second timeOur Sales Rep, at which point - clearly communicated that the vehicle had a leak in the rack and this repair would not be completed because the vehicle was priced accordinglyThis vehicle was purchased 100% "As Is"Prestige Auto Group made NO, oral representations, warranties or statements expressed or impliedThis vehicle was sold, "As Is." The purchaser is responsible for correcting any defects that exist and/or may occurMrT*** secured an outside lender and decided to purchase the vehicle with all its faultsWe apologize but unfortunately we are not able to participate in payment or reimbursement of any amount
We include a month /6,mile Powertrain Coverage on our vehicles, administered through a reputable third party company This is an added benefit for the consumerCoverage's are on the core functions of the vehicles, i.eengine, automatic and standard transmissions, drive axle and seals and gaskets
Best Regards
Prestige Auto Group
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
*SEE ATTACHED*
Warranty and Repair Invoice
Consumer provided copy of warranty which contains language related to covered parts: "DRIVE AXLE ASSEMBLY (FRONT OR REAR WHEEL DRIVE) Consisting of Drive shaft, ring and pinion gears, pinion bearings, side carrier bearings, carrier assembly, thrust washers, axle, axle bearings, and limited slip clutch pack assembly."
He reiterated that repairs should have been covered under his warrantyHe wants the business to at least pay the cost of parts he needed to buy (approx$350)
Final Business Response /* (4000, 14, 2015/11/10) */
Again, we apologize but unfortunately we are not able to participate in payment or reimbursement of any amountThe vehicle was purchased, "As Is." The purchaser was aware of the known leak prior to taking delivery of the vehicleIn addition, our consumers are given the opportunity to complete an inspection themselves or have one done by a mechanic of his/her choiceThe consumer acknowledged responsibility for correcting any defects that exist and/or may occurWe include a month /6,mile Powertrain Coverage on our vehicles, administered through a third partyThis is an added benefit for the consumerCoverage's are subject to the terms and conditions set forth by the Administrator, ***

From: keith *** Date: Thu, Jan 19, at 10:PM Subject: Prestige auto mall To: [email protected] I have no less than text messages about the reimbursement of the tow feeand they knew it

Upon review of this complaint, Prestige Auto Group has found that the customers Katelyn and Travis ***, have purchased a car that is now having mechanical difficulties. We found that Travis ***, had come to inspect the vehicle from Florida, he test drove the car, was happy with its
condition and signed all necessary documents (attached), including a buyers guide, showing the car was purchased AS-IS, he also signed a document waiving any other purchase of a warranty of any kind. Two days later the driver, Katelyn *** arrived and test drove and inspected the vehicle and also found it to be in good working order, was also given every opportunity to have the car further inspected and offered a warranty. She signed the same documents, purchasing the car and waiving any purchase of additional warranty protection and excepting all liability for repairs of items that May have been present at the time of purchase and that may happen in the future. The car was delivered and driven home. Approximately miles later the car is having mechanical problems related to the engine. When the car was purchased, even though all warranties were declined, the car was sold with a month, 6,mile Powertrain, Limited Warranty at no cost to the customers. This Warranty covers limited repairs and has a limit of liability. We see no reason why ASC Warranty would not cover or honor this claim according to the warranty paper work and its terms also attached. ASC warranty company is separate from Prestige auto group and not affiliated in any way. We are unable to agree at this time to the terms of the consumers. Thank You

Initial Business Response /* (1000, 6, 2016/04/11) */
Prestige Auto Mall has been in contact with the consumer both parties have agreed to mutual resolutionWe are waiting on a correspondence from Mr***, once received this complaint will be resolved
Initial Consumer Rebuttal /* (2000,
8, 2016/04/11) */