Prestige Auto Mall

Spoke with the business on the phoneThey confirmed that they have paid $to Gateway The check has been received and processed by Gateway

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Our service Department has contacted the client; a service appointment has been scheduled at this time in efforts address this complaint. Please feel free to contact our office with any other questions. Thank you for your time.Prestige Auto Mall

Initial Business Response /* (1000, 5, 2016/01/11) */
On behalf of Prestige Auto Group we hope you can accept our sincerest apologiesWe appreciate and thank you for making the trip to our storePrestige Auto Group makes no representation, expressed or implied, to any actual or prospective
purchaser or owner of any vehicle as to existence, ownership accuracy, description, or condition of any used vehicleThis vehicle in question is a used year old car, with over 130,miles on itYour opinion of the vehicles condition is subjectiveWe cannot just reimburse you monies for your travels and time based on opinionAgain, we apologize the vehicle was not what you where hoping forOur advertised price as of today, 1/8/looking at a mile radius, was the 11th lowest out of like, make and models available for saleWe have not falsely advertised this vehicleIt is priced accordinglyWe thank you for your time and hope you are able to find the right used Subaru for you
Prestige Auto Group
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I confidently disagree with the dealership's response, as the facts were not addressedThe facts are as follows, salesman stated the only issue with car was a cracked windshield, and that the car body was in great shapeBoth these statements were incorrect, and the salesman did in fact advertise the condition of the vehicleI have the texts messages proving thisMy opinion of the vehicle condition is based on the fact that I drove two hours to physically look at the carMy opionion as to why your price is "11th lowest out of like" is the dealership is aware the vehicle has issues, and did not advertise as suchAir-conditioning, but no air-conditioning belt? And the salesman stated "yeah I know"Facts are facts, and this issue is clear as day, the salesman knew the condition of the vehicle long before I departed on a two hour journey to view the vehicleThe response "we apologize the vehicle was not what you where hoping for" is inaccurate to say the very leastI was not hoping on the condition of the vehicle, not by farI traveled two hours to view this vehicle based solely on what the salesman stated in texts "the only issue with car was a cracked windshield, and that the car body was in great shape"Additionally, if this vehicle is priced accordingly, why is it still for sale? It's winter, lake effect snow is nearly every day, and it's a Subaru? One reason why is because the vehicle was falsely advertised by the salesmanI know this as fact because had the only issue been a cracked windshield, my daughter would have bought itThe salesman knew we were serious buyers due to the fact that I communicated with him via text, one hour before we arrived at the dealership, that my daughter was contacting USAA insurance to activate insurance on this SubaruWhich she didShe was fully insured to purchase and resister this car when we entered the dealershipShe was a serious buyer when we arrived at the dealershipI would like to recommend that the BBU view the vehicle; note the condition of the exterior, interior, engine, miss-matched brand tires, door functionality, and interior warning lightsBottom line, I request reimbursement of monies based on the facts I have re-addressed

Received at Revdex.com via email: Good Morning,I am writing this e-mail in response to the complaint against Prestige Auto MallWe have attempted to contact *** *** several times since her purchase of the vehicleWe have made multiple phone calls and left voicemails with each phone callWe
have also attempted to email *** regarding her vehicleWe have been patiently waiting on a response from ***, as we are more than willing to help solve her problem. Thank You, *** ***Prestige Auto MallSales and Marketing ConsultantOffice: ***

Initial Business Response /* (1000, 6, 2016/03/15) */
Our sincerest apologies for any and all frustrations that Mr*** and his wife have experiencedPrestige Auto Mall makes every effort to earn our customers business and establish a lasting relationshipThe vehicle should not have been
loaded for transport without the spare tire and for this we again, apologizeWe have taken necessary action to ensure that this error is not made again in the future
Prior to receiving this complaint the Sales Manager and Sales Rep worked together to address and expedite the resolution to this issueAs they have communicated with the client the tire has been shipped via UPS, tracking # ***
It is our hope that our clients concerns have been addressed and resolvedThank you for your time
Prestige Auto Mall
Initial Consumer Rebuttal /* (2000, 8, 2016/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tire received

Initial Business Response /* (1000, 5, 2016/05/04) */
Prestige Auto Mall strives to accommodate and address any issues our valued customers may haveIt is unfortunate that this customer is still not satisfied to dateA Vehicles CarFax report cannot be altered or changedNor can a dealership
control what information is and is not transmitted to the CarFax Company - we make no promises as to what the vehicles history report shows and when it appearsThis is a third party vendor - below is the stated disclaimer listed on each and every report
"This CARFAX Vehicle History Report is based only on information supplied to CARFAX and available as of DATE at TIME AM (EDT)Other information about this vehicle, including problems, may not have been reported to CARFAXUse this report as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car."
Prestige Auto Mall has made NO, oral representations, warranties or statements expressed or impliedThis vehicle was sold, "As Is." We thank MrK*** for his business and apologize but kindly decline any and all refund(s); we cannot offer reimbursement for his "loss in equity." As any vehicle is deprecating collateralBased on Market analysis, the "other dealership" provided him average market travalue on this tradeThey used the "accidents reported" as way to devalue / justify the ACV value of your carUsed car pricing and evaluations change from day to dayThe consumer received current average MMR auction pricing, when turned he turned in his vehicle on trade

Initial Business Response /* (1000, 9, 2015/07/29) */
Prestige Auto Mall has on several different dates, made its best effort, to assist and address this consumer's mechanical issues and concernsThis used, BMW with 115,miles was purchased from our Dealership on 5/28/
On
06/05/we were contacted by Mrs***, indicating the car had a coolant leakWe dispatched a tow truck to pick up the car and bring it to our service department (at no cost to the customer)Vehicle repairs are unexpected and unforeseenAgain we apologize for any inconvenience our customer has experiencedUpon inspection on 06/06/we found that the coolant overflow tank was leaking, we repaired the tank and returned the car to the client the same day
On 06/28/the client advised our Service Deptthat the car now, had a transmission leak and the radio did not work, we inspected and found a transmission pan gasket leaking, we repaired the gasket under warrantyWe found that the amplifier to the radio system was damaged, we advised client that the radio amplifier is not covered under there contract, we did repair under goodwill
On 07/02/client advised that the radio is not working again, we found that the disc CD changer was not working properly, we again repaired car under goodwillAs the warranty does not provide for thisAfter the customer left the dealership he/she called and attempted to blame our shop for a crack in the windshield that was not there upon delivery
The consumer has not contacted our Service department to address any another issues, sinceOur Service Department, contact information: *** ext***
Thank you,
Prestige Auto Mall
***
Initial Consumer Rebuttal /* (3000, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except there response because if they had repaired the radio it would of not kept saying system malfunctions like I said took car to the BMW dealership and found out my car had all of the components in it that came with the car also the changer and amp was never the problem it was the satellite tuner that needed to be replaced the car from day one had that problem and they kept saying they fixed and found out it was never fixed the cost was1,dollars too to repaired and when I first bought back ity should of been done
Final Business Response /* (4000, 16, 2015/08/14) */
Prestige Auto Mall strives to accommodate and address any issues our valued customers haveIt is unfortunate that our customer does not agree with the efforts and goodwill repairs that have been completed, to dateIf the consumer would like our service dept to review the BMW Dealerships estimate of $1,we would be more than happy to do soThis would ensure that they are not being over sold on, unnecessary service repairs, parts and labor cost
On 07/when the vehicle was picked up from our Service Dept, our Service Manager and the consumer had a verbal conversation, inside the vehicle - demonstrating that the radio was and fully operationalThe repairs were completed and acknowledged by the customer to be in good working orderOur Service Department expanded upon the conversation explaining that audio/entertainment systems are not; covered components in the vehicles extended third party warranty - the customer also acknowledge and accepted
We appreciate your time
Thank you -
Prestige Auto Mall

This vehicle purchase has been rescinded; Prestige Auto Mall has been in communication with the consumer and has resolved this matter mutually and amicably.  Please feel free to contact our office with any questions or concerns. We appreciate your time and assistance.

As of 02/15/2016 Prestige Auto Mall has addressed and rectified all matters pertaining to the Vehicle Service Agreement that was purchased at the time of sale. This matter has been mutually resolved. Please feel free to contact our office with any questions.
Thank you and best...

regards,
Prestige Auto Mall

Our office has been in contact with Mr. [redacted].  We have addressed and resolved this matter mutually.  It is always our goal to rectify, any and all concerns. It is our understanding that Mr. [redacted] is satisfied with the resolution.  Please feel free to contact us with any questions or concerns.  Thank you for your time.

I am rejecting this response because: I received an email from Arthur K[redacted] on 1/24 asking for the...

images of receipts and I sent them to him. On 1/25, I received another email from him asking for the images again, which I sent, and then he replied that I would hear from them in 2 days as he stated, "I believe this to be pretty cut and dry." As of today, I have had no further communication with anyone from this organization.

Prestige Auto Mall has been in contact with the consumer.  We apologize for any lack of communication, sincerely.  The customer stated that we the Dealership misrepresented the vehicles odometer.  This was not a misrepresentation; it was a clerical error at the point of sale....

 The vehicles odometer was correct on all the purchase documents. However, a typo occurred while initiating the vehicle service agreement.  This error was corrected at the time it was brought to our attention.  Unfortunately, this correction was not clearly communicated to the customer and for this we again apologize.  We are waiting on some additional information and documentation from the customer. We will update your office with any additional information upon review. Thank you for your time.

I am rejecting this response because: We should have been informed of the limit of liability on the warranty. That would have altered our decision on additional coverage!

Initial Business Response /* (1000, 8, 2016/06/01) */
Prestige Auto Mall strives to accommodate and address any issues our valued customers may have. It is unfortunate that Mr. L[redacted] is still not satisfied to date. Our Goal is to help consumers rebuild their credit by offering a quality used car...

and financing when most dealers will not. Prestige Auto Mall has made several accommodations above and beyond the "As Is" sale of this vehicle. We have assisted Mr. L[redacted] on several different matters without fail, always seeking mutual resolve. Prestige Auto Mall has fulfilled all promised parts and repairs. In addition we reduced his cost of parts and labor significantly. Please see the attached "We Owe" signed and agreed upon, at the time of delivery & completed repair order. Prestige Auto Mall made NO, oral representations, warranties or statements expressed or implied. This vehicle was sold, "As Is." The purchaser is responsible for correcting any defects that exist and/or may occur. We apologize but unfortunately we are not able to participate any further in payment or reimbursement of any amount. Attached are several delivery documents signed and disclosed to him at the time of delivery. Please feel free to contact our office with any questions or concerns.
Thank you,
Initial Consumer Rebuttal /* (3000, 10, 2016/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Prestige is a "Predatory Car Lot' they prey on the community by putting high-end eye candy cars on the lot to get people to come in and then sell you cars that have been PASSED OVER by reputable dealers. They did a few things because I purchased my OWN parts, and I still paid for LABOR I have cancelled checks to prove it. They try to act like their service department is a separate business but the service department is the very NECESSARY entity of their business because their cars are GARBAGE.
If you call on Moday and speak to a salesperson, when you call back Friday they are no longer with the company. Their sales manager makes 'promises' of being "family" and makes 'consessions' to assist in closing sales because they are necessary to fulfill the sales process.
Signing 'I owe/we owe" agreements mean nothing if the car is set-up for failure. I am blessed enough to financially handle the on-set of mechanical failures but my goal is to prevent the next person unable to handle the onslaught of breakdowns that are sure to come. Milf you research the company you will see complaints, name changes, and relocations as the public becomes painfully aware of this Eastern European owned business.
STAY AWAY! Keep your money in your POCKET! Question: if they are professional and upstanding why did it take 9'days AFTER the date requested by the the Akron Revdex.com OF May 31 2016 to get a response?! They were probably busy answering the other complaints they have pouring in!

Initial Business Response /* (1000, 8, 2016/02/24) */
Prestige Auto Mall has been in contact with this consumer regarding the vehicles mechanical needs. Recently it has been sent out for repair from our dealership. Prestige Auto Mall will continue to communicate and work towards a mutual...

resolution.
Thank you and feel free to contact our office with any questions.
Prestige Auto Mall
330.634.9999
Initial Consumer Rebuttal /* (3000, 10, 2016/03/01) */
Consumer called to confirm that the van has been sent out for repairs. Prestige has said they will figure out the problem, it's probably a new head or a new engine. Losing this van has menat that he cannot work.
Final Business Response /* (4000, 18, 2016/05/04) */
Spoke with the business on the phone. Consumer's requested repairs were completed at the end of March . He picked up the car and the dealership has not heard anything from him since.

We have contacted the customer; the vehicle has been scheduled for a service appointment. Our goal is to resolve the customers concerns mutually to the best of our ability.
Thank you -
Prestige Auto Mall

I am rejecting this response because:I spoke with Janelle S. at Prestige on 12/20/16.  Per her request, I have forwarded her the 15+ emails between myself and the dealership.  I have also forwarded her the repair invoice and proof of payment.While I understand the agreement to reimburse me for the faulty seat module was not in writing, my wife and I were verbally ensured they would reimburse us for the repair.  4 individuals from Prestige witnessed it.  Shane B., a gentlemen named George, a gentlemen who helped us sign the papers (he had a lot of legos on his desk) and the mechanic.At first, I was told that if the problem occurred again, to simply unhook the cables from the car battery and allow the car to reset.  My wife and I disagreed and said we didn't want to buy a car that required me to work on it.  That's when they agreed for us to get it fixed at another Lincoln dealership, should it stop working, and we would be reimbursed.Again, I am not looking for some sort of pay day.  I simply want Prestige to honor their agreement and pay for the repair.  $459.46. They knowingly sold me a car that was not working properly but professionally agreed to pay for it.  Now I am having trouble with them fulfilling their agreement.  Thank you.

I am rejecting this response because:
Prestige Auto Mall has never sent me a email. I received my first message from them on Wed, February 14, 1:42PM. I have had death in my family so I have not had a chance to respond until I saw this email today. If there were emails what email address are they sending them to? I have saved everything sent to me. I will give them a call on Mon after the funeral services are over. [redacted] has not sent me anything at all.

On 12/23 Prestige...

Auto Mall agreed to rescind the vehicle purchase.  The check in the amount of $14,566.00; represented a full refund regarding the 2013 BMW X3 - [redacted].  At no point during the resolution conversations and logistical arrangements were there conversations’ regarding reimbursement for a “tow” invoice.  It was not until after accepting proposed solution and receipt of payment did the customer address this concern.  Unfortunately we cannot offer any additional reimbursement.  Thank you for your time.