Prestige Auto Mall

Initial Business Response /* (1000, 6, 2016/03/17) */
Prestige Auto Mall has reached out to Ms. S[redacted], in efforts to address her concerns. We are currently waiting on a response.
Best Regards,
Prestige Auto Mall
Initial Consumer Rebuttal /* (2000, 8, 2016/03/18) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
I have spoken to the Sales Manager and Administrator regarding my issues with the vehicle. We are currently negotiating a resolution that is reasonable for both myself and Prestige.

Our Dealership is currently processing and researching this complaint.  Mr. [redacted] should be contacted directly to address this matter.  Thank you for your time and assistance.

Initial Business Response /* (1000, 5, 2015/06/15) */
Our goal is to retain satisfied customers. We apologize, for any inconvenience our customer has experienced. Prestige Auto Mall has continually made its best effort, to assist and address this consumer's mechanical issues and concerns. The...

vehicle was purchased on 08/05/2014, AS IS. Our service Dept has gone above and beyond to maintain her satisfaction. A reimbursement check was issued for $368.37 on 10/25/2015, 3 months after the purchase. Unfortunately, vehicle repairs are unexpected and unforeseen. If the consumer would like a second opinion and/or a quote on any current mechanical needs. The Service Department would be happy to diagnose the vehicle and offer her a significant savings on labor and parts. Please contact Adam, in Service at: [redacted]
Thank you,
Prestige Auto Mall
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response. The business sold an as is car to a woman who knows nothing about cars. They guaranteed her the car is safe to drive when it is not. Prestige Auto Mall uses sales techniques that gives car sales men a bad name. They took advantage of the customer. It is important to note that there is no history of the car being worked on in the CarFax report which means a shop (possibly Prestige Auto Mall) worked on this car without record (I'm almost certain this is illegal). If Prestige Auto Mall does not see an error in using lies and harsh sales techniques to make a sale than people need to know Prestige Auto Mall is willing to put both the consumer, the consumers toddler, and other drivers on the road at risk in order to turn a profit and make a sale.
Note: I have paperwork from the body shop that inspected the car and deemed it unsafe to drive. They did have to take a good amount of the car apart to see the wrong parts were used to fix the car and it was a mix match of a bunch of junk parts.
I can not stress enough the ethical and moral integrity being questioned. We are talking about lives put in danger and over $10,000.00 for a car that is not safe to drive.
Final Business Response /* (4000, 13, 2015/07/17) */
Again it is our goal is to retain satisfied customers. Prestige Auto Mall has continually made its best effort, to assist and address this consumer's mechanical issues and concerns. A CARFAX Vehicle History Report is based only on information supplied to CARFAX. Other information about vehicles, including problems, may not have been reported to CARFAX. The use these reports are one important tool, along with a vehicle inspection and test drive, when making a decision about a used car. Prestige Auto Mall at the consumers request, allows opportunity to schedule a vehicle inspection at their own mechanic and expense. Vehicle repairs are unexpected and unforeseen; again we apologize for any inconvenience our customer has experienced. Our Sales Reps Do Not Discriminate against any consumer on any bases, of race, color, national origin, age, disability, sex,or gender identity.
If the consumer would like a second opinion and/or a quote on any current mechanical needs. Our Service Department is still available to diagnose the vehicle, with the ability to offer her a significant savings on labor and parts. Please contact Adam, in Service at: [redacted] to schedule an appointment.

Prestige Auto Group has been in contact with Mr. [redacted] working toward an expedited amicable resolution. We apologize for any and all delays during this process and thank him for is continued patience.
Prestige Auto Group