Prestige Auto Works

Here is a summary of the timeline for these repairs:11/6/at 130,miles: car came in with check engine light on after it had been on a couple weeksIt had one code for the catalytic converterDiagnostics completed and repairs declined.11/15/at 130,miles: customer returned to have the catalytic converter replaced. 02/01/at 132,miles: car was towed in with the check engine light blinkingCompleted diagnostics, found multiple misfire codes and catalytic converter codeMajor timing repairs recommendedRepairs declined.03/08/at 132,miles: timing repairs completed, replaced left front catalytic converter and one coil.05/29/at 134,miles: courtesy no charge diagnostics due to check engine light on againDeclined coil replacement and claimed they were done at another shop already. 06/11/at 134,miles: towed car in due to break downCheck engine light had been on due to coil failure stillPreviously recommended repairs had not been taken care ofUnable to verify quality of repairs completed at another locationCourtesy warranty of front left catalytic converter regardless of cause of failure - with disclaimer that there would be NO additional warrantyCustomer advised and agreedAdditional recommendations were made to prevent further damageUnable to verify follow throughTechnician has declined the opportunity to continue working on this car.

Although we suspected leaky injectors, there is nothing else at that point to leak and therefore, based on our testing and inspection (not a guess) we recommended for the customer to replace the injectors and the repair was completed upon their approval.If the customer is still having performance issues, we do need to see the vehicle and complaining about money already spent on repairs will not help.It would not cost any more money for us to inspect it at this time.

Revdex.com:
Thank you for taking time out to help me with my complaintAt this time I would like to drop the complaint against Prestige Auto WorksI got the matter resolvedAgain, thanks for your time*** ***

I am rejecting this response because:the injector repair did not make any difference, the car ran worse after the repairs were made and had to have it towed back. How could there be carbon buildup on new injectors? I was the dumb one to take the mechanics word for that one I guessAs for me bringing the car back, its NEVER going to happen I have another shop that's not doing guess work to me and is actually treating me like im not some it. Oh and also the MAF sensor that was replaced was just screws and located right on top and I was charged over $for labor that was maybe minutes max work. Like I said NEVER GOING BACK THERE AGAIN!!!

Per your request here is the estimate from the other repair company

I am rejecting this response because: they are not being truthful about the situation due to a faulty job the shop did the head needed replacement the shop provided a faulty head and I want it replaced with a good one period

I am rejecting this response because: Nothing new from Prestige, I said what I needed to sayI'd say avoid this place, why did I pay for a diagnostic if it wasn't going to show the problem with the car? I'm owed that if nothing else, what a waste of time and money

The customer service,? the assistance and advice provided by Prestige Auto Works to you, I believe was performed with great skill.Patiently? we took our time to explain our findings during our diagnostics? We shared our knowledge and recommendations in great detailYou even were able
to speak to the technician for technical details that most people don't care to understandNot only did we clearly communicate during the process of your diagnostics, we continued by emailing you the exact? estimates? and clarify details in writing via emailWe allowed you time to consider the repairs for your vehicle and understanding the extent of all the recommended repairs we willing to work with you toward completing the goals for this vehicle of extended period of time.I understand that you did not anticipate a large repair bill or hoped that your truck would require minimal repair to pass the smog inspectionWe simply put together recommendations for the best outcome, based on our diagnostics and the condition of your vehicleAt times a partial repair may meet your goal, but we strive to provide a complete recommendation so it doesn't require multiple tries to reach your goal.? It was quite a surprise that you would try to get out of paying for the diagnostic inspection once you came to pick up your truckWe calmly responded, and even printed out the email reminding you of the total due upon pick up.? I don't know what you're going through, and why at that moment you were so bitter and disagreed with usClearly additional repairs were required to pass your smog inspectionWe are not? offended? by you choosing to complete your own repair.? It still doesn't seem reasonable, on any terms, to agree to pay $for diagnostics and then expect to get out the door only paying for a $repairSince you did not even have a coupon in hand, what grounds did you have to even continue arguing the terms? On our Neighborhood Shopper coupon, it is written: $Diagnostic Fee Waived with Repairs restrictions ApplyAsk for detailsWe are very consistent in awarding the diagnostic coupon toward completing the recommended repairs, whether immediately or upon time time of completion.? Your disregard for the quality of time spent on your vehicle was very offending*** does regret the mistake of clarifying your behavior to your face, and we do apologize for the name callingIf that young woman was indeed your mother then it's hard to believe she would allow her son to continue on the way you did, with such disrespect for authorityI know I would not stand by my son and allow thatOur apologies for loosing our cool with you.?

We understand the customers frustration dealing with multiple repairs. On the final invoices, there is important information just above the signature line. One item is for roadside service. As a benefit to our customers they do have assistance with towing a vehicle back into the shop once it has...

been here previously. She is eligible for reimbursement up to $75 for the towing expense. (often many customers opt to use their tow service provided from their personal insurance policy) We were unaware of this hardship, or we would have specifically mentioned this solution. It's not to late to request the reimbursement:If you need roadside assistance, call [redacted]) promt 3. Visit [redacted]to file a reimbursement claim, you must submit the following w/in 60 days: 1. a photocopy of previous/original invoice...2. your complete name, address and ph#.3. photocopy of paid invoice for roadside assistance...Submit to:[redacted]
[redacted]
[redacted]We have spent upwards of 10 hours checking this vehicle for an intermittent issue. The technicians time has not been charged to the customer, we are very generous with our time. To verify the cause of failure it requires the failure to be present during testing, this was explained to the customer. The technician even provided his personal information to convenience the customer in this situation. The original recommendation to replace the EWS was verified through testing, technical specifications and not as a guess. With any repair, there is always a possibility that the vehicle may require additional repair(s) that may not be anticipated or planned for. We do offer a couple financing options to assist in these unexpected expenses. All repairs were completed only upon the authorization from the customer. There is no fraud in the completed repairs (fraud would be something like saying you need a transmission because your car won't start). The repairs completed are directly related to the failure and repairs have corrected the issue. We find no reason to refund customer any portion of the completed repairs. Customer has already been compensated with many free hours of labor.

We understand how frustrating vehicle repair can be. Understanding the process of diagnostics and repair can be very complicated. We assure you we have completed the diagnostics and repairs in order. We took the time to verify the part failure and made recommendations based on our findings (not guesses). Those repairs were only completed with your authorization. Although it is difficult to budget for unexpected expenses, the repairs are your responsibility as the vehicle owner. We have done all we can to assist you generously.

I am rejecting this response because:the injector repair did not make any difference, the car ran worse after the repairs were made and had to have it towed back.  How could there be carbon buildup on new injectors?  I was the dumb one to take the mechanics word for that one I guess. As for me bringing the car back, its NEVER going to happen I have another shop that's not doing guess work to me and is actually treating me like im not some it.  Oh and also the MAF sensor that was replaced was just 2 screws and located right on top and I was charged over $50 for labor that was maybe 3 minutes max work.  Like I said NEVER GOING BACK THERE AGAIN!!!

We complete Lyft inspections almost daily here. We are a certified Lyft inspector and the inspection consists of visually looking at the vehicle to confirm the odometer reading, that the gauges and horn work. Checking tire tread depth and making sure the car steers and brakes. Checking exterior...

lights, checking if doors open, close & lock and making sure the seats adjust. We also check the safety belts.This type of inspection does not require us to report if the check engine light or any warning lights are on or not. Once the initial inspection was completed the key was brought into the office, but since the inspection failed due to failed light bulbs, the customer authorized us to install new bulbs to check off the inspection as passed. The technician returned the key to the office and it was handed to the customer. The customer left and then returned later complaining about malfunctions.The customer informed us he had just traded his other car for this one. He declined diagnostics to determined cause of failure.We suggest he takes it back to the selling dealer or complete diagnostics to determined his cause of failure.

I am rejecting this response because: they are not being truthful about the situation . due to a faulty job the shop did the head needed replacement the shop provided a faulty head and I want it replaced with a good one period

Revdex.com:
Thank you for taking time out to help me with my complaint. At this time I would like to drop the complaint against Prestige Auto Works. I got the matter resolved. Again, thanks for your time. [redacted]

Although we suspected leaky injectors, there is nothing else at that point to leak and therefore, based on our testing and inspection (not a guess) we recommended for the customer to replace the injectors and the repair was completed upon their approval.If the customer is still having performance issues, we do need to see the vehicle and complaining about money already spent on repairs will not help.It would not cost any more money for us to inspect it at this time.

[redacted] has been our customer for the past two years. He has been driving the extra mile to have his [redacted] repaired at our shop because he had been appreciating our quality work and fair pricing.This last repair was specifically to restore his driver window function. He did wait out the repair. Once...

the repair was completed and he was billed out he went out to his car, and almost immediately returned to the office to inform us there was damage to his door. Andre went out immediately to inspect and saw that he was showing him a trim portion on the door panel that had a chipped corner. Andre said that he would try and find him a replacement trim piece, but that it may be difficult to find on his 1995 [redacted]. [redacted] said ok and left. This trim piece on the door panel would not require removal during the window regulator installation and had not been removed. We were not aware of any air seeping in around the window until we received this Revdex.com complaint. The customer has not made any addition efforts to bring his car in for re-adjustment or inspection.Our technicians treat each vehicle as their own being careful not to cause any additional damage during repair. We do recognize that especially on older vehicles they are more susceptible to damage unintentionally caused during repair due to their aged - weak and brittle parts. In general we are very helpful and generous with our time to correction any addition repairs required during a repair.On our original estimate signed by the customer authorizing repair it, does specifically indicate they are authorizing the above repair work to be done along with the necessary material and grant Prestige Auto Works employees permission to operate the vehicle described for testing and/or inspection.  Express mechanic's lien is hereby acknowledged on above vehicle to secure the amount of repairs thereto. Estimate quote w/o order, subject to change.TEARDOWN ESTIMATE: I understand that my vehicle will be reassembled within____days of the date shown above if I choose not to authorize the service recommended. All Parts removed will be discarded unless instructed otherwise:Save all Parts____. NOT RESPONSIBLE FOR LOSS OR DAMAGE TO CARS OR ARTICLES LEFT IN CARS IN CASE OF FIRE, THEFT OR ANY OTHER CAUSE.

The customer service, the assistance and advice provided by Prestige Auto Works to you, I believe was performed with great skill.Patiently we took our time to explain our findings during our diagnostics.  We shared our knowledge and recommendations in great detail. You even were able...

to speak to the technician for technical details that most people don't care to understand. Not only did we clearly communicate during the process of your diagnostics, we continued by emailing you the exact estimates and clarify details in writing via email. We allowed you time to consider the repairs for your vehicle and understanding the extent of all the recommended repairs we willing to work with you toward completing the goals for this vehicle of extended period of time.I understand that you did not anticipate a large repair bill or hoped that your truck would require minimal repair to pass the smog inspection. We simply put together recommendations for the best outcome, based on our diagnostics and the condition of your vehicle. At times a partial repair may meet your goal, but we strive to provide a complete recommendation so it doesn't require multiple tries to reach your goal. It was quite a surprise that you would try to get out of paying for the diagnostic inspection once you came to pick up your truck. We calmly responded, and even printed out the email reminding you of the total due upon pick up. I don't know what you're going through, and why at that moment you were so bitter and disagreed with us. Clearly additional repairs were required to pass your smog inspection. We are not offended by you choosing to complete your own repair. It still doesn't seem reasonable, on any terms, to agree to pay $96 for diagnostics and then expect to get out the door only paying for a $61 repair. Since you did not even have a coupon in hand, what grounds did you have to even continue arguing the terms? On our Neighborhood Shopper coupon, it is written: $96 Diagnostic Fee Waived with Repairs restrictions Apply. Ask for details. We are very consistent in awarding the diagnostic coupon toward completing the recommended repairs, whether immediately or upon time time of completion. Your disregard for the quality of time spent on your vehicle was very offending. [redacted] does regret the mistake of clarifying your behavior to your face, and we do apologize for the name calling. If that young woman was indeed your mother then it's hard to believe she would allow her son to continue on the way you did, with such disrespect for authority. I know I would not stand by my son and allow that. Our apologies for loosing our cool with you.

Vehicle was Towed in 10/02/15 disassembled and not running because customer had started his own repair. Due to the nature of this particular timing repair and specialty tools required we agreed to have our specialists complete this portion of the repair for him only if he waived us from all...

liability, since we have did not diagnose or perform a full repair.  We completed his requested portion of the repair and he towed it home to complete his own repair. He understood our position at that time and signed the following statement, with no warranty on this repair.Waiver & Assumption of risk. Upon execution this form, I _________________, hereby unconditionally release, waive & discharge my right, whether by contract or under operation of law to file cause of action(s) or claim(s) which I may have against Prestige Auto Works now or in the future. I hereby assume any and all risk of loss, liability, damage or costs that may incur arising out or in connection to my auto repair.I fully understand and waive my rights voluntarily without any guarantee being made.Even though, once he completed his own repair, he had complications, we continued to assist him with completing the repair. We will not refund the customer any portion paid for repairs provided.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
That's fine I'll pay the balance against what he is asking to get my car release and thank you

I am rejecting this response because: this business demonstrated no customer service and bordered on the line of discrimination and inequitable practices. Not only was I charged this additional $238.26 for a sensor light after spending $2,134.12 and after the business kept my car for several days, I was told I would have to put down $200.00 in order to make this appointment to get my repair work done--they asserted that they didn't want to purchase the part and I not show up. Being an African American woman, I was offended and received the message well that they didn't trust I would keep my word/the appointment. Even after uneasily moving forward, they called me while doing this work and said they found a bearing that needed repairing, which would be an additional cost of $152 added to the original estimate. I paid this also. This entire ordeal reinforces why the general population distrusts repairman--they take advantage and seize the opportunity to penny pinch customers. I was charged $45 labor fee and $178.94 part fee ($14.32 tax) for the sensor. I reject the thought this business thought they were giving me a discount or courtesy, after I had to go through the ordeal of picking up my car on 6/16 and paying $$1,934.12 (I had already put down $200 for them to make the appointment and order the part) and then having to calling them back 48 hours later 6/18 because my engine light came on and they would not take my car in on the 19th, a Friday. I had to bring it in on Monday 6/22. I know I should have never been charged this additional $238.26 if this business had ethics and good customer service. I know this because almost the same incident happened to a Chrysler customer and this business, after the customer returned his car, did the sensor work as a good faith business.