In response to consumer complaint, Prestige Financial is was unable to approve the application due to some Credit report issues*** is welcome to contact the credit reporting agencies and obtain a copy of the credit report that shows all accounts currently open and closed on their reportAt
this time, Prestige has done everything we can to helpIf consumer has any other questions or concerns they are welcome to reach out to Kacee P*** the Compliance Specialist at ###-###-####
In response to the consumer's complaint, we apologize for any inconvenience we may have causedWe have placed a cease and desist on the account and we will now only be contacting customer by mailIf the customer has any more questions or concerns contact Prestige Financial's Compliance Specialist
at ###-###-#### or ***@gopfs.com
As set forth in the initial response, we have reviewed the credit file that we have submitted to the credit bureaus and it accurately reflects the payments that have been made on the accountHowever, the credit bureaus have not reflected the information we have provided in her credit reportWe are attempting to resolve the issue by resubmitting the payment history but ultimately the credit bureaus control how they reflect the provided information
In response to this complaint I reviewed the account history
and notes. Our Compliance Officer personally reached out to Mrs***
to better understand her situation and resolve her concerns.
Unfortunately, as of today (January 8, 2016) he has not heard back from
Mrs.
***. With respect to her question about a message she
received several years ago, this message did not come from an unrelated third
party. Prestige does not disclose or discuss debts with unrelated third parties.
Additionally, we sent her an account statement showing how all payments have
been applied since the inception of her contract. Additionally, we have
placed a block on the account so no phone calls should be made to a place of
employment.
With respect to Mrs*** indicating she feels Prestige
has been ignoring her requests, I would like to apologize, we appreciate Mrs
*** and value her as a customer. Mrs***’s concerns were escalated
to our compliance department just before the Holidays, we had multiple people
on vacation during this time and were unable to investigate her complaint until
after the holiday season. Mrs*** is welcome to reach out to us with
any additional questions or concerns
Complaint: ***
I am rejecting this response because: I have been in contact with them and I do not know what they are talking about an extension I know the payment is due on the 9th and I have been making it on the 30th the payments have never been day lateI have been taking to three different people and it seem like nothing is getting done
Sincerely,
*** ***
In response to consumer complaint, Prestige Financial Service has placed a partial Cease and Desist on accountConsumer will no longer receive phone calls, only correspondence Mrs*** will receive is through mailAs far as references and third parties we will no longer be placing calls to
anyoneIf Mrs*** has any questions or concerns she is welcome to reach out to Kacee P*** the Compliance Specialist at ###-###-#### or via email ***@gopfs.comWe look forward to working with Mrs*** in the future
In response to this complaint I reviewed the account history, credit trade line, and notes. I personally reached out to MrsS*** in an effort to better understand her situation, I appreciate MrsS*** taking the time to speak with me. With respect to MrsS***’s concern about her
account balance, based on my review the balance on the account is correctThere were payments made on the account prior to MrsS*** returning the vehicle, several of these payments were late, additionally, MrsS*** received days of extensions on the accountLate payments and extensions may extend the term of the contract. After the vehicle was returned, Prestige agreed to accept $per month as payments from MrsS***. As part of the settlement agreement Prestige reduced her Annual Percentage Rate (APR) to percent. We appreciate her willingness to make payments. However, this amount is substantially less than the contracted monthly payment, as a result the account was charged off. At the time MrsS***’s account was charged off, her account was over days past due. Having reviewed the matter, I believe we have treated MrsS*** in a fair and consistent manner. If she has any additional questions or concerns, I would encourage her to reach out to me directly. Prestige Financial - Compliance Specialist- ###-###-####-***
In response to consumer complaint from Mr***The Assistant vice president was able to contact Mr*** and explain how this loan worksMr*** agreed he would continue to pay on the loan for a while longer and understands that he is doing everything right on the loan at this point
Mr*** is welcome to contact either the Assistant Vice President over his account or myself Kacee P*** Compliance Specialist at ###-###-####We look forward to working with Mr*** in the future
Complaint: ***
I am rejecting this response because:the information being reported is not accurateI would like to move forward with other actions
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The consumer contact CRS group I have the faxed documents they sent into them on July they also contacted Younhong C*** also have email from him an also he forwarded the voicemail to me that they left asking about my where about aThis is a lie an I have the prof where they have contacted people employers all of that.
Sincerely,
*** ***
In response to complaint, we were able to change her DD to bring her currentVerified she was offered the double payment but we never received itTold her as long as she stays ahead of her payments like she is she will be okWhenever she is ready to make that Double payment just let her
Account manager knowMonaye is welcome to contact Kacee P*** Compliance specialist at ###-###-####, with further questions or concernsWe look forward to working with *** in the future
At this time, there is nothing Prestige Financial can do until Mrs*** calls in and talks to her account manager about arrangements on her accountAt the time of the extension we did not have authorization to approve the extension because Mrs*** has never agreed to the disclosureWe are more than happy to help Mrs*** from this point onShe is welcome to contact Kacee P*** Compliance Specialist or her account manager to discuss her accountWe look forward to hearing from Mrs***
In response to this consumer complaint, I reviewed the account history and notes. I personally reached out to Ms*** in an effort to discuss her concerns and see if we could help. Unfortunately, I was unable to speak with her. Prestige offers a program to reduce a consumers
interest rate, Ms*** participates in this program. Ms*** is an excellent customer and has a great history with Prestige. We value her business and want her to have a positive experience. If Ms. *** receives a copy of this response, I would appreciate the opportunity to speak with her and resolve any questions she may have - Kacee P*** -###-###-####, or ***
Complaint: ***
I am rejecting this response because: I never changed the due date they did And now from from what I understand they are charging me a late fee for every day the payment is late it doesn't matter it's not days late I need the payment to be the 30th of every month.
Sincerely,
*** ***
In response to this complaint we have reviewed the account
history and notes. To comply with Ms***’s
request, we have placed a cease and desist on the account. We apologize for any inconvenience caused by
this situation. Additionally, Ms***
will be refunded for the
overpayment on her account
In response to this complaint I reviewed the account history and notesWe did received the Insurance and GAP CheckUnfortunately, GAP does not cover Fees or payments that have been missedThe balance left over is validWe value MsT*** as a customer and want her to have a positive
experienceIf she has any additional questions or concerns she is welcome to reach out to me directly -Tyler B***, Compliance Officer for Prestige, *** or ***@gopfs.com
In response to consumer complaint, Prestige was able to reach out to Mrs*** and come to agreement. Mrs*** was able to speak with one of our Vice Presidents Leah S***. Mrs*** was satisfied with their conversation. If Mrs*** has any issues in the
future she is welcome to contact our office. We do look forward to working with Mrs*** in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
In response to consumer complaint, Prestige has made several attempts to obtain a copy of the declaration page from consumer for updated Insurance policy informationWe have been unsuccessful at this time in retrieving such documentsPrestige will continue to work with the consumer to show
updated insurance on his accountIt is important to maintain insurance at all times on the vehiclePrestige will continue to work with Mr*** in trying to help him get insurance updated on his accountIf Mr*** has any issues or concerns he is welcome to reach out to the Compliance Specialist at ###-###-#### or via email at ***@gopfs.com
In response to consumer complaint, Prestige has been able to conduct a full investigation into the consumers account and concerns. Prestige has been in communication with the consumer regarding the account, we show that we tried to reach out to explain how her account is looking on May 26th,
with no response back from the consumer. As of today May 31st, the last payment that was posted to the consumers account is April 20th, 2016. This was a discounted payment and covered for the month of March 25th, installment. The consumer has three delinquent payments on the account. We are more than willing to work with the consumer in resolving this matter and helping get this account back on track. The consumer is welcome to contact the Assistant Vice President over her account Tyson S***, he has left several voice mails for the consumer and she is welcome to call him back to make arrangements on her file. If she has any further questions regarding this issue she is welcome to contact the Compliance Specialist at ###-###-#### or via email ***
In response to consumer complaint, Prestige Financial is was unable to approve the application due to some Credit report issues*** is welcome to contact the credit reporting agencies and obtain a copy of the credit report that shows all accounts currently open and closed on their reportAt
this time, Prestige has done everything we can to helpIf consumer has any other questions or concerns they are welcome to reach out to Kacee P*** the Compliance Specialist at ###-###-####
In response to the consumer's complaint, we apologize for any inconvenience we may have causedWe have placed a cease and desist on the account and we will now only be contacting customer by mailIf the customer has any more questions or concerns contact Prestige Financial's Compliance Specialist
at ###-###-#### or ***@gopfs.com
As set forth in the initial response, we have reviewed the credit file that we have submitted to the credit bureaus and it accurately reflects the payments that have been made on the accountHowever, the credit bureaus have not reflected the information we have provided in her credit reportWe are attempting to resolve the issue by resubmitting the payment history but ultimately the credit bureaus control how they reflect the provided information
In response to this complaint I reviewed the account history
and notes. Our Compliance Officer personally reached out to Mrs***
to better understand her situation and resolve her concerns.
Unfortunately, as of today (January 8, 2016) he has not heard back from
Mrs.
***. With respect to her question about a message she
received several years ago, this message did not come from an unrelated third
party. Prestige does not disclose or discuss debts with unrelated third parties.
Additionally, we sent her an account statement showing how all payments have
been applied since the inception of her contract. Additionally, we have
placed a block on the account so no phone calls should be made to a place of
employment.
With respect to Mrs*** indicating she feels Prestige
has been ignoring her requests, I would like to apologize, we appreciate Mrs
*** and value her as a customer. Mrs***’s concerns were escalated
to our compliance department just before the Holidays, we had multiple people
on vacation during this time and were unable to investigate her complaint until
after the holiday season. Mrs*** is welcome to reach out to us with
any additional questions or concerns
Complaint: ***
I am rejecting this response because: I have been in contact with them and I do not know what they are talking about an extension I know the payment is due on the 9th and I have been making it on the 30th the payments have never been day lateI have been taking to three different people and it seem like nothing is getting done
Sincerely,
*** ***
In response to consumer complaint, Prestige Financial Service has placed a partial Cease and Desist on accountConsumer will no longer receive phone calls, only correspondence Mrs*** will receive is through mailAs far as references and third parties we will no longer be placing calls to
anyoneIf Mrs*** has any questions or concerns she is welcome to reach out to Kacee P*** the Compliance Specialist at ###-###-#### or via email ***@gopfs.comWe look forward to working with Mrs*** in the future
In response to this complaint I reviewed the account history, credit trade line, and notes. I personally reached out to MrsS*** in an effort to better understand her situation, I appreciate MrsS*** taking the time to speak with me. With respect to MrsS***’s concern about her
account balance, based on my review the balance on the account is correctThere were payments made on the account prior to MrsS*** returning the vehicle, several of these payments were late, additionally, MrsS*** received days of extensions on the accountLate payments and extensions may extend the term of the contract. After the vehicle was returned, Prestige agreed to accept $per month as payments from MrsS***. As part of the settlement agreement Prestige reduced her Annual Percentage Rate (APR) to percent. We appreciate her willingness to make payments. However, this amount is substantially less than the contracted monthly payment, as a result the account was charged off. At the time MrsS***’s account was charged off, her account was over days past due. Having reviewed the matter, I believe we have treated MrsS*** in a fair and consistent manner. If she has any additional questions or concerns, I would encourage her to reach out to me directly. Prestige Financial - Compliance Specialist- ###-###-####-***
In response to consumer complaint from Mr***The Assistant vice president was able to contact Mr*** and explain how this loan worksMr*** agreed he would continue to pay on the loan for a while longer and understands that he is doing everything right on the loan at this point
Mr*** is welcome to contact either the Assistant Vice President over his account or myself Kacee P*** Compliance Specialist at ###-###-####We look forward to working with Mr*** in the future
Complaint: ***
I am rejecting this response because:the information being reported is not accurateI would like to move forward with other actions
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The consumer contact CRS group I have the faxed documents they sent into them on July they also contacted Younhong C*** also have email from him an also he forwarded the voicemail to me that they left asking about my where about aThis is a lie an I have the prof where they have contacted people employers all of that.
Sincerely,
*** ***
In response to complaint, we were able to change her DD to bring her currentVerified she was offered the double payment but we never received itTold her as long as she stays ahead of her payments like she is she will be okWhenever she is ready to make that Double payment just let her
Account manager knowMonaye is welcome to contact Kacee P*** Compliance specialist at ###-###-####, with further questions or concernsWe look forward to working with *** in the future
At this time, there is nothing Prestige Financial can do until Mrs*** calls in and talks to her account manager about arrangements on her accountAt the time of the extension we did not have authorization to approve the extension because Mrs*** has never agreed to the disclosureWe are more than happy to help Mrs*** from this point onShe is welcome to contact Kacee P*** Compliance Specialist or her account manager to discuss her accountWe look forward to hearing from Mrs***
In response to this consumer complaint, I reviewed the account history and notes. I personally reached out to Ms*** in an effort to discuss her concerns and see if we could help. Unfortunately, I was unable to speak with her. Prestige offers a program to reduce a consumers
interest rate, Ms*** participates in this program. Ms*** is an excellent customer and has a great history with Prestige. We value her business and want her to have a positive experience. If Ms. *** receives a copy of this response, I would appreciate the opportunity to speak with her and resolve any questions she may have - Kacee P*** -###-###-####, or ***
Complaint: ***
I am rejecting this response because: I never changed the due date they did And now from from what I understand they are charging me a late fee for every day the payment is late it doesn't matter it's not days late I need the payment to be the 30th of every month.
Sincerely,
*** ***
In response to this complaint we have reviewed the account
history and notes. To comply with Ms***’s
request, we have placed a cease and desist on the account. We apologize for any inconvenience caused by
this situation. Additionally, Ms***
will be refunded for the
overpayment on her account
In response to this complaint I reviewed the account history and notesWe did received the Insurance and GAP CheckUnfortunately, GAP does not cover Fees or payments that have been missedThe balance left over is validWe value MsT*** as a customer and want her to have a positive
experienceIf she has any additional questions or concerns she is welcome to reach out to me directly -Tyler B***, Compliance Officer for Prestige, *** or ***@gopfs.com
In response to consumer complaint, Prestige was able to reach out to Mrs*** and come to agreement. Mrs*** was able to speak with one of our Vice Presidents Leah S***. Mrs*** was satisfied with their conversation. If Mrs*** has any issues in the
future she is welcome to contact our office. We do look forward to working with Mrs*** in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
In response to consumer complaint, Prestige has made several attempts to obtain a copy of the declaration page from consumer for updated Insurance policy informationWe have been unsuccessful at this time in retrieving such documentsPrestige will continue to work with the consumer to show
updated insurance on his accountIt is important to maintain insurance at all times on the vehiclePrestige will continue to work with Mr*** in trying to help him get insurance updated on his accountIf Mr*** has any issues or concerns he is welcome to reach out to the Compliance Specialist at ###-###-#### or via email at ***@gopfs.com
In response to consumer complaint, Prestige has been able to conduct a full investigation into the consumers account and concerns. Prestige has been in communication with the consumer regarding the account, we show that we tried to reach out to explain how her account is looking on May 26th,
with no response back from the consumer. As of today May 31st, the last payment that was posted to the consumers account is April 20th, 2016. This was a discounted payment and covered for the month of March 25th, installment. The consumer has three delinquent payments on the account. We are more than willing to work with the consumer in resolving this matter and helping get this account back on track. The consumer is welcome to contact the Assistant Vice President over her account Tyson S***, he has left several voice mails for the consumer and she is welcome to call him back to make arrangements on her file. If she has any further questions regarding this issue she is welcome to contact the Compliance Specialist at ###-###-#### or via email ***