Prestige Financial Services, Inc.

Complaint: ***
I am rejecting this response because:
I have not received a phone call from anyone but Cassie wanting to setup my January's paymentNo one has reached out to discuss this credit reporting issueAnd I have yet to receive any account statement to show my paymentsWas it mailed or emailed???
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jennifer M***

In response to this complaint, we have reviewed the account and payment historyWe where able to refund one of the payments back to the consumer on April 14th, We received communication from consumer that everything has been straightened outIf consumer has any more questions or concerns
they are welcome to reach out to *** ***, Compliance Specialist at Prestige Financial

In response to consumer complaint, we have been able to confirm reporting and Prestige Financial has been able to send an update to all Credit Reporting Agencies to show accurate informationConsumer can expect to see this update in the next 5-business daysWe do apologize for any incontinence
we have causedIf consumer has any questions or concerns regarding her Credit report or account with Prestige she is welcome to contact Kacee P*** the Compliance Specialist at ###-###-#### or via email at ***@gopfs.com

Complaint: ***
I am rejecting this response because: On my credit report has them listed as a bankruptcy chapter and I signed a amend form alsoWhen I purchased the vehicle.They never report none of the payments
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Though I've gotten the information I requested and thanked the compliance person for their assistance, I still am not sure who the other party who contacted me was (Valerie G***)Per their social media account, they were not a representative of PFS nor an employeePlease see the attached filesThough some loopholes might have been used by not giving account details, loopholes I am not privy to due to my lack of knowledge on the subject, I still find it reprehensible that this is a method used to collect a debt.I've attached a screenshot of the profile holder used to contact my husband and a screenshot of the correspondenceThank you for your assistance regarding this matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: prestige financial has not called me on this matter of not reporting negative on my credit reportIn fact they pretty much threatened to "move forward" with efforts against me although a payoff was on its waySince then Nissan has paid the balance off and I have heard nothing from Prestige on the matterNo calls, no emails, no texts, or voicemails at all pertaining to everything being in good standingWhen I owed them they called and text and used every form of contact possible to ask for money but now that the loan has been paid I cannot get any contact informing me that there will be no negative impact on my credit history or score?! I want someone from this company to send me a letter of payoff, something in writing stating that my credit was not effected negatively, and then I will be satisfiedMy number is ***, which has not changed
Sincerely,
Dejuan L***

In response to this rejection, I believe we have addressed Ms***’s concernKunes County Ford Lincoln Mercury did submit the credit application to PrestigeWe are unaware of any specific instructions from Ms*** to the dealership

Complaint: ***
I am rejecting this response because: I understand the matter of the payments made, etc; however, I disagree with the way that the account is showing on the credit bureaus. Prestige was well aware that this amount was in dispute for quite some time. No payments were made on it as it seemed to be an error between the parties. After a lag in response from all parties, I finally decided to go ahead and make payments on the balance though I felt that it would be refunded to me in the end. Therefore, the entire account should not have been charged off as this left over amount was in dispute
Sincerely,
*** ***

In response to this complaint I reviewed the account history
and compared it to the trade line submitted to the Credit Reporting Agencies
(CRAs). Our AVP of Customer Service reached out to Mr*** in an
effort to discuss and resolve his concerns. Unfortunately, she never
heard back from Mr***. However, we did send Mr*** an account
statement showing that he has been past due over days. With that said,
we recognize that there may be mitigating circumstances or other facts that we
are unaware of, so in order to properly address Mr***’s concerns, Prestige
has sent a request to each of the credit bureaus, to update his payment history
to paid on time

In response to consumer
complaint, Prestige Financial Services has reviewed the consumers account and
after our investigation we show that Mrs*** has set up Automatic payments
for the 1st of each month. If Mrs*** would like to change
or adjust anything regarding her account and
automatic payments she is welcome
to contact her account manager Diana at ###-###-####. We look forward to
assisting Mrs*** in the future
Thanks,

In response to this rejection, I have been communicating with Ms*** via email and believe we have addressed all of her concernsI provided a breakdown of where the final two payments were allocated and why there was no over paymentI also had a final payment statement mailed out to her If Ms*** has any other questions or concerns I would encourage to her to reach out to me directlyKathryn D***, Compliance Specialist for Prestige at 801-844-or kd***@gopfs.com

In response to complaint, Prestige Financial has placed a Block and Notification on Diane T***'s accountThis block will make sure the MsT*** does not receive any phone calls or communication on account until she is days over her due dateWe have been trying to reach out to MsT*** with no
successWe will continue to try to work with MsT*** and try to reach out to her regarding concerns or questions she might haveMsT*** is welcome to contact myself, Kacee P*** Compliance Specialist directly at *** or via email ***@gopfs.comWe look forward to working with Diane T*** in the future and we Value MsT*** as a customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
In response to them not hearing from meI haven't heard from themThey have been addressing my co-signer
Sincerely,
*** ***

In response to consumer complaint, Prestige was able to conduct an investigation into the consumers concerns. As of April 29th, 2016, consumers will not receive phone calls until they are days past due. Prestige does not have a grace period, therefore the payment is due on the date
they signed up for. Prestige has received no communication back from the consumers regarding the payment and when it will be made. If the consumer were to provide this communication we would not have to reach out to them on a daily basis. We are able to work with the consumers as much as possible but are unable to do is if we are unaware of what the circumstances are with there account. In regards to receiving the payment before the month is over, that is accurate we do have to receive a payment every single month. The account manager is obligated to reach out to the consumers per policy's and procedures. The consumers are welcome to contact us and make arrangements on the account if there are certain circumstances preventing them from making there payment on there agreed due date. If she receives a response to this complaint I would encourage her to reach out to Prestige to make arrangements on her account. She is welcome to contact her account manager back via email, text or phone call to set something up, if she is unable to reach her account manager to do so please have her contact Customer Service at ###-###-####. If Mrs*** has any further issues regarding her account or questions she is welcome to contact the Compliance Specialist at Prestige ###-###-#### or ***@gopfs.com. We look forward to hearing from Mrs***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In response to this complaint, I have reviewed the account history, our reporting of that history, as well as the Prestige trade lines for all credit reporting agenciesHaving analyzed the matter, I determined all information submitted by Prestige is complete and accurateOur credit reporting
team lead personally reached out to Ms*** in an effort to discuss her concernsUnfortunately, as of today we have been unable to speak with herAs Ms*** makes payments her account the total balance will reflect appropriately. Once the account has been paid, her account will still reflect as an account that was charged off, but will also indicate that the obligation was fulfilled. It is our duty to report accurate information that follows the credit reporting guidelines set forthAll information reported in regard to the consumers account meets those guidelines at this timeIf Ms*** has any additional questions or concerns I would encourage her to reach out directly to Kacee P***, Credit Reporting Team Lead at 801-844-0502, or myself Kathryn D***, Compliance Specialist at 801-844-

In response to consumer complaint, Prestige Financial has verified that the payment was authorizedMrs*** will receive a refund once we receive the payoff from the dealership and there is overpayment on the accountPrestige Financial still has not received the payoff from the dealership as of today October 14th, If Mrs*** has any further questions or concerns she is welcome to contact Kacee P*** Compliance Specialist at ###-###-####

I still have not received any emails from them or phone calls
Complaint: ***
I am rejecting this response because:
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***